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SALES FLOOR

Fashion role model Connecting with the customer Know your stuff Service at the till Service at the tting room Know your stockroom Getting good at replen Pos & price changes Retail standards Stockloss- the basics Front cover Understand the brand Being a buddy Merchandising- the basics Being commercial- the basics Department specialist Driving my development Selling skills Dealing with difcult situations Managing my time Managing costs Giving feedback- the basics Become a sponsor Fixture placement Graphics & props Mannequin care

VISUAL
Fashion role model Connecting with the customer Know your stuff Know your stockroom Getting good at replen Pos & price changes Retail standards Stockloss- the basics

STOCK ROOM
Fashion role model Connecting with the customer Know your stuff Processing a delivery Know your stockroom Getting good at replen Pos & price changes Retail standards Stockloss- the basics

ADMIN
Fashion role model Connecting with the customer Know your stuff Service at the till Know your stockroom Pos & price changes

5 CREDITS

Understand the brand Being a buddy Merchandising- the basics Being commercial- the basics Department specialist Driving my development Dealing with difcult situations Managing my time Managing costs Launching a trend Creative high levels Mannequin styling Giving feedback- the basics Become a sponsor Fixture placement Mannequin care Graphics & props Coaching Being commercial- advanced Driving the service vision Protecting prot Running a team Being a mentor Giving feedback- advanced Team communication Recruitment & induction Driving densities Visit management Building your network Stockloss- advanced Health & safety Launching a window scheme Planning a layout

5 CREDITS

Understand the brand Being a buddy Driving my development Dealing with difcult situations Managing my time Managing costs Managing stock movement Giving feedback- the basics Become a sponsor Accepting a delivery

Understand the brand Being a buddy Driving my development Dealing with difcult situations Managing my time Managing costs Cash management Giving feedback- the basics Become a sponsor

10 CREDITS

Coaching Being commercial- advanced Driving the service vision Protecting prot Running a team Being a mentor Giving feedback- advanced Team communication Recruitment & induction Driving densities Visit management Building your network Stockloss- advanced Health & safety Planning a layout

10 CREDITS

Coaching Driving the service vision Protecting prot Running a team Being a mentor Giving feedback- advanced Team communication Simply hht Ordering stationary BSA Challenging stockroom layout Recruitment & induction Visit management Building your network Stockloss- advanced Health & safety

Coaching Protecting prot Running a team Being a mentor Giving feedback- advanced Team communication Simply hht Ordering stationary Financial analysis Refund control Uniform & staff purchases Payroll scheduling Challenging stockroom layout Recruitment & induction Visit management Building your network Stockloss- advanced Health & safety BSA

50 CREDITS

50 CREDITS

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