Australia

Beginning a Life in Australia
Welcome to Australia
Persian/Farsi
DIAC12/01138.25

www.immi.gov.au/living-in-australia/settle-in-australia/beginning-life .

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. www.immi.gov.au/contacts/forms/services/services-form.htm .
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2102
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Commonwealth Copyright Administration
Attorney Generals Department
Robert Garran Offices
National Circuit
Barton ACT 2600
www.ag.gov.au/cca .

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) Department of Immigration and Citizenship (DIAC .
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Living in Australia :
www.immi.gov.au/living-in-australia/settle-in-australia/beginning-life .
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Tax File Number
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Centrelink
Moved to Australia webpage
www.centrelink.gov.au
Multilingual Call
DcemicPreC
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13 1202
Self Service
13 6240
Employment Services
13 2850
Disability, Sickness and Carers
13 2717
smama hea Pmaacem Pcihracs
13 2490
Online Services Support
13 2307
Customer Relations
1800 050 004
Australian Apprenticeships
13 3633
Family Assistance Office
13 6150
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CAID ( )001
Health Undertaking Service .
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) Humanitarian Settlement Strategy (HSS
Health Service Undertaking .
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Humanitarian Settlement Strategy .

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1800 811 334
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Adult Migrant
English Program . 101
. Adult Migrant English Program
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limgiht PcmmPctcem Pcihracs mmahmmi
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ACT
ymha Nihestmim IamamirmC
02 6207 7000
www.rego.act.gov.au
NSW
ymhas hea Nihccra IamamirmC
13 2213
www.rta.nsw.gov.au
NT
1300 654 628
www.nt.gov.au/transport/mvr/
QLD
ycgrsmihmrme hea mracesreg
13 2380
www.transport.qld.gov.au
SA
13 1084
www.transport.sa.gov.au
TAS
Nihestmim Nhstherh
1300 851 225
www.transport.tas.gov.au
VIC
sraymhas
13 1171
www.vicroads.vic.gov.au
WA
Department of Transport
13 1156
www.dwww.transport.wa.gov
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National Interpreter Liaison Officer 1300 132 621 .

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21 131 450
TIS
www.immi.gov.au/living-in-australia/help-with-english

NAP ThmrmehP " " I need an interpreter
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NAP ThmrmehP .
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NAP ThmrmehP
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TIS National Client Liaison and Promotions tispromo@immi.gov.au
1300 655 820 .

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13 1881
www.immi.gov.au/amep
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AMEP
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PcmmPctcem Pcihracs mmahmmi

Department of
) Education, Employment and Workplace Relations (DEEWR CyyEy .
( 01 11) .
)Language, Literacy and Numeracy Program (LLNP
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Job Seeker Centrelink .

www.deewr.gov.au/llnp
CyyEy Workplace English Language and Literacy

) (WELL . Eymm .

13 3873
www.deewr.gov.au/well
DEEWR English as a Second

) Language New Arrivals Program (ESL-NA .
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1300 363 079
www.deewr.gov.au
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13 1444 . White Pages
Police stations . .
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ACT
IDN
www.police.act.gov.au
NSW
New South Wales Police Force
www.police.nsw.gov.au
NT
Northern Territory Police
www.pfes.nt.gov.au
QLD
Queensland Police Service
www.police.qld.gov.au
SA
South Australia Police
www.sapolice.sa.gov.au
TAS
Tasmania Police
www.police.tas.gov.au
VIC
Victoria Police
www.police.vic.gov.au
WA
Western Australia Police
www.police.wa.gov.au
IasmihPrhe FcacihP lmPrac
www.afp.gov.au
000 .
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ACT
ACT Ambulance Service
NSW
Ambulance Service of NSW
NT
St John Ambulance Australia
www.stjohn.org.au
QLD
Queensland Ambulance Service
www.ambulance.qld.gov.au
SA
SA Ambulance Service
www.saambulance.com.au
TAS
Tasmanian Ambulance Service
www.dhhs.tas.gov.au
VIC
Ambulance Victoria
www.ambulance.vic.gov.au
WA
St John Ambulance Australia
www.stjohn.org.au
www.ambulance.act.gov.au
www.ambulance.nsw.gov.au

000 ( ) .
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ACT
ACT Fire Brigade
www.firebrigade.act.gov.au
NSW
Fire and Rescue NSW
www.fire.nsw.gov.au
NSW Rural Fire Service
www.rfs.nsw.gov.au
NT
NT Fire and Rescue

