KSIE Os

CHAPTER I INTRODUCTION
Institute of Management in Kerala, Varkala
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The organization study is with the interaction to assess and acquire knowledge regarding the functional as well as the managerial aspects. The main purpose of the study is to familiarizes with the industrial practices and attain a firsthand experience of the functioning of the organization. It provides a chance to interact with the different departments and authorities in the organization. For this a study has been conducted in KERALA STATE INDUSTRIAL ENTERPRISES LTD, KSEL Vazhuthacaud, Thiruvananthapuram. This study is oriented towards understanding, how theory is applied in practice, by interactions with the various departments in that organization Kerala State Industrial Enterprises Limited (KSIE) was set up in 1973 as a Holding Company of the Government of Kerala under the Industries Department. KSIE was formed to revive and nurse the sick units under the Industries Department. KSIE was appointed as the custodian of the Air Cargo Complex at Thiruvananthapuram Airport in 1979 by Govt. of India. Later on, KSIE extended its operations to Kochi and Kozhikode Airports during 1985 and 1995
respectively. KSIE is successful in establishing, managing and efficiently operating the Three Sales Emporia located at Thiruvananthapuram, Kochi and Kozhikode.
As part of expansion of Trading, the Company has stepped into e-business by hosting its own e-com portal which also provides opportunities for small and medium size business firms to join this venture as partners in progress. The E-com portal of the Company is the first of its kind in Kerala with online payment facility. KSIE is also functioning as the Virtual Office of Agricultural & Processed Food Products Export Development Authority (APEDA), Ministry of Commerce. Government of India has appointed KSIE as the Virtual Office of APEDA in for Kerala.Kerala Soaps the only manufacturing unit of KSIE was inaugurated on 1st January 2010 at Vellayil, Kozhikode. Kerala State industrial Enterprises Limited has launched our dream project Cochin International Container Freight Station (CICFS) at Eloor, Kalamassery on 25thJanuary 2011. KSIE is one of the State PSUs, running on profit and paying dividend to the Government consecutively for the last 10 years. During the financial Institute of Management in Kerala, Varkala
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year 2010-11, the Company has registered a net profit of 410.70 lakhs and paid a dividend of Rs.42 lakhs to the State Government.
1.1 OBJECTIVES OF THE STUDY

To study the entire functioning of the organization To understand the functions of different departments in the organization To analyses strength, weakness, opportunity and threat of the organization To acquire knowledge about the company To relate theory with practice
1.2 METHODOLOGY
1.2.1 Primary data: Collected through observation Collected from Direct Personal Interviews with selected personnel.
1.2.2 Secondary data: The sources of secondary data are Company website, Government reports, Journals, Company records, Periodicals and Published reports of KSIE
1.3 SCOPE OF THE STUDY

The study was undertaken to get a clear cut idea regarding the functioning of the organization. The study covers the entire functioning of the organization, the activities of different departments, the co-ordination among the departments etc. Also the study helps in bridging the gap between the theory and practice of management. Thus the significance lies in knowing things really as it is. Institute of Management in Kerala, Varkala
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1.4 LIMITATIONS
Limited time was a major constraint. As the time allotted for the study was only one month, detailed study was not possible Since the managers of different departments were engaged in various projects, the collection of data through interviews was a bit difficult Employees were not able to spend time due to their work adjustments Because of official confidentiality, some of the details were not obtained. This made some difficulties during the time of analysis
1.5 CHAPTERISATION
Chapter I : Gives an introduction to the study. This chapter includes objectives of the study, scope of the study, methodology and limitations of the study. Chapter II : Deals with the industry profile. Chapter III : Deals with the company profile of KSIE. Chapter IV : Outlines the organization structure and overall set up of the company, the purpose of this chapter is to give a good picture of the company & its structure. Chapter V : Deals with the departmental details of KSIE. This chapter discusses the structure, duties and responsibilities of each department of KSIE. Institute of Management in Kerala, Varkala
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Chapter VI : Presents SWOT analysis, and PESTLE analysis of the company.
Chapter VII : Deals with the findings, suggestions & conclusion of the study.
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CHAPTER-2 INDUSTRY PROFILE
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2.1. SERVICE INDUSTRY

The tertiary sector of industry is one of the four main industrial categories of a developed economy, the others being the secondary industry (manufacturing), primary industry (extraction such as mining, agriculture and fishing), and (quaternary) the sharing of information. Services are defined in conventional economics literature as intangible goods The tertiary sector of industry involves in the provision of services to business as well as final consumers. Services may involve the transport, distribution and sale of goods from producer to consumer as may be happen in wholesaling and retailing, or may involve the provision of a service, such as in pest control or entertainment. Goods may be transformed in the process of providing a service, as happens in the restaurant industry or in equipment repair. However, the focus is on people interacting with people and serving the customer rather than transforming physical goods. Industries and Services have acted as twin engines propelling overall growth in an economy. They are attracting large inflow of capital and foreign investments into the country from all over the world. They play a vital role in accelerating socioeconomic development of a nation, thereby providing several categories of goods and services (both tangible and intangible) and catering to the diverse needs of the masses. These sectors are the largest generator of employment opportunities in the country and a facilitator of trade and commerce with other countries. In other words, besides agriculture, they are the basis of almost all the major policy initiatives, and schemes as well as programmers and plans, both at the National and the State level. Services sector has always been an attractive investment option for the corporate world. It has facilitated the creation of several infrastructural facilities in the country as well as enhanced the productivity of various industries. It not only helps in economic upliftment of the society, but also promotes political and social well being among the masses. The service industry comprising of information technology (IT), education, health, media tourism etc. helps to shape the peoples opinion about various national and international issues as well as increase their awareness by giving them participative role in formulation of policies/plans. In other words a country cannot achieve a higher growth rate without a larger proportion of services in gross domestic Institute of Management in Kerala, Varkala
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product (GDP). Accordingly, the concerned authorities have been making all efforts to strengthen the pace of development of the sector in a sustainable manner.
2.2. COMPONENTS
The service sector consists of the soft part of the economy such as insurance, government, tourism, banking, retail, education, and social services. In soft sector employment people use time to deploy knowledge assets, collaboration assets, and process engagement to create productivity (Effectiveness), performance improvement potential and sustainability. The tertiary sector is the most common work place. Typically the output of this sector is content, service, attention, advice, experience, and discussion. Other examples of service sector employment include Franchising Restaurants News media Leisure industry Consulting Health care/hospitals Waste disposals Real estate Personal services Business services
Public utilities are often considered part of the tertiary sector as they provide services to people, while creating the utilitys infrastructure is often considered part of the secondary sector, even though the same business may be involved in both aspects of the operation.
2.3 AIR CARGO OPERATION- A WORLD SCENARIO

Air Transport has a major force of economic growth, globalization of production and distribution process. Air transport plays an important role in economic Institute of Management in Kerala, Varkala
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development and global integration. There benefits have been enormous. Contrary to the belief Air Transport, benefit a very large section of society including the poor in developing countries. The importance of Air Cargo Transport has increased. The number of flights operating from different destination has also added to the purpose. Experts in the industry feel that India has the potential to develop into a global air cargo hub, particularly because of its trade relations with other countries and its geographical location. Due to a boon in the production of retail, textile and pharmaceutical goods air cargo is a fast growing sector in India. Air cargo traffic is expected to register 8 to 10% annual gain over the next 5 to 10 years. If this is believed the requirement for cargo handling staff is going to increase and moreover, the business potential that this could generate would be tremendous.
2.4 INDIA'S POSITION IN AIR CARGO OPERATION

India is registering a sharp rise in movement of air cargo; the need for expanding the existing infrastructure at airport is increasing being felt. Expansion plans are being implemented but market analysts feel that these would not be adequate in the long term. The growth of cargo at airport of the Airport Authority of India at the Mumbai airport has been 8.1 per cent and 5.3 per cent against 3.8 per cent and 2.2 per cent respectively for passenger traffic. The growth rate of air cargo in the Asia-Pacific region is estimated at 9.4 per cent. Market analysts feel that this trend is likely to continue. The growth of air cargo at AAI facilities and Mumbai airport is project to touch 6.7 per cent and 6.6 per cent respectively. The International air cargo of India swelled from 4.79lakh tones in 1996-97 to 6.48lakh tones last fiscal, domestic air cargo grew from 2.02lakh tones to 3.33lakh tones during the same period.
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CHAPTER III COMPANY PROFILE
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3.1 HISTORY OF THE COMPANY

