Managerial Skills and Leadership

Innovations in Leadership (a process-focused approach)

DATE : 19 Apr, 2013 MEDIUM : English Code : INL Duration : 1 Day Fee : HK$3,480 EARLY BIRD : HK$3,180

ts difficult to find anyone who disagrees with the notion that leadership at every level of todays organisation is a critical success factor.

Individual Impact
Those attending will 1. Know that they need to do to be an effective leader in any orgnaisation today 2. Improve communication skills using a variety of techniques and have the opportunity to practice in a very supportive environment 3. Have seen how the techniques work in the work place so that the leadership skills can be seen in context 4. Have a detailed manual which is fully indexed to provide you with a great reference in case you dont have the opportunity to put the skills into practice immediately 5. Gain confidence throughout this program 6. Decision making under pressure 7. Creative problem solving

But how is this achieved? We know that there are only a few great leaders and that leadership skills are very special. This program will provide you with the critical processes needed to be and effective modern leader in any organisation, in either the Public or Private sector. This is a unique opportunity for you to really master the latest techniques and processes that will make a difference. You can use these powerful techniques yourself or for showing others. This is a very practical program: 1. Master new research on how to use the critical leadership competencies 2. Regardless of your current skill level this program will make a big difference to you 3. Take away from this program useable processes to use yourself or when developing others 4. You will get information based on the latest proven research 5. You will be able to use a range of self-analysis tools unique to this program

Who should attend?

Managers, executive, supervisors; in fact anyone who wants to excel by managing and leading people to get outstanding results through others. Also anyone who just needs to understand how leadership processes work in todays international business world.

Objectives
At the end of this program, participants will be able to: 1. Have completed their own self analysis to show their existing preferred style and have a plan for development 2. Know the best way to balance work to get the best from others using a proven process 3. Understand what work in leadership today and be able to avoid misinformation on old leadership ideas 4. See the critical behaviours of leadership in action and be able to understand how to put them into practice in day to day work 5. Use a quick process to be able to understand others styles and get maximum advantage to the benefit of your organization eg. Conflict resolution 6. Gain self confidence and establish faith in the process and benefits of the new methodologies of leadership through practice and case studies during this program

COURSE OUTLINE
1. How to create leaders at every level in the organisation
Introductions and program objectives What is the difference between managers/supervisors and leaders? - Exercise Who are the great leaders and why? team exercise Examples of day to day leaders in organisations DVD clip (CS) Unlikely leaders so how are they successful Does personality have a part to play? discussion What do you think are the key leadership behaviours exercise What restricts you from developing (group work) Review The process approach how anyone can be a leader

2. Critical tools needed to master the leadership process

Training Methodology
Very participative; with individual work and group activities. During the seminar three (3) key questionnaires will be used to establish current style and finding out whats appropriate to improve and develop on. Use of current and recent case studies with supporting DVDs all of which will be carried out in an enjoyable and supportive environment.

Organization Impact
What you will get from sending people on this seminar: 1. Most people can become leaders at every level in the organisation the talent pool is therefore bigger than previously thought. 2. Improved communications and organisational harmony 3. Standard approach to real business focused leadership 4. Using a process focused approached maximum benefit can be achieved as there is a standard methodology that can be duplicated 5. The process is appropriate at every manager/supervisor level in every discipline 6. Your employees will return to the work place with their own individual Action Plan for their development

How we organise and execute work the three (3) critical areas The three (3) key elements of the process of leadership questionnaire Discussion The TASK, TEAM and INDIVIDUAL approach in action DVD (A) and group exercise The importance of leadership style leadership profiler demonstration and practical uses Predominant styles in different cultures Recognising others style and working in harmony Conflict how to handle it with great style Leadership in action why the six (6) behaviors are so important DVD a master class in being a leader Group work and presentations Six (6) behaviors and six (6) clear examples group work and feedback How to motivate others techniques that produce measurable results Getting work done through others two (2) tools that will really get productivity results Use of the leadership baton Review and your Action Plan

3. The six (6) critical Behaviors a Master Class in Effectiveness

Please contact CEL for quotation if your are interested in organising any of the topics as in-house on-site or off-site training.

SPECIALTY COURSES

SPECIALTY COURSES

Strategic Account Planning Workshop

DATE : 16 Apr, 2013 MEDIUM : Cantonese / English Code : SAPW Duration : 1 Day FEE : HK$3,280 EARLY BIRD : HK$2,980

Selection, Interviewing, Assessment

DATE : 17-18 Apr, 2013 MEDIUM : English Code : SIARS

n the reality of todays business climate, companies with the best products in the world still have to fight tooth and nail for market niches. Even after those niches are established, they have to keep fighting to defend them against hungry competitors. Therefore specialization, the targeting of more limited but potentially more lucrative markets of fewer but bigger fish has become an unavoidable fact of business life. This workshop focuses its Strategic Account Planning on showing the participants how to concentrate their limited resources on those Major Accounts where the investment will really pay off. We also show them how to manage these committed resources, to protect them against competition and erosion so as to ensure the companys long-term profitability and growth in alignment with company strategy and corporate goals.

A new behavioral competence approach to ensure effective interviewing.

