INTERNSHIP REPORT: UNILEVER PAKISTAN

What UniLever is? Unilever is dedicated to meeting the everyday needs of people everywhere. Around the world UniLever foods and home and personal care brands are chosen by many millions of individual consumers each day. Earning their trust, anticipating their aspirations and meeting their daily needs are the tasks of UniLever local companies. They bring to the service of their consumers the best in brands and both UniLevers international and local expertise. For more than 70 years Unilever has been providing consumers with quality products and services. UniLever has a portfolio of global, regional and local brands. Some, such as Bertolli, Dove, Hellmanns,Lipton, Lux, Magnum, Omo and Vaseline, are popular around the world. Others are the first choice for consumers in particular countries. As traditional structures and lifestyles around the world are being rapidly transformed, Unilever continues to respond to consumers present needs and, at the same time, to anticipate their future ones. Our strength lies in the deep understanding we have of local culture and markets. Unilevers strategy is to focus research and development and marketing on our top performing brands, that is, those that are most in demand from consumers. Through our extensive knowledge of trends identified today, we will continue to develop our brands to meet the needs of our consumers tomorrow. , feel and smell great. UniLever products are at home everywhere: favorites with consumers throughout the world, from the emerging markets of Asia and Latin America to the developed economies of Western Europe and North America. UniLever meets the needs of consumers around the world, in both new and established markets. Consumers vary from country to country in their preferences and habits and UniLever adapt many of its brands to suit local tastes. For example, among UniLevers many teas, it produces around 20 separate brands of black tea specifically tailored for consumption in over 20 different countries and UniLever is constantly sharpening the flavors to suit all its local markets. In some societies, consumers have traditionally washed up by sponging ash, sand or detergent onto their dishes, before rinsing. Learning from these established practices, we developed

our Vim dish wash bar, to bring improved cleaning to existing washing routines. Shopping habits also vary and the availability of our brands is a key concern of local managers. UniLever adapt the distribution of its brands to suit local realities. In Europe, customers benefit from swifter, easier dispatch through online ordering of frozen foods. While, in Tanzania, UniLever has piloted bicycle delivery of products to villages inaccessible to motor transport. Building on a presence that in places stretches back nearly a century, it keeps closely in tune with local consumers. UniLever is, in every sense, a multi-local multinational. Unilevers research and development teams help to anticipate and meet consumer needs. UniLevers research and development expertise allows to anticipate the evolving needs of consumers and to create the innovations to meet them. Internet technology is improving the way UniLever share best practice and innovation around the world. UniLevers R&D activity is focused on six major laboratories and a network of innovation centers around the world. Recent successes have demonstrated UniLevers practical ability to respond to consumers and bring innovations to the marketplace. They include laundry tablets, which it has rolled out in more than 30 countries; Lipton Cold Brew tea bags, which take away the need to boil water when making ice tea; and its cholesterol-owering spreads, which have been widely rolled out under the Take Control, Becel and Florabrands. UniLever continues to look for new innovation opportunities. For instance, UniLever research into the human genome means they can now decode the make-up of skin. This can reveal such secrets as an individuals tendency for dryness or their skin protein mix. Such knowledge forms the foundation for new, more personal products. UniLevers global IT system helps them to share information around the business and to use their scale and scope to meet consumer needs and reduce their costs. UniLever drives to provide better value for customers and consumers, they have always valued the sharing of information across product sectors and geographical locations. IT has boosted this knowledge-sharing culture, allowing us to make the most of the vast amount of Information held by our people around the world. UniLevers computer networks provide over 90,000 employees worldwide with common tools for sharing information allowing them to deal with millions of electronic messages every working day. They also have a Unilever Intranet, which helps them to manage innovation and best practice around the world. Global teams, for example, pool information,

marketing success stories and knowledge via dedicated sites, making this knowledge available to UniLevers people locally, wherever they are. UniLever is committed to doing business in a responsible and sustainable way. In partnership with organizations around the world, UniLever works to reduce their impact on the environment and to act as a responsible corporate citizen. Unilever believes in sustainable development meeting the needs of the present without compromising resources for future generations. This commitment begins and ends with their consumers. UniLever believes that by constantly evolving to meet their changing needs, they can continue to develop their business in both a profitable and an environmentally sustainable way. In working towards sustainable development, they focus on three areas that are directly relevant to their business. These are fish conservation, clean water stewardship and sustainable agriculture. An example of their work in the area of fish conservation is the Fish Sustainability Initiative, which aims to meet their objective of sourcing all supplies from sustainable fisheries by 2005. Filegro, an Alaskan salmon-based dish, was our first product to come from a sustainable fishery, as certified by the Marine Stewardship Council. In clean water stewardship, as in other areas, UniLever joins with partners to achieve maximum impact. For example, through their sponsorship of the Global Nature Funds Living Lakes initiative, they work with a network of private and government organizations to help communities better manage their local lakes and wetlands. In sustainable agriculture, UniLever has set up of an expert external advisory board. Its task is to advise and inform its business and suppliers on new sustainability standards. Unilevers commitment to corporate social responsibility is an integral part of their operating tradition. It is outlined in their Corporate Purpose and in their Code of Business Principles. It finds practical expression in the worldwide standards they have set their selves: to ensure the health and safety of Unilever people at work, to secure the quality and safety of products and to minimize the environmental impact of their operations. UniLever aims to be as professional in their management of its social responsibilities as they are in any other area of business. UniLever recognize the need to be explicit about what their social commitment means in practice: to articulate their policies, and to demonstrate its performance. UniLever reports on their approach and progress in its Social Review. Unilever has a tradition of support for the local community wherever it operates, in particular in the areas of education, environment and health. For example, in India access to oral care is limited, with few dentists per head of population. In 2000,

