INTRODUCING ORACLES LIFETIME SUPPORT POLICY

ORACLE DATASHEET

Maximize your support investment, unlock the full value of your Oracle products, and control your upgrade strategy ... with the industrys leading support policy.

Oracle leads the industry with the most comprehensive and flexible support policy, our new Lifetime Support Policy. Simple and predictable, our support policy covers your entire technology stack, from database to middleware to applications an industry first, only from Oracle. With Oracle Support, you know up front and with certainty how long your Oracle products are supported. The new Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support components: Premier Support, Extended Support, and Sustaining Support. It delivers maximum value by providing you with rights to future major product releases so you can take full advantage of technology and product enhancements. Your technology and your business keep moving forward together. Oracles Lifetime Support Policy also puts you in control of your upgrade strategy. Our flexible support policy options make it easier for you to plan and budget for Oracles exclusive product upgrades. Youll enjoy continued peace of mind knowing that no matter what product release youre running, well always be there to support your business. When its time to upgrade, youll have rights to future releases at no additional cost, so you can benefit from Oracles technology leadership and keep pace with the world of business. The Premier Support option, for the first time, provides a standard five-year support policy for Technology (Oracle Database and Oracle Fusion Middleware) and Applications products (Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne, and JD Edwards World). You can extend support for an additional three years with our Extended Support option for specific releases, or receive technical support with our Sustaining Support option. Oracles Lifetime Support Policy is another concrete example of how we deliver a Superior Ownership Experience.

Oracle Lifetime Support Policy: From Five Years to Forever Premier Support: Setting the industry standard
Our continued commitment to PeopleSoft and JD Edwards customers. Oracles Lifetime Support policy further extends Oracles support for PeopleSoft and JD Edwards applications. In fact, your support is more generous under the Oracle Lifetime Support Policy than it was previously. For currently supported PeopleSoft and JD Edwards releases, we are offering Premier Support for five years from their general availability date. This is an extension of an additional year over what we previously announced. For JD Edwards EnterpriseOne Xe and 8.0 customers, we are offering Premier Support through 2013. For PeopleSoft Enterprise 8.8, we are offering Extended Support through 2011. Oracle will also be offering a direct upgrade path from PeopleSoft Enterprise 8.8 to Project Fusion. For JD Edwards World customers, we will be offering a direct upgrade path from both JD Edwards World releases A7.3 and A8.1 to Project Fusion.

As an Oracle customer, you benefit from all of the advantages of Premier Support, our award-winning, next-generation support program. A harmonization of best practices from PeopleSoft and Oracle, Premier Support is our commitment to continuous support innovation. Our Lifetime Support Policy is one of the key features of Premier Support. Premier Support provides you with maintenance and support for your Oracle database, middleware, and applications for five years from their general availability date. Premier Support provides: Major product and technology releases Technical support Updates, fixes, and security alerts Tax, legal, and regulatory updates Upgrade scripts Certification with new third-party products/versions
Extended Support

Stay competitive and upgrade when you need to. Your technology future is supported with Oracles Extended Support. Our Extended Support provides an additional three years of support for specific Oracle releases for an additional fee. Extended Support provides: Major product and technology releases Technical Support Updates, fixes, and security alerts Tax, legal, and regulatory updates Upgrade scripts Extended Support does not include certification with new third-party products/versions.
Sustaining Support

Our Sustaining Support puts you in control of your upgrade strategy. For as long as you license your Oracle products, you will receive technical support, including access to our online support tools, knowledgebases and technical support experts. Sustaining Support provides: Major product and technology releases Technical Support Access to MetaLink/Customer Connection Pre-existing fixes for your solutions Sustaining Support does not include: New updates, fixes, and security alerts New tax, legal, and regulatory updates Certification with new third-party products/versions Certification with other Oracle products Customers may also obtain customer specific fixes at an additional fee.

