UNIVERSITY OF LETHBRIDGE Faculty of Management MGT 3640A -- Cross-Cultural Management Practices Summer 1, 2010 ---------------------------------------------------------------------------------------------------------------------Facilitator: Intan Osman (DBA)

Office: E453 E-Mail: intan.osman@uleth.ca Phone: 403.329.2322 Classes/Place: TuTh 1300-1550 in L1050 Office Hours: Wed. 1100 to 1300 OR by appointment ---------------------------------------------------------------------------------------------------------------------Course Overview This course provides an overview of managing people of different culture which form the basis of and the need to understand attitudes, values, and behaviors of those in business relationships. An increased number of managers, nowadays, are expected to interact and work effectively across cultural borders. Thus, awareness, training and education in cross cultural management are essential and critical to avoid failure in any business relationships involving cross cultural players. The course discusses broadly culture and management, culture and organizations and such issues as cross-cultural communication and cultural sensitivity, cultural sensitivity and culture and communications. Students will be made to understand the concept of culture, its dimensions in the business context including dilemmas in decision making; the influence of culture on organization structures, processes such as leadership and the process of communication at intra, inter and cross cultural levels. At the end of the course, students are expected to: have an awareness of, and understanding in and sensitivity to cross-cultural issues develop various cross cultural management skills to meet the challenges of doing business internationally use the main theories and concepts covered in this course in their arguments and analysis gain a reasonably good background and understanding of cross cultural management practices Teaching and Learning Strategies The course will employ lectures/discussions on assigned readings, self-assessment on learning outcomes relevant to the topics, and in-class activities (e.g., individual and group self-experiential exercises, case studies). This is an interactive course; you are encouraged to add your own experience and views to the class in additions to asking questions and clarifying issues. You are welcomed to challenge an idea at any time. A great deal of discussions--both planned and spontaneousis expected. For Course Calendar and Contents, See APPENDIX A Required Course Text - Browaeys, M., & Price, R. (2008). Understanding cross-cultural management. Harlow, UK: Prentice Hall. Supplementary Readings - Blyton, P., Betsy Blunsdon, Ken Reed and Ali Dastmaclchian (Eds). (2010). Ways of Living. Work Community and Lifestyle Choice. Palgrave Macmillan - Christopher, E & Dennis Meadows (Eds) (2000). Games from Many Nations for Mangement & Leadership Training. Institute for Policy & Social Science, University of Hampshire & Japan Foundation for the Fusion of Science & Technology (FOST). - Cross Cultural Management: An International Journal. ISSN: 1352-7606 Additional handouts, cases, and other material may be distributed during the semester.

Grading and Evaluation Components Component/Coverage Weightage(%) Date Due Mid-term Exam 25 June 1 Cross-Cultural Project/Report/Presentation * (Soft & Hard Copies)* 30 June 15 In class activities (role plays) 10 On-going Class Participation Final Exam Total *See APPENDIX A for presentation dates. Mid-term Exam. It will be approximately 90 minutes covering topics and materials covered till June 1, 2010. Questions will be in short-answer and/or essay format. Answers should be well-written, organized, and thoughtful and demonstrate a solid understanding of course material. Cross-Cultural Research Paper (Group Assignment). This is a group (3-4 persons team) assignment. This project provides an opportunity to explore an issue of interest in the field of cross-cultural management. The project will involve a study of cross-cultural issues focusing on but not limited on management, leadership, decision making, work and life integration on at least your own and another culture, one region, or be comparative using to some extent gender framework. If you are a Canadian, you might want to take another culture to study and compare. The major purpose of this assignment is to understand your own and other cultures and apply some theoretical cross-cultural concepts as well as analyzing a management issue using themes to be discussed this course. The instructor will provide interview themes and directions required to collect the primary and secondary data as part of the project. To meet this objective, you are expected to make a critical review of the already existing literature on the issue of interest. Both the presentation (5%) and the report (25%) should be well-organized and creative and indicate a solid knowledge base of course material and other relevant academic literature. Your final report is likely to be 8-10 pages long, including references and appendices (1" margins on all sides; 12-point Times New Roman font; double-spaced lines). Prepare your submission using the APA guidelines. It must have a cover sheet (i.e., title page) that includes the title of your paper and appropriate identifying information: course number and each team members name and ID. A hard copy (must be stapled) of this assignment is due on June 15, 2010. Send a soft copy of your paper the same day to me at intan.osman@uleth.ca. Prepare a short Power Point presentation (12-15 minutes) of your final paper. All members of your team should present--see presentation date in the Course Calendar (APPENDIX A). Send a soft copy of your presentation to me at intan.osman@uleth.ca at least one day before your presentation. It is strongly recommended that a copy of power point presentation is available to each classmate prior to or on the day of the presentation. 05 30 100%** On-going June 22 ---