Service
www.pfes.nt.gov.au
QLD
Queensland Fire
and Rescue Service
www.fire.qld.gov.au
SA
SA Metropolitan Fire Service
www.samfs.sa.gov.au
SA Country Fire Service
www.cfs.sa.gov.au
TAS
Tasmania Fire Service
www.fire. tas.gov.au
VIC
Metropolitan Fire Board
www.mfb.vic.gov.au
Country Fire Authority
www.cfa.vic.gov.au
Fire and
Emergency Services Authority of Western Australia
www.fesa.wa.gov.au
WA

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( )PyP .
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White Pages :

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13 1126
1800 688 009
www.childabuseprevention.com.au

1800 022 222
www.healthdirect.org.au
QLD
13 43 25 84
www.health.qld.gov.au
VIC
1300 606 024
www.health.vic.gov.au
ACT, NSW, NT, TAS, SA, WA
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Humanitarian Settlement Services

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PcmmPctcem aihems limgiht
Humanitarian Settlement Services .

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Settlement Grants Program
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Settlement Grants Program
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www.immi.gov.au
PcmmPctcem
( Pcihracs mmahmmi )
PcmmPctcem Pcihracs mmahmmi

) Humanitarian Settlement Services (HSS

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HSS HSS .

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HSS :

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HSS 1 02 . HSS
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HSS :

Humanitarian Settlement
Services
www.immi.gov.au
HHS
HSS

Department of Immigration and Citizenship
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DVD.Requests@immi.gov.au
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IMMI TV www.youtube.com/user/ImmiTV .

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. Yellow
Pages () (Clubs) Organisations .
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. Settlement Services Locator
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www.fecca.org.au
Federation
of Ethnic Communities, Council of Australia
www.scoa.org.au
Settlement Council of
Australia
www.dhcs.act.gov.au/multicultural
Office of Multicultural Affairs
ACT
www.dhcs.act.gov.au/multicultural/directory
Multicultural Directory of
ACT
www.crc.nsw.gov.au
Community Relations
Commission
NSW
NSW Community
Organisations
www.crc.nsw.gov.au/communities
ccrac mc eaPmraaPmaihP
Icchris
www.dcm.nt.gov.au
NT
NT Multicultural
Information Directory
http://www.dcm.nt.gov.au/strong_community/multicultural_
affairs/multicultural_directory
www.multicultural.qld.gov.au
eaPmraaPmaihP Icchris
daccesPhea
www.multicultural.qld.gov.au/services-resources
daccesPhea
ycsmaiac CricammiC eaPmraaPmaihP
www.multicultural.sa.gov.au
PI eaPmraaPmaihP
www.mccsa.org.au
eaPmraaPmaihP
DmaearP mc PI CricammiC Dmttaermrcs
www.dpac.tas.gov.au
Multicultural Tasmania
www.multicultural.vic.gov.au
Victorian Multicultural Commission
www.multicultural.vic.gov.au/resources/communitydirectory
Directory Community
www.omi.wa.gov.au
Office of Multicultural
Interests
QLD
SA
TAS
VIC
WA

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www.salvos.org.au
Nac PhPhhmrme IitC
www.vinnies.org.au
Pm sreacem ac lhaP PmarcmC
www.thesmithfamily.com.au
The Smith Family
www.missionaustralia.com.au
erssrme IasmihPrh
www.anglicare.asn.au
IegPrahic IasmihPrh
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Lifeline ecPtPrec
13 1114
www.lifeline.org.au
Kids Helpline
1800 551 800
www.kidshelp.com.au
Child Abuse Prevention

)Service (CAPS
1800 688 009
Relationships Australia
Crisis Line
1300 364 277
www.relationships.com.au
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The Family Relationship Advice Line
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01 1 .
eIcNTO sTTIaN SraNdr ySTNST

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The Family
Relationship Advice Line
1800 050 321
www.familyrelationships.gov.au
Mens Line Australia

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1300 789 978
www.menslineaus.org.au

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21 Kids
Helpline
1800 551 800
www.kidshelp.com.au
Youth Australia
www.youth.gov.au
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ACT
YouthInter ACT
NSW
Youth NSW
www.youth.nsw.gov.au
NT
Office of Youth Affairs
www.youth.nt.gov.au
QLD
Queensland Youth
www.communityservices.qld.gov.au
SA
South
Australia Youth Site
www.officeforyouth.sa.gov.au
TAS
Office of
Children and Youth Affairs
www.linkzone.tas.gov.au
VIC
Youth Central
www.youthcentral.vic.gov.au
WA
Office for Youth
www.youth.wa.gov.au/
www.youth.act.gov.au

