ACKNOWLEDGEMENT

Firstly, we want to praises to the divine power who has given us to produce blueprint of this business plan. First at all we would like to offer my deepest appreciation to those involved directly or indirectly to the success of the business plan and complete this assignment especially Madam Kartini Binti Abd Kadir because helps us a lot during do this assignment. Second we would like to thank our parents who are willing to help us financially, to us a lot of lectures to provide information and guidance, and finally to our friends helped us in all the hardships. Realize that as our students take on the mandate and responsibilities of the nation. We must persevere in whatever business we do, especially in the context of education do not ever forget that to be an excellent student and competent, discipline is the backbone of life based on self-discipline, we can go through all the obstacles without getting trapped between honour and sacrifice . Finally, we would like to use this opportunity to seek forgiveness of thanks and apology to the lecturer if we had a lot of mistake in this assignment because we are normal human that cannot run from always do the wrong thing ,thank you.

1.0

INTRODUCTION
1.1 Name and History of RISHI Sport Sdn Bhd

RISHI Sport Sdn Bhd is a store whos providing sportswear and accessories. RISHI Sport Sdn Bhd is established on 4.4.1993 by four friends with a capital RM40 000. We got the capital from family and friends. From a single outlet, RISHI Sport Sdn Bhd has learnt to remain competitive in difficult market conditions, while growing pace by pace. It is a major concern for the Government that Bumiputera retailers are a minority in almost all Shopping Malls and well-developed areas as is evident from the fact that RISHI Sport Sdn Bhd has been chosen to be a Nominated Franchiser by the Government, RISHI Sport Sdn Bhd meets all the criteria for a highly successful Bumiputera retailer. Truth is, not many make it, as Bumiputera retailers are perceived to be lacking in retailing skills. RISHI Sport Sdn Bhd is one of the rare breed that should be accorded the highest marks in your selection process. RISHI Sport Sdn Bhds name is the result of a combination of our name there is four people Zulfareez, Izzat, Shazrim and Imran. Our store was operated for 19 years ago and we have had regular customers. 1.2 Types of Products or Services (Product Criteria)

RISHI Sport Sdn Bhd incorporated in 1993 a retail sports company having multibrand concept such as Nike, Adidas, Puma, Lotto, Umbro, Reebok and many more. As a valued dealer, our store has access to the latest product range and information on the newest development in the sportswear industry. Whenever there is a new product launch, these major brands will include Al-Ikhsans branch addresses in all their latest promotional materials. 1.3 Promotion

We promote our outlet by utilizing in the internet such as Facebook, Twitter, blogs and email. Thus people can easily access our website and will update with our new brands. Apart from that we promote our outlet through mass media such as at radio, newspapers and distributing pamphlets from house to house, public places and at the supermarket.

1.4

Location

RISHI Sport Sdn Bhd located close to the wholesale market of Wakaf Che Yeh at PT 759, Blok H, In front of Hotel Ridel, Wakaf Che Yeh 15100, Kota Bharu, Kelantan

RISHI Sport Sdn Bhd

1.5 Organizational Members

IZZAT SUFI MANAGER OF RISHI SPORT SDN BHD STORE

MOHAMAD SHAZRIM PRODUCTION MANAGER OF RISHI SPORT SDN BHD STORE

MUHAMMAD IMRAN MUHAMMAD ZULFAREEZ FINANCIAL MANAGER OF RISHI SPORT SDN BHD STORE MARKETING MANAGER OF RISHI SPORT SDN BHD STORE

MAIN ISSUES

2.0

PLANNING

2.1 Mission Statement To be a sport outlet that is effective and efficiency To meet the needs of our clients in accordance with the times To be a well-known sport outlet

2.2 Vision Statement Integrity be a honest person so that customers will trust with us Concerned be friendly with customer so customers will like our services and will visit our outlet next time

2.3 Goals Pursue profit as possible in business and charity is the profit obtained to a good channel. Sure you peace of mind in your life.