UniLevers oral health and hygiene education programme brought advice and care to over 2.5 million schoolchildren. In China, Unilever has sponsored Qinghai provinces first Art Hope School. In a region where few can afford the cost of basic schooling, it offers the opportunity of a general education and free tuition in traditional dance, music and modern art. Internet technology is providing a two-way communication channel, helping UniLever to get to know its consumers better. Competition in markets is intense. To further develop their relationships with consumers and communicate the benefits of their brands, UniLever uses a variety of media, not only highly creative television advertising campaigns but also new one-to-one communication via the internet. UniLever brand communication has always made the news. In the 1950s, they produced the first ever television commercial in the UK. As the 21st century began, they screened the UKs first interactive TV commercials, marketing their Colmans andOlivio brands. Lever Brothers Pakistan Limited Lever Brothers Pakistan Limited is largest fast moving consumer Products Company in Pakistan. Lever Brothers Pakistan Limited is a part of UniLever- a global company. Lever Brothers Pakistan Limited is producing more than 50 brands in Pakistan. Mission Statements 1: We are the leading consumer product company in Pakistan, a multinational with deep root in country. 2: We attract and develop high talented people who are excited, empowered and committed to deliver double digit growth. 3: We serve every day needs of all consumers every where for food, hygiene and beauty through brands products and service that deliver the best quality and value. 4: We strive to remain and every simple and enterprising business. 5: We use our superior consumer understanding to products breakthrough innovation in brand and channel. 6: Our brands capture the hearts of consumer through outstanding communication. 7: Through managing a responsive supply chain we maximize value from supplier to customer. 8: We are exemplary through our commitment to business ethics, safety, health, environment and involvement in the community

Statement of Chairman& Chief Executive of Lever Brothers Pakistan Limited I am quite convinced that 2002 is poised to be a passionate year for us, which is why we should reflect on some exciting possibilities it has to offer:

Power of teamwork, based on truth and trust. Passionate pursuit to grow and win. Fun environment at work, inspired by enterprise culture. Brands which rank highest in consumers minds and hearts. System that transform the shape of our business.

The challenge for us is to liberate our energies to help grow our business, and to lead and deliver the results that we have committed ourselves to. I would encourage everyone to believe in and grasp the art of possibility and focus on the Must Wins for our business.

Product Lines of UniLever Pakistan Limited

PERSONAL WASH TOILET SOAPS Lifebuoy (carbolic soap) Lifebuoy Gold (2 varieties) Lux (4 varieties) Rexona (3 varieties) Liril (2 varieties) Breeze FABRIC AND HOME CARE FABRIC WASH Ultra Surf Surf micro Surf Excel Power Surf Sunlight Washing Powder & Soap Wheel HOME CARE Vim Dish Washer/Scourers Vim Bar Vim Powder

PERSONAL PRODUCTS HAIR CARE Sunsilk Shampoo (4 varieties) Lifebuoy Shampoo Harmony Soap SKIN CARE Fair & Lovely skin cream and lotion Ponds skin cream Ponds talc

DENTAL CARE Close-up Tooth paste Pepsodent Tooth Paste OIL AND DAIRY BASED FOOD BANASPATI Dalda COOKING OIL Dalda Cooking Oil (Soya Bean) Dalda Sunflower oil Planta MARGARINE Blue Band INDUSTRIAL FATS A whole range of products for the bakery & oils for the industry. TEA LEAF TEA Yellow Label Yellow label Danedar Richbru Top Star Taaza Leaf Supreme DUST TEA Pearl Dust Ruby Dust A1 MIXTURE TEA Taaza ICE CREAM Cornetto (3 varieties) Feast (2 varieties)

Feast Stickless Top Ten Star Cup (4 varieties) Callipo Split Fruiti Peddle Pop (3 varieties) 3-D Solo (3 varieties) Polka Cup Panda Dracula Family Packs