SECTION 014000 QUALITY REQUIREMENTS PART 1 GENERAL 1.1 A.

SUMMARY This Section includes administrative and procedural requirements necessary to comply with the quality assurance and quality control requirements as specified, but not limited to the following; 1. 2. 3. 4. 5. 6. 7. 1.2 A. Definitions Delegated Design Submittals Quality Assurance Quality Control Contractors Quality Control Plan Repair and Protection

DEFINITIONS Quality-Assurance: Activities, actions, and procedures performed before and during execution of the Works to guard against defects and deficiencies and ensure that proposed construction complies with requirements. Quality-Control: Tests, inspections, procedures, and related actions during and after execution of the Works to evaluate that completed construction complies with requirements. Quality Control does not include contract enforcement activities performed by the PM/CM and/or the Consultant. Mockups: Full-size, physical example assemblies to illustrate finishes and materials. Mockups are used to verify selections made under Sample submittals, to demonstrate aesthetic effects and, where indicated, qualities of materials and execution, and to review construction, coordination, testing, or operation; they are not Samples. Mockups establish the standard by which the Work will be judged. Testing Agency: A third party entity engaged to perform specific tests, inspections, or both. Testing laboratory shall mean the same as testing agency. AESTHETIC SUPERVISION OF CONSTRUCTION A. In order to establish and maintain a high level of finish and maintain the aesthetic impact of the Consultant's design, this clause includes requirements for supervision of the aesthetic quality of the Contractor's construction by the Consultant. The primary methods for monitoring the aesthetic quality shall be through a program of samples, mockups, prototypes, benchmark installations, sample installations, paint brush-outs, and the like. The Contractor shall review the specifications and prepare an overall schedule of the various items, using a template acceptable to the PM/CM and Consultant, which shall serve as a working document to allow careful supervision by the Consultant of the aesthetic effects of materials, installations, fabrications, and layouts. DELEGATED DESIGN A. Although the Drawings indicate considerable detail and dimensions, no warranty or representation is given by the Consultant as to the accuracy of such dimensions or the adequacy or buildability of such details. Should the Contractor adopt the details indicated, it shall be deemed that it has checked their buildability and performance in accordance with the Specification, applicable regulations and codes of practice, and manufacturers' recommendations for specified products.
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B.

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D. 1.3

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B.

Performance and Design Criteria: Where professional design services or certifications by a design professional are specifically required of the Contractor by the Contract Documents, provide products and systems complying with specific performance and design criteria indicated. 1. If criteria indicated are not sufficient to perform services or certification required, submit a written request for additional information to Consultant in the form of a Request for Information. Final design by the Contractor shall be submitted and approved by the Designer of Record.

2. 1.5 A.

SUBMITTALS Quality Assurance / Control Plan: The Contractor shall prepare and submit a Project Specific Quality Assurance / Control (QA/QC) Plan to the PM/CM as soon as practicable and in no event later than twenty one days after issuance to the Letter of Acceptance. The Quality Assurance / Control Plan shall include the procedures, instructions, and records to be used by the Contractor to achieve the Projects quality requirements. This document will include as a minimum; 1. 2. 3. 4. 5. 6. 7. 8. B. The Contractors QA/QC organization chart indicating names and positions of QA/QC personnel. Qualification requirements of QA/QC personnel. Authority and area of responsibilities of QA/QC personnel. Procedures used for accomplishing QA/QC such as inspections and testing of the Contractors work, including the work of subcontractors and Nominated Subcontractors. Detailed listing and designation of all tests to be performed to comply with specification requirements. Method of documenting QA/QC operations, inspections and testing. Copies of Contractors in-house Non-Conformance Reports (NCR), Deficiency recording, follow-up and NCR clearance forms. The QA/QC flowchart and specific checklists for different scope of works / different trades.