2.4 Objectives To ensure that the services provided to our customers a wide selection of quality as well as the latest brands Provide good cooperation with business partners through business ethics and integrity

2.5 Single Use Plans Programmes Programs that designed to accomplish a particular set of goals Example: Around 8 workers will take responsibility to manage the outlet such as supervisor, cashier, and promoter.

 Projects The efforts individual or groups toward the achievement of a specific goals. Project are short time in nature. Example: our company held a mega sale every end of the year because we want to attract many customer buy our goods and make them satisfy with our quality brand and price so that they will come again to our shop.

Budgeting A plan that specifies how financial resources should be allocated and refers to quantitative planning as it compels managers to decide how best to allocate available money to achieve organizational goals for example the our budget of our company for mega sale every year programs is RM 30,000.

3.0
3.1

ORGANIZING
Organizational Structure Organization chain of command means that separate lines of authority/ power among all position in an organization chart below shows work department and units in relation to each other ( the Marketing Department is in charge of sales and Advertising; the HR Department is in charge of staffing). It also denotes the delegation of authority, which specific who reports to whom. These solid lines are termed the chain of command

IZZAT SUFI MANAGER OF RISHI SPORT SDN BHD STORE

MOHAMAD SHAZRIM PRODUCTION MANAGER OF RISHI SPORT SDN BHD STORE

MUHAMMAD ZULFAREEZ FINANCIAL MANAGER OF RISHI SPORT SDN BHD STORE

MUHAMMAD IMRAN MARKETING MANAGER

OF
RISHI SPORT SDN BHD STORE

Span Of Control

Or usually will recognize as span of management which means a number of subordinates who report directly to a given manager of supervision for example RISHI Sport Sdn Bhd is managed by a manager

Line & staff responsibilities FINANCIAL MANAGER responsibility in the finance making investment decisions and financing long-term and short-term planning and financial forecasting MARKETING MANAGER promote products derived results selling and taking orders from customers responsible for customer satisfaction

PRODUCTION MANAGER responsible for planning and controlling of production activities, processes and solve problems affecting production. manage facilities and equipment maintenance to prevent downtime. to lead a team of production staff , to motivate and train them to achieve company goal & objectives

Types of departmentalization

Departmentalization is a process of grouping jobs in separate units activities or tasks that are proposed. There are six types of departmentalization which are functional structure, product structure, customer structure, geographical structure , matrix structure and the last types is network structure. In our company we used functional structure that used mainly by smaller firms that offer a limited line of products because it makes efficient use of specialize resources. This method elimate overlapping in the execution of organizational activities

IZZAT SUFI MANAGER OF RISHI SPORT SDN BHD STORE

MOHAMAD SHAZRIM PRODUCTION MANAGER OF RISHI SPORT SDN BHD STORE

MUHAMMAD ZULFAREEZ FINANCIAL MANAGER OF RISHI SPORT SDN BHD STORE

MUHAMMAD IMRAN MARKETING MANAGER OF RISHI SPORT SDN BHD STORE

3.2

Locus Of Decision Making (centralization vs decentralization) Centralization is a process of systematically maintain the power and authority in the hands of higher-level managers for example our van company managers make all operational decisions, sending information to individual drivers through dispatchers. Even self-employed owner-operators take direction from dispatchers to determine where to go each day

Decentralization is a process of systematically hand over or assign power and authority throughout to middle and lower manager for example often include redundant executive positions for each region or country, rather than allowing a single executive team to make decisions across all divisions.

3.3

Levels of delegation Delegation is a process of transferring the authority for a specific activity or task to another member of the organization and empowering that individual to accomplish the task effectively. There are five steps levels in delegation first levels is we must decide which goals or tasks to delegate, second is make assignments, next is grant authority , then hold responsible or accountable in ourselves and the last one is monitor for example monitor employees either there do or not their job.

4.0

LEADING
The leadership approach used by manager in making sure that our employees are working towards achieving the goals of our organization. In our company we use the Hersey and Blanchard life- Cycle Theory. The cycle theory describes how leadership style in response to their subordinates involving desire for achievement, experiences, ability and willingness to accept responsibility.

