Michael Jacque, JD

IGNITING GROWTH THROUGH INCREASED TEAM EFFECTIVENESS, STRATEGIC MARKET PENETRATION AND OPERATIONAL PROWESS

186 Pebble Beach Drive Aptos, CA 95003 408.310.8081 mjacque@earthlink.net

Business Development Leader and Turnaround Specialist with deep operational experience recognized for rapidly increasing market share and developing companies into US industry leaders while setting new benchmarks for revenue generation and profitability by unleashing the competitive power of the individual, the team and the organization. Demonstrated success in . . . Market Domination: Led Giant RV to position of #1 volume RV Dealership in the USA according to Statistical Surveys, Inc, fueling annual sales of $250M+ and significant bottom line gains for this multilocation firm by energizing the sales team and efficiently systematizing the operations. Market Share and Bottom Line Improvement: Doubled market share and industry penetration average in <2 years for Alpine Recreation. By energizing sales and optimizing processes, led the firm to a $1M profit in 18 months while increasing sales to $56M after they lost $850k in the prior 8 months. Operational Improvement: Saved more than $500k/month by reducing labor requirements 53% in 9 months at money losing publicly-traded motor home manufacturing firm SMC while giving up only 5% in production via application of Kaizen methods. Led to successful strategic sale of company to Monaco Coach allowing founder to retire; created informational memorandum for corporate sale. Turnaround Growth: Sold, built and delivered 44 $500k+ Prevost Custom Bus Conversions in first year after purchasing assets of coach conversion company with history of building 5 units per year. Became largest custom convertor in the USA. Sold Marathon Coach Corporation 5 years later providing a 2300% return for owners. Created corporate entity, chart of accounts and process systems from scratch, negotiated and closed sale to ex-CEO of Abbott Laboratories. Long Term Growth: Developed Guaranty Chevrolet Pontiac Olds RV from a small town <$10M firm to ten-fold growth over $100M with multiple locations in two states and national prominence with consistent strong growth over a period of 15 years. Energetic Enthusiastic Inspirational Conscientious Focused Strategically Driven A Sales Leader, Ironman Finisher, and Private Pilot, who practices what he preaches, in business and in life, translating a background in high endurance sports and public speaking to a passion for unleashing the competitive power of the individual and the organization. Inspires his audiences and his staff to gain the high ground in Market Development, Sales and Professional Reward. LEADERSHIP COMPETENCIES DRIVING TANGIBLE BUSINESS SUCCESS Strategic & Business Planning - P&L / Balance Sheet Management - Business, Budget & Sales Forecasting - Cost Controls Team Motivation and Training - Change Management - Team Leadership - Management and Sales Training - Incentive Development - CRM/Prospect Management - Referral Development - Call Training: Prospective and Follow-up New Business Development - Competitive Analysis - Product Marketing & Branding - Sales Training - Product Launch & Rollout - Wholesale & Retail - Contract Negotiation & Closing - Database Development Operations Streamlining - Kaizen applications and process - Manufacturing ERP implementation - Service & Support Risk Mitigation - Business Law - Consumer Law - Client Relationship Development Service and Parts Management - Only the Best Qualified - Parts Guild Qualified - Dispatch Evolution

EXPONENTIALLY DRIVING GROWTH AND PROFITABILITY

AFAM CAPITAL, INC.

A $3B boutique investment asset manager specializing in both individual and indirect money management utilizing strategic equity and tactically managed ETF portolios.

2010-2012

Vice President, Private Client Director Thirty year old firm was not focused on individual money management and was rapidly losing individual assets; Scalable sales and marketing system bridging both strategic and tactical management plans needed as well as scalable sales process utilizing CRM and prospect database management. Personally raised and closed more than $20M in new Assets under Advisement during first year Created marketing plan, constructed website and compliant sales brochures from scratch Developed Private Client sales methodology from introduction through strategy implementation Implemented and developed conventions for use of Salesforce and other CRM related systems Company overall assets under advisement grew from $1B to over $3B during this period 2009 CURRENT

LEVEL 10 SALES TRAINING

Founder

Addressing complex targeted needs of sales and service professionals to dramatically improve the performance of the individuals and the organization.

ALPINE RECREATION, INC.