In Class Activities Role Play--Group Assignment This is also a group assignment (preferably the same team as above) that provides you with an opportunity to participate in role-playing situations. In other words, to explore crosscultural interactions hands-on, we will use role plays. Each team has to: a. choose a pair of national cultures (e.g., Malaysian-American; Indian-Canadian; GermanJapanese) and a specific business issue (e.g., making a sales pitch to someone from the selected cultures to buy a chosen product, negotiating a new business venture, dealing with a conflict between an employee and his or her manager taking into consideration gender differences and issues affecting their work and wellbeing or b. choose a game from the Christopher, E & Dennis Meadows (Eds) (2000). Games from Many Nations for Mangement & Leadership Training. Each team will have to explore behavioral patterns in the assigned cultures and to prepare a brief play that demonstrates the essential characteristics of these behavioral patterns for the class. Following the play, each team should be ready to explain what was done, why it was done, and what the differences between the assigned cultures were. Different members of the team may take on different roles (e.g., leadership of the group discussion, enactment in front of the class, explanation of key points). Total time allotted to this play, description and feedback is 30 minutes. Each team will role play during class time. The date and time of this role play will be finalized after the 1st lecture. I will appreciate the team to submit the topic of the in-class activity to me via email intan.osman@uleth.ca by 13 May before 12 noon. Class Participation. Class participation involves two sub-components: attendance and general attitudes and participation. Besides group project and role play, you are expected to read the assigned readings/films and discussed in the class on the dates assigned. Attendance. I would expect you to attend all classes and on time and to stay throughout the class activities. Research suggests that attendance and grades are strongly correlated. Attendance will be taken with the aid of a sign-in sheet. Signing-in is your responsibility. General Attitudes and Participation. The class participation mark is also based on your active participation in the class discussions (quality vs. quantity). Merely coming to the class and listening to the discussion is not sufficient; attendance is not participation. Attendance is important, but it is not enough. Come to the class prepared to have lively discussions, and participate fully in the class activities--cases, exercises, debates, and other activities--both voluntarily and when called upon to do so. Thus, your participation is essential to the success of the class. Note: talking is not the same as participating. The quality, quantity, and consistency of your contribution will be evaluated each week. If you have specific or immediate concerns on how to improve your class presence, please feel free to consult with me at any point during the semester. Acting professionally is a desired, expected behavior. You may be docked points, however, for unprofessional behavior. Unprofessional behavior encompasses a wide variety of undesirable behaviors, including but not limited to: (a) frequently arriving late to class, leaving class early, or missing class, making it difficult to have meaningful class discussion or activities; (b) having your cell phones ring in class or answering text messages in class; (c) using your laptops for activities that are not class-related (yes, it is noticeable!); (d) making inappropriate comments or engaging in behaviors in class that take away from the quality of the learning environment; (e) holding side conversations during the class, reading other materials or doing other things during the class, sleeping, and inappropriately inconveniencing others. 1.

Final Exam. The duration of final exam will be approximately two-and-a-half hours. The exam will be cumulative in scope (all readings, presentations, class-notes, discussions, exercises, and videos covered during the course--in other words, everything!), and the questions will be open-ended in format. Answers should be well-written, organized, thoughtful, concise, and demonstrate a solid understanding of course material. Grading Scale/Scheme (Faculty of Management Guidelines) Grade Percentage Grade Percentage Grade Percentage Range Range Range 95-100 82-85 70-73 A+ B+ C+ 90-94 78-81 66-69 A B C 86-89 74-77 62-65 ABC-

