ARAVALI INSTITUTE OF MANAGEMENT, JODHPUR Course Outline For TQM

Faculty : Prof J.M.Pant and Asstt Prof Parikshit Charan (Each session of 65 minutes)
Session No. Session 1-2 Content Fundamentals - Basic concepts Concept of Quality Historical background of Quality Management-evolution of qualityInspection, QC, QA and TQM Quality gurus-Deming, Juran, Crossby, Ishikawa, Taguchi, Feigenbaum Customer orientation-internal and external customer Cost of Quality Cost of quality-internal failure, external failure, appraisal, prevention Relationship of Quality, Cost and Productivity Company wide assessment of quality Quality leadership Life cycle costs. Quality improvement and cost reduction Identify projects for quality improvement Diagnose the cause Institution of controls Quality organization. Presentations by groups on: Deming 14 points PDCA cycle Juran Trilogy Cost of poor quality Seven QC tools Check sheet Histogram Scatter diagram Graphs Fish bone diagram Pareto chart Control charts Exercises on Seven QC tools TQM TQM framework Overview, total quality control, customer orientation, employee involvement and quality culture Supplier quality

Session 3-4

Session 5-6

Session 7-8

Session 9-10

Session 11-12 Session 13-14

Session 15-16

Session 17-18

Session 19-20

Session 21-22

Session 23-24

Session 25-26

Session 27-28

Session 29-30

Quality Circles Concept, group dynamics, problem solving Presentation by groups Statistical Process Control Control of quality, measuring actual performance, interpreting the variation, chance and assignable causes Control charts for variables, control charts for attributes Process capability Exercises Control charts Process capability Sampling Plans Acceptance sampling Sampling plans The OC curve Quality management standards Quality policy System framework ISO 9001:2008 TS 16949 ISO 14001 Quality management standards- Presentation by groups ISO 9001:2008 manual Procedures, records TQM models Various TQM models Malcolm Baldridge, EFQM Quality awards Implementing TQM TQM models- Presentation by groups Success stories, benefits and cost Tata Business excellence model TQM models

Text book Total Quality Management , Edition 2, by Besterfield, Dale H. ; Besterfield, Glen ; Besterfield-Michna, Carol - Paperback; Pearson Education Asia Reference books 1. Quality Planning and Analysis by J.M.Juran and Frank M. Gryna, Tata McGraw-Hill Publishing Company Ltd., New Delhi. 2. Statistical Quality Control by E.L.Grant and R.S.Leavenworth,Tata McGraw-Hill Publishing Company Ltd., New Delhi 3. Total Quality Control by Feigenbaum, Mcgraw Hill 4. Quality Control and Application, Hansen B.L, and Ghare P M , Prentice Hall, India 5. Handbook of Total Quality Management, Mohanty R P and Lakhe R R, Jaico Publishers 6. Total Quality Management, Evans J.R, Thomson