Ccbootcamp'S Ccie Voice Lab Technology Workbook: Email

A
CCBOOTCAMPs
CCIE Voice Lab Technology Workbook
Version 1.0
Email :
sales@ccbootcamp.com
Toll Free :
(877) NLI-CCIE (654-2243)
Int: +1 (702) 968-5100
WebSite :
www.ccbootcamp.com
www.routerie.com
www.securityie.com
www.voiceie.com
CCBOOTCAMPs CCIE Voice

Lab Technology Workbook
Version 1.0
Network Learning, Inc.

375 N. Stephanie Street
Henderson, NV 89014
702-968-5100
www.ccbootcamp.com
The CCBOOTCAMPS CCIE Voice Lab Technology Workbook is licensed by individual

user. They can not be resold or have the price shared in any way. We have invested a
significant amount of time and money into developing these labs.
Cisco the Cisco Logo, CCNA, CCNP, CCDP, CCDA, CCVP, CCIE,
Cisco Certified Network Associate, Cisco Certified Network Professional, Cisco
Certified Design Professional, Cisco Certified Design Associate, Cisco Certified
Voice Professional, and Cisco Certified Internetwork Expert, are registered
trademarks of Cisco Systems, Inc. The contents contained wherein, are not associated
with or endorsed by Cisco Systems, Inc.
CCBOOTCAMPS CCIE Voice Lab Technology Workbook 2007
Table of Content:
TABLE OF CONTENT:............................................................................................................................III
FROM THE AUTHOR:............................................................................................................................. VI
GENERAL INFO: ................................................................................................................................... VIII
PRE CONFIG: ...........................................................................................................................................VIII
VERIFYING EQUIPMENT STATE AND READINESS:.....................................................................................VIII
RECOMMENDED HARDWARE: .................................................................................................................VIII
TIPS FOR THE INITIAL SETUP: .................................................................................................................... IX
CISCO'S NON-DISCLOSURE AGREEMENT: ................................................................................................. IX
CHAPTER 1 - BASIC CAMPUS DESIGN................................................................................................ 1
TOPICS INCLUDED IN THIS CHAPTER: .......................................................................................................... 1
TASKS TO ACCOMPLISH: ............................................................................................................................. 1
SOLUTIONS ................................................................................................................................................. 2
TROUBLESHOOTING TIPS:......................................................................................................................... 12
CHAPTER 2 - CALL MANAGER AND CALL MANAGER EXPRESS CONFIGURATION ......... 12
TOPICS INCLUDED IN THIS CHAPTER: ........................................................................................................ 12
TASKS TO ACCOMPLISH: ........................................................................................................................... 12
SOLUTIONS:.............................................................................................................................................. 15
CHAPTER 3 - VOICE GATEWAY AND SIGNALING........................................................................ 31
SOLUTIONS:.............................................................................................................................................. 33
ANNEX 1 ANOTHER MGCP GATEWAY SAMPLE...................................................................................... 60
CHAPTER 4 - CALL ROUTING ............................................................................................................. 68
SOLUTIONS:.............................................................................................................................................. 71
CHAPTER 5 - VOICE CODEC................................................................................................................ 97
SOLUTIONS:.............................................................................................................................................. 98
TROUBLESHOOTING TIPS: ....................................................................................................................... 101
CHAPTER 6 - CALL ADMISSION CONTROL .................................................................................. 102
TOPICS INCLUDED IN THIS CHAPTER: ...................................................................................................... 102
TASKS TO ACCOMPLISH: ......................................................................................................................... 102
SOLUTIONS:............................................................................................................................................ 103
CHAPTER 7 - HIGH AVAILABILITY FEATURES........................................................................... 106

