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AUTOMATION SERVICES & LAIFOMS SEMINAR

SEMINAR 4th-5th April 2012 , Nairobi Safari Club Hotel : Delivering a Secure LAIFOMS Environment
Theme: ICT for service delivery and revenue collection

Automation & LAIFOMS Seminar April 4-5 2012 Nairobi Safari Club

Background
This seminar is useful for all senior officials of the Local Authtorities who must have an understanding of the state and direction of LAIFOMS in their Councils and how they can implement automation policies as contained in their Performance Contract in line and conformity with the directorate of E-Government . These officers include Town Clerks, Treasurers, Administration officers, ICT Officers and the members of implemenastion of the automation policies. MLG Strategic Plan (2004/09) institutionalized ICTs in LAs by developing its ICT policy and supporting ICT implementation. Local Authorities face many challenges arising from dwindling revenue base. In addition lack of computerization in LAs that have not installed LAIFOMS face governance issues. Councils are required to leverage investments in today's rapidly expanding mobile phone industry to improve service delivery and boost their revenue collection. ICTs have the potential of reversing the trend of ineffective governance and improving participation, transparency, accountability, responsiveness, effectiveness and efficiency which are major governance issues.It is beleived that ICT has the capacity to turn challenges into opportunities hence its promotion in the automation polices in Council services. The technology that drives service delivery via ICT changes rapidly. In particular, web based solutions impact on every aspect of the business environment. The seminar program provides the foundation knowledge E-Governance in Kenya Directorate of E-Government is championing for the engagement of citizens and government through ICT, by delivering services as close as possible to its citizens. First E-Governanace national ICT policy was approved in 2006 aimed at making government more result oriented, efficient and citizen centered. It rredefines the relationship between government and citizens by empowering citizens through increased and better access to government services. LAIFOMS has been operational since 1999 to bolster governanace and improve e-governence. However LAIFOMS is limited to financial management. LAIFOMS is still to penetrate other aspects and engagement with citizens. Citizens interaction with LAIFOMS is limited to billing and payment of bills. Access to computers and internet is still limited for citizens. Hope for ICT application lies on mobile phones so as to make access of ICTs in Local Authorities available. Councils are required to implement their ICT Policy in liasion with the directorate and this forum will also many questions that Councils have been having on the same.

Seminar Objectives and Topics


The seminar will bring together the decision makers in local authorities, diretocorate of E-Government and Kenya Local government Program for the purpose of gaining further milestones in ICT in the Councils in addition to the big steps already made.

Seminar Objectives include:


To Identify LAs as appropriate ground for application of ICT since are central in service provision

Automation & LAIFOMS Seminar April 4-5 2012 Nairobi Safari Club

To provide guidance on automation policies from directorate of E-Government as outlined in the PC To Understand the future direction of LAIFOMS To Increase the citizens participation with government (mobile applications for LAIFOMS) To expand use of ICT in Local Authorities from the current applications To provide guidelines on interent and web security arising from the high speed connection

Automation Services & LAIFOMS Seminar Content Automation Guidelines for LAs Every Council is striving towards automation of services in line with MoLG ICT Policy. The automation policy is also containeds in the Performance Contract (PC) of the LAs which stipulates that it should be done in liaison with EGovernment directorate. Councils have always been at a loss on what to expect from the directorate while some feel that the automation will be done by the directorate. At the moment the Councils have identifierd the services to be automated for the year 2011/2012 only awaiting implementation. The seminar will answer all the questions so as to give them a guide on scoring maximum points on the same.Automation services in clude among others SMS services, GIS, digitizing of the registry, WAN, LAIFOMS installations, Stores Management System, web site design, Disaster Recovery Center (off site back up). Sergon John, Directorate of E-Government

Chief Guest: The Future of LAIFOMS The first phase of LAIFOMS support came to a close in 2009 with the end of the funding program. Plans are in place to move LAIFOMS to web based platform where it will embrace modern day technologies that include electronic payment services and mobile phone transactions. Pilot Councils will run the new version before rolling out to the other Councils. What is the future of direction of LAIFOMS under the new devolved system of governance. Mrs Hongo P, Directorate of E-Government

Automation & LAIFOMS Seminar April 4-5 2012 Nairobi Safari Club

Councils on The Web: Securing your on-line Presence New technologies have pioneered ways for Councils and residents to benefit from sharing access to information in unprecedented ways, yet those benefits have come at a cost of an increased risk of web security exploits and cybercrime. Websites of kenyan companies and government departments have been hacked and defaced in the recent past. Kenya stands to benefit from cheap and fast internet connection in the coming few days with the recent landing of the fiber optic. Web security breaches escalated in 2010/2011, the trend is expected to continue and grow in 2012. Issues fueling this rise will include the decreasing level of computer skills needed to hack, the increasing popularity of cloud computing, Android and iOS mobile platforms and the increased connectedness of devices, and the desire of organizations to adopt on-line transactions. As applications like LAIFOMS are going web based and cloud computing being the next big thing, what is the future oF websites that run Council applications? Luka Mwangi, Semantic Web Security, Research Systems

