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AM3900 Array Module (CDE3992/CDE3994)

FRU Replacement Guide


48990-00, Rev. A

Proprietary Rights Notice


This document contains proprietary information of LSI Logic Corporation. The information contained herein is not to be used by or disclosed to third parties without the express written permission of an officer of LSI Logic. Any products described herein are licensed products of LSI Logic.

Document Description
Document 48990-00, Rev. A. September 2010. This document will remain the official reference source for all revisions and releases of this product until rescinded by an update.

Disclaimer
It is the policy of LSI Logic Corporation to improve products as new technology, components, software, and firmware become available. LSI Logic reserves the right to make changes to any products herein at any time without notice. All features, functions, and operations described herein may not be marketed by LSI Logic in all parts of the world. In some instances, photographs and figures are of equipment prototypes. Therefore, before using this document, consult your LSI Logic representative for information that is applicable and current. LSI LOGIC DOES NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR THE USE OF ANY PRODUCTS DESCRIBED HEREIN EXCEPT AS EXPRESSLY AGREED TO IN WRITING BY LSI LOGIC.

License Restriction
The purchase or use of an LSI Logic Corporation product does not convey a license under any patent, copyright, trademark, or other intellectual property right of LSI Logic or third parties.

Copyright Notice
2010. LSI Logic Corporation. All rights reserved.

Trademark Acknowledgments
LSI, the LSI logo, HotScale, SANtricity, and SANshare are trademarks or registered trademarks of LSI Logic Corporation. All other brand and product names may be trademarks of their respective companies.

Regulatory Compliance Statements


FCC Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the Federal Communications Commission (FCC) Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his/her own expense. LSI Logic Corporation, is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by LSI Logic. It is the users responsibility to correct interference caused by such unauthorized modification, substitution, or attachment.

Laser Products Statement


This equipment uses Small Form-factor Pluggable (SFP) optical transceivers, which are unmodified Class 1 laser products pursuant to 21 CFR, Subchapter J, Section 1040.10. All optical transceivers used with this product are required to be 21 CFR certified Class 1 laser products. For outside the USA, this equipment has been tested and found compliant with Class 1 laser product requirements contained in European Normalization standard EN 60825-1 1994+A11. Class 1 levels of laser radiation are not considered to be hazardous and are considered safe based upon current medical knowledge. This class includes all lasers or laser systems which cannot emit levels of optical radiation above the exposure limits for the eye under any exposure conditions inherent in the design of the laser products. LSI Logic Corporation is not responsible for any damage or injury caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by LSI Logic. It is the users responsibility to correct interference caused by such unauthorized modification, substitution, or attachment.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numrique de la class A respecte toutes les exigences du Rglement sure le matriel brouilleur du Canada.

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

Contents
REMOVING AND REPLACING COMPONENTS
Replacement Parts .............................................................................................................................................. 1 Handling Static-Sensitive Components ...................................................................................................... 2 LEDs and Displays ............................................................................................................................................... 2 LEDs on the Front of the Array Module................................................................................................. 3 Power-Fan Canister LEDs ........................................................................................................................... 4 Controller Canister LEDs............................................................................................................................. 5 Battery Canister LEDs................................................................................................................................... 7 Service Action Allowed LED ...................................................................................................................... 7 Replacing a Drive................................................................................................................................................. 8 Replacing an AC Power-Fan Canister......................................................................................................... 11 Replacing a DC Power-Fan Canister ........................................................................................................... 13 Replacing a Controller Canister.................................................................................................................... 16 Replacing a Battery ........................................................................................................................................... 19 Replacing an SFP Transceiver ....................................................................................................................... 21 Replacing an Air Filter...................................................................................................................................... 23 Cleaning an Air Filter........................................................................................................................................ 25

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

List of Figures
REMOVING AND REPLACING COMPONENTS
Figure 1. LEDs on a Rackmount Array Module Front View ............................................................. 3 Figure 2. LEDs on a Power-Fan Canister .................................................................................................... 4 Figure 3. LEDs on a Controller Canister ..................................................................................................... 5 Figure 4. LEDs on a Battery Canister ........................................................................................................... 7 Figure 5. Removing and Replacing a Drive .............................................................................................. 9 Figure 6. Removing and Replacing a Power-Fan Canister ................................................................ 12 Figure 7. Removing and Replacing a Power-Fan Canister ................................................................ 15 Figure 8. Removing and Replacing a Controller .................................................................................. 18 Figure 9. Removing and Replacing a Battery Canister ....................................................................... 20 Figure 10. Removing and Replacing an SFP Transceiver .................................................................. 22 Figure 11. Removing and Replacing an Air Filter ................................................................................. 24 Figure 12. Inserting an Air Filter into a Screen Frame ........................................................................ 24 Figure 13. Removing and Replacing an Air Filter ................................................................................. 25 Figure 14. Inserting an Air Filter into a Screen Frame ........................................................................ 26

