CHAPTER I

INTRODUCTION

1.1

SCOPE OF THE STUDY

The study is intended to attain the first hand experience of the overall

functioning of the organization. It also provides a change to see the practical constraints faced by the managers while putting the theory in practice.

1.2

OBJECTIVES OF THE STUDY

To get an Organizational exposure. To understand the organizational structure. To under stand the functioning of each and every departments. To understand the actual functioning of the organization. To understand the basis of the departmentation. To study about the employee -employer relationship. To make an evaluation of the performance of the organization. To make a SWOT analysis

SIGNIFICANCE OF THE STUDY

The project entitled AN ORGANIZATION STUDY TO UNITED ELECTRICAL INDUSTRIES, KOLLAM helped me to acquire in practical knowledge regarding the working conditions, Quality policies, policies adopted to improve the efficiency of the workers etc.

1.3

METHODOLOGY
The methodology adopted in the study comprises of the collection of both

primary and secondary data. The data are collected by meeting different section officers, staffs, workers etc. Primary data The primary data is collected through personal interview with the managers and other personnel's in the organization. Secondary data The secondary data is mainly collected from the company journals, hand book of QSR Pvt Ltd. and through survey reports and that publications being subscribed by UEI Ltd.

1.4

LIMITATIONS OF THE STUDY

The limitations of the study are as follows

Time:- Time limit is a major limitation of the study. Since the time is limited to a period of 30 days. I am not able to acquire sufficient knowledge about the functioning of the company.

Accuracy of data The study is mainly based on secondary sources errors are possible The hesitation on the part of management to disclose several matters, which are kept as confidential, is also a limitation to the study The personal interviews may be affected by personal bias. The personnel resource of the company is limited. So it was a challenge to collect data without interrupting the normal operation of the company.

CHAPTER - II

INTRODUCTION TO THE STUDY

2.1 INDUSTRY PROFILE
Electrical Industry in India came into existence only after the First World War period. The first electrical industry to be set up in India was the Fan Industry in Calcutta in 1921. The manufacture of electrical equipments like transformers, motors, generators and insulators were taken up later. The first Public Sector Electrical Industry to be set up in Kerala was the Metropolitan Engineering Company Ltd. Thiruvananthapurarm in 1945. The starting of United Electrical Industries Ltd. (U.E. I) at Kollam in 1950 closely followed it. In 1960 the management of the United Electrical Industry Ltd; had taken over by the Government of Kerala. At present there are five Public Sector electrical equipment industries in Kerala, Public Sector Electrical Equipment Industries in Kerala SI. Company No. 1. The Metropolitan Engineering Company Ltd. 2. United Electrical Industries Ltd. Factory Trivandrum Main product 11KV-220KV Isolator Fire Extinguisher uses ' Kwh meter, motor control, Gear capacitors ACC, PVC cables Telephone cable Power trans former & potential

Kollam

3. 4. 5.

Traco Cable Co. Ltd

Trivandrum

Transformer & Electrical Kerala Angamally Ltd. Kerala Electrical and Allied Engineering Company Ltd.

Kundara, Mamala Alternator, steel Olavakkodu Kasarcode transformers winding accessories

2.2

COMPANY PROFILE
The United Electrical Industries Ltd., Kollam a public limited company,

incorporated in the year 1950, is the first factory in India set-up for the manufacture of Electricity House Service Meters. It is located about 3Km south of Kollam on the National High way to Thiruvananthapuram, the capital of the state Kerala. The company started its manufacturing activities in technical collaboration with M/s. Aron Meters Ltd. ; now a subsidiary of M/s. Ferranti Ltd. Hollinwood. The company owes its origin to the far sightedness and vision of Sri. K.P.S. Nair, the then Chief Electrical Engineer of Travancore-Cochin State and Late Sri. Abraham Pothen, an eminent industrialist. The company initially started with assembly of single- phase meter with imported components and sub assemblies. By 1960 the management of the company was taken by the Kerala Government after the establishment of single phase meter, it turned to some diversification and decided to enter the field of various motor control gears and with substantial participation of Kerala Financial Corporation. When the expansion for the machine shop for the manufacture of components required for the meters was taken up and production was established with indigenous materials and components. They produced plastic film capacitor with the technical collaboration Rubycon, Japan and Carbon film resistors in technical collaboration with Shine. E.L, Japan. After a continuous effort of diversification the company had portfolio products namely meter, motor, motor starters, switch gears, circuit breakers magneto generators, PF capacitors, CF resistors etc, The main factory building covers a floor space of nearly 30,000 sq. ft. with provision for future additions and expansions. In addition a parallel wing of nearly 7,500sq. ft. It accommodates the main Material stores and fabrication shop.

The main factory is divided into three basic departments, like Meter department, Starter department and Machine shop. The general layout of each department permit free and continuous flow of materials with particular stress on minimum material handling. The machine shop comprises of press shop, lathe shop & drilling and tool room, consisting of Mechanical and Hydraulic presses, capsthan lathes, Automatic lathes a series of multiple drilling and tapping machines and special purpose machinery like Gear Mobbing and coil winding machines. The painting section has provision for mass production both in dipping and spray painting. The plating section is equipped for Vat and barrel type plating for nickel copper, zinc, tin and silver. In 1951 the company started with just 24 employees. Gradually additions were made & today there are about 500 persons in the rolls of the company. After 1967, improvement in the design of meters was done products are now marketed under the barn name 'UNILEC'

2.3

PRODUCT PROFILE
'UNILEC' SINGLE PHASE, TWO WIRE WHOLE CURRENT WATT

HOUR METER Product Description Type KVI-M magnetic suspension bearing meters are designed and manufactured to satisfy the highest standards of accuracy and reliability of energy measurement in Single Phase AC Circuits. The metering elements are

completely enclosed in a dust proof mechanically strong, tamper-proof steel/ Polycarbonate cabinet. Superior quality laminated core and copper wire coils are used as voltage and current elements.

Highly polished, hardened stainless steel pin is used as top bearing. FEATURES It provides the highest standard of accuracy and reliability of energy measurement in single AC Circuits. It designed for tropical climate It fully complies with is 13010 [2002] and its latest amendments Highly polished, hardened stainless steel pin is used as top bearing.