President

A $50M full service RV dealership representing an expansive list of motorized and towable products

2006 2009

Firm lost $850K+ in the 8 months prior to takeover. More than $50k/month was being lost through poor management of service warranty processing; Staff were indifferent to the organizations goals and lacked motivation. Prospect management processes were in disarray and no marketing or branding existed. Doubled market share in only 2 years while nearly doubling the industry average. Set the tone, pace, and example for sales leadership. Orchestrated all marketing, advertising, sales training, closing, and inventory control while ensuring the attainment of sales goals in compliance with the objectives of the organization. Directed the efforts of a Service Director, Controller, General Sales Manager, Call Center Manager, and Finance Director with down line authority for 40 Sales Representatives and support staff in Finance, Service, and Parts driving annual revenues in excess of $50M. Set new records for monthly sales production in terms of unit volume and revenue while dramatically reversing a 2 year negative sales trend. Delivered a profit of nearly $1M based on $59M in revenues. Dramatically improved sales through strategic and innovative improvements in branding, and sales processes 2002 2006

GIANT INLAND EMPIRE RV CENTERS, INC.

Vice President of Sales and Service

A $250M multi-location mega dealer serving Southern California

Operating 5 locations, no synergy or process consistency was employed organization wide. Sales organization was rudderless and Service operations had poor CSI. Firm had low margins and ROI. Positioned Giant RV as the largest unit volume dealership in the US (2005) and the industry leader in New RV sales (2006). Spearheaded the implementation of hundreds of initiatives that made this possible. Fueled annual sales of more than $250M Closely managed the efforts of 6 General Sales Managers as well as a Service Director, Call Center Manager and Controller with down-line authority for 350 employees including 145 sales professionals. Ensured compliance with all laws related to sales processes, presentations, negotiations, contracting, advertising, human resources, and compensation. Personally handled all legal actions.

Developed, implemented, and evangelized a sales methodology that energized the entire organization while motivating the sales force to consistently perform above the bar. Dramatically improved the productivity of service technicians. Consolidated 7 service operations into a single location that cut new vehicle preparation costs while creating a centralized training ground for new service technicians. 2001 2002

NATIONAL RV HOLDINGS, INC.

President

A New York Stock Exchange traded RV manufacturing and sales holding company with over 1,000 employees

The holding company was losing $500k/month and still reeling from a 2000 economic downturn that left the sales staff demoralized and at odds with the manufacturing team where direction was lacking and subsidiaries suffered from divergent cultures. Consistent marketing and brand were nonexistent Rapidly resolved a variety of operational and sales issues that were choking earnings growth for National RV, and Country Coach. Reenergized the efforts and morale of direct reports including the Controller, National Sales Director, Marketing Director, Director of Operations, Engineering Director, Legal Services, and Service Director. Tackled a manufacturing operation confronted with high warranty claims, numerous lemon law actions, and a poorly motivated work force. Overcame obstacles presented by a lack of standardized processes, and effective enterprise resource planning systems, as well as efficient control over cost and quality. Markedly improved manufacturing standards, processes, and quality. Implemented Kaizen blitz processes to manufacturing line. Built and trained several Kaizan blitz teams to attack inefficiencies at each manufacturing station. Implemented effective ERP systems. Created a singular brand and culture to the organization, Your Own Private Island, allowing company-wide tie-ins across all product lines which were generally ocean related (initial product was called Dolphin) Grew the dealer network 36% in only 6 months while growing the order backlog for the first time in 2 years. 1999 - 2001

SMC CORPORATION
President

A Nasdaq Exchange traded RV manufacturing and sales holding company with over 1,000 employees

The holding company was losing $1M/year and suffered from disorganization and losses due to multiple locations with low utilization. Company lacked any form of hierarchy and corporate structure and was enduring the effects of more than 100 active lemon law suits. Personally resolved the law suits with little out-of-pocket costs. Saved more than $500K per month while cutting labor requirements 40% in only 1 year. Implemented Kaizen manufacturing techniques. Expanded the dealer network by 30% in a single national dealer solicitation tour that stopped at dealers representing 52 locations in only 14 days. Closed more than 50% of all solicited dealers. Success led to a strategic sale of the company. Drafted the informational memorandum that secured Monaco Coach as the buyer. 1979 - 1995

GUARANTY CHEVROLET PONTIAC OLDS RV

General Manager

A small town GM dealer that grew into National RV prominence with sales in excess of $100M

EDUCATION
JD, Order of the Coif, University of Oregon, University of Oregon Law School, Eugene, OR 2000 Bachelor of Arts, Psychology, summa cum laude, University of Oregon, Eugene, OR 1997 Graduate, General Motors School of Merchandising and Management 1983 Graduate, Landmark Forum 2012 Series 65 Licensed