SOLUTIONS:............................................................................................................................................ 107
CHAPTER 8 - MEDIA RESOURCE MANAGEMENT ...................................................................... 115
SOLUTIONS:............................................................................................................................................ 116
CHAPTER 9 - QOS CONSIDERATIONS............................................................................................. 135
SOLUTIONS:............................................................................................................................................ 136
CHAPTER 10 - UNIFIED MESSAGING .............................................................................................. 147
SOLUTIONS:............................................................................................................................................ 149
CHAPTER 11 - CRS/IPCC EXPRESS APPLICATION...................................................................... 201
SOLUTIONS:............................................................................................................................................ 202
CHAPTER 12 - CALL MANAGER VOICE APPLICATIONS .......................................................... 235
SOLUTIONS:............................................................................................................................................ 237
CHAPTER 13 - SUPPLEMENTARY SERVICES................................................................................ 261
SOLUTIONS:............................................................................................................................................ 263
CHAPTER 14 - DIRECTORY SERVICES AND INTEGRATION.................................................... 275
SOLUTIONS:............................................................................................................................................ 276
CHAPTER 15 - FAX ................................................................................................................................ 294
SOLUTIONS:............................................................................................................................................ 295
CHAPTER 16 - FULL PRACTICE LAB 1 - QUESTIONS ................................................................. 300
CONFIGURATION INFORMATION: ............................................................................................................ 300
Network schema:............................................................................................................................... 300
Vlan configuration:........................................................................................................................... 300
PSTN numbers: ................................................................................................................................. 301

Phone directory numbers (HQ and BR1): ........................................................................................ 301
BR2 Phone directory numbers:......................................................................................................... 302
Basic Campus Design:...................................................................................................................... 303
Call Manager and Call Manager Express:....................................................................................... 303
Voice Gateway and Signaling:.......................................................................................................... 304
Call Routing:..................................................................................................................................... 305
Voice CODEC: ................................................................................................................................. 308
Call Admission Control: ................................................................................................................... 308
High Availability Features: .............................................................................................................. 308
Media Resource Management: ......................................................................................................... 309
QOS Considerations: ........................................................................................................................ 309
Unified Messaging:........................................................................................................................... 310
CRS/IPCC Express Application:....................................................................................................... 311
Call Manager Voice Applications:.................................................................................................... 311
Supplementary Services: ................................................................................................................... 312
Directory Services and Integration:.................................................................................................. 312
Fax:................................................................................................................................................... 312
CHAPTER 17 - FULL PRACTICE LAB 1 - ANSWERS..................................................................... 314
SOLUTIONS:............................................................................................................................................ 314
From the author:

This book is intended to provide a conclusive guide to the CCIE VOICE candidate, who
is in the process of preparing to the LAB, and has already passed the theoretical exam.
The platform for the tasks provided here are the voice racks of ccbootcamp and it will be
the easier way to use this book. One can also use it on a home LAB with some
modifications.
The book can give you tips and knowledge which will definitely improve your chances to
pass the LAB, please keep notes of things you know and things you should learn more
about.
If you run into commands that you dont know what they do, search for them on CCO
and make sure you know how and where to use them.
We also strongly recommend going into Ciscos (www.cisco.com/go/ccie) web site and
following the recommended study tips and material.
We will provide support for this book at our forums on www.voiceie.com, please use it to
contact us if needed.
The CCIE certification is hard and sometimes disappointing in regard to successful

results, dont give up if you experience difficulties, remember that you are studying to
know and the certification is something that will lead you to upgrade your knowledge so
the failure is something to learn from.
It is also recommended to attend a boot camp, you can gain benefit from it even if you
think you know enough. The frontal study and direct feedback from a trained teacher can
boost you up a lot. Also sharing study tips with peers will help you to understand your
level and perhaps teach you some time saving tricks.
Good Luck,
Avner Izhar, CCIE VOICE #15999
General info:
Pre config:
The pre config files for the voice racks of ccbootcamp can be downloaded from
http://www.ccbootcamp.com/download/Files-For-NLIs-CCIE-Voice-Lab-Workbook.
They contain basic configuration for networking and routing things, which will be
configured for you after loading those files to the routers.
You are expected to verify the configured things in them and might run into problems
which you should know how to solve.
Verifying equipment state and readiness:

It is recommended to verify that you have the correct versions loaded on all devices, the
current published versions are:
All routers use IOS version 12.4 Main Train

Catalyst 6503 series switches use Switch OS version 7.6(X)
Catalyst 3550 series switches use IOS version 12.1EA
CCM version 4.1(3) with latest SR
Unity version 4.0(5)
CRS version 4.0(1)
Also verify that on BR2 you have the CME files, which include phone loads and GUI
files.
Recommended hardware:
The currently published hardware is:
MCS 7835 Call Manager/CRS Servers

MCS 7835 Unity Server
Catalyst 6503
3725 Routers (WAN, Gatekeeper, Gateway, PSTN Emulation)
Cisco Unity Express
2651XM H.323 Gateway
VG248 Analog Phone Gateway
ATA186 Analog Telephone Adapters
Catalyst 3550 with inline power
IP Phones
Analog Phones
FAX
We also presume that one of the remote sites will contain NM-16ESW, since there are
three sites with only two switches (6503 and 3550).
Tips for the initial setup:

Define under the console (line con 0) the command no exec-timeout in order to
avoid inactivity logout.
Define some useful shortcuts that may save precious time under aliases, samples
would be: show call active voice brief, show gatekeeper call status and other
commands you use often.
Cisco's Non-Disclosure Agreement:

This book was written in high respect to the CCIE certification and resists any use of it in
order to violate Cisco's Non-Disclosure Agreement. We will not answer questions
regarding things that relate to actual LAB exam and will not take part in activities that
stand against the CCIE NDA.
For complete NDA specification, please use the following URL:

http://www.cisco.com/web/learning/le3/ccie/exam/violation_rules.html
Chapter 1 Basic Campus Design
Chapter 1 - Basic Campus Design

Topics included in this chapter:
A.
DHCP, TFTP
B.
Catalyst voice and data VLAN configuration
C.
Catalyst VTP configuration
Tasks to accomplish:
1. Configure voice and data VLANS in all three sites according to the following
table:
HQ
BR1
BR2
Servers
Data
10
20
30
Voice
110
120
130
2. Make sure you set all voice traffic to use the voice vlan and so on for all other
types of devices.
3. Configure phones on HQ site to have ip addresses 10.110.0.120 10.110.0.130,
use the publisher call manager dhcp server to accomplish that.
4. Configure BR1 phones to have ip addresses of 10.120.0.130 10.120.0.140
using the same dhcp server (the publisher).
5. Configure the BR2 phones to have ip addresses 10.130.0.210 10.130.0.220
using the BR2 IOS dhcp capabilities.
6. Configure HQ router as an NTP source clock for local time zone in Los
Angeles and configure BR1 and BR2 to synchronize their clocks to HQ. BR1 is
in New York time zone and BR2 is in India.
2007 Network Learning, Inc.
For questions visit: www.voiceie.com
Solutions
1. Start with show vlan and make sure you have all VLANS defined:
Do the same for BR1 NM-ESW and BR2 3550:

If you have missing VLANS (voice or data), create them by using the following
commands:
CatOS:
3550 IOS:
NM-16ESW:
2. Start by finding what devices are connected to what ports:
Then configure the port settings as required:
Finally verify the correct settings are in effect:

For 3550 IOS, use the following steps:
For the NM-ESW define the port as trunk port (switchport mode trunk), the rest
would be the same
Non tagging devices, such as servers (call manager and unity) ATA, VG248 and
6608 ports, should be set as access vlan voice with no voice vlan or auxiliary
config.
Dont forget to verify 802.1Q trunk between the switch and the router for inter vlan
routing.
3. In order to use dhcp on the publisher we need to accomplish the following:

a. Enable dhcp server from the control panel services application and start
the dhcp service (set it to automatic).
b. Configure global option 150 and assign publisher and subscriber to it.

