Dear L.

Mason Neely,

We have recently compiled the results of the Crosstown Commuter Survey. We

received back a total of 475 surveys for which results are reported. A factor from the
survey is that some questions have more total answers than surveys received.
When completing the survey some people provided more than one answer to the
same question. There were also questions in which people did not answer, those are
reported as N/A.

The results speak for themselves. The only item that jumped out was question H
where 29 people answered, “they do not take the Crosstown bus home from NYC in the
PM because they are unable to get a seat”. We took the next step and contacted those
who provided us with their email address to find out when they were unable to get a
seat. There were 19 commuters who left their email address and we received
responses from 7 of them. We sent them a follow up miniature questionnaire to get a
better idea of what was happening.

The follow up questions we asked were:

1. What is your ideal time which you would take the Crosstown bus
home from NYC?
2. When was the last time you tried to take the Crosstown bus home
from NYC?
3. Because of your answer regarding a lack of seating, is it more
convenient for you to take a bus home from the Port Authority?
4. Please feel free to write any pertinent information that you feel can
improve the Crosstown Service. (See attachment B)

The general feeling from those who responded was that it is easier to walk to the
Port Authority at night because there are more options. Also, waiting on the street was
not a positive event if they were not sure that a seat was open. However, this issue is
something which Scott will discuss at the March meeting. Please see the attachment A
with the complete survey results. Thank you!
 Crosstown Commuter Survey Totals
February 2009

475 Total Surveys

Notes: N/A is people who did not answer the question.

Some questions have a total number of answers more than 475 because some
people put down more than one answer to a specific question.

A. Where does your commute start?

• Neilson Plaza= 230
• TCC= 218
• Eggers Street= 1
• New Brunswick= 18
• Other Route 1 stops= 2
• Other= 6
• N/A=0

B. How many days per week, on an average, do you take the Crosstown?
• 1= 5
• 2= 13
• 3= 25
• 4= 47
• 5= 385
• N/A= 1

C. How many days do you take the Crosstown Bus home?

• 1= 46
• 2= 14
• 3= 30
• 4= 33
• 5= 210
• N/A= 142
D. Where in Midtown do you get off the bus?
• 7th Avenue= 64
• 6th Avenue= 52
• 5th Avenue= 77
• Madison Avenue= 55
• Vanderbilt Avenue= 68
• Lexington Avenue= 49
• 3rd Avenue= 65
• 1st Avenue= 45
• N/A= 7

E. Where do you (or would you) customarily get on in the evening?

• 1st Avenue= 40
• Lexington Avenue= 138
• 5th Avenue= 121
• 7th Avenue= 46
• Port Authority= 47
• N/A= 83

F. If you answered 5 Avenue or 7 Avenue, what percent of the time are you unable to get
a seat on the first Crosstown Bus that arrives?
• Never= 51
• Less than 10%= 50
• 10% to 30%= 24
• 30% to 50%= 19
• More than 50%= 21
• N/A= 310

G. When you do not take the Crosstown Bus home, how do you commute back to New
Jersey?
• Walk to PABT= 279
• Take subway/bus to PABT= 136
• Take other bus to NJ= 17
• Ride home in a car= 26
• Take train= 13
• Other= 7
• N/A= 0
H. If you usually take the Crosstown Bus in the AM but do not customarily take the
Crosstown Bus home from NYC, why not?
• Not able to get a seat too often= 29
• Never sure when or if bus is coming= 74
• I leave too early for the first Crosstown Bus but I would take a Crosstown Bus at
PM= 44
Times: 3:00= 2, 3:30= 6, 4:00= 9, 4:15= 1, 4:30= 6, 5:30= 1, 6:30= 1
• I leave too late for the last Crosstown Bus but I would take a Crosstown Bus at
PM= 70
Times: 6:30= 5, 6:45= 2, 7:00= 20, 7:30= 5, 8:00= 8, 9:00= 1
• The bus ride takes too long= 57
• I don’t like stopping at Neilson Plaza= 39
• I find it easier to go to PABT= 79
• Other= 34
• N/A= 140

I. If you usually take the Crosstown Bus in both directions but occasionally do not take
the Crosstown Bus home from NYC, what is the main reason you do not?
• Not able to get a seat= 29
• I left early= 74
• I was too late= 134
• Other= 66
• N/A= 175

J. If you usually take the first Crosstown Bus in the PM, would you like the service to
begin earlier? If so, when?
• Yes= 106
Times: 2:30= 1, 3:00= 15, 3:30= 13, 4:00= 41, 4:15= 1, 4:30= 2, 4:45= 2, 5:30= 2
6:00= 1
• No= 132
• N/A= 237

