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New Diagnosis Product Portfolio

Global Service & Parts GSP/OIP Product Management Star Diagnosis & XENTRY

Global Service & Parts

Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software XENTRY Control ConfigAssist StartKey Center Update WLAN & Network Infrastructure Training & Support Forecast
Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

The XENTRY brand has been consistently established in the markets and expanded over the past years
XENTRY integrated workshop solutions
Rollout for coupling between XENTRY TIPS and EPC net, WIS/ASRA net 2007 Launch of XENTRY Flash and parallel quick test 2008 XENTRY Diagnostics rollout (for Mercedes-Benz passenger cars)

2010

Standardized access to Diagnosis for all brands and divisions

2012

Launch of new hardware product portfolio (XENTRY Kit)

Our Vision

An integrated after-sales system world with consistently usable and up-to-date after-sales information Future-oriented diagnostic solutions Complete support of the after-sales processes by the system Increase in service quality and customer satisfaction

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The new diagnostic product portfolio will be launched in the markets within the established XENTRY brand family
XENTRY
Integrated Workshop Solutions

XENTRY Diagnostics

XENTRY DAS

XENTRY TIPS

WIS/ASRA

EPC

XENTRY Flash XENTRY Support & Feedback

Standard PC

XENTRY Connect

XENTRY Tab

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The main innovation is that all applications will be installed and run directly on the multiplexer
Overview product concept 2012
AccessPoint1

XENTRY Connect

XENTRY Tab

Remote-handling of the application Access Point Display of the application Diagnosis applications are installed on XENTRY Connect HMS XENTRY Control

not offered by Daimler AG

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The workshop user can use XENTRY Connect either with XENTRY Tab or with a Standard PC
Advantages of the new product concept

Improvement to system stability (e.g. reduction in flash aborts)


XENTRY Connect Access Point1 XENTRY Tab

High flexibility Installation of own software on XENTRY Tab Parallel work on several vehicles All model series can be diagnosed Alternative use of standard PC with low performance requirements

HMS

Option: Standard-PC1

Cooperation with Panasonic, market leader for Ruggedized-Computing

not offered by Daimler AG

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The new products will cover the most important demand segments and will offer a future-proof diagnosis solution
New hardware diagnosis product portfolio Today (2012) Future

compact4 MT SDconnect compact4 SDconnect basic2 PartD3


Standard PC

XENTRY Kit MT (XENTRY Connect, XENTRY Tab, MT) XENTRY Kit (XENTRY Connect, XENTRY Tab) XENTRY Connect XENTRY MT

MT
These product variants cover the essential demand segments The retail contract term will be extended from 36 months to 42 months

The recommendation for current SD basic customers is to use the XENTRY Conenct in combination with an existing standard PC, though no support is offered for standard PC The Measurement Technology system and the ChipCard Reader can only be used with XENTRY Tab, the SBC Flashbox and MoTelDis are connected to the XENTRY Connect
Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software Update XENTRY Control ConfigAssist StartKey Center

WLAN & Network Infrastructure Training & Support Forecast


Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

Impressions XENTRY Kit: XENTRY Connect and XENTRY Tab

XENTRY Kit

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

XENTRY Connect features long battery life and contains a complete PC core
Overview of the XENTRY Connect advantages Mobility Battery operating time: Approx. 40 Min. Robust and compact housing Data transmission via WLAN/ Wi-Fi (WLAN standards a/b/g/n) Easy operation

Optimized menu structure Enhanced stability resulting in fewer diagnosis aborts

Flexibility XENTRY Connect can be used in combination with the XENTRY Tab or with a standard PC Parallel work with multiple XENTRY Connect units controlled by a single XENTRY Tab/Standard PC unit

Performance Complete PC core, RAM: 4 GB Diagnostic applications are installed on and run from the XENTRY Connect Windows Embedded Standard 7 32-bit with MUI package

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

XENTRY Tab offers easier handling and higher performance to the users
Overview of the advantages of the XENTRY Tab Mobility Compact & light, space saving Longer battery operating time (max. 4:20h) 3-year warranty on battery Data transmission via WLAN/ Wi-Fi (WLAN standards< a/b/g/n) Improved readability: sunlight readable display Stepless raising device Easy operation

Flexibility Large number of connection options for peripherals Open system, any software can be installed XENTRY MT and ChipCard Reader can only be used with XENTRY Tab

Performance Large working memory (2 GB) Large data memory: Hard disk (250 GB) Windows 7 Professional 32-Bit