Kerala State Industrial Enterprises Ltd (KSIE) is a fully owned Company established in 1973 as a Holding Company having seven Subsidiary Companies. All the Subsidiary Companies were de-linked from KSIE w.e.f. 01/04/1999 and presently KSIEs activities are (1) Operation of Air Cargo Complexes and (2) Marketing activities. KSIE is operating the Air Cargo Complexes at Trivandrum and Calicut and Sales Emporia at Trivandrum, Cochin and Calicut. Government of Kerala subscribes to the whole of the share capital of KSIE Ltd. Being a government Company, all of its Directors are appointed by the Government. Delhi based APEDA (Agriculture and Processed Food Products Export Development Authority) of Ministry of Commerce, Govt of India appointed KSIE as its virtual office in Kerala. It takes necessary steps to improve the performance of the exporters and to attract new people in the field of exporting business. KSIE in association with APEDA conducts seminars in Trivandrum, Cochin and Calicut in order to make awareness about exporting business. 3.1.1 Activities of KSIE Managing the Air cargo complex at Thiruvananthapuram and kozhikode International Airports (ISO )certified E- commerce Functioning as virtual office of agricultural and processed food products Export Development authority (APEDA), ministry of commerce, Govt.of India. Wherever in the world you require, whatever be the range of product you require, KSIE can source them as per your specifications and deliver them to you. This simply means that you no longer need to spend precious time and money reaching out to different manufactures for your needs. All you have to do is talk to the people at the Kerala State. Industrial Enterprises Ltd. (KSIE), the full service export house of the Government of Kerala. Set up in 1973, KSIE offers you a wide range of services and products .KSIE can source and Export a wide range of products for you. Agricultural products, processed food, pharmaceuticals, Engineering products, custom made software, kaolin, Garments, Rubber products, Toilet ices. Institute of Management in Kerala, Varkala
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KSIE can cater to a wide cross section of industry requirement, including custom made orders. Being a 100% Government owned body, it has a longer aim to source material. Their subsidiary companies also manufacture a wide range of products giving us tremendous flexibility in terms of tailor made orders. KSIE ensure stringent quality control KSIE ensure that all required parameters are met before clearances we given. Being a Government body, KSIE have a remarkable edge over other in terms of ensuring that your consignment reaches you without any unnecessary delay. They respect budgets since most of the budget product are sourced from public sector undertakings, they can offer maximum value for money by maintaining a stable price without compromising in any way on quality. They are100% Government owned .This give you the added advantage of having a link in the Government that can help you in many ways, to advise and guide you through formalities and other business ventures The company's Industrial Relations developed through various training programs conducted by the organization for the welfare of employees .Around 45 men attended in various operations. These training programmes helped the employees to update their knowledge and get adequate exposure to latest development in different were of management. 3.1.2 List of Clients KSIE have a host of prestigious clients worldwide a few of them include Wako Bussan Company Limited, Japan, Ornga Paris, France, Riyadh University staff Housing project and Towell Construction company; Indian Railways ;Indian Tourism Development Corporation (ITDC); Kerala Tourism Development corporation (KTDC); TamilNadu Tourism Development corporation (TTDC) and so on. KSIE are open to joint venture possibilities too they have a few select Joint venture partners. if you are looking at a long term, mutually agreeable profit partnership They are open for discussion, especially in areas like software, drugs and pharmaceuticals.
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3.2 STRATEGIC INTENT