K. If you usually take the last Crosstown Bus in the PM, would you like the service to
end later? If so, when?
• Yes= 185
Times: 5:45= 1, 6:00= 1, 6:30=1, 7:00= 68, 7:15= 1, 7:30= 26, 8:00= 26, 8:30= 3,
9:00= 6, 9:30= 1, 10:00= 3, 11:00= 1
• No= 70
• N/A= 220
L. Where is your customary final destination in New York?
• Below 34th Street= 48
• 34th Street to 42nd Street= 91
• 42nd Street to 59th Street= 284
• Above 59th Street in Manhattan= 19
• Other borough (Brooklyn, Queens, etc.)= 2
• Other= 30
• N/A= 1
 Attachment B

1. What is your ideal time which you would take the Crosstown Bus home from
NYC? Answers: 5:30-7:30 (time varies), 6:15, 5:30, 5:20, 5:45 or 5:50 at 7th
Ave, Between 5:30-6:00, 4:00

2. When was the last time you tried to take the Crosstown Bus home from NYC?
Answers: 2/18/09, Couple months ago, Summer 08’, 1 year ago, 1 month ago,
2/18/09, December 08’

3. Because of your answer regarding a lack of seating, is it more convenient for you
to take a bus home from the Port Authority? Answers: N/A, Gamble between
no seat and stuck at tunnel entrance, Not more convenient but a lot of
uncertainty waiting at 7th Ave., Yes plus it’s inside during inclement weather,
Yes, Yes, Yes

4. Please feel free to write any pertinent information that you feel can improve the
Crosstown Service. Various comments and answers.
 LINE 500 - CROSSTOWN SERVICE (via 42nd St. To Grand Central Terminal & United Nations)

WEEKDAY SERVICE (MONDAY thru FRIDAY)

TO NEW YORK CITY (MON - FRI) A.M.
Milltown - - - - - - - 6:25 - - - - - - - - - - - - - -
Kendall Park - Shopping Ctr. - - - - - - - - - - - - - - - 6:55 - - - - - -
New Brunswick - Park & Ride Lot - - 6:00 - - - - - - 6:55 - - - - - - 7:15 - - - - -
New Brunswick - Downtown - - 6:10 - - - - - - 7:05 - - - - - - 7:25 - - - - -
East Brunswick - TCC 5:40 - - 6:25 6:45 - - - - - - 7:10 - - 7:20 - - 7:35 - 7:50 - 8:00
East Brunswick - NPP 5:50 6:05 6:20 6:35 - 6:45 6:55 7:02 7:08 - 7:14 - 7:20 7:24 - 7:30 7:40 - 7:55 - 8:05 8:15
New York - 42nd St. & 7th Ave. 6:40 6:55 7:10 7:25 7:40 7:35 7:45 7:52 7:58 8:00 8:04 8:05 8:10 8:14 8:15 8:20 8:30 8:30 8:45 8:45 8:55 9:05
New York - 42nd St. & 3rd Ave. 6:55 7:10 7:25 7:40 7:55 7:50 8:00 8:07 8:13 8:15 8:19 8:20 8:25 8:29 8:30 8:35 8:45 8:45 9:00 9:00 9:10 9:20
New York - United Nations - - - - - - - - - - - 8:25 8:30 - - - 8:50 8:50 - - - -