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lhicemreg hea ycPhmrmesart mrec
1800 050 321
MyChild
www.mychild.gov.au
Raising Children Network

Australian Childhood Foundation

www.raisingchildren.net.au
www.abcdparenting.org
frashcc
www.kidsafe.com.au
www.kidscount.com.au

) Child Support Agency (CSA
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: : Me and my Money: Practical money ideas
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13 1272
13 1450 21
www.csa.gov.au/publications
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www.seniors.gov.au
www.health.gov.au

ParasITNIS sTp ks rr
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Red Cross International Tracing and Refugee Service
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natinfo@redcross.org.au
www.redcross.org.au
03 9345 1800
ACT
02 6234 7600
NSW
02 9229 4111
NT
08 8924 3900
QLD
07 3367 7222
SA
08 8100 4500
TAS
03 6235 6077
VIC
03 8327 7700
WA
08 9225 8888
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40 000 60 000
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483 000 2.3 .
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211 .
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2100
. www.immi.gov.au .

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: (Australian Citizenship: Our Common Bond
) www.citizenship.gov.au .
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Australian Human Rights Commission
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6 00
1:31
1300 369 711
6 00 1 00
1300 656 419
( TTY )
1800 620 241
www.hreoc.gov.au/about/languages
www.humanrights.gov.au
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ACT
ACT Human
Rights Commission
02 6205 2222
www.hrc.act.gov.au
NSW
NSW Anti-
Discrimination Board
02 9268 5544
www.lawlink.nsw.gov.au
NT
NT Anti-
Discrimination Commission
08 8999 1444
www.nt.gov.au
QLD
Anti-
Discrimination Commission
Queensland
1300 130 670
www.adcq.qld.gov.au
SA
Equal
Opportunity Commission
08 8207 1977
www.eoc.sa.gov.au
TAS

Office of the AntiDiscrimination Commissioner
03 6233 4841
www.antidiscrimination.tas.gov.au
VIC

hea eathe ytahP ttmimaermC
yrgams Dmttrssrme
1300 292 153
www.humanrightscommission.vic.gov.au
WA
Equal
Opportunity Commission
08 9216 3900
www.equalopportunity.wa.gov.au
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a TaSaTTsNSi ParasITNI .
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Go Volunteer
www.govolunteer.com.au
Volunteering Australia
www.volunteeringaustralia.org
Australian VolunteerSearch
www.regionalaustralia.gov.au

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RSVP .
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Bring a plate -
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000 "" .

Crime Stoppers :

1800 333 000
www.crimestoppers.com.au
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21 Domestic Violence
and Sexual Assault
1800 200 526
21 Child Abuse Prevention

)Service (CAPS
1800 688 009
Mensline Australia 21
1300 789 978
ACT
Domestic Violence Crisis Line
02 6280 0900
28
NSW
NT
QLD
SA
TAS
VIC
WA
Domestic Violence Advocacy Service

02 8745 6999
1800 810 784
Community Services Domestic

Violence Line
1800 656 463
Crisis Line
1800 019 116
Domestic Violence Counselling Service
08 8945 6200
Womens Help Line
1800 811 811
Mens Help Line
1800 600 636
Domestic Violence Crisis Services
1300 782 200
Domestic Violence Help Line
1800 800 098
Family Violence Response and Referral

Line
1800 633 937
Family Violence Counselling and

Support Service
1800 608 122
Womens Domestic Violence

Crisis Service
03 9322 3555
1800 015 188
Mens Referral Service
1800 065 973
Womens Domestic Violence

Help Line
08 9223 1188
1800 007 339
Mens Domestic Violence

Help Line
08 9223 1199
1800 000 599

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21
1800 200 526

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Child Abuse
) Prevention Services (CAPS 21
1800 688 009
ACT
Office for
Children, Youth and Family Support
1300 556 729
www.dhcs.act.gov.au/ocyfs
NSW
Community Services
Helpline
13 2111
www.community.nsw.gov.au
NT
Department of Children
and Families
1800 700 250
QLD
Ccthimtcem mc Dmttaermrcs
1800 811 810
www.communities.qld.gov.au
SA