SINGLE PHASE & THREE PHASE

Product Description Type UEM static meter is designed and manufactured to satisfy the highest standard of accuracy and reliability of energy measurement in single phase and three phase circuits. It is UV (Ultra Violet) stabilized for out door application. The meter is broadly divided into base, top cover and terminal cover. The meter base consists of two compartment ie., PCB Compartment & Terminal Compartment. In the PCB Compartment brass terminal suitable upto 40 A positioned securely. A synthetic rubber gasket is used between the top cover and the base to ensure protection against moisture and dust. The top cover is transparent to facilitate easy and clean reading of counter and display of other parameters. FEATURES: > > Conforms to ISO 779 and CBIP Technical Report No: 88 Flame retardant & high compact strength Polycarbonate enclosure

> > > > >

Computerised Calibration One time 'Life - time' calibration, No Trimpots used Meters perform with low power loss Low voltage operation, at 120V AC Safety protection against high voltage AC

OIL IMMERSED AC MOTOR STARTERS Product Description

Oil Immersed Star Delta Starter Type NSD These control gears available in the range of 10 H.P. to 200 H.P. Correct sequence device in corporate in the unit ensures proper sequence of operation so that the Starter is first put into the Starposition for starting before a quick changeover is possible to the Delta position for running. The contact tips are of electrolytic copper extrusion, silver plated to prevent corrosion and pitting. These are of self aligning type and are easily replaceable. The starter is with a sheet metal case and facilities are provided to fix pedestal type Ammeter. Oil immersed Auto transformer Starter Type ATS It minimize the starting currents and attain a higher starting torque. These starters embody an auto-transformer and reduce the current taken by the motor while starting.

The starter unit is separate from the transformer and this eliminates carbonized oil from the starter entering the auto- transformer oil. These starters are of floor mounting type and facilities are provided for mounting a pedestal type Ammeter. Oil Immersed Slipring Motor starter Typel & Type They have electrical interlock between the stator and rotor circuits, so that it is not possible to start the motor unless all the rotor resistances are in circuits. The starter is fool-proof as the motor can only be started from the full of position. Rotor resistances are of high grade resistance wires, wound on ceramic tubes. Oil dashpot type relays control the overload, no-volt releases and trip the starter in case of low voltage or power failure. The contacts are of electrolytic copper extrusions of ample size and are silver plated. These are of self aligning type and are replaceable. FEATURES > Overload protection. Oil dashpot time lag type magnetic overload relays calibrated from full load to double full load which are easily adjustable. > Electrolytic grade copper contacts. The starter is provided with easily replaceable oil break contacts . > > > Manual tripping is provided by a lever at the side of the starter. Cable arrangement. Provision for cable entry/cable box provided. Starting torque. Rotor resistance suitable for higher starting torque can be provided for stator rotor starters. > > Spare parts. All spare parts are available from the factory and stockists. Normal operation at 3 starts per hour.

FULLY AUTOMATIC AUTO TRANSFORMER STARTER TYPE FAATS

Product Description The salient feature of this starter is its automatic switch over to frill rated voltage. The starting current is minimized to attain higher starting torque with the help of an auto transformer. The panel consists of Thermal Overload Relay, Star Contractor with timer (0-30 sec), a Main Contractor and a Run Contractor. The starting time can be set by the user depending upon the application thermal overload relay is provided for overload protection. FEATURES > > > > > > Fully Automatic change over from Start to Run for pre-set time Under voltage and overload protection Conforming to IS: 13947 part JV/Sec.1 Available in oil cooled and air cooled versions of Auto Transformers Range available from 10 HP to 400 HP Also available in star-delta configuration without Auto Transformer (Type FANSD) > Micro Processor based motor protection relay available on request.

Product Description Air Break Switches are used for to isolate 11KV lines from transformers. FEATURES All Ferrous parts are hot dip galvanized The contact ends are Tin Coated The fixed contact element are made of excruded electrolytic grade copper flat with flexible ends The leakage current passes to earth and not between terminals of the poll or between polls The operating mechanism is suitable for normal operation by one man without undue effort Switch is permitted to pad locking in both open and close position.

KONARAK DOMESTIC WATER METER

Product Description Konark water meters are used to measure the flow of water. Konark water meters are inferential, mul-tijet, dry dial, magnetic type. Konarak water meters are inferential, Multijet, dry dial magnetic type. They have both pointer & cyclometric reading counters and are sealed against tampering. FEATURES The hydrostatically tasted brass body is machined to a very high degree of accuracy. Both Nuts and Nipples are made in Brass. Internal components are made of high quality, self lubricating, wear resistant and anticorrosive Engineering plastics. Is specification No. IS : 779 - 1994 Class B (Latest amendment) Equivalent to international standard ISO- 4064.

UNILEC UPS

Product description The Unilec Model is off-line UPS system, providing power for your computer Or other electronic devices. When Input main voltage ranges beyond 165 to 270V. (Brownout) or if there is power failure (Black out). In this condition the Inverter battery comes action arid supplies power through output socket. Changeover time is less than 8ms, so supply to computer remains virtually uninterrupted. FEATURES Safety protection against short circuit, over load, low battery Low voltage operation, at 270 V AC Electronic shutdown with continuous buzzer sound Designed to suit the Indian environmental conditions. But now production of this product has been stopped due to low demand

CHAPTER III

FUNCTIONAL AREAS

HUMAN RESOURCE DEPARTMENT PRODUCTION DEPARTMENT FINANCE DEPARTMENT COMMERCIAL DEPARTMENT PURCHASE DEPARTMENT MARKETING DEPARTMENT QUALITY CONTROL DEPARTMENT R & D DEPARTMENT STORE DEPARTMENT SAFETY DEPARTMENT

3.2

HUMAN RESOURCE DEPARTMENT

(a)

Human Resource Department Human Resource Department is concerned with the people's dimension in

the organization. Here in UEI, Personnel Officer is the head of personnel department. Under him there is the personnel office. Time office and establishment.

PERSONNEL DEPARTMENT
The Personnel Department deals with recruitment, wage administration, promotion, industrial relations, disciplinary actions etc. The employees are appointed through P.S.C and employment exchanges. The additional employees required are taken as appendices or on contract basis. There are permanent employees as well as temporary posts.