THE LIFE CYCLE THEORY OF LEADERSHIP MODEL High PHASE III

High relationship and low

PHASE II
High task and high relationship

Relationship Behaviour

task

PHASE IV
Low task and low relationship

PHASE I
high task and low relationship

Low

Low

High

Task behaviour

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4.1

PHASE I ( telling /directing) Followers must be instructed on what, how, when and where to do various tasks The manager initiates decision-making

PHASE II (selling / coaching) Leader still provides a great deal of direction but attempts to hear followers feelings about decision, ideas and suggestions Control over decision-making remains with leader

PHASE III (participating / supporting) Employees have more ability and achievement motivation Actively seeking greater responsibility Leaders provide recognition and actively listen and facilitate problem solving Decision making and problem solving shifts from leader to follower

PHASE IV ( delegating) Followers no longer need direction from managers Leaders can reduce the amount of support and encouragement Decision making totally delegated to the follower

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5.0

CONTROLLING
Systematic process through which manager regulate organizational activities to make manager consistent with the expectations established in plans and to help manager achieve all predetermined standards of performance.

5.1

Importance of Control

Making sure that all of organisations planning, organizing, and leading have gone as our organisation had anticipated. Can help manager anticipate, monitor, and respond responds to change circumstance. To coordinate activities and accomplish integration. Help to spot the mistakes and to detect mistakes before they become critical. To ensure delegation and decentralization are operated smoothly.

5.2 I. i.

Process of Control Setting Standards for Performance

Whenever possible, the standards should be set in a manner that allows them to be compared with actual performance. II. Measuring Actual Performance

ii.

Our organisation must decide to what to measure, when to measure, and how frequently to measure. III. Comparing Actual Performance With Standards

iii.

Involves determining if actual performance compared to standards falls with acceptable limits. IV. Responding to Deviations

iv.

If the deviation from performance is unacceptable, then corrective action is warranted. If the deviation is acceptable, no correction action is necessary.

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Set performance standards.

Measure actual performance.

Compare performance with standards.

Take corrective action if the deviations are unacceptable.

Take no corrective action if the deviations are acceptable.

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5.3

Type of Control Type of control that our organisation use is : Feedforward (Preventive) Control Concurrent Control Feedback Control Multiple Focal Point

5.4

Control Focal Points Control system

Feedforward control

Concurrent control

Feedback control

Inputs

Transformation process

Outputs

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6.0

CONCLUSION
After we discuss in conclusion that can we make is, we have learned how to manage our company with correctly by do this assignment. With our extensive experience in the field and our commitment to providing one-stop shopping for our precious customer, we are certain that we will capture the necessary market share to achieve our financial goals. Armed with a competitive spirit and a genuine love for our work, we are eager to serve our company for many years to come.

7.0

RECOMMENDATION

Due to the customer complaint and the lack of guidelines to prevent untrained sales staff from serving customers, the following recommendations are made concerning compensating the customer, staff training, monitoring new staff, and revising the guidelines.

Compensation Given that the customer has justifiably complained, we should give him his money back, and, to maintain goodwill, give him a single-use voucher worth 5% of the price of the original goods to encourage him to continue his relationship with our company.

Staff Training In the light of the customer's complaint that our salesperson recommended the wrong product to him, we should ensure that all sales staff complete their product training before serving customers. This guideline should be in our staff manuals and procedures.

Monitoring New Staff In order to reduce the possibility of new salespeople making incorrect recommendations to customers, they should always be accompanied by an experienced salesperson for the first month of their service. This guideline should also be in our staff manuals and procedures.

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REFERENCES
Blog Internet Fundamental of Managements lecturer (Madam Kartini Binti Abd Kadir) Google Facebook Principle of Management book Slide show Management
http://siva-my.jobstreet.com/_profile/previewProfile.asp?advertiser_id=32050 http://www.google.com.my/search?hl=en&q=al+ikhsan+store+location&bav=on.2,o r.r_gc.r_pw.r_qf.&biw=1366&bih=705&pdl=300&um=1&ie=UTF8&tbm=isch&source=og&sa=N&tab=wi&ei=9KxKUPf-CYqurAeRuoHIBw

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APPENDIXES

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