OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS HK I 05 SET A CLEANING CADDY

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM TRAINING OBJECTIVES

Set a cleaning caddy Know the procedure for setting up of housekeeping assistants cleaning caddy To set up the housekeeping assistants cleaning caddy with all the cleaning chemicals and aids so that the daily workflow is carried out with ease. Trainee should know about the various cleaning chemicals and aids used in the hotel Trainer and trainee to stand side-by-side (check left or right handed)
AUDIO VISUAL AIDS

SPECIAL NOTES

ENVIRONMENT FACTORS

EQUIPMENT MATERIALS Housekeeping assistants cleaning WC brush in stand, white scrubber, caddy toothbrush, rubber gloves, lint free dusters, kill odoz, towelling duster, Labelled bottles of R2, R3, R4, R6/harpic

None

LESSON PLAN Ice breaker Link back

SET A CLEANING CADDY

A - ATTENTION

Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes; skills and knowledge required for any task that is an important pre-requisite for this particular task.

Attention Objective

Role-play, where the housekeeping assistant is running around for various cleaning supplies to complete cleaning of a guest bathroom. By the end of todays session, you would be able to learn the procedure of setting up a caddy with all the cleaning supplies so that the daily workflow is carried out with ease. If you know the correct procedure of setting up of the caddy, you could actually save a lot of time and energy in running around for various cleaning supplies and finish cleaning the rooms/area well on time and with ease.

Need

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAME OF THE TASK HOW IS THE STEP DONE?

SET A CLEANING CADDY WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT?

B BREAKDOW N
TRAINER DEMONSTRATES

1.

Select a caddy

By

checking that the caddy is What type of caddy clean should be taken? checking the caddy is damage free TRAINER DEMONSTRATES

To ensure the caddy is hygienic and safe to use

See that the caddy is free of dirt and damage

By

2.

Select a WC brush

By checking Why should the WC the handle is handle be clean? clean Why should the WC By checking brush bristles be the WC brush intact? bristles are intact

To ensure that it is hygienic to handle To ensure that it cleans the WC properly

See that the brush is In good condition

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT? See that the scrubber is in good condition

3. Choose the white scrubber

By checking Why should the scrubber is scrubber be clean and worn out? clean, and dry By checking that the scrubber is not worn out TRAINEE DEMONSTRATES STEPS 1- 3 (STAGE 1) TRAINER DEMONSTRATES

So that it is hygienic to handle So that the appropriate amount of abrasion is available to clean the bathroom

4. Arrange the cleaning chemicals

By checking if all the bottles are labelled By selecting R2, R3, R5, R6/ harpic, kill odoz By checking dilution By arranging all the chemicals on right side of the caddy

Why should all the chemical bottles be labelled?

Ease of operations

See that all the bottles are arranged properly

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N
TRAINER DEMONSTRATES

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

5. Arrange cleaning aids

By placing WC brush on the stand at the top left corner of the caddy, By keeping the scrubber in the bottom left corner of the caddy kept away from the WC brush By keeping the tooth brush between the bottles

Why should WC brush be kept in the WC stand? Why is the WC brush kept away from the scrubber?

Ease of operations For maintaining safety and hygiene

See that the items are arranged neatly and are easy to pick and use

TRAINEE DEMONSTRATES STEPS 4-5 (STAGE 2)

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N
Why should we fold and keep the dusters neatly all the time?

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

6. Arrange dusters

By selecting clean lint free cotton dusters By selecting clean & damage free towelling duster By folding & arranging them separately on top of the caddy

For maintaining safety and hygiene To ensure that the caddy always looks neat and clean

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N
TRAINER DEMONSTRATES

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

7. Select rubber gloves

By choosing the rubber gloves of appropriate size By checking cleanliness and condition gloves By hanging it on the caddy handle

Why should we use rubber gloves? Why should the gloves be of appropriate size? Why should the rubber gloves be hung?

For safety and comfort For convenience of use - as hanging it will enable us to find the gloves easily For drying the gloves between use

Feel the comfort of working with our glove on our hands See the gloves hanging neatly on the caddy handle

TRAINEE DEMONSTRATES STEPS 6-7 (STAGE 3)

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

SET A CLEANING CADDY Ask if trainee has any questions Have the trainee recite the steps verbally

C - CHECK

Questions on any detail not mentioned during the Verbal Check (eg): What should the condition of the WC brush be? Why should all the chemical bottles be labelled? Why should the WC brush not touch the scrubber? Why should we use the rubber glove? Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.

PRACTICAL CHECK

PRAISE LINK FORWARD