3.2.1 Vision of KSIE ''To go beyond the best in facilitation'' 3.2.2 Mission of KSIE ''Better work meets better Result 3.2.3 Objectives 1. To carry on the business of managing Air cargo Complexes, including all operations relating to handing of the Air cargo in airport and all other activities associated and incidental thereto. 2. To take up and execute industrial consultancy work including but not Limited to conducting surveys for identifying potential industrial and service units, preparing feasibility reports, surveys executing and implementation of projects as turnkey jobs otherwise and working as consultants in the field of industrial, financial, Marketing, personal and industrial relation, advertising and other services. 3. To carry on the business of buyers, seller, exporters, importers, agents, dealers of all ceramic products including crockery cutlery, utensils etc, food products, confection way and other edible items, fruits and merchandise required for hotels and restaurant house hold equipment and implements, cosmetic and stationery items, office equipment industrial chemicals and productions,
entertainment, electronic and consumer goods and durables of all kinds and to carry on the business as buyers, sellers, dealers, suppliers of all agricultural, horticultural, floricultural products and products from agrihorti sources, including setting up of floriculture gardens. 4. To engage all areas of business in the field of information Technology and Ecommerce including rendering of service as interest service provides, soft ware developers and exports and providers of service in the field of technology for telecommunications, satellite equipment, web services including web tusk. Institute of Management in Kerala, Varkala
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3.3.4
Quality policy Our quality policy is to ensure "Quality Service" of Air cargo Handling
endeavour to achieve and maintain customer satisfaction. We are committed to make continual improvement in all our activities
3.3 PRODUCTS
3.3.1 E- Commerce As part of expansion of Trading, KSIE has stepped into e-business by hosting its own e-com portal which also provides opportunities for small and medium size business firms to join this venture as partners in progress and show-case their products on a global basis to capture opportunities for doing business in the world market. The E-com portal of the Company www.keralarcade.com is the first of its kind in Kerala with online payment facility. KSIE is the first state public sector undertaking to venture into such as the business and is the only Government Company in this line it has tie-up with ICICI Bank for the online payment solutions on business taking place through the site. The company is offering Kerala Special products through the site as well as products manufactured by large and medium scale industries both in the public and private sectors. The portal also includes service sector via, hotel reservations. A unique service provided by the company through its portal is the online cargo tracking system. Passengers / customers who send their cargo complexes can login to their site and check whether the cargo is arrived or not. If arrived, the date of arrival, no. of pieces etc. are also displayed. No other cargo complex in the country is offering such services at present. 3.3.2 Virtual office of APEDA KSIE also holds the status of the virtual office of APEDA (Agricultural and Processed Food Products Export Development Authority) for the state of Kerala.Under Ministry of Commerce & Industry, Government of India. The activities of Virtual Office of APEDA are looked after by the General Manager (Air Cargo Complexes). Institute of Management in Kerala, Varkala
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KSIE as virtual office of APEDA will also provide the latest trend on agriproduce which are having global trend on supply and demand on imports and exports. Such information will be beneficial to growers, producers, manufacturers and exporters of our state. Further the exporters can register their firm for exporting their products to International Markets, apply for financial assistance schemes, collect the trade information, Government notices etc. 3.3.3 TACT Trivandrum Air Cargo Terminal Major function taking place at Trivandrum terminal are: Import Export
Import Procedure There are 2 categories of Import Cargo as indicated below. 1. 2. Receipts of cargo from concerned Airline Storing. Delivery of cargo to customs for clearance.
1. Receipts of cargo from concerned Airline Storing. The import cargo is received from Airlines from 24 hrs. till the last flight on all working days including holidays Sunday. Cargo is received against a copy of the import general manifest enclosing a copy of each of the Airway bill. Upon off loading the cargo in the receiving bays, Import Warehouse Register (IWR) numbers are written on all individual packages all allotted against each airways bill before they are transported to their respective rows assigned from 0 to 9. The receiving officer enters the details of cargo received in the IWR. The above feature is represented in Chart.3 (2). 2. Delivery of cargo to customers for clearance Customers have to follow different formalities for the customs clearance. The various steps to be followed by the customers for clearing their baggage both UB
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(unaccompanied baggage) Cc (Commercial cargo clearance) are shown in Charts 3(3) and 3(4) respectively. Export Procedures The export cargo handled at TACT is of 2 types. 1. Perishable 2. Non-perishable 1. Perishable Types Majority of the export cargo handled through this terminal is of perishable types. They include vegetable, fruits, fish, meat & flowers. Perishable constitute about 90% of the total export cargo. Providing cold storage facilities for sea foods, which was constructed with the aid of Marine Products Export Development Authority (MPEDA) and also providing a Cool Room Facility constructed with the assistance of Agricultural and Processed Food Product Export Authority (APEDA) for storing and processing of vegetables and fruits. 2. Non Perishable Types Its also referred as General Cargo includes mainly commercial cargo namely engineering products, textiles items such as ready made garments etc. Besides this, small quantities of spices like cardamom, etc. are also exported. Exporters bring in perishable cargo just hours before the arrival of the flight. The general cargos are received kept for a period of --- hrs to meet the securities cooling off restrictions as per the directives of Bureau of Civil Aviation Securities (BCAS), New Delhi. To meet this requirement the perishables are subjected to a 100% open examination as well as X-ray screening by the concerned Airlines securities personnel posted at the cargo terminal. The perishable shipments are labeled, stacked & segregated regulation agency like plant quarantine & fumigation. Being perishable cargo, they are subjected to X-ray screen by the concerned Airlines & the shipments are immediately palletized inside the examination hall. Institute of Management in Kerala, Varkala
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Stuffed pallets/containers then transported to ramp-side of the Aircraft of loading. Bulks of export shipments are received at the complex from ----- hrs and the terminal charges are paid at the counter provided. A copy of the Airway bill is received by TACT from the agent in respect of each payment. A formal receipt is issued to the agent for the amount. The total collection at the end of the day is deposited in the bank account. Details of the daily export shipments handled are entered in the export warehouse register. The Chart 3 (1) shows the export procedure at TACT. 3.3.4 The Play of KSIE at TACT Kerala State Industrial enterprises Ltd., has been appointed by the Government of Kerala as an operating agency for setting up and running Air Cargo Complex in the State. TACT is the first complex in the Kerala state for import and export. The Trivandrum Air Cargo Terminal has been awarded the ISO 9001-2000 certification. It is the first its kind in India to receive the ISO 9001-2000 certification. KSIE has the major role in handling the export and import cargo. A well-equipped ware housing facility is needed for cargo. The work done by KSIE includes Depositing Of Incoming Cargo When airline arrives, consignee copies of Airways Bill &Cargo manifest has to be got from the aircraft. The handling agent will down load the pallets, ULDS etc into the complex Airline Staff, KSIE Supervisor& the handling agent will be present at the complex. Every pieces of cargo will be crosschecked by there and will be checked for damages, if anything found it will be noted down. Then the workers keep cargo at the godown & seal it .Even though the work seems to be very easy, it is very tough. Handling All the activities namely receipts, storage & delivery of the cargo require handling .Porters carry out the hand long of the cargo with or without the use of trolleys and forklifts. Proper care has to be taken to ensure that the damages to the cargo are prevented during transportation. Institute of Management in Kerala, Varkala
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Storage The cargo received from the Airline on behalf of the passengers has to the stored in a systematic is for cash retrieval and delivery to the customers. The steps involved in storing the cargo are. 1. Assign serial numbers i.e. inward warehouse register number to each cargo/consignment. 2. Write indicate the IWR (Import Warehouse register) number on each cargo. 3. Storing the cargo in predetermined location. 4. Storing of cargo airline wise. 5. Assigning row number. 6. Placing the cargo in the respective row based on the last digit of the IWR number 7. Separate location to precious metals. 8. Keeping medicines in refrigerators, etc 9. Storing commercial cargo in commercial cargo godown. Preservation 1. All cargos are preserved inside the godown 2. Medicine product a like are kept in the cold store. 3. All cargo equipments are insured against fire, theft etc . 4. Fire fighting equipments are kept at different location inside the godown 5. Each day at the end all operation the entire godown are locked and sealed in the presence of customs officials. 6. Each godown shall have two keys, one will be with the customs official &the other key will be with the TACT officials 7. The godown will be opened in the presence of TACT officials and customs officials 8. The godown in sealed condition will be handed over to the police at the end of the day & will be received back from the police in the next morning in the same condition. 9. The entire TACT is under tight security. Institute of Management in Kerala, Varkala
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10. Having proper post control measures is preventing damages to cargo by pests. DIFFERENT TYPES OF CARGO The different types of cargo 1. 2. 3. General Cargo Unaccompanied baggage. Perishable Cargo
1. General Cargo Cargo sent for commercial purposes are general cargo. Thus are mainly manufactured goods. As they are for hire commercial value much should be taken while dealing with general cargo. Courier/Mails are another type of cargo. 2. Unaccompanied Baggage There are the baggage send by the passengers when they are accompanying it. In simple term a passengers can carry only ..(First class) (Economy class) respectively with them at free of cost. If he has got mere things to carry, he can book it with the Airlines. Thus will send in a future date & in such a case, the passengers needs not be accompanying the baggage in the baggage in the same aircraft. 3. Perishable Cargo Cargo which has chance to decay, is called perishable cargo like food items. These items will be exported quickly & if anything happens like delay in exporting, it will be preserved in the cooling machine. Cool Room The company was able to commission the cooling room facilities measuring 13000 Sq. ft at TACT Premises. Financial assistance is providing by APEDA, for setting up cooling room for storage preservation of fruits and floricultural products for
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exports. A chilled cool room of 518 sq. ft. was also setup at TACT with the help of APEDA.
Reception
Issue of Identity card to exports agents
Filling shipping Bill with customs
Entry of export cargo having Airway Bill and
Collection of Terminal charges
Unloading of cargo at TACT premises
Customs Examination and Reporting
Cooling
General Cargo
Perishable Cargo
Security Check & Taking over by the Airlines
Containerization by Airlines
To Airport
Chart No: 3.1- Export Procedures at TACT
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Receipt of import general manifest & Airway wings of consignment
Assigning serial numbers (import warehouse register numbers) to each consignment in the manifest
Loading of cargo at the port bay by the Airlines
Receipts of cargo in presents of custom officials as per the Airway bills shown in the manifest
Nothing physical condition of the cargo Taking weights in case of damaged package
Assigning corresponding IWR numbers to all the packages in each of the consignment
Recording of formal taking over of cargo
Transporting to the consignments to the predetermined location and taking properly
Preparation of import warehouse register
Chart No: 3.2 - Receipt & Storage Import Cargo
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Issue of gate pas at the gate
Arrival notice by Airlines to the consignee Issue of delivery order by the Airlines
Reception
Collection of ware housing charges from the consignee Filling baggage declaration with customs. Retrieval and delivery of UB to customs Inspection and assessment of duty by customs
Receipt of duty etc by the Bank at TACT
Issue of exit passes for unaccompanied baggage
Issue of clearance certificate by customs
Final checking at the gate for proper delivery
Chart No: 3.3 Unaccompanied Baggage Clearances
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Issue of identity card to the customs house agents Reception
Arrival notice by Airlines to the consignee
Issue bill of entry by customs house agents with customs Retrieval and delivery of Cargo to customs for INSP
Inspection and assessment of duty by customs
Payment of duty and other charges Receipt of duty etc by the Bank at TACT
Collection of warehousing charges
Issue of clearance certificate by customs
Issue of exit pass and delivery of cargo
Final checking at the gate for proper delivery
Chart No: 3.4 Commercial Cargo Clearances
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3.3.5 Current Achievements The Company has provided a fully covered expert processing area within the export premises, Calicut Airport. This fulfills a persisting demand from the trade for providing such a facility. Total amount invested is Rs. 46/- lakhs. This was commissioned in Feb. 2008. During the year company commissioned a Manufacturing unit for Soap Products at Calicut. Companys new Project of Container Freight Station at the new Vallarpadam Container Terminal, Kochi is in Progress. During the year 2011 company achieved EXPORT AWARD 2011 from honble Minister Of Industries.
KSIE Chairman Shri. M.C.Mayin Haji inaugurated the newly constructed APEDA aided Cold Storage at Calicut Air Cargo Complex on 18-08-2012.
Looking ahead Shopping mall cum office complex Sales Emporia in all districts Air cargo complex attached with the proposed Kannur Airport Terminal as an International cargo hub
Immediate Plans
State-of-the-art new Air Cargo Complexes at Thiruvananthapuram and Karipur airports Establishment of a Mega Trade Centre at Thiruvananthapuram
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CHAPTER IV ORGANISATIONAL STRUCTURE
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Chart No: 4.1 Organisational Chart
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4.1 ORGANISATIONAL SET UP Being a governed owned company, the management of KSIE is vested with the board of Directors. A managing Director is appointed from time to time for the smooth and efficient running of the company. He is assisted by Secretary of General Manager (Finance) General Manager (Air cargo Complex) General Manager (Human Resource) General Manager (Development) General Manager (Marketing)
BOD MD S&GM (F) AGM ACC GM TACT CACC AM GM (D) GM (M) CFS GM (HR)
Board of Directors Managing Director Secretary and General Manager, Assistant General Manager Air Cargo Complex General Manager Trivandum Air Cargo Terminal Calicut Air Cargo Complex Assistant Manager General Manager, Development General Manager, Marketing Container Freight Station General Manager, Human Re Resource
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CHAPTER - V ANALYSIS - OBJECTIVE WISE
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Kerala State Industrial Enterprises Ltd., mainly consists of five Functional Departments. These departments are intended for the proper and effective functioning of the entire organization. The various department of KSIE are listed below: 1) Air cargo Department 2) Marketing Department 3) Finance Department 4) Human Resource Department 5) Development Department
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5.1 AIR CARGO DEPARTMENT