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

List of Tables
REMOVING AND REPLACING COMPONENTS
Table 1. LEDs on the Array Module Front View ................................................................................... 3 Table 2. LEDs on a Power-Fan Canister ..................................................................................................... 4 Table 3. LEDs on a Controller Canister ....................................................................................................... 5 Table 4. LEDs on a Battery Canister ............................................................................................................. 7

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

Document Conventions
Definitions of Safety Notices
DANGER Indicates an imminently hazardous situation that will result in death or severe personal injury.

WARNING Indicates a potentially hazardous situation that could result in death or severe personal injury.

CAUTION

Indicates a potentially hazardous situation that could result in moderate or minor personal injury.

Definitions of Informational Notices


CAUTION Indicates a potentially hazardous situation that could result in data loss (or other interruption) or equipment damage.

IMPORTANT Indicates information or criteria that is necessary to perform a procedure correctly.

NOTE

Indicates a clarification of a concept or presents a maintenance tip.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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Typographic Conventions
Italic indicates the title of documents, variables and placeholders in text, emphasized words, and new terms. Bold indicates choices in procedures and other emphasized text. Monospace indicates arguments, code examples, command-line text, command options, commands, directories, error messages, file names, folders, on-screen text, and user input. Monospace italic indicates command variables in code, parameters, and placeholders and variables in code. Monospace bold indicates keywords and values.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

About This Document


This document provides removal and replacement procedures for the components in a an AM3900 controller-drive tray (CDE3992 and CDE3994). Refer to the user guide for your drive trays for removal and replacement procedures for components in your drive trays.

Intended Readers
This document is intended for end users, system operators, system administrators, and service personnel who are responsible for operating, maintaining, troubleshooting, and servicing the hardware. Readers must be familiar with computer system operation, maintenance, and repair. In addition, they should understand disk array, Redundant Array of Independent Disks (RAID), network, and Fibre Channel technologies. This document assumes that the user has basic hardware user skills for storage area networks (SANs).

Web Address
For web sites related to the products in this document, go to this web site: http://www.lsi.com/storage_home/products_home/index.html

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

Removing and Replacing Components


This document lists replacement parts and explains the procedures for replacing components in an AM3900 Array Module (also referred to as either a CDE3992 or a CDE3994). Before using the procedures in this document, perform the appropriate troubleshooting steps in the Recovery Guru in the storage management software. IMPORTANT The array module is designed to run with all canisters in place. If you need to replace a canister, do not remove the original canister until you are ready to replace it with another canister. If you leave a canister out of the array module, the array module can overheat.

Replacement Parts
The following list shows the components that you can replace on site. To order parts, contact your local service center or a Customer and Technical Support representative.

Controller canisters Power-fan canisters Battery canister Drives SFP transceivers Interface cables Ethernet cables Air filter

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

Removing and Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Handling Static-Sensitive Components


Static electricity can damage dual inline memory modules (DIMMs), system boards, and other static-sensitive components. To prevent damaging the array module, follow these precautions:

Move and store all components in the static-protective packaging in which they were shipped. Place components on a grounded surface before removing them from their static-protective packaging. Grounded surfaces include static-dissipating mats or grounded workstations. Always be properly grounded when touching a static-sensitive component. To properly ground yourself, wear a wrist strap or boot strap made for this purpose. Handle the component by its edges. Do not touch solder joints, pins, or printed circuitry. Use conductive field service tools.

LEDs and Displays


The LEDs show the condition of the components in the AM3900 Array Module and whether you can safely remove the components. The following sections show the locations of the LEDs and displays in the components that you can remove and provide tables that list the meanings of the LEDs.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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LEDs on the Front of the Array Module

Figure 1 LEDs on a Rackmount Array Module Front View Table 1 LEDs on the Array Module Front View Location Component LED Normal Status Problem Status

1 2

Drive Service Action Allowed Drive Service Action Required

Off Off Blinking Drive, volume, or storage array locate function On (not blinking) No data is being processed Blinking Data is being processed

On On (not blinking)

Drive Active

Off

4 5 6

Global Locate Global Summary Fault Global Power

On Off On

Not applicable On Off

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

Removing and Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power-Fan Canister LEDs