Presently there is 145 permanent employees including the managers and engineers. Out of which 132 employees are presently working and the rest 13 are on deputation and long leave. The temporary posts consist workers. Contract based workers consist of former employees who look VRS from the company and external persons who are expert in this field. The people recruited could get six months training and also various seminars and classes are conducted. Objectives 1. 2. 3. 4. 5. 6. 7. To recruit right kind of persons for the right job at the right time To arrange for training programmes To evaluate performance of the employees To provide wages and salaries to the employees To handle the grievances of the employees To provide welfare measures to the employees To look for safety measures.

Functions 1. 2. 3. 4. 5. 6. Recruitment and selection Training Promotion Provide at maintain safety measures Providing welfare facilities Formulating policies

Labour Welfare facilities At then beginning of the industry there was not a significant welfare facility in the company. They didn't enjoy any job security during that period. Therefore in the year 1955 the employees formed a trade union called Electrical Industries Employees Association for protecting their rights and bargaining for suitable labour welfare facilities to more trade wants and compulsion and with the acts enable by the government more and more welfare facilities to uplift their working conditions. After that more trade unions were formed in the company. Due to their wants and compulsion and with the acts enable by the government more and more welfare facilities have come into force in the company. The P,O is taking the charge of labour welfare measures taken in the company.

LABOUR WELFARE FACILITIES PROVIDED BY U.E.I LTD

STATUTORY LABOUR WELFARE FACILITIES The following are the important statutory labour welfare services provided in UEI, Pallimukku: Canteen Facility The company provided a canteen for its members. Here foods are provided at a rate of Rs.8/- per day . Working time of canteen is 8 hours.

Rest Rooms and Lunch Rooms Adequate and suitable rest room and lunch rooms (with provisions for

drinking water) where workers can eat their meal brought by them are provided. Facilities for sitting Company offers very good sitting facilities for the employees in their working spot. Wasting Facility The company has provided an adequate and suitable facility for washing First Aid Appliances First aid boxes or cupboards equipped with the prescribed contents is provided and maintained in UEI. This is readily accessible during all working hours. Medical facility The company arrange medical checkup for employee working in plating and painting shops once in a year. The medical facilities are provided to the employees as well as his/her family members. E.S.I The employees of the UEI covered by the ESI and contribution is deducted from the employee's salary since 01.11.1992. Employee whose salary does not exceed Rs. 7500 per month are covered under this ESI they are entitled to get the following benefits from ESI i) ii) Sickness benefit Disablement benefit

iii) iv) v) i)

Dependent benefit Maternity benefit Funeral benefit Sickness benefit Seven day full pay or fourteen days half pay sick leave can be availed by

the employee at any time. If more than 30 days leave is required, medical certificate from an authorized medical attendant should be produced. ii) Disablement benefit An injured person is given free medical treatment and all the expenses incurred by him. The total expense in connection with the treatment will be reimbursed, iii) Dependent Benefit Legal heirs of the employee get the dependent benefit after his death. Main dependent benefits are job and compensation. iv) Maternity Benefit Women employees shall be allowed maternity leave with full pay for 90 days after the date of confinement. In addition, one month leave with wages is also allowed to the employee who suffers diseases arising out of delivery. v) Funeral Benefit For the funeral of employee, the funeral benefit is provided. The funeral benefit provided is Rs. 1000.

Provident Fund According to employee Provident Fund Act 1952, the employees of the

company are entitled to contribute a certain percentage of the salary or wages to this fund. The rules followed in UEI is known as "Employees provident fund rules". The fund shall be deemed to have been established on and from 16* February 1956. A worker is eligible to get PF if he had completed continues six months of regular service or 120 days during the period of 12 months. Under this scheme, repayable loans are available to employees in liberal terms. As the scheme is recognized, employees get benefit in income tax also.

NON

STATUTORY

BENEFITS

UNDER

PERSONAL

DEPARTMENT
Medical checkup Management make arrangements to conduct medical check up to all employees once in year. Health data cards are then issued to all the employees once in year. Health data cards are then issued to all the employees. Risk Allowance When an employee meets with an accident during employment, for the disablement, compensation is paid as per the rules of the workmen compensation Act. In addition to this ESI allows an exgrati payment of loss of wages ie, 50% of the due to such accident Recreational facility Recreational club is organized in the company premises and Rs.10 per month revised from each employees

TIME OFFICE. A well functional time keeping system is used by UEI Ltd for proper time keeping for this purpose an electronic punching system is maintained by the management. There is a peaceful atmosphere lectures the management and workers can express their ideas and suggestions through the union members. For this they conduct meeting every month.

NON - STATUTORY LABOUR WELFARE FACILITIES PROVIDED BY TIME OFFICE

House Rent Allowance House rent allowance are allowed at the following rates (a) (b) (c) Salary less than Rs. 25007- is eligible to get HRA = Rs . 1457Salary less than Rs.30007- is eligible to get HRA = Rs. 1657Salary above Rs. 30007- is eligible to get HRA = Rs. 1857Overtime Allowance Overtime will be paid at double the normal wages to all the eligible staff and workers for those who are engaged in over time Milk Allowance Employees will be allowed milk allowance of Rs. 6 per day Uniform Allowance Uniform allowance provided to worker once in two years. Spectacles Spectacles are provided to the workers in the plating shop.

ESTABLISHMENT TATUTORSY PROVIDED Gratuity The payment of gratuity Act 1972 has been amended by the payment of gratuity Act 1987. This came into force from 01.10.1987. Maximum salary taken will be Rs. 35007- for gratuity calculation. In the Amendment Act of 1987, the maximum amount of gratuity payable to te employees will be Rs. 3-5 lakhs. It is given for good faithful service and efficiently rendered to whole time employees of the company. WELFARE PROVIDED FACILITIES NON-STATUTORY LABOUR LABOUR BY ESTABLISHMENT WELFARE FACILITIES

BY ESTABLISHMENT

Conveyance Allowance Officers who have put in a minimum of 15 days attendance in a month will

be eligible for getting an amount of Rs. 400 Washing Allowance Washing allowance are allowed at the following rates (a) (b) Rs. 50 per month to made workers Rs. 30 per month for female workers

Cycle Allowance A cycle will be provided by the company only for peons

Canteen Allowance Employees will be allowed canteen allowance of Rs. 4 per day

Festival Allowance : The amount of festival allowance will be fixed only after the discussions

held with the management and staff Foot wear Allowance Foot wear allowance is provided to the workers in the spot welding, paint to the workers in the spot welding, paint shop, mechanical maintenance shop, press shop etc is Rs. 425/- in every two years Drinking Water Facility There is an effective arrangement of drinking water for the workers in each section or department. Also arrangement are made for cold drinking water.