Department for Families and Communities
Hotline
13 1478
www.dfc.sa.gov.au
TAS

Department of Health and Human Services
1300 737 639
www.dhhs.tas.gov.au
VIC
Ccthimtcem mc eathe
Pcihracs
13 1278
www.cyf.vic.gov.au
WA
Department for Child

limmcamrme
1800 199 008
www.community.wa.gov.au
www.childrenandfamilies.nt.gov.au

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ACT
Sexual Health and Family

Planning
02 6247 3077
www.shfpact.org.au
NSW
Womens Information
)and Referral Service (WIRS
1800 817 227
www.women.nsw.gov.au
NT
Sexual Assault Referral

Centre
08 8922 6472
www.childrenandfamilies.nt.gov
.au
QLD
Family Planning Queensland

)(FPQ
07 3250 0240
www.fpq.com.au
SA
Womens Information Service

)(WIS
1800 188 158
www.wis.sa.gov.au
TAS
Red Cross
Bicultural Community Health Program
03 6331 2522
www.redcross.org.au
03 8345 3058
www.thewomens.org.au
03 9594 2289
www.secasa.com.au
VIC
21 -
Royal Womens Hospital
South Eastern Centre Against Sexual Assault
WA
Womens Information Service

)(WIS
1800 199 174
www.communities.wa.gov.au
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www.kidsafe.com.au

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Australian Drug Information Network

)(ADIN
www.adin.com.au
ADIN
National Drugs Campaign
www.drugs.health.gov.au
National Tobacco Campaign
www.quitnow.info.au
National Alcohol Campaign
www.alcohol.gov.au

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ACT
Legal Aid ACT
1300 654 314
www.legalaidact.org.au
NSW
Legal Aid NSW
1300 888 529
www.legalaid.nsw.gov.au
NT
Northern Territory
Legal Aid Commission
1800 019 343
www.nt.gov.au/ntlac
QLD
Legal Aid QLD
1300 651 188
www.legalaid.qld.gov.au
SA
Legal Services
Commission of South Australia
1300 366 424
www.lsc.sa.gov.au
TAS
Legal Aid Commission

of Tasmania
1300 366 611
www.legalaid.tas.gov.au
VIC
Victoria Legal Aid
1800 677 402
www.legalaid.vic.gov.au
WA
Legal Aid Western

Australia
1300 650 579
www.legalaid.wa.gov.au
32
Association of Community Legal

Centres
www.naclc.org.au
. Children's and Youth Law Centre
www.lawstuff.org.au
Womens Legal Services
www.nwjc.org.au
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To let Accommodation vacant .
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' 'amearmrme ictmim
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www.accc.gov.au

.
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.
34
.
.

ACT
Housing and Community

Services
13 3427
www.dhcs.act.gov.au
NSW
Housing NSW
1300 468 746
www.housing.nsw.gov.au
NT
Housing and Infrastructure
08 8999 8814
www.housing.nt.gov.au
QLD
Residential Tenancies
Authority
1300 366 311
www.rta.qld.gov.au
SA
Housing PI
13 1299
www.housing.sa.gov.au
TAS
Housing Tasmania
1300 135 513
www.dhhs.tas.gov.au
VIC
ccrac mc emasreg
1300 650 172
www.housing.vic.gov.au
WA
Department of Housing
1800 093 325
www.housing.wa.gov.au

.
.

ACT
ACT Office of Fair Trading IDN
02 6207 0400
www.ors.act.gov.au
NSW
Office of Fair Trading
13 3220
www.fairtrading.nsw.gov.au
NT
Consumer and Business

Affairs
1800 019 319
www.nt.gov.au
QLD
13 7468
www.fairtrading.qld.gov.au
SA
Office of Consumer
and Business Affairs
08 8204 9544
www.ocba.sa.gov.au
TAS
Consumer Affairs
and Fair Trading
1300 654 499
www.consumer.tas.gov.au
VIC
Consumer Affairs Victoria
1300 558 181
www.consumer.vic.gov.au
WA
Department of Commerce
1300 304 054
www.commerce.wa.gov.au
.

ACT
ACT Tenants Union
NSW
Tenants Union NSW
02 6247 2011
www.tenantsact.org.au
www.tenants.org.au
NT
NT Tenants Advice
Service
1800 812 953
www.dcls.org.au
QLD
Tenants Union of
Queensland
13 7468
www.tuq.org.au
SA
Anglicare
Tenants Information and Advocacy Service
08 8305 9459
www.anglicare-sa.org.au
TAS
Tenants Union of Tasmania
1300 652 641
www.tutas.org.au
VIC
Tenants Union of Victoria
03 9416 2577
www.tuv.org.au
WA
Tenants Advice Service
1800 621 888
www.taswa.org
35

.
.
First Home Owner Grant .
.
.
.
.

www.australia.gov.au
First Home Owner Grant
www.firsthome.gov.au
First Home Saver Account
www.moneysmart.gov.au

() Centrelink .
.

