1.

AKBAR
3 years of experience as collection executive. t-board default more-indica on board-maruthi alto for goods-mahindra defaults more Reasons: Ususl reason given by t board customer is didnt get payment . FI not done properly(especially just check the pass book for address proof) Proper education of business executives not done-they concentrate more on getting business and forgets verification properly CIBIL check make it strict. Mode of collection causes non intentional defaulters Especially ECS:because the business executives doesnt educate the customers about it. Hw to avoid defaulters? FI done properly Try to collect full PDC rather than ecs.its useful for the company and the customer. Customer doesnt have to go through the difficulties caused by the ecs transaction.

Ecs customers should be educated more. CIBIL check made strict. Give more to on board customers If ageing occurs try to collect before 30th and do not allow to go beyond 4th ageing. Try to avoid giving personal loan to existing car loan customer they tend to default in any one(especially t board) Legal action should be taken. 2.A.C.Balaji Two and half years of exp Both on board and t board defaults On board:maruti alto T board:indica,sumo Reasons maximum given:payment is not given by the customers company. On board customers:intentional defaulters because of lack of awareness.executive problem is also there because proper follow up is not there. Mode of Repayment problem Usually in ECS:proper updation is not done by the dexecutives so ecs bounce even though money is available in bank.business executive doest do proper follow up.they check only till the disbursement of the amount and will not check

whether ecs is updated or not.collection executives will get to know tht the default has occurred only after 1 month. Hw to avoid this? Proper FI Legal action In MMFSL 2 or 3 ageing is not taken as a problem as in banks.prper awareness should be given to the customers about the legal procedure. Repossession should be done when customer cross soft bucket itself so tht intentional defaulters will understand the risk of non payment. 3.K CHANDRAN Two and half years Defaulters:T-board and On board T board:indica On board:bolero Reason given:t board:didnt get the money. Avoid ECS:business executive processing is not correct Collection executives have to keep a close watch on the customer in age 1 itself get in touch with the customer some field executive leave it if the customer is not taking up the call.

For t board customer keep a comfortable due date that is 25.they get money from the company they work only at that time but the computer doesnt accept it if the customer data is entered on 5th the computer automatically keep the due date as 10th that is 5 days after the entering of due date. Educate the customer about the due dates and collection etc. If during the FI alayse the customer and based on the income reduce the amount given. In the fi for on board try to identify the intentional defaulters and try to reduce it.ie avoid politicians. 4.Sathyamurthy 9 months of service Default T board:major(indica) Major reason said:customer not getting money. On board to a great extend(maruthi 800) How to reduce default For t board customer regular follow up will reduce thedefault. Educate the customer in the starting itself about the defaults that will happen and about the due date. ECS The updation is not properly done by the executives.

If the Fi is made stricter then we can reduce the default.that is reduce the amout given to low income customers. 5.velmurugan 7 months Both T board and on board go into default T board mainly:maruthi omni,tata indica,Mahindra xylo On board Swift,ford fiesta Hw to eliminate default Follow up with the customer and the executives will have an idea about the whether the customer will default or not if they knoe that the customer will default then they can warn or remind the customer earlier itself, Business executives can get in touch with the customers and educate them about what happens if the customer defaults. Like their name would come in CIBIL and they will not be able to get any more loan etc. If at all the customer sell the vehicle to a third person the details of the third person should be collected and kept. Most of the customers of mmfsl are uneducated they should be educated about the process of ecs. 6:vijay 5 months

Default:t board and on board Hw to reduce Proper legal action should be there when cuatomer reaches age three if we reposses the vehicle the t board customer will pay back even though this might not work with on board. The collection executives should follow up regularly. Getting pdc through collection executives should be made stricter rather than calling and telling customer to bring pdc coz they may forget. FI should be made stricter the executives lack in it. Regular intimation of pdc should be made regular.and intimation to the collection executives regarding the default payers. Business executives should keep in touch with the customers for minimum of three months.the customers might be unaware of the due date and all so if business executive is in touch they might be able to show them the rope. 7:swaminathan 3 months Reduce default by reducing amount in FI Check FI thoroughly becoz there are cases when customer of mmfsl act as guarantor for another customer and vice versa.this should be avoided because this will cause default for both customers.

Check whether they have commitments to any other bank. Ecs:educate. 8.Ramesh 1 year T Board:Indica Educate customer Collection executives tend to leave the collection executives if they are not responding to phone for age one customer.go and talk to the customer directly rather than leaving it. Ecs problem occurs because of both executives and customers Executives should check it properly Pdc finished should be regularly informed Personal loan and car loan together causes default this should be avoided Educate the customer abouth wqhat will cause because of the non payment. Put due date for the customers as different as possible. 9.David 10 months Dont give personal loan for default customers. Reduce the amount based on the FI of the customer

When Age 3 occurs reposses the vehichle it will reduce the default to an extend especially for T board customers 10.Vinayakam T board:PIndica,tavera,Sumo Bussiness executives should educate the customers about the fine which will get accumulate at the end Proper follow up by the customer Get the money within the correct ageing dont allow it to grow Family relatives should not be kept as guarantor.wspecially for the t board customer avoid it to the maximum.try to put a non relative as the guarantor. Communication should be correct that is if the ciustomer wants you to go and collect the money at a particular time go at that time rather than any time you like and when you are with the customer give him you full attention rather than take phone in between. Use proper language when you are talking to the customer. Show thta you are giving importance to the customer. Tell them about the AFC charges.when they come for full payment reduce the afc charges so that we have more customers by word of the mouth marketing. Repayment schedule should be correctly given to the customers that is this document contains details about how

many dues they have to pay and the amount and due date is also mentioned. Due dates should be mentioned to the customer. Afc should be reduced on due date clearance. Pdc finished info should be given Wavier in the afc charges and all should be given for early settlement it will improve the business. 11.Lakshmana Bharathi 2&1/2 years Insurance should be taken with the emi rather than with thaking fully at one time.then the customer will concentrate on giving the insurance that month and default on the due payment. Pl given person should be veified properly and given. Schedule about their due date is not given properly which should be given accordingly. Business executives rather than leaving the customers after business should keep in touch with them Many ppl dont trust the collection executives during the first stage so it will be better if the business executive is dealing with them. Tele calling should be there

Collection executives will leave the soft bucket if they are not taking the call and concentrate on the hard bucket becoz the company gives them target certain amount which they have tp take care of. Atleast message the customer about their due date. Remainder letter about the due and default should be given Becoz of the pressurisation the collection executives leave the soft bucket and concentrate more on the npa customer When ecs form is given its not properly filled business executives should check that before updating Business executives should be given an area as collection executives.most of the executives doesnt knw wht they have done If business executive is in touch with the collection executives then the non starters can be avoided.