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EVERYTHING.
Our solutions link 99 percent of the worlds Gdp.
Fast
Across Country
In Town
By Truckloads
By Air
By Ground
Direct to Market
Critical Inventory
Supply Chains
In Boxes
On Pallets
By Sea
Immediately
On Weekends
FedEx is four highly focused business segments* that can tackle any challenge global commerce presents. They compete collectively, operate independently, and manage collaboratively to create solutions that matter to you.
*Graphic reflects financial reporting segments.
Company overview 5
FedEx Express covers every U.S. address and more than 220 countries and territories. Our global network provides time-sensitive, air-ground express service through 375 airports worldwide.
>150,000
team members
MOVE
>46,000 >40,800
surface vehicles drop boxes
serving
375 >660
airports aircraft
>220
countries and territories
express 7
Tailors FedEx services to help supply-chain management become a competitive advantage for you.
Transportation management
Fulfillment services
Takes a problem-solving approach to end-to-end shipping services, including customs brokerage, global cargo distribution (even by ocean), and trade facilitation.
43%
FedEx Ground gives you dependable business-to-business delivery or convenient residential service through FedEx Home Delivery and FedEx SmartPost.
>59,000
team members
deliver
>3.5 million
via
>1.5 million
33
ground hubs
30,000
ground vehicles
serving
ground 9
Offers you day-definite, evening, Saturday, and by-appointment residential delivery. Faster to more residential locations than UPS.
serving virtually
100%
In the evening On Saturday By appointment
Gives you low-weight, low-cost shipping to every residence in the U.S., using the United States Postal Service for final delivery.
43%
FedEx Post office
With extensive coverage throughout the U.S. (including Alaska and Hawaii), Canada, Mexico, and Puerto Rico as well as service to the U.S. Virgin Islands, FedEx Freight provides less-than-truckload (LTL) choices based on your shipping needs. And FedEx Freight Priority has the fastest published transit times of any nationwide LTL service.
>32,000
team members
>80,000
1,150
MOVE
using
>14,000
trucks
prOViding
>355
facilities
>65,000
tractors, trailers, and forklifts
economy service
United States, Canada, Mexico, Puerto Rico and the U.S. Virgin Islands
freight 11
Provides time-specific, door-to-door, same-day, and next-day delivery of critical shipments, including urgent freight, valuable items, and hazardous goods, via air/ surface expedite services and truckload brokerage.
365 24 7
Exclusive use & FTL shipment Temperature control Secure Days a year Hours a day Days a week
Moves your freight shipments throughout the U.S. via rail, giving you a very cost-effective LTL option.
Freight
Ocean
Rail
Destination
Ground
FedEx Services integrates the technology and services you need, including solutions for global supply chains, e-commerce, or any of todays business challenges.
>34,000
team members
Provide
data management
networking expertise
solutions design
customer support
information technology
e-commerce services
serving
customers
services 13
Provides easy access to the printing and shipping services you need. Includes copying and digital printing, document creation, direct mail, signs and graphics, internet access, FedEx Express and FedEx Ground shipping, and more.
Copy and printing, marketing, and office services Global shipping network
>1,800
retail locations
Combines the power of our technology with your systems to help provide seamless service to your customers, and offers repair services for laptops, handheld devices, high-end printers, and other electronics.
Printers
Business solutions
43%
Computers
Repair Services
customer support
Revenue services
Need to meet the challenges of global commerce? Were your secret weapon.
Solutions
Every day, we help companies throughout the world succeed in the global economy. We do it by understanding your business and supply chain needs, and then aligning our capabilities to ensure the right package or shipment moves in the right mode of transportation every time.
Our goal is simple and powerful: to help you get a better return on your assets. Weve always believed the information about your package is as important as the package itself, and our capability to manage that information to your benefit is huge. Our solutions work not only because of the capabilities weve built over the years, but also because of our technology and dedication to service. We can even create technology that integrates with your systems to make our solutions work better for you. Whatever form our solution for you takes, you can count on our team members to see it through. They live by what we call the Purple Promise: a promise to make every FedEx experience outstanding.
solutions 19 15
In a single day in 2011, 10 million consumers in the U.S. alone spent $1.25 billion online, conducting an average of 1.9 transactions each and spending an average of nearly $125 each.
As shopping habits change, consumer expectations change. Today, customers want a variety of delivery options, plus more say on what they pay for shipping and when packages show up. High-volume retailers need service ranging from next-day delivery to options that take more time but cost less. Weve helped some of the largest e-commerce companies in the world offer their customers more affordable shipping options, including free delivery. FedEx SmartPost is one way we can do that. Our 25 regional hubs connect directly to local post offices for final delivery, enabling you to ship the newest bestseller, the freshest pears, or the latest outfit to virtually every doorstep in the U.S. and beyond in a way that makes free shipping feasible.
E-COMMERCE TO WE-COMMERCE
+
Shipping and delivery services FedEx helps you offer shipping options to suit every customers needs. FedEx Home Delivery gives you speed, Saturday delivery, and other convenient options. Have more time? FedEx SmartPost is low-cost with final delivery by USPS. Need it right now? FedEx Express is the ideal solution.
+
Electronic shipping tools With our free FedEx Web Services, you can manage your shipping from a single e-commerce system. Our FedEx Compatible Solutions Program integrates FedEx shipping capability into e-commerce and business software. Plus, you can quickly manage a shipment from any computer or device with FedEx Ship Manager. Support services Need office support? From printing and document services, to packing and shipping, to dropoff and hold-atlocation services, FedEx Office has what you need to make your small business operate like a much bigger one. The FedEx Packaging Lab will even help you find the best packing solutions.
solutions 21
21,000
zip codes
45
states
200,000
deliveries
We do more than just move your high-tech and high-value-added goods. We move them with intelligence and precision.
