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WORKPLACE TRAINING C ATA L O G

P e o p l e Ta k i n g C a r e o f B u s i n e s s ... B u s i n e s s Ta k i n g C a re o f Pe o p l e

706-649-6400

WORKPLACE TRAINING COURSES

Training makes a difference to the bottom line, to job performance and to employee morale. It helps create a corporate culture that commands excellence by helping individuals and work teams become the best they can be. We base our training on your needs: With our workshops, youll receive: Custom-designed training for your workplace Cutting-edge content that targets your goals and objectives Training at your place of business or at ours Facilitators experienced in teaching adults in the workplace Call us to discuss your training needs.

706-649-6400

WORKSHOPS

Leadership and Management General Management Learn the functions of management Understand the changing face of management Recognize the various roles of management Financial Concepts and Cost Analysis Gain solid understanding of key financial concepts Become an expert on analyzing financial statements Learn how to prepare and sell your budget Manage internal control effectively Improve your financial decision-making techniques Marketing a Product Overview of marketing and key terminology Analyze the market environment (competition and cultural trends) Review research techniques Develop and refine your product Package and price your product Choose your distribution method Communicate your product to customers (promotion, advertising, PR) Build a successful marketing plan Assertiveness Training for Managers Practice assertive thinking and communication Influence others positively Handle conflict with more confidence Negotiate mutually acceptable outcomes Use words more appropriately and concisely Identify peoples preferred word patterns to improve relationships Negotiating to Win Analyze and understand the negotiation process Plan your negotiation Review the stages of negotiation Learn various communication styles Use persuasion Identify planning and negotiation strategy Identify typical negotiating ploys and tactics Situational Leadership Consider the role of the leader in rapidly changing organizations Learn to appreciate the need for flexibility and adaptability Examine the core beliefs and values underlying situational leadership Understand the goals of a situational leader Identify the characteristics and needs of employees Develop skills in diagnosing development levels Learn how to use situational leadership on a day-to-day basis

WORKSHOPS

Managing in a Global Marketplace Gain new insight into the drivers of the changing global marketplace Sharpen your strategic skills Define leadership vision and values for future challenges Improve your ability to lead your organization through change Management by Objectives Understand the process of evaluating employees Learn the five steps of Management by Objectives Learn to set objectives for yourself and the organization Examine the process of correcting poor performance Develop feedback skills Identify factors affecting the management system Ethics Understand your organizations ethics initiative, mission and goals Learn how to recognize and resolve ethical dilemmas and differences Learn how to apply an ethical decision-making model Validate and develop confidence in your own ethical decision-making Servant Leadership Gain knowledge of the differences between management and leadership Examine the old vs. new paradigms of management/leadership Learn the qualities essential to effective leadership Gain an understanding of the four stages of developing new skills

WORKSHOPS

G e n e r a l Tr a i n i n g f o r S u p e r v i s o r s Supervising Team Members Identify positive attributes of excellent supervisors List skills of successful supervisors Explore situational leadership models and their application Identify ways to motivate employees Identify specific coaching techniques Apply coaching skills Making the Transition from Staff Member to Supervisor Understand the importance of attitude in the managerial process Identify what success as a manager can do for you Understand the importance of other peoples contributions Identify effective delegation skills Understand the importance of coaching/counseling Recognize the keys to becoming a good leader Understand the importance of effective human relations skills Apply problem-solving steps/techniques Supervisors Role in Management Identify key supervisory roles Identify key supervisory skills Understand coaching and counseling Identify barriers to effective communication Learn the five steps to success Performance Management - Coaching, Counseling and Documentation Understand how coaching and counseling fit into a performance process Identify situations where coaching is appropriate Apply effective feedback skills Understand and apply counseling techniques Learn how to document issues and incidents correctly and thoroughly Human Resource Law for the Supervisor Understand how to keep out of court Develop knowledge of HR laws including ADEA, ADA, 1964 Civil Rights Act, Equal Pay Act and FMLA Understand the basics of termination Recognize what constitutes sexual harassment Identify crucial personnel practices Promoting, Understanding and Valuing Diversity Articulate a corporate strategy to reach diversity goals Understand the importance of clear objectives for diversity Conduct a company culture audit Create a diversity task force Develop a diversity program Identify ways to measure the impact of managing diversity

WORKSHOPS

Team Development and Dynamics Identify and measure the elements of a highly successful team Manage your teams unique success requirements Create powerful agreements that focus the team Build ownership in team success Identify ways to spark team energy and enthusiasm Increase a teams ability to implement change Managing Organizational Change Become a change champion Build staff commitment Develop your implementation strategy Master a proven, step-by-step process that drives and manages change Build the team and climate that makes change effective Bring discipline and planning to the implementation of strategic changes Anticipate and reduce or remove resistance Mentoring Define mentoring Understand what a mentor actually does Understand how the mentoring process works Understand what you can and cannot expect from your protg Recognize if you and your protg are making progress Know how to avoid the most common pitfalls in mentoring Identify how to constantly improve as a mentor Recruiting, Interviewing and Selecting Employees Avoid the mistakes most interviewers make Clearly analyze the behavioral job requirements Get candid self-disclosure from the job candidate Determine factors that lead to high performance Develop questions that determine candidate fit Conduct legally defensible interviews Go beyond the superficial reference check

WORKSHOPS

Planning, Organizing and Development Professional Development Demonstrate proper management protocol, etiquette and appearance Develop skills that build your self-esteem Apply networking techniques and establish personal growth action plans Develop skills for coping with job stress Strategic Planning Understand the need to innovate Apply strategic planning to your business Use strategic planning as an ongoing process, not an event Involve colleagues from outside your function in the planning process Develop a strategic plan by applying the strategic planning framework Tools and Techniques for Thinking and Managing Strategically Move from one-dimensional thinking Reduce adversarial interactions Channel the factors that impact thinking: emotion, logic, optimism, creativity and skepticism Stimulate innovation by focusing the creative energy of your team Lead more focused, productive meetings Performance Measures: How to Determine and Measure What Really Counts Explore the evaluation process Identify goals and standards Demonstrate skills during the appraisal discussion Identify problems and pitfalls in the evaluation process Build commitment Developing Creative Thinking Skills Explain the key steps in the decision-making process Describe different idea generation techniques Solve problems more effectively and generate ideas using brainstorming Plan a structural approach to getting a solution accepted

WORKSHOPS

Project and Product Management Project Scope, Time and Cost for Project Managers Define, estimate and control the scope of work Anticipate and plan for obstacles and crisis Lead and motivate the project team Identify roles and responsibilities Effectively manage your time, dollars, scope, people and quality Lead your team for maximum productivity Manage the unmanageable, including corporate culture Improving Your Project Management Skills: The Basics for Success Plan the project Organize the project Control the project Implement the project Best Practices for the Multi-Project Manager Understand how your projects fit into strategic directions Coordinate multiple projects simultaneously Examine budget and planned expenditures Reduce timelines Make use of a clear and fully developed logical framework analysis Use collaborative planning and decision-making processes Manage project risks Create a culture of quality for your projects

WORKSHOPS

Communication Communication I - Interpersonal Skills Clarify your thinking and your communication Learn the steps to being an active listener Learn to read and appreciate body language Gain techniques for giving, getting and acting on feedback Understand what makes successful meetings work Add impact to your presentations Obtain practical, personal guidelines for improvement Communication II - Writing Skills Get to the point Spot and correct basic writing faults Choose words that command attention and hold interest Organize your writing to invite readers Make better use of e-technology Train the Trainer Identify characteristics of adult learners Write clear objectives Recognize the role of the facilitator Use effective communication skills in training Prepare the physical facility for training Handle disruptive behavior during training Developing Effective Presentation Skills Evaluate yourself as a presenter Develop a repertoire of presentation strategies Move your presentation design techniques to the next level Go beyond content to hone your delivery Discover how to handle tough situations Deliver impromptu presentations with style Use visuals to support your point Effective Executive Speaking Evaluate your plusses and minuses as a speaker Make an impromptu or introductory talk Make a public speech or company presentation Answer questions from an audience Give a credible speech Deliver the complete presentation Use your words and your body to persuade the audience Speak at special occasions Evaluate your presentations by watching yourself on video

WORKSHOPS

Interpersonal Skills Managing Conflict and Problem Solving Understand your own conflict resolution style Communicate effectively from the start Develop professional relationships based on mutual respect Understand the dynamics of conflict Use the conflict resolution model Dealing with difficult people Prevent difficult people from undermining performance Resolve personality conflicts Defuse potentially explosive situations Avoid the hostility trap Gain strategies to deal with dominant personality types Identify your defensive reactions, strengths and weaknesses Say no in a positive way Recognizing and Preventing Harassment Understand Title VII changes Identify compensatory and punitive damages and jury trials Recognize quid pro quo and hostile environment harassment Learn to reduce employer and employee liability Identify various workplace situations that could be construed as harassment Violence in the Workplace Understand the definition of harassment Understand the definition of internal and external workplace violence Define the managers role in managing more effectively Establish a harassment and violence policy Identify workplace violence indicators Discuss prevention strategies Suicide Prevention Examine business performance issues as well as employee well-being Focus on employee health issues, both physical and mental Recognize the importance of personal support groups Help employees understand themselves and others Develop practical strategies to create a healthier workforce Identify warning signs of suicide Recognizing, Documenting and Confronting the Substance Abuser Recognize the dangers of substance abuse Understand safety and job performance issues Know your supervisory responsibility to maintain a safe and productive workplace Identify the signs and symptoms of a substance abuser Apply general guidelines of intervention and disciplinary actions Use resources available

WORKSHOPS

The Customer-Focused Organization Determine how to meet and exceed customer service expectations Understand how customers rate the importance of reliability, responsiveness, tangibles, empathy and assurance Calculate the value of a lost customer Consider the importance of moments of truth Becoming the Customers First Choice Identify the beliefs and patterns that drive your customers, colleagues and family Master the language of influence Communicate with confidence, competence and impact Maximize results

Administrative Professionals Project Management for Administrative Professionals Define project management Plan and control projects Meet project objectives Solve project problems Manage time and priorities Coordinate work done by others Improve communication skills Business Writing for Administrative Professionals Understand basic formats and when to use them Know how to improve readability Apply techniques for power and persuasion Select the appropriate approach based upon your reader Get started through mind mapping Stress Management Recognize your personal stress symptoms Analyze stressful situations Change the way you think- change the way you feel Enhance your energy and productivity Make simple lifestyle changes that reduce stress Overcome barriers that keep you stuck in stressful behaviors

WORKSHOPS

Telephone Skills Training Understand the importance of attitude Learn the best customer service techniques Learn the importance of avoiding cliffhangers, emotional leakage, forbidden phrases and rushing callers Master the procedures for getting phone numbers, putting customers on hold, handling irate callers and taking messages Presenting a Professional Image Make the first impression that you want to make Improve your professional image Distance yourself from the competition Capitalize on your talent Prepare, produce and polish your personal package

If you would like to schedule one or more of our Workplace Training Classes, please contaact us two or more weeks in advance at 706-649-6400. We look forward to working with you!

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