OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS HK I 17 POLISH BRASS ITEMS USING TAMARIND PASTE

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM TRAINING OBJECTIVES Polish brass items using tamarind paste Know the correct procedure of polishing brass items using tamarind paste Polish brass items using tamarind paste as per standard operating procedures Trainee must be able to recognise a brass item Trainer and trainee to stand side-by-side MATERIALS Tamarind paste Dusters AUDIO VISUAL AIDS

SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT Brass items

LESSON PLAN Ice breaker Link back

POLISH BRASS ITEMS USING TAMARIND PASTE

A - ATTENTION

Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

Attention

Brass is a metal which was discovered ages ago. In earlier times before brasso was discovered people used alternative methods to clean brassware. One of them is the use of the tamarind paste. By the end of todays session, you will be able to polish brass items using tamarind paste. Brass items can be cleaned and polished by using brasso. This gives the surface a glossy or shiny finish. Since in our hotels we prefer matt finishes use of tamarind paste to polish brass items serves our purpose better. You could use this skill on all your mothers brass artefacts to add a sparkle in her eyes!

Objective Need

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAME OF THE TASK HOW IS THE STEP DONE?

B BREAKDOW N
TRAINER DEMONSTRAT ES

POLISH BRASS ITEMS USING TAMARIND PASTE WHY IS THE STEP WHEN DO YOU DONE THAT WAY? KNOW THE STEP IS CORRECT?

1. Soak tamarind in water

By soaking tamarind in water Why should we soak the at least for a night tamarind?

To ensure that tamarind paste can be made

See that tamarind is soaked in adequate quantity of water

2. Strain tamarind

By crushing the pulp By passing it through a muslin cloth

Why should we strain this mixture? To ensure impurities do not scratch surface For effective polishing

See that the mixture is properly strained See that the solid matter is separate from the liquid paste

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT? See no dust or dirt on the brass surface

3. Dust the brass item

By dusting the brass surface with a clean dry cotton duster

TRAINEE PRACTICES STEPS 1-3 (STAGE 1)

To remove any superficial dust and dirt.

4. Apply tamarind paste

By taking a little quantity of tamarind paste on a clean and dry duster By applying the paste all over the surface evenly By rubbing it over the brass surface evenly

TRAINER DEMONSTRATES

Ensures effective cleaning Gives even shine to surface

See that tamarind paste evenly applied on the brass surface

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

5. Buff the surface

By taking a flannel cloth/duster By rubbing this duster on the entire surface of the item By rubbing the grooves and corners evenly

Why should you buff the surface after applying tamarind paste?

Remove tarnish Ensure shine with matt finish

See that surface is buffed evenly See that the grooves and corners are also clean and shining

TRAINER DEMONSTRATES 6. Check the grooves and corners What should you Ensure grooves By checking the are clean grooves for any check the grooves for? granules that are stuck inside them Ensure no left By cleaning it off with over of tamarind a dry duster paste on surface By buffing it once again if TRAINEE necessary PRACTICES STEPS 4-6 (STAGE 2) See no granules inside grooves

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

POLISH BRASS ITEMS USING TAMARIND PASTE Ask if trainee has any questions Have the trainee recite the steps verbally

C - CHECK

Questions on any detail not mentioned during the Verbal Check (eg): Why is it important to strain the mixture? Why is it important to buff the surface after applying tamarind paste?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. PRAISE LINK FORWARD Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.