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August 2010
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Contents
INTRODUCTION ........................................................................................................................................................................ 5
Known Issues for AR System Mid-Tier Supported Configurations .................................................... 9 Potential Incompatibilities for AR System Mid-Tier ................................................................................. 9
AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS ............................................................................................... 10
Support Definitions for Virtual Environments ............................................................................................ 11 Partially supported virtual environments ..................................................................................................... 11 Fully supported virtual environments ............................................................................................................ 11
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS .................................................................. 12
Known Issues for Other Product Compatibility Supported Configurations ................................ 12 Known Incompatibilities for Other Product Compatibility Supported Configurations ......... 12
SCREEN READER SUPPORTED CONFIGURATIONS ..................................................................................................... 12 LANGUAGE OFFERINGS ...................................................................................................................................................... 13 REMEDY APPLICATIONS AND PRODUCTS .................................................................................................................... 13
Known Issues for Remedy Applications and Products ......................................................................... 15 Known Incompatibilities for Remedy Applications and Products ................................................... 15
COMPARISON OF SUPPORT BETWEEN AR SYSTEM VERSION 7.5.00 AND 7.6.03 ................................................ 16
Introduction
The BMC Remedy AR System 7.6.03 Compatibility Matrix is divided into multiple areas of support. Each of these areas is further broken down into three sections: Supported Configurations Known Issues Potential Issues
Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged. Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not listed as supported. Such configurations would be considered as unconfirmed. BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically documented as not supported (or unsupported c.f. Known Issues below). The Known Issues section documents any known additional requirements or incompatibilities between BMC products and products from other vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list. The Potential Issues section documents issues of supportability or incompatibility between BMC products and products from other vendors that are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor. In all tables, Italics indicate an addition since AR System 7.5.00.
BMC Remedy AR System 7.6.03 Compatibility Matrix Vendor Backwards Compatibility and AR System 7.6.03
It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or higher with regard to supported server operating systems, desktop operating systems, databases, web or application servers, servlet engines or browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves. For example, if Oracle database version 10g were listed, AR System would support Oracle database version 10g, 11g and future higher versions of Oracle database. In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for a specified version of a vendors product and document such incompatibilities once confirmed. BMC may, at BMCs discretion, attempt to address a discovered incompatibility by modifying the current version of AR System. However, if major architectural changes in a vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a later version of AR System.
For information on support of virtual environments, refer to the (Statement of Direction) BMC Atrium CMDB and BMC Remedy IT Service Management Virtual Environment Support found in the Documentation section for AR System on http://www.bmc.com/support.
The following database client versions are supported and required to operate properly with supported databases. Database clients must match these versions lower or higher versions are not supported.
Platform
32-bit Windows servers 64-bit Windows servers UNIX Linux
Java Support
AR System (Server, Mid-Tier, and Developer Studio) 7.6.03 supports the listed version or higher.
Supported Vendors are:
Operating System
Windows, Solaris, Linux (Red Hat and SuSE) HP-UX AIX
Vendor
Sun Microsystems HP IBM
Note: Sun Microsystems refers to Java 1.5 as "5.0" and 1.6 as 6.0. See Java SE
Tomcat 5.5.28
JBoss 4.0.2+
Tomcat 5.5.28
JBoss (Embedded) 4.0.2+
AR System Clients
AR System User Tool AR System Developer Studio AR System Developer Studio
Safari 3.2.3
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Virtual platform
GSX Server, Workstation, VMWare Server, Dynamic Resource Scheduler (DRS) and VMotion Enabled Environments Hyper-V