If the Contractor or his sub-contractors be certified to the BS EN ISO9000 family of standards, work shall be monitored according to the requirements of those standards. If the Contractor's quality system is not independently certified or otherwise acceptable to the Consultant, the Contractor shall appoint and pay for an in dependent testing agency to prepare a quality plan and perform audits. The plan shall detail tests and inspections necessary to ensure the required quality of work, and include tests required by the Drawings and Specification. Quality Control Reports: The Contractor shall submit a daily QC report by the end of each working day. The report shall contain a record of inspections and tests for all work accomplished subsequent to the previous report and shall include the following information: 1. 2. 3. Phase(s) of construction underway during the time frame of the report (i.e. earthwork, concrete work, structural steel erection, etc.). Type of inspection, i.e. preparatory, initial, follow-up, phase of construction and location of inspections and/or tests that were made. Results of inspection, including nature of deficiencies observed and corrective actions taken or to be taken. Include copies of any Non Conformance Reports issued during inspection. Report of tests performed, including those specified, with the results of the tests, including failures and remedial action to be taken. Test results, including all computations shall be attached to the report form. Where test results cannot be completed by the time the report is submitted, a notation shall be made that the test was performed and the approximate date test results will be available. Delayed test results shall be submitted with the report form on the date received. Results of inspection of materials and equipment upon arrival at the Project site and prior to incorporation into the work for compliance with submittal approvals, damage
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and proper storage. Instructions received from the PM/CM or Consultants representative. In all cases, the report must be verified and signed by the Contractors QC Manager. The verification is to contain the statement that all supplies and materials incorporated in the work are in compliance with the terms of the Contract and specifications except as noted.

D.

Qualification Data: To demonstrate the capabilities and experience of testing agencies. Include proof of qualifications in the form of a recent report on the inspection of the testing agency by a recognized authority. Delegated-Design Submittal: In addition to Shop Drawings, Product Data, and other required submittals, submit a statement, signed and stamped by the responsible design professional, for each product and system specifically assigned to Contractor to be designed or certified by a design professional, indicating that the products and systems are in compliance with performance and design criteria indicated. Include list of codes, loads, and other factors used in performing these services. Schedule of Tests and Inspections: The Contractors QC personnel shall prepare a schedule of tests and inspections in tabular form and include the following: 1. 2. 3. 4. 5. 6. 7. 8. 9. Specification Section number and title. Description of test and inspection. Identification of applicable standards. Identification of test and inspection methods. Number of tests and inspections required. Time schedule or time span for tests and inspections. Entity responsible for performing tests and inspections. Requirements for obtaining samples. Unique characteristics of each quality-control service.

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G.

Reports: Prepare and submit certified written reports that include the following: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Date of issue. Project title and number. Name, address, and telephone number of testing agency. Dates and locations of samples and tests or inspections. Names of individuals making tests and inspections. Description of the Work and test and inspection method. Identification of product and Specification Section. Complete test or inspection data. Test and inspection results and an interpretation of test results. Ambient conditions at time of sample taking and testing and inspecting. Comments or professional opinion on whether tested or inspected Work complies with the Contract Document requirements. 12. Name and signature of laboratory inspector. 13. Recommendations on retesting and re-inspecting.

H.

Permits, Licenses, and Certificates: For PM/CMs records, submit copies of permits, licenses, certifications, inspection reports, releases, jurisdictional settlements, notices, receipts for fee payments, judgments, correspondence, records, and similar documents, established for compliance with standards and regulations bearing on performance of the Works. Equipment and operators certifications and licenses as required by Vietnamese laws (Decree 209/2009 ND-CP). QUALITY ASSURANCE

