Ralph A Roger 120 Ocean Parkway, Apt. 5F Brooklyn, New York, 11218 Tel. no.: 914 433-0714 ralpharoger@gmail.

com Professional Profile: A dedicated and articulate manager level professional with extensive experience in data analysis, research, sales and customer service; a leader with a proven track record in helping team participants realise their potential.

Industry Experience: Perr & Knight Consulting Services, Jersey City, NJ, June 2006 to August 2012 Project Analyst with a leading provider of insurance support services to Fortune 500 companies, including actuarial consulting, competitive intelligence, data services, insurance technology, regulatory compliance and risk services. Data and research analysis undertaken for prospective clients and internal reviews including acquiring and monitoring existing and new insurance filings country-wide Key competitive intelligence contact and support to the sales and research team Maintained one of the largest on-line accessible insurance libraries in the country, including testing end user accessibility to information Key company delegate at industry conferences

RRR Insurance, New York, NY, December 2001 to June 2006 Sales & Customer Service Manager with a full service independent insurance agency specializing in personal and commercial insurance (auto, residential, business, health, life) Lead client liaison and key revenue generator, partnering in the management of, and contribution to, a $10M insurance brokerage portfolio Developed operations planning skills including bookkeeping and drove the digitalization of business practices Led initiatives to drive down client insurance costs; key activity offered was a 6hr defensive driving class Liaised with clients and key internal partners to develop detailed and standardized operations plans

Circuit City Stores, NJ, NY, VA, NC, TN, FL, September 1998 to April 2001 Sales Manager with a retailer of brand-name consumer electronics, personal computers, entertainment software, cell phones and large appliances Manager of stores throughout the Eastern region of the US with annual revenues ranging between $5M and $20M; exceeded sales budgets monthly while increasing sales at 10% per quarter Produced and monitored forecasts and retail reports, including weekly and monthly sales transaction analysis and staffing reports Management of sales teams included recruitment, training of new employees and ensuring the development of existing staff Attended corporate development programs to help sales and customer service teams achieve joint goals

Summary of Skills: Excellent written and oral communication skills in English and Spanish Exceptional attention to detail and goal oriented Expert user of MS Office, Serff, Oracle, Accord forms, USD software programs, NYPASS Accustomed to managing multiple projects simultaneously in corporate environments Self-starter who takes initiative, able to work independently and a positive attitude Education: Pohs Institute of Insurance, New York, NY Seton Hall University, South Orange, NJ Fordham Preparatory School, Bronx, NY Personal Activities: Travelling particularly Europe & US Avid runner and NYC Marathon finisher

Volunteer for The Amyotrophic Lateral Sclerosis Association (ALS) and The Leukaemia & Lymphoma Society (LLS)