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An Academy of K n o w l e d g e M a n a g e m e n t a n d C o n te n t
S o c i a l M e d i a a n d C o l l a b o ra t i o n C h a n g e M a n a g e m e n t a n d C u l t u re L e a rn in g a n d Pe r fo rm a n c e C o n te n t a n d I n fo rm a t i o n M a n a g e m e n t C o m m u n i c a t i o n a n d L e a d e rs h i p K n o w l e d g e M a n a g e m e n t S t ra te g y
Ta k e p a r t i n c o n v e r s a t i o n s a b o u t l e s s o n s l e a r n e d a n d b e s t p ra c t i c e s a p p l i e d w i t h i n :
U n i v e rs i t y o f O x fo rd U n i te d N a t i o n s D e v e l o pm e n t P ro g ra m m e U S A rmy Wo o d G ro u p P S N U . S . N u c l e a r R e g u l a to r y C o m m i s s i o n Th e I n s t i t u te o f K n o w l e d g e a n d I n n o v a t i o n ( I K I - S E A ) S t ra te g i c K n o w l e d g e S o l u t i o n s Wo rk in g K n o w l e d g e c s p G l e n tw o r t h Genea Hu n te r Wa te r D e p a r t m e n t o f P ri m a r y I n d u s t r y ( V I C ) Ezypay C a n c e r C o u n c i l A u s t ra l i a N S W Tre a s u r y
K M A u s t ra l ia 2 01 3 f o c u s e s o n t h e i m p o r t a n c e o f k n o w l e d g e a s a s t ra te g i c a s s e t , f e a t u ri n g s u c c e s s f u l c a s e s t u d i e s f ro m p ro f e s s i o n a l s w h o h ave m a d e a re a l d i ffe re n c e w i t h knowledg e manag ement in their organisation.
E rn s t & Yo u n g
C u r re n t C o n g re s s Pa r t n e r s
Tw o - d a y c o n g re s s a n d w o rk s h o p s 2 3 - 2 5 J u l y 2 01 3 C r y s t a l Pa l a c e , Lu n a Pa rk , Sy d n e y
www.kmaustralia.com
KM
A U S T R A L I A
2 0 1 3
Congress
#kmaus
This years Congress focuses on the importance of knowledge as a strategic asset, featuring successful case studies from professionals who have made a real difference with knowledge management in their organisation. Knowledge management only works when its a practical, every day, living process right across your organisation. Knowledge management theory that doesnt apply to your organisation is useless, and knowledge kept in a silo is wasted.
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3.15 3.45
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KM
A U S T R A L I A
2 0 1 3
Congress
#kmaus
9.15
10.00
10.45
11.15
12.00
2.45
Panellists: William Kaplan, Founder and Principal Consultant, Working Knowledge csp Nate Allen, Chief, Business Transformation Division, US Army Vincent Ribiere, Managing Director and Co-Founder, Institute for Knowledge and Innovation Southeast Asia Thailand Office, Bangkok University Facilitator: Cory Banks, Knowledge & Information Strategist, Glentworth
3.30 4.00 4.45 5.00 Exhibition break and networking Rethinking Knowledge Management Case study: What we have learned from knowledge assessments from 20 military and 5 corporate and aid organizations How KM programs can enhance shared understanding, organizational learning, and individual and team decision-making Audience participation: Practical solutions for delegates to apply immediately within their organisation Mike Prevou, President, Strategic Knowledge Solutions Concluding discussion: What have we learned? What will we take home? What will we do next? Chairpersons closing remarks and end of congress
Vincent Ribiere, Institute for Knowledge and Innovation Southeast Asia Thailand Office, Bangkok University
Workshop B
Blueprint for creating a sustainable knowledge management framework
Registration: Workshop starts: Workshop ends: Facilitated by: 8:30am 9:00am 12:00pm
About the workshop: Planning, developing, and implementing a Knowledge Management framework follows a proven and logical methodology. Using the Working Knowledge Concept I Strategy I Practice (CSP) Model, this workshop will address the components of this model and how you might approach its use in your organization.