3.3. PRODUCTION DEPARTMENT

In every organization production department carries the main function ie, production. Some companies produce various products and some in a single product. UEI Ltd is the company which produces Electric Meters and Starters. Before production of electronic meters the company was manufacturing mechanical meters . For this they has a full fledged manufacturing unit. Due to sudden change in customer need for mechanical meter to electric meter, it couldn't develop or install machines for this purpose. As a result now it imports , various parts of the meter from different places and assembles it manually. Only some components such as connectors, seal wires for the meters are now manufactured. As a part of its diversification programme, UEI planned the production of Water meters and AB Switches.

The objectives of production departments To achieve monthly production target as per customer requirement, To improve quality by reducing process rejection below 3% Increase productivity by effective utilization of resources Maintain production and discipline in the section Co-ordination of workers and shop floor activities Share information In UEI there are two well established production units for (a) (b) Production of meter components and assembling Production of Starter METER PRODUCTION UNIT The scope of this department is to assembly, testing and finishing of Single Phase and Three Phase Static meters. SMW has the overall responsibility of this department. The responsibilities of SE are as follows. Authorization of material indent, stationary indent Authorization of work tally To keeping up production schedule Material follow up Maintaining records of relevant Indian standards specifications of BIS and Inspection scheme. Reallocation of work

All standard meters shall be sent once in an year for calibration with an outside approved agency.

The responsibilities of CH are Work allocation Material follow up Preparation of finished goods report

Assembly Procedures In this unit some components are required for meter assembling It has Press Shop T & D shop Lathe Shop Platting shop Toolroom Lasker (Internal Transporting)

Procedures of assembly unit are as follows Materials are collected as per indent issued by production control. Assembled PCB is inspected visually for all components and energized for 24 hours on the rack. Terminal block is fixed on the base. Earth sticker is affixed on the base. The two CT jumps are wired through the CT and then fixed on the terminal block in the base. Voltage lead from the PCB is connected to terminal block , The values will be selected by trial and error method by testing one batch of meters. For traceability purpose *x' marks to be given in PCB Counter leads are soldered on the PCB and counter is fixed to the bracket. The PCB assembly is then fixed on the base pillar. The assembled meters are then fixed on the base pillar. The assembled meters are then tested for HV are tested for LED display in

the testing equipment provided. In case of any rejection, sticker giving the defect is affixed on reject meters and returned for trouble shooting. Calibration For calibration the meters are energized for 30 minutes on 230V supply. STARTER PRODUCTION UNIT The scope of this department is to assemble, test, finish, cover and store of motor starters of different HP rating. SMW has the over all in charge of this department. Procedure In UEI produces Four types of starters. They are as follows NSD starters ATS starters OSRIPI FATS Assembly Procedures of HSD Starters The collection of materials as per regular indents issued by production control - CH . The finger contact assembly is done as per chart by reviewing appropriate components. Board Assembly is carried out by using the appropriate number of different kinds of carrier assembly and other components in the board. Assembly as per the chart. The over coils are wound to suit the different HP by utilizing the chart specifying gauge number of turns and lead length. Main Assembly is done by fixing N/V release Assembly. Assembly procedures of ATS Starters

The finished painted frame is selected depending upon Horse Power. The drain plug is fitted. Transformer of appropriate Horse Power inserted and fitted into the frame. All leads are terminated to the Terminal Board after trimming and soldering . The tested and painted unit of appropriate Horse Power is bolted to the frame. Operations of the ATS starter is checked. The voltage at each tape is verified. The tripping of the starter is verified with U/V release only. Assembly procedures of OSR Starters (I & II) The magnet assembly and setting is done on the assembled board irrespective of Horse Power. The Rotor setting is done on the magnet set OSR board and ensured that the protection of the handle is properly transferred to the moments of rotor contact over the fixed contacts.. The rotor set board is assembled into the box overload coils in sets are introduced as per Horse Power. Connections are done as per the wiring diagram. The operation of the magnets and connections are also rectified in testing. Calibration:The assembled starter is transferred to the testing for calibration of overload dashpot, where it is calibrated for 100 and 125% of normal current. Assembly procedures of FATS The silent constructional features of this starter is that it is manufactured on a motor control panel. Manufactured on a motor control panel. Manufactured out of LOSWG steel sheet and supported on the transformer tanks. The transformer tank is leak proof with oil drain using air drying enamel paint. The auto transformer is oil cooled drying enamel paint. The auto transformer is oil cooled or air cooled and will be suitable for three starts per hour equally spread and starting time not exceeding 30 sec. The bus bars are of tinned copper of

suitable capacity having R, Y, B colour code. Cable entry is provided at a right handside with cable box for line and Motor.

The objective of this department is to achieve monthly target as per production programme issued from marketing department. SMW has overall responsibility of this department He is responsible to Ensuring targeted production

Authorization of annual /monthly production plan based on budget. The responsibilities of SEW are Preparation of BoM and annual / Monthly production plan Planning, scheduling and des paching of job cards Identifying the gap in the implementation process of other functionaries involved are given against

Responsibilities

individual activities

The scope of this department is Planning in respect of components relating to the production of the products Testing the products Finishing and packing the products Scheduling of operations in respect of manufacture of components Assembly of parts and finished products Preparation of BoM.

3.4 FINANCE DEPARTMENT

A business needs funds at every steps to start a business, to operate it and to expand or modernize its operations. Finance is required to bring a business into existence, to keep it alive and to see it growing. The management of finance is essential for the success of the business. GM is the over all responsibility of the department. SMA is the head of the finance department. He looks after the budget, finance, posting and audits of accounts. The senior officer accounts takes charge to look into the day to day affairs of the financial of the company. The senior officer establishment deals with calculating employees wages, provide provident fund, ESI etc. The UEI Ltd has an initial capital amount to Rs. 4 crores. Its products are sold to its main customer KSEB. It also has other domestic customers.

