Gregory Rubenstein

1911 Noble Road Arden Hills, MN 55112 www.linkedin.com/in/gregrubenstein/ glrubens@gmail.com (952) 334-3241

Information Technology Executive with a deep and diverse track record of developing and executing IT strategies in alignment with corporate objectives. Ive been successful in the Financial Services, HealthCare and Manufacturing sectors during all cycles of business, including high growth, downturns and acquisition integration. An established record as a leader & business partner who collaborates with other executives to use technology to transform and simplify business processes while delivering bottom line measurable benefit. An energetic leader with a passion for people development, a track record of recruiting and retaining top talent and a demonstrated ability to effectively lead and work in a highly matrixed distributed environment.

Fiserv, Output Solutions

Director, Business Analytics 11/2011 - Current

Responsible for analysis of client requests, production support and ad-hoc research projects, Direct the implementation initiatives for new product development and customer on-boarding. Develop long-term project roadmaps and lead the development and deployment of large-scale project portfolios supporting the production, packaging and shipping of credit/debit and prepaid card related products. Develop and integrate customer-level and production analytics, implement processes to streamline customer implementations and provide metrics on the implementation process and systems development impacting customers. Implemented a unified project management framework for client implementations, improving cross-functional productivity by developing a standardized methodology across departments. Implemented a process modeling strategy focused on developing a new methodology for managing the projects related to the onboarding of customers and development of system changes and their associated launch initiatives. Developed requirements and test plans for the build out and migration of customers from an aging legacy system used to setup and process card orders for clients. Developed monthly metrics reporting used to show progress and results of team efforts related to customer and product implementations. These metrics were also developed to be used as a baseline for comparison against the new systems effectiveness.

G&M Associates, LLC,

Consultant 8/2008-11/2011

Provide clients with expertise in the implementation of projects related to infrastructure, product enhancements, mergers and acquisitions, focusing on back office operations, system design, product development, and resource planning as well as project & capital budgets and regulatory compliance. Green Tree Servicing Defined strategies to streamline and transform a fledgling Project Management Office (PMO) and bring a level of discipline while providing common planning and scheduling processes to projects. Led an application performance improvement project resulting in the ability to handle a 100% increase in loans serviced through a series of interrelated loan servicing, collections, and customer service call center systems. Wells Fargo After taking over a one-year delayed Lockbox Strategic Enrollments project, led the team to complete and implement the initial phase of the project enabling the migration of acquired bank customers onto a single lockbox reporting platform. Lead a geographically disbursed US and India based project team of highly skilled application development, testing, business analysts and operational professionals. Create risk plans, quality plans, staffing plans, project schedules and budgets for multiple projects.

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Wells Fargo - Retirement Plan Services
Technology Manager 3/2007 8/2008

Responsible for mobilizing talents of staff who evaluate, develop and deliver technology projects for the Retirement Plan Services division. Developed and implemented resource planning and project control processes to enable development of short and long term application enhancements. Managed application development team of 18 highly skilled web and distributed system experts across a geographically disbursed area, with an expense budget over $2m. Defined strategies that improved application development project timelines and increase project transparency.. Developed resource planning models used for project intake and provisioning of resources also used in planning release schedules and enabling commitments to customers for custom software delivery. Leveraged IT as a strategic investment to drive business value through an improved customer implementation process delivering enhanced & new product capability. Overhauled the companys customer portal improving navigation, look and feel while improving performance and offering new functionality and products .

Meritain Health (CBSA/Performax)

CIO & VP, Information Technology 8/2005 3/2007

Overall responsibility for the IT strategy and operations of the nations largest independent provider of services for selffunded health plans supporting 1.4 million members nationwide. The Corporation implemented a new consumer driven health product line and tripled in size growing primarily through acquisition. This resulted in a highly complex operating environment and IT footprint.

Defined roadmaps and standards for legacy and web based applications included the redesign of legacy systems into component applications to support plans for accelerated processing and introduction of products and services.
Developed several new applications supporting new product and services in both the legacy claims processing and customer web portal systems. Rescued a floundering strategic customer relationship utilizing processes that brought teams together, identified root cause of application integration problems negotiated extensive scope and priority changes and worked through corrections resulting in a satisfied customer. Managed the due diligence and technology integration activities for two acquisitions culminating in the integration of the companys various technology platforms, networks and processing systems. Built strategic product and service vendor relationships resulting in better access to new technologies and tools. Established technology and application architectures to accelerate new market introductions

G&M Associates, LLC

Consultant 7/2002 7/2005 Lead the delivery of technologies and services to clients which included application roadmap; enterprise architecture, implementation of web-based services and legacy systems integration, applications enhancements; data architecture and strategy, data analytics, and business intelligence. Wells Fargo Home Mortgage Managed evaluation, solution identification, and implementation of a start up joint venture for a new mortgage with Wells Fargo and ReloAction, a relocation company. Blue Cross Blue Shield of MN Manage project activities supporting functional changes to Blue Cross MN's member, provider and client portals. Work with business areas to define requirements and manage the integration of Stellent content management in all customer facing web portal applications, eliminating the need to do application builds to update site content

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United Health Group Manage project activities supporting functional changes to Optums Care Coordination and Nurse Line portal. Coordinated the pre-capital expense planning for the build out of various applications and their associated infrastructure. US Bank Provide project management and operational implementation consulting to the technology and compliance departments for the installation and integration of an anti-money laundering system providing Patriot Act and Bank Secrecy Act compliance. Manage the installation, configuration and deployment of servers, database software, operating systems and networking hardware supporting the generation of outbound sales campaigns for US Banks call center. Coordinated the pre-capital expense planning for the construction of a new call center to be used as an overflow and disaster recovery center for credit card customer service unit of US Bank. Coordinate the infrastructure activities of a multi-tier hardware, networking design & cabling project while also, indirectly influencing the development of applications supporting the implementation and application build out supporting interactive voice response IVRs, multi-node data warehouse applications, Siebel CRM, SAS Campaign manager.

Delta Dental Plan of Minnesota

CIO & VP, Information Technology 6/2000 7/2002

Drive the technology strategy, software design and execution of the information technology and solution architecture. Assure the successful execution of Deltas business mission through development and deployment of the companys web presence. Improved the companys project management efforts with a focus on project delivery, communication, and quality through the implementation of a Project Management Office and training on project management best practices. Eliminated duplication between various applications and production systems. Substantially revamped the software release process, including development methodology, project management, testing processes and release implementation. These measures converted a fire-fighting, error-prone development process into a competitive edge, providing cost-efficient services and high responsiveness to customers. Developed, managed and implemented the companys web strategy resulting in introduction of multiple client specific portals and integration with the legacy claims processing and Oracle based fraud detection and reporting applications. Created 3-year IT strategy, 12-month operating plan, Information Security and Human Resource plan including capital and operating budgets which resulted in reduced IT expenses, increased processing throughput, tighter integration of applications, reduced and improved claims payment turnaround by 65%.

OTHER SIGNIFICANT POSITIONS US Bank, Retail Banking, Payment Systems, Mortgage Lending Division CIO & SVP, Information Technology Equifax, Card Services Division Program Manager Chase Manhattan Bank, Home Mortgage Division CIO & VP, Information Technology First Boston Corporation, SHELTERNET Mortgage, Capital Group Division AVP, Systems and Programming Citicorp N.A., Card Protection Services & Industrial Credit Divisions Systems Officer

EDUCATION B.S. Economics and Business (1994) - University of Tampa A.A.S. Business Data Processing (1978) - State University of NY