Recruitment & Selection Process at Tata Teleservices Ltd.

(TataDOCOMO) and measure theeffectiveness of Recruitment

Process
A final summer internship report

ACKNOWLEDGEMENT
First of all I would like to place on
r e c o r d m y g r a t i t u d e t o respectable
Mr.
Amit Agarwal,
HR- Head of Tata
TeleservicesL t d . f o r g i v i n g m e t h i s o p p o
r t u n i t y o f i n t e r n s h i p i n h i s organizatio
n which has been a pure learning experience
and w h i c h h a s e n l i g h t e n e d m y k n o w l e d g e a n d
s k i l l s a b o u t t h e telecom industry.I a m s p e c i a l l y
thankful to my company mentor
Ms. MonicaSharma
, Assistant Manager, HR and my faculty mentor
Mr.Manmeet Arora
for their guidance and cooperation duringthis
summer internship and in fact without their
s u p p o r t i t s been very difficult to structure this project
and to complete it s u c c e s s f u l l y . I a m s u r e t h e
k n o w l e d g e i m p a r t e d w i l l g o i n a long way in enriching
my
career.L a s t l y I w o u l d l i k e t o t h a n k t h e H R d
e p t f o r i n d u c t i n g t h e module of internship
p r o g r a m m e a t T a t a T e l e s e r v i c e s l t d . without
which I should not have learnt what I had during
m y internship.

Table of Content
Page no.

DECLARATION
......................................................................................................
......................................3

ACKNOWLEDGEMENT
......................................................................................................
......................4

EXECUTIVESUMMARY
......................................................................................................
....................7

1. CHAPTER 1 RECRUITMENT & SELECTON THEORY

1.1Recruitment.............................................................................
.....................................................91.1.1
Definition.
......................................................................................................
..........91.1.2
Purpose & Importance of Recruitment
........................................................91.1.3
Recruitment process
.........................................................................................101.1.4
Sources of manpower supply
.........................................................................12Page
1.1Selection...................................................................................
....................................................141.2.1
The difference between Recruitment &Selection
.................................141.2.2
Goals of selection
...............................................................................................151.2.3
SelectionProcess
...............................................................................................151.1I
nduction.........................................................................................
............................................17

1.CHAPTER 2 COMPANY PROFILE

2.1Introduction of
TATAgroup.....................................................................................
...........20
2.2Introduction of
Ratan Tata.....................................................................................
..............21
2.3TATA TeleservicesLtd...............................................................
............................................22
2.4TataDOCOMO...........................................................................
.................................................23
2.5Organizational Chart of
TataDOCOMO...........................................................................24
2.6Hierarchy Pyramid of
TataDOCOMO............................................................................25
2.7Board
of Directors....................................................................................
................................26
1.CHAPTER 3 RECRITMENT & SELECTION AT TATA
TELESEVICES(TATA DOCOMO)
3.1RecruitmentPolicy....................................................................
..............................................29
3.2Objective..................................................................................
....................................................29
3.3RecruitmentStrategy................................................................
.............................................30

3.4Initiation
of Recruitment..............................................................................
........................30
3.4.1
Manpower Budget
............................................................................................30
3.4.2
Drivers of Recruitment
....................................................................................31
3.4.3 Jobdescriptions
.................................................................................................31
3.1RecruitmentSources.................................................................
.............................................33
3.5.1
InternalSource
..................................................................................................33
3.5.2ExternalSource
.................................................................................................36
3.1SelectionProcess......................................................................
...............................................40
3.6.1Screening.
......................................................................................................
......40
3.6.2Interview.
......................................................................................................
......41
3.6.3
Evaluation of Candidate

...............................................................................413.1SalaryFixa
tion................................................................................................
.........................413.2Offer............................................................
.................................................................................423.3Pre
EmploymentActivities...................................................................
...........................443.9.1
ReferenceCheck
.................................................................................................44P
age
8
of
90