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Name of Course: Operations Management Course Code: BT21403 Name(s) of academic staff: Sidah Idris / Zuraidah Jamrin Semester and Year offered: Semester 2, Year 3 (2012/2013) Credit Value: 3 Learning outcomes: At the end of the course, student should be able to:

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Assess the nature and main important functional areas of operations management in a given situation. (PLO1, C2). Acquire working knowledge of a variety of methods and tools, in managing and improving operations decisions. (PLO1, C4) Develop ability to understand and apply the concepts and applications of quantitative and qualitative models in manufacturing and service organizations. (PLO3, C4, CTPS) Strengthen their critical thinking skills by demonstrating the ability to utilize quantitative and qualitative data and information that is related to a particular problem or opportunity and to use appropriate methods and techniques to analyze the data and information to make well reasoned operations decisions. (PLO3, C4, A3, CTPS) Work and communicate effectively in written and oral form through group discussion and presentation session. (PLO7, A3, P3, LL)

Transferable Skills: Comprehension skills, Problem-solving skills, Team-work skills Teaching-learning and assessment strategy Lectures, tutorial, e-learning using SMARTUMS Learning Management System Link with Connect midterm examination, final examination Project-based learning assessment of assignment Synopsis: This course is intended to give the students greater understanding of the details of Operation Management (OM), particularly the qualitative and quantitative operations management techniques including their application to functional areas of the business enterprise and operations control. Topics include product and production planning, facilities layout and location planning, project evaluation and control, linear programming, waiting line, transportation model, inventory modelling and quality planning and control. Mode of Delivery: Lecture, Tutorial, Case Study, Project paper & Presentation, and e-learning Assessment Methods and Types The assessment for this course will be based on the following: Component a. b. c. d. e. Online Assessment Midterm Final Exam Analysis and Report Writing Individual Assignment Weight 15 10 40 25 10

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Total 100 All components of the above assessment are compulsory and must be completed before the predetermined deadline.

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Week 1. Course introduction

Topic(s) Introduction

Method Lecture (19/2) Tutorial (27-28/2) E- learning Lecture (26/2) Tutorial (6-7/3)

Introduction to Operations Management Competitiveness, Strategy, and Productivity

Forecasting Forecasting

System Design: Product and Service Design Reliability

E- learning Lecture (5/3) Tutorial (13-14/3) E- learning

System Design: Strategic Capacity planning for products and services Decision Theory

Online 1 Lecture (12/3) Tutorial (20-21/3) E- learning *Group Assignment Lecture (19/3) Tutorial (27-28/3) E- learning

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System Design: Process Selection and Facility Layout Linear Programming

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System Design Design of Work Systems Learning Curves

Online 2 Lecture (26/3) Tutorial (3-4/4) E- learning Lecture (3/4) Tutorial (17-18/4) E- learning

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System Design Location Planning and Analysis The Transportation Model

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Mid-term examination Quality: Waiting-Line Analysis Quality Control

Lecture hall (16/4) Lecture (23/4) Tutorial (24-25/4) E- learning Lecture (30/4) Tutorial (1-2/5) E- learning

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Acceptance Sampling Supply Chain Management Project Management

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Inventory Management and Scheduling: Inventory Management

Online 3 Lecture (7/5) Group assignment submission Tutorial (8-9/5)

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Scheduling

E- learning Lecture (14/5) Tutorial (15-16/5) E- learning

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Aggregate Planning MRP and ERP

Online 4 Lecture (21/5) Tutorial (22-23/5) E- learning

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JIT and Lean Operations Revision and Conclusion

Online 5 Lecture (28/5) E- learning

Main Reference: Stevenson, W.J and Sum Chee Chuong, (2010). Operations Management: An Asian Perspective. McGraw-Hill. Stevenson, W.J.(2012). Operations Management. McGraw Hill. Other References:

Heizer, J. & Render, B. (2011). Operations Management. 10th Edition. Pearson. Krajewski, L.J., Ritzman, L.P., & Malhotra, M.K. (2010). Operations Management: Processes and Supply Chains. 9th Edition. Pearson.