Internet & Network Security in your Council A recent study published by Computer Society of Kenya CSK) , Security Breach Investigations Report, analyzed 62 cybercrime breach investigation and states that in 86% of all attacks, a weakness in a web interface was exploited (vs 14% infrastructure) and the attackers were predominately external (80%). These results are largely consistent with the US-based Verizon Data Breach Incident Report (2010) which tracks over 500 cases. Combine this knowledge with the targeted Web-related attacks against ministery websites, police departments and in the larger context Adobe, Yahoo, the US House of Representatives, TechCrunch, Twitter, Heartland Payment Systems, bank after bank, university after university, country after country -- the story is the same. Its a Web security world. It has been said before and its worth repeating, adding more firewalls, SSL, and the same old anti-malware products is not going to help solve this problem!The reason that Web security problems persist is not a lack of knowledgeable people (though we could use more), perfected security tools (they could be much better), or effective software development processes (still maturing). A fundamental reason is something ICT Security Experts have been stressing on for a long while now. Councils spend their IT budget protecting themselves from yesterdays attacks, at the network/infrastructure layer, while overlooking todays real threats. Furthermore, these monies are typically spent counter to how Councils invest their resources in technology. Tobias O, CEO Systems Audit, CEO, MD ADCARE LTD 3/2/12 Day 2

Automation & LAIFOMS Seminar April 4-5 2012 Nairobi Safari Club

0920 LAIFOMS Today: User Expectations LAIFOMS has been operational since 1999 to bolster governanace and improve interaction between citizens and Councils. However LAIFOMS is limited to financial management. LAIFOMS is still to penetrate other aspects and engagement with citizens. Citizens interaction with LAIFOMS is limited to billing and payment of bills. Access to computers and internet is still limited for citizens. As Councils strive to automate its services there is growing demand by the citizens to embrace mobile applicatiobn services like M-Pesa to pay their bills. GIS is gettinga foothold in the administration of land rates and there is need to interface it with the land records conained in the LAIFOMS. Hope for ICT application lies on mobile phones so as to make access of ICTs in Local Authorities available. Is LAIFOMS ready to meet the Councils automation services? Mukundi Nganga, LAIFOMS Team, KLGRP 1130 Cloud Computing Services for LAs in Kenya Built on a SaaS (Software-as-a-Service), or Cloud-based technology platform, the Safaricom Ltd combines advanced technology with expert hardware and software analysis, enabling customers to identify, prioritize, manage and re mediate vulnerabilities as they occur. Reduces Total Cost of Ownership (TCO) and management heacaches of ICT services and leaves the clients with the core service of service delivery. Topics to be discussed will also inlude safaricoms ISP services, Disaster Recovery Centre, M-Pesa services and broadband technologies Hunphrey Njeru, Head Government Sector, Safaricom Ltd 1415 Revenue Collection Solutions for LAs Councils in thefirst world use ArcSDE and ArcIMS for management purposes and to facilitate public participation in the land use planning process. This is a GIS based Land Information System (LIS) and the technology is fast catching up with Councils in Kenya. 15 Councils in the KMP are already benefiting from these service. GIS is a project initiative that focuses on the delivery of planning information consisting of fully integrated text with intelligent and interactive maps and map layers. By doing so, it leverages information technology (IT), especially the application of the World Wide Web, to create more efficient business practices and encourage an open and collaborative process. Otieno V A, OSL Nairobi

Automation & LAIFOMS Seminar April 4-5 2012 Nairobi Safari Club

ICT Policies and ICT Road Maps for Local Authorities I & II ICT Road Map is a guideline for Councils investement in ICT for a given period of time ussually five years. It lays a systametic foundation of assessing the current ICT base through an ICT Survey to determine the SWOT of the ICT infrastructure with a view to make planned improvements for the future. The cardinal rule is prioritizing ICT spending on projects or services that have the greatest impact on revenue collection and service delivery starting with the projects that have minimal a budget implication and quick turnaround time. Many Councils have committed to undertake development of ICT Policies and ICT Road Maps in their Perfomance Contract for year 2011/2012. The seminar would provide invaluable information on the process and outcomes of an ICT Plan and the expected output from such an exercise. ICT Policies serve to enforce the content of the ICT Plan by committing eah personnel in the Council to stick to ICT security, standards and code of ethics while utilizing the ICT resources in the pursuit of their duties. This because if not checked well ICT resources like the internet, PCs, laptops and printers can be abused resulting huge overheads for the Council in supporting and running the infrastructure.

Peter Mungania, ICT Consultant

Town Clerks, Town Treasurers, Administrative Officers, ICT Officers and Performance Contract Implemenattion Committee Members, Computing Developemnt Stragies info@computing-strategies.com

Automation & LAIFOMS Seminar April 4-5 2012 Nairobi Safari Club