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The XENTRY Connect can also be used with a standard PC

Minimum requirements standard PC


Operating System Processor Data memory Main memory USB-interfaces Windows 7 (professional 32bit or 64 bit) 1.1 GHz Dualcore At least 30 GB free space 2 GB min. 2 x USB 2.0 (for external BD-Drive) or internal DVD-Drive Network Display Virus scanner LAN or WLAN recommended: 13.3 with 1366*768 Pixel recommended

Standard PC

Product description: The standard PC can be used instead of XENTRY Tab. There are no restrictions regarding supplier and model of the standard PC, the workshops can choose this on their own. HMS 990 USB Measurement Technology and ChipCard Reader can not be used with the standard PC.

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software Update XENTRY Control ConfigAssist StartKey Center

WLAN & Network Infrastructure Training & Support Forecast


Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

The Software XENTRY Control supplies basic functions for handling and administration of XENTRY Connect
XENTRY Control

XENTRY Control is the software for displaying the applications which run on XENTRY Connect. It serves as a bridge between the applications and their operation by the user. Administration of the XENTRY Connect in the network in order to select, connect und disconnect different XENTRY Connect Providing the user interface of the XENTRY Connect Providing new use cases, such as: Stand-alone diagnosis or ECU-programming Remote support of colleagues Visualization of XENTRY Connect status information, such as: Charge of battery Status of network connection Status of vehicle connection

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The XENTRY Control selection screen shows the statuses of available XENTRY Connect devices in the workshop network
XENTRY Control screen and tiles

Free (green): The XENTRY Connect is configured and ready for use; there are no existing connections to the XENTRY Connect.

Not connected (yellow): There is currently no connection to the XENTRY Connect. However, the last user with an active connection has an exclusive user session in progress, to which only he or she can re-establish a connection.

Connected (red): Another user has an active connection to the XENTRY Connect.

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The XENTRY Control selection screen shows the statuses of available XENTRY Connect devices in the workshop network
XENTRY Control screen and tiles

Not configured (grey): The XENTRY Connect does not have a valid configuration yet.

Configuration in progress (red): The XENTRY Connect is currently being configured. Note: this title also appears when a user is switching modes

Help requested (yellow): A user on the XENTRY Connect with an active connection has sent a request for help.

Incompatible (grey): The status of the XENTRY Connect device cannot be read by XENTRY Control, because the software versions are incompatible
Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

The deskband is shown in the taskbar if the user is connected to a XENTRY Connect, by clicking it the Deskband Pop-Up appears
Deskband Pop-Up

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software Update XENTRY Control ConfigAssist StartKey Center

WLAN & Network Infrastructure Training & Support Forecast


Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

Before the user can work with the system he has to configure the XENTRY Connect for the initial startup with the ConfigAssist
Initial Startup

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The user can configure the complete system or each component seperately
Selection of the system to configure

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

Agenda
Overview new Diagnosis Product Portfolio Components XENTRY Connect XENTRY Tab Standard PC Software Update XENTRY Control ConfigAssist StartKey Center

WLAN & Network Infrastructure Training & Support Forecast


Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

The StartKey Center replaces the known StartKey Manager. It contains all StartKey relevant information.
StartKey Center

You can read out the system number, HW ID, and App ID for your system from the StartKey Center, as well as download, save, and check the validity of your StartKeys. Proxy settings can be made here, too.

2 Device information

3 Proxy-settings

1
Menu

4 StartKeys for the individual


applications
Product Management Star Diagnosis & XENTRY

5 License server

05.10.2012

Global Service & Parts

Agenda
Overview new Diagnosis Product Portfolio Components Software Update WLAN & Network Infrastructure Training & Support Forecast XENTRY Connect XENTRY Tab Standard PC

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

In the future XENTRY Connect will be updated every 2 months via an Image. XENTRY Tab will be updated when necessary
Update-concept XENTRY Connect

Workshops receive a Blu-ray Disk (BD) every two months. The update will be started directly from the BD-drive at the XENTRY Connect. Every update cleanses and resets the system and hereby removes possible system errors (update and recovery are the same process) User-specific data (user account, language, etc.) remain unaffected after the update

Update concept XENTRY Tab / Standard PC

Daimler specific software (like XENTRY Control) will be installed after receiveing the new XENTRY Tab. After this first installation, this software will only be updated if necessary (no periodic update DVD) The workshop is responsible for the update of the operating system and virus scanner on the XENTRY Tab

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

For Update and Recovery of XENTRY Kit you can use the UpdateAssist.
UpdateAssist

The user can start the UpdateAssist by clicking on the link on the desktop of XENTRY Tab/Standard-PC.

