TOMMY-LEE ELVIN

4 Sawnmoor Avenue Thurcroft Rotherham S66 9DQ PERSONAL PROFILE A reliable individual with a smart appearance and a polite, helpful, manner. Possesses good numeracy ,literacy and I.T skills along with excellent time management skills and offers flexibility and willingness to undertake training. Works well on own initiative and enjoys working within a team. Is now keen to find full-time employment within a sales/administration based role which has a good career prospects. EMPLOYMENT 12/2010 10/2011 Delivery Person Johnston Publishing, Rotherham Door to door delivery of The Trader newspaper to customers. Sorting and inserting additional leaflets to accompany the newspaper. Sales/Data Entry Mitchells Direct Ltd, Doncaster Telephone Number: 01709547576 Mobile Number: 07587167762 E-mail Address: tommy-lee-elvin@hotmail.co.uk

11/2011 Present

First Point of contact via the telephone for customers wishing to purchase products via the ecommerce website ,Other duties involve outbound calling to arrange delivery dates,liaise with suppliers ,customers and delivery companies. Data entry and General Administration duties which include preparation of documents , processing customer orders. Updated/Added products to the company website and ebay shop. Use of Sage Accounting Software, Microsoft Office Package. Packing products for dispatch as required.

VOLUNTARY WORK EXPERIENCE 04/2008 04/2008 Volunteer General Assistant Get Sorted Academy of Music, Rotherham Supported adults and children with learning difficulties to use musical equipment. Assisted in running of exams by guiding service users to the exam room. General housekeeping duties as required.

EDUCATION AND QUALIFICATIONS 09/2009 07/2011 Rother Valley College of Arts and Technology, Dinnington BTEC National Diploma for I.T, Practitioners Level 3 Key Subjects: Networking (Logical and Physical). Software Installations, Troubleshooting and Repair. Website Design and Website Management. Microsoft Office Suite. Technical support to end users. Hardware Installation, Troubleshooting and Repair. Basic Programming (VBnet). Maintaining Network Security.

SKILLS SUMMARY

Software/System Skills Skills Microsoft Windows 98/2000/XP/Vista and 7 based systems. Virus/Trojan/Malware/Spyware removal. Driver installation/Error Diagnostics. Diagnosing Windows errors/in-correct configurations. BSOD Diagnostics. Software based Network Configuration (Wired and Wireless). Installation/removal and configuration of software. System Security Configuration. Windows user account creation/administration. Installation and Preparation of Systems for OS Installation. BIOS Upgrades/Diagnostics. Windows Registry Configuration. Data Backup/Recovery. 09/2004 06/2009

Hardware Building a computer from scratch. Knowledge of cabling/connector types and uses. Hardware Upgrades. Hardware Knowledge; such as RAM speed/types, CPU speed/socket types etc. Safe practice in handling components. Peripheral installation e.g. printers Hardware Troubleshooting. Experience of dismantling and fixing laptops. Knowledge of motherboard components. Matching software drivers to hardware.

Dinnington Comprehensive School, Dinnington

GCSE Subjects: English (C), English Literature (C), Geography (B), Mathematics (C), Media Studies (C), Music (C), Science (D) Edexcel Adult Numeracy Level 2 Edexcel Adult Literacy Level 2 OCR Level 2 National First Award in ICT Skills for Business

ADDITIONAL INFORMATION
Willing to undertake any further training requirements. Has own transport. Hobbies and interests include learning music and playing the guitar, cooking, and spending time with friends and family. References are available upon request.