Todays high-value-added goods range from smartphones and tablet computers that consumers simply want now, to vaccines that people desperately need now.
We can move hundreds of thousands of the latest electronic devices to hundreds of thousands of addresses on the same day. Or we can ensure that one medical device arrives safely at exactly the right moment to help save a life. When the customer is one of the worlds largest electronics manufacturers, on-time delivery is very specific. Its often calibrated not to the day, but to the hour. And it requires simultaneous delivery to thousands of locations. Our solutions weave together customs clearance, security, and our ability to move massive quantities of goods at once. For the biggest electronics companies, we create solutions that can put 50,000 items on a 777F in China, move them to the U.S., hold them in specially created sorting locations, and then use our technology
to make sure every item is where its supposed to be until its supposed to move elsewhere. Since forecasts for new products can be unreliable, our customers require a flexible partner that can respond to inventory needs as demand changes. We have additional planes, pilots, and airport reservations available as needed to ensure our customers never have to worry about an empty shelf amid high demand.
High-value-added goods require monitored movement before they even enter the delivery process.
Ship efficiently
Customs clearance
On time
Secure
solutions 23
Need to source and sell globally? Well shrink the world for you.
In an interconnected global economy, opportunity is everywhere. Today, businesses must get what they need, when they need it, from anywhere in the world.
We make it possible for businesses to create partnerships between companies based 10 time zones apart. Need inventory by Wednesday? We can create a solution with time-definite, customs-cleared, doorto-door delivery from remote locations. Consider the fast-moving world of fashion. Louis Vuitton asked us: How could we ensure that its stores never miss a sale because an item isnt on the shelf? If a customer buys the Keepall Monogram bag at 11 p.m. at a Louis Vuitton store in Las Vegas, how can we get another one there before the store opens the next morning? FedEx Express, FedEx Custom Critical, and FedEx Ground together created solutions that range from decentralizing Louis Vuittons U.S. warehousing to establishing a delivery system that gets merchandise out of the warehouse quickly and
makes restocking invisible to the design houses upscale customers. Louis Vuitton stores have little room for inventory. That Keepall Monogram bag might be the only one in the store, and we make it possible to replace it in about six hours. In keeping with Louis Vuittons efforts to minimize its environmental impact, we use hybrid trucks for all pickups and final deliveries.
11:00 P.M.
Julie from Boston splurges on the Keepall Monogram bag while in Las Vegas with her friends for a bachelorette weekend.
12:00 A.M.
Mark at the Louis Vuitton warehouse in San Dimas, Calif., carefully packs a new one into a box, which is sorted by retail location for overnight transport.
solutions 25
We make new global business models possible for companies large and small.
A decade ago it would have been unthinkable: a small company with no headquarters, its eight key executives spread from Sydney to London to California, its warehouses on four continents, and a workforce anchored by garment workers in Shanghai and California housewives working part time fulfilling orders. But thats the reality we helped create for Loudmouth Golf, which sells outrageously gaudy pants made famous by golfer John Daly and the Norwegian curling team in the 2010 Olympics. Sales have grown from $64,000 in 2003 to a projected $15 million in 2011. What makes it possible? Connections that create a versatile supply chain to move goods to customers around the world. Its a new way to do business lean, adaptive to customer needs, responsive to market opportunities. New product lines will propel the companys sales, but the ability to make connections across continents will maintain its creative momentum. Its a simple formula: innovative ideas plus the solutions that move products around the world.
3:00 A.M.
The bag is placed on a long-haul truck destined for Vegas and a morning delivery.
9:00 A.M.
The replacement bag is delivered to the store and on the shelf before store employees finish their first cups of coffee.
We keep your supply chains running and inventory moving with the speed and precision global business requires.
When the worlds economy turned down, business tightened up. Todays world is one of rigid inventory controls and streamlined supply chains.
Solutions that turn time into money have never been more important. Consider the auto industry. Some nights, a leading automakers parts distribution center ships 3,500 pieces to each of its parts depots around the country. Its customers want service now, and tracking down individual parts wastes time. The closer a part is to the car that needs it, the better. FedEx Air Container Pricing moves thousands of individual parts in a single container. Before, each part was placed in its own, labeled box and scanned individually. That required numerous boxes, labels, and scans, even though they all went to the same parts depot to be distributed to auto repair centers. Now, our solution allows distribution centers to put parts for each depot directly into air containers that fit snugly against the interior of our airplanes. One container, one label, and hours of packing and scanning saved.
solutions 27
93%
of all parts delivered in less than 2 hours
citizenship
On the largest scale, we enable people and communities everywhere to connect with the places, markets, information, and ideas they need to improve their quality of life and standards of living. We reduce our environmental footprint and our dependence on petroleum by investing in a more efficient fleet and route optimization. Were an active voice for electrification of the transportation system and even work with non-governmental organizations to help cities design safe, efficient, and environmentally responsible transportation networks. In times of disaster, we provide relief operations with a speed and efficiency relied on by national governments and global relief organizations. We empower our people by creating a great place to work for our more than 290,000 team members and have won awards for doing so in 22 countries.
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For more detailed information about our citizenship efforts, please go to: http://about.fedex.com/citizenship
Our value lies in our ability to use our size, reach, and expertise to play an active role in solving complex social, environmental, and economic issues.
Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners, and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards. FedEx Corporation will produce superior financial returns for its shareowners by providing high-valueadded logistics, transportation, and related business services through focused operating companies.
2011 Top 5 Best Multinational Workplaces FedEx Express, Great Place to Work Institute
FedEx Corporation
www.about.fedex.com
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