Objectives
Upon completion of this workshop, participants are able to: Understanding customer value chain Identify different types of customers and what they look for in their role Identify the steps in leading to successful Strategic Account Planning Develop and strengthen business relationship Create dynamic business solutions by leveraging information

n todays business world Interviewing has been identified as a critical management skill. Proven results have concluded that the Old Style interview is a failure. Published results show its less than 1.5% likely to be successful. The new approach to interviewing is to use the behavioural approach as recommended by psychologists. The approach once mastered will transform your ability to interview effectively. Also featured in this advanced program will be explanations and demonstrations of psychometric tests and personality questionnaires. This technique once mastered can be used for appraisal and disciplinary interviews. Interviewing techniques have advanced so much in the last few years no one who has not been trained since 2009 should be interviewing as they are probably no longer competent. 1. You will experience the new complete interview process 2. The course focuses specifically of the new advances in psychology and behavioral techniques 3. The program is very practical, you will gain the confidence and techniques to be effective as soon as you return to work 4. You will see the big advantages of using testing and experience one of the worlds top profilers yourself either the NEO PIR or the SHLOPQ 32 5. The program is conducted so you have the opportunity to build on your experiences under the expert tutorage of the leading European occupational psychologist

COURSE OUTLINE
1. Introduction to Strategic Account Planning
Understand the sales process Analyze customer value chain Qualify your customer

Objectives
At the end of this program, participants will be able to: 1. Recognise the complexities of recruitment and selection in todays modern environment and take action to improve 2. Understand and be able to implement the new recruitment and selection process 3. Be able to identify and write recruitment criteria for use in advertising, short listing and constructing effective interview questions 4. Be able to demonstrate to others how the new process will save time and increase dramatically interviewing effectiveness 5. Consider the concept of and know when to use testing, and personality questionnaires and when assessment centers are appropriate 6. Be able to design and use the two (2) step questioning technique which has numeric scoring

2. Analyzing your Customer

Identify different customer personality types with social styles Learn about their ways of behaving in accordance to their role Know the competitive edge of your company

3. Enhancing your relationship

Concept of Consultative Selling Role of sales as buying advisor Set relationship goals

4. Provide strategic advice to customer

Conduct account review Identify customer issues Demonstrate how you can create value

Training Methodology
Very practical, interactive, course with a high level of delegate participation. There will be illustrative DVD examples and throughout the program group work. All of the training will carried out in a relaxed supportive atmosphere. Participants will also have the opportunity to see testing materials and to do for themselves a high level personality questionnaire either the NEO PIR or the OPQ 32.

5. Present your information systematically

Show customer information organization Solicit support from other departments Get team support through team work

All public programs are delivered by Senior Trainers/Consultants of CEL.

& Recruitment Skills

Duration : 2 Days Fee : HK$6,180

(Master Class)
EARLY BIRD : HK$5,680

Organization Impact
Recruitment is a critical management tool and nowdays requires a very high level of skill and ability, organizations sending delegates on this program can expect: 1. Maximise time, effort and costs and effectiveness of the recruitment procedure 2. Utilise existing information to construct high quality interview questions that are scoreable 3. Use a new process that will reduce the possibility of litifation 4. Be able to use the new behavioural system as an effective tool to aid recruitment 5. Have up to date knowledge of the latest testing approaches and tools 6. Be able to know which personality profilers work and more importantly those that dont

COURSE OUTLINE
1. Where are we now current skills and knowledge v new
Why interviews are often so ineffective Examining your current skill levels Knowledge exercise Examining your current skills exercise Interviewing first practice Interviewing observing others Interviewing What its like being interviewed The Myths about interviewing pre 2009 opinions Completing your personality profiler either NEO PIR or OPQ 32

2. The new process of interviewing new approach, new results

The new recruitment/interview model explained Why we need a change DVD Dont trick the candidate Review and discussion on the DVD STEP 1 Jobs descriptions and terms of reference their role in the process Putting the criteria behavioural map together what is criteria DVD STEP 2 Practice exercise gathering criteria information for future use creating the job advert Practice exercise putting steps 1 & 2 into action STEP 3 New approach to shortlisting how to save lots of time

Personal Impact
1. You will assess your own understanding and experience in recruitment and selection 2. You will know the new stages in a successful recruitment 3. You will get to practise the skills required during the interview process many of which apply to development and succession planning 4. You will develop personal action plans for improvement particularly the balanced score method and the new behavioural questioning system 5. You will have carried out an interview using the techniques 6. You will be able to use techniques to discover when documents are falsified or when the candidate is not telling the truth

3. Testing, Personality Profiling and assessment centers

STEP 4 Testing the three groups of testing why do we need testing? Psychometric test v Occupational tests latest advancements Design and use of local ability test practical example group exercise Other testing you may want to consider examples STEP 5 Personality profiling advances in profiling from Type profile to occupational profiles Personality profiling what we use it for what results you can expect Profile example and exercise your own profiles

Who should attend?

This program is specifically targeted for anyone who interviews or take part in the interviewing process. It is particularly suited to those who have not been trained since 2009 due to the new advances in interview psychology. CEOs and Directors Department Heads HR and Training personnel Line managers Any one associated with the interview process

4. Questioning techniques and observing body language

STEP 6 The new approach to interview questions Sign posting advantages for the interviewer and interviewee The construction and use of knowledge based questions demonstration and practice The purpose and use of probing questions Starting the interview correctly practice in groups How many people on the interview panel to make questioning meaningful? STEP 7 design and layout of the interview room STEP 8 How to use body language Alan Pease DVD practical examples and demonstrations

Documentation
There is a full supporting manual with this program which contains all of the visuals used and also all the case studies. The manual is referenced for ease of use and for future referral.

5. Putting Interviewing skill into Practice

Review of learning to date Practicing introductions group team exercise The real cost of bad interviewing Practical interviews interview 1, interview 2, interview 3 Making the final selections and necessary professional actions DVD Behavioural interviewing Program review updating skills and knowledge sheets
Please contact CEL for quotation if your are interested in organising any of the topics as in-house on-site or off-site training. 9