Tax UEI Ltd has to pay the following taxes: Income tax Sales tax Excise duty Educational cess The sales tax charged per meter in kerala is at the rate of 12.50% whereas if sold to other states outside kerala the rate is only 4% per meter [ie, central sale tax] Educational cess is 2% on the excise duty. Presently the excise duty is 16% on one meter and the educational cess is 2% of the 16% Job card It used to calculate the quality of products individual prod: time The important registers maintained by the finance are given below. Purpose Journal Sales Journal The various sections under finance department are Book & Budget Sales Priced stores Ledger Costing

Book & Budgets Collection of accounts from different sections Preparation of trial balance and final account Co-ordination with auditors Helps statutory auditor Sales Invoice generation Billing Collection Debtors ledger Price Stores Ledger This section is responsible for maintaining accounts for the stores in monitory items. Costing Each products is having a separate section . It sets the cost of that is used by commercial group to add profit margin to'set the price. OTHER IMPORTANT FUNCTIONS Payment to establishment Wages Salary

Payment to suppliers Indigenous Purchase Important Purchase [purchase, Bills] Terms of payment for purchase are Letter of credit Advance Cash and delivery Site Draft Pro-forma payment Service Bills This section maintain bills for payment of Factory service Maintenance Internal audit The main function of internal audit are Fault recognition Suggestion for improvement Assisting working level people Internal audit conducts site audit, once in a year

3.5 COMMERCIAL DEPARTMENT

Over all responsibility for marketing policies rests with GM. Coordination commercial function including marking. Commercial department include sales department also. Procedures The company markets its products in three ways. Firstly , by responding to tenders and quotations as per customer requirement and specification. SMM shall consolidate the requirements of the product, taking into consideration the customer requirements, stated or unstated, statutory and regulatory requirements or any other additional requirements determined by the company, if any, including requirement. He shall prepare a note incorporation the above requirements and submit the same to the Apex Management for review and approval. Secondly, though Approved dealers or distributors. Order for UEI standard products are normally handled though dealers. Only in case of many change in specification/ additional features on standard products.

Thirdly, by counter sales. When a customer approaches directly to purchase the product of the company, he has to fill up the order format and if his requirement is in line with the company specification, company registers the order and sales is effected. The function of this department also includes handling, storage, packaging, preservation and delivery of finished products. Major Competitors of Meter' HPL Socomec Pvt Ltd Anchot Electricals Ltd Naina Powers Pvt Ltd ECE Industries TTL Ltd Avener Power Industries Country Meters ECIL Holy Meters (India) Pvt Ltd Major competitors of starter DB Traders Bentex L&T Cromption Greives Jyothi Electricals Adwani Orlicor Culcutta Culcutta Bombay Bombay Culcutta Bombay New Delhi Damon Hyderabad Hyderabad Noida Hyderabad New Delhi Hyderabad Hyderabad

Materials Planning and Control [MFC] This department place a strategic role in materials management. MFC is the prime agency responsible for the availability of any material required for production and hence constantly keeps track material status. It is the department, which receives the material is made available to the manufacturing section. As this department has the major responsibility of the stock in the store and for allocation and co-ordination with the purchase department procuring right material.

3.6 PURCHASE DEPARTMENT

This department deals with the purchase of raw materials from various sources. In UEI Ltd, raw materials are purchased through inviting tenders from suppliers 100% of raw materials are purchased from outside suppliers. Production department gives order to the purchase department to purchase all materials. The main raw materials required for UEI are Aluminium road Steel sheet of various thickness Steel roads Copper sheet Bras sheet Copper and bras components The scope of the purchase department is to purchase all materials and services required by UEI Ltd for use in production and servicing of plant and machinery.

Purchase Policy UEI, has a purchase policy to purchase raw materials in right quantity and quality at right time, at right place from a right source. For this the company firstly invites 10% of the total tender from the suppliers . The source of materials is selected by checking the samples collected from different supplies. Acceptance of sample can be done as per the recommendations from he quality assurance department. If the samples are qualified the criteria the suppliers can be included in the sent to qualified suppliers only. They only have the ability to provide bulk of raw materials of the company. Materials required for the company as follows, Raw materials Components Consumables Tools Stationeries Capital goods Spare goods Spare parts Sub assemblies Services The responsibility of purchasing material roots on a purchase committee.

All the purchase shall be made by purchase department. All items except capital goods required by various departments are intimated to store who prepares purchase intend and forward the same to giving full specification, samples of necessary requirements of capital goods is identified in various departments and is sent to purchase department often getting Approval from the competent authority. The validity of quotations inviting the purchase department is only upto 30 days. Major suppliers Eppeltore Eng. Benetec Electrical and Electronics Delhi Calcutta

 Rolene Meter Pvt Ltd Adura Meters Ltd Major Components Suppliers are Kelton Sha Electronics Rolene Meters Pvt. Ltd Konark Electronics Gashaw Electrical and Electronics

Hydrabad Hydrabad

TVM Ahamadabad Hydrabad Bangalore Culcutta

3.7 MARKETING DEPARTMENT

The scope of this department is to covers all the products of the company sold directly to customers against orders or through approved dealers / distributors appointed by the company . Over all responsibility for marketing policies rests with GM. Coordination of commercial function including marketing. This function rests with SMM. Duties of SO -marketing Now the UEI produce motor starters and meters. The responsibility of marketing of motor staffers and other products rests with So-marketing. The responsibility of the So-Marketing is to maintaining and promoting dealers for starters and other products; development of new dealers/ customers, preparation and providing production programme to works, arranging dispatches as per schedule, payment follow up, customer co-ordination scrap sales and other assignments given by SOM.

