Questionnaire on Brand Equity

Dear Respondents, We are doing this research on THE IMPACT OF BRAND EUITY OF MARUTI SUZUKI CARS ON BUYING BEHAVIOUR OF CUSTOMERS we would highly appreciate if you could spend 10 minutes to answer the following questions. This study is for academic purpose only. No information shall be disclosed anywhere. Given below are various statements to seek your opinion on the content of this questionnaire. Put one of the numbers 5, 4, 3, 2 and 1 against each statement to indicate the degree of your agreement or disagreement to the given statement Strongly Agree = 5 Agree = 4 Neutral = 3 Disagree = 2 Strongly Disagree = 1

Following statements will measure the Customer Based Brand Equity of MARUTI SUZUKI. Sr. No. Characteristics Response

A
1 2 3 4

Brand Awareness
I Easily Recall the brand MARUTI SUZUKI when it comes to purchase new car compared to other competitive brands. Some characteristics of this brand come to my mind. I am familiar with the brand Maruti Suzuki. I can recognize the brand Maruti Suzuki quickly among other competing brands.

B
5 6 7 8 9 10

BRAND LOYALTY
I consider myself to be loyal to Maruti Suzuki. If in future, I want to buy the new car this brand would be my first choice. I would love to recommend Maruti Suzuki to my friends & relatives. I will buy Maruti Suzuki even if it increases the price of its car. I am satisfied by my choice of purchasing Maruti Suzuki Car. I am satisfied with the overall performance of Maruti Suzuki.

C
11 12 13 14

Perceived Quality
I trust the quality the Maruti Suzuki Brand. The products/spare parts of the Maruti Suzuki brand would be of very good quality. The Maruti Suzuki Brand offers excellent features. I think that Maruti Suzuki cars have best performance in their all segments of cars.

D
15 16 17 18

Brand Association
The Brand Maruti Suzuki has very unique brand image, compared to other competing brands in the market. I respect & admire people who are having the Maruti Suzuki Cars. I like the Brand Image of the Maruti Suzuki. I like & trust the Maruti Suzuki.

Buying Intention:
Very Likely = 5 Likely = 4 Undecided = 3 Unlikely = 2 Very Unlikely = 1

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If in the future, I would buy the new car the MARUTI SUZUKI would be my first choice.

1.

Gender : a. Male b. Female

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2.

Occupation: a. Service [ ] b. Business/Self employed [ ] c. Housewife [ ] d. Others, please specify ____________________ Age Group: a. Below 30 Years b. 30 40 Years c. 41 50 Years d. Above 50 Years Monthly Income: a. Below Rs.20,000/b. Rs.20,000 Rs.40,000/c. Rs.40,000 Rs.60,000/d. Above Rs.60,000/-

3.

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4.

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