I. 1.6 A.

Fabricator Qualifications: A firm experienced in producing products similar to those indicated for this Project and with a record of successful in-service performance, as well as sufficient
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production capacity to produce required units. B. Factory-Authorized Service Representative Qualifications: An authorized representative of manufacturer who is trained and approved by manufacturer to inspect installation of manufacturer's products that are similar in material, design, and extent to those indicated for this Project. Installer Qualifications: A firm or individual experienced in installing, erecting, or assembling work similar in material, design, and extent to that indicated for this Project, whose work has resulted in construction with a record of successful in-service performance. Manufacturer Qualifications: A firm experienced in manufacturing products or systems similar to those indicated for this Project and with a record of successful in-service performance. Professional Engineer Qualifications: A professional engineer who is legally licensed and qualified to practice in Vietnam and who is experienced in providing engineering services of the kind indicated. Engineering services are defined as those performed for installations of the system, assembly, or product that are similar to those indicated for this Project in material, design, and extent. Specialists: Certain sections of the Specifications may require that specific construction activities shall be performed by entities who are recognized experts in those operations. Specialists shall satisfy qualification requirements indicated and shall be engaged for the activities indicated. 1. G. Requirement for specialists shall not supersede building codes and similar regulations governing the Work.

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F.

Testing Agency Qualifications: An agency with the experience and capability to conduct testing and inspecting indicated, as documented by TCXDVN 297-2003, and capable of conducting tests and inspections to the standards and codes specified in the contract documents. Preconstruction Testing: Testing agency shall perform preconstruction testing for compliance with specified requirements for performance and test methods. 1. Contractor responsibilities include the following: a. Provide test specimens and assemblies representative of proposed materials and construction. Provide sizes and configurations of assemblies to adequately demonstrate capability of product to comply with performance requirements. b. Submit specimens in a timely manner with sufficient time for testing and analyzing results to prevent delaying the Work. c. Fabricate and install test assemblies using installers who will perform the same tasks for Project. d. When testing is complete, remove assemblies; do not reuse materials on Project. Testing Agency Responsibilities: Submit a certified written report of each test, inspection, and similar quality-assurance service to Consultant with copy to Contractor. Interpret tests and inspections and state in each report whether tested and inspected work complies with or deviates from the Contract Documents.

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I.

Mockups: Before installing portions of the Works requiring mockups, build mockups for each form of construction and finish required to comply with the following requirements, using materials indicated for the completed Work: 1. 2. 3. 4. Build mockups in location and of size indicated or, if not indicated, as directed by Consultant. Notify Consultant and PM/CM seven days in advance of dates and times when mockups will be constructed. Demonstrate the proposed range of aesthetic effects and workmanship. Obtain Consultant's and PM/CMs approval of mockups before starting work,
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fabrication, or construction. Maintain mockups during the period of construction in an undisturbed condition as a standard for judging the completed Work. Demolish and remove mockups, unless otherwise directed by the Consultant or PM/CM.

QUALITY CONTROL The Contractor shall establish a Quality Control (QC) program staffed with skilled, competent and qualified QC personnel to perform sufficient inspections and tests of all items of the Works, including that of his sub-contractors and Nominated Subcontractors, to insure that the construction, fit, finish, functional performance, and identification meet the quality requirements of the specifications. This QC program shall be established for all construction work performed pursuant to the Contract except where the technical provisions of the specifications state otherwise. The Contractors QC program controls shall include as a minimum at least three phases of inspection for all definable phases of construction as follows: 1. Preparatory Inspection: To be performed prior to beginning any work on any definable portion of the Works. The PM/CM and the Consultant shall be noticed at least forty eight (48) hours in advance of the preparatory inspection and such inspections shall be made a matter of record in the QC documentation. The preparatory inspection shall include the following; a. Review of Contract requirements. b. A check to assure that all materials and/or equipment have been tested, submitted, and approved. c. A check to assure that provisions have been made to provide required control testing. d. A plan for construction of Mock-ups when appropriate. e. An examination of the work area to ascertain that all preliminary works, including that of other contractors has been completed. f. Physical examination of materials and equipment to assure that they conform to approved shop drawings and submittal data and that all materials and/or equipment are on hand. Initial Inspection: This inspection shall be performed as soon as a representative portion of the particular area of construction has been accomplished and shall establish the acceptable standard of workmanship for the balance of the work. The PM/CM and the Consultant representatives shall be notified at least forty eight hours in advance of the initial inspection and such inspection shall be made a matter of record in the QC documentation. The initial inspection shall include the following; a. Review of control testing for compliance with Contract and specification requirements. b. Review of any Mock-ups prepared. c. Inspection to uncover any defective or damaged materials, omissions, and dimensional requirements. Follow-up Inspection: These inspections shall be performed daily, on a continuing basis to assure continuing compliance with contract and specification requirements, including control testing, until completion of the particular area of construction. Follow-up inspections shall be made a matter of record in the QC documentation. (NOT USED)