.
.
.
.

ACT
Housing ACT
13 3427
www.dhcs.act.gov.au
NSW
Housing NSW
1300 468 746
www.housing.nsw.gov.au
NT
Territory Housing
08 8999 8814
www.territoryhousing.nt.gov.au
QLD
Housing and
Homelessness Services
1300 880 882
www.housing.qld.gov.au
SA
Housing SA
13 1299
www.dfc.sa.gov.au
TAS
Housing Tasmania
1300 135 513
www.dhhs.tas.gov.au
VIC
ccrac mc emasreg
1300 650 172
www.housing.vic.gov.au
WA
Department of Housing
08 9222 4666
www.dhw.wa.gov.au

.
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www.fahcsia.gov.au
36

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.
:

1800 062 058
www.tio.com.au

.
.
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37

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. scPPme
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13 2850
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38
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13 6268
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www.jobsearch.gov.au
Job Services Australia

www.deewr.gov.au

Australian Apprenticeships
13 3873
www.australianapprenticeships.gov.au
smrgarac
Experience+ +
www.jobguide.deewr.gov.au
13 1764
www.deewr.gov.au/experienceplus

.
:

GPO Box 9880, CANBERRA ACT 2601
1300 360 992
02 6276 9812
ARTCenquiries@deewr.gov.au
www.deewr.gov.au/tra
GPO Box 9880, CANBERRA ACT 2601, AUSTRALIA
+61 2 6121 7456
+61 2 6276 9812
traenquiries@deewr.gov.au
www.deewr.gov.au/tra
39

ParasITNIS nCNTTr sTr iSNaN S .

( Overseas Qualifications Unit )yQO
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www.immi.gov.au/asri
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AEI-NOOSR Hotline
1300 363 079
www.aei.gov.au

( )Fyy -eyml.
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1800 020 108
www.goingtouni.gov.au
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International ASDOT
1300 363 079
www.aei.gov.au
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00 .

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40

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13 1394
Fair Work Australia
1300 799 675
www.fwa.gov.au
Unions Australia
1300 486 466
www.unionsaustralia.com.au

Occupational Health and Safety
) (OH&S .
.
41
ACT
ACT WorkCover
02 6205 0200
www.worksafety.act.gov.au
NSW
WorkCover NSW
13 1050
www.workcover.nsw.gov.au
NT
NT WorkSafe
1800 019 115
www.worksafe.nt.gov.au
QLD
WorkCover
Queensland
1300 362 128
www.workcoverqld.com.au
SA
SA SafeWork
1300 365 255
www.safework.sa.gov.au
TAS
Workplace
Standards Tasmania
1300 366 322
www.wst.tas.gov.au
VIC
EmiCPhcc srammirh
1800 136 089
www.worksafe.vic.gov.au
WA
WorkCover
Western Australia
1300 794 744
www.workcover.wa.gov.au
. "
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.
.

. .
.
.

Australian
)Taxation Office (ATO
Superannuation Infoline
13 1020
www.ato.gov.au/super
Australian
Securities and Investments
Commission
1300 300 630
42
10

.
. .

.

(ASIC) Australian Securities and Investments Commission
.

1300 300 630
- Moneysmart

rarPareg smarcmC aicarm aerme .
Aai ( )
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.
.

Australian Bankers Association

www.bankers.asn.au
www.moneysmart.gov.au/tools-andresources/publications
Australian Competition and

Consumer Commission
www.accc.gov.au
.
ParasITNIS lIaIaN S yttNrT
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) Goods and Services Tax (GST 01 .
.
.

Nhf FrPc Tatrci ihPrhe Nhfhmrme ccracIasm
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43
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.

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0 30 .

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13 2861
( )
13 2866
www.ato.gov.au

.
. .
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44

royalties

.

foreign income tax offset.
.
.
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.
Australian Transaction Reports .

.
mhf hgcem
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Australian Business Number - ABN .
75 000 ( )aPN .
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45

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) Financial Information Service (FIS
.
.
.

Financial Information Service
13 2300
13 6357

.
.
Australian Securities and
) Investments Commission (ASIC .


.

.
.