Figure 2 LEDs on a Power-Fan Canister Table 2 LEDs on a Power-Fan Canister Location Component LED Normal Status Problem Status

1 2 3 4 5

AC Power Power-fan Service Action Allowed Power-fan Service Action Required Direct Current Enabled DC Power (optional)

On Off Off On On

Off On On Off Off

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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Controller Canister LEDs

Figure 3 LEDs on a Controller Canister Table 3 LEDs on a Controller Canister (1 of 2) Location Component LED Normal Status Problem Status

1 2 3 4

Controller canister Service Action Allowed Controller canister Service Action Required Cache Active Diagnostic

Off Off

On On

On, unwritten data is in cache Not applicable On, seven-segment LEDs indicate diagnostic code Off, seven-segment LEDs indicate tray ID Not applicable

5 6 7 8 9

Heartbeat Host Channel Port 1 Speed (Data Rate) Host Channel Port 1 Speed (Data Rate) Host Channel Port 2 Speed (Data Rate) Host Channel Port 2 Speed (Data Rate)

Blinking On, and LED 7 on 4 Gb Off, and LED 7 on 2 Gb On, and LED 6 on 4 Gb On, and LED 6 off 2 Gb On, and LED 9 on 4 Gb Off, and LED 9 on 2 Gb On, and LED 8 on 4 Gb On, and LED 8 off 2 Gb

Off Not applicable Not applicable Not applicable Not applicable

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

Removing and Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Table 3 LEDs on a Controller Canister (2 of 2) Location Component LED Normal Status Problem Status

10 11

Ethernet Speed Ethernet Activity

On 100 Mb/s Off 10 Mb/s On link established Off no link established Blinking, activity

Not applicable Not applicable

12 13

Ethernet Speed Ethernet Activity

On 100 Mb/s Off 10 Mb/s On link established Off no link established Blinking active

Not applicable Not applicable

14

Drive Channel Port 1 Bypass Off (Also, no SFP transceiver connected)

On No valid device is detected and the port is bypassed Not applicable Not applicable On No valid device is detected and the port is bypassed

15 16 17

Drive Channel Port 1 Speed Drive Channel Port 2 Speed

On, and LED 16 on 4 Gb Off, and LED 16 on 2 Gb On, and LED 15 on 4 Gb On, and LED 15 off 2Gb

Drive Channel Port 2 Bypass Off (Also, no SFP transceiver connected)

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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Battery Canister LEDs

Figure 4 LEDs on a Battery Canister Table 4 LEDs on a Battery Canister Location Component LED Normal Status Problem Status

1 2 3

Battery Service Action Allowed Battery Service Action Required Battery Charging

Off Off On ready Blinking charging

On On Off

Service Action Allowed LED


Each drive canister, power-fan canister, controller canister, and battery canister has a blue Service Action Allowed LED. The purpose of the Service Action Allowed LED is to help make sure that a canister is not removed before it is safe to do so. ATTENTION Potential loss of data access Never remove a controller canister, a power-fan canister, or a battery canister unless the Service Action Allowed LED is on or you are given specific instructions to do so by the storage management software. If a canister fails and needs to be replaced, the amber Service Action Required LED on that canister comes on to indicate that service action is required. If no data availability dependencies, or other conditions that dictate the canister should not be removed, the blue Service Action Allowed LED comes on. The Service Action Allowed LED automatically comes on or comes off as conditions change. In most cases, the Service Action Allowed LED comes on steadily when the Service Action Required LED is on for the canister.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

Removing and Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

IMPORTANT If the Service Action Required LED is turned on but the Service Action Allowed LED is turned off for a particular canister, you might have to service another canister first. Check your storage management software to determine the action you should take. The ability to remove a canister depends on the data availability dependencies of the controller tray. The Service Action Allowed LED does not come on if removing a canister jeopardizes data on the drive trays or current I/O activity. An example of limiting when you can remove a canister is when one controller canister has a Service Action Required LED on. You cannot remove the other controller canister (the Service Action Allowed LED does not come on), because doing so would jeopardize the data either on the drive trays or that is transitioning through the controllers.

Replacing a Drive
Use the following procedure to replace a drive. You need antistatic protection and a replacement drive for this procedure. ATTENTION Electrostatic discharge can damage sensitive components Touching the array module or its components without using a proper ground might damage the equipment. To avoid damage, use proper antistatic protection when handling any components.

ATTENTION Speed requirement for a mixed configuration In a configuration that uses various models of command modules, array modules, or drive modules, all modules on a fiber loop must operate at the same interface speed.