On the start-screen you can decide for which component you want to make the update or recovery. The UpdateAssist explains the required steps.

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The UpdateAssist explains the required steps for an update of the XENTRY Connect.
UpdateAssist

Shut down XENTRY Connect.

Update-procedure starts.

Connect the BD-drive with both USB connectors to the XENTRY Connect.

The successfull completion of the update-process will be shown in the XENTRY Connect display.

Start the update-process with the key combination <red cross> and <green check mark>. Insert XENTRY Connect update-BD.
Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

Agenda
Overview new Diagnosis Product Portfolio Components Software Update WLAN & Network Infrastructure Training & Support Forecast XENTRY Connect XENTRY Tab Standard PC

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

Like today, you can connect XENTRY Connect and XENTRY Tab via the workshop IT infrastructure or directly via WLAN
Possibilities to connect XENTRY Connect and XENTRY Tab Workshop mode The connection between both systems is established via the workshop IT infrastructure Both systems have to be connected to the workshop network Service24h mode The connection between both systems is established directly there is no online access (internet or required servers)

LAN
Product Management Star Diagnosis & XENTRY

WLAN

05.10.2012

Global Service & Parts

With the new product portfolio, it is not possible to mix the modes

To mix the network modes is not possible Mix of Workshop Mode and Service24h

WLAN / LAN

Only one LAN interface at XENTRY Connect

Only one LAN interface at XENTRY Tab


Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

Agenda
Overview new Diagnosis Product Portfolio Components Software Update WLAN & Network Infrastructure Training & Support Forecast XENTRY Connect XENTRY Tab Standard PC

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The changes with XENTRY Kit will be trained via an e-training and Akubis trailers, and will be integrated into existing trainings
Training concept E-Training 2 Akubis trailers Face-to-Face Short training concept for international trainers and multipliers Early integration of the new components into the practical part of all diagnosis trainings Target group: all participants of diagnosis trainings Handover within TTT in cw 30/31 Duration: ~30 minutes Duration: ~5 minutes each Content: Overall concept XENTRY 1. Teaser about the new Kit, hard- and software philosophy/advantages/basic components, changes in idea; broadcast end of October; operation, final test target group: all (also service Target group: workshop managers etc.) employees, employees of 2. Trailer about Mercedes-Benz Service24h, components/architecture/initial service advisors start-up/operation; broadcast end of November, once every Go-live end of October month; target group: a CD version in German, English, Spanish, Italian, French, Japanese, administrators and workshop Chinese & Russian will be users distributed together with the systems

The training concept about the new XENTRY systems consists of several parts which can be attended individually by the users.
Product Management Star Diagnosis & XENTRY 05.10.2012

Global Service & Parts

The Support Tool can be used to create support packages for the UHD and to create screenshots
Support Tool

With the Support Tool, all data and information that is required for a support case can be compiled quickly. Furthermore, it offers a convenient possibility to create screenshots. 2 Version information

Menu 1

3 Quick

test

4 Device

information
05.10.2012

Product Management Star Diagnosis & XENTRY

Global Service & Parts

Agenda
Overview new Diagnosis Product Portfolio Components Software Update WLAN & Network Infrastructure Training & Support Forecast XENTRY Connect XENTRY Tab Standard PC

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

A number of conditions have been defined to ensure a smooth transition from the previous to the new product concept
Information on phase-out of current product concept

The current product bundle (Star Diagnosis compact4 with SDconnect) Ensures well-functioning diagnostics for the coming years Takes account of the requirements for future generations of both cars and commercial vehicles
Conditions for change

Extension of existing contracts The contracts for Star Diagnosis compact4 and Star Diagnosis basic systems will continue; this also applies for any systems expiring in 2012 Theft replacement orders and additional requirements for newly opened workshops can be processed using Star Diagnosis compact4 systems Transition to new product bundle Pre-ordering possible via Portal starting July 2012; delivery starting end of November 2012 Earlier switch not possible under existing contracts Preferred exchange of basic2 systems

Product Management Star Diagnosis & XENTRY

05.10.2012

Global Service & Parts

The new XENTRY generation will be launched in the course of 2012


Forecast

In case of any questions you can contact Product Management Star Diagnosis & XENTRY

Product Management Star Diagnosis & XENTRY

05.10.2012

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