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3.

PART 2 PRODUCTS PART 3 EXECUTION 3.1 A.

CONTRACTORS QUALITY CONTROL PLAN The Contractor shall, within ten (10) days of issuance of the Letter of Acceptance, submit to the PM/CM for approval, the names and qualifications of his QC Manager and supporting QC personnel assigned full-time to the QC program. The approved QC personnel shall prepare the Contractors Quality Control Plan and submit to the PM/CM and Consultant for
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acceptance. B. The Contractor shall meet with the PM/CM prior preparing and submitting his Quality Control Plan for acceptance. The meeting will serve to develop a mutual understanding relative to details of the QC program and will review the forms to be used for recording the QC operations, inspection and administration of the system and the interrelationship of inspection, communication and proceeding of requests for inspection, etc. The Contractor shall not proceed with his works until the PM/CM and/or the Consultant have accepted the Quality Control Plan. However, at the discretion of the PM/CM the Contractor may be allowed to proceed on a specific phase of construction for which the plan has been submitted and accepted. If at any time during the life of the Contract, the PM/CM determines that the Contractors QC personnel are not capable of performing all the required QC tasks, then the PM/CM may direct the Contractor to revise and/or supplement his QC program or personnel at no additional cost to the Employer. If the PM/CM and/or Consultant have any reason to suspect that any materials, plant or workmanship used in any part or parts of the Works may not be in accordance with the requirements of the Contract, the PM/CM may require the Contractor to carry out any type of testing which, in his opinion, is necessary to verify the quality of such suspect material, plant or workmanship. The cost of any testing, so required, shall be borne by the Contractor regardless of whether or not such testing shows the materials, plant or workmanship are in accordance with the requirements of the Contract and to the satisfaction of the PM/CM and the Consultant. The Contractor shall not be entitled to claim any extension of time or cost as a result of having to carry out these tests. The Contractor shall correct non-compliant work as soon as practicable. The PM/CM reserves the right to temporarily withhold money from the Contractor for any work item(s) not corrected within a reasonable amount of time. NON CONFORMANCE REPORTS A. If the PM/CM and/or the Consultant discover any defect on site or any fabrication & construction activity which does not comply with the contractual requirements and/or approved submissions, the PM/CM will issue a Non Conformance Report (NCR) to the Contractor. The NCR will include Location, Reference Document, Description of NonConforming item or work, Place for the Contractors proposed fix for the works, and an Action Due Date. Information about procedures and closing out of the NCR is provided in Section 017199 Chart 10 Non Conformance Process Flow Chart. The Contractor must respond to the NCR in writing within three (3) days from receipt and correct the work as per the agreed timeframe with the PM/CM. In the event that the Contractor does not correct the work or address the issue within thirty (30) days, the Employer reserves the right to withhold payment for a portion of the work until the NCR is properly corrected. The PM/CM will estimate the value of the payment to be withheld. REPAIR AND PROTECTION A. Upon completion of testing, inspecting, and sample taking, the Contractor shall repair any damaged construction and restore substrates and finishes. 1. Provide materials and comply with installation requirements specified in other Sections of these Specifications. Restore patched areas and extend restoration into adjoining areas in a manner that eliminates evidence of patching.

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Protect construction exposed by or for quality control activities. Repair and protection are the Contractor's responsibility, regardless of the assignment of
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responsibility for quality control. END OF SECTION

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