Australian
)Competition and Consumer Commission (ACCC
www.accc.gov.au
ACT
Office of Regulatory Services
www.ors.act.gov.au
NSW
NSW Fair Trading
www.fairtrading.nsw.gov.au
NT
Consumer Affairs
www.nt.gov.au
QLD
www.fairtrading.qld.gov.au
SA
Office of Consumer and

Business Affairs
www.ocba.sa.gov.au
TAS
Consumer Affairs and

Fair Trading
www.consumer.tas.gov.au
VIC
Consumer Affairs Victoria
www.consumer.vic.gov.au
WA
Consumer Protection
www.commerce.wa.gov.au
46

.
.
DmttmeechPma traasthe .
.

1300 362 072
www.ombudsman.gov.au
Australian Communications and Media Authority

.
. IDeI

1800 226 667
www.acma.gov.au
Australian Competition and Consumer Commission

.

1300 302 502
www.accc.gov.au
47
11
.
.
.
.
.
.
Centrelink
.
.

.

. .
.

.
FhtrPC Nhf Bceccrm Child Care Benefit
Child Care Rebate Maternity Immunisation Allowance.
.
.
.
.
13 1202
.
.

0 2100 .
.
48
13 6150 0 0 ( )
13 1202
www.familyassist.gov.au

.
011 ( )

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.
.

.

.

Special Benefit .
.
.
.

:
Parenting Payment Widow Allowance 011 .
Age Pension Disability Support Pension
01 .

.
49

01 .
. . .
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SCV 21 2110 SCV .
21 2110 SCV .
SCV
.
01 21 2110
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Sickness Allowance Youth Allowance .
1 .

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Intent to Claim .
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.
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13 2850
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Youth Allowance
13 2490
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21

13 2850
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.
.
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50
13 2717
Carer Payment
Carer Allowance
13 2717
Disability Support
Pension
Sickness Allowance
13 2300
Age Pension
13 2300
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.

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hmPaemhiC rrPP thCreg scihrac

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13 1202
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13 2307
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Service
13 6240
13 1673
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13 6357
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Relations
1800 050 004

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www.centrelink.gov.au.

( )
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131 202
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-
131 202
.
52

.
. .

.
.

.
. 13 1202
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13 1202 .

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www.familyassist.gov.au
.
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-
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53

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.
.

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Assurance of Support ( )
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. 01 .

.
.
54
12
.
.

.
. .
echPma Dhic Dhia .

.

:

ACT
ACTION
www.action.act.gov.au
NSW
Transport NSW
www.131500.com.au
NT
NT Transport Group
www.nt.gov.au
QLD
Translink
www.translink.com.au
SA
Transport SA
www.transport.sa.gov.au
TAS
Metro Tasmania
www.metrotas.com.au
VIC
Metlink
www.metlinkmelbourne.com.au
WA
Public Transport Authority
www.pta.wa.gov.au

.
Yellow Pages Taxi cabs .
scPPme lhgcs Nhfr ahrsT .
.

.
. .
.

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. .
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lcismehP limtcimC Pcaairmrcs ycgrsmci
55
PPSR
RTA
( ) .
1300 007 777
www.ppsr.gov.au
( )
.

Australian Automobile
Association
02 6247 7311
www.aaa.asn.au
ACT
National Road Motorists

)Association (NRMA
13 1122
www.nrma.com.au
NSW
National Road Motorists

)Association (NRMA
13 1122
www.nrma.com.au
NT
Automobile Association
)of Northern Territory (AANT
08 8925 5901
www.aant.com.au
QLD
Royal Automobile Club

)of Queensland (RACQ
13 1905
www.racq.com.au
SA
Royal Automobile
)Association (RAA
08 8202 4600
www.raa.net
TAS
Royal Automobile Club

])of Tasmania (RACT
13 2722
www.ract.com.au
VIC
() Royal
)Automobile Club of Victoria (RACV
13 7228
www.racv.com.au
WA
)Royal Automobile Club (RAC
13 1703
www.rac.com.au
.

0 .
: . 7
.
56
13

.
.
.

.
. Yellow
Pages .
My Child (
):

.
( PpaTa eNisISa MSiTNra As isIc )PeMA
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.

Child Care Access Hotline

0 6
1800 670 305
www.australia.gov.au/service/childcare-access-hotline

.
13 6150
www.familyassist.gov.au/

Department of Education, Employment and Workplace
Relations
www.deewr.gov.au/EarlyChildhood
" My Child "
www.mychild.gov.au

ATIOis adr

.