IMPORTANT For optimum performance, never insert a drive into an array module without first confirming the firmware level of the drive. Contact a Customer and Technical Support representative for information on supported firmware levels.

1 If needed, use the storage management software to create, save, and print a new
storage array profile.

2 Did the Recovery Guru direct you to replace a failed drive?

Yes Go to step 3. No Run the Recovery Guru to identify the failed drive, and go to step 3.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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3 Put on antistatic protection. 4 If applicable, turn off the audible alarm by pressing the Alarm Mute button on the
front of the array module. ATTENTION Potential damage to drives Bumping a drive against another surface might damage the drive mechanism or connectors. To prevent damage when removing or installing a drive, always place your hand under the drive to support its weight.

5 Unpack the new drive. 6 Set the new drive on a dry, level surface. Save all packing materials in case you need
to return the drive. CAUTION Potential loss of data access Removing a drive that has not failed might cause a volume to fail. To prevent loss of access to data, remove only a failed drive that has a Drive Service Action Required LED on and the Drive Service Action Allowed LED on, or has a Failed status in the storage management software.

7 Check the Drive Service Action Required LEDs on the front of the array module to
identify the failed drive. If a fault is detected, the amber Drive Service Action Required LED is on.

8 Remove the front cover. 9 Lift the latch, and remove the failed drive (Figure 5).

1. Latch

Figure 5 Removing and Replacing a Drive

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

Removing and Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

IMPORTANT If you accidentally remove an active drive, wait at least 60 seconds, and then reinstall it. Refer to your storage management software documentation for the recovery procedure.

10 Wait 60 seconds for the storage management software to recognize that the drive has
been removed.

11 With the latch fully extended, slide the new drive into the empty slot until it stops. 12 Push down on the latch to fully secure the drive.
As the drive spins up, the Drive Service Action Required LED might blink intermittently. A blinking Drive Active LED indicates that data is being restored to the new drive. IMPORTANT Depending on your configuration, the storage array might automatically reconstruct data to the new drive. Revive a failed drive only when instructed to do so by your Customer and Technical Support representative. If the storage array uses hot spares, it might have to complete reconstruction on the hot spare before it copies the data to the replaced drive. This situation might increase the time required to complete this procedure.

13 Based on the status of the Drive Active LED and the Drive Service Action Required
LED, choose one of the following actions. (See LEDs on the Front of the Array Module on page 3 for the locations and functions of the LEDs.)

The Drive Active LED is on and the Drive Service Action Required LED is off Go to step 15. The Drive Active LED is off The drive might be installed incorrectly. Remove the drive, wait 60 seconds, and then reinstall it. When finished, go to step 14. The Drive Service Action Required LED is on The new drive might be defective or might be running with unsupported firmware. Replace the drive with a new drive, and go to step 14.

14 Is the problem corrected?

Yes Go to step 15. No Contact a Customer and Technical Support representative.

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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15 Bring the new drive back online by using the storage management software. Revive
a failed drive only when instructed to do so by your Customer and Technical Support representative.

16 Complete any remaining Recovery Guru procedures, if needed. 17 Check the status of each module in the storage array. 18 Does any component have a Needs Attention status?

Yes Click the Recovery Guru toolbar button in the Array Management Window, and complete the recovery procedure. If a problem is still indicated, contact a Customer and Technical Support representative. No Go to step 19.

19 Reinstall the front cover. 20 Remove the antistatic protection. 21 Create, save, and print a new storage array profile.

Replacing an AC Power-Fan Canister


Use the following procedure to replace an AC Power-Fan canister. (If you are replacing a DC Power-Fan canister, use the procedure on page 13.) You need antistatic protection and a replacement power-fan canister for this procedure. ATTENTION Potential damage to a component To prevent damage from overheating, replace a failed fan within 15 minutes of removal. If replacing the fan will take longer than 15 minutes, stop all I/O activity to the array module, and turn off the power until you complete the replacement procedure.

ATTENTION Electrostatic discharge can damage sensitive components Touching the module or its components without using a proper ground might damage the equipment. To avoid damage, use proper antistatic protection when handling any components.

1 If needed, use the storage management software to create, save, and print a new
storage array profile.

2 Did the Recovery Guru direct you to replace a failed power-fan canister?

Yes Go to step 3. No Run the Recovery Guru to identify the failed power-fan canister, and then go to step 3.

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3 Put on antistatic protection. 4 If applicable, turn off the audible alarm by pressing the Alarm Mute button on the
front of the array module.

