CONCURRENT FIELD WORK

AT

REPORT

Omega Health services Pvt Ltd (Trichy) Submitted By

Jayakrishnan.U II-MSW [Reg .No: P11080006] Under the Guidance of Mrs. Siji Mary Koshy. MSW, M.Phil., Ph.D. Asst. Professor

DEPARTMENT OF SOCIAL WORK URUMU DHANALAKSHMI COLLEGE (Accredited with B++ Grade by NAAC) Affiliated to Bharathidasan University KATTUR, TRICHIRAPPALLI 620 019 IV Semester March 2013

DEPARTMENT

OF SOCIAL WORK

URUMU DHANALAKSHMI COLLEGE (Accredited with B++ Grade by NAAC) Affiliated to Bharathidasan University KATTUR, TRICHIRAPPALLI 620 019

Mrs. Siji Mary Koshy. MSW, M.Phil., Phd. Asst professor

Date:

CERTIFICATE

This is to certify that Mr. Jayakrishnan.U, (Reg.No:P11080006), Department of social work, Urumu Dhanalakshmi College, Thiruchirapalli-620019 was placed at OMEGA HEALTH SERVICES PVT LTD, TRICHY, for the academic period between 20/12/2012 and 5/01/2013. The field work activities carried out by him and the report submitted are original and submitted to Bharathidasan University in partial fulfillment of his 2nd year master of social work degree in a most satisfactory manner.

Agency supervisor

External examiner

Faculty advisor

Head of the department

ACKNOWLEDGEMENTS
My Sincere gratitude to the almighty for blessing me to complete this concurrent field work project at Omega Health Services Pvt Ltd. I take immense pleasure in thanking Dr S.Sekar, Principal of Urumu Dhanalakshmi College for having permitted me to carry out this concurrent field work project. Needless to mention that Dr.M. Suresh Kumar, Head of the department of Social work who had been a source of inspiration and for his timely guidance in the competition of this concurrent field work project . I wish to express my deep sense of gratitude to my Internal Guide, Mrs. Siji Mary Koshy, Asst. professor, Department of social work, Urumu Dhanalakshmi College and my External guide Mr. Hari Kumar, the Human resources manager in Omega Health Services Pvt Ltd, For their able guidance and useful suggestions which helped me in completing this concurrent field work project in time with perfection. I wish to express my deepest gratitude to the management and staff of the Omega health services for providing opportunity to conduct this concurrent field work project in their premises. I also thank my fellow class mate and other social work department students for extending their support for me to finish this concurrent field work project . . Finally, yet importantly, I would like to express my heartfelt thanks to my beloved parents for their blessings and to my wife and daughter for their help and wishes for the successful completion of this project.

Thanking you

Jayakrishnan.u 2nd year MSW 5

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CONTENTS

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1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27.

Introduction Profile of the industry Objectives Organization chart Services HRM HR functions HR managers role Employee welfare activities Medical facilities Canteen facilities Transport facilities Security measures Company shift timings Time office management Employee development Human resources development Counseling and performance appraisal TQM QWL HR information system Salary and wage administration Leave and holidays Standing order CSR Skills acquired by the trainee conclusion

INTRODUCTION

INTRODUCTION The nucleus of Social Work Education is the Field Work Program which is a fundamental component of the curriculum. The field work practice is the central mechanism for transmitting theoretical knowledge into the practical level of work. Practice learning in social work training plays a pivotal role in providing the students with an opportunity to explore learn and develop professional skills necessary for working with people, the essence of the profession. It has several components that help the students to develop a holistic understanding of the problems, situations, their causative factors and the possible strategies of intervention. The broad aim of field work is: - to provide opportunities for students to apply the knowledge learnt in the classroom situations and to plan, implement and evaluate these experiences while working with individuals, groups and communities. To provide such kind of practical knowledge by placing, and working in an agency at the same time keeping with the placement agencys philosophy, policy and goals and use of guided supervision. The fieldwork program has been designed to achieve the following objectives: To help students to understand the socio-economic, cultural and political milieu and

1.