GM
AGM
AM
EXECUTIVE
SENIOR SPECIAL GRADE GENERAL ASSISTANT
STENOGRAPHER
GENERAL ASSISTANT
SENIOR ASSISTANT
JUNIOR ASSISTANT
ATTENDER
Chart No 5.1: Structure of Air Cargo Department
KSIE started its 1st Air cargo complex in Trivandrum in the year 1979 and subsequently Cochin Air cargo complex was started. However, after the establishment of CIAL, this was handed over to them calicut ,Air cargo complex was started in May Institute of Management in Kerala, Varkala
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1995, at Beach Road, Calicut and later the entire operation was shifted to the companys own building at Karipur, in the present location in September , 1999 5.1.1 Operation of Air cargo complexes In 1979, Government of India took a decision that Air cargo complex should be set up at suitable location by the concerned state government. The complexes were intended bring all Export / Import activities under one roof. To begin with Trivandrum was identified as a suitable location and the government of kerala appointed kerala state. Industrial Enterprise limited as the operating agency for setting up Air cargo complex in the state Accordingly KSIE has established three Air cargo complexes each at Trivandrum, Cochi and Kozhicode. It is worth mentioning that as of today, KSIE has managed these cargo complexes efficiently and succeeded in operating them in profitability. However the cargo operation at Kochi was commissioned. As per the public notice no 3/1993 from the office of the collector of central Excise and customs, cochin, the KSIE Ltd Trivandrum have been duly appointed as the custodian of all imported goods landed at Airport Trivandrum until they are cleared for home consumptions or are warehoused or are transshipped in accordance with the provision of chapter 8 of the customs Act 1962 The Trivandrum Air cargo terminal has been awarded the ISO 9001-2000 certification .Trivandrum Air cargo terminal is the first of its kind in India to receive the ISO 9001-2000 certification. The online cargo tracking facility launched by the company through its website www.keralcade.com is a unique one of its kind in the country. The customer friendly services provide by the company at its Air cargo complexes ac rates cheaper than that of its competitors at other Airports is one of the major attraction of the importers and exporters to opt for these Air ports in the stale of their business purpose
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5.1.2 Achievements so for made

1. Expansion of Trivandrum Air cargo Terminal (TACT) The cargo complex at Trivandrum has a covered area of about 35000 sq.ft for the use of importers, exporters and other user agencies. Additional infrastructure facilities including the expansion of export processing Area, office complex, X-Ray machines, weigh Bridges .have been established at a total cost of RS 391lakhs 50% of the project cost of this modernizing program was financed under the AIDE Scheme (Assistance to states for Infrastructure Development for Export) of the central Government The company from its internal accruals meets the balance amount. About 90% of the cargo Exported from Trivandrum Air cargo Terminal is fresh vegetable, which normally arrive at midnight to catch the flight between 4 am to 8.30 am. Most of the outbound flights are taking off in the early house of the day and hence, maximum space is needed for processing the export consignments during three peaks house all the operation such as unloading, weighing and x ray screening, palletisation are to be done under one roof for different Airlines at the same time. Now it is possible in the Air cargo complex and all the operation have been brought under one roof and synchronized accordingly by commissioning the new export Bay of 2370 Sq. mtrs. A weigh bridge with 20 T capacities has also been commission for processing export consignment. A modern passenger lounge has been constructed additionally in the main building of the Terminal .They have provided separate office facilities for the customs department, Airline, IATA agents, banks etc .sufficient office
accommodation is also provide for various agencies ,All users are provided with Internet facility, free of charges They have also provided cold storage facilities for sea foods, which was constructed with the aim of marine products Export development Authority (MPEDA) and provided a cool Room facility constructed with the assistance of APEDA
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(Agricultural and processed food products Export development Authority) for storing and processing of vegetables and fruits. KSIE had carried out two major expansion projects at TACT. It has also obtained quality certification from the Bureau of Indian Standards as per IS: ISO 9001-2000 standards, as early in the year 2003. TACT is the major center for export of perishables from South India. Nearly 75 MT per day of vegetables, fruits and other perishables like meat, fish, flowers etc. are exported from TACT. Spices, handicrafts, textiles etc. are also uplifted. As regards Import, TACT has now capacity to handle upto 75MT of Import cargo per day on an average.
International flights from Trivandrum Airport stands shifted to new Aiport Terminal commissioned by the AAI with effect from 01.03.2011. Along with this, KSIE has created necessary infrastructural facilities near the new Airport terminal at Chackai to carry out export operations smoothly. AAI had leased out around 4000 sqm. land to KSIE for this purpose. This arrangement will continue for the time being until the dream project of KSIE to construct a new cargo terminal of international standard in 10 to 15 acres of land to be allotted to KSIE by the Government of Kerala.
Customer friendly service provided by the company at TACT at competitive rates is one of the major attractions for importers and exporters to opt for TACT for their business purpose 2. Expansion of calicut Air cargo complex (CACC) The Calicut Air cargo complex was constructed at a total cost of 500 lakhs. At present CACC has total built up area of 3,990 sq.m. Now KSIE in the second stage of expansion of Calicut Air cargo Complex. As part of this, they are planning to construction office space for Exporters, Airline; plant Quarantine, KSIE and customs. Providing of additional cargo handling equipments, networking stations etc are also planned at an estimated project cost of RS 310 lakhs. Calicut Air cargo Complex also achieved the status of ISO Certified Cargo Complex.
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EDI-MES facility In accordance with the directions with the government of India a web based EDI centre is set up at TACT for the benefit of importers, Exporters, Airline etc. This center is equipped with computer system with Internet Facility, which can be made use of all the user agencies to transact through their business through the web many other cargo complex yet to start this facility. Trading Activities In additions to the cargo complex, the company is also engaged in trading activities particularly in the field of Hotel amenities, medical equipment, student amenities and other house add utensils the company is also doing E-com business through its site www.keralaarcade.com. The company as a part of marketing activities entered in to the field of export and able to export a container load at Trivandrum dioxide to middle east further as part of expansion activity of E-com the company held up with foam matting (INDIA).Alleppy for the sale of their product through E-com site. 5.1.3 Air Cargo Operation The income from Cargo operations showed an increasing trend during 200910. The Cargo Complexes achieved a turnover of 1132.23 lakhs as against the turnover of 861.40 lakhs in the previous year. Both Air Cargo Complexes maintain a high standard of Quality in its services justifying their status as ISO 9002 Certified Cargo Terminals.
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5.1.4 Future plans