Right click the servers name and select set predefined options.
Click the add button.
Define the above details and click OK.
Tip: Mark the array checkbox in order to send more then one tftp server to
phones (for redundancy).
Click edit array and configure the above values.
c. Assign the previously created option 150 to the servers options by right
click on the servers option, selecting configure options and marking
the correct checkbox. Your screen should display the following:

d. Create scope for the requested ip addresses by right clicking on the
server, then selecting new scope and following the wizard.
Make sure you get the following results after you finish the wizard.
e. Make sure we have dhcp relay enabled from the phones vlan to the dhcp
server.
interface FastEthernet0/0.110
description HQ Voice Vlan 110
encapsulation dot1Q 110
ip address 10.110.0.1 255.255.255.0
ip helper-address 10.1.200.21
no snmp trap link-status
f.
Finally, verify that ip addresses are assigned to devices:
TIP: Learn how to differentiate phone registration status without touching

the phones buttons, you will notice that the phones display configuring
vlan and reset continually before acquiring its ip address. After they will
display messages like configuring tftp and will try to register to the call
manager server. This will save you precious time during the lab.
4. Use the same procedure for BR1 site, as described for HQ site.
5. Configure the IOS dhcp services according to the following commands:
TIP: Make sure you first exclude the address and only then declare the pool;
otherwise the phones will acquire addresses from the pool and will keep them until
you would clear the binding.
10
6. First set the time zone for HQ router, then configure it as NTP source and
finally verify:
HQ_Rtr(config)#clock timezone utc -8
HQ_Rtr(config)#ntp master
Then go into BR1 and point it to HQ, after setting the time zone for New York:
BR1(config)#clock timezone utc -4
BR1(config)#ntp server 10.10.32.1
Do the same for BR2 router, you can find time zone settings in windows
clock or on the call manager time settings.
TIP: you should get familiar with time synchronization options in CallManager and
Unity, this options are explained on CCO, at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_e
xample09186a008009470f.shtml
11
Troubleshooting Tips:
Beware of typing errors; they are the number one cause of problems. Work
accurate and have things configured correctly from the first attempt.
Microsoft DHCP can be investigated by using network monitor (administrative

tools > network monitor) and checking what dhcp requests are received and
sent.
If you suspect the phones are not issuing a dhcp request, debug the dhcp relay
by using the debug udp forwarding command
Chapter 2 - Call Manager and Call Manager Express

Configuration
Topics included in this chapter:

A.
Phone registration
B.
Phone configuration
Tasks to accomplish:
1. Register all HQ and BR1 phones according to the following table, make sure the
phones will display calling names in every scenario presented (internal and pstn):
12
Site
PSTN E.164 address
HQ
7029467
BR1
7043335
BR2
442076301...
Chapter 2 Call Manager and Call Manager Express Configuration

HQ Phone 1
7001
HQ Phone 1
7002
HQ Fax
7050
HQ Analog phone
7065
BR1 Phone 1
5001
BR1 Phone 2
5002
BR1 ATA Line 1
5022
2. Configure BR2 as Call Manager Express and register the phones according to the
following table:
BR2 Phone 1
1001
BR2 Phone 2
1002
3. Configure Phone number 1003 as a second line on both phones in BR2, when a
call comes in to 1003 it should ring on both phones and be answered by the first
user to respond. The second call should ring on the available phone.
4. Make sure you allow dialing from BR2 only by selecting specific line appearance.
5. Make sure all phones display the same general information, aside from the line
specific configuration; this refers to HQ, BR1 and BR2.
6. Create another line for BR2 Phone 2, on button 6 of the 7960 and assign to it
directory number 1005. Make sure this line will not allow call waiting.
7. Verify that the ATAs second line will not register.
8. Configure 1003 as the second line for both phones and make sure that calls to
directory number 1003 will ring both phones; if the line is busy on that phone
then the call should be shown with visible indication and with no ring. The
other phone should ring as usual.
13
9. Allow phone 1 to pickup calls ringing and on hold on phone 2 and vice versa,
this should work for internal and external calls.
10. Both phone 1 and phone 2 are members of VIP sales group and are required to
take calls dialed to 442076301111. The calls are expected to ring the phone that
was idler then the other. If no one answers the call for 8 seconds, it is assumed
that the user is on a break and he should be switched to a DND mode. Calls that
passed both phones (busy or no answer) should be forwarded to DN 1000.
11. Define voice port 0/2/0 on BR1 as analog phone that will work while the router
is in H.323 mode, the phone should have DN on 5050 and it should send calling
name and number. Also calls coming to this port from the PSTN should allow
calling name and number to be presented internally.
14
Solutions:
1. First verify and complete (if needed) the basic things in call manager, this will
require:
Activating services.
Verify that the activated services are running.
15
Configuring the server to use ip address instead of host name.
Modifying enterprise parameters to use ip address of publisher and not

host name in all relevant URL settings.
16
Now enable the auto registration on a number range that will not be used
in the lab (say 8000 to 8099) and wait for phones to start registering.
17
Once you have registered phones, go to device > phones and start
configuring them with the correct parameters. You should change values
for the marked fields, as shown below:
TIP: Put a description that will help you to find the phone when list is displayed.
18
We will not take care of CSS and partition for now.
You should see something like the following image when you do device > phone.
19

Ccbootcamp'S Ccie Voice Lab Technology Workbook: Email

Загружено:

Сведения о документе

Исходное описание:

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Ccbootcamp'S Ccie Voice Lab Technology Workbook: Email

Загружено:

Авторское право:

Доступные форматы

A

CCBOOTCAMPs CCIE Voice

Network Learning, Inc.

The CCBOOTCAMPS CCIE Voice Lab Technology Workbook is licensed by individual

CCBOOTCAMPS CCIE Voice Lab Technology Workbook 2007

TASKS TO ACCOMPLISH: ......................................................................................................................... 106

PSTN numbers: ................................................................................................................................. 301

From the author:

The CCIE certification is hard and sometimes disappointing in regard to successful

Verifying equipment state and readiness:

All routers use IOS version 12.4 Main Train

MCS 7835 Call Manager/CRS Servers

Tips for the initial setup:

Cisco's Non-Disclosure Agreement:

For complete NDA specification, please use the following URL:

Chapter 1 Basic Campus Design

Chapter 1 - Basic Campus Design

Catalyst voice and data VLAN configuration

Catalyst VTP configuration

2007 Network Learning, Inc.

For questions visit: www.voiceie.com

Chapter 1 Basic Campus Design

Do the same for BR1 NM-ESW and BR2 3550:

For questions visit: www.voiceie.com

2007 Network Learning, Inc.

Chapter 1 Basic Campus Design

2. Start by finding what devices are connected to what ports:

Then configure the port settings as required:

Finally verify the correct settings are in effect:

2007 Network Learning, Inc.

For questions visit: www.voiceie.com

Chapter 1 Basic Campus Design

For questions visit: www.voiceie.com

2007 Network Learning, Inc.

Chapter 1 Basic Campus Design

2007 Network Learning, Inc.

For questions visit: www.voiceie.com

Chapter 1 Basic Campus Design

3. In order to use dhcp on the publisher we need to accomplish the following:

For questions visit: www.voiceie.com

2007 Network Learning, Inc.

Chapter 1 Basic Campus Design

Click the add button.

Define the above details and click OK.

2007 Network Learning, Inc.

For questions visit: www.voiceie.com

Chapter 1 Basic Campus Design

Click edit array and configure the above values.

For questions visit: www.voiceie.com

2007 Network Learning, Inc.

Chapter 1 Basic Campus Design

Finally, verify that ip addresses are assigned to devices:

2007 Network Learning, Inc.

For questions visit: www.voiceie.com

Chapter 1 Basic Campus Design

TIP: Learn how to differentiate phone registration status without touching

For questions visit: www.voiceie.com

2007 Network Learning, Inc.

Chapter 1 Basic Campus Design

2007 Network Learning, Inc.

For questions visit: www.voiceie.com

Chapter 1 Basic Campus Design