develop capacity for critical examination of causative and maintenance factors of social problems and their solutions. 2. To provide students with an opportunity to apply theories in practical situations for To help students identify, plan and implement social work interventions through the problem solving with individuals, groups and with communities. 3. application of the methods of social work and to assess their impact on different client systems in various field settings. 4. justice 5. To help students develop skills and appropriate personality qualities required for To provide opportunities to accept challenges and respond to them To understand the nature of social work practice in different specializations professional social work practice 6. 7. To help students appreciate the role of social work profession empowering individuals, groups and communities and in facilitating social change, ensuring human rights and social

PROFILE OF THE INDUSTRY The Company Healthcare Business Outsourcing Services Omega Healthcare is one the premier offshore providers of medical coding, billing, accounts receivable management, claims processing, and healthcare revenue management. Omega Healthcare is dedicated to providing the following services to our clients: 1. Medical Coding Professional and Facility 2. Data Entry into Software and Practice Management Systems Charges, Coding, Demographics and Cash/Payment Posting 3. Accounts Receivable Management - Analysis and Collections (Physician and Hospital Claims) Omega Healthcare has extensive experience in providing services in a variety of hospital-based and office-based physician specialties. We also have experience in providing services to A/R Management companies and their hospital clients for their credit balance account, regular accounts receivable and facility coding needs. Our delivery organization is driven by quality and Six Sigma methodologies, which ensure improved processes and client satisfaction. Overview of the company State-of-the-art Infrastructure to Deliver Value Omega is completely committed to providing our clients with the most advanced technology available in the marketplace. We have invested significant resources in the infrastructure between US and India, to provide superior services to our clients. The main operations center in Bangalore has a seat capacity of 1100 per shift, which operates on a 24x7 basis. There is convenient access from the delivery center all over the city, and as part of our contingency plans, a second operations center has been set up in Chennai, India with 1000 seats per shift. The third operation center is at Trichy with 30,000 Sq. ft. with two shift timing comprising 750 employees. Our other infrastructural amenities are:

Multi Contact Capabilities - Voice, Web Chat, e-mail and Fax on Demand. Sophisticated call handling with adequate station capacity and reliable components from Nortel. Dedicated multi-MB IPLC of high reliability connected to the NOC in the United States (via Atlantic Ocean) Second multi-MB IPLC also in place which provides complete redundancy (via Pacific Ocean) Multi-MB dedicated Internet link (full duplex). Equipment vendors Nortel, Cisco, HP-Compaq, IBM, and Plantronics

Vision Their Vision is to retain our global leadership in offshore healthcare business outsourcing services and to be the global provider of choice for healthcare BPO. Mission This will be achieved through a strategy of focusing in healthcare only verticals, never competing with our customers, and by servicing the healthcare providers (physicians and hospitals) thru medical billing and hospital revenue cycle management companies and

Offer and leverage technology strategically to enable unparalleled efficiency and operational effectiveness Leverage scalable structures with robust control mechanisms that support planned and predictable performance Be proactive to internal and external change so we remain an agile operation capable of delivering results Robust Sales and Operations planning processes to address our growth is planned and predictable.

IT and Network Infrastructure Omega Healthcare is completely committed to providing our clients with the most advanced technology available in the marketplace. We have invested significant resources in the infrastructure between US and India, to provide superior services to our clients. The initiatives we've undertaken to ensure our clients have state-of-the art technology to support the medical business outsourcing process are: Software and Scanning Omega Healthcare employees are well versed in numerous US medical billing software packages and practice management systems. We also help implement the latest scanning technology at each of our client facilities in order to reduce paper transactions, which virtually eliminates transmitting errors and improves the workflow process over to India. Ask us about our proprietary Online Batch Management System that we have developed for our real-time tracking of all work batches sent to Omega by our clients. Fiber Optic Lines For data and video, Omega Healthcare has multiple Point-to-Point Data Circuits (Fiber Optic via Europe & Asia Pacific) from India to our US datacenter in New York. For redundancy, we also have a second Point-to-Point Data Circuit that travels via the Far East to ensure the absolute maximum uptime for our clients and employees.