Duties of SO -sales The responsibility of marketing of meters and contactors rests with the section officer-sales. The responsibility of the section officer-sales is to assist SMM in achievement of departmental objectives and record keeping, tendering and other assignments given by him. The other duties of section officer-sales are as follows Preparation and providing production programme to works Arranging dispatches as per schedule Payment follow up Customer Co-ordination Compliance of excise formalities Stock maintenance Arrange packing Invoicing Payment Collection and filling excise return in respect of meters and contactors Stock maintenance Packing and invoicing Payment follow up in respect of staffers, scarp and other products Marketing Procedures This department also doe s the marketing of the products. In three ways the department does its function. Firstly; by responding to tenders and quotations

as per customer specification and requirements Secondly, at the rate contact with the KSEB, with the support of Kerala State Govt. Thirdly, by counter sales. The company has distributors and dealers in Chennai, Mumbai, U.P etc. Dealers and distributors does the advertisement jointly. Indian electrical and Electronic Manufactures Association publication and other technical magazine are the main source of advertisements. Major Customer KSEB KSEB already purchasing required single phase Energy meters from the organization. Hence there will be sufficient demand will be increasing during the succeeding years. Moreover the industry makes enquiries from Electricity Board of other states also. Major Supplies of Meter Kerala State Electricity Board Northern Power Distribution Company Ltd Eastern Power Distribution Company Ltd Southern Power Distribution Company Ltd Central Power Distribution Company Ltd Andrapradesh Andrapradesh Andrapradesh Andrapradesh

UEI produced starters mainly for water Authority and other sectors related to irrigation facilities. Major Supplies of Starter . The major suppliers of starter are Kerala Water Authority, Mills, Irrigation Department etc.

MARKETABILITY OF UE1 PRODUCTS Single Phase AC Watt-hours Meter Watthour meters are required by KSEB. The present annual requirement of single phase Watthour meters is assessed as 12 lakhs Nos. But in future it has low demand due to the advancement of technology. In addition to KSEB, UEI distributes meters other states also. Electronic Energy Meters KSEB already purchasing required single phase Energy meters from the organisation. The presently used Electronic Energy meters will to placed by KSEB. The present annual requirement of Electronic Energy meters are assessed as 15 lakhs Nos. Hence there will be sufficient demand during the succeeding years. Moreover the industry makes enquiries from Electricity Board of other states also. Fully Automatic Auto Transformer Starter Fully Automatic Auto Transformer Starters are required by Kerala Water Authority. In addition to the KWA starters are required for irrigation department, mills etc. Hence presently there will be sufficient demand for starters. The present annual requirement of starters are assessed to be 15 lakhs Nos. If is a successful unit in this organization. AB Switches AB switches are required by KSEB. The present annual requirement AB Switches by KSEB is assessed as 15 lakhs Nos. and the demand is expected to be increased during the succeeding years. Hence there is no problem in selling any number of AB Switches to KSEB.

 A.

Transformer production and Repairing Repair of Dis. Transformers The high rate of failure of Distribution Transformers in KSEB, power

system may perhaps be described as one of the weakness of distribution system management of present times. Every year distribution transformers worth Rs.10 crores fail in power system. The average period before a new distribution transformer comes back to repair shed is estimated to be mere 3-4 years . Even a conservative estimate puts the failure rate at a 20% compared to one to two% in other countries. B. Manufacture of Distribution Transformer In the XIth Plan period , the Power system may perhaps be described as one of the weakness of distribution system management present times. Every year power system. In Kerala, the additional requirement of distr. Transformer will be of the order of 500 MVA per year, which will amount to an addition of 2000 Distribution Transformers per year.

3.8 QUALITY CONTROL DEPARTMENT

This department is concerned with checking the quality of products made in company. At each and every stage of production the quality of the product is checked it become the final product it should be cross checked. Quality Policy UEI and its employees are committed to develop, manufacture and marketing of house service energy meters and motor control gears, ensuring customer satisfaction of its products and services through continual improvement of the effectiveness of its OMS achieved by setting and reviewing objectives Quality Objectives Top management of UEI establish, implement and communicate operational measurable Quality Objectives at all relevant functional levels. The achievement of the same is measured monthly through MPRM.

Quality Management Principles UEI and its quality policy and manages its quality system following the eight management principles framing the guiding principles of ISO:9001: 2000, listed below. Customer Focus UEI meets customer requirements and strives continuously to meet customer expectations by determining and reviewing customer requirements and measuring customer satisfaction. Leadership Top management of UEI establishes and provides leadership and unity of purpose and direction through management Review Meetings, Monthly performance review Meeting and Provision of resources. Involvement of people UEI believes that involvement of all employees is essential for the better functioning of the organization. This is achieved by planned training as given in the guidelines for training. Process Approach The departmental guidelines of major functions follow a process approach and include PDCA cycle, which provides proper direction for achieving results when resources are managed as a process. It also helps to provide direction in taking planned corrective actions. Continual Improvement

Continual Improvement of QMS is achieved through measurement of quality objectives achieved, measurement of customer satisfaction. Factual Approach in Decision Making UEI takes effective decisions based on results of analysis of data. This is achieved through the interactions in the management meetings on the performance of individual departments. Mutually Beneficial Supplier Relationship UEI tries to maintain beneficial and a mutual relationship with supplier.

QUALITY ASSURANCE
The SE Quality Assurance is in charge of quality checking of the raw materials samples. The quality assurance department also checks quality of incoming raw materials and, the products in process. Inspections of finished goods are done by AE inspection. All meter products is the company are handed over to the quality control department for improvement of quality it necessary. The checked and passed meters are handed over to sales department. The sales returned meters are checked and corrected here. As a commitment towards Total Quality Management in line with CII/EFQM guidelines, annual improvement action plans are being implemented involving techniques like; Benchmarking Business Process Re-Engineering Six Sigma and Kaizen ;

These are resulting in cycle time reduction for further improvements in delivery and technological process up gradation, leading to improvement in quality profit to products and enhanced customer focus on a continuous basis. To fulfill its role as a corporate citizen towards protection and conservation of the environment and ensuring that its products and systems also meet such requirements , UEI has finalized a Corporate Environment Management Policy for ISO 14001 Certification. For ISO 9001 certification the INTERNATIONAL AUDIT is done ones in six months by the UEI personnel independent of their functions and External Audit is done by Bureau Verities Quality International. MANAGEMENT RESPONSIBILITIES REGARDING QUALITY Management must define and document its policy objectives and commitment to quality Ensure that it is understood and implement at all levels Define responsibilities and authorities Identify verification activities and assign to competent personnel with adequate resources Appoint a Management representatives QUALITY SYSTEMS STANDARDS ISO- international Organization for standardization ISO Series of Standards ISO 9000, ISO 9001 : 2.000 ISO 9001

 Covers management responsibility, contact review, control of design, purchase, production, testing storage etc. All units of UEI are ISO 9001 certified. Certification Agency BVQI (By bureau Veritas Quality International) International Audit once in Six Months ISO 9000- 2000 Version - Brief Over View Revised Standard is compatible with principles of ISO 14000 and TQM. It centers on results achieved through P- D - C - A (Plan, Do, Check, Act) and processed approach. Focus on business needs , continue improvement through measurable performance parameters leading to customer satisfaction. Mandatory documentation requirements simplified required in six of the following areas. 1. Documentation control 2. Quality records 3. Internal audit 4. Control of non - conforming products 5. Corrective action 6. Preventive action ISO 14000 (Environment Management System) Covers Statutory, Regulatory Acts (Pollution, Chemical Treatment, Discharge etc) Energy Consideration, resource utilization Quality Issues faced By UEI

1.