Workshop C
Identifying and capturing expertise: How to elicit the knowledge of your experts
Registration: Workshop starts: Workshop ends: Facilitated by: 8:30am 9:00am 12:00pm
About the workshop: The lifeblood of any organization is its experts and their expertise. Locating, capturing, and sharing this expertise is not always easy but critical to an organizations success. In this workshop you will learn: How to define and identify expertise/critical knowledge Methodologies used by the U.S. Nuclear Regulatory Commission, a large international oil company, and the US Army to identify, capture, and transfer core knowledge from experts to others in the organization Methods and tactics for transferring and using knowledge to think like an expert Ways to capture and effectively transfer expertise to different skill levels Audience participation: attendees will learn and practice techniques for capturing and codifying organizational knowledge
Patricia Eng,
Senior Advisor for Knowledge Management, U.S. Nuclear Regulatory Commission Mike Prevou, President,
KM Conversations
At this years congress, we added to the opportunities to collaborate and learn! So that youre able to get more value out of attending, during the breaks, youre welcome to join in on the informal KM Conversations focused on six different aspects of KM, facilitated by experts and prominent leaders in the KM space.
David Galipeau, Co-lead, Knowledge, Innovation and Capacity Group, Asia-Pacific, United Nations Development Programme
Workshop E
Making it real: Knowledge Centred Support (KCS) introduction and overview
Registration: Workshop starts: Workshop ends: Facilitated by: 12:30pm 1:00pm 4:00pm
About the workshop: Paul Jay and Aprill Allen bring their wealth of knowledge and experience in knowledge management, project management and operational service support to deliver a workshop that covers the below objectives:. The workshop below covers the below objectives: Introduce you to the KCS Concepts and methodology, Demonstrate measureable results Implementation Strategies Answer common Questions & Objections
Paul Jay, Knowledge Management Specialist, Director, Best Practice Establishment Pty Ltd; Aprill Allen, Knowledge Bird, Dev Logic
Knowledge Centred Support is a knowledge management methodology that was formulated in 1992 by the Consortium for Service Innovation. KCS challenges traditional knowledge management approaches, but addresses many of the struggles that knowledge support professionals face on a daily basis, and delivers measurable results.
Workshop F
About the workshop: What if you could find a quick and easy tool to help you: Identity skills and knowledge gaps among a group of people? Forge links between participants and enable effective networking? Identify subject matter experts as well as areas for expertise? Create a burst of energy during an event? Design your knowledge management strategy? Support the building of a community of practice? Design the communitys activities, learning plan, FAQs and e-forum topics?
Message in a Bottle: Experience it, learn about it, and use it for mapping your knowledge and
Registration: Workshop starts: Workshop ends: Facilitated by: 12:30pm 1:00pm 4:00pm
Pre-requisite for the workshop: Bring a stack of business cards with your contact details
In this hands-on workshop you will be able to experience the Message in a Bottle tool designed by Danone and adopted/ adapted later by Alexandra Lederer in multiple situations at Amadeus. You will also receive valuable tips and tools to be able to run one of these activities yourselves in the future. We will leverage our innovative minds to brainstorm about ways to further improve this knowledge mapping tool.
What is a conversational event? This congress will follow an interactive conversational format. Each speaker will present a case study for 25 minutes and conclude their presentation with a question to the audience. The remaining 15-20 minutes of each session will be given to the audience to discuss the speakers talk and the question at their tables before going into a traditional Q&A. This conversational format is intended to create an informal, relaxed atmosphere in which you, the conference participants, can get to know each other, learn from each other and build relationships.
Remember to tweet - over the past three years KM Australia has become one of the most tweeted KM events in the Asia-Pacific
#kmaus
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Half Day Post-Congress Workshops $695 + GST = $764.50 $695 + GST = $764.50 $695 + GST = $764.50 $695 + GST = $764.50 $695 + GST = $764.50 $695 + GST = $764.50 Workshop Workshop Workshop Workshop Workshop
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Booking conditions
1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the event will not incur a cancellation fee. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged. For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. All cancellations must be received in writing. Ark Group Australia will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. All bookings, whether Australian or overseas will be charged Australian GST at the prevailing rate at the time of booking. Delegates are responsible for their own travel, accommodation and visa requirements. 5. 6. 7. 8. 9.
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To sponsor and exhibit at KM Australia, contact the Sponsorship Manager Phone 1300 550 662 or email aga@arkgroupasia.com
EVENT VENUE DETAILS conference/exhibition venue Workshop venue Harbour ViewHotel North Sydney Crystal Palace, Luna Park 17 Blue Street,North Sydney NSW 1 Olympic Drive 2060 Australia Milsons Point NSW 2061 T: +61 2 9955 0499 Ph: 02 9033 7540 Toll Free: 1300 785 453 www.crystalpalacesydney.com Preferential accommodation rates are available at the Vibe Hotel. Please book directly with hotel quoting Ark Group.
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