1. Ground Handling facility The company is planning to establish Ground handling facilities at Trivandrum Airport in association with other Airline. Basic discussions were held in this regard with representatives of Airlines based in the Middle East. 2. Setting up of Mega Trade Center The company is planning to set up a mega trade center at Trivandrum in the chacka kazhakuttam by-pass area. by the establishment of this facility we are hopeful that foreign traders can be attracted to the state, which means foreign investment and employment potential.
3. Setting up of Rail Side Warehouse Discussions were held with Indian railways during the last month for establishment management of rail side warehouses for near the major Railway station in the state.
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5.2 MARKETING DEPARTMENT
GM
DGM
AGM
AM
Executives
Chart No 5.2: Structure of Marketing Department KSIE was mainly set for the overall development and control of the following six industrial units fully owned by the government 1. 2. 3. 4. 5. 6. Trivandrum Rubber works Ltd. The kerala ceramic Ltd. Travancore plywood Industries. Kerala Electrical and Allied Engineering Company Ltd. Kerala soaps and Oils Ltd. Kerala state Drugs and pharmaceuticals. Marketing is the function of business concerned with the creation of a customer. In addition to the operation of Air Cargo complexes at Trivandrum and Calicut Airport, KSIE is engaged in the trading and marketing activities ranging from consumer goods to industrial products. KSIE is successful in establishing, managing, and efficiently operating the three sales emporia located at:
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Thiruvananthapuram Kochi Kozhikode
It supplies hotel ware, house hold items, hospital amenities, Harmony brand note books etc at reasonable rates. KSIE is also nominated as the authorized Export house for the Government of Kerala. As a part of expansion of trading, the company has stepped into e- business by hosting its own e-com portal, which also provide opportunities for small and medium size business firms to join this venture as partners in progress And show case their products on a global basis and capture opportunities for doing business in the world market. The e-com portal of the company www.keralarcade.com is the first its kind in Kerala with online payment facility. KSIE also functioning as the virtual office of agricultural & processed food product export Development authority (APEDA), ministry of commerce. Govt of India has appointed KSIE as the virtual office of APEDA. 5.2.1 Duties and Responsibilities of Marketing Department 1. Prepare annual sales and expenses budget for the marketing department, by collecting the individual units detailed budget& to ensure its targets with the assistance of the emporia manager. 2. Establish good relationship and good rapport with the three emporia personal, other officials, marketing agents and our clients. 3. Ensure that all records are filed properly after taking appropriate actions; ensure entries are made in the ledgers after they are being scrutinized. 4. Preparation and submission of statements to MD/GM based on the statements from three emporia in the first week of every month also see that information such as cash book sales, sales statements, monthly performance, dues statements etc are received from the emporia at the right time. 5. Make consolidated monthly, quarterly and yearly statements based on the performance of the 3 emporia & make a review on it.
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6. Supervise stock taking of three emporia and prepare stock statement during year end and ensure its timely completion for auditing purpose. 7. Ensure consolidation of total purchase of each emporium and its submission to accounts department, when called for. 8. Original Purchase bills & imprest vouchers are properly scrutinized before it is recommended to General Manager marketing for arranging payment. 9. Sending of reminder letters for those who fail to pay the sales proceeds within the stipulated period in consultation with each emporium. 10. Liasoning of marketing agent dealer and establish good public relation. 11. Ensure that 3 emporia comply with Govt/Local Bodys Rules and regulation in respect of sales Tax, Corporation Tax and other fee if any. 12. Conduct market survey of products proposed by KSIE whenever necessary, identify new products to be marketed though emporia and find out the area where more concentration is to be given to boost up sales. 13. Advise cost effective measures to emporia wherever possible. 14. Supervise the work of the subordinate and carry out the general administration of marketing department in the absence of General Manager Marketing. 15. Consultation with other officers in the marketing Department, Emporia officials and marketing agents in matters relating to business development of marketing department. 16. Carry out institutional sales, submission of tenders, quotations offer identifying suitable sourcing agents with the approval of GM, Marketing. 17. Contact parties for selling note book and procure advertisement of notebooks. 18. Arrange sending of correspondence to various parties in connection with marketing 19. Ensure timely payment of rent, telephone bills, Electricity bills, preparation of rent agreement with tenants in the respective areas. 20. Attend to any other duties and responsibilities assigned by GM, marketing from time to time.
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Trading
The three sales Emporia at TVM, Kochi, and Calicut and e- com site together achieved a turnover of 690.69 lakhs during the year as against 835.84 lakhs achieved in 2008-09.
5.3 FINANCE DEPARTMENT
SECREATRY GENERAL MANAGER (FINANCE)
DEPUTY GENERAL MANAGER (FINANCE)
ASSISTANT GENERAL MANAGER (FINANCE)
EXECUTIVE (FINANCE)
PA
Chart No 5.3: Structure of Finance Department
Finance is the life blood of every business. The finance department is concerned with the planning and controlling of firms financial resources. It deals with finding of various sources for raising and economical for the needs of the business. The appropriate use of such funds also forms a part of financial management.
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5.3.1 Functions of Finance Department

1. 2. Cash management Proper keeping of records in respect of assets and other valuables of the company. 3. 4. 5. 6. 7. 8. Keeping of records pertaining to daily transactions of the company. International audit in respect of the transaction of the company. Verification of correctness of income and expenditure of the company. Filling of proper returns documents with the registrar of companies. Timely completion of Annual reports and accounts of the company. Carry out instructions from chairman and managing director.
5.3.2 Accounting Policies The financial statements are prepared under historical cost convention in compliance with applicable accounting standard referred to in sub. Section (3c) of section 211 of the Company Act 1956. Accounts are maintained on accrual basis expect in the case of the following. Payments of gratuity reimbursement of medical expense, festival allowance leaves encashment to the employees. Income from the investment deposits. Income from warehousing charge. The premium of gratuity cum life assurance scheme with LIC of India and other insurance policies. Payment of annual maintenance contract for plant machinery.
a. Inventories Inventories are taken by the management valued at cost of market price whichever is lower on first in first out basis.
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b. Sales Sales comprise of the sale of goods through the imperial export sales. c. Fixed Assets Fixed assets are stated at the cost of acquisition itself consultation fee, installation fee, architectural fee, etc. d. Depreciation Depreciation for fixed assets other than land have been provided for a written down value method in the manner provided under schedule 14 of the companies Act 1956. The current rate have been applied on the fixed asset as well as on the additions from the date of purchased the assets put into use as per the guidelines of the institute of chartered accountants of India free hold land additions to land have not been depreciated. e. Investments Investment are valued of cost the company has not been manufacturing anything so there is no consumption of Raw material by the company. 5.3.3 General Duties of Finance Department 1. To determine the financial resources required to meet the companies operating program. 2. The forecast as to how much of their requirements could be mend by internal generation of funds how much will have to be obtained from outside sources. 3. To develop the best plans to obtain the required funds from outside sources. 4. To establish and maintain a system of financial control for the proper allocation and utilization of funds.
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5.
To formulate a program for a most effective profit volume cost relationship.
6.
To report and analysis of the financial result of all operations with appropriate management. recommendations regarding future operation to the
7.
To make special studies with a view to reducing cost, improving management efficiency and profitability.
8.
To scrutinize the capital expenditure scheme relating to the new projects or expansions, feasibility studies etc. in order to ensure that i. The capital expenditure proposed would be the furtherance of the objective for which the enterprises have been established. ii. The expenditure proposed to be incurred. iii. The expenditure would result I ensuring reasonable profits. iv. The proposals have overall economic viabilities and v. That the financial resources for meeting the expenditure would be available.
9. i.
To function as the principal co-ordination office for the preparation of A long term capital operating budget covering a period of 10 years indicating the likely profit or loss year during the period. ii. A long term capital expenditure budget covering a period of about 10 year advising the management. iii. A capital expenditure budget in regard to the capital expenditure that is expenditure that is expected to be incurred during the year. iv. An annual operating- budget and v. The budgetary control including periodic review of performance.
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10.
To prepare cash flow statement, based on the long- term budget indicating the inflow and out flow of cash during different periods and to prepare a detailed monthly cash flow statement for the year based on the annual budgets.
11.
To prepare cash flow statement, based on the long- term budget indicating the inflow and outflow of cash during different periods and to prepare a detailed monthly cash flow statement for the year based on the annual budgets.
12.
To make an assessment of the total working capital requirements for the fiscal year to advise the management regarding the source for obtaining the same.
13.
To associate with all matters relating to the purchases of equipments raw materials, etc. and to lay down suitable procedures for purchases to ensure that adequate control is exercised over them and uneconomic purchases are avoided.
14.
To advise the chief executives on the pricing policies to be following in the organization as regard the selling prices of products, inter department issues, charging of material to job etc.
15.
To advise the management on all service matters, having implication such as scale of pay, dearness allowance, bonus gratuity etc.
16.
To function as the principal officer in charge of accounts, budget and internal audit of the company. To maintain adequate records of assets, liabilities and transactions of the company.
17.
To ensure that a proper adequate system of cost account is maintained to enable complication and control of costs. To render reports to various levels management in regard to the respective items of expenditure under their control.
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18.
To ensure maintenance of adequate system of store accounts. To assist management in determining the maximum and minimum ordering levels of various items and also responsible of the introduction and operation of the ABC method of control with a view to reducing the inventory holding to the optimum level. To ensure proper verification of stock at periodic intervals.
19.
To ensure that the annual account are prepared in time according to provisions of law. He will attend to all matters relating to statutory audit and audit by the controller and Auditor General.
20.
To be the custodian of cash of the company to function as the principle disbursing officer and to ensure that adequate financial control is exercised in the sanction, allocation and the use of funds in accordance, with approved program budget policies and regulations laid down by the board.
21. 22.
To attend all the matters relating to the company. To take up from time to time special studies particularly with reference to cost reduction and economics in administration and other overhead expenditure and also in such other area as have a bearing on the profitability of the company.
23.
To ensure that market surveys are carrying out for the products manufactured and to manufacture in the undertaking to facilitate there marketing. To furnish the prospective costs of the products so as to enable the managements to decide the optimum product mix.
24.
To discharge the secretarial duties responsibilities pertaining to the company.
25.
To approve traveling programs of officers and staff working under him.
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26.
To sanction traveling allowance bill of staff and officers working under his administrative control subjects to normal rule and audit.
27.
To sanction casual leave, sick leave and compensatory leave to employees under his administrative control as per rule.
5.3.4 Income/ Turnover