5 Remove the rear cover (deskside array module only), if necessary. 6 Unpack the new power-fan canister.
Save all packing materials in case you need to return the power-fan canister.

7 Make sure that the Power switch on the new power-fan canister is in the off
position.

8 Check the Power-Fan Service Action Required LED to locate the failed power-fan
canister. If a fault is detected, the amber Power-Fan Service Action Required LED is on.

9 Make sure that the Power-Fan Service Action Allowed LED is on. Do not remove the
power-fan canister if the LED is off. WARNING (W02) Risk of electrical shock Before removing or installing a power supply, turn off the power switch, and unplug the power cord.

10 Turn off the AC power switch on the failed AC-powered power-fan canister. 11 Unplug the AC power cord from the failed AC-powered power-fan canister. 12 To remove the failed power-fan canister, push the touchpoint tab against the
handle while pulling the handle away from the power-fan canister, and pull the power-fan canister out of the array module (Figure 7).

1. Handle 2. Location of the Touchpoint Tab

Figure 6 Removing and Replacing a Power-Fan Canister

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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13 To slide the new power-fan canister into the empty slot, push the power-fan
canister until it snaps into place, and push the handle into the closed position.

14 Plug the AC power cord into the new AC power-fan canister, and turn on the power
switch.

15 Check the power-fan LED and the Service Action Required LED on the new powerfan canister.

16 Based on the status of the power-fan LED and the Service Action Required LED,
choose one of the following actions:

The Power-Fan LED is off or the power-Fan Service Action Required LED is on The new power-fan canister might be installed incorrectly. Reinstall the power-fan canister, and then go to step 17. The Power-Fan Power LED is on and the Power-Fan Service Action Required LED is off Go to step 17.

17 Is the problem corrected?

Yes Go to step 17. No Contact a Customer and Technical Support representative.

18 Complete any remaining Recovery Guru procedures, if needed. 19 Using the storage management software, check the status of each module in the
storage array.

20 Does any component have a Needs Attention status?

Yes Click the Recovery Guru toolbar button in the Array Management Window, and complete the recovery procedure. If a problem is still indicated, contact a Customer and Technical Support representative. No Go to step 21.

21 Reinstall the rear cover (deskside array module only), if necessary. 22 Remove the antistatic protection. 23 Create, save, and print a new storage array profile.

Replacing a DC Power-Fan Canister


Use the following procedure to replace an AC Power-Fan canister. (If you are replacing a DC Power-Fan canister, use the procedure on page 11.) You need antistatic protection and a replacement power-fan canister for this procedure.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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Removing and Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ATTENTION Potential damage to a component To prevent damage from overheating, replace a failed fan within 15 minutes of removal. If replacing the fan will take longer than 15 minutes, stop all I/O activity to the array module, and turn off the power until you complete the replacement procedure.

ATTENTION Electrostatic discharge can damage sensitive components Touching the module or its components without using a proper ground might damage the equipment. To avoid damage, use proper antistatic protection when handling any components.

IMPORTANT Modules in storage arrays can be connected to either an AC power supply or the optional DC power supply (48 VDC). Before turning off any power switches on a DC-powered module, you must disconnect the two-pole 20-amp circuit breaker.

1 If needed, use the storage management software to create, save, and print a new
storage array profile.

2 Did the Recovery Guru direct you to replace a failed power-fan canister?

Yes Go to step 3. No Run the Recovery Guru to identify the failed power-fan canister, and then go to step 3.

3 Put on antistatic protection. 4 If applicable, turn off the audible alarm by pressing the Alarm Mute button on the
front of the array module.

5 Remove the rear cover (deskside array module only), if necessary. 6 Unpack the new power-fan canister.
Save all packing materials in case you need to return the power-fan canister.

7 Make sure that the Power switch on the new power-fan canister is in the off
position.

8 Check the power-fan Service Action Required LED to locate the failed power-fan
canister. If a fault is detected, the amber power-fan Service Action Required LED is on.

9 Make sure that the power-fan Service Action Allowed LED is on. Do not remove the
power-fan canister if the LED is off.

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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WARNING (W02) Risk of electrical shock Before removing or installing a power supply, turn off the power switch, and unplug the power cord.

10 Disconnect the two-pole 20-amp DC circuit breaker for the storage array. 11 Turn off both DC power switches on each DC-powered module in the storage array. 12 Unplug the DC power connector cable from the failed power-fan canister, 13 To remove the failed power-fan canister, push the touchpoint tab against the
handle while pulling the handle away from the power-fan canister, and pull the power-fan canister out of the array module.