Performance / Function Input to Output Performance

2.

Dimensional Mounting Fitting Connections Layout Foundation etc

3.

Completeness Incomplete Suppliers Incomplete Finish Incomplete Spares Incomplete Tools Incomplete Documents (Drawings, Test Reports/Certificate)

4.

Quality of Documentation Inadequacy (Technical Information) Not Clear / Legible

5.

Delivery Not in sequence as required by site/ customer

6.

Others Finish Alignment Appearances Ease of handling/maintains Ergonomics

7.

Response Time, Behaviour and attitude of UEI personnel Towards Customer.

TQM Model: the Ten Essential Steps Management Readiness Customer Supplier partnership Environment Scanning Existing System Strategic Planning TQM Training Disciplined System implementation Process Enhancement Performance Evaluation Continuous improvement

3.9 RESEARCH AND DEVELOPMENT DEPARTMENT

Purpose of R & D Department The purpose of R & D department is to control the design and development of new products, modifications in the design of the existing products, and to maintain records for the same such as flow charts, drawings, and bill of materials Scope of R & D Department The scope of this department is the design and design modification of the following products manufactured in the company, a) b) c) d) High quality single phase AC Watthour Meter Oil immersed AC Motor Starters Electronic Energy Meters Fully Automatic Auto Transformer Starter

e) f) g) h) i)

UPS for Computers Static Auto fare Meters Water meter AB Switches Any other new products

Responsibilities and Authorities of R & D Department The Apex management Team holds the responsibility for the final approval of the technical specifications of the product, which is to be taken up for design and development. SMW holds responsibility to convene the core committee for reviewing the design at various stages. He is also authorized to Approve the various design outputs such as bill of materials, drawings, flow charts of the product, Approving brand etc. SMR & D holds the responsibility of preparing the product flow chart, bill of materials, design drawings wiring diagrams etc

3.10 STORE DEPARTMENT

PMW is over all charge of stores store assistants have the individual responsibility relating to all operations of the respective sub stores and to keep the records property. The duly of assistants are to count the quantity of goods. They are also trainees . Function of store Department Receiving materials / Accounting Issue of Materials Items for Repair / Rectification / Calibration/ Refilling sub Assembly / Receipt of item for outside issue . Inventory management

Procedure For making the function of store department more effective store is divided into different sub stores namely General store Raw material store Electronic store: Starter store: Tool store Stationary stores The main objective of store department is the materials to be stored in proper places with proper accounting, storage is done under preserved condition wherever necessary. Identify items which deteriorates quality from past experience.

3.11 SAFETY DEPARTMENT

Every organization must have a safety department for the safety of the workers. Though the frequency rate of accidents comparatively low, the management is take keen interest to reduce the accidents as far as possible by engineering methods and personnel equipments at inevitable stages. Safety precaution in UEI For making the functions of the following steps. Safety committee. Safety steward committee. Safety training for executive supervisor and arisans. Accidents investigation reporting system. safety department UEI takes the

THE OBJECTIVE OF THE SAFETY COMMITTEE Objectives of the safety committee are as follows Control the accidental hazards Promote safety consciousness among employees Communicate to the top management regarding safety aspects. Safety stewards will be entrusted with the responsibilities of continuous watchfulness. Persuasion and correction of fellow employees to enable safe methods of work being adopted. In addition to the above , award of rolling shield for safety and cleanliness was introduced during the year 1983 in this unit. The rolling shield will be awarded to sections that maintain goods, safety condition of working and maintain cleanliness.

CHAPTER IV

FINDINGS AND SUGGESTIONS

4.1

FINDINGS
Good reputation for the company Hard working skilled labour force Effective attendance system Well disciplined staff and employee Good management-employee relationship Harmonious Industrial relations Regular feed back system Solvency Maximum capacity utilization Good HR planning

4.2

SWOT ANALYSIS
SWOT analysis of a company reflects the effectiveness of the function of

the company in each and every department. Brain storming technique was adopted to final the SWOT. It is a group creativity technique designed to generate a large number of ideas from a group of employees. Suggestions are evaluated and the analysis is made. STRENGTH Market leaders in Kerala State ISI & ISO 9002: 2001 certification Effective internal check system to maintain quality Involvement of workers is high Non Occurrence of strikes and lockouts Easy flow of communication Continual improvement WEAKNESS Lack of modern equipments Political interference Poor financial stability Lack of marketing executives In adequate R &D Time consuming policy decisions

 Lack of motivational technique OPPORTUNITIES Go for national market that is outside Kerala Use more advertisement technique More marketing opportunities for the products Improve the working conditions. THREATS Possibility of Privalisation Globalisation policy Emergence of modern Technology Customer focus

4.3

SUGGESTIONS
Better training for improving the skills of the workers and the officers should be provided by the company

Many employees have to travel long distance daily. So the company should provide quarters to the employees.

Quality of spectacles and foot wear provided by the company should be increased

More marketing efforts should be made Improve the motivational technique The employees feel satisfied if they are provided with such services and they also feel committed to the organization and improve the process of production

4.4

CONCLUSION
The United Electrical Industries Ltd., Kollam incorporated in the year

1950 has a unique position in India's pioneer product of Electricity House service Meters. It is a public limited company under the control of Kerala Government . The main customer of United Electrical Industries Ltd is Kerala State Electricity Board. To say United electrical Industries Ltd is one of the profiteering Public sector Unit in the Country, the company will have good future and exciting things happening today in the field of automation and power electronics and like any other adventure. The current phase of innovation and business solutions has thrown up a number of challenges and opportunities for a changed approach to business itself, especially in the electronics sector. UEI LTD Company has earned profit from the initial stage of its operations and its confident of meeting all the challenges that lies ahead and aims at achieving the highest turnover. Since the company is the market leader in Kerala. They can survive a long period in the state market. They are producing good quality products. The main product of the company is the electronic meter. The company has launched some new products and some are in the development stages. The study brought put many features and functions of the organization.