Finance Department undertakes the maintenance of records and accounting and auditing functions. During the year 2009-2010 of the Company earned a total income of 2017.10 lakhs as compared to 1855.75 earned in the previous year. Major portion of the income comes from the operation of Air Cargo Complexes followed by income from trading activities. Proportionate contributions made by the activities during the year 2009-2010 under report are: Air Cargo Complexes Trading through Emporia Other Incomes Sales from Soap unit 56.13% 34.24% 8.47% 1.15
Other income includes rent, commission on sales prior period income and other miscellaneous income. The Finance Department makes assessment of the total working capital requirements for the fiscal year and advices the management on all service matters, having implications such as scale of pay, dearness allowance, bonus, gratuity etc. annual accounts are prepared in time according to the provisions of law. KSIE is one of the State PSUs, running on profit and paying dividend to the Government consecutively for the last 10 years. During the financial year 2010-11,
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the Company has registered a net profit of 410.70 lakhs and paid a dividend of Rs.42 lakhs to the State Government.
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5.4 HUMAN RESOURCE DEPARTMENT
General Manager
AGM (HR)
Executives (Administration) Attender - 2
ASST - 2
Telephone Operator
Driver
PA
Sweeper
Chart No 5.4: Structure of Human Resource Department
Human Resource Management is management of people in an organization. In any organization Human Resource Department is of pivotal importance as it is concerned with manpower which is the greatest asset of an organization. It is the sense of planning, organizing and controlling the various operative functions of producing, developing, maintaining and utilizing the labor force for the purpose of controlling a lot towards the accomplishment of major goals of the organization. Human Resource Department has got for finding out the correct personnel, giving training etc.
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5.4.1 Duties and responsibilities of Human Resource Department
General
Preparation of ESI statements and its remittance, filing of returns, registration of employees and all other connected issues.
All matters connected with recruitment rules, selection and appointment, deputation, posting and transfers.
Preparation of attendance statements and salary deduction statements if any. Upkeep and maintenance of all leave records attendance records etc. Training programmes and seminars Printing and stationery purchase Library and periodicals Maintenance and updating of files and file register of HRD Providing secretarial assistant to GM (HR) as required Assisting to manage the front office, receipt and dispatch work etc as and when required
Complimentary advertisement or notifications Any other work assigned by GM (HR) from time to time Matters relating to fundamental rights of women at work place
Employee matters Look after service matters of all employees Obtain Performance Appraisal of Managerial staff
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Collection of property statements from employees Put up proposals for granting annual increments to staff Submit proposals for promotion of all employees Look after staff welfare activities Initiate disciplinary action against employees Reimbursement of medical expenses to employees
5.4.2 The main function of HR department at KSIE including following 1. Recruitment and Selection 2. Training and Development 3. Performance Appraisal 4. Wages and Salary administration 5. Incentives 6. Policies 7. Industrial Relations 8. Grievance Redressal 9. Discipline 10. Employee Welfare 11. Workers participation in management 12. Trade union
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1.
Recruitment and Selection i. Recruitment Application are invited through Newspaper advertisement Company website Magazines
ii. Selection Staffs They are selected through Public Service commission Managers:They are selected through Direct Interview and it includes, Inviting and receiving application Screening application Interview (6 to 8 members) Employment Test Aptitude Test Personality Test Intelligence Test Communication skill
Contract labours are selected through Employment exchange
TRAINING AND DEVELOPMENT Training is the art of developing knowledge and skill of an employee during a particular job. Training helps in the learning of job skills quickly by a worker. It will improve the job status and pay of workers
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Training method
1. On the job training It refers to the training provided with a view to increase the knowledge and skills of an employee for improving performance on the job. Employees may be taught the correct methods of handling equipment and machines used in a job. Such training helps to reduce accidents, waste and inefficiency in the performance of the job. 2. Off-the job training In this method a trainee has to leave his place working and denote his entire time for training purpose. During this period the trainee does not contribute anything to the organization 3. Performance Appraisal It is an effective control technique as it provides a regular feedback to the appropriate about his/her job performance. It is an important document which provides the basic of vital inputs for assessing the performance of an employee, his/her training needs and for his/her future advancement in career. Employees performances are measured once in a year performance appraisal form is of two types. a) b) Staff category Managerial category
For staff category their job Knowledge, skill/quality of work, Job attitude, personal characteristics, Attendance and punctuality, Initiative etc. will be noted. Each factor carries maximum point of ten. Employees in the staff category will be assessed by the reviewing officer Then it goes to General Manager CHR) to managing director For managerial category, performance appraisal form has two parts-A and part-B. Part A consist of self appraisal form and part B Consist of evaluation of managerial and personal factors .Self assessment has to be made by the appraisee in Institute of Management in Kerala, Varkala
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part A of the format and submitted to the appraiser (Reporting officer). The reporting officer has to offer his remarks on part A on the basis of objective judgment of the over all self appraisal. Assessment regarding managerial and personal factors in part B is to be made by the Appraiser (i.e. Reporting officer) and reviewed by the reviewing officer. Each factors carriers a maximum point of ten and thus part B carries maximum point of hundred. 4. Wages and salary administration The goal of compensation administration is to design a cost effective pay structure that will attract motivate and retain competent employees. The present salary of KSIE is based on Govt. policy. The scale pay officer and staffs are given below.
5. Incentives KSIE follows the compensation as per the regulations applicable to State Public Sector Undertakings with a scale of pay and yearly increments to each of its category of officers and staff and the Dearness Allowance as announced by the State Government from time to time. Basic Pay + Dearness Allowance, Medical reimbursement, Provident Fund, gratuity etc Performance Incentives (Bonus) Festival Allowance Granting Annual increments to staff
6. Policies: Leave Policy Attendance Policy Recruitment policy Promotion Policy
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Promotion policy Usually promotion is based on the performance of an employee which is evaluated through performance appraisal sheet Workers are promoted based on seniority officers are promoted based on merits, seniority, additional Qualification etc. 7. Industrial Relation There is a cordial industrial relation and there is no conflict and dispute between the employees and employers. There is no strikes and layout. 8. Grievance Handling Procedure Grievance is a written complaint given by an employee and claiming certain treatment. Grievance means any type of dissatisfaction or discontentments arising out of factors related to an employees job which he thinks are unfair. A grievance arises when an employee feels that something has happened or is happening to him which he thinks us unfair unjust or inequitable The grievance redressal committee consists of members from both management representative as well as trade union representative .They take up the problems of employee and try to arrive at a satisfying decision for the employee as well as the organization. Procedure for handling employees grievance 1. The aggrieved employee verbally explain his grievance to his immediate supervisor 2. If the supervisor has not settled the grievance, then it is sent to higher level manager. 3. If it is still not settled, and then grievance is sent to grievance committee. 4. If it is still not solved, the employee can address the issue to the management 5. The final step is taken when the grievance is referred to an arbitrator who is acceptable to the employees a s well as the management. 9. Discipline Every company follows some ethics in their business. If any employees are trying to violate the rules and regulations of the organization it may affect the Institute of Management in Kerala, Varkala
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smooth flow of business. So KSIE usually give following types of punishment to the employees who are indulged in any disciplinary action against the company a. Dismissal b. Demotion c. With held increment d. Warning e. Suspension without wages Disciplinary action Issuing a letter of charge Consideration of explanation Show-cause notice Holding of a full-fledge enquiry Making final order of punishment Follow-up
10. Employee welfare measures Medical Reimbursement for employees Insurance Library Festival allowance Recreational activities loan concession
11. Workers participation in management WPM is the participation resulting from the practices which increase the scope for employees share of influence in decision-making at different tiers of organizational hierarch with committing assumption of responsibility. Participation makes them more responsible. They become more willing to take initiative and come out with cost saving suggestions and growth oriented ideas. Institute of Management in Kerala, Varkala
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Suggestion box Staff meeting in every week
12. Trade union Two registered Trade unions KSIE staff association KSIE Employees Association.
During the year under review the Industrial relations in the company remained very cordial. A number of employees were deputed to attend various training programmes conducted by reputed institutions. These training programmes have helped the employees to update their knowledge and get exposure to later developments in different areas of management.
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5.5 DEVELOPMENT DEPARTMENT
GM
DGM
EXECUTIVE ELECTRICAL AT CACC
AGM
EXECUTIVE ELECTRICAL AT TACT
Electrician
AM
Electrician
Chart No 5.5 Structure of Development Department
As KSIE started operating they had 8sudsidiaries. Presently it handles only the 2 Cargo complexes 1. TACT-Trivandrum Air cargo complex 2. CACC-Calicut Air cargo Complex TACT was developed with the financial assistance of APEDA and MPEDA. Calicut cargo complex was recently built and development department including civil, electrical and air conditional activities monitored all construction activities. In post, Development department hand advisory role in the field of marketing, finance, personnel etc .Project work study etc were controlled by Development department. Yearly Development Report, monthly Development report etc were watched by Development Department.
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5.5.1 Functions of Development Department Functions are limited only to KSIE, which is in the construction field. 1. Identification, visualization, formation of project for development of Air cargo complex. 2. Maintenance management of cargo complex. 2. System Implementation and monitory of projects. KSIE had provided cold storage facilities for sea food, which was constructed with the aid of marine products Export Development Authority (MPEDA) and also provided cool room facility constructed with the assistance of APEDA for storing and processing of vegetables and fruits. Internet based cargo Tracking system was installed by KSIE at TACT and CACC for the benefit of the importers. In addition to the above the expansion of export processing Area, office complex, weigh Bridgers, filly acr conditioned passenger lounge etc have been established in the cargo complex recently Re-aligning and installation of x-ray machines with most modern facilities have been done in the cargo complexes to enable processing of export cargo of various flights at a time; fully adhering to the security measures prescribed under BCAS regulations. A fully secure sterile area has also been provided as required under the security regulations KSIE has also provided separate office facilities for the customs Department, airline, IATA agent, Bank etc sufficient office accommodation is also provided for various agencies. All users are provided with Internet facility free if charges and Responsibilities 5.5.2 Duties and Responsibilities of Development Department 1. To plan new projects expansion, diversification, modernization and provision for balancing equipments for the companies and to advise MD in these matters. 2. To prepare project report including feasibility study locating sources of finance, organizing material availability and process details. Institute of Management in Kerala, Varkala
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3.
To ensure implementation of the projects and monitoring the process at periodic intervals.
4. 5.
To assess existing plant capacity and to ensure full utilization of capacity. To prepare proposal for including in the five year plan in consultation with finance department.
6.
To conduct work study & job evaluation and ensure implementation of the same in consultation with manager personnel and Industrial relations.
7.
To participate in the recruitment of technical personnel like Engineers, Technologists etc.
8. 9.
To organize Research and Development wing. To sanction Traveling Allowance Bills of officers and staff under him as per
normal rules subject to audit. 10. To sub delegate with the consent of the delegator to officers of staff working under the Development manager and to ensure the Development manager and to ensure discharge of function entrusted to them. 11. Negotiating with financial institutions for project finance.
5.5.3 Recent Works Recently Government approved for Ship Cargo.It is based on vallarpadam Terminal - 2012 TVM Air Cargo Export Complex Kerala Soaps Manufacturing unit expansion Second phase First Phase Kochi Container Freight station Calicut Air Cargo expansion Second phase Construction of Calicut Export complex Tvm Air Air Cargo expansion Institute of Management in Kerala, Varkala
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2011
2010-11 2009-10 2011
2010 2008-09
Second phase -
2004-06
Kerala Soaps
Government of Kerala presented Kerala Soaps, the new Soaps
manufacturing unit as a new year gift to the people of Kerala in a fabulous ceremony. The unit set up by Kerala State Industrial Enterprises limited at Vellayil, Kozhikode envisages to produce the erstwhile brands, manufactured by Kerala Soaps & Oils Limited conceiving its legacy. The installed capacity of the unit is to manufacture 6000 MT / Annum of Toilet Soaps and Bathing bars. On completion, the second soap finishing line which is under progress, will augment the installed capacity to 12000 MT/Annum.
The premium soaps like Kerala Sandal, Thrill introduced into the market have created a new sensation in the minds of the people. The Kerala sandal soap contains virgin sandal oil and is recommended as beauty soap. The brands like VEP Bathing Bar, Kairali Bathing Bar, Kerala Carbolic Soap bar (Koaltar) and Washwell detergent cake are available in all leading shops
Kavya Maadhavan will be the Brand Ambassador for all Kerala Soap products.
Container Freight Station