WEEKDAY SERVICE (MONDAY thru THURSDAY) HOLIDAY SERVICE GUIDE

FROM NEW YORK CITY (MON - THU) P.M. Holiday Schedule To Be Operated
New York - United Nations - - 5:05 - 5:35 - - 6:30 New Year's Day No Service
New York - 42nd St. & 3rd Ave. 4:35 4:55 5:10 5:25 5:40 5:55 6:15 6:35
Martin Luther King Day Adjusted Weekday
New York - 42nd St. & 5th Ave. 4:40 5:00 5:15 5:30 5:45 6:00 6:20 6:40
New York - 42nd St. & 7th Ave. 4:45 5:05 5:20 5:35 5:50 6:05 6:25 6:45 President's Day Adjusted Weekday
East Brunswick - NPP 5:40 6:00 6:15 6:30 6:45 7:00 7:20 7:40 Good Friday Adjusted Weekday
East Brunswick - TCC 5:50 6:10 6:25 6:40 6:55 7:10 7:30 7:50
Memorial Day No Service
New Brunswick - Downtown 6:05 6:25 6:40 6:55 7:10 7:25 7:45 8:05
New Brunswick -Park & Ride Lot 6:15 6:35 6:50 7:05 7:20 7:35 7:55 8:15
July 4th No Service
Labor Day No Service
Rosh Hashanah Adjusted Weekday
WEEKDAY SERVICE (FRIDAY) Yom Kippur No Service
FROM NEW YORK CITY (FRI) P.M.
Columbus Day Adjusted Weekday
New York - United Nations - - 5:10 - 5:50 - 6:30
New York - 42nd St. & 3rd Ave. 4:35 4:55 5:15 5:35 5:55 6:15 6:35 Thanksgiving Day No Service
New York - 42nd St. & 5th Ave. 4:40 5:00 5:20 5:40 6:00 6:20 6:40 Friday After Thanksgiving Adjusted Weekday
New York - 42nd St. & 7th Ave. 4:45 5:05 5:25 5:45 6:05 6:25 6:45 Christmas Day No Service
East Brunswick - NPP 5:40 6:00 6:20 6:40 7:00 7:20 7:40 This timetable is subject to change.
East Brunswick - TCC 5:50 6:10 6:30 6:50 7:10 7:30 7:50 The company is not responsible for
New Brunswick - Downtown 6:05 6:25 6:45 7:05 7:25 7:45 8:05 errors in this timetable.
New Brunswick -Park & Ride Lot 6:15 6:35 6:55 7:15 7:35 7:55 8:15
No Crosstown service operated on Saturday or Sunday.

ADJUSTED WEEKDAY ADJUSTED WEEKDAY

TO NEW YORK CITY (ADJ) A.M. FROM NEW YORK CITY (ADJ) P.M.
Kendall Park - Shopping Ctr. - - - - - - 7:00 - - New York - 42nd St. & 1st Ave. - 5:00 - - 6:30
New Brunswick - Park & Ride Lot - - - - 6:50 - - - - New York - 42nd St. & 3rd Ave. 4:35 5:05 5:35 6:05 6:35
New Brunswick - Downtown - - - - 7:00 - - - - New York - 42nd St. & 5th Ave. 4:40 5:10 5:40 6:10 6:40
East Brunswick - TCC 5:50 6:10 6:30 6:50 - 7:10 - 7:30 7:50 New York - 42nd St. & 7th Ave. 4:45 5:15 5:45 6:15 6:45
East Brunswick - NPP 6:00 6:20 6:40 7:00 7:10 7:20 7:30 7:40 8:00 East Brunswick - NPP 5:40 6:10 6:40 7:10 7:40
New York - 42nd St. & 7th Ave. 6:50 7:10 7:30 7:50 8:00 8:10 8:20 8:30 8:50 East Brunswick - TCC 5:50 6:20 6:50 7:20 7:50
New York - 42nd St. & 3rd Ave. 7:05 7:25 7:45 8:05 8:15 8:25 8:35 8:45 9:05
New York - United Nations - - - 8:10 - - - 8:50 -
 Schedules and Fares Subject to Change TICKET AGENCIES AND TERMINALS
NEW YORK
> Round Trip tickets, commutation tickets and monthly saver pass Port Authority Bus Terminal
may only be purchased at Suburban Ticket Offices and Agencies. 8th Avenue & W 41st Street

> TIME LIMIT ON TICKETS: H-F, one-way and round-trip tickets are
Main Concourse - Windows 11 - 15 SUBURBAN TRANSIT
A COACH USA COMPANY
valid for one year from date of sale. 10-Trip tickets are valid for EAST BRUNSWICK
20 days and 20-Trip tickets are valid for 40 days from the date Neilson Parking Plaza LINE 500
(Tower Center Blvd.)
of sale. Monthly pass is valid for a rolling month.
Transportation Center
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received prior to their expiration date.
NEW BRUNSWICK
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purchaser only. Park & Ride Lot

750 Somerset Street (Rt 27 N)
> All refunds are subject to tariff regualtions. 732-249-1100
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> NJ LAW PROHIBITS SMOKING ON BUSES. AND HANDICAPPED PERSONS

> One child under the age of 5 will be carried free of charge for Senior Citizens 65 and older and passengers
with disabilities may pay a reduced fare at all times.
each adult provided the child does not occupy a seat to the Passengers between the ages of 62 and 65 may CROSSTOWN SERVICE
exclusion of a paying passenger. pay reduced fare at the following times:
Weekdays 9:30 AM - 4:00 PM and 7:00 PM - 6:00 AM ND
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