1. Handle 2. Location of the Touchpoint Tab

Figure 7 Removing and Replacing a Power-Fan Canister

14 To slide the new power-fan canister into the empty slot, push the power-fan
canister until it snaps into place, and push the handle into the closed position.

15 Plug the DC power connector cable into the new power-fan canister. 16 Connect the two-pole 20-amp DC circuit breaker to restore power to the storage
array.

17 Turn on all power switches on all of the DC-powered drive modules. 18 Turn on both power switches on the DC-powered array module, and go to step 19. 19 Check the Power-Fan LED and the Service Action Required LED on the new powerfan canister.

20 Based on the status of the Power-Fan LED and the Service Action Required LED,
choose one of the following actions:

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The Power-Fan LED is off or the Power-Fan Service Action Required LED is on The new power-fan canister might be installed incorrectly. Reinstall the power-fan canister, and then go to step 21. The Power-Fan LED is on and the power-Fan Service Action Required LED is off Go to step 21.

21 Is the problem corrected?

Yes Go to step 22. No Contact a Customer and Technical Support representative.

22 Complete any remaining Recovery Guru procedures, if needed. 23 Using the storage management software, check the status of each module in the
storage array.

24 Does any component have a Needs Attention status?

Yes Click the Recovery Guru toolbar button in the Array Management Window, and complete the recovery procedure. If a problem is still indicated, contact a Customer and Technical Support representative. No Go to step 25.

25 Reinstall the rear cover (deskside array module only), if necessary. 26 Remove the antistatic protection. 27 Create, save, and print a new storage array profile.

Replacing a Controller Canister


Use the following procedure to replace a controller canister. You need antistatic protection and a replacement controller for this procedure. ATTENTION Electrostatic discharge can damage sensitive components Touching the module or its components without using a proper ground might damage the equipment. To avoid damage, use proper antistatic protection when handling any components.

IMPORTANT Replace controller canisters with identical part numbers. To provide full functionality in dual-controller configurations, make sure that both controllers in the array module have the same memory capacity. Although you can pair two controllers of different memories in an array module, the mismatch disables some functions, such as cache mirroring.

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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IMPORTANT On dual-controller array modules, you can replace a controller without interrupting data transfer from the host. On a single-controller array module, you must terminate data transfer from the host before you can replace the controller.

1 If needed, use the storage management software to create, save, and print a new
storage array profile.

2 Did the Recovery Guru direct you to replace a failed controller?

Yes Go to step 3. No Run the Recovery Guru to identify the failed component, and then go to step 3.

3 Put on antistatic protection. 4 If applicable, turn off the audible alarm by pressing the Alarm Mute button on the
front of the array module.

5 Unpack the new controller canister.


Save all packing materials in case you need to return the controller.

6 Remove the rear cover (deskside array module only), if necessary.


ATTENTION Potential damage to controller Bumping the controller canister against another surface might damage the data connectors on the rear of the controller canister. Use caution when handling the controller canisters.

7 Check the Controller Service Action Required LEDs to locate the failed controller. If
a fault is detected, the amber controller Service Action Required LED is on.

8 Make sure that the controller Service Action Allowed LED is on. Do not remove the
controller canister if the LED is off. ATTENTION Potential degraded performance To prevent degraded performance, do not twist, fold, pinch, or step on fiber-optic cables. Do not bend the fiber-optic cables tighter than a 5-cm (2-in.) radius.

9 Disconnect the host interface cables and any SFP transceivers from the failed
controller. Label all cables to make sure proper reconnection to the new controller canister. Wrap the host cables together and the drive-side cables together to make sure that they will be reconnected to the correct ports.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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Removing and Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10 To remove the failed controller canister, push the touchpoint tab against the
handle while pulling the handle away from the controller canister, and pull the controller canister out of the array module (Figure 8).

1. Handle 2. Location of the Touchpoint Tab

Figure 8 Removing and Replacing a Controller

11 To slide the new controller canister into the empty slot, push the controller canister
until it snaps into place, and push the handle into the closed position (Figure 8). The controller canister is fully secured when it is flush with the support bar of the tray.

12 Reconnect the SFP transceivers and the host interface cables to the controller
canister (see Replacing an SFP Transceiver on page 21).

13 Wait approximately 60 seconds for the storage management software to recognize


the new controller.

