Manager Tool Kit:

A leaders guide to the Supply Chain Academy and Global Operations & End User Computing Solutions University

Manager Tool Kit | Dell Confidential

Table of contents
Strategy at a glance Purpose and background Your learning and development within the four academies What is an Individual Development Plan? What is an Individual Learning Plan? Learning Job Families and Core & Functional Courses GO & EUCS University website Call to Action and what else is coming Resources FAQs 3 4 6 9 10 11 16 17 19 20

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Strategy at a glance:
Supply chain operations priorities

Deliver a world-class fulllment experience

Attain product and technology leadership by focusing on customervalued excellence

Strengthen the Core Create new computing paradigms by extending our capabilities to support more aspects of the business Expand our Reach

Capture Full Value

Developing superior customer insights, innovation and talent and culture Enablers

Launching the Supply Chain Academy targets four of the supply chain priorities and fully supports our vision of becoming a world-class organization through the development of talent

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Purpose and background

Why a Global Organization (GO) & End User Computer Solutions (EUCS) University and Supply Chain Academy

Our strategic vision is to be a world-class supply chain and logistics organization.

We must unlock the full potential of our team, create competitive advantage for Dell and be recognized by the industry as excelling in:

Developing the best supply chain and operations talent Being the most forward-thinking supply chain organization in the world Bringing an outside-in perspective into Dell Utilizing the best advanced analytic tools, processes and practices

Working with suppliers to achieve their best performance Challenging yourself to higher skill capability Encouraging team members to provide strategic, innovative and disruptive thinking

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Supply Chain Academy is a key component of our talent development strategy and provides three benefits to the organization. Knowledge

Improve employee engagement through continued development opportunities

Competitive advantage

Drive common baseline of knowledge and consistency in methods

Improve our ability to manage change by being a champion for innovation Ensure competitiveness in the marketplace and better business outcomes by/through (need help finishing this thought)

Create platform for knowledge transfer

Career

Strengthen pipeline for internal promotions and career progression

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Your learning and development within the four academies:

Procurement, supply chain, product marketing and engineering

Based on GO & EUCS business goals, the GO & EUCS University and Supply Chain Academy were developed to build capabilities for the future to ensure we stay competitive in the marketplace.
Our people will perform best in their functions when they develop skills in four major areas:

Leadership skills

Personal/interpersonal skills Functional (technical) skills

Business skills

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Mandatory 2-year curriculum roadmap designed around four classification competencies based on your functional role

A
Leadership
Conict management Change management Teamwork Coaching and mentoring Performance management

B
Business
Drive for excellence Inuencing

C
Personal/ Interpersonal
Analysis and problem solving skills Business basics (mini MBA)

D
Functional
Demand supply fundamentals Operations management fundamentals Product life cycle planning Inventory management Advanced analytics PrP SW/Solutions fulllment New technology for manufacturing & solutions Supplier relationship management Global transportation and logistics Global E2E segmented supply chain Clean sheet fundamentals Benchmarking Strategic supply chain management Quality standards Auditing Lean/Six Sigma Industrial engineering fundamentals Global trade regulation/legislation Software and peripherial operations

Innovation and creativity Meeting facilitation Interpersonal sensitivity Financial acumen Negotiation Strategic thinking Communication and presentation skills Project management skills Risk management Basic business tools Microsoft Excel, PowerPoint, etc.

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After completing the Supply Chain Academy, you will:

Objectives

Have the skills to solve problems faster and better Be more apt at influencing organization and driving decisions and action Be recognized by the industry for your know-how and expertise Key design principles Network with peers and cross-functional peers who face similar business issues and have access to subject matter experts

Enable our team to further develop skill sets necessary for building a world-class supply chain organization Unlock the full potential of our team to be proactive in doing their best work for the customer

Develop a structured platform and systematic approach to drive capability building Cover broad-based skill sets tailored by job grade and functionality and housed within a custom developed individual learning plan Ensure training effectiveness by Being relevant to business needs Delivering when need arises to use skills Refreshing content overtime Creating interactive learning format Leverage certification process Use industry leaders in the supply chain training and academic world to roll out overall program

Supply Chain Academy is to designed to unlock the full potential of our team.