As part of its diversification process, Kerala State industrial Enterprises Limited has started its yet another prestigious project, Cochin International Container Freight Station. This is situated at Eloor hardly 14 Kms away from the Vallarpadam International Container Transshipment Terminal and along the side of ICTT connectivity road reaching Kalamassery. This is the first of its kind in the Public Sector segment with state-of-the-art facilities. The CFS is set up in 8.5 acres land with the following amenities.
Around 1,00,000 Sq.ft go-down area for Import & Export operations.
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45 Capacity Reach stacker for easy and trouble free stacking of Containers High Quality Forklifts for handling cargo Online Cargo tracking system 24 hrs safety and surveillance system 100 Ton Weigh Bridge Location advantage of our CFS Easy entry and exit access for Containers/ Trailers Space for Customs, Liners, C&F Agents, Transporters 24 hrs Canteen facility Parking facility for over 50 vehicles Elegant Conference hall Good rapport with Customs and Port Authorities Experience and expertise in Air Cargo Operation by managing two International ISO Certified Air Cargo Complexes in Kerala Team of experienced officials and supporting staff to cater to customers needs
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CHAPTER VI SWOT AND PESTLE ANALYSIS
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6.1 SWOT ANALYSIS

STRENGTH
WEAKNESS
OPPORTUNITY
THREATS
To achieve proper firm environment fitness, companys strengths, weaknesses, opportunities and threats should be understood. This analysis is commonly known as SWOT Analysis strength and weakness are internal factors. Opportunities and threats are external factors.
The SWOT analysis is an extremely useful tool for understanding and decision making for all sorts of situations in business and organizations. SWOT is an acronym for strength, weaknesses, opportunities & threats. The SWOT analysis heading provide a good frame work for reviewing strategy, position and direction of a company or business proposition, or any other idea. Use SWOT analysis for business planning, strategic planning, competitor evaluation, marketing, business and product development and research reports. SWOT analysis can be used for all sorts of decision making, and the SWOT templates enables proactive thinking, rather than relying on habitual or instinctive reactions.
STRENGTHS
1. 2. 3.
Strong financial position Good post records Most profit making PSU in the State
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4. 5. 6. 7. 8.
Highly skilled manpower Efficient management A strong relationship between the management and employees Good reputation among customers Large storage facility to keep the import / export cargo
WEAKNESS 1. 2. 3. Promotional activities are less KSIE take time to adopt new technologies. Falling behind in R & D
OPPORTUNITIES 1. Lot of reforms in the new industrial policy to facilitate industrial units. 2. Liberal Government policies and the favorable change in the attitude of Government help the company. 3. Support from the State Government. THREATS 1. Major decisions cannot be implemented without the approval of State Government. 2. Political interference 3. Entry of new competitors.
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6.2 PESTLE ANALYSIS

