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Justine Koss-McCallum

50-50 41st Street Sunnyside, NY 11104 Cell: (240) 463-4326 Stine588@yahoo.com

Hospitality Management
To provide unique, caring and responsive customer service excellence within high quality and high volume businesses that create customer excitement and loyalty
KeySkills
Excellent Customer Service Account Management Team training and Management Customer Order Fulfillment Sales and Margin Improvement Multi-outlet Operations Payroll/P&L Management Cost-Reduction Strategies Strategic Partnership building Complaint Handling and Resolution Reports & Documentation Front End/ Kitchen Supervision Safety/Sanitation/Quality Controls Vendor/Inventory Management

Career Snapshot
8 years of Hospitality experience in key customer service roles. 5 years Management Experience. MS Office power-user with additional proficiencies in assorted databases. Safe Food Handler, Sure Serve Certified Member PCMA

Professional Experience
Outback steakhouse NYC, NY Mon Ami Gabi Bethesda, MD Ohr Kodesh preschool Chevy Chase, MD ASYLUM WAKE SKATE SNOW Washington, D.C. ELEGANT EDIBLES Chevy Chase , MD FOH/Kitchen Manager, 2008 to 2012 Maitre D, 2006 to 2007 Counselor/ Teaching Assistant, 2003 to 2006 Cashier, Inventory Manager, 2004 to 2005 Caterer/Waitress, 2003 to 2005

Computer Skills
Word, Excel, PowerPoint, Access, Outlook

Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Provided varying degrees of hospitality (from one-on-one interaction to high volume business), quality care and interaction, busy retail customer services, streamlined and increased productivity output at several New York City Restaurant locations. Achievement Highlights
Improved restaurant performance in labor (8% and 10% in the front and back of the house respectively), sales (10% over last year), and food cost (29% of sales). Developed relationships with several tour group companies, arranging fixed menus, contracts and repeat business. Maintained sustained relationships with these clients in all locations. Maintained an A health inspection grade for several restaurants, most recently for two years in the current restaurant.

Languages Working use of


Spanish and French

International Travel
France, Spain, US Virgin Islands, Netherlands, Italy, Belgium, Germany, England, Belize

Cultivated employee-manager loyalty, with many employees choosing to relocate consistent with my reassignments.

Education
New York Institute of Technology New York, NY Hospitality Management 2013 - Present Hofstra University Hempstead, NY Focus; French and Western Religion 2006-2008