Telecommunications Infrastructure Omega Healthcare has implemented a state-of-the-art TDM based phone system that links our India facilities back to the US for seamless call transferring and outbound calling. This system also provides our clients with the ability to talk to their account staff and gives them quick access to their account managers. Video Conferencing This tool helps maintain strong client relationship as they can visually communicate with our employees who are working on their accounts. Also, video conferencing improves training and education by ensuring that India employees can continually receive the updates and information required. Omega Healthcare will continue to evolve with emerging technology. As we grow and develop, we will still be devoted to providing our clients with the latest in technology and stay one step ahead of our competition.

Management

Gopi Natarajan

Co-Founder, President and CEO

Mr. Gopi Natarajan is the President and Chief Executive Officer at Omega and has more than 22 years of experience in the US Healthcare Industry (payers, providers and vendors). Prior to Omega, he was heading a $40M medical billing company in the US with 900 employees (250 of whom were in India). He also has gained relevant experience in IT and BPO/KPO outsourcing during his senior management stints with Aetna, EDS and Health eon. Gopi has a brilliant track record in leadership, management and operational experience, having been instrumental in leading small sized companies to grow into mid / large sized companies. Gopi now spends a significant amount of time in India, overseeing the operations and growth of Omega. As a co-founder of Omega, Gopi brings an incredible amount of industry knowledge and relationships that he has built through the years while working in senior management positions in US-based healthcare services companies. Anurag Mehta Co-Founder and Executive VP

With 21 years of US corporate experience, 10 of which have been with US-based healthcare and India-based BPO/KPO companies, Anurag is backed by variegated leadership and management experience in start-ups and M & A. The first 11 years of his career were spent at Bayer Corporation, and after his Fortune 50 experience, he was Founder and CEO of a large US medical billing company with back office, revenue cycle operations in India. Having been instrumental in building two successful BPO/KPO offshore operations in India, he is credited with bringing about cost reduction and improved turnaround time for US clients. Also, by having previously run large-scale medical billing operations in the US, Anurag clearly understands the needs of todays US revenue cycle management companies and the forces affecting their business. Together with Gopi Natarajan, Anurag co-founded Omega Healthcare in 2003.

Baskaran Gopalan Vice President Project Management Office Mr. Baskaran Gopalan, Vice President of Operations, has over ten years of experience in the healthcare billing industry, and has managed operations for hospitals and large physician groups. He has comprehensive domain knowledge of and expertise in the US healthcare industry, with a special focus on Receivables Management. His expertise also extends to Quality Assurance processes and client management with his 6+ years of experience at other Indiabased Healthcare BPO/KPO organizations. He is especially recognized for having developed an OIG Compliance plan and achieved ISO 9001 certification in a record 3 months. Baskaran joined Omega in its early months and has emerged as a cornerstone of our India operations, bringing industry best practices and fostering immense team loyalty (of the first 16 managers hired into Omega in 2003, 15 are still with Omega). Janie Spellman VP, Client Service

Janie has over 18 years of experience in revenue cycle management with a focus on inpatient, outpatient, facility practice, psychiatry and long term care. In a previous position as VP of Operations at Certus / Mirrus, she was responsible for starting up a new billing office on the East Coast. Her duties included managing the accounts receivables for the entire organization. This responsibility also included working with the Patient Financial Services Directors to ensure best practice procedures were in place to increase collections and reduce AR days. While employed with Alternative Behavioral Systems, her duties included the consolidation of 18 Psychiatric Hospitals into a Centralized Business Office, working with the CBO managers to insure monthly targets were obtained as well as provide training to all levels of staff in AR management. Most recently she was a Vice President at GeBBS Healthcare, specializing in global/domestic operations and as a client liaison in regards to coding, payment posting, charge entry, and AR follow-up. Janie serves on the HFMA Education committee and is a Vice President for the AAHAM, Mumbai chapter. Janies primary role with Omega is to work directly with our USbased clients and the operations team in India to insure a smooth transition of work between the two operations centers Daphne Tombrella VP, Business Development