Grade Percentage Range 58-61 D+ 50-57 D 00-49 F

Some Additional Important Notes Required Name Card. You are responsible for preparing a name card (computer printed with large letters) with the name which you wish to be addressed by and your last name. This card must be placed in front of you during each class. Participation grades will be easier to assess if your name is displayed clearly and regularly. Class Web-site. Course outline, slides for each class, practice exam questions, links to related websites, and other pertinent information will be regularly posted on the class website. I encourage you to print the slides before class and use them in taking notes. An important tip: You will certainly benefit from taking notes in the class. Communication and Contacts. I encourage you to make full use of e-mail facilities for consultation purposes. I check my e-mail several times a day, including most weekends. I am available for drop-ins (during office hours) or by appointment. Please contact me by email to set up an appointment. My email address is intan.osman@uleth.ca . My office is located in University Hall (E453). Make-up Policy. Absence on the day of class presentation or exam will automatically result in zero. If you will miss a test or presentation, talk to me about it in advance. Or, make-ups will be given if you provide convincing evidence of extraordinary circumstances. However, there will be no make-up if you did poorly on a test. Representing the university at an event will not be considered a valid excuse to miss a test. Reappraisal of Grades. If you are not satisfied with a piece of graded work (test, assignment), you may have the work re-graded. You should contact me, providing a written justification, within 10 days of being notified about the mark or of the items return to the class. Please be aware that three outcomes of the review process are possible: The reappraisal of the work may cause the grade to be raised, lowered, or to remain the same. Deadlines. All assignments are due at the beginning of the class on the date specified in the course outline, without exception. Late assignments will be penalized 10% for each day they are late. Peer-Group Evaluation. Strictly confidential peer-group evaluation will be involved in each group assignment grading. At the end of each assignment, your team members will assess your participation. I will use team member assessments as one important piece of information in determining your overall participation score. A signed, completed peer-evaluation form hard copy (see APPENDIX B) is due on the day of your presentation.

Writing Style. Prepare each group assignment (term paper and role play) with proper citations and complete references (following the APA Publication Manual, 2001): http://www.uleth.ca/lib/guides/research/display.asp?PageID=1#apa. Failure to do so will result in the loss of points. It is absolutely essential that your writing be razor sharp in thought and clear in presentation. Write in simple sentences, developing your ideas logically. Your grade on this assignment will be lowered by ideas that appear to be vague or that are not clearly expressed. In other words, you will be judged by professional standards, so be clear, precise, logical, and thorough. Group Assignment Grading. For each assignment, grades will be accorded to both content (60%) and presentation (oral and written) style (40%). The presentation will be marked by preparedness, presentation style, content and knowledge of the topic. Plagiarism. Students cheating on a test or submitting plagiarized, copied, or duplicated work will automatically result in an "F" in the course (ref: Student Discipline Policy--Academic Offenses and Discipline Procedures section of the University Calendar 2009-2010). The circumstances of any applied penalties will be thoroughly documented in your personal academic files. Ethical Conduct. Ethical Conduct is expected from all students, in accordance with University policies as described in the University Calendar 2009-2010. I will closely follow policies discussed on these pages. Electronic Courtesy. Electronic rudeness has become a classroom problem to be managed. All cell phones must be inactivated while in class. A ringing cell phone interrupts class every time, and is also a strong breach of etiquette. Laptop computers can be used in class only to take class notes. No surfing the Net in class, or doing work for other courses, please! Thanks in advance for being courteous.

APPENDIX A: Tentative Course Calendar and Contents Clas s 01 02 03 04 05 06 07 Date 11 May 13 May 18 May 20 May 25 May 27 May 1 June Topic(s) to be Covered Warm Up & Course Overview Determinants of Culture Dimensions of Culture in Business Western Business Cultures Business Cultures in the East Cultural Dimensions and Dilemmas Culture and Styles of Management Culture and Corporate Structures Culture and Leadership Culture and Strategy Cultural Change in Organizations Culture and Marketing Cultural Diversity in Organizations Required Readings & Activity Chapter 1 Chapter 2 Submit team details Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 MID-TERM Chapter 13 Chapter 14 DEBATE Chapter 15

08 09

3 June 8 June

Business Communication Across Cultures Barriers to Intercultural Communication Debate on: Asian Values are Distinct and Foster Economic Growth Negotiating Internationally

10

10 June

Working with International Teams Conflicts and Cultural Differences Developing Intercultural Relationships

Chapter 16 Chapter 17 Chapter 18 CROSSCULTURAL PROJECT PAPER DUE CROSSCULTURAL PAPER PRESENTATION FINAL EXAM

11

15 June

Discussions on Films: Anna & the King; and The Namesake

12

17 June

In-Class Cross Cultural Presentation

13

22 June

Final Exam

Note: Team in-class activities (role-plays/analysis from Games from many Nations) will run from week 2 onwards