.
.
Playgroup Australia
1800 171 882
www.playgroupaustralia.com.au
.
.
.
( 21 ) 02 07 .
57
02 03 ( ) 07 00
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English as a Second Language New Arrivals Program -(ESL-
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ESL-NA 2 .

. TIS National 131 154
.
TIS

13 1450 21
www.immi.gov.au/tis

.
.
.
" 01 " .

Vocational Education and Training
.

.
58
( lTraSNrIT ISp easaaTs MparIaN S )lPeM

( IaaPm DmttaermC yaaahmrme )IDy Registered Training Organisations
(RTOs). . Vocational Education and Training
.
.
.
.
syN
www.training.com.au
National Training
Aecmithmrme Pcihrac syN
www.training.gov.au
Ccthimtcem
Education, Employment and Workplace
ycPhmrmes syN
www.deewr.gov.au
ACT
Canberra Institute of
Technology
02 6207 3100
www.cit.act.edu.au
NSW
NIFy TPE
13 1601
www.tafensw.edu.au
NT
Department of
Education and Training - VET
08 8999 5659
www.det.nt.gov.au
QLD
TAFE
1300 308 233
www.tafe.qld.gov.au
SA
NIFy PI
1800 882 661
www.tafesa.edu.au
TAS
Tasmanian
Polytechnic, Academy, Skills Institute
1300 655 307
www.yourchoice.tas.gov.au
1300 362 175
VIC
NIFy
13 1823
www.tafe.vic.gov.au
WA
WA
1800 999 167
www.trainingwa.wa.gov.au
6 .

( PpaTa ISp k ccaSNaO MparIaN S )PkM
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. 01 .
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.
. .
.
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59

Going to University
. naapO NS ParasITNI
.
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( Higher Education Contribution Scheme SMkn
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1800 020 108
www.goingtouni.gov.au
studyinaustralia.gov.au
6 .

( Youth Allowance 01 21) ( ParaapO 21
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. 011 .
.

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.

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.

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IasmihPrhe eathe yrgams and Equal Opportunity Commission
1300 656 410 .
Tenants Union
Iahrac Pcihrac .
6 .

studyinaustralia.gov.au
60
14

Medicare .
() .
.
.
.

.
.
.
.
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. lBP .
lBP lBP lBP
.
.

ecarahic .
.
.

.
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Maternity Immunisation Allowance.
Information Kit 06 . ( )
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61

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www.privatehealth.gov.au

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( ) ecarahic
echPma Bceccrms Dmeacssrme Dhia
.
62

21
.
.

.
21 .

ACT
healthdirect
1800 022 222
NSW
healthdirect
1800 022 222
NT
healthdirect
1800 022 222
QLD
03 13 HEALTH
13 43 25 84
SA
healthdirect
1800 022 222
TAS
healthdirect
1800 022 222
VIC
NURSE-ON-CALL
1300 606 024
healthdirect
1800 022 222
WA

.
.
.
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63

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6 1
Medicare Australia

1300 633 424

" "

.
.

ACT
Department of Health
www.health.act.gov.au
NSW
www.health.nsw.gov.au
NT
Department of
Health and Families
www.health.nt.gov.au
QLD
Queensland Health
SA
www.health.sa.gov.au
TAS
Department of
Health and Human Services
www.dhhs.tas.gov.au
VIC
WA
www.health.wa.gov.au

- DmttaermC echPma Dcemics
. .
.

.
.
.

Women's health services
.
tht stchi ( )
.
64

. .
( )DmttaermC echPma Dcemic Multicultural Health Worker
.

.

.
.

Lifeline 21
13 1114
www.lifeline.org.au
Kids Helpline 21
1800 55 1800
www.kidshelp.com.au
Mens Helpline Australia 21

1300 789 978
www.menslineaus.org.au

.
.

ACT
-Companion House

02 6251 4550
www.companionhouse.org.au
NSW

Service for the Treatment and
Rehabilitation of Torture and Trauma Survivors
)(STARTTS
02 9794 1900
www.startts.org.au
NT
- Melaleuca Refugee Centre

08 8985 3311
www.melaleuca.org.au
QLD

Queensland Program of Assistance to
)Survivors of Torture and Trauma (QPASTT
07 3391 6677
www.qpastt.org.au
SA

Survivors of Torture and Trauma
Assistance and Rehabilitation Service
)(STTARS
08 8346 5433
www.sttars.org.au
TAS
Phoenix Centre

03 6234 9138
www.mrchobart.org.au
VIC
Foundation House
Victorian Foundation for
)Survivors of Torture (VFST
03 9388 0022
www.foundationhouse.com.au
WA

Association for Services to Torture and Trauma
)Survivors (ASeTTS
08 9227 2700
www.asetts.org.au
65

" eNprItT Child Accident Prevention Foundation of Australia
.
Fham Paccms .
frashcc
www.kidsafe.com.au

( ) .
. .
.
DmttaermC echPma Dcemics
.
.
Child Care Rebate
() .