Political factors
Economical factors
Social factors
Technological factors
Legal factors
Environmental Factors
PESTLE ANALYSIS stands for political, Economic, Social, Technological, Legal and Environmental analysis and describers a framework of macroenvironmental factors used in the environmental scanning component of strategic management The model has recently been further extended to steeple and STEEPLE and STEEPLED, adding education and demographic factors .It is a part of the external analysis when conducting a strategic analysis or doing . market research and gives a certain overview of the different macro environmental factors that the company has to take in to consideration .It is a useful strategic tool for understanding market growth or decline, business position, potential and direction for operation The growing importance of environmental or ecological factors in the first decade of the 21st century have given rise to green business and encouraged aided spread use of an updated version of the pest framework STEER analysis
systematically considers Socio-cultural, Technological, Economical, Ecological and Regulatory factors. Political Factors Political factors include- Government regulations and legal related to KISE Institute of Management in Kerala, Varkala
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define both formal rules under which KISE must operate. Some of the factors that could be included are Tax policy Environmental regulations Political suitability
Economic Factors Economic factors affect the purchasing power of the political customers and the firm's Cost of capital. Economic Growth Interest rates Inflation rate Social Factors Social factors are demographic and cultural aspects of the external micro environment. These factors affect customer needs and the size of the potential market No cultural activities are promoted by KSIE because it is an industrial enterprises limited. Technological Technological factors can lower barriers to entry, reduce minimum efficient production levels, and influence outsourcing decisions some technological factors include. R & D activity: Research and Development activities in KISE done through external consultancy. Automation: The entire organisation is now computerized with latest technology up gradation. Rate of technology change in KISE in recent years is really appreciable.
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Legal Factors The activities of KSIE comply with all requirements of the Factories Act. Proper auditing and taxation
Environmental Factors KSIE is an organization with eco-friendly products, process and premises The infrastructure and facilities in KSIE is so designed for not harming the environment
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CHAPTER VII FINDINGS, CONCLUSION AND SUGGESTIONS
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7.1 FINDINGS
1. The overall organizational climate of the KSIE is satisfactory. 2. The employees are well qualified and well experienced. 3. The Company has an internal Audit System commensurate with its size and nature of its business. 4. The Company is not dealing in or trading in shares, securities, debentures and other investments 5. The organization is honest and ethical in its operations. 6. It is a highly profit making company 7. The employees are satisfied with the policies which are in practice and scale of pay at present 8. No canteen facilities are provided to the employees 9. The employees have commitment towards their job 10. Female employees dominate in Human Resource of the enterprise 11. Computerization of all department is effective
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7.2 CONCLUSION
KSIE, Ltd is one of the State PSUs, running on profit and paying dividend to the Government consecutively for the last 10 years. KSIE is a highly profit making public sector Enterprises under the Department of industries, Govt. of Kerala KSIE commands a place of high esteem in the field of Air cargo management apart from its strength in marketing and E-commerce activities. KSIE has won in January 2000, ISO 9002 for its Trivandrum Air cargo Terminal Quality policy of Air cargo complex is to ensure quality Service KSIE is the one and only cargo complex which has the recognition in India at present KSIE venture into E-Business through its E-com portal www.keralrcade.com which was set up during 1999-2000 Constructive movement of all the employees so that they take pride in their job and their organization themselves. Today, the organization can take pride in the development it had made over decades but still had not quenched its thirst in the areas of innovations and developments. Now they are venturing into more areas like Infrastructure Development (Office- cum- Shopping Mall), Logistics Management (Ship Cargo Vallarpadam Terminal), Production of Kerala Soaps etc. The study conducted at KSIE was useful in studying how an organization works, what are the intricacies involved in ensuring proper functioning of an organization etc. The study helped me to get familiarized with the organization KSIE, its working, services etc. The working of various departments were also studied and analysed. Based on the data collected, the performance of KSIE was analysed and it was found that the organisation shows a better performance in terms of its objectives.
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7.3 SUGGESTIONS
KSIE is currently doing very well. It is one of the most profit making company still some improvements could be made to make its working more efficient with the least time involved in it some recommendation suggested by me are 1. Promotions can be based on executives performance and achievement of targets. 2. The medical facilities available in the enterprise are to be modified and new facilities will be introduced. 3. The enterprise can try to reduce the workload of workers by appointing more employees. 4. KSIE Management may arrange a better and spacious dining facility andimprove quality and variety of food in the canteen, in the case of TACT. 5. KSIE should indulge more promotional activities. 6. More care must be given to the safety aspect of employees. 7. The organization needs to practice better HR policies that motivate the employees and thereby they have more commitment toward the organization which triggers good and conductive organizational climate in which the employees feel to perform their best. 8. The company should install the Network facility for the smooth functioning of all departments.
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BIBLIOGRAPHY
BOOKS 1. Aswathappa, K. (2005), Human Resource and Personnel Management, New Delhi: Tata Mc Graw Hill Publishing Company Limited, 4th Edition. 2. Kothari, C.R., (2005), Research Methodology and Techniques, New Delhi: New Age International Publishers. 3. Prasanna Chandhra, (2004), Financial management Theory and Practices, Tata Mc Graw Hill Publishing Company Limited, 4th Edition. 4. Sekaran Uma, (2006), Research Methods for Business : A Skill Building Approach, New Delhi : John Wiley & Sons, Inc.
JOURNALS KSIE 38th Annual Report 2010-2011 KSIE 37th Annual Report 2009 10 KSIE 36th Annual Report 2008 09
WEBSITES http://www.ksie.net/ http://www.keralarcade.com/ http://www.wikipedia.org/
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APPENDIX KERALA STATE INDUSTRIAL ENTERPRISES LIMITED

Particulars INCOME Income from trading activities Income from manufacturing activities Income from air cargo operation Interest Other income Total(A) EXPENDITURE Trading activities- cost of goods sold Manufacturing activities Cost of material consumed Direct expenses Personnel expenses Administrative expenses Selling expenses Financial charges Depreciation Total(B) Net loss on exchange of old capital items Donations Total(C) Profit before tax (A) (B) (C) Less: provision for DTL Provision for income tax Profit after tax Appropriation of profit Proposed dividend Tax on dividend Balance on profit transferred to General reserve TOTAL 64,570,742 1,506,583 787,609 34,837,984 26,919,406 5,399,488 69,397 5,186,869 139,278,078 150,000 150,000 62,282,040 1,247,783 19,998,521 41,035,736 79,732,260 0 0 23,296,471 20.222,525 1,257,220 74,923 4,564,901 129,148,300 3,729 275,000 278,729 56,147,573 26,095 18,415,450 37,706,028 69,068,511 2,32,717 113,223,284 9,124,356 7,996,250 201,710,118 83,584,007 0 86,140,213 10,392,721 5,457,661 185,574,602 Current Year 2009-2010 Previous Year 2008-2009
4,200,000 693,000 36,142,736 41,035,736
4,200,000 713,790 32,792,238 37,706,028
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PROFIT & LOSS ACCOUNT FOR THE YEAR ENDED 31-03-2010 KERALA STATE INDUSTRIAL ENTERPRISES LIMITED BALANCE SHEET AS AT 31-03-2010
Particulars I SOURCES OF FUND (1) Shareholders Fund a) Share capital b) Reserves and surplus (2) Loan fund a) Secured loans b) Unsecured loans (3) Deferred Tax Liability (Net) TOTAL II APPLICATION OF FUNDS (1) Fixed Assets a) Gross block b) Less : accumulated depreciation c) Net block d) Capital work-in- progress (2) Investments (3) Current Assets, Loans, and Advances a) Inventories b) Sundry debtors c) Cash and bank balances d) Other current Assets e) Loans and advances A Less: Current liabilities & Provisions a) Current Liabilities b) Provisions B Net Current Assets ( A B) TOTAL 177,619,240 51,919,239 125,700,001 1,548,541 2,500 2,500 2,500 115,544,177 46,732,370 68,811,807 917,874 2,500 12,000,000 230,181,731 242,181,731 9,400,000 7,167,451 12,000,000 184,038,995 206,038,995 Current year 2009-2010 Previous year 2008-2009
9,400,000 7,167,451 258,749,182
5,919,668
5,919,668 211,958,663
7,432,623 56,223,394 92,912,225 51,102,113 207,670,355
761,677 28,846,634 131,354,303 0 65,004,112 225,966,726
70,338,270 5,833,945 76,172,215 131,498,140 258,749,182
38,223,659 45,516,585 83,740,244 142,226,482 211,958,663
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CHAPTER I INTRODUCTION

Institute of Management in Kerala, Varkala

1.1 OBJECTIVES OF THE STUDY

1.3 SCOPE OF THE STUDY

Chapter VI : Presents SWOT analysis, and PESTLE analysis of the company.

Institute of Management in Kerala, Varkala

CHAPTER-2 INDUSTRY PROFILE

Institute of Management in Kerala, Varkala

2.1. SERVICE INDUSTRY

2.3 AIR CARGO OPERATION- A WORLD SCENARIO

2.4 INDIA'S POSITION IN AIR CARGO OPERATION

Institute of Management in Kerala, Varkala

CHAPTER III COMPANY PROFILE

Institute of Management in Kerala, Varkala

3.1 HISTORY OF THE COMPANY

Institute of Management in Kerala, Varkala

3.2 STRATEGIC INTENT

Institute of Management in Kerala, Varkala

Institute of Management in Kerala, Varkala

Issue of Identity card to exports agents

Filling shipping Bill with customs

Entry of export cargo having Airway Bill and

Collection of Terminal charges

Unloading of cargo at TACT premises

Customs Examination and Reporting

Security Check & Taking over by the Airlines

Chart No: 3.1- Export Procedures at TACT

Institute of Management in Kerala, Varkala

Receipt of import general manifest & Airway wings of consignment

Loading of cargo at the port bay by the Airlines

Recording of formal taking over of cargo

Transporting to the consignments to the predetermined location and taking properly

Preparation of import warehouse register

Chart No: 3.2 - Receipt & Storage Import Cargo

Institute of Management in Kerala, Varkala

Issue of gate pas at the gate

Receipt of duty etc by the Bank at TACT

Issue of exit passes for unaccompanied baggage

Issue of clearance certificate by customs

Final checking at the gate for proper delivery

Chart No: 3.3 Unaccompanied Baggage Clearances

Institute of Management in Kerala, Varkala

Issue of identity card to the customs house agents Reception

Arrival notice by Airlines to the consignee

Inspection and assessment of duty by customs

Collection of warehousing charges

Issue of clearance certificate by customs

Issue of exit pass and delivery of cargo

Final checking at the gate for proper delivery

Chart No: 3.4 Commercial Cargo Clearances

Institute of Management in Kerala, Varkala

Institute of Management in Kerala, Varkala

CHAPTER IV ORGANISATIONAL STRUCTURE

Institute of Management in Kerala, Varkala

Chart No: 4.1 Organisational Chart

Institute of Management in Kerala, Varkala

Institute of Management in Kerala, Varkala

CHAPTER - V ANALYSIS - OBJECTIVE WISE

Institute of Management in Kerala, Varkala

Institute of Management in Kerala, Varkala

5.1 AIR CARGO DEPARTMENT

SENIOR SPECIAL GRADE GENERAL ASSISTANT