14 If applicable, turn on the power, and wait for the drives to spin up. 15 Based on the status of the LEDs (Figure 3 on page 5), choose one of the following
actions:

One or more green LEDs are on and the Controller Service Action Required LED is off Go to step 17. All green LEDs are off or the Controller Service Action Required LED is on Make sure that the controller is installed correctly and that all host interface cables are secure. If the controller canister is not installed correctly, reinstall it. Go to step 16.

16 Did reinstalling the controller canister correct the problem?

Yes Go to step 17. No Contact a Customer and Technical Support representative.

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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17 Complete any remaining Recovery Guru procedures, if needed. 18 Using the LEDs and the storage management software, check the status of all the
modules in the storage array.

19 Does any component have a Needs Attention status?

Yes Click the Recovery Guru toolbar button in the Array Management Window, and complete the recovery procedure. If a problem is still indicated, contact a Customer and Technical Support representative. No Go to step 20.

20 Reinstall the rear cover (deskside array module only), if necessary. 21 Remove the antistatic protection. 22 Create, save, and print a new storage array profile.

Replacing a Battery
Use the following procedure to replace a battery. You need antistatic protection and a replacement battery for this procedure. ATTENTION Electrostatic discharge can damage sensitive components Touching the module or its components without using a proper ground might damage the equipment. To avoid damage, use proper antistatic protection when handling any components.

1 If needed, use the storage management software to create, save, and print a new
storage array profile.

2 Did the Recovery Guru direct you to replace a failed battery?

Yes Go to step 3. No Run the Recovery Guru to identify the failed component, and then go to step 3.

3 Put on antistatic protection. 4 If applicable, turn off the audible alarm by pressing the Alarm Mute button on the
front of the array module.

5 Unpack the new battery.


Save all packing materials in case you need to return the battery.

6 Check the Battery Service Action Required LEDs to locate the failed battery. If a fault
is detected, the amber Battery Service Action Required LED is on.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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Removing and Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7 Make sure that the Battery Service Action Allowed LED is on. Do not remove the
battery canister if the LED is off.

8 Remove the rear cover (deskside array module only), if necessary. 9 To remove the failed battery canister, push the touchpoint tab against the handle,
and pull the battery canister out of the controller housing (Figure 9).

1. Handle 2. Touchpoint Tab

Figure 9 Removing and Replacing a Battery Canister

10 Slide the new battery canister into the empty slot until it snaps into place (Figure 9). 11 Based on the status of the LEDs (Figure 3 on page 5), choose one of the following
actions:

One or more green LEDs are on and the Battery Service Action Required LED is off Go to step 13. All green LEDs are off or the Battery Service Action Required LED is on Make sure that the battery is installed correctly. If the battery is not installed correctly, reinstall it. Go to step 12.

12 Did reinstalling the battery correct the problem?

Yes Go to step 13. No Contact a Customer and Technical Support representative.

13 Complete any remaining Recovery Guru procedures, if needed. 14 Using the LEDs and the storage management software, check the status of all the
modules in the storage array.

15 Does any component have a Needs Attention status?

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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Yes Click the Recovery Guru toolbar button in the Array Management Window, and complete the recovery procedure. If a problem is still indicated, contact a Customer and Technical Support representative. No Go to step 16.

16 Reinstall the rear cover (deskside array module only), if necessary. 17 Remove the antistatic protection. 18 Create, save, and print a new storage array profile.

Replacing an SFP Transceiver


Use the following procedure to replace a Small Form-factor Pluggable (SFP) transceiver on the array module. The SFP transceiver shown in this procedure might look different from those you are using, but the difference does not affect transceiver performance. You need antistatic protection and a replacement SFP transceiver for this procedure. ATTENTION Electrostatic discharge can damage sensitive components Touching the module or its components without using a proper ground might damage the equipment. To avoid damage, use proper antistatic protection when handling any components.

1 If needed, use the storage management software to create, save, and print a new
storage array profile.

2 Did the Recovery Guru direct you to replace a failed SFP transceiver?

Yes Go to step 3. No Run the Recovery Guru to identify the failed component, and go to step 3.

3 Put on antistatic protection. 4 If applicable, turn off the audible alarm by pressing the Alarm Mute button on the
front of the array module.

5 Remove the rear cover (deskside array module only), if necessary. 6 Unpack the new SFP transceiver. Make sure that it is the same type of transceiver
you are replacing. If it is not, contact a Customer and Technical Support representative.

7 Check the Controller Service Action Required LEDs to locate the failed SFP
transceiver. If a fault is detected, the amber Controller Service Action Required LED is on.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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ATTENTION Potential degraded performance To prevent degraded performance, do not twist, fold, pinch, or step on fiber-optic cables. Do not bend the fiber-optic cables tighter than a 5-cm (2-in.) radius.