Daphne brings to Omega Healthcare over 20 years in healthcare expertise, specifically in Revenue Cycle Management outsourcing. Daphne began her career at Electronic Data Systems (EDS) where she spent over 15 years in strategic business units focusing on business process management and outsourcing. After leaving EDS, Daphne was part of a startup company that focused on the payer market space. Daphne was instrumental in developing solutions for large commercial and

managed care payers that allowed them to improve the efficiency of claim adjudication. After this venture was sold, Daphne then joined Ajuba, another startup company where she spent 9 years building the operation from ground up. Daphnes expertise in both domestic and offshore outsourcing has helped clients recognize savings of 40% and greater within their organizations. Daphne has led project transitions in all areas of billing and revenue cycle management and managed manpower transitions in excess of 200 employees. Daphnes combined expertise in both operations and client management allows her to provide exceptional support to clients as well as fully understand the needs and challenges of their environment. SERVICES Medical billing Omega offers a variety of highly personalized medical billing services to meet the needs of our clients healthcare providers and hospital clients. We carefully balance our client base in order to ensure that each client (and their billing) will have our complete and undivided attention! Typical billing services may offer little more than generating your statements. But at Omega, we provide a wide range of accounts receivable services to maximize reimbursements. At Omega, we also recognize the responsibility to ensure accuracy for the submission of all our clients' charges. We are committed to providing our services within compliance standards, in accordance with all existing Federal, State and Payer regulations. Services Offered

Medical Coding Charge Entry Posting of all Payments and Adjustments (Insurance and Personal receipts) Accounts Receivable Analysis and Management Insurance and Patient Follow-up Old Accounts Receivable Clean-up Insurance Verification Provider Enrollment Audits Managed Care Assistance

We have expertise in all major specialties such as

Anesthesiology Cardiology Emergency Medicine Family Practice General Practice Surgery Internal Medicine

Neurology Oncology Ophthalmology Pathology Pediatrics Diagnostic and Interventional Radiology

Corporate Compliance Program Omegas commitment to compliance is evident in every aspect of our operations. We are ISO BS270001 certified. Value Proposition Our Medical Billing services come with a host of value adds for your healthcare central business processing center.

Adaptation to any software you have, thereby avoiding any further technological investments to accommodate the billing process (we have current experience on over 35 software platforms such as GE Centricity, Medical Manager, AdvancedMD, Vitalworks, CPU, Kareo, and a host of various proprietary platforms). Capacity to replicate your processes and procedures Maintaining strict confidentiality. Our staff is only given permission to access required files and folders, thus maintaining the confidentiality of our clients data. Highly Accurate Medical Coding Services

At Omega, we offer quality medical coding services to healthcare providers. We are fully compliant with all of the Correct Coding Initiatives (CCI) and Local Medical Review Policies (LMRPs). We have an extensive network of experienced medical coders who can provide you with the highest level of quality medical coding services available. We are committed to providing accurate and aggressive coding, that is compliant under government regulation. Our coding teams, many of whom are CPC and CPC-H, have their efforts supported by your appropriate documentation to provide maximum and accurate reimbursement. To ensure a high level of accuracy, we continually monitor the coding activities performed by our staff and our clients. Our coders must perform on average, at a 95% or better accuracy rate. For new coders on our team, only when acceptable accuracy levels are achieved, they are assigned to client accounts. The depth of our Coding Department is unparalleled in the industry and our continuous endeavors to improve our coding and compliance initiatives through education, audits, and industry updates, separate us from the competition.

Value Proposition

Our primary advantage over our competitors is that we run institutions which offer Post Graduate Diploma courses in Medical Transcription which cover Medical Billing and Coding Our coding staff also receives extensive training under coding experts in the US, guarantees 95+% accuracy, and maintains HIPAA and AHIMA Compliance As your co-sourcing partner, we help you eliminate recruiting and training, reduce labor costs, and improve accuracy through our high-quality operations Our technological innovations ensure optimal revenue You will receive regular feedback on coding changes, front-office documentation practices, and periodic reports, such as utilization reviews, case-mix review, and codingrelated denial analysis

Data entry services Omega Healthcare recognizes that simple data entry functions into practice management and software systems may not always be so simple. Entering information quickly and accurately is critical to the success of ensuring clean claims and high productivity. Our data entry teams can be characterized into the following functional areas: Demographic Information: The first step of our process in ensuring a clean claim is that the demographic information is entered into the system right the first time. Charge Entry: Charges from an encounter form or coded visit get entered into the software system by our staff. Payment Posting: Once the payments come back form the insurance companies, it takes more than just simple data entry to ensure that the payments get applied appropriately. Our payment posting staff uses guidelines from the customer, based upon the nuances of the specific client they are working on, in order to accurately and efficiently apply payments back to charges in the system. Data Validation: Today's technology allows companies to scan information and then use Optical Character Recognition (OCR) to populate data fields into various software programs. Our Data Validation team checks to ensure that information is complete and accurate.

Accounts receivable management

The Omega Healthcare medical billing team categorizes Accounts Receivable Management into three distinct functions for its physician billing company and hospital A/R management company clients:

Denials Processing Correspondence and denied claims are processed in daily batches by our team of experienced billing personnel. Claims statusing and subsequent actions are determined on a client-byclient basis. Claims-Follow-up Unpaid claims are typically sorted by financial class order and employees in this unit call on the appropriate insurance companies, or self-pay patients if requested, and aggressively resolve any non-payment issues. Customer Service Call Groups are assigned to handle incoming patient phone calls for designated clients.

HRM Human Resources Omega Healthcare possesses a highly educated and dedicated team of employees in India. We take great pride in our low-turnover as compared to our competitors and also to other BPO/KPO companies in India. We have a strict hiring policy and an emphasis on recruiting top-notch individuals to round out the Omega team. Once a candidate makes it through the initial qualification and testing process, they endure an extensive training program to graduate to the Omega production floor and then they are deemed worthy of our clients needs and demands. For example, our Coding Department in India consists completely of higher-degreed college graduates, many of whom are physicians and nurses. They have a deep understanding of the medical industry through their education and experiences. Their consistent and excellent performance gives our clients complete confidence in their capabilities. The Omega Healthcare staff continues to grow and evolve intellectually for our clients by keeping the lines of communication open and focusing on continuing education. All employees are continuously trained and quality assurance measured so that they can meet and exceed our clients' expectations. In addition, our state-of-the art technology helps to keep information flow consistent and open between our clients and employees on a global basis.

HR functions 1. Manpower Planning It involves the planning for the future and finding out how many employees will be needed in the future by the business and what types of skills manpower planning should they possess. It depends on the following factors The number of people leaving the job The projected growth in sales of the business Technological changes Productivity level of the workers

2. Job analysis and Job description HR Department is also involved in designing the Job analysis and Job description for the prospective vacancies. A job analysis is the process used to collect information about the duties, responsibilities, necessary skills, outcomes, and work environment of a particular job. Job descriptions are written statements that describe the: a. b. c. d. e. Duties, Responsibilities, Most important contributions and outcomes needed from a position, Required qualifications of candidates, and Reporting relationship and co-workers of a particular job.

3. Determining wages and salaries HR Department is also involved in conducting market surveys and determining the wages and salaries for different position in an organization. These decisions may be taken in consultation with top management and the Finance department. 4. Recruitment and Selection One of the most important jobs HR departments is to recruit the best people for the organization. This is of crucial importance as the success of any organization depends on the quality of its workforce. Details regarding the recruitment and selection procedure can be found here. 5. Performance Appraisal Once the employees are recruited, the HR Department has to review their performance on a regular basis through proper performance appraisals. Performance appraisal is the process of obtaining, analyzing and recording information about the relative worth of an employee. The focus of the performance appraisal is measuring and improving the actual performance of the employee and also the future potential of the employee. Its aim is to measure what an employee does. On the basis of performance appraisal the HR Department will set up an action plan for each employee. If the employees need any training then he provided that.

6. Training and Development HR department is constantly keeping a watch over the employees of the organization. In order to improve the efficiency level of the employees they training have go undergo regular trainings and development programs. All trainings and development needs are carried out by this department. Training might include on the job or off the job training. Find more information on training here. 7. Employee welfare and motivation Happy employees mean a healthy organization. HR Department conducts various employee welfare activities which might include employees get together, annual staff parties etc. HR department also reviews organizational policies and its impact on the motivation of the employees. 8. Addressing employees grievances HR department is the link between the workers and the management. Employees grievances related work environment are usually entertained and resolved by the HR Department. 9. Labour management relations For the smooth operation of any organization, it is crucial to have good labour management relations. HR department has to ensure that these labour_unrestrelations are cordial. In case of any labour-management conflict the HR Department will play a vital role in bringing both management parties to the negotiation table and resolving the issue. 10. Implementing organizational policies HR Department has to coordinate with line manager and see that the organizational policies are being implemented in a proper manner. Disciplinary action can be initiated against employees who are not following organizational rules and regulations. All these actions are conceived and implemented by the HR department. 11. Dismissal and redundancy HR Department has to take firm actions against employees who are not following the organizational code of conduct, rules and regulations. This can result in the dismissal of the employee. Sometimes, an organization may no more require the services of an employee. The employee may be made redundant. HR Department has to see that organizational and government regulations are being followed in this process.

HR Manager - responsibilities/accountabilities:

Lead and direct the Human Resource team to deliver a comprehensive HR service to the business Employee Relations managing absence, disciplinaries, grievances, sickness etc. Measure employee satisfaction and identify areas that require improvement Performance Management coaching managers on performance management issues and processes Learning & Development providing guidance on development for managers and their teams Training - Implementing the training and development agenda; identify areas that need attention and improvement Recruitment & retention - managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns Reward advise and support employees on company benefits Policy & procedures implementation of new HR policies, procedures and processes In conjunction with the Head of HR, ensure all company policies and procedures are up to date in line with current employment law. Ensure line managers are up to date with changes to any policies. Working with senior managers, coaching them and advising on all people issues Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills Crafting of business and people solutions Managing priorities between casework and projects Managing HR budgets

EMPLOYEE WELFARE ACTIVITES

* Intramural: - These are provided within the organization like: 1. Canteen, 2. Rest rooms, 3. Crches, 4. Uniform etc.

* Extramural: - These are provided outside the organization, like: 1. Housing, 2. Education, 3. Leave travel facilities, 4. Vocational guidance etc.

MEDICAL FACILITIES 1. 2. 3. 4. 5.

Comprehensive medical insurance Life insurance Periodical medical check ups Sick leave Parental/ maternity leave.

CANTEEN FACILITIES There is an in house canteen facility available for the staff and the facility is having 100 seats at a time. Both lunch and supper are provided in the canteen. TRANSPORT FACILITIES In Trichy the transport facilities are not yet started as of now but in Bangalore and Chennai the company has provided with ample transportation facilities. SECURITY MEASURES Apart from the physical security measures the importance is given to the network security for that a dedicated server and strong firewall software are installed. For fire and safety measures there are more than 100 fire extinguishers installed in each corner of the company building. For physical checkups the entry is limited to people with identity card and a through security checkups. SHIFT TIMINGS There are two shift timings at Omega one starts at 9 am to 5 and the next starting at 5.30pm to 1.30 am. TIME OFFICE MANAGEMENT The time office management is administered by both the HR department and the security department. The primary attendance is taken by the security department including the total foot fall at the office premises and HR department records the employee attendance.

EMPLOYEE DEVELOPMENT

The following is the employee development cycle at the organization it starts form the 1. 2. 3. 4. 5. 6. Identifying the work force requirements Integrating the learning and talent management processes Design governance to support alignment Link curriculum and programs Use technology to extend learning Measuring impact on performance.

HUMAN RESOURCE DEVELOPMENT The human resource development plans at Omega health services are the following:* Improved teamwork within HR and with service units * Development of individual skills in HR. * Integration of HR principles into each section. * Greater flexibility in the workforce.

* Improved communication and access to HR for team members. * Improved consistency of policy applications across manufacturing areas. The working team was made up of the assistant manager and specialist levels within the HR department. They were given the following directions: * Gather input from customers (the team members and manufacturing management). * Benchmark other organizations. * Map out all current processes and flow. * List all current member roles. * Identify the key roles of HR and then align the organization accordingly. * Operate within budget constraints. COUNSELING AND PERFORMANCE APPRAISAL The employees are provided with occupational counselors and various counseling are given to the employees at various stages of their career.

In Omega the 360 degree performance appraisal method is done in order to appraise the employee competencies by gathering data from the peer group to the clients.

TOTAL QUALITY MANAGEMENT Omegas commitment to compliance is evident in every aspect of our operations. While their primary goal is to achieve the highest possible reimbursement to which our clients are legally and ethically entitled to, we always work in a manner that fully complies with both the letter and the spirit of all applicable guidelines and regulations. The Compliance Program is under the direction of Omegas Vice President of Client Services, who ensures compliance from all aspects. This written plan incorporates the guidelines defined by the "Compliance for Third Party Billing Companies" from the Office of the Inspector General ("OIG") of the Department of Health and Human Services ("DHHS"), the Center for Medicare and Medicaid Services ("CMS"), and specialty organizations such as ACEP. HIPAA regulations are also of great concern to Omega and we take all patient information matters seriously. Omega is committed to delivering services and products that enable our clients to meet the requirements of HIPAA. Our industry knowledge and integrated internal business processes position us to help our clients address the challenges of HIPAA while meeting their long-term and financial goals. Omega provides a complete solution for an environment where HIPAA compliance is important and maintaining a competitive advantage is essential from our software system to patient management to accounts receivable, which allow for an uninterrupted flow of data with secure electronic transactions. QUALITY OF WORK LIFE The following are the various kinds of work life enriching factors at Omega.

24 hour cafeteria Gym Pick up and drop facility Concierge desk Online HR help Recreation facilities

HR INFORMATION SYSTEM The HR information system in omega is an one of the well planned and easy to use package administered right from the commencement of the business. The following is the diagram depicting the HRIS.

LEAVE AND HOLIDAYS As the organization falls under the service industry the leave and holidays are at the option of the employees. But however the employees are allowed to take their statutory leaves as per the government of India laws. STANDING ORDER Standing orders means various rules and regulations set forth for governance in an organization. Like any other organization the omega health services also have various standing orders like. 1. The performances pay orders. 2. The conduct and integrity rules. 3. The general employment rules and conditions. Etc C.S.R The C.S.R initiatives at Omega includes various initiatives like 1. Child friendly school program (350 schools worldwide) 2. Education for children of migrant labour. 3. Work book project.

SKILLS ACQUIRED BY THE TRAINEE through the filed work practice the trainee could able to learn the various process involved in the human resource management. With out practical knowledge the theories learned can not be grasped in its true sense. The concurrent field work practice at Omega health services ltd enabled the trainee to cop up with the practical problems when the thories are in practice. CONCLUSION

The practice of HRM must be viewed through the prism of overall strategic goals for the organization instead of a standalone tint that takes a unit based or a micro approach. The idea here is to adopt a holistic perspective towards HRM that ensures that there are no piecemeal strategies and the HRM policy enmeshes itself fully with those of the organizational goals. For instance, if the training needs of the employees are simply met with perfunctory trainings on omnibus topics, the firm stands to lose not only from the time that the employees spend in training but also a loss of direction. Hence, the organization that takes its HRM policies seriously will ensure that training is based on focused and topical methods. In conclusion, the practice of HRM needs to be integrated with the overall strategy to ensure effective use of people and provide better returns to the organizations in terms of ROI (Return on Investment) for every rupee or dollar spent on them. Unless the HRM practice is designed in this way, the firms stand to lose from not utilizing people fully. And this does not bode well for the success of the organization.