1800 671 811
www.immunise.health.gov.au
1800 653 809

. .
.
Yellow Pages () Dentists .
.
02
07 .
.
.
.
.
. " .
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13 2011
www.medicareaustralia.gov.au/dental

.

.
( Igca Dhic Isscsstcem Nchts )ACATs
.
66
( ) (
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( ) "" Aged
Earmc lhgcs .
Carelink Centres
.

Department of Health and

Ageing
1800 200 422
www.agedcareaustralia.gov.au
Pcermis
www.seniors.gov.au
Centrelink
DmttmeechPma
Respite and Carelink Centres
1800 052 222
www.commcarelink.health.gov.au
ACT
Human Rights
Commission
02 6205 2222
www.hrc.act.gov.au
NSW
Health
Care Complaints Commission
1800 043 159
www.hccc.nsw.gov.au
NT

Health and Community Services
Complaints Commission
1800 806 380
www.hcscc.nt.gov.au
QLD
Health
Quality and Complaints Commission
1800 077 308
www.hqcc.qld.gov.au
SA

Health and Community Services
Complaints Commissioner
1800 232 007
www.hcscc.sa.gov.au
TAS
Office of the
Health Complaints Commissioner
1300 766 725
www.healthcomplaints.tas.gov.au
VIC
Office of the
Health Services Commissioner
1800 136 066
www.health.vic.gov.au/hsc
WA
Office of Health
Review
1800 813 583
www.healthreview.wa.gov.au
67
15

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.

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.
.
.
.
.
.
.
. ( )
.
.
.
.

Bureau of Meteorology
www.bom.gov.au/weather
Royal Life Saving Society
www.royallifesaving.com.au
Surf Life Saving Australia
www.slsa.asn.au
Beach Safety
www.beachsafe.org.au
Rip Current Safety Tips
www.ripcurrents.com.au
Australian Cancer Council
www.cancer.org.au

.
. .
. (
) ThmrmehP lhiCs .
.
68
ACT
Parks, Conservation and Lands
www.tams.act.gov.au
NSW
NSW National Parks and Wildlife

Service
www.environment.nsw.gov.au
NT
Parks and Wildlife Service
www.nt.gov.au/nreta/parks
QLD
Queensland Parks and Forest

Services
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National Parks and Reserves
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TAS
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VIC
Parks Victoria
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WA
Department of Environment and

Conservation
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03 9486 9549
www.nembc.org.au .
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.
.
.

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.

.
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69
National
Problem Gambling Hotline
1800 858 858
Lifeline
13 1114
www.lifeline.org.au
1800 002 210
www.gansw.org.au/Meetings
Gamblers Anonymous
Centrelink
.

.
.
.

.
. .
.
. .
. .
.
.
.
) Royal Society for the Prevention of Cruelty to Animals (RSPCA
.
Royal
Society for the Prevention of Cruelty to
Animals
www.rspca.org.au
70
16
. () .
.
.
. .

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( ) .
.
.
White Pages . .

ACT
ACT Government
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NSW
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NT Government
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Planning
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Department of Planning and

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TAS
Local Government Association of

Tasmania
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VIC
Local Government Victoria
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WA
Department of Local Government
dlg.wa.gov.au

. .
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71

.
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)The Australian Government Regional Information Service (AGRIS

. Regional Entry Point
.
.

1800 026 222
www.regionalaustralia.gov.au
72
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.
.
.

13 1881
13 1450 21
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www.immi.gov.au
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Office of the Migration Agents
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Register of Migration Agents . .
73

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.

.

13 1881
www.immi.gov.au/contacts
www.immi.gov.au/immigration
www.immi.gov.au/e_visa
Electronic
)Travel Authority (ETA
www.eta.immi.gov.au
www.mara.gov.au
)(VEVO
www.immi.gov.au/e_visa/vevo

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Commitment
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lPcagc mc Dmttrmtcem.

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13 1880
www.citizenship.gov.au
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13 2326
www.aec.gov.au
74

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