About Intan Osman Dr. Intan Osman is currently an Associate Professor of Organization and Gender Studies at Womens Development Research Centre (KANITA), and has been with the School of Management, Universiti Sains Malaysia since 1978. She has taught at the undergraduate, masters (MBA) and doctorate (DBA) levels. Between 1982 and early 1994, she worked as a training manager in executive development programmes for two multinational manufacturing companies and a local training and educational consultancy firm. Intan has also tutored at the Faculty of Business and Management as well served as an adult education programme course leader at University of Stirling Scotland (1988 -1989), a short-term visiting lecturer/scholar at Taskent Technical College, Uzbekistan (1997); Nihon Fukushi University and Nanzan University, Japan (2003); Northern Sumatra University (2003-2007); and Faculty of Management, University of Lethbridge, AB, Canada (2001-2008). Intan is currently heading three research projects as well as serving as co-researchers with members of different disciplines and universities in Women & Health, Women & Ecotourism, Human Resource Effectiveness, an international and collaborative four country project headed by University of Victoria principal researcher as well as Country Domestic Violence, Empowering Women in Micro-Credit and CSR and Gender Mainstreaming. Her previous research of interdisciplinary and multi-centered included Women & Lifestyle, Wellness, Leadership and Entrepreneurial Values both international and collaborative projects, and Women Entrepreneurs. She also heads a seminar, publication and research committee at Womens Development Research Centre (KANITA), coordinates current and feasible international collaborative linkages, supervising and providing some methodology classes to post graduate candidates, training enumerators in Micro-Credit and other gender related programmes. Her previous administrative posts were the chair of Organization, and Executive Development Programme Coordinator at the school level; and Vice President of University Women Association. Intan has taught Organisational Behaviour, International Aspects of Women and Gender Issues and International Management both offered as summer courses at University of Lethbridge, AB. She supervises Master's and Doctoral candidates and to date, she has graduated 3 PhDs, 2 DBAs, 1 MA and 11 MBAs. Intan has also consulted in HR issues as well developed and trained practitioners in the corporate and government sectors in HR/Organization modules. Her participation in international conferences ranges from OB, Entrepreneurship, Women and Health to Human Resources in various countries including USA, Australia, New Zealand, Turkey, England, Korea, Japan, and Pakistan. She has written as authors and co-authors chapters of the books, papers and games published nationally and internationally.

APPENDIX B: Peer Evaluation Sheet (Highly Confidential)

Your Name __________________________

Course # MGT________________

Assessing your fellow team members should be taken seriously, as it is your input into how well your team members performed during your team assignment in this course. You can reward those members, who did an outstanding job. Also, you can let your instructor know about members who did less than they should have when performing team assignments. Some points you might want to keep in mind are as follows: 1. The individuals attendance at group meetings 2. Their flexibility when scheduling group meetings 3. Their preparedness at group meetings 4. Their contribution at meetings (e.g., quality of discussion, ideas) 5. Taking an active part in outside research (e.g., library searches) 6. Overall contribution towards team assignment Your score on this term paper project is a multiplicative function of your team project score and the participation factor score that your team members providesee the details below on how to come up with your final score. List all team members in the NAME column by last name, followed by the first name. Include yourself in the list, but you dont have to rate yourself. Leave the space beside your name blank. Scores can range from 0.0 (no contribution at all on this project) to 1.1. The sum of the scores for all team members cannot exceed the number of members in your team minus 1.0 (i.e., yourself). For example, if you have a 5-person team, you can allocate any points among your four team members up to a maximum of 4 (i.e., 5-1). However, if everyone contributed equally, you would assign each team member one point. THIS COMPLETED, SIGNED SHEET (HARD COPY) IS DUE AT THE END OF PRESENTATION. Now, assume that you are in a 5-person team, and you received from your team members the following scores: 1.1, 1.1, 1.0, and 1.1. Then your peer rating score would be (1.1 + 1.1 + 1.0 + 1.1)/4 = 4.3/4 = 1.075. I will take that score and multiply it by the team project score to get a final score for you. For example, if the team project score is 75%, then your final score would be 1.075 X 75 = 80.625. Finally, note that an overall team score cannot be greater than 100%. # NAME (LAST NAME, FIRST NAME) 1 2 3 4 5 TOTAL* (# Team Members minus 1.0) *I reserve the right to correct any errors in this document at any time. Note. If you assigned a team member very low or very high score, I would appreciate a brief explanation. You may use the back of this sheet should you need more space. PARTICIPATION SCORE

Date __________________

Signature _____________________________