23rd 24th June 2008, Hotel Okura, Amsterdam

Workshop Agenda Day One

Time 08.00 08.50 08.50 09.00 09.00 09.45 09.45 10.30 Monday 23rd June 2008 Registration & Coffee Chairmans Welcome Steve Towers, Senior Vice President, Bennu Group & Chairman, BPM Group Opening Keynote: Realising The Actual Benefits Of BPE Across The Enterprise Steve Towers, Senior Vice President, Bennu Group & Chairman, BPM Group Ice-Breaker Networking Session
A great opportunity to familiarise yourself with the other attendees at the Business Process Excellence Exchange!

Stream A - BPE Strategy Witte Leeuw Room Moderator: Steve Towers, BPM Group A1: Aligning Your People To Your Process: Ensuring Ongoing Buy-In At Strategic And Operational Level Ger-Jan Mensink Director, BPM Group ING Retail

Stream B - Innovation, IT, Data Esperance Room Moderator: Frits Bussemaker, BPM Forum Netherlands & Ordina

Stream C - People, Process, Change, Transformation Otter Room Moderator: Hermann Ladner, LifeLadner Institute for Endurance C1: Synchronising Business Process, IT And Change Management Initiatives At Swisscom Daniel Stger Senior Business Analyst Swisscom

10.35 11.15

Networking Break

11.15 11.35

Morning Refreshments A2: Pull Type Deployment Of Process B2: Implementing An Industrialised Improvement Tools And Methods Model In Your IT Infrastructure To Gbor Tompos Improve Customer Value and Reduce Senior Advisor and Manager at Excellence Cost Department Roger Camrass MOL Group Director of Business Transformation Fujitsu B3: Quality and Management, critical processes for a successful SOA strategy Mirek Novotny, SOA Technical Lead, Peter Barnes, Solution Marketing Manager, HP Software, EMEA Lunch A4: Aligning Business Strategy With Business Processes At SNS Pieter Jongstra Manager, Business Architecture SNS B12: Achieving Business Process Excellence at KLM Ronald Boon, Business Architect Monique Elferink, Business Architects KLM B5: Strategy And Success Principles To Improve Your Business Process And IT Integration John Corr Strategy Director Bennu Group

11.35 12.15

Networking Break

12.20 13.00

Networking Break

C3: Best Practice Document and Workflow Management at ABN AMRO Francis Van De Laarschot Global Head Document Management and Workflow Formerly of ABN AMRO

13.00 14.30

14.30 15.10

Networking Break

15.15 15.55

Networking Break

C5: The Impact Of M&A On BPE And Change Initiatives - Key Challenges And Success Strategies Andrew MacNeil Senior Associate Valeocon
Former Head of Change Management, Diageo

15.55 16.15 A6: Achieving Excellence In Your End To End Business Process And Transformation Strategy Cristian Matei Business Transformation Champion Alstom Power Service

Afternoon Refreshments B6: Verifying The Vision Of SOA And BPE At Daimler Michael Herrmann Enterprise Architect Daimler B7: Implementing And Optimising The BPM System At Telenor To Increase Efficiency And Lower Costs Jon-Omund Revhaug Senior Advisor Telenor

16.15 16.55

Networking Break

17.00 17.40

Networking Break

C4: Implementing And Sustaining A Successful Change Management Initiative Across Your Enterprise Steve Towers SVP EMEA, Bennu Group Founder & CEO of the Business Process Management Group

17.45 17.55 17.55 18.55

Chairmans Closing Summary Drinks Reception

23rd 24th June 2008, Hotel Okura, Amsterdam

Workshop Agenda Day Two

Time 08.30 08.55 08.55 09.00 09.00 09.45 Tuesday 24th June 2008 Registration & Coffee Chairmans Welcome Steve Towers, Senior Vice President, Bennu Group & Chairman, BPM Group Opening Keynote: Achieving Excellence in BPM Frits Bussemaker, Founder/Chairman, BPM Forum Netherlands & Management Consultant, Ordina Stream A - BPE Strategy Witte Leeuw Room Moderator: Steve Towers, BPM Group A8: Driving Business Process Excellence At Shell Doug Groves Vice President, Finance Process Standardisation Shell Stream B - Innovation, IT, Data Esperance Room Moderator: Frits Bussemaker, BPM Forum Netherlands & Ordina Stream C - People, Process, Change, Transformation Otter Room Moderator: Hermann Ladner, LifeLadner Institute for Endurance

09.50 10.30

Networking Break

10.35 11.15

Networking Break

B10: Successfully Integrating Lean Six Sigma, ERP And Process Organisation Nadeem Ahmed Six Sigma Master Black Belt PIA Morning Refreshments

C8: Driving Your Process Improvement Through Engaging Senior Management Hermann Ladner Founder and Director Life-Ladner Institute for Endurance

11.15 11.35 A11: Using BPE to Improve Service Delivery Ion Teohari, Managing Partner and General Manager ATMG Cristina Miu, Quality Improvement Manager Synevo Romania

11.35 12.15

Networking Break

C10: Making the Difference through Change Leadership Christine Lambert Associate Partner Catalyst Consulting C11: Successful Change Management Strategies For The Enterprise Wayne Thomas Head of Matrix Change Management TAFPI

12.20 13.00

B9: SOA As A Foundation For Successful BPE At Carphone Warehouse Pawel Maszczyk Lead Enterprise Architect Carphone Warehouse Lunch

13.00 14.30 A12: Implementing Customer-Centric Business Process Excellence At KPN Paul van Doorne Manager, Business Process Management KPN A13: Achieving Excellence in BPM Frits Bussemaker Founder/Chairman BPM Forum Netherlands & Management Consultant Ordina

14.30 15.10

15.15 15.55

B11: Best Practice for Reducing the Strategy to Execution Gap with BPM Sandor Nieuwenhuijs Senior Manager Sales Consulting Technology, Netherlands Dick Lans Business Unit Manager, Fusion Middleware, BeNeLux Oracle

Networking Break

Networking Break

16.00 16.10 16.10 16.30

Chairmans Closing Summary Afternoon Refreshments