CFPB Mortgage Complaint Database

Mortgage complaints
Based on Consumer Complaints
Complaint ID
367052 367232 366601 367464 367227 366667 366102 366115 365519 365556 365846 366426 366454 365934 366074 366089 365273 364132 364818 364180 Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage
Product
Other mortgage Other mortgage
Sub-product
Home equity loan or line of credit
Home equity loan or line of credit Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage
Page 1 of 718
03/31/2013
Mortgage complaints
Issue
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account
ZIP code
06883 77546 44212 02038 44084 20607 34994 78759 21117 30058 10472 92130 77040 26508 93291 70739 94116 07059 49534 07762
Submitted via
Referral Postal mail Referral Phone Postal mail Web Web Referral Postal mail Postal mail Phone Referral Web Web Postal mail Referral Referral Web Referral Web
Date received
03/27/2013 03/27/2013 03/27/2013 03/27/2013 03/27/2013 03/27/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013
Date sent to company

03/28/2013 03/27/2013 03/27/2013 03/28/2013 03/27/2013 03/27/2013 03/27/2013 03/26/2013 03/27/2013 03/27/2013 03/27/2013 03/27/2013 03/27/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/25/2013 03/26/2013 03/26/2013
Page 2 of 718
03/31/2013
Mortgage complaints
Company
Sovereign Bank Flagstar Bank FirstMerit Bank Sovereign Bank U.S. Bancorp Bayview Loan Servicing, LLC Bank of America Flagstar Bank U.S. Bancorp Ocwen Sovereign Bank Wells Fargo Flagstar Bank Ocwen Ocwen Ally Bank Bank of America Bank of America Flagstar Bank Sovereign Bank
Company response
In progress In progress Closed with explanation In progress Closed with non-monetary relief In progress Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation In progress In progress
Timely response?
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Consumer disputed?
Page 3 of 718
03/31/2013
Mortgage complaints
364830 364741 364083 365247 364076 363994 365238 364668 364738 364826 364842 364678 365208 363945 363938 363516 363914 363886 363728 363897 363862 363823
Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage
Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM)
Page 4 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account
94403 33544 25425 94619 32084 07016 21239 36022 73012 11784 81526 07421 60586 10541 93307 02889 20188 11219 00820 22151 01040 92262
Referral Web Web Referral Postal mail Referral Referral Web Phone Referral Referral Phone Web Web Web Web Web Web Web Web Web Web
Page 5 of 718
03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/24/2013 03/24/2013 03/24/2013 03/24/2013 03/23/2013 03/23/2013 03/23/2013 03/23/2013 03/22/2013
03/26/2013 03/26/2013 03/25/2013 03/27/2013 03/25/2013 03/26/2013 03/28/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/26/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America Bank of America U.S. Bancorp Embrace Home Loans Inc Bank of America Flagstar Bank Bank of America Bank of America Flagstar Bank Wells Fargo Bank of America Bank of America Specialized Loan Servicing LLC Flagstar Bank Bank of America Ocwen Sovereign Bank Flagstar Bank Bank of America Citibank Bayview Loan Servicing, LLC
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed In progress Closed Closed with explanation Closed In progress Closed with non-monetary relief Closed with explanation In progress
Page 6 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Mortgage complaints
363105 363791 362852 363179 363694 363295 363222 362848 363343 363347 363362 363526 363420 363781 363237 362741 362175 362021 360964 362404 362097
Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage
FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage VA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage
Page 7 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
08037 96766 77063 02062 28031 30047 37923 33409 11789 95076 97055 60044 40509 97213 95687 19060 07920 20772 19363 98230 70736
Phone Web Referral Referral Referral Referral Web Referral Referral Web Referral Phone Web Web Phone Web Referral Email Web Referral Web
Page 8 of 718
03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013
03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/25/2013 03/26/2013 03/25/2013 03/25/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013
03/31/2013
Mortgage complaints
Bank of America Homeward Residential Bank of America Ocwen SunTrust Bank Bank of America Mortgage Investors Corporation Bank of America Homeward Residential Nationstar Mortgage Bank of America Bank of America Capital One Bank of America Bank of America Bank of America Astoria Federal HSBC Bank of America Bank of America Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 9 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes Yes
Yes Yes
Yes
Mortgage complaints
361655 362626 362266 362639 361535 362300 361684 362176 362125 361769 362316 362207 362223 361546 362236 362522 362586 362527 362028 362453 362076
Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage
Page 10 of 718 03/31/2013
Mortgage complaints
Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
07946 77845 43014 08330 10504 41035 11101 33772 90601 23454 10594 60154 48867 20170 90602 17055 32824 53142 94583 45107 97051
Web Referral Referral Referral Web Web Web Web Referral Referral Web Web Referral Web Referral Referral Referral Referral Referral Web Web
Page 11 of 718
03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013
03/22/2013 03/25/2013 03/22/2013 03/25/2013 03/21/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/25/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/25/2013 03/22/2013 03/22/2013
03/31/2013
Mortgage complaints
Sovereign Bank Fifth Third Bank Citibank Bank of America Hudson City Savings Bank Flagstar Bank Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Wells Fargo Bank of America Bank of America Sovereign Bank Nationstar Mortgage Bank of America Quality Loan Service Corporation Bank of America Bank of America
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 12 of 718
03/31/2013
Yes
Yes Yes
Mortgage complaints
362216 362226 362301 362618 362605 362617 362237 362497 362224 361729 361622 362602 362218 360950 359646 361586 360711 361304 360860 361589 361343
Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 13 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
96779 48813 93908 89117 45011 85260 32966 55326 48357 08012 91367 85051 32068 32459 94901 15239 75019 27512 33319 29732 30114
Referral Referral Referral Referral Referral Referral Referral Email Referral Web Web Referral Referral Web Referral Referral Web Referral Postal mail Referral Referral
Page 14 of 718
03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013
03/22/2013 03/22/2013 03/22/2013 03/25/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/22/2013 03/21/2013 03/22/2013 03/22/2013 03/22/2013 03/20/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America Bank of America HSBC Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Vanderbilt Mortgage & Finance Quality Loan Service Corporation RBS Citizens Wells Fargo Discover Bank of America Bank of America Citibank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation
Page 15 of 718
03/31/2013
Yes
Mortgage complaints
361395 361505 361486 361480 361282 361214 361352 360378 360747 360534 360176 360570 360768 360552 360907 361250 360483 361229 360784 361335 360649
Conventional fixed mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Home equity loan or line of credit Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 16 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
30340 80233 92612 07675 95662 22314 07731 32033 33436 07843 55441 75241 07087 90049 98122 78617 07050 85225 48328 07111 94002
Web Web Web Phone Referral Web Referral Web Referral Referral Referral Referral Postal mail Postal mail Web Referral Postal mail Referral Referral Referral Web
Page 17 of 718
03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013
03/22/2013 03/21/2013 03/21/2013 03/22/2013 03/22/2013 03/21/2013 03/21/2013 03/20/2013 03/21/2013 03/20/2013 03/21/2013 03/20/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/22/2013 03/21/2013 03/21/2013 03/20/2013
03/31/2013
Mortgage complaints
Wells Fargo U.S. Bancorp Bank of America Hudson City Savings Bank Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Homeward Residential Bank of America JPMorgan Chase JPMorgan Chase Ocwen Bank of America Citibank JPMorgan Chase Wells Fargo Ocwen Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 18 of 718
Yes
Yes
03/31/2013
Mortgage complaints
360778 361635 361208 359192 359188 360738 361279 361358 361368 361514 360365 360947 361142 361378 360366 361124 359877 359863 360020 360324 360469
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage
Page 19 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
14626 10271 92563 01507 30046 17050 30052 30189 98290 87111 92530 90806 92335 37186 62221
Referral Fax Referral Referral Referral Phone Web Referral Referral Web Web Referral Web Referral Web Email
03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013
03/21/2013 03/22/2013 03/22/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/21/2013 03/22/2013 03/21/2013 03/21/2013 03/21/2013 03/20/2013 03/22/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013
03/31/2013
02136 11758 95624 88007 22401
Referral Web Referral Web Email

Page 20 of 718
Mortgage complaints
Citibank Ocwen Bank of America Ocwen Bank of America Sovereign Bank Bank of America Wells Fargo Bank of America Homeward Residential Ocwen Bank of America Bank of America U.S. Bancorp Ocwen Wells Fargo Bank of America Wells Fargo Bank of America Flagstar Bank Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed
Page 21 of 718
03/31/2013
Yes
Mortgage complaints
359879 359950 358988 360091 359149 359881 360248 359217 360134 360042 360888 359006 359688 359958 359072 359001 359765 359975 359670 359024 360349
Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Second mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage FHA mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage FHA mortgage
Page 22 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs
60643 17812 85743 46311 03303 23059 23229 92866 44425 98230 02330 30328 61065 32907 11788 33710 07728 94501 33908 23224 23454
Web Phone Referral Referral Referral Referral Web Web Web Phone Referral Referral Web Postal mail Phone Referral Web Referral Web Referral Web
Page 23 of 718
03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013
03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013
03/31/2013
Mortgage complaints
Nationstar Mortgage Wells Fargo Bank of America Flagstar Bank Citibank Wells Fargo Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Associated Bank Bank of America Hudson City Savings Bank Bank of America Bank of America Bank of America Wells Fargo Bank of America Bank of America
Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 24 of 718
03/31/2013
Mortgage complaints
359654 360342 360258 360150 359151 359166 359754 359928 360207 359645 360288 359092 359908 359900 360330 359021 358996 359896 360277 359011 359014
Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage VA mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Home equity loan or line of credit Other mortgage Other mortgage FHA mortgage Home equity loan or line of credit
Page 25 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
33183 94552 93010 07036 33316 28208 08108 90250 17257 94901 98383 30260 13207 95125 94945 99004 32256 92270 85541 06605 08824
Referral Referral Web Web Web Postal mail Web Web Web Referral Web Web Phone Referral Referral Referral Referral Referral Referral Referral Referral
Page 26 of 718
03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013
03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/19/2013 03/19/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013
03/31/2013
Mortgage complaints
Bank of America Wells Fargo JPMorgan Chase Bank of America Bank of America Bank of America Bank of America Bank of America Wells Fargo Nationstar Mortgage Republic Mortgage Home Loans, LLC Bank of America Bank of America Bank of America Bank of America Bank of America Wells Fargo Quality Loan Service Corporation Bank of America Wells Fargo Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 27 of 718
03/31/2013
Yes
Mortgage complaints
359016 358999 360902 359262 359159 360058 360340 360214 359273 360233 358974 360101 360015 360006 359990 360323 360120 359710 359893 359005 358167
Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Other mortgage VA mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit FHA mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 28 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
97504 33304 71106 02124 08527 92627
Referral Referral Postal mail Web Web Web Referral
03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/18/2013
03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/20/2013 03/19/2013 03/20/2013 03/20/2013 03/19/2013
03/31/2013
95828 04848 32404 92629 32169 33868 30303 97023 34689 92562 34982 11763 60102 85750
Referral Postal mail Web Web Web Web Web Web Referral Referral Phone Referral Referral Referral
Page 29 of 718
Mortgage complaints
Bank of America Bank of America Ocwen Bayview Loan Servicing, LLC Bank of America Bank of America Bank of America Bank of America TD Bank Citibank Bank of America Wells Fargo American Financial Resources, Inc. Bank of America Bank of America JPMorgan Chase Bank of America BankUnited Wells Fargo Bank of America Homeward Residential
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed Closed with non-monetary relief Closed with monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 30 of 718
03/31/2013
Yes
Mortgage complaints
358240 358708 358372 357988 357946 356070 358897 358926 358258 357966 358808 358459 358792 358251 358953 356223 358454 359047 358353 358885 358909
Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 31 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
90019 60446 33993 33179 93901 92677 11725 92087 60564 32909 48071 33431 11379 07009 92821 32819 99516 85261 44128 40380 22734
Web Phone Postal mail Referral Referral Referral Referral Phone Referral Referral Postal mail Web Web Web Web Postal mail Web Referral Web Referral Referral
Page 32 of 718
03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013
03/19/2013 03/20/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/18/2013 03/20/2013 03/20/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/20/2013 03/19/2013 03/19/2013 03/19/2013 03/20/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America Wells Fargo Nationstar Mortgage Bank of America Wells Fargo Bank of America Nationstar Mortgage Fifth Third Bank Nationstar Mortgage Ocwen Bank of America Sovereign Bank Bank of America Wells Fargo Bank of America Bank of America Nationstar Mortgage Fay Servicing, LLC Bank of America JPMorgan Chase
Closed with non-monetary relief Closed Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 33 of 718
03/31/2013
Mortgage complaints
356014 358663 357974 358239 357947 357956 357997 357979 358315 358304 358959 357962 358548 358889 358587 358911 358963 358091 358436 358895 358910
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage
Page 34 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
19734 48382 10307 98467 91709 53203 34746 23420 34224 17547 83814 30082 95116 08829 91730 90402 60188 33458 30036 12777 92694
Fax Fax Referral Referral Referral Referral Referral Referral Phone Referral Web Referral Phone Referral Referral Referral Web Referral Web Referral Referral
Page 35 of 718
03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013
03/19/2013 03/26/2013 03/19/2013 03/19/2013 03/19/2013 03/18/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/20/2013 03/19/2013 03/18/2013 03/20/2013 03/19/2013 03/20/2013 03/20/2013 03/19/2013 03/20/2013
03/31/2013
Mortgage complaints
Bank of America Flagstar Bank TD Bank Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Bank of America Homeward Residential Bank of America PNC Bank Wells Fargo JPMorgan Chase JPMorgan Chase TD Bank Bayview Loan Servicing, LLC Homeward Residential Bank of America
Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed Closed with explanation Closed with explanation
Page 36 of 718
03/31/2013
Yes
Mortgage complaints
358314 358850 356069 358886 357969 358101 358950 358871 358916 358266 356124 358901 358421 358865 357971 358037 355917 358479 356224 358253 357937
Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage FHA mortgage Other mortgage Home equity loan or line of credit Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 37 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account
66207 32952 85213 11379 12508 22193 14304 33907 17701 63113 48108 30097 03240 85261 94965 02190 44026 48101 32819 29483 74855
Referral Web Referral Referral Referral Phone Web Referral Web Referral Web Referral Web Referral Referral Web Phone Web Postal mail Web Referral
Page 38 of 718
03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013
03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/18/2013 03/20/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/20/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/19/2013 03/20/2013 03/18/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America New York Community Bank JPMorgan Chase RBS Citizens Seterus Bank of America Seterus Sovereign Bank Ocwen Bank of America Bank of America Bank of America Nationstar Mortgage Bank of America Bank of America Bank of America Wells Fargo Arbor Residential Mortgage LLC Bank of America JPMorgan Chase
Closed with explanation In progress Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress
Page 39 of 718
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
357867 357887 357914 357919 357884 357920 357897 357918 357925 357930 357904 357875 357850 357118 357859 357827 357836 355331 356903 355347 357716
Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Reverse mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Home equity loan or line of credit FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage
Page 40 of 718 03/31/2013
Mortgage complaints
Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Settlement process and costs Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account
37067 30066 54768 91977 93109 33534 48114 21401 98198 33009 91016 60473 28139 72122 92832 32224 45237 72753 45434 03222 30240
Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Referral Referral Web
Page 41 of 718
03/17/2013 03/17/2013 03/17/2013 03/17/2013 03/17/2013 03/17/2013 03/17/2013 03/17/2013 03/17/2013 03/17/2013 03/17/2013 03/17/2013 03/16/2013 03/16/2013 03/16/2013 03/16/2013 03/16/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013
03/19/2013 03/20/2013 03/18/2013 03/18/2013 03/18/2013 03/19/2013 03/19/2013 03/18/2013 03/19/2013 03/20/2013 03/19/2013 03/18/2013 03/20/2013 03/18/2013 03/19/2013 03/19/2013 03/18/2013 03/15/2013 03/18/2013 03/18/2013 03/19/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America Citibank JPMorgan Chase Wells Fargo Bank of America Wells Fargo Wells Fargo Nationstar Mortgage Residential Credit Solutions Bank of America OneWest Bank TD Bank Flagstar Bank DHI Mortgage Pulte Mortgage Bank of America Bank of America JPMorgan Chase Bank of America Ocwen
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 42 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
357262 355328 355317 355348 357213 356031 356117 357149 355354 357160 355332 358651 355316 357804 356993 357720 357752 357187 357229 357756 356000
FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage FHA mortgage VA mortgage FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 43 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account
45895 20715 90250 11021 60652 30340 55404 27455 33442 48047 98031 30329 33410 89436 33023 95132 33321 10541 77354 30144 33771
Web Web Web Referral Phone Referral Postal mail Referral Postal mail Referral Web Referral Web Web Web Web Referral Referral Web Postal mail Referral
Page 44 of 718
03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013
03/19/2013 03/15/2013 03/15/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/15/2013 03/18/2013 03/15/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/19/2013 03/19/2013 03/18/2013 03/19/2013 03/18/2013 03/19/2013
03/31/2013
Mortgage complaints
Flagstar Bank Bank of America OneWest Bank Wells Fargo Nationstar Mortgage JPMorgan Chase U.S. Bancorp JPMorgan Chase Select Portfolio Servicing, Inc Bank of America JPMorgan Chase Wells Fargo JPMorgan Chase Residential Credit Solutions Wells Fargo Bank of America Sovereign Bank OneWest Bank Regions Citibank Ocwen
In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with non-monetary relief In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed Closed with explanation Closed with explanation
Page 45 of 718
03/31/2013
Yes
Yes
Mortgage complaints
357727 355327 357152 357147 357666 357719 355336 357247 357273 357167 356076 355550 355349 357161 357223 355324 354195 357188 357194 355600 357150
Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit FHA mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage
Page 46 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
92646 92009 92587 95961 20002 60172 46131 92688 60446 48519 20169 21206 90019 33903 33130 48214 33462 07474 33173 60115 30517
Referral Web Referral Referral Phone Referral Web Web Web Referral Referral Postal mail Referral Referral Referral Web Referral Referral Referral Web Referral
Page 47 of 718
03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013
03/18/2013 03/15/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/15/2013 03/19/2013 03/19/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/19/2013 03/15/2013 03/22/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Bank of America Bank of America Bank of America JPMorgan Chase Bank of America Nationstar Mortgage U.S. Bancorp Bank of America Bank of America Homeward Residential Nationstar Mortgage Wells Fargo Wells Fargo Regions Wells Fargo Flagstar Bank Ocwen Bank of America Bank of America Bank of America
In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation
Page 48 of 718
03/31/2013
Yes
Yes
Mortgage complaints
356966 355919 357108 357680 356180 357173 357801 357020 357378 356269 356734 357145 357183 356952 357158 357153 357796 355339 357205 355138 354142
Other mortgage Other mortgage Second mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 49 of 718 03/31/2013
Mortgage complaints
Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
98055 48382 93105 30047 48382 45042 94560 94513 02139 20723 80018 33019 94131 20175 90064 33187 85203 37013 32065 06084 89135
Referral Fax Fax Referral Referral Referral Web Web Web Web Referral Referral Referral Referral Referral Referral Web Referral Referral Web Referral
Page 50 of 718
03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/14/2013
03/15/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/19/2013 03/15/2013 03/15/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/18/2013 03/20/2013 03/18/2013 03/18/2013 03/15/2013 03/14/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Bank of America Bank of America Bank of America OneWest Bank Bank of America JPMorgan Chase Bank of America Sovereign Bank Citibank JPMorgan Chase Third Federal Savings & Loan Citibank Wells Fargo Bank of America Select Portfolio Servicing, Inc Nationstar Mortgage Bank of America Bank of America Capital One JPMorgan Chase
In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed with monetary relief Closed with non-monetary relief Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation
Page 51 of 718
03/31/2013
Mortgage complaints
355139 353683 354993 355127 354861 355258 355118 355287 354592 354551 354898 354544 353684 355227 355309 354114 355151 354549 354241 354891 354583
Reverse mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Reverse mortgage FHA mortgage Other mortgage FHA mortgage
Page 52 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
34985 77375 91364 11050 98390 46410 45229 05408 97426 11776 60154 21801 77006 12804 93455 48382
Postal mail Web Referral Phone Referral Referral Web Referral Web Postal mail Web Web Web Referral Web Fax Referral
03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013
03/15/2013 03/14/2013 03/15/2013 03/15/2013 03/15/2013 03/18/2013 03/15/2013 03/15/2013 03/14/2013 03/15/2013 03/15/2013 03/14/2013 03/14/2013 03/15/2013 03/15/2013 03/14/2013 03/15/2013 03/15/2013 03/14/2013 03/15/2013 03/14/2013
03/31/2013
44041 48420 34434 30344
Phone Referral Referral Web

Page 53 of 718
Mortgage complaints
Reverse Mortgage Solutions Bank of America Wells Fargo OneWest Bank James B. Nutter & Company Bank of America Bank of America JPMorgan Chase Bank of America Nationstar Mortgage Bank of America HSBC JPMorgan Chase Bank of America Bank of America OneWest Bank JPMorgan Chase Urban Financial Group Inc Wells Fargo HSBC Bank of America
Closed In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 54 of 718
03/31/2013
Yes
Yes
Mortgage complaints
354224 355168 354620 355269 354223 355423 354622 355871 354218 355492 354992 355355 354225 355352 354268 354598 354616 354609 355061 355417
Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage Mortgage
FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Second mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage
Page 55 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
85304 95670 94080 48415 79416 95758 30516 30342 85629 11701 94110 27520 33172 98683 98664 95632 08863 92688 32824 33446
Web Referral Referral Referral Referral Referral Referral Web Referral Referral Web Referral Web Referral Web Web Referral Referral Postal mail Referral
Page 56 of 718
03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013
03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/14/2013 03/18/2013 03/15/2013 03/15/2013 03/14/2013 03/19/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/14/2013 03/15/2013 03/14/2013 03/15/2013 03/18/2013
03/31/2013
Mortgage complaints
Bank of America JPMorgan Chase JPMorgan Chase Nationwide Advantage Mortgage Company EverBank Bank of America Bank of America Specialized Loan Servicing LLC SunTrust Bank Nationstar Mortgage Wells Fargo Specialized Loan Servicing LLC Bank of America Bank of America EverBank Citibank JPMorgan Chase Bank of America Bank of America Wells Fargo
In progress In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation In progress Closed Closed with explanation Closed with non-monetary relief In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 57 of 718
03/31/2013
Mortgage complaints
354973 355169 354226 354487 355014 354266 354126 355054 354619 355069 354671 355908 354545 355896 354724 354644 355546 354627 354917 355179 355146 355281
Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage
Page 58 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
44889 34210 33172 97060 34203 23225 92130 90018 30043 64050 20135 55103 92881 90069 48223 92399 33576 30214 32526 93543 92071 46394
Referral Web Web Postal mail Referral Web Web Referral Referral Referral Web Postal mail Referral Web Phone Phone Referral Web Web Referral Referral Referral
Page 59 of 718
03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013
03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/14/2013 03/15/2013 03/15/2013 03/15/2013 03/14/2013 03/14/2013 03/15/2013 03/14/2013 03/14/2013 03/14/2013 03/18/2013 03/14/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013
03/31/2013
Mortgage complaints
Citibank Bank of America JPMorgan Chase Bank of America Homeward Residential Bank of America JPMorgan Chase Ocwen JPMorgan Chase JPMorgan Chase Arvest Bank Wells Fargo JPMorgan Chase Ocwen Bank of America HSBC Bank of America JPMorgan Chase JPMorgan Chase Wells Fargo OneWest Bank Discover
Closed with explanation In progress In progress Closed Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress In progress Closed with explanation Closed with explanation In progress Closed In progress In progress Closed with explanation Closed with explanation In progress
Page 60 of 718
03/31/2013
Mortgage complaints
354144 355022 354615 354617 355117 354132 355116 354731 355193 354123 354539 354707 354234 354154 354434 353932 354501 354673 355208 354960
Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage
Page 61 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account
48382 57110 12524 33016 92024 33178 85234 04011 34235 92503 23002 45669 96744 02725 07924 98036 92373 33558 11050 08753
Fax Referral Referral Referral Referral Referral Referral Web Web Referral Phone Web Postal mail Phone Web Postal mail Web Web Web Referral
Page 62 of 718
03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013
03/14/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/15/2013 03/14/2013 03/15/2013 03/14/2013 03/14/2013 03/14/2013 03/15/2013 03/15/2013 03/14/2013 03/15/2013 03/14/2013 03/14/2013 03/15/2013 03/18/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Wells Fargo JPMorgan Chase Rushmore Loan Management Services LLC Ocwen Seterus Select Portfolio Servicing, Inc Wells Fargo Bank of America Bank of America Wells Fargo Ocwen Bank of America Bank of America JPMorgan Chase Bayview Loan Servicing, LLC Real Time Resolutions Wells Fargo Bank of America Wells Fargo
In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation
Page 63 of 718
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
355247 354610 355235 354613 354425 355279 355245 354216 353923 354229 355255 354655 354785 354596 354186 354176 355240 355025 354608 353678 354116 355253
Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage VA mortgage Other mortgage Other mortgage FHA mortgage Home equity loan or line of credit Other mortgage
Page 64 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure
10940 96001 93311 94928 91977 91403 97222 37129 59904 01844 77086 34286 95678 56264 33013 02889 94534 95128 93065 20019 48382 03103
Referral Referral Phone Referral Fax Phone Referral Postal mail Postal mail Referral Referral Web Web Web Referral Web Web Referral Referral Web Referral Referral
Page 65 of 718
03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013
03/18/2013 03/14/2013 03/15/2013 03/14/2013 03/15/2013 03/15/2013 03/18/2013 03/15/2013 03/15/2013 03/15/2013 03/18/2013 03/15/2013 03/15/2013 03/15/2013 03/18/2013 03/15/2013 03/15/2013 03/15/2013 03/14/2013 03/14/2013 03/18/2013 03/18/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America JPMorgan Chase Wells Fargo Wells Fargo OneWest Bank Bank of America Bank of America U.S. Bancorp Citibank Bank of America Wells Fargo Bank of America JPMorgan Chase Bank of America Bank of America Loan Care Bank of America JPMorgan Chase Bank of America JPMorgan Chase Bank of America
Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation In progress In progress
Page 66 of 718
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
355096 355120 354495 354538 355242 354601 354318 355290 355444 354113 355244 355030 354481 354611 355087 354295 354535 354222 353792 354252 355165
Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage VA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Second mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 67 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
60651 45344 93401 34608 22030 22031 37914 72212 72801 48382 21742 90713 43224 90650 47957 92660 32907 79416 85648 29601 94566
Referral Web Referral Web Referral Web Phone Phone Referral Fax Referral Referral Web Referral Referral Referral Web Referral Postal mail Referral Referral
Page 68 of 718
03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013
03/15/2013 03/18/2013 03/14/2013 03/15/2013 03/18/2013 03/14/2013 03/15/2013 03/15/2013 03/18/2013 03/14/2013 03/18/2013 03/15/2013 03/14/2013 03/14/2013 03/15/2013 03/15/2013 03/14/2013 03/15/2013 03/14/2013 03/18/2013 03/15/2013
03/31/2013
Mortgage complaints
Wells Fargo JPMorgan Chase Bank of America Bank of America Bank of America SunTrust Bank Nationstar Mortgage EverBank Bank of America Flagstar Bank BB&T Financial Wells Fargo PNC Bank Wells Fargo Bank of America Bank of America Bank of America JPMorgan Chase Wells Fargo Wells Fargo Bank of America
In progress Closed with explanation Closed Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 69 of 718
03/31/2013
Yes
Mortgage complaints
355905 354509 355872 355465 355271 355191 355097 355481 355356 354721 355144 351595 351923 350825 350827 352445 351826 352493 350867 352351 351616
FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 70 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Application, originator, mortgage broker Loan servicing, payments, escrow account
95694 94521 30342 28269 99301 10302 20723 98367 91744 06106 07756 07040 44146 95120 95006 07112 08360 20879 01420 78155 22312
Phone Postal mail Web Referral Referral Referral Web Referral Referral Web Web Web Web Postal mail Fax Web Postal mail Referral Postal mail Web Postal mail
Page 71 of 718
03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/15/2013 03/15/2013 03/15/2013 03/18/2013 03/15/2013 03/15/2013 03/15/2013 03/18/2013 03/15/2013 03/14/2013 03/15/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/14/2013 03/13/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013
03/31/2013
Mortgage complaints
Bank of America Servis One, Inc. Bank of America New York Community Bank Ocwen JPMorgan Chase Wells Fargo Bank of America Nationstar Mortgage Citibank Seterus Wells Fargo Ocwen JPMorgan Chase JPMorgan Chase Wells Fargo Wells Fargo Sovereign Bank Ocwen M&T Bank Capital One
Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress
Page 72 of 718
03/31/2013
Mortgage complaints
353596 353607 353518 352191 353496 353578 353593 353595 352583 353398 350706 353603 352697 351602 352626 351836 353482 352501 353652 353217 352164
Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage
Page 73 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
27284 03275 92301 68142 30064 30214 10304 03221 92562 22624 90503 33301 33708 92708 01840 01835 60610 11435 89110 91915 33177
Referral Referral Web Web Web Web Referral Referral Web Web Web Referral Web Web Postal mail Postal mail Web Referral Web Web Web
Page 74 of 718
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/14/2013 03/14/2013 03/15/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/14/2013 03/13/2013 03/13/2013 03/13/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America Citibank Wells Fargo Homeward Residential JPMorgan Chase Bank of America Bank of America PrimeLending, A PlainsCapital Company JPMorgan Chase U.S. Bancorp Flagstar Bank Wells Fargo JPMorgan Chase OneWest Bank Bank of America Bank of America Bank of America Washington Federal Navy FCU Bank of America
Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with monetary relief Closed with explanation In progress In progress In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with explanation
Page 75 of 718
Yes
Yes
Yes
Yes
03/31/2013
Mortgage complaints
353485 350888 353608 351594 352615 351971 352162 353598 351017 352095 352494 352502 350738 352166 350698 352538 353873 353280 353325 353672 353581
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage FHA mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage VA mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 76 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure
02056 30114 11230 95628 08723 77615 34787 92614 84081 27302 28277 46241 30038 34603 48382 02128 80111 92563 75070 98103 92660
Postal mail Postal mail Referral Web Web Phone Phone Referral Web Postal mail Referral Referral Referral Web Fax Phone Referral Referral Web Web Referral
Page 77 of 718
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/14/2013 03/18/2013 03/14/2013 03/13/2013 03/15/2013 03/13/2013 03/13/2013 03/14/2013 03/13/2013 03/13/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/13/2013 03/15/2013 03/14/2013 03/14/2013 03/14/2013 03/15/2013
03/31/2013
Mortgage complaints
Nationstar Mortgage Servis One, Inc. Bank of America Bank of America Ocwen U.S. Bancorp Wells Fargo Wells Fargo Arvest Bank Bank of America JPMorgan Chase PNC Bank Wells Fargo Ocwen HSBC OneWest Bank Bank of America Wells Fargo Regions Bank of America Bank of America
Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 78 of 718
03/31/2013
Yes
Yes
Mortgage complaints
353484 353508 354105 352458 352495 352498 353443 353587 352487 353502 353630 351610 353588 353501 352718 352674 353609 353605 352468 353382 352688
Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Reverse mortgage
Page 79 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Other Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
02056 15017 11373 33173 30097 11572 76018 03240 95835 94521 60628 49456 94947 49417 11439 03275 03051 03858 31126 08244 55433
Postal mail Web Referral Phone Referral Referral Web Referral Web Web Postal mail Postal mail Referral Postal mail Web Web Referral Referral Web Phone Phone
Page 80 of 718
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013
03/31/2013
Mortgage complaints
Bank of America JPMorgan Chase Citibank Wells Fargo Bank of America JPMorgan Chase Green Tree Servicing, LLC Specialized Loan Servicing LLC OneWest Bank Bank of America OneWest Bank Bank of America Bank of America Ocwen Dovenmuehle Mortgage Inc. Wells Fargo JPMorgan Chase Bank of America Bank of America JPMorgan Chase Wells Fargo
Closed with explanation In progress In progress In progress Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation In progress In progress Closed with explanation In progress In progress Closed with explanation In progress In progress In progress
Page 81 of 718
03/31/2013
Yes
Mortgage complaints
353423 353903 353687 353623 353668 351613 353584 351599 352229 353654 352640 353368 352065 353610 353324 353287 353599 353591 352132 353649 352497
Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 82 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Other Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other
01834 71107 11230 11710 93012 32536 55433 62207 11691 44089 92562 63026 37167 03266 46126 30189 27508 94111 30083 83646 21133
Postal mail Postal mail Referral Postal mail Web Web Referral Web Web Web Referral Web Web Referral Postal mail Referral Referral Referral Phone Web Referral
Page 83 of 718
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/14/2013 03/14/2013 03/15/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/13/2013 03/15/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/14/2013
03/31/2013
Mortgage complaints
Bank of America Loan Care Wells Fargo Ocwen Bank of America Bank of America Wells Fargo Ocwen Nationstar Mortgage JPMorgan Chase Wells Fargo Bank of America Green Tree Servicing, LLC JPMorgan Chase JPMorgan Chase JPMorgan Chase Wells Fargo Bank of America Wells Fargo Citibank Bank of America
Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress In progress In progress In progress Closed with explanation Closed with explanation In progress In progress In progress
Page 84 of 718
03/31/2013
Yes
Mortgage complaints
351852 352258 352663 351596 350700 354106 352588 350699 353600 351875 353372 353602 353614 353643 352496 353656 353481 353478 352341 351943 351597
Other mortgage VA mortgage Other mortgage Conventional fixed mortgage Other mortgage VA mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage VA mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional fixed mortgage
Page 85 of 718 03/31/2013
Mortgage complaints
Other Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account
32819 97203 91367 37013 48382 89135 38116 48382 28269 34983 06415 83703 21075 90018 01243 91103 34461 98003 31566 60654 98391
Postal mail Postal mail Phone Web Fax Web Web Fax Referral Phone Web Referral Web Web Referral Web Phone Phone Web Web Web
Page 86 of 718
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/13/2013 03/13/2013 03/14/2013 03/13/2013 03/13/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/13/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/18/2013 03/14/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/13/2013
03/31/2013
Mortgage complaints
Resurgent Capital Services L.P. Loan Care Bank of America Bank of America Bank of America Wells Fargo HSBC Ocwen Wells Fargo Green Tree Servicing, LLC Bank of America Flagstar Bank M&T Bank JPMorgan Chase Bayview Loan Servicing, LLC Citibank Bank of America SunTrust Bank Ocwen Ocwen Resurgent Capital Services L.P.
In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with monetary relief
Page 87 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
353317 353504 351976 352482 352407 353655 350884 352796 352115 352592 352647 353604 353313 352774 353583 351677 351587 353617 353650 352551 353329
Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage VA mortgage Conventional fixed mortgage FHA mortgage Second mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage
Page 88 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Credit decision / Underwriting Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
20905 02149 32205 80134 30540 22554 93611 37013 07735 07712 88011 32250 17025 29680 91364 30904 91739 89128 76086 77071 28212
Web Phone Web Web Web Web Phone Fax Web Referral Postal mail Referral Web Web Referral Postal mail Web Web Web Phone Referral
Page 89 of 718
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/14/2013 03/15/2013 03/13/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/14/2013 03/14/2013 03/15/2013 03/13/2013 03/13/2013 03/15/2013 03/14/2013 03/14/2013 03/14/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Bank of America Freedom Mortgage JPMorgan Chase BB&T Financial Bank of America Bank of America Bank of America Citibank JPMorgan Chase Bank of America Wells Fargo Sovereign Bank Capital One Wells Fargo Ocwen Bank of America Ocwen Ocwen JPMorgan Chase JPMorgan Chase
In progress Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with monetary relief Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress
Page 90 of 718
03/31/2013
Yes
Mortgage complaints
353261 353456 353434 352622 353606 353492 350709 353439 349995 350023 351265 350664 351039 351509 349998 351511 351501 351424 350001 351105 351046
Other mortgage Other mortgage Reverse mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage
Page 91 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
48382 75232 33182 20774 94559 13492 28040 33261 95110 20740 93551 33880 06853 12845 91730 54751 14424 30127 60435 60626 10310
Fax Postal mail Web Web Referral Postal mail Postal mail Postal mail Referral Web Web Web Postal mail Referral Referral Referral Referral Web Referral Referral Phone
Page 92 of 718
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013
03/14/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/14/2013 03/13/2013 03/14/2013 03/13/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/14/2013 03/13/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Bank of America Reverse Mortgage Solutions Wells Fargo Wells Fargo Green Tree Servicing, LLC Seterus OneWest Bank Ocwen Ocwen Bank of America JPMorgan Chase JPMorgan Chase HSBC Wells Fargo Bank of America Bank of America Bank of America Bank of America Bank of America Wells Fargo
In progress Closed with explanation Closed Closed with explanation Closed with non-monetary relief Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with monetary relief In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 93 of 718
03/31/2013
Yes
Mortgage complaints
351569 349993 351236 353230 350941 351279 350332 350115 351510 350726 350675 350066 350797 351117 351245 350819 350238 350855 351104 351048 351396
Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 94 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure
28551 91606 06010 90069 02468 28147 77598 27722 53719 21216 92660 80015 30421 30141 60193 91730 34102 30601 33321 28768 80631
Web Referral Phone Web Phone Phone Postal mail Web Web Fax Referral Web Web Referral Web Web Web Postal mail Referral Web Web
Page 95 of 718
03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013
03/13/2013 03/13/2013 03/13/2013 03/14/2013 03/12/2013 03/13/2013 03/18/2013 03/12/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/18/2013 03/13/2013 03/13/2013
03/31/2013
Mortgage complaints
Green Tree Servicing, LLC JPMorgan Chase HSBC Bank of America Bank of America Green Tree Servicing, LLC Ocwen JPMorgan Chase Wells Fargo Green Tree Servicing, LLC Regions Bayview Loan Servicing, LLC PHH Mortgage Wells Fargo Citibank Select Portfolio Servicing, Inc Nationstar Mortgage Bank of America Homeward Residential Wells Fargo Bayview Loan Servicing, LLC
Closed with explanation In progress Closed Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed
Page 96 of 718
03/31/2013
Mortgage complaints
350876 351185 349992 348716 350083 349981 350165 351249 353215 351177 349958 351547 350965 353216 351244 349982 349963 349994 349983 351678 351473
FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage
Page 97 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
77511 32725 70669 48382 03287 46160 60462 91737 30310 08753 98685 35215 37918 30310 42038 28613 94547 60657 75034 92123 97086
Web Web Referral Referral Referral Referral Web Phone Phone Postal mail Web Phone Web Phone Web Referral Web Referral Referral Referral Web
Page 98 of 718
03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/18/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/12/2013 03/14/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/12/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America JPMorgan Chase Provident Funding OneWest Bank Wells Fargo Wells Fargo Ocwen Bank of America Wells Fargo Bayview Loan Servicing, LLC JPMorgan Chase Nationstar Mortgage BNY Mellon Bank of America Wells Fargo OneWest Bank Fifth Third Bank Wells Fargo JPMorgan Chase Ocwen
In progress In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation In progress In progress In progress Closed with explanation In progress Closed with explanation In progress In progress In progress In progress In progress Closed with explanation
Page 99 of 718
03/31/2013
Mortgage complaints
350783 351453 349959 350719 349964 350806 351819 349960 350877 351380 351552 351082 350778 351588 351106 351571 350871 351041 350170 350906 350267
Conventional adjustable mortgage (ARM) Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Second mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage
Page 100 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
92618 91372 92009 60073 94582 07833 92130 95023 23454 28756 44122 28173 95336 46510 07405 23462 30340 73003 80205 37013 45240
Web Phone Web Web Web Phone Referral Web Web Web Postal mail Web Web Web Referral Web Postal mail Web Fax Postal mail Web
Page 101 of 718
03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013
03/13/2013 03/13/2013 03/12/2013 03/13/2013 03/14/2013 03/13/2013 03/13/2013 03/12/2013 03/13/2013 03/13/2013 03/13/2013 03/18/2013 03/13/2013 03/13/2013 03/14/2013 03/13/2013 03/14/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/31/2013
Mortgage complaints
Wells Fargo Wells Fargo Bayview Loan Servicing, LLC Green Tree Servicing, LLC JPMorgan Chase Citibank Bank of America Wells Fargo Bank of America Bank of America New York Community Bank Nationstar Mortgage Bank of America Nationstar Mortgage Bank of America JPMorgan Chase Nationstar Mortgage Ocwen Wells Fargo Bank of America Bank of America
In progress Closed with explanation Closed Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 102 of 718
03/31/2013
Mortgage complaints
350000 348715 350791 350961 351329 350925 351333 350340 351004 350679 353255 350693 349999 351289 351201 351097 351366 351428 351099 351107 351053
Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 103 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
98199 48382 30741 33732 21093 06057 08016 11934 14510 92691 85745 02771 30188 92003 94558 95746 60560
Referral Referral Web Postal mail Web Web Referral Phone Web Referral Web Web Referral Web Web Referral Web Postal mail
03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013
03/13/2013 03/13/2013 03/13/2013 03/18/2013 03/13/2013 03/12/2013 03/13/2013 03/13/2013 03/12/2013 03/13/2013 03/14/2013 03/12/2013 03/13/2013 03/13/2013 03/13/2013 03/14/2013 03/13/2013 03/13/2013 03/14/2013 03/14/2013 03/18/2013
03/31/2013
93105 33126 92223
Referral Referral Web

Page 104 of 718
Mortgage complaints
Bank of America Bayview Loan Servicing, LLC Bank of America Regions Franklin Credit Management Wells Fargo Bank of America Hudson City Savings Bank Wells Fargo Nationstar Mortgage Flagstar Bank Wells Fargo Bank of America Nationstar Mortgage Bank of America JPMorgan Chase JPMorgan Chase PHH Mortgage Select Portfolio Servicing, Inc JPMorgan Chase Bank of America
In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation
Page 105 of 718
03/31/2013
Yes
Mortgage complaints
351191 350770 351556 349997 351114 349991 350856 351577 350010 351247 351111 350093 351564 351360 349988 350008 351508 351220 351101 351065 350696
Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage Other mortgage
Page 106 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
98122 15219 75232 71901 30126 11561 92660 20708 92345 91320 91320 21207 20882 18018 07003 32312 93291 92010 07735 93111 48382
Web Web Web Referral Referral Referral Referral Web Referral Web Referral Postal mail Web Web Referral Referral Web Web Referral Postal mail Referral
Page 107 of 718
03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/14/2013 03/13/2013 03/13/2013 03/14/2013 03/13/2013 03/13/2013 03/14/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/14/2013 03/14/2013 03/15/2013
03/31/2013
Mortgage complaints
Wells Fargo U.S. Bancorp Bank of America JPMorgan Chase JPMorgan Chase OneWest Bank JPMorgan Chase Wells Fargo Bank of America Bank of America JPMorgan Chase Ocwen Bank of America Wells Fargo Ocwen Bank of America HSBC OneWest Bank Bank of America Wells Fargo JPMorgan Chase
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress
Page 108 of 718
03/31/2013
Yes
Mortgage complaints
350110 348740 350769 350963 351555 348719 351589 352801 351568 351576 350973 353245 349976 349996 351229 353211 351572 351458 349987 351529 351443
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit FHA mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 109 of 718 03/31/2013
Mortgage complaints
Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Credit decision / Underwriting
70094 30039 32801 60625 90069 90274 45215 04103 75126 33319 52601 60805 90732 95490 07724 82001 22302 85024 72715 33496 98032
Postal mail Referral Postal mail Web Web Referral Web Phone Web Web Web Web Referral Referral Postal mail Web Web Referral Referral Referral Postal mail
Page 110 of 718
03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/14/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013
03/31/2013
Mortgage complaints
Carrington Mortgage Bank of America U.S. Bancorp Bank of America JPMorgan Chase Wells Fargo Citibank PHH Mortgage Flagstar Bank Bank of America Sovereign Bank Bank of America OneWest Bank OneWest Bank Citibank Wells Fargo BB&T Financial Citibank Bank of America Citibank Ally Bank
Closed with explanation In progress Closed with explanation Closed with explanation In progress In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with non-monetary relief
Page 111 of 718
03/31/2013
Yes
Yes
Mortgage complaints
350794 351293 350849 349957 351605 350836 349448 349046 348155 349909 349477 348154 348794 349832 349371 349347 350356 350025 349829 348730 349266
Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Other mortgage FHA mortgage FHA mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Second mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM)
Page 112 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account
91770 95453 80442 85629 40121 90710 70874 43130 22026 21666 07666 26508 64052 33409 91739 30655 92660 94580 32821 97202 34953
Web Referral Web Web Referral Referral Postal mail Web Web Web Web Referral Referral Referral Referral Web Referral Referral Referral Web Web
Page 113 of 718
03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/13/2013 03/13/2013 03/13/2013 03/12/2013 03/13/2013 03/14/2013 03/12/2013 03/13/2013 03/14/2013 03/12/2013 03/13/2013 03/12/2013 03/19/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/12/2013 03/14/2013 03/11/2013 03/12/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Wells Fargo JPMorgan Chase Nationstar Mortgage Wells Fargo Bank of America Ocwen PNC Bank HSBC Green Tree Servicing, LLC HSBC PNC Bank U.S. Bancorp Bank of America Homeward Residential Ocwen Bank of America Wells Fargo New York Community Bank Nationstar Mortgage Wells Fargo
Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 114 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
349837 346892 348145 350033 348889 348712 348803 350034 348151 349363 349351 349009 349263 349288 349385 349937 349880 348828 349944 350015 349941
Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 115 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
18103 32668 55082 33056 12603 48382 76112 64503 91730 12075 91737 11518 47805 30306 96003 20148 99205 08618 77573 77048 27106
Web Referral Referral Referral Web Fax Referral Referral Referral Referral Web Phone Web Web Phone Web Web Phone Web Referral Web
Page 116 of 718
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/12/2013 03/13/2013 03/14/2013 03/12/2013 03/12/2013 03/12/2013 03/11/2013 03/12/2013 03/12/2013 03/13/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America Citibank Green Tree Servicing, LLC Bank of America Seterus Bank of America SunTrust Bank Ocwen HSBC Flagstar Bank Ocwen JPMorgan Chase Wells Fargo Citibank Wells Fargo Capital One Bank of America Bank of America Bank of America Capital One
Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 117 of 718
Yes
Yes
03/31/2013
Mortgage complaints
349948 348762 349308 349381 346889 349500 349489 349519 348791 350361 349627 350018 350020 348348 348842 349366 346888 348714 350040 349761 348774
Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Second mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage
Page 118 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
84118 27455 21048 54729 85251 30291 30904 86326 33032 92881 20830 33905 17901 08723 10462 19720 85268 48382 32208 30144 91906
Web Web Fax Referral Referral Web Phone Web Web Web Web Referral Referral Postal mail Web Referral Referral Fax Referral Web Postal mail
Page 119 of 718
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/13/2013 03/13/2013 03/13/2013 03/22/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/13/2013
03/31/2013
Mortgage complaints
Flagstar Bank Ocwen Seterus JPMorgan Chase Nationstar Mortgage Bank of America Ocwen JPMorgan Chase Bank of America JPMorgan Chase Wells Fargo Citibank Ocwen Wells Fargo Bank of America JPMorgan Chase Bank of America EverBank Bank of America JPMorgan Chase Citibank
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress In progress In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation In progress Closed with explanation
Page 120 of 718
03/31/2013
Yes
Mortgage complaints
348150 349495 349651 346890 349255 350047 350017 349826 349647 349429 349380 349950 349231 349516 349507 349698 349891 349926 349648 350019 349882
Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage FHA mortgage FHA mortgage FHA mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage
Page 121 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
77493 43219 91107 94513 80910 08805 08226 85283 14572 44223 06824 89135 02889 91604 47122 11208 23235 55082 32064 30115 36064
Referral Phone Web Referral Web Referral Referral Web Web Web Referral Web Phone Web Phone Phone Referral Web Postal mail Referral Referral
Page 122 of 718
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/13/2013
03/31/2013
Mortgage complaints
Bank of America Nationstar Mortgage Flagstar Bank First Tennessee Bank Prudent Law Group Bank of America Wells Fargo Bank of America Citibank PNC Bank Bank of America Metropolitan Home Mortgage, Inc. RBS Citizens EverBank Wells Fargo Green Tree Servicing, LLC Bank of America Nationstar Mortgage Bank of America Bank of America Bank of America
Closed with explanation In progress In progress Closed with explanation Untimely response Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed Untimely response Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation
Page 123 of 718
Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Mortgage complaints
348796 348322 349945 349847 349484 349811 348807 349573 348401 348801 349200 350362 346887 350022 349933 348755 349140 349816 348854 349839 349719
Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage VA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 124 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
30506 01824 27608 91377 97459 90019 30326 91935 18058 18322 46538 92660 44012 34953 03824 21206 34714 30012 33134 51351 18058
Referral Web Web Web Web Web Referral Phone Web Fax Web Referral Referral Referral Web Phone Web Phone Referral Phone Web
Page 125 of 718
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/13/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013
03/31/2013
Mortgage complaints
Wells Fargo Sovereign Bank Wells Fargo Bank of America Wells Fargo Bank of America Bank of America SN SERVICING CORPORATION Citibank Green Tree Servicing, LLC Wells Fargo U.S. Bancorp Bank of America Wells Fargo Homeward Residential Capital One Wells Fargo Bank of America Ocwen Specialized Loan Servicing LLC Bank of America
In progress Closed Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress In progress In progress Closed with explanation Closed In progress
Page 126 of 718
03/31/2013
Yes Yes
Mortgage complaints
348152 349852 349512 348721 349942 349379 349723 349938 348764 350079 349863 349161 349055 348841 350350 349658 349778 346977 350028 349206 349831
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage
Page 127 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
92128 34787 21043 21108 96720 21208 93117 23451 87042 80831 92307 33338 86336 98002 97543 32909 91387 98258 11704 11575 46168
Referral Referral Phone Web Web Referral Fax Web Web Referral Web Web Postal mail Referral Web Referral Phone Referral Referral Web Web
Page 128 of 718
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/12/2013 03/12/2013 03/22/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/13/2013 03/12/2013 03/13/2013 03/12/2013 03/13/2013 03/13/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/13/2013 03/12/2013
03/31/2013
Mortgage complaints
Select Portfolio Servicing, Inc Fifth Third Bank Bank of America Wells Fargo OneWest Bank Bank of America Nationstar Mortgage JPMorgan Chase U.S. Bancorp Bank of America PNC Bank Green Tree Servicing, LLC JPMorgan Chase Dovenmuehle Mortgage Inc. Green Tree Servicing, LLC Nationstar Mortgage Wells Fargo Navy FCU SunTrust Bank Specialized Loan Servicing LLC Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed Closed with explanation Closed with explanation Closed with monetary relief In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation
Page 129 of 718
03/31/2013
Yes
Yes
Mortgage complaints
348726 348821 348772 349697 349771 349492 349577 349646 349720 348806 349362 349375 350035 349013 350030 349467 348146 348731 349785 349424 349946
Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage
Page 130 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure
91335 30188 98607 20148 11249 02481 92707 22301 98027 33169 97298 11373 33310 65202 29148 33029 92661 32250 30213 91791 17602
Referral Web Web Web Web Postal mail Phone Web Web Referral Referral Referral Referral Web Referral Fax Referral Web Web Fax Web
Page 131 of 718
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/13/2013 03/12/2013 03/13/2013 03/12/2013 03/13/2013 03/12/2013 03/13/2013 03/12/2013 03/13/2013 03/14/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013
03/31/2013
Mortgage complaints
Arvest Bank Select Portfolio Servicing, Inc Homeward Residential SunTrust Bank Bank of America RBS Citizens Provident Funding Wells Fargo Sovereign Bank Bank of America JPMorgan Chase Wells Fargo Bank of America Bank of America Bank of America BankUnited OneWest Bank Bank of America Wells Fargo Flagstar Bank Wells Fargo
Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief In progress Closed Closed with explanation Closed In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation In progress
Page 132 of 718
03/31/2013
Yes Yes
Yes
Yes
Mortgage complaints
348138 349906 348856 350013 349566 348871 349195 349757 348793 349732 348832 348819 348153 348795 349629 349860 346867 349856 349841 348797 349754
Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage
Page 133 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
98407 23462 85051 02302 53210 06810 12206 93611 27006 44685 11570 29910 58078 91411 96746 21903 33409 11213 28532 92647 22042
Web Referral Web Referral Phone Web Web Phone Referral Web Postal mail Web Referral Referral Web Web Referral Web Web Referral Phone
Page 134 of 718
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/13/2013 03/13/2013 03/13/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013 03/12/2013 03/12/2013 03/12/2013 03/13/2013 03/12/2013
03/31/2013
Mortgage complaints
Homeward Residential Ocwen Citibank JPMorgan Chase Ocwen Select Portfolio Servicing, Inc Citibank Citibank Bank of America Wells Fargo JPMorgan Chase Nationstar Mortgage Wells Fargo JPMorgan Chase Bank of America PNC Bank Flagstar Bank Capital One Ocwen Bank of America Bank of America
Closed with explanation Closed with explanation In progress In progress In progress Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress In progress Closed with explanation Closed with explanation In progress In progress
Page 135 of 718
03/31/2013
Mortgage complaints
348103 348128 348092 347011 348087 348091 346995 348114 348113 348089 348121 347051 348112 348667 348120 348108 348059 348007 348039 348067 348061
FHA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage VA mortgage Other mortgage Home equity loan or line of credit FHA mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 136 of 718 03/31/2013
Mortgage complaints
Credit decision / Underwriting Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
33759 39532 28768 96815 07825 85935 98126 60640 65809 33138 53018 89115 11422 33326 60005 07032 64109 32778 07728 20603 94577
Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Postal mail Web Web
Page 137 of 718
03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/10/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013
03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/13/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/31/2013
Mortgage complaints
Wells Fargo JPMorgan Chase SN SERVICING CORPORATION Bank of America Wells Fargo Dovenmuehle Mortgage Inc. Wells Fargo Citibank Bank of America Wells Fargo Ocwen Ocwen Citibank Bank of America Wells Fargo Wells Fargo Bank of America Bank of America Wells Fargo Bank of America Ocwen
In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 138 of 718
03/31/2013
Mortgage complaints
348036 348062 348057 347972 348022 348025 348076 348077 348046 346876 348012 346868 348050 347947 347949 348075 348080 348052 347923 346359 347231
FHA mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage Second mortgage Other mortgage
Page 139 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Application, originator, mortgage broker Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Settlement process and costs Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure
99202 93444 91750 89139 95136 95917 28117 02171 60471 30041 94598 91356 07093 32433 86301 78732 18976 94598 30528 11756 20132
Web Web Web Web Web Web Web Web Web Postal mail Postal mail Postal mail Web Web Web Web Web Postal mail Web Postal mail Fax
Page 140 of 718
03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/09/2013 03/08/2013 03/08/2013 03/08/2013
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/13/2013 03/08/2013 03/11/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Citibank Wells Fargo Capital One Citibank Bank of America Bank of America Bank of America Wells Fargo Bank of America JPMorgan Chase JPMorgan Chase TD Bank Wells Fargo Ocwen Wells Fargo Bank of America Bank of America Ocwen HSBC Bank of America
Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 141 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
346957 347345 347811 347730 346807 347580 348027 346365 346898 346969 348021 346463 346927 347033 346915 347802 346194 346980 346968 347854 346903
Other mortgage Other mortgage VA mortgage FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage
Page 142 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
27614 08203 01463 60620 70809 85382
Referral Referral Web Web Web Web Referral
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013
03/12/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/08/2013 03/11/2013 03/08/2013 03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/13/2013 03/11/2013 03/11/2013
03/31/2013
75243 11576 33165 32765 95678 89451 19365 32713 43202 08527 90230 11729 11208 33040
Web Referral Referral Referral Web Referral Web Referral Phone Web Phone Referral Phone Referral
Page 143 of 718
Mortgage complaints
New York Community Bank TD Bank Bank of America Wells Fargo JPMorgan Chase Nationstar Mortgage Citibank Quicken Loans Wells Fargo Wells Fargo EverBank Wells Fargo Charles Schwab Bank Wells Fargo JPMorgan Chase EverBank Citibank Bank of America HSBC JPMorgan Chase Bank of America
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress In progress In progress Closed with explanation Closed Closed with explanation Closed with non-monetary relief In progress Closed with explanation In progress Closed with explanation In progress In progress
Page 144 of 718
03/31/2013
Yes
Yes
Yes Yes
Yes
Mortgage complaints
345056 348697 346486 346451 347073 347566 347595 347545 347884 347897 346189 347474 347367 347369 346956 347600 347373 347940 348215 347340 347885
Home equity loan or line of credit Other mortgage Other mortgage Home equity loan or line of credit Home equity loan or line of credit Other mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage FHA mortgage
Page 145 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting
85373 11412 66104 33177
Referral Referral Phone Web Postal mail
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013
03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/12/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/31/2013
97220 64504 77057 33952 95926 98119 44121 94920 95492 93626 21666 27265 46064 20748
Phone Web Web Web Web Web Phone Referral Referral Referral Web Referral Web Referral Referral
87110
Web
Page 146 of 718
Mortgage complaints
BBVA Compass Wells Fargo Ocwen Bank of America JPMorgan Chase Seterus Bank of America BBVA Compass Select Portfolio Servicing, Inc Citibank Bank of America Citibank Nationstar Mortgage JPMorgan Chase Wells Fargo Bank of America Bank of America Bank of America Wells Fargo Bank of America Wells Fargo
In progress In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation In progress Closed with explanation In progress In progress In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief
Page 147 of 718
03/31/2013
Yes
Yes
Mortgage complaints
347939 346948 346922 346929 346932 346981 346943 345053 347880 346467 348259 347205 347911 346429 345059 347920 347510 346928 347093 348481 347363
VA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Second mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 148 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
98501 37920 19551 33196 19465 90230 75402 11210 22209 16354 20904 35215 17368 60525 27513
Web Referral Referral Referral Referral Phone Referral Referral Phone Web Referral Web Web Web Referral Referral
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013
03/11/2013 03/12/2013 03/12/2013 03/12/2013 03/11/2013 03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/08/2013 03/11/2013 03/08/2013 03/11/2013 03/24/2013 03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/11/2013
03/31/2013
89122 33321 19810 92505 76017
Web Referral Web Referral Referral

Page 149 of 718
Mortgage complaints
Wells Fargo OneWest Bank Sovereign Bank Ocwen Bank of America Wells Fargo JPMorgan Chase Citibank Wells Fargo JPMorgan Chase Homeward Residential EverBank PNC Bank Loan Care SunTrust Bank Bank of America JPMorgan Chase OneWest Bank JPMorgan Chase JPMorgan Chase U.S. Bancorp
Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress In progress In progress Closed with explanation In progress Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress
Page 150 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Mortgage complaints
348011 347268 347632 347882 346895 347380 347374 346953 347434 347361 346213 347564 347907 346456 347934 347339 347282 345141 346884 348327 346510
Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Home equity loan or line of credit Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 151 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
95336 94506 34953 94538 89123 21793 30603 74137 92506 91724 32907 21225 02026 32817 94520
Referral Web Phone Referral Web Referral Referral Referral Web Referral Postal mail Postal mail Web Web Web Referral
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013
03/11/2013 03/08/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/08/2013 03/08/2013 03/12/2013 03/11/2013 03/12/2013
03/31/2013
84770 95695 85206 97009 21202
Web Web Referral Referral Phone

Page 152 of 718
Mortgage complaints
U.S. Bancorp Ocwen Bank of America HSBC Nationstar Mortgage Wells Fargo JPMorgan Chase HSBC Webster Bank Select Portfolio Servicing, Inc Select Portfolio Servicing, Inc HSBC Pacific Union Financial, LLC BMO Harris JPMorgan Chase RBS Citizens JPMorgan Chase Homeward Residential Wells Fargo Bank of America Bogman, Inc
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 153 of 718
03/31/2013
Yes
Mortgage complaints
347337 347294 347356 347336 346963 346919 347378 346908 346935 347776 346883 345054 346252 346777 347316 347878 347687 347719 348310 347449 347914
Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Second mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 154 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
33141 34990 92822
Referral Web Referral Referral
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013
03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/31/2013
18018 53119 98903 92320 77802 76904 85304 11701 06111 98109 32780 02562 91411 03825 75154 06606 80540
Referral Referral Referral Referral Referral Phone Referral Referral Web Web Web Web Web Phone Referral Phone Web
Page 155 of 718
Mortgage complaints
MetLife Bank Green Tree Servicing, LLC Bank of America JPMorgan Chase Green Tree Servicing, LLC Bank of America JPMorgan Chase Ocwen JPMorgan Chase Wells Fargo JPMorgan Chase Bank of America JPMorgan Chase JPMorgan Chase Bank of America Wells Fargo Ocwen Wells Fargo JPMorgan Chase Green Tree Servicing, LLC Ocwen
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with non-monetary relief In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress
Page 156 of 718
03/31/2013
Mortgage complaints
347869 347045 346880 347440 347371 347630 346190 345057 346779 347080 347391 346346 347346 347926 347749 346363 347386 346907 346945 347341 346839
Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage VA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage
Page 157 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
80110 48170 43065 46176 98467 34209 22003 94513 48382 37205 91306 06513 34982 33330 29229 20015 95136 18707 53074 60618 28403
Web Web Referral Web Referral Web Web Referral Fax Phone Web Fax Referral Web Web Web Referral Referral Referral Referral Phone
Page 158 of 718
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013
03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/13/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/12/2013 03/12/2013 03/11/2013 03/11/2013
03/31/2013
Mortgage complaints
Green Tree Servicing, LLC Citibank Bank of America Wells Fargo PNC Bank Bank of America Nationstar Mortgage Wells Fargo Selene Finance PNC Bank OneWest Bank JPMorgan Chase TD Bank HSBC Wells Fargo American Financial Resources, Inc. Citibank RBS Citizens Ocwen OneWest Bank Bank of America
Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with monetary relief In progress Closed with explanation Closed with explanation
Page 159 of 718
03/31/2013
Yes
Mortgage complaints
347382 347376 346812 347331 348005 347260 344976 347009 345047 348337 348695 347640 348689 347872 347360 345051 345062 345065 345058 347107 347366
Other mortgage Other mortgage VA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 160 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Other Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
93422 24014 48162 93274 98629 80014 48382 31406 90025 73439 92677 32444 66614 22901 95942 60409 32712 03053 98070 34203 37129
Referral Referral Web Referral Referral Web Fax Phone Referral Referral Web Web Referral Web Referral Referral Referral Referral Referral Phone Referral
Page 161 of 718
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/31/2013
Mortgage complaints
Wells Fargo JPMorgan Chase Mortgage Investors Corporation JPMorgan Chase SunTrust Bank Citibank Provident Funding Nationstar Mortgage U.S. Bancorp Bank of the West Select Portfolio Servicing, Inc Wells Fargo JPMorgan Chase Bank of America JPMorgan Chase Bank of America Wells Fargo Citibank Citibank PNC Bank JPMorgan Chase
In progress In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress In progress Closed with explanation Closed with explanation In progress Closed with monetary relief In progress Closed with explanation
Page 162 of 718
03/31/2013
Mortgage complaints
347263 347843 345052 347781 348315 347879 347384 344975 346848 346421 347349 347516 346902 345061 345171 345600 346106 346110 346528 345575 346103
FHA mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage VA mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 163 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
75075 48168 63120 53142 60652 41097 37064 48382 28405 07747
Web Postal mail Referral Web Referral Web Referral Fax Referral Web Referral
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/08/2013 03/11/2013 03/11/2013 03/08/2013 03/07/2013 03/11/2013
03/31/2013
48188 81152 34983 26034 33027 63376 11577 11791 30281 55431
Web Referral Referral Web Web Referral Referral Web Web Referral
Page 164 of 718
Mortgage complaints
Citibank PHH Mortgage Ocwen Bank of America Citibank Select Portfolio Servicing, Inc Bank of America Bayview Loan Servicing, LLC Bank of America Bank of America JPMorgan Chase Bank of America Wells Fargo Homeward Residential Ocwen Bank of America HSBC Valley National Bank Quicken Loans JPMorgan Chase Seterus
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed In progress In progress Closed with explanation
Page 165 of 718
03/31/2013
Yes
Yes
Mortgage complaints
346104 346116 345120 345729 345537 345572 345076 345564 346145 345506 346115 345420 346075 346183 345538 346021 345366 345202 346127 346172 346123
Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 166 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account
30263 30308 30052 24472 53211 32901 30213 20854 95350 33028 03042 30066 15120 89044 98058 92728 35211 95354 08618 30058 03276
Referral Referral Web Web Phone Web Referral Web Web Referral Referral Web Referral Web Web Web Postal mail Postal mail Referral Web Referral
Page 167 of 718
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/11/2013 03/11/2013 03/08/2013 03/08/2013 03/07/2013 03/08/2013 03/11/2013 03/07/2013 03/08/2013 03/11/2013 03/11/2013 03/07/2013 03/11/2013 03/08/2013 03/08/2013 03/08/2013 03/25/2013 03/07/2013 03/11/2013 03/08/2013 03/11/2013
03/31/2013
Mortgage complaints
Bank of America U.S. Bancorp Bank of America HSBC PNC Bank PHH Mortgage JPMorgan Chase Residential Credit Solutions JPMorgan Chase JPMorgan Chase Wells Fargo Bank of America Bank of America Nationstar Mortgage Bank of America Bank of America Nationstar Mortgage Residential Credit Solutions Bank of America SunTrust Bank Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation In progress Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 168 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
345278 343397 344959 343412 345500 346135 344584 345040 346156 345086 345470 345948 345242 345530 346739 344306 345100 346231 346126 345535 346119
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 169 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker
72046 20639 10512 92078 08015 08010 90717 02050
Referral Postal mail Postal mail Postal mail Referral Referral Web Fax Fax
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/07/2013 03/07/2013 03/08/2013 03/12/2013 03/11/2013 03/11/2013 03/07/2013 03/11/2013 03/08/2013 03/11/2013 03/08/2013 03/08/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013
03/31/2013
98029 76137 38109 55432 20774 32908 95240 18210 92008 08822 95823 78756
Referral Referral Phone Web Referral Referral Referral Referral Referral Referral Referral Referral
Page 170 of 718
Mortgage complaints
Wells Fargo Wells Fargo PHH Mortgage Select Portfolio Servicing, Inc EverBank Green Tree Servicing, LLC U.S. Bancorp Bank of America Flagstar Bank U.S. Bancorp Green Tree Servicing, LLC Bank of America Stearns Lending JPMorgan Chase Bank of America Wells Fargo PNC Bank Union Bank Bank of America Citibank Citibank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 171 of 718
03/31/2013
Yes
Mortgage complaints
345874 345909 346031 345152 346144 346006 345026 346096 345827 345518 346089 345016 344995 345091 346083 344401 345643 345501 345084 345105 345937
Home equity loan or line of credit Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Home equity loan or line of credit Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage
Page 172 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
17109 30542 90026 33172 74821 11422 43213 93901 92401 54401 20601 93458 97266 68502 90018 78620 75119 90291 78336 91604 48507
Phone Postal mail Web Web Referral Phone Web Referral Web Referral Referral Web Web Referral Referral Postal mail Web Referral Referral Referral Web
Page 173 of 718
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/12/2013 03/08/2013 03/08/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/07/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013
03/31/2013
Mortgage complaints
Sovereign Bank JPMorgan Chase Citibank JPMorgan Chase Wells Fargo Homeward Residential Ocwen Bank of America Real Time Resolutions Bank of America Bank of America GreenPlanet Servicing, LLC Specialized Loan Servicing LLC UMB Bank Bank of America Citibank Ocwen OneWest Bank Carrington Mortgage Wells Fargo HSBC
Closed Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 174 of 718
03/31/2013
Yes Yes
Mortgage complaints
346754 345777 345817 345799 345129 344627 346166 345533 346179 346114 345432 344543 345622 346170 346130 346049 345352 344309 345433 345399 346748
Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage FHA mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage
Page 175 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
98031 59860 90706 95070 60620 43076 60014 94560 86004 03109 30054 07203 33612 22192 48371 60030 33025 28803 44105 32738 20744
Referral Web Phone Web Referral Postal mail Web Referral Web Referral Postal mail Phone Web Web Referral Referral Web Referral Web Web Referral
Page 176 of 718
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/11/2013 03/08/2013 03/08/2013 03/08/2013 03/11/2013 03/07/2013 03/08/2013 03/14/2013 03/08/2013 03/15/2013 03/07/2013 03/07/2013 03/07/2013 03/08/2013 03/11/2013 03/08/2013 03/07/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013
03/31/2013
Mortgage complaints
Bank of America Citibank Green Tree Servicing, LLC JPMorgan Chase Bank of America Wells Fargo Fifth Third Bank Bank of America JPMorgan Chase Wells Fargo Capital One PNC Bank Citibank JPMorgan Chase Wells Fargo BMO Harris Bank of America Bank of America Fifth Third Bank Bank of America Nationstar Mortgage
In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress In progress In progress Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation
Page 177 of 718
03/31/2013
Yes
Yes
Mortgage complaints
346120 346121 346111 345516 345735 346073 345038 346078 346128 346147 346084 346099 346091 345946 346065 343398 345102 344297 346134 344677 346070
Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 178 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure
08873 75232 91761 56364 08086 63121 91730 43130 08753 18078 92620 03234 94062 11427 20774 89141 70360 90241 11101 44130 96792
Referral Referral Referral Referral Web Referral Referral Referral Referral Web Referral Referral Referral Web Referral Postal mail Referral Web Referral Web Referral
Page 179 of 718
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/12/2013 03/11/2013 03/11/2013 03/08/2013 03/15/2013 03/08/2013 03/11/2013 03/08/2013 03/11/2013 03/08/2013 03/11/2013 03/07/2013 03/11/2013 03/07/2013 03/11/2013
03/31/2013
Mortgage complaints
HSBC Wells Fargo Bank of America PHH Mortgage Bank of America Nationstar Mortgage Citibank Bank of America Bank of America HSBC Ocwen Bank of America Nationstar Mortgage Citibank Bank of America Select Portfolio Servicing, Inc Flagstar Bank Bayview Loan Servicing, LLC Bank of America The Huntington National Bank JPMorgan Chase
Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with explanation In progress In progress Closed with explanation Closed with explanation In progress Closed with explanation
Page 180 of 718
03/31/2013
Yes
Yes
Mortgage complaints
346113 345089 346129 345732 345109 345296 343589 346136 345542 344405 346167 346074 345626 344715 346150 345164 345845 345479 345504 345106 345861
Second mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage FHA mortgage Other mortgage VA mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit
Page 181 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
06248 82070 24012 06903 30097 04043 20902 07045 27610 99577 92223 55811 48170 29010 19033 48021 28203 30024 33607 19465 90220
Referral Referral Referral Web Referral Phone Fax Referral Web Web Web Referral Web Postal mail Web Postal mail Web Referral Referral Referral Web
Page 182 of 718
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/15/2013 03/11/2013 03/11/2013 03/08/2013 03/11/2013 03/08/2013 03/07/2013 03/15/2013 03/08/2013 03/11/2013 03/08/2013 03/11/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013
03/31/2013
Mortgage complaints
Wells Fargo Home Loan Center Inc f/k/a LendingTree Bank of America Bank of America SunTrust Bank Bank of America JPMorgan Chase State Farm Bank Wells Fargo Wells Fargo Wells Fargo U.S. Bancorp Bank of America Bank of America Bank of America Ocwen Loan Care Resurgent Capital Services L.P. Green Tree Servicing, LLC Bank of America Bank of America
In progress Untimely response Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 183 of 718
Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Mortgage complaints
345692 345877 345933 345475 346061 345496 346085 345509 345029 344529 346054 345077 346051 344376 346067 344363 343396 345510 344305 344315 345994
Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage
Page 184 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other
22193 20770 94606 01887 93729 90503 10977 53098 34480 30215 87002 92637 93940 48842 27615 60131 01550 10706 48023 44142 34112
Phone Web Web Web Phone Referral Referral Referral Web Postal mail Web Referral Web Postal mail Referral Web Referral Referral Web Web Postal mail
Page 185 of 718
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/11/2013 03/11/2013 03/11/2013 03/11/2013 03/08/2013 03/07/2013 03/08/2013 03/13/2013 03/08/2013 03/07/2013 03/11/2013 03/07/2013 03/15/2013 03/11/2013 03/07/2013 03/07/2013 03/11/2013
03/31/2013
Mortgage complaints
Wells Fargo Nationstar Mortgage Ocwen Sovereign Bank Nationstar Mortgage Bank of America RBS Citizens HSBC Green Tree Servicing, LLC Ocwen Bank of America JPMorgan Chase Ocwen Fifth Third Bank JPMorgan Chase Seterus JPMorgan Chase Citibank Flagstar Bank Carrington Mortgage Fifth Third Bank
Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with non-monetary relief Closed with non-monetary relief In progress Closed with explanation Closed with non-monetary relief In progress Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation
Page 186 of 718
03/31/2013
Yes
Yes
Mortgage complaints
344541 346526 344421 345464 344303 346334 344302 345166 345529 345252 346077 344391 343629 345686 345375 345675 346186 345490 345621 346357 346101
Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage
Page 187 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
12586 98502 10548 73546 94521 30135 94582 20014 98007 33134 23452 04333 33026 07504 38654 93535 91790 98391 02131 30135 03867
Web Referral Web Phone Web Referral Web Phone Referral Web Referral Referral Web Postal mail Referral Phone Web Web Web Referral Referral
Page 188 of 718
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/07/2013 03/11/2013 03/07/2013 03/07/2013 03/07/2013 03/11/2013 03/07/2013 03/07/2013 03/08/2013 03/08/2013 03/11/2013 03/07/2013 03/07/2013 03/07/2013 03/08/2013 03/07/2013 03/08/2013 03/08/2013 03/08/2013 03/08/2013 03/11/2013
03/31/2013
Mortgage complaints
Citibank Ocwen Citibank Citibank Provident Funding JPMorgan Chase Green Tree Servicing, LLC Nationstar Mortgage JPMorgan Chase OneWest Bank Bank of America Wells Fargo Wells Fargo JPMorgan Chase Nationstar Mortgage Wells Fargo Bank of America Green Tree Servicing, LLC JPMorgan Chase JPMorgan Chase Citibank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief In progress Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with non-monetary relief In progress Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation In progress
Page 189 of 718
03/31/2013
Yes
Mortgage complaints
346100 345747 345447 345419 346131 346534 345527 345534 344299 345487 346094 346184 345108 346071 346082 345679 345406 343582 344350 343457 342110
Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Second mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage
Page 190 of 718 03/31/2013
Mortgage complaints
Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
20706 30024 21213 63021 19375 98387 96793 33187 27332 96814 30340 67218 78023 06516 96766 80015 94506 60067 92057 91730 07735
Referral Web Web Web Referral Referral Referral Referral Web Postal mail Referral Web Referral Referral Referral Web Web Referral Referral Referral Postal mail
Page 191 of 718
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/11/2013 03/08/2013 03/08/2013 03/07/2013 03/11/2013 03/07/2013 03/11/2013 03/11/2013 03/07/2013 03/07/2013 03/11/2013 03/18/2013 03/11/2013 03/08/2013 03/11/2013 03/08/2013 03/08/2013 03/07/2013 03/07/2013 03/07/2013 03/06/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Wells Fargo Ocwen Green Tree Servicing, LLC PNC Bank Wells Fargo Citibank Wells Fargo Wells Fargo Ocwen Wells Fargo JPMorgan Chase Bank of America Wells Fargo Bank of America Ocwen Wells Fargo Citibank Bank of America Wells Fargo Flagstar Bank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation
Page 192 of 718
03/31/2013
Yes
Yes Yes
Yes
Mortgage complaints
343985 343927 343769 343745 344021 344150 343507 344218 344188 343015 343535 344095 343483 343650 344170 344658 343823 344224 344219 343846 343952
Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 193 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
11418 92108 19018 29018 01050 78251 28739 95838 20850 07304 75043 06880 28105 85711 83301 34954 89521 20879 08816 85268 21113
Web Postal mail Web Web Web Web Referral Referral Referral Postal mail Referral Web Referral Web Referral Referral Referral Referral Referral Phone Web
Page 194 of 718
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/08/2013 03/12/2013 03/06/2013 03/06/2013 03/11/2013 03/07/2013 03/08/2013 03/11/2013 03/08/2013 03/07/2013 03/08/2013 03/07/2013 03/12/2013 03/07/2013 03/07/2013 03/15/2013 03/07/2013 03/08/2013 03/08/2013 03/07/2013 03/08/2013
03/31/2013
Mortgage complaints
Bank of America BluFi Lending Wells Fargo Green Tree Servicing, LLC Homeward Residential Bank of America PNC Bank Bank of America Capital One HSBC HSBC Sovereign Bank Citibank Cash Call Bank of America Specialized Loan Servicing LLC Wells Fargo Bank of America JPMorgan Chase PNC Bank BB&T Financial
Closed with explanation Untimely response Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed In progress Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation
Page 195 of 718
Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Yes
Yes Yes
Yes
03/31/2013
Mortgage complaints
343889 344336 344029 344227 343694 344262 343817 344127 343744 343024 344151 343611 343641 343475 344169 343554 343986 344372 344211 344746 343917
Conventional fixed mortgage Other mortgage VA mortgage Other mortgage Conventional fixed mortgage VA mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 196 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
85139 94124 46236 85206 48328 30047 30040 90815 33172 36607 75181 22066 33145
Web Referral Web Referral Web Web Referral Web Web Postal mail Web Web Postal mail Referral
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/07/2013 03/07/2013 03/11/2013 03/08/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/06/2013 03/12/2013 03/07/2013 03/07/2013 03/12/2013 03/07/2013 03/14/2013 03/06/2013 03/11/2013
03/31/2013
85233 85250 92239 03103 30236 92881 33187
Fax Web Web Referral Referral Web Web

Page 197 of 718
Mortgage complaints
U.S. Bancorp SunTrust Bank Bank of America U.S. Bancorp Green Tree Servicing, LLC Bank of America Bank of America Bank of America SunTrust Bank Citibank Nationstar Mortgage Bank of America JPMorgan Chase Bank of America Bank of America Wells Fargo Bank of America HSBC Wells Fargo Wells Fargo Bank of America
Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 198 of 718
03/31/2013
Yes
Yes
Mortgage complaints
342101 343795 343789 344178 343786 343447 343871 344014 344722 344111 343509 344182 343794 344313 343923 343471 343728 344748 343766 343829 344409
Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage
Page 199 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure
31707 24523 28173 31036 54241 92618 92595 78666 07047 95747 22312 34293 21206 28273
Web Referral Referral Referral Referral Web Web Phone Web Fax Referral Referral Referral Referral Web
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/19/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/12/2013 03/07/2013 03/07/2013 03/08/2013 03/08/2013 03/07/2013 03/07/2013 03/08/2013 03/08/2013 03/06/2013 03/08/2013 03/07/2013 03/07/2013 03/07/2013
03/31/2013
30040 91784 92660 85207 21401 37122
Referral Web Referral Web Web Referral

Page 200 of 718
Mortgage complaints
Nationstar Mortgage HSBC Ocwen Bank of America Wells Fargo Mid Valley Financial Nationstar Mortgage Bank of America Wells Fargo Ocwen Wells Fargo M&T Bank Wells Fargo SunTrust Bank Bank of America Wells Fargo Wells Fargo JPMorgan Chase Quicken Loans Bank of America Citibank
Closed with explanation Closed with explanation Closed with explanation In progress Closed with monetary relief Untimely response Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation
Page 201 of 718
Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
343865 344181 343957 344242 344149 343521 344954 343808 344096 344253 344093 343153 344969 344287 344220 344960 344084 344045 343468 343782 343797
Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage
Page 202 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure
01068 81505 17538 90755 53548 80303 91326 95472 99212 30016 95076 53217 90015 02891 07014 33145 07002 11777 91913 03261 02891
Postal mail Referral Web Referral Phone Referral Web Referral Postal mail Phone Phone Postal mail Fax Web Referral Web Web Web Referral Referral Referral
Page 203 of 718
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/07/2013 03/08/2013 03/08/2013 03/14/2013 03/07/2013 03/08/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/11/2013 03/07/2013 03/07/2013 03/07/2013 03/08/2013 03/07/2013 03/07/2013 03/11/2013 03/08/2013 03/07/2013 03/12/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Ally Bank Arbor Residential Mortgage LLC Wells Fargo BMO Harris Nationstar Mortgage Nationstar Mortgage JPMorgan Chase Carrington Mortgage Bank of America Wells Fargo Ocwen Wells Fargo JPMorgan Chase Wells Fargo Bank of America Wells Fargo Ocwen SunTrust Bank JPMorgan Chase RBS Citizens
In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief In progress
Page 204 of 718
03/31/2013
Yes
Yes
Mortgage complaints
343911 343845 344009 344140 344239 343822 344015 344012 343912 344228 343466 344088 343484 343735 343463 343080 343980 343926 343560 343830 343515
VA mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 205 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
28390 06442 08069 11106 49127 23703 34209 55746 11735 94544 91602 33166 63383 96734 92860 78250 07040 78133 30041 61065 53405
Postal mail Web Web Referral Referral Referral Web Postal mail Web Referral Referral Web Referral Web Referral Postal mail Web Web Web Phone Referral
Page 206 of 718
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/07/2013 03/06/2013 03/11/2013 03/08/2013 03/08/2013 03/07/2013 03/11/2013 03/11/2013 03/07/2013 03/08/2013 03/08/2013 03/07/2013 03/08/2013 03/08/2013 03/07/2013 03/07/2013 03/08/2013 03/08/2013 03/08/2013 03/07/2013 03/08/2013
03/31/2013
Mortgage complaints
Wells Fargo Green Tree Servicing, LLC Bank of America Bank of America JPMorgan Chase Wells Fargo Bank of America Nationstar Mortgage Bank of America Citibank Bank of America Wells Fargo HSBC U.S. Bancorp OneWest Bank Bank of America Wells Fargo Wells Fargo Bayview Loan Servicing, LLC Bank of America Bank of America
Closed with explanation In progress Closed with explanation In progress Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 207 of 718
03/31/2013
Yes
Yes
Mortgage complaints
343531 344031 344200 344131 343762 343844 343552 343576 343547 344192 344175 342130 343697 343922 343086 343511 343089 343618 344214 344971 344206
Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 208 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
19702 92627 94583 20905 95924 15212 20879 97060 20874 94582 30338 48103 18940 30031 33510 07108 87105 92337 73195 10302 12303
Referral Phone Referral Web Postal mail Web Web Referral Postal mail Referral Referral Web Web Phone Web Referral Postal mail Postal mail Referral Referral Referral
Page 209 of 718
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/08/2013 03/12/2013 03/08/2013 03/07/2013 03/13/2013 03/06/2013 03/08/2013 03/08/2013 03/07/2013 03/08/2013 03/07/2013 03/06/2013 03/06/2013 03/07/2013 03/07/2013 03/08/2013 03/06/2013 03/07/2013 03/08/2013 03/08/2013 03/08/2013
03/31/2013
Mortgage complaints
Bank of America Ocwen Nationstar Mortgage Wells Fargo JPMorgan Chase Ocwen Bank of America Wells Fargo HSBC Bank of America JPMorgan Chase Bank of America Ocwen JPMorgan Chase Nationstar Mortgage JPMorgan Chase Bank of America Bank of America BOK Finanical Corp JPMorgan Chase Bank of America
Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with monetary relief Closed with explanation Closed with explanation Closed In progress
Page 210 of 718
03/31/2013
Mortgage complaints
344232 343781 343638 343723 344294 344724 344197 343055 344203 344194 343385 343840 343743 344159 343651 343603 343964 344237 344234 343044 344000
Other mortgage Other mortgage Other mortgage FHA mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 211 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
99516 21670 33837 28213 48170 85051 85201 93422 34744 91731 91741 24540 89149 30152 53024 64093 11709 11427 19335 18657 33045
Referral Referral Postal mail Phone Web Web Referral Postal mail Referral Referral Referral Web Web Referral Web Web Postal mail Referral Referral Web Phone
Page 212 of 718
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/08/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/08/2013 03/07/2013 03/08/2013 03/08/2013 03/07/2013 03/07/2013 03/06/2013 03/07/2013 03/07/2013 03/07/2013 03/08/2013 03/08/2013 03/08/2013 03/07/2013 03/08/2013
03/31/2013
Mortgage complaints
Wells Fargo Wells Fargo Wells Fargo JPMorgan Chase Ocwen PHH Mortgage JPMorgan Chase Citibank Bank of America Bank of America U.S. Bancorp JPMorgan Chase Wells Fargo Bank of America Wells Fargo U.S. Bancorp Bank of America JPMorgan Chase Citibank Citibank Citibank
Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with non-monetary relief In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with monetary relief Closed with explanation
Page 213 of 718
Yes
Yes
Yes
03/31/2013
Mortgage complaints
343783 343575 344164 344961 343815 343818 343430 343784 344123 344217 343820 344524 344083 344193 343512 342987 343543 344319 344102 343508 344233
Other mortgage Home equity loan or line of credit FHA mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage VA mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 214 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account
19720 07866 37920 30004 28717 90804 07109 03106 76248 03087 55016 30311 32211 91731 65401 07607 71108 33173 20747 08904 53743
Referral Web Web Referral Referral Referral Referral Referral Web Referral Referral Referral Postal mail Referral Referral Web Fax Referral Postal mail Referral Referral
Page 215 of 718
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/07/2013 03/06/2013 03/07/2013 03/08/2013 03/12/2013 03/07/2013 03/12/2013 03/07/2013 03/07/2013 03/08/2013 03/07/2013 03/07/2013 03/11/2013 03/08/2013 03/08/2013 03/06/2013 03/14/2013 03/07/2013 03/07/2013 03/08/2013 03/08/2013
03/31/2013
Mortgage complaints
Wells Fargo Wells Fargo Ocwen Regions PNC Bank Bank of America Sovereign Bank JPMorgan Chase Citibank Bank of America Bank of America Ocwen Wells Fargo Bank of America BB&T Financial JPMorgan Chase Franklin American Mortgage Company Nationstar Mortgage Ocwen Bank of America JPMorgan Chase
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 216 of 718
03/31/2013
Yes
Mortgage complaints
343386 343660 343048 344189 343561 342991 344215 343946 344039 344732 344747 343131 343801 343976 343805 344380 344202 343813 343653 343733 343658
Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage VA mortgage Conventional fixed mortgage
Page 217 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure
48382 22405 30084 91606 34112 54401 95341 49680 24017 21403 92881 30005 60191 02126 19114 53215 80108 09046 32908 97050 15026
Referral Web Web Referral Phone Web Referral Postal mail Web Postal mail Web Web Referral Web Referral Referral Referral Referral Web Web Postal mail
Page 218 of 718
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/07/2013 03/07/2013 03/07/2013 03/08/2013 03/12/2013 03/07/2013 03/08/2013 03/08/2013 03/11/2013 03/07/2013 03/08/2013 03/07/2013 03/07/2013 03/08/2013 03/07/2013 03/07/2013 03/08/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013
03/31/2013
Mortgage complaints
Bank of America Green Tree Servicing, LLC SunTrust Bank Bank of America Capital One Bank of America Wells Fargo Wells Fargo Bank of America BB&T Financial Bank of America Green Tree Servicing, LLC Bank of America Flagstar Bank Wells Fargo Bank of America Bank of America Wells Fargo Ocwen Wells Fargo Wells Fargo
Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 219 of 718
03/31/2013
Mortgage complaints
343604 344208 343819 344172 344199 344278 343438 344244 344296 343734 343097 343887 343984 343070 344743 344231 343787 344284 343087 344940 343595
Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage FHA mortgage FHA mortgage Other mortgage Other mortgage VA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage VA mortgage Other mortgage Other mortgage
Page 220 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure
90604 93906 55337 95610 33010 43119 61107 21214 93726 07828 19143 55731 55125 77025 66061 30046 32818 27557 85204 91730 91730
Web Referral Referral Web Referral Web Referral Referral Web Web Postal mail Postal mail Web Web Referral Referral Referral Web Web Referral Referral
Page 221 of 718
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013
03/07/2013 03/08/2013 03/07/2013 03/07/2013 03/08/2013 03/07/2013 03/07/2013 03/08/2013 03/07/2013 03/06/2013 03/07/2013 03/07/2013 03/11/2013 03/07/2013 03/08/2013 03/08/2013 03/07/2013 03/07/2013 03/07/2013 03/08/2013 03/08/2013
03/31/2013
Mortgage complaints
Bank of America Wells Fargo JPMorgan Chase Bank of America Wells Fargo Citibank Wells Fargo Flagstar Bank Nationstar Mortgage Sovereign Bank Select Portfolio Servicing, Inc PHH Mortgage Wells Fargo Wells Fargo Bank of America Wells Fargo Nationstar Mortgage JPMorgan Chase Wells Fargo Nationstar Mortgage Nationstar Mortgage
Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation In progress In progress Closed with non-monetary relief In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation
Page 222 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No
03/31/2013
Yes
Mortgage complaints
344958 343796 343502 344209 343646 343973 343516 343488 344080 343997 343065 342946 342559 342835 342176 342929 342918 341654 342919 342886 342973
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage FHA mortgage
Page 223 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
11230 60016 28215 83445 20886 20781 20170 78613 80525 56386 60053 94127 30340 40258 33328 48838 80109 76028 10023 46203 70056
Referral Referral Referral Referral Postal mail Web Referral Referral Postal mail Web Postal mail Phone Referral Web Referral Referral Referral Web Referral Web Web
Page 224 of 718
03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/07/2013 03/07/2013 03/13/2013 03/08/2013 03/07/2013 03/07/2013 03/08/2013 03/08/2013 03/07/2013 03/11/2013 03/07/2013 03/06/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/05/2013 03/07/2013 03/06/2013 03/07/2013
03/31/2013
Mortgage complaints
Citibank Bank of America Bank of America Wells Fargo JPMorgan Chase Citibank SunTrust Bank Green Tree Servicing, LLC Carrington Mortgage Seterus Citibank Citibank Bank of America Bank of America Wells Fargo Bank of America Wells Fargo OneWest Bank Citibank Wells Fargo Bank of America
In progress Closed with explanation Closed with non-monetary relief In progress Closed with explanation In progress Closed with monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 225 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
342153 342394 341738 342536 342931 342530 342951 342500 342199 342196 342943 342950 341070 342557 342251 342205 342230 342732 342528 342915 342223
Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Second mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Second mortgage Other mortgage Other mortgage
Page 226 of 718 03/31/2013
Mortgage complaints
Credit decision / Underwriting Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
34231 10590 38141 94080 60073 11721 92130 76011 94605 90305 08077 75119 20774 33169 60448 30331 94587 90302 07850 47038 19087
Web Web Postal mail Referral Referral Referral Postal mail Phone Referral Referral Web Web Referral Referral Referral Referral Referral Web Referral Referral Referral
Page 227 of 718
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/06/2013 03/06/2013 03/05/2013 03/07/2013 03/07/2013 03/13/2013 03/07/2013 03/06/2013 03/08/2013 03/08/2013 03/07/2013 03/07/2013 03/05/2013 03/07/2013 03/07/2013 03/08/2013 03/08/2013 03/07/2013 03/06/2013 03/07/2013 03/07/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America Nationstar Mortgage Bank of America Bank of America Valley National Bank JPMorgan Chase JPMorgan Chase OneWest Bank Bank of America Sovereign Bank Select Portfolio Servicing, Inc Specialized Loan Servicing LLC Yale Mortgage Corporation Wells Fargo Bank of America JPMorgan Chase Select Portfolio Servicing, Inc Citibank HSBC PNC Bank
Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with non-monetary relief Closed with monetary relief In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed In progress In progress Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 228 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
342134 342194 342137 342381 342413 342291 342487 342311 342215 342899 342903 342880 342565 342493 343369 342908 342983 343157 342202 342263 342928
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Second mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Second mortgage Other mortgage
Page 229 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
33558 94105 33767 92647 55810 90280 48858 15650 85226 11520 32174 32714 06070 07628 20607 30340 19713 11590 30004 29572 84065
Referral Referral Referral Web Postal mail Referral Web Web Web Referral Referral Web Referral Postal mail Web Referral Web Web Referral Postal mail Referral
Page 230 of 718
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/07/2013 03/08/2013 03/07/2013 03/06/2013 03/05/2013 03/07/2013 03/05/2013 03/06/2013 03/07/2013 03/07/2013 03/07/2013 03/06/2013 03/07/2013 03/13/2013 03/07/2013 03/07/2013 03/06/2013 03/05/2013 03/08/2013 03/15/2013 03/07/2013
03/31/2013
Mortgage complaints
Wells Fargo M&T Bank BankUnited Wells Fargo Quicken Loans JPMorgan Chase Ocwen JPMorgan Chase PNC Bank OneWest Bank Bank of America JPMorgan Chase TD Bank SunTrust Bank JPMorgan Chase Seterus Bank of America Wells Fargo Ocwen PHH Mortgage Bank of America
Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation
Page 231 of 718
03/31/2013
Yes
Yes
Mortgage complaints
342917 342765 342135 342274 342982 342172 342590 341706 342267 342423 342555 342934 342901 343361 342924 342178 342800 342138 342170 340808 342529
Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage VA mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage
Page 232 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other
95350 19147 32726 94806 89508 77064 60526 95822 30047 17608 08087 27603
Referral Web Referral Web Web Referral Web Postal mail Web Phone Referral Referral Referral
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/05/2013 03/05/2013 03/07/2013 03/05/2013 03/07/2013 03/07/2013 03/15/2013 03/07/2013 03/07/2013 03/07/2013 03/06/2013 03/05/2013 03/07/2013 03/05/2013 03/07/2013
03/31/2013
90069 03055
Web Referral Referral
15801 38060 34433 94531 20705
Web Postal mail Referral Web Referral

Page 233 of 718
Mortgage complaints
OneWest Bank Ocwen JPMorgan Chase Bank of America JPMorgan Chase HSBC Bank of America City National Bank Wells Fargo American Internet Mortgage, Inc Bank of America Wells Fargo JPMorgan Chase Wells Fargo JPMorgan Chase Wells Fargo JPMorgan Chase Ocwen JPMorgan Chase Ocwen Capital One
Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress
Page 234 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
342876 342207 342169 342745 342552 342558 342621 342253 342551 342166 342222 342524 342896 342927 342776 342525 342167 342911 342563 342198 342248
Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 235 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
19014 31210 33179 20018 90210 10466 19131 27410 33414 77590 76016 33144 10928 70001 35603 11103 78750 10473 48212 94503 32701
Web Referral Referral Web Referral Referral Phone Referral Referral Referral Referral Referral Referral Referral Web Referral Web Referral Referral Referral Referral
Page 236 of 718
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/06/2013 03/08/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/05/2013 03/07/2013 03/07/2013 03/05/2013 03/07/2013 03/07/2013 03/07/2013 03/07/2013 03/08/2013 03/06/2013 03/07/2013 03/07/2013 03/07/2013 03/08/2013 03/07/2013
03/31/2013
Mortgage complaints
Wells Fargo SunTrust Bank JPMorgan Chase Citibank JPMorgan Chase Homeward Residential Bank of America Wells Fargo Bank of America PNC Bank Bank of America Bank of America Wells Fargo Bank of America Wells Fargo Bank of America Wells Fargo U.S. Bancorp Wells Fargo Wells Fargo Wells Fargo
Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 237 of 718
Yes
03/31/2013
Mortgage complaints
342185 342189 342412 342171 342527 342772 342270 341651 342909 342483 342834 342252 342614 342715 342830 342825 342775 342920 342605 342541 342097
Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit FHA mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Other mortgage VA mortgage Other mortgage Other mortgage
Page 238 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account
07603 94947 17601 33433 14085 30519 21122
Referral Referral Web Referral Referral Web Web Web
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/07/2013 03/08/2013 03/06/2013 03/07/2013 03/06/2013 03/06/2013 03/07/2013 03/05/2013 03/07/2013 03/05/2013 03/06/2013 03/07/2013 03/07/2013 03/06/2013 03/06/2013 03/07/2013 03/06/2013 03/07/2013 03/05/2013 03/07/2013 03/06/2013
03/31/2013
91356 30331 40258 80305 85262 81108 58540 98258 01945 45415 78260 89110 59068
Referral Web Web Referral Web Phone Postal mail Web Web Referral Web Referral Referral
Page 239 of 718
Mortgage complaints
Bank of America Wells Fargo Nationstar Mortgage Wells Fargo RBS Citizens Quicken Loans Bank of America Bank of America Bank of America State Home Mortgage Bank of America HSBC Capital One Bank of America Bank of America Bank of America Sovereign Bank Bank of America Nationstar Mortgage HSBC JPMorgan Chase
Closed with explanation Closed with explanation Closed Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Untimely response Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation
Page 240 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Mortgage complaints
342623 342611 342981 342630 342523 342832 340722 342906 342088 342848 342926 342470 341774 342300 342197 342935 342182 342219 341656 342191 342438
Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage
Page 241 of 718 03/31/2013
Mortgage complaints
Other Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Other Settlement process and costs Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account
20747 92024 81507 63301 33144 17011 30906 95206 19050 19720 48167 02703 30228 30058 90008 93065 45458 81052 27511 94513 02896
Postal mail Web Web Web Referral Web Web Referral Postal mail Web Referral Phone Postal mail Referral Referral Referral Referral Referral Web Referral Web
Page 242 of 718
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/07/2013 03/05/2013 03/06/2013 03/07/2013 03/07/2013 03/06/2013 03/05/2013 03/07/2013 03/05/2013 03/06/2013 03/07/2013 03/05/2013 03/05/2013 03/05/2013 03/08/2013 03/07/2013 03/07/2013 03/06/2013 03/05/2013 03/08/2013 03/05/2013
03/31/2013
Mortgage complaints
OneWest Bank Bank of America Bank of America Ocwen Carrington Mortgage EverBank James B. Nutter & Company OneWest Bank Green Tree Servicing, LLC Ocwen Bank of America Ocwen Ocwen Specialized Loan Servicing LLC Wells Fargo JPMorgan Chase JPMorgan Chase Citibank SunTrust Bank Bank of America Bank of America
Closed Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation
Page 243 of 718
03/31/2013
Yes
Yes
Mortgage complaints
342756 342186 342086 342971 342193 342856 342904 342567 342710 342096 342550 341743 342549 342932 342649 342504 343023 342087 342734 342462 342701
Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Home equity loan or line of credit FHA mortgage FHA mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage FHA mortgage
Page 244 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
02149 75227 07031 46236 92629 30339
Web Referral Phone Web Referral Phone Referral
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/07/2013 03/07/2013 03/05/2013 03/07/2013 03/08/2013 03/07/2013 03/07/2013 03/07/2013 03/06/2013 03/07/2013 03/07/2013 03/05/2013 03/07/2013 03/07/2013 03/07/2013 03/05/2013 03/07/2013 03/05/2013 03/06/2013 03/05/2013 03/07/2013
03/31/2013
77450 48464 85225 30038 08505 94080 55445 85743 43082 49010 30253 49457 30126 23452
Referral Phone Referral Referral Postal mail Referral Referral Web Web Referral Phone Phone Web Web
Page 245 of 718
Mortgage complaints
Wells Fargo HSBC Wells Fargo U.S. Bancorp Bank of America Select Portfolio Servicing, Inc Wells Fargo Bank of America Bank of America Vericrest Financial EverBank Wells Fargo JPMorgan Chase U.S. Bancorp Capital One Ocwen Wells Fargo JPMorgan Chase Bank of America Flagstar Bank Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with monetary relief Closed with explanation Closed with monetary relief In progress Closed with non-monetary relief Closed with explanation Closed with explanation
Page 246 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
342206 342902 342604 342957 342907 342228 342860 343041 342833 342674 342893 342788 342874 342312 341655 342939 342532 343146 342190 342759 342778
Other mortgage Other mortgage Reverse mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage VA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 247 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure
30058 90047 19044 75606 94583 33410 36081 48036 95634 02919 98305 70714 91214 06479 39470 30318 03801 20772 92553 08046 60625
Referral Referral Phone Web Referral Referral Web Referral Web Web Web Phone Web Web Web Referral Referral Phone Referral Web Web
Page 248 of 718
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/08/2013 03/07/2013 03/05/2013 03/07/2013 03/07/2013 03/08/2013 03/06/2013 03/07/2013 03/07/2013 03/06/2013 03/06/2013 03/06/2013 03/06/2013 03/07/2013 03/05/2013 03/07/2013 03/07/2013 03/05/2013 03/08/2013 03/07/2013 03/07/2013
03/31/2013
Mortgage complaints
Bank of America Ocwen U.S. Bancorp Wells Fargo PennyMac Loan Services, LLC SunTrust Bank Wