INFS2001: IS for Performance Improvement Exercise Pack

Exercise 1
Use the narrative below to prepare a BPM for the process of organizing client functions at $RU (adapted from INFS 1000) Narrative Tracy explains: Firstly I receive a list of invited clients from the planner. I then determine the final number of acceptances by ringing each client to confirm their attendance. I then email all the restaurants on my preferred restaurants list with my seating request (with the client details) to confirm a booking and special arrangements for the function (seating arrangements, menus, table decorations; presentation facilities etc). I always confirm my booking with the first restaurant that responds to the email. If none of the restaurants on my preferred list responds, then the function simply cannot proceed. The restaurant usually asks for a booking fee, which I pay using the $RU credit card. When the fee is processed the restaurant rings back or emails me with confirmation details. I then invite a Funds Manager by email to come and give a talk to the clients at the function. I would usually send him/her the profiles of the clients attending as well so that they can tailor their presentation. I then prepare a set of invitation cards for the clients that are coming.

Exercise 2
Narrative Belle Management Co (Belle), the biggest property management company in Australia, manages most of the well-known commercial and residential property developments in Australia. For instance, out of the top ten prestige residential property developments in Sydney, Belle manages five. Some of the residential properties managed by Belle are large developments, containing several hundred units. For example, one of the developments managed by Belle, The Mirage, a resort-style residential property, has 250 units or apartments. Belle has a dedicated residential property team, headed by a Residential Director, to manage these properties. Whilst some members of the residential team are based at the head office, others are based onsite at the properties managed by Belle. Each team member, regardless of whether he or she is based at head office or at a residential property, is assigned to a specific property, and reports to a section leader, who in turn reports to the Residential Director. Where the residential property is a large development, there may be several team members assigned to the property, with one team member based at head office and one or more team members based onsite at the residential property to deal with residents needs, such as arranging repairs to blocked kitchen sinks or faulty air-conditioning. Belle has arrangements with several companies that supply plumbing, electrical, air-conditioning and

other utility services, to provide whatever repairs or other services are requested by residents. A significant number of the units or apartments in the residential properties managed by Belle have been purchased for investment purposes and are therefore rented out. Belle typically makes all the rental arrangements for owners of these units or apartments, including finding tenants and negotiating lease terms with these tenants. Lease terms that Belle is interested in recording include tenants names and contact details, rental amounts, and lease commencement and expiry dates. While many of the investment units in the residential properties managed by Belle are rented unfurnished, there are also a significant number of units that are rented out on a fully furnished basis. Belle has arrangements with several of the major furnishing companies to supply furnishings such as furniture, paintings, and kitchenware (including wine glasses and cutlery. This is a unique feature of Belles service and one that has helped to m ake Belle the leading property management company in Australia. A major source of tenants for the exclusive residential properties managed by Belle is senior and middle management level expatriates seconded to Australia. Belle is known for doing its utmost to furnish rented units to the requirements of these demanding tenants. It is typical therefore for the furnishings in these rented units to be changed with each new tenancy, as well as during the term of the lease should tenants so request. To keep furnishing supply costs down, the furnishings removed from one rental unit are often used to refurbish another rental unit. Required Produce an Entity-Relationship Diagram for the above scenario.

Exercise 3
Getbetter Country Hospital requires a number of medical supplies, including thermometers and disposable garments. The supplies manager is responsible for ensuring these goods are always kept in stock. She uses a small database to maintain inventory records. Every week, the supplies assistant checks the levels of inventory of all stock on the database. She then prepares purchase requisitions for all stock that requires replenishing, using a two-part prenumbered form. She signs the requisition, and passes it to the supplies manager for countersignature. She then files one copy by requisition number and sends the other copy to the purchasing department. The purchasing agent in the purchasing department checks a requisition for proper approval and selects a vendor. A three-part prenumbered purchase order is prepared by the purchasing agent and signed by the purchasing manager. One copy of the purchase order is sent to the vendor. One copy is matched with the purchase requisition and filed in the purchasing department. One copy is sent back to the supplies department where it is filed. Error routines are outside the scope of this narrative Required

Prepare the following documentation for the above scenario: A context diagram A level 0 logical data flow diagram

Exercise 4
MarketPlace is a clothing superstore, which sells inexpensive generic attire sourced from overseas suppliers. For example, suppliers from China, Brazil and South Korea supply the jeans sold by MarketPlace. Due to the high volumes of clothes purchased, clothes purchased are initially stored in the warehouses owned by MarketPlace. Delivery instructions to suppliers will therefore indicate to which warehouse the goods should be delivered. Required: 1. Produce an E-R Diagram for the above scenario.. hint think ternary! 2. Produce a Relational Data Model (3NF) for the above scenario including working. Attributes: AttireName, AttireDescription, AttireType, SupplierName, SupplierStreetAddress, SupplierCity, SupplierState, SupplierCountry, SupplierPostalCode, SupplierContactNumber, WarehouseCapacity, WarehouseStreetAddress, WarehouseCity, WarehouseState, WarehousePostalCode, Quantity) You will need to add identifiers etc to form primary keys etc

Exercise 5
Eunice, a consultant from Accenture Australia, is hired to design an inventory database for Sheepy Pty Ltd, an Australian firm that manufactures Mutton Bouillon cubes. The following information has to be in the database: Item number Date of purchase Vendor number Vendor address Vendor name Item purchase price (Price of each inventory bought in each purchase transaction) Quantity purchased Employee number (Each purchase is managed by one employee) Employee name Purchase order number (A purchase is supplied by a single vendor. A purchase can be for more than one item) Item description Quantity on hand (of an itme) Required: Create an ERD, complete with cardinalities, of the database that will be used to store this data. Ensure that all the tables are in Third Normal Form.