BIBLIOGRAPHY

Department files Company journals Websites www.Unilecindia.com www.quotc.com www.arcweb.com

DECLARATION

I, JASMIN M.S., hereby declare that this project work entitled "AN

ORGANIZATION

STUDY

UNITED

ELECTRICAL

INDUSTRIES LTD- PALLIMUKKU, KOLLAM." is a bonafide

work done by me and Submitted to the University of Kerala in partial fulfillment of the requirements for the award of the Degree of Master of Business Administration Degree course.

Date:

JASMIN.M.S S3 MBA AIIM, Peringamala

CERTIFICATE

This is to certify that this project report titled organizational study at United electrical industries Quilon Ltd. being submitted by Ms. JASMIN M.S. third semester student, Allama Iqbal Institute of Management, Peringammala, Trivandrum in practical fulfillment for the requirement of the award of the degree of Master of Business Administration of the University of Kerala is a bonafide record of work done by her under my supervision and guidance and that this work has not been submitted elsewhere for a degree.

. Director A1IM Peringammala,

..

M/s LEEBA BABU

(guide in charge)

ACKNOWLEDGEMENT

I am grateful to Dr. M.H. SALIM the Executive Director of The Allama Iqbal Institute of Management, Project guide M/s LEEBA BABU and all the faculty members for their co-operation in preparing this report. I am very much thankful to Mr.R. SUKU, Managing Directors of UEI LTD. For having permitted me to undergo my project in their esteemed organization. Finally, I take this opportunity to thank all the staff of UEI LTD. Those who have helped me directly and indirectly to make this project endeavor a successful one.

Place: Peringammala Date:

JASMIN M.S.

ABBREVATIONS

UEI SMM Prd Com CC MRC PMW MPRC SMR & D SEQA AEI MCG SEW SO Store SM Com PO AEC SMA SOM

United Electrical Industries Ltd Senior Manager Marketing Production Committee Core Committee Management Review Committee Production Manager Works Management Performance Review Committee Senior Manager Research & Development Senior Engineer Quality Assurance Assistant Engineer Inspection Motor Control Gear Senior Engineer Works Section Officer Store Senior Manager Commercial Personnel Officer Assistant Engineer Commercial Senior Manager Accounts Section Officer Marketing

SOS SOA SOE GI TO BoM CH SCHM SEMCG PC PI LE POP CAssi. SAssi. MAssi. SG OS Assi.

Section Officer Sales Section Officer Accounts Section Officer Establishment Goods Inward Time Office Bill of Materials Charge Hand Senior Charge Hand Motors Senior Engineer Motor Control Gear Production Control Purchase Indent Letter Enquiry Purchase Order Place Clerical Assistant Starter Assistant Meter Assistant Security Guards Officer safety Assistant

TABLE OF CONTENTS
Chapter No. CONTENTS Page No.

1.

INTRODUCTION
1.1 1.2 1.3 1.4 Scope of the Study Objective of the Study Methodology Limitations of the Study Industry Profile Company Profile Product Profile Overall Organizational Structure Human Resource Department Production Department Finance Department Commercial Department Purchase Department Marketing Department Quality Control Department Research and Development Department Store Department Safety Department

1-2
1 1 2 2

INTRODUCTION TO THE STUDY

2.1 2.2 2.3

3-12
3 4 5

3.

FUNCTIONAL AREAS
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.1 0 3.1 1

13-59
14 15 24 31 35 38 40 47 54 56 58

4.

FINDINGS AND SUGGESTIONS

4.1 4.2 4.3 4.4 Findings SWOT Analysis Suggestions Conclusion

60-64
60 61 63 64

APPENDIX BIBLIOGRAPHY

65-70 71

LIST OF FIGURES
Figure No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. Figure Headings Overall Organizational Structure Current watt hour meter Unilec single phase and three phase meter Oil immersed AC motor starters Fully Automatic autotransformer starter Air break switchers Domestic water meter Unilec UPS Flow chart of Human Resource Department Flow chart of Production, Flow chart of Quality control and Planning Department Flow chart of Finance Department Flow chart of Commercial Department Flow chart of Purchase Department Flow chart of Purchase procedures Flow chart of Marketing Department Flow chart of Quality control department Flow chart of Research and Development Department Flow chart of Store Department Flow chart of Safety Department Flow Diagram of Static meter Flow Diagram and Motor starters Schematic design of development stages of product Page No. 14 5 6 7 9 10 11 12 15 24 29 31 35 38 40 42 47 54 56 58 65 66 69

LIST OF TABLES

Table No. 1.

Table Headings

Page No.

Table of Public Sector electrical equipment industries in Kerala

2.

Table of Balance Sheet as on 31st March 2006 in UEI Ltd., Kollam

67-68

3.

Table of Performance Analysis in UEI Ltd., Kollam

70

A Report on Organization study at

UNITED ELECTRICAL INDUSTRIES LIMITED

Submitted to

The University of Kerala

Thiruvananthapuram

In Partial fulfilment of the requirements for the Two-year full time

Master of Business Administration

Degree Course

by

JASEMIN M.S.
S3 MBA, Roll No. 9526 2007-2009 Batch ALLAMA IQBAL INSTITUTE OF MANAGEMENT Peringammala, Thiruvananthapuram

Under the guidance of

Ms. LEEBA BABU

September 2008

SYNOPSIS

UNITED ELECTRICALS LTD., KOLLAM, is a state government undertaking, is manufactures of starter and meters. The company is situated in Kollam. The main objectives of this study is to have general awareness about the functioning and management of organization this report covers in details about the company profile, the organization structure and the working various functional departments like Marketing, Production, Finance, R&D, Purchase, Personnel, Commercial Department, Quality Control Department. Finally the report includes the findings and some suggestions for the betterment of the firm.

BIBLIOGRAPHY