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Problem description: Software: I upgraded my system from Win7 to Win 8 .After th at My blutooth device is not connecting to any device.

pls help me on this [05 November 2012 21:24] -- Automatically generated message: Thank you for using HP's Instant Active Chat Support. Our Chat Support is provid ed free during your warranty period. Your request has been received by our Techn ical Support Center, and has been queued. Support for HP Notebooks, Desktops, an d Printers are available 24 hours a day, 7 days a week. You will receive a respo nse to your support request in 2 minutes or less. Starting Jan 1st 2010, HP has stopped free support for all out of warranty Consu mer Notebooks and from Feb 1st 2010 free support for all out of warranty Commerc ial Notebooks has been stopped as well. Alternatively, you have the option to se ek self-help support from our website at www.hp.com/go/bsc or you can bring your notebook to Service Center for chargeable support. [05 November 2012 21:24] -- Automatically generated message: The HP Support technician, Mohan M has been assigned to your case. [05 November 2012 21:24] -- Automatically generated message: For reference, your Case ID is 4642818957 [05 November 2012 21:25] -- pavan kumar says: Hi [05 November 2012 21:25] -- Mohan M says: Hello Pavan, thank you for contacting HP Active Chat Support. My name is Mohan M B and I see you have a question regarding your Notebook. Please give me 2 min t o review your information. Thank you. [05 November 2012 21:26] -- pavan kumar says: okay [05 November 2012 21:27] -- Mohan M says: Pavan, thank you for being online. [05 November 2012 21:27] -- Mohan M says: How are you doing today? [05 November 2012 21:27] -- pavan kumar says: good mohan :) [05 November 2012 21:28] -- Mohan M says: Glad to hear that you are doing good. [05 November 2012 21:28] -- pavan kumar says: :) [05 November 2012 21:28] -- pavan kumar says: cn i explain wht's the issue ? [05 November 2012 21:28] -- Mohan M says: As per the issue description, I see that you have upgraded the operating system to Windows 8 and now the Bluetooth device is not recognizing. Am I correct? [05 November 2012 21:29] -- pavan kumar says: rite [05 November 2012 21:30] -- Mohan M says: Thank you for confirming the issue.

[05 November 2012 21:30] -- pavan kumar says: while upgrading....it shows tht some of the softwares are incompatiable. [05 November 2012 21:30] -- Mohan M says: Pavan, I understand your concern in this regard and let me see what best I can d o to resolve the issue. [05 November 2012 21:30] -- Mohan M says: Before I proceed further, could you please confirm the following details with re spect to the product in question: Serial Number: 5CD2378X12 Product Number: B3J80PA Model Number: HP Pavilion g6-2005ax Notebook PC Phone Number: 9789812526 Country of purchase of the unit: India Country you are currently located: India [05 November 2012 21:31] -- pavan kumar says: correct [05 November 2012 21:31] -- Mohan M says: Thank you for confirming the details. [05 November 2012 21:31] -- Mohan M says: Could you please provide your alternate phone number to update in our records. [05 November 2012 21:32] -- pavan kumar says: i don't hve any alternate number [05 November 2012 21:33] -- Mohan M says: Alright. [05 November 2012 21:33] -- pavan kumar says: if it's mandatory..i wil give my frnd's no [05 November 2012 21:34] -- Mohan M says: That's okay. No problem. [05 November 2012 21:34] -- pavan kumar says: :) [05 November 2012 21:34] -- Mohan M says: Pavan, I would like to inform you that HP has not yet officially released the Wi ndows 8 Upgrade options for HP Notebook PCs, and hence all the drivers for Windo ws 8 are not available in HP.com. [05 November 2012 21:35] -- Mohan M says: So, at this point, please revert to us after couple of weeks so that we will pro vide you with an update with regards to Windows 8 drivers. [05 November 2012 21:35] -- pavan kumar says: meaning till then i can't use bluetooth [05 November 2012 21:36] -- pavan kumar says: ? [05 November 2012 21:38] -- Mohan M says: Pavan, you could search online to obtain the Windows 8 drivers for Bluetooth.

[05 November 2012 21:38] -- pavan kumar says: it will work ? [05 November 2012 21:39] -- pavan kumar says: do u hve ny info whn HP will release this updated drivers ? [05 November 2012 21:39] -- Mohan M says: Pavan, the drivers which available in third party web sites may or may not work as it is not tested by HP. [05 November 2012 21:41] -- pavan kumar says: okay then let me try tht 3rd party drivers. [05 November 2012 21:41] -- pavan kumar says: thanks mohan fr ur support.Good Night:) [05 November 2012 21:42] -- Mohan M says: You are welcome. It was a great pleasure in assisting you. [05 November 2012 21:42] -- Mohan M says: Good Night. Take Care. Bye. [05 November 2012 21:43] -- Mohan M says: Pavan, I shall go ahead and close this support request, I would send the closure request to you now, please confirm the same. Do contact our Instant Support for any assistance. You may start a new session and refer to Case ID 4642818957. Thank you for contacting HP and have a great day. Mohan M B Technical Support Engineer - PSG Notebook "Our aim is to deliver best in class customer service".

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