Lifetime Support Policy: Coverage for Applications

Existing PeopleSoft Enterprise Releases
Updates, Fixes Security Alerts & Upgrade Scripts Aug 2008 Mar 2007 Aug 2007 Jun 2007 Aug 2008 Dec 2006 Dec 2006 Mar 2007 Mar 2007 Mar 2007 Mar 2007 Mar 2007 Jul 2007 Dec 2007 Dec 2007 Dec 2007 Dec 2008 Dec 2008 Mar 2008 Sep 2008 Jun 2009 Dec 2009 Mar 2010 Aug 2010 Aug 2010 Aug 2010 Sep 2010 Feb 2011 Apr 2011 Aug 2011 Aug 2011 Sep 2011 Sep 2011 Oct 2011 Tax, Legal & Regulatory Aug 2008 Mar 2007 Aug 2007 Jun 2007 Aug 2008 Dec 2007 N/A* Mar 2008 Mar 2008 Mar 2008 Mar 2008 Mar 2008 Jul 2008 Dec 2008 N/A* Dec 2008 Dec 2009 Dec 2009 Mar 2009 Sep 2009 Jun 2010 Dec 2010 Mar 2011 Aug 2011 Aug 2011 N/A* Sep 2011 Feb 2012 Apr 2012 N/A* Aug 2012 Sep 2012 Sep 2012 Oct 2012 Extended Support Ends Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Dec 2010 Dec 2010 Dec 2010 Dec 2011 Dec 2011 Mar 2011 Sep 2011 Jun 2012 Dec 2012 Mar 2013 Aug 2013 Aug 2013 Aug 2013 Sep 2013 Feb 2014 Apr 2014 Aug 2014 Aug 2014 Sep 2014 Sep 2014 Oct 2014 Sustaining Support Ends Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefnite Indefinite Indefinite Indefinite

Release SA 7.6 ANZ HRMS 8.0 SP1 FMS 8.0 Argen FMS 8.0 Brazil SA/CR 8.0 CRM 8.1 EPM 8.3 HRMS 8.3 FMS 8.4 SCM 8.4 CRM 8.4 Portal Solutions 8.4 ESA 8.4 CRM 8.8 EPM 8.8 HRMS 8.8 SCM 8.8 FMS/ESA 8.8 Portal Solutions 8.8 ELS 8.81 CRM 8.9 HRMS/CS 8.9 Portal Solutions 8.9 FMS/ESA 8.9 SCM 8.9 EPM 8.9 HRMS/CS 8.9 ANZ FMS 8.9 Argen ELS 9.0 EPM 9.0 CRM 9.0 FMS/ESA 9.0 SCM 9.0 Portal Solutions 9.0

GA Date Aug 1999 Dec 2000 Aug 2001 Dec 2001 Aug 2001 Dec 2001 Dec 2001 Nov 2001 Mar 2002 Mar 2002 Mar 2002 Mar 2002 Jul 2002 Dec 2002 Dec 2002 Dec 2002 Dec 2003 Dec 2003 Mar 2003 Sep 2003 Jun 2004 Dec 2004 Mar 2005 Aug 2005 Aug 2005 Aug 2005 Sep 2005 Feb 2006 Apr 2006 Aug 2006 Aug 2006 Sep 2006 Sep 2006 Oct 2006

SA 7.6 ANZ, HRMS 8.0 SP1, FMS 8.0 Brazil, FMS 8.0 Argentina, SA/CR 8.0, and HRMS 8.3 reflect extensions to their Premier Support periods. Enterprise releases 8.8, 8.9, and 9.0 will each have a direct path to the Fusion applications. Oracles PeopleTools program, which was purchased in conjunction with an application program release, will be supported for as long as such application program release is supported. For PeopleTools, as in the past, you will need to continue to apply minor upgrades to say current and under PremierSupport. * Tax, legal and regulatory updates not applicable for EPM releases.

Existing Oracle E-Business Suite Releases

Release 11.0.3 11i 1 11i 2 11i 3 11i 4 11i 5 11i 6 11i 7 11i 8 11i 9 11i 10 GA Date May 1999 May 2000 Oct 2000 Jan 2001 Jun 2001 Sep 2001 Jan 2002 May 2002 Nov 2002 Jun 2003 Nov 2004 Premier Support Ends Feb 2007 Jul 2006 Jul 2006 Jul 2006 Jul 2006 Jul 2006 Jul 2006 May 2007 Nov 2007 Jun 2008 Nov 2009 Extended Support Ends Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Not Offered Nov 2012 Sustaining Support Ends Jan 2009 Jul 2007 Jul 2007 Jul 2007 Jul 2007 Jul 2007 Jul 2007 Indefinite Indefinite Indefinite Indefinite

Support retirement dates have already been announced for releases 11.0.3 and 11i 1 through 11i 6. Oracle E-Business release11i 10 will have a direct path to the Oracle Fusion Applications.

Existing JD Edwards EnterpriseOne Releases

Updates, Fixes Security Alerts & Upgrade Scripts Dec 2013 Dec 2013 Sep 2008 Jun 2009 Dec 2009 Apr 2011 Tax, Legal & Regulatory Dec 2013 Dec 2013 Sep 2009 Jun 2010 Dec 2010 Apr 2012 Extended Support Ends Not Offered Not Offered Not Offered Not Offered Dec 2012 Apr 2014 Sustaining Support Ends Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite

Release Xe 8 8.9 8.10 8.11 8.12

GA Date Sep 2000 Jun 2002 Sep 2003 Jun 2004 Dec 2004 Apr 2006

EnterpriseOne Xe and 8 will receive Premier Support until 2013. EnterpriseOne releases 8.11 and 8.12 will each have a direct path to the Oracle Fusion Applications. The support timeframes for the 8.11 release also includes release 8.11SP1.

Existing JD Edwards World Releases

Release Support does not follow the new Lifetime Support Policy Release will have a direct upgrade path to Project Fusion For further information regarding specific releases, please refer to MetaLink and/or Customer Connection. A7.3 A8.1 Premier Support At least 2013 At least 2013 Extended Support Ends N/A N/A Sustaining Support Ends Indefinite Indefinite

World releases A7.3 and A8.1 will each have a direct path to the Oracle Fusion applications. Oracle will enhance and support the JD Edwards World product beyond 2013 on the IBM System i5. Premier support will be offered for specific releases as long as IBM supports the System i5 and it is a viable platform for our customers.

Support does not follow the new Lifetime Support Policy Release will have a direct upgrade path to Project Fusion

Oracle Lifetime Support Policy: Coverage for Database and Fusion Middleware
Existing Oracle Database Releases

For further information regarding specific releases, please refer to MetaLink and/or Customer Connection. Release DB 9.2 DB 10.1 DB 10.2 GA Date Jul 2002 Jan 2004 Jul 2005 Premier Support Ends Jul 2007 Jan 2009 Jul 2010 Extended Support Ends Jul 2010 Jan 2012 Jul 2013 Sustaining Support Ends Indefinite Indefinite Indefinite

Existing Oracle Fusion Middleware Releases

Release 9i AS R2 9.0.2 9i AS R2 9.0.3 10g 9.0.4 10gR2 10gR3 GA Date Apr 2002 Oct 2002 Dec 2003 Jan-Oct 2005 Jan-Oct 2006 Premier Support Ends Jul 2005 Jul 2005 Dec 2006 Dec 2008 Dec 2009 Extended Support Ends Not Offered Not Offered Dec 2008 Dec 2010 Dec 2011 Sustaining Support Ends Jul 2008 Jul 2008 Dec 2009 Indefinite Indefinite

Support retirement dates have already been announced for Oracle 9i Application Server R2 9.0.2, Oracle 9i Application Server R2 9.0.3, Oracle Application Server 10g 9.0.4, and Oracle Application Server 10gR2. Oracle Fusion Middleware releases beginning with 11g will adopt the Lifetime Support Policy.

Existing Oracle Collaboration Suite Releases

Release CSv9.0.3 CSv9.0.4 CSv10.1.1 GA Date Dec 2002 Apr 2004 Aug 2005 Premier Support Ends Oct 2005 Mar 2007 Aug 2010 Extended Support Ends Not Offered Not Offered Aug 2013 Sustaining Support Ends Not Offered Mar 2010 Indefinite

Support retirement dates have already been announced for Oracle Collaboration Suite release 9.0.

Contact Us For more information on Oracles new Livetime Support Policy, please visit oracle.com

Existing Oracle Enterprise Manager Releases

Release GC 10.1.0 GC 10.2 GA Date Feb 2004 Oct 2005 Premier Support Ends Feb 2009 Oct 2010 Extended Support Ends Feb 2012 Oct 2013 Sustaining Support Ends Indefinite Indefinite

Enterprise Manager 9.2 release was bundled within the Oracle Database 9.2 release, therefore, the support timeframes for Enterprise Manager 9.2 release will follow the same support timeframes as the Oracle Database 9.2 release. Please see the Oracle Database release table for details.

Our new Lifetime Support Policy: Our promise of a Superior Ownership Experience

Simple, predictable, and the most comprehensive in the industry, our Lifetime Support Policy will help drive your business success. From five years to forever, you will know up front and with certainty how long your products are supported. From now on, you will have even greater peace of mind knowing that your business strategy is driving your upgrade strategy with more control, more resilience, and more certainty. It all amounts to a Superior Ownership Experience. Available only from the industrys most advanced support policy, Oracles new Lifetime Support Policy.

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Copyright 2007, Oracle. All Rights Reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. Date: 03/2007.