Virtual platform
ESX Server Solaris 10 Zones (Whole Root and Sparse) HP-UX Virtual Partitions (vPar) AIX Logical Partitions (LPAR)
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Products
BMC Patrol, Patrol Express BMC Patrol Enterprise Manager Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) Microsoft 2000, 2003 (Excel, Access) Crystal Reports 2008 Crystal Reports XI reader libraries BusinessObjects Enterprise XI 3.1 [Premium, Professional] Crystal Reports Server 2008 Citrix Metaframe XP 1.2 (Unix) and 3.0, 4.0 & 4.5 (Windows) Microsoft Windows Terminal Server 2003
Comments
SNMP v2 AR System API Email/MAPI, IMAP, POP3, SMTP, MBOX Design and run reports through the AR ODBC interface
Version 7 9, 10
Browser
Internet Explorer 6.0 Internet Explorer 7.0, 8.0
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Language Offerings
Localization (L10N): AR System end user interfaces are localized into
English French German Italian Spanish Japanese Simplified Chinese Russian Korean
Brazilian Portuguese
This represents support for the following language sets: Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian Japanese Traditional Chinese Simplified Chinese Korean Cyrillic: Russian
Supported on Server 7.6.03? No Yes [7.5.00 features] Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes No No
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Remedy Email Engine 7.6.03 Remedy Approval Server 7.1.00 Remedy Approval Server 7.5.00 Remedy Approval Server 7.6.03 Remedy Assignment Engine 7.1.00 Remedy Assignment Engine 7.5.00 Remedy Assignment Engine 7.6.03 Distributed Server Option 7.1.00 Distributed Server Option 7.5.00 Distributed Server Option 7.6.03 Flashboards 7.1.00 Flashboards 7.5.00 Flashboards 7.6.03 AR System Encryption 7.1.00 Remedy Encryption 7.5.00 Remedy Encryption 7.6.03 AR System Migrator 7.1.00 AR System Migrator 7.5.00 AR System Migrator 7.6.03 Remedy Developer Plus 6.0 / 6.3 Remedy Full Text Search 7.1.00 Remedy Full Text Search 7.5.00 Remedy Full Text Search 7.6.03 Remedy Link for Tivoli v6.3 Remedy Link for Oracle / SQL Server 5.1.00 Remedy Link for Oracle / SQL Server 7.0.00 Remedy Link for MS Project 7.0 Remedy Link for MS Project 7.1 Remedy Help Desk 5.6 Remedy Help Desk 6.0 Remedy Service Desk 7.0.x Remedy Service Desk 7.5.x Remedy Service Desk 7.6 Remedy Asset Management 5.6 Remedy Asset Management 6.0 Remedy Asset Management 7.0.x Remedy Asset Management 7.5.x Remedy Asset Management 7.6 Remedy Change Management 5.6 Remedy Change Management 6.0 Remedy Change Management 7.0.x Remedy Change Management 7.5.x
No Yes No No Yes No No Yes Yes [7.1.00 features] Yes [7.1.00 features] Yes No No Yes Yes [7.1.00 features] Yes [7.1.00 features] Yes Yes [7.1.00 features] Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes No No Yes Yes Yes No
No Yes [7.1.00 features] Yes No Yes [7.1.00 features] Yes No Yes [7.1.00 features] Yes Yes [7.5.00 features] No Yes No Yes [7.1.00 features] Yes Yes [7.5.00 features] No Yes Yes No No Yes No Yes No Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes
Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes No No Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes No No Yes No No No Yes Yes No Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes
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Remedy Change Management 7.6 Service Level Agreements 5.6 Service Level Agreements 6.0 Service Level Management 7.0.x Service Level Management 7.1.00 Service Level Management 7.5 Service Level Management 7.6 Remedy Customer Support 5.6 Remedy Quality Management 5.6 Service Request Management 2.1.0 Service Request Management 2.2.0 Service Request Management 7.5.00 Service Request Management 7.6 Atrium CMDB 2.0.1 Atrium CMDB 2.1 Atrium Core 7.5.00 Atrium Core 7.6.00 Atrium Core 7.6.03 Atrium Integration Engine 7.1.00 Atrium Integration Engine 7.5.00 Atrium Integration Engine 7.6.03
No Yes Yes Yes Yes No No Yes Yes Yes Yes No No Yes Yes No No No Yes Yes Yes
Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes (Windows only) Yes (Windows only) Yes Yes No Yes Yes Yes
Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes (Win 32 bit Only) Yes (Win 32 bit and Unix and Linux) Yes (Win 32 bit and Unix and Linux) Yes Yes Yes Yes
Known Incompatibilities for Remedy Applications and Products 1. Previous versions of Atrium Core, ITSM, SRM and SLM may not be compatible when Mid Tier is installed within a 64-bit JVM. Please refer to the Expected 64-bit interoperability with BMC Remedy AR System Mid-Tier 7.6.03 for more information.
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ServletExec 5.0 or higher Internet Explorer 6 or higher Firefox 3.0 or higher Safari 3.2.3 or higher
To learn more about how BMC can help activate your business, visit www.bmc.com or call (800) 841-2031 BMC, BMC Software, the BMC logos, and other BMC marks are trademarks or registered trademarks of BMC Software, Inc. in the U.S. and/or certain other countries. IBM is a trademark or registered trademark of International Business Machines Corporation in the United States, other countries, or both. Sun is a trademark or registered trademark of Sun Microsystems, Inc. in the United States and other countries. All other trademarks or registered trademarks belong to their respective companies. 2010 BMC Software, Inc. All rights reserved.Content subject to change without notice.
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