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CABIN CREW TRAINING Indicative Module Outline I. II. III. IV. V. VI. VII. VIII. IX. X. XI.

XII.

Introduction to the Airline Industry Personality Development and Image Enhancement Cabin Crew and the Aviation Industry Airlines and Types Aircraft and Types Aviation Authorities and Regulatory Agencies Theory of Flight Geography and Time Zones Airport Codes Aviation and Airport Operations Terminology Crew Resource Management Passenger Service Guidelines Safety and Emergency Procedures Dangerous Goods and Cargoes Catering and Food Services Guidelines Uniform and Grooming Guidelines Health and Safety Standards Cultural Awareness and Leisure and Recreation Program Swimming and Life Saving Techniques

XIII.
XIV. XV. XVI. XVII. XVIII. XIX.

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