ATTENTION Potential loss of data access To prevent loss of access to data, remove only the SFP transceiver that has a failed status as shown in the storage management software.

8 Disconnect the fiber-optic interface cables from the SFP transceiver. 9 To remove the failed SFP transceiver from the controller, pull the lever on the SFP
transceiver away from the controller and out of the port (Figure 10).

Fiber-Optic Cable SFP Transceiver Port In Bypass LED Host Channel Service Action Required LED 6. Controller Canister 1. 2. 3. 4. 5.

Figure 10 Removing and Replacing an SFP Transceiver

10 To install the new SFP transceiver into the controller, push it into the port until it
snaps into place.

11 Reconnect the fiber-optic cable. 12 Check the controller Port In Bypass LED and the Controller Service Action Required
LED for the new SFP transceiver.

13 Based on the status of the Port In Bypass LED and the Controller Service Action
Required LED, choose one of the following actions:

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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The controller Port In Bypass LED or the Controller Service Action Required LED is on Reinstall the SFP transceiver and the fiber-optic cables, and make sure that the SFP transceiver and the fiber-optic cables are securely connected. When you are finished, go to step 14. The controller Port In Bypass LED and the Controller Service Action Required LED are off Go to step 14.

14 Is the problem corrected?

Yes Go to step 15. No Contact a Customer and Technical Support representative.

15 Complete any remaining Recovery Guru procedures, if needed. 16 Check the status of each module in the storage array. 17 Does any component have a Needs Attention status?

Yes Click the Recovery Guru toolbar button in the Array Management Window, and complete the recovery procedure. If a problem is still indicated, contact a Customer and Technical Support representative. No Go to step 18.

18 Reinstall the rear cover (deskside array module only), if necessary. 19 Remove the antistatic protection. 20 Create, save, and print a new storage array profile.

Replacing an Air Filter


Use the following procedure to replace the air filter that is located on the back of the front bezel as shown in Figure 11. You must clean or replace the air filter every three months.

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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Removing and Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1. 2. 3. 4.

Front Bezel Air Filter Frame Air Filter Tray

Figure 11 Removing and Replacing an Air Filter

1 Grip the ends of the front bezel, and remove it from the front of the array module. 2 Note the position of the screen frame that is located on the back of the front bezel
to make it easier to install the replacement air filter.

3 Remove the screen frame from the back of the front bezel (Figure 11). 4 Remove the air filter from the screen frame (Figure 12).

1. Screen Frame 2. Retaining Clips 3. Air Filter

Figure 12 Inserting an Air Filter into a Screen Frame

5 Insert the new air filter into the screen frame. Secure the air filter within the screen
frame by pressing it underneath the retaining clips that are located on the sides of the screen frame.

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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6 Place the screen frame in the back of the front bezel. 7 Reinstall the front bezel onto the array module.

Cleaning an Air Filter


If a replacement air filter is on order and not readily available, you can clean the air filter to remove the accumulated dust and dirt. The air filter is located on the back of the front bezel as shown in Figure 13. You must clean or replace the air filter every three months.

1. 2. 3. 4.

Front Bezel Air Filter Frame Air Filter Tray

Figure 13 Removing and Replacing an Air Filter

1 Grip the ends of the front bezel, and remove it from the front of the array module. 2 Note the position of the screen frame that is located on the back of the front bezel
to make it easier to install the replacement air filter.

3 Remove the screen frame from the back of the front bezel (Figure 13).

AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide

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4 Remove the air filter from the screen frame (Figure 14).

1. Screen Frame 2. Retaining Clips 3. Air Filter

Figure 14 Inserting an Air Filter into a Screen Frame

5 Immerse the air filter into a solution of warm water and mild detergent, and rinse it
with clean water.

6 Allow the air filter to dry completely before you reinstall it in the screen frame.
ATTENTION Potential damage to drives Placing a wet filter in the front bezel and onto the front of the array module can damage the drive mechanisms or connectors. To prevent damage to the drives, allow the cleaned air filter to dry completely before placing it in the screen frame and onto the array module.

7 Insert the clean air filter into the screen frame. Secure the air filter within the screen
frame by pressing it underneath the retaining clips that are located on the sides of the screen frame.

8 Place the screen frame in the back of the front bezel. 9 Reinstall the front bezel onto the array module.

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AM3900 Array Module (CDE3992/CDE3994) FRU Replacement Guide