Omnex Co., Ltd. 140 Pacific Place Building 17th Floor, Unit No. 1709 Sukhumvit Rd.

Bangkok 10110, Thailand Fax: +662-254-7797 www.omnex.com

To Register: +662-254-7794 to 6

Team Oriented Problem Solving (8D)

Seminar Content
A Two day seminar covering all phases of the team approach to identifying and solving problems.

Seminar Outline
Overview
What is Problem Solving? Team Based Problem Solving The Problem Solving Process Team Problem Solving Objectives Inhibitors to Effective Problem Solving Problem Solving Tools Managing the Company-wide Problem Solving Process Problem Solving Process and ISO 9000/QS-9000

Who Should Attend

This seminar is designed for individuals who are responsible for identifying, solving, and eliminating problems that hinder quality and productivity improvement.

Seminar Materials
Each participant will receive a seminar manual.

D O : Prepare for the Problem Solving Process

What do we need to know? Who will be involved? What information or data are available? Do we have to write this down? What about the customer? The Problem Solving Process Objectives Problem Solving Checklist Identify These Symptoms

Seminar Goals
This seminar provides an introduction to the techniques and tools needed to implement effective team problem solving procedures. The specific focus is on the Eight Disciplines (8-D) approach used by Ford Motor Company. Participants are organized into teams and all concepts and techniques are illustrated by means of team oriented exercises.

D 1 : Form Team
Form the Appropriate Cross-functional Team Define Team Roles Establish Ground Rules and Discipline Initiate a Problem Solving Report Problem Solving Checklist

D 2 : Describe the Problem

Problem Statement Guidelines The Problem Solving Worksheet (Is / Is not Analysis) Update Problem Solving Report Problem Solving Checklist

Building Success Worldwide The Omnex Methodology

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Seminar Outline (Cont)

Problem Description Exercise-Resin Hand Gum

Omnex Co., Ltd. 140 Pacific Place Building 17th Floor, Unit No. 1709 Sukhumvit Rd. Bangkok 10110, Thailand Fax: +662-254-7797 www.omnex.com

To Register: +662-254-7794 to 6

Process Management Documents

Process Flow Documents Failure Mode and Effects Analysis Control Plans

D 3 : Contain Symptoms-Implement and Verify Interim Actions

Protect the Customer Drawbacks Scope Verification Update Problem Solving Report Implementation Checklist Identify Differences and Changes Generate Potential Root Causes Identifying Potential Root Causes Verifying Root Causes Update Problem Solving Report Problem Solving Checklist Identify Potential Corrective Actions Conduct Decision Analysis Verify Corrective Actions Update Problem Solving Report ASG (OEM) Business Unit-Generic Plant Customer Returned Parts Per Million Roadmap Problem Solving Checklist

Checklist and Worksheets

Examples Applications and Benefits

Pareto Diagrams and Trend Charts

Pareto Diagrams Trend Charts Trend Chart and Pareto Diagrams

D 4 : Find and Verify Root Causes

Cause and Effect Diagrams

Applications Benefits Cause and Effect Diagram The Generic Cause and Effect Diagram Other Cause and Effect Diagrams

Dot Plots and Histograms

Dot Plots and Histograms Normal Distributions Process Capability

D 5 : Select Permanent Corrective Actions

Control Charts
Applications and Benefits Types of Control Charts Out of Control Signals

Scatter Plots and Variation Analysis

Scatter Plots Correlation Examples Simple Linear Regression Model Experimental Variation

D 6 : Implement Permanent Corrective Actions

Organizing the Implementation Quality Roadmap (Action Matrix) Quality Roadmap-Key Elements Quality Roadmap-Suggested Tools A Completed Task Tree and Gantt Chart Maintaining Momentum Update Problem Solving Report Problem Solving Checklist

Creative Thinking
The Ideation-Evaluation Process Brainstorming : The Team Approach to Ideation Blocks to Creative Thinking

Decision Making
Decision Making Guidelines The Decision Making Worksheet Decision Making and the Problem Solving Process D 0 : Preparing for Problem Solving Process D 1 : Form Team D 2 : Describe the Problem D 3 : Contain Symptoms Implement and Verify Interim Action D 4 : Find and Verify Root Cause

D 7 : Prevent System Problems

Review Quality System Look for New Opportunities Quality System 4.2 Problem Solving Checklist Recognize the collective efforts of the Team Update Problem Solving Report General Assessment Questions QOS and Problem Solving for Continual Improvement Process Review

D 8 : Closure and Team Congratulation

Links to Other Tools & Methodologies

D 5 : Select Permanent Corrective Action D 6 : Corrective Action D 7 : Prevent System Problems General Assessment Questions

Building Success Worldwide The Omnex Methodology

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