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What is an Individual Development Plan?

An individual development plan, or IDP, is a personal development plan developed by AN individual for a fixed period of time, usually one year.
This plan is then reviewed and discussed with the individuals manager to match his or her goals to the company goals. They also discuss various options and approach to achieve the plan. At the end of one year (or agreed-upon time period), the plan is reviewed to see how many goal were met and determined the new goals and plans for the next year. Your Individual Learning Plan (ILP) can be part of your IDP.

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What is an Individual Learning Plan?

The focus of the Individual Learning Plan (ILP) is on learning.

The ILP provides each person in our organization with the opportunity of determining what they need and want to learn. Each person will work with their manager to identify the learning goals for the next two years that would be most beneficial to the individual within the core competencies of leadership, business, personal/interpersonal and functional courses. Each individual will receive an ILP based on their current functional role, and it can be customized by the individual and manager.

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Learning Job Families and Core & Functional Courses

Large list of job family descriptions narrowed down to 12 key learning job families

The functional courses for Supply Chain Academy are based on their job family and job role.

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Started w/organization family descriptions

Aligned on 12 key job families

Business supportDemand supply Fulllment management Import/export compliance management Inventory control Manufacturing engineering Manufacturing operations Product operations engineering Program management Quality Software and peripheral operations Supplier management

Administrative Support Services Business Analysis Support Services Business Support Support Services Demand Supply Procurement and Supply Chain Demand Supply Manager Procurement and Supply Chain Engineering Manager Manufacturing Fulllment Management Procurement and Supply Chain Global Commodity Management Procurement and Supply Chain Global Supplier Quality Management Procurement and Supply Chain Import/Export Compliance Procurement and Supply Chain Inventory Control Manager Materials Production Distribution Inventory Control Materials Product Distribution Materials Manager Materials Production Distribution New Product Introduction Engineer Manufacturing Operations Manager Manufacturing Process Engineer Manufacturing Procurement Manager Procurement and Supply Chain Production Control Materials Product Distribution Production Control Manager Materials Production Distribution Product Operations Engineering Engineering Operations Production Operations Engineer Manager Engineering Program Management Engineering Operations Project Program Management Support Services Quality and Standards Support Services Quality Engineering Manufacturing Software Development Engineer Engineering Operations Software Engineer Manager Engineering Supply Chain Production Services Systems Engineer Engineering Test Engineer Manufacturing Test Technician Engineering Technician

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Supply Chain Academy is comprised of internally developed and externally sourced courses; most are a part of your customized ILP
Dimension
Leadership

Skill set
Change management

Internal

External
Change management Change management for employee Transformation management

Business

Analysis and problem solving

7 Steps to problem solving1-day 7 Steps to problem solving3-day Common excel functions Hyperion introduction Pivot table One cost Say it with charts

Decision making skills

Basic business tools

Advanced Excel Advanced PowerPoint Basic business tools

Communication

Communication with MBTI understanding Effective Presentation Skills

Functional

Advanced analytics

Analytics fundamentals Advanced analytics Supply relationship management Inventory management Global transportation and logistics Demand and supply fundamentals Demand management Global E2E supply chain management Effective benchmarking Leading innovation Innovation and creativity Innovation implementation

Supply relationship management Fulfillment and logistics Demand and supply Inventory control Effective benchmarking Interpersonal Innovation and creativity

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Supply Chain Functional Courses

Job Family
Demand supply

Functional courses
Demand/supply fundamentals Operations management fundamentals SW/Solutions fulfilment Product life cycle planning Inventory management Advanced analytics

Product operations engineering

PrP

New technology for manufacturing and solutions Strategic supply chain management Operations management fundamentals Advanced analytics Advanced analytics

Suppler relationship management

Fulfillment management Manufacturing operations

Suppler relationship management Quality standards

Global transportation and logistics Lean/Six Sigma

Suppler relationship management Inventory management

Global segmented supply chain

Quality Manufacturing engineering Program management Inventory control

Quality standards Industrial engineering fundamentals PrP

Auditing Lean/Six Sigma

Lean/Six Sigma

Supplier relationship management Lean/Six Sigma

Inventory management Advanced analytics

Product life cycle management Suppler relationship management

Global E2E segmented supply chain Global trade regulation/legislation interpretation Suppler relationship management Advanced analytics Advanced analytics

Import/export compliance management Supplier management

Suppler relationship management

Export encryption

Import/export classification

Customs valuations and country of origin

Auditing

Business support Software and peripherals operations

Benchmarking Suppler relationship management Operations management fundamentals Inventory management

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Three Instructional Approaches

Delivery method
Online self-learning

Description
Participant self engages learning materials learning via Internet, with web applications Participant taught via phone conference, Microsoft Live Meeting or Adobe Connect, with some interaction to instructors

Offering frequency
24 hours, 7 days a week

Course examples
Harvard Manage-Mentor (HMM) Element K (New HR learning platform)

Virtual Instructor-Led Training (VILT)

Flexible in offering frequency, depending on needs Aggregate fragmented need from multiple geographical locations Quarterly to annually, depending on needs of each location

Demand/Supply Fundamentals Operations Management Fundamentals

In-class

Participant engages in traditional classroom-style lessons, with maximum interaction

7 Steps to Problem Solving Global E2E Segmented Supply Chain

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GO & EUCS University website

Access the GO & EUCS website for all academies

Access the website here: www.goeucsuniversity.com.

The website allows you to:

Chose the academy in which you are a member, based on job family/role See news, updates, internal announcements and industry news See your individual learning plan and all assigned and elected courses Add and remove courses with manager approval based on individual needs and skillset See entire course catalog for all job families, functional roles, and so on

Sign up for course through website, which will link back to My Learning/Saba See which courses you have been given credit for and which courses you will need to take/sign up for See what instructor-led or online courses are being offered in your region The website allows your manager to: Track your teams progresscompleted goals and percentage of goals completed Add/remove courses and manage individual ILPs through co-developed and discussed decisions

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Have the GO & EUCS University discussion with your team and individual team members

Your call to action.

Senior leadership has put the academies in place to further develop and contribute to the strength and strategy of our GO & EUCS businesses within Procurement, Supply Chain, Product Marketing and Engineering. Significant investment into the teams and functions are being made through these programs even in tough times. Our leaders understand that our people are our #1 resource and affect change in innovation as Dell evolves from a hardwarecentric company to a true solutions provider for the needs of all our customers. How do I benefit from participating? After completing the academy, you will have the skills to solve problems better and faster and to do your best work for your job function and our customers. The goal is to help you gain knowledge and experience that will make you an industry leader in Supply Chain.

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What do I need in front of me prior to my 1x1s ?

Topics for discussions: industry-recognized certifications While the Supply Chain Academy and the other academies within the GO & EUCS University are a mandatory program, you might want to consider investing even further in your own career and knowledge level. Supply Chain Certifications, including ISM, CSCMP, APICS, can help you:

Website interface www.goeucsuniversity.com and the website tutorial Individual Learning Plan (ILP) for that individual www.goeucsuniversity.com Individual Development Plan Any relevant reports showing courses completed/not completed (from website) Upcoming courses being offered within region How to sign up for both an instructor-led or online course (using the website) Decide if any courses are allowed to be skipped or additional courses need to be added

Increase your knowledge and expertise in the field of global supply chain management, specifically in the areas of customer relations, international trade, information technology enablement, and physical logistics Facilitate supply chain functions or working with enterprise resource planning (ERP) systems Gain a better understanding of a common standard, vocabulary, resources and frameworks within Dell and the overall industry to address your supply chain challenges and opportunities Master the necessary tools to effectively manage global supply chain activities, including suppliers, plans, distributors and customers around the globe Acquire the skills you need to create consistency and foster collaboration through best practices, common terminology and corporate communication Understand how to use ERP systems and other technologies to improve the entire supply chain process Maximize your organizations ERP investments by millions of dollars Increase your professional value

When does the GO & EUCS University start and end? Beginning November 5, 2012, the website will be available to manage your ILP and curriculum. You can begin taking courses that are offered on-line and sign up for any instructor-led courses, but understand these courses are offered regionally and only at certain times. Please watch course announcements. If there is a cost associated with any course, your manager must approve it before you sign up for that course. Registering for the course will send an email to your manager

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Resources

If you have any questions regarding the Supply Chain Academy, please contact supply_chain_academy@dell.com
GO & EUCS University website: www.goeucsuniversity.com The Career Portal: http://intranet.dell.com/manufacturing/ GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspx Dell Global Career Resource Center: http://intranet.dell.com/dept/hr/Global/Development/ Pages/Home.aspx My Development and Performance: http://intranet.dell.com/dept/hr/Global/AboutMyHR/ Support/MDP/Pages/Home.aspx

GO & EUCS Talent Management Organization homepage: http://intranet.dell.com/manufacturing/GO_EUCS/ CareerPortal/Pages/Training_Development.aspx GO & EUCS Career Development Portal: http://intranet.dell.com/manufacturing/GO_EUCS/ CareerPortal/Pages/Home.aspx GO & EUCS Career Decision Mapping Tool: http://intranet.dell.com/manufacturing/GO_EUCS/ CareerPortal/Pages/training_dev.aspx Supply Chain Career Decision Mapping Tool: http://intranet.dell.com/manufacturing/GO_EUCS/ CareerPortal/SupplyChain/Pages/home.aspx

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FAQs

How do I get to my Individual Learning Plan? Your Individual Learning Plan (ILP) is loaded into the GO & EUCS University website. Once you sign up to use the website and then log in, you will be able to see your ILP and the courses that have been assigned to you based on your job family and your learning job role. How can I update my ILP? You and your manager can update your ILP. Look at the courses that have been assigned to you and discuss with your manager whether or not you can be exempt from an assigned course and/or add another course that is a better fit for your skill set and goals.

How can I drop or add a course to my ILP? Using the GO & EUCS University website, under ILP, you can request that a course be added or removed from your ILP. If the course you are wanting to add has a cost associated to it, your manager will receive an email and will approve or deny your request. How do I sign up for courses through the new website? Once you are in your ILP, you can launch all on-line courses here. This will take you to that course in My Learning and you can start your on-line course here. If you are wanting to take an instructor-led or virtual instructor-led course/webinar, you can sign up for these courses through your ILP or through

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the course catalog located on the home page of the website. If there is a cost associated with the course, your manager will receive an email asking for their approval. How will my ILP be updated with any courses I have already taken or after I take a course? Each time you successfully complete an on-line course your transcript is stored in My Learning. If you take a webinar course or instructor-led course, your attendance will be recorded and sent to the university program manager. The program manager will pull all transcripts from My Learning once a month and record them in the database. What if I receive a request from my manager to skip a course? After your registration, please kindly have your manager write an email to the corresponding CPO staff member for approval. The academy project team will search for a replacement course once your notification is received. A one-time opportunity cost of US$500 will be charged to your respective CPO staff members cost center if a qualified replacement for the session cannot be secured. What happens if I do not show up for a course? After your registration, if you experience any personal emergencies (e.g., sick leave) that force you to reschedule your course attendance, please do the following:

What is the overall rollout plan? Our site rollout design is based on the aggregated demand for our courses.

For large sites, the demand is more consolidated. Therefore, a good portion of the courses can be fulfilled with the in-class approach. Very little of the fragmented demand will be fulfilled with Virtual Instructor-Led Training (VILT) or student travel. For medium sites, it will be a balanced mix between in-class and WebEx use. For small sites, Virtual Lead Instruction course and online self learning will be the focus, with some priority courses that may need a participant to travel for an in-class session.

How did the Academy team determine job families, core courses and electives? The team created a four-step process to develop the course offerings:

Identify skill set gaps by job families Prioritize key skill sets on which to focus Develop courses differentiated by job grade and job family Source courses internally and externally

Apply for your managers approval Submit an official email to Supply_Chain_Academy@dell.com stating your reasons with managers approval.

Each step was highly involved with and approved by the executive leaders, managers and the Academy Core Team members. Additional information regarding success measurement, metrics, scorecards and impact training forms will be coming soon. Watch the GO & EUCS University website for more information. Please forward any questions to: supply_chain_academy@dell.com

The Project team will keep a record for the CPO staffs review. Any cancellation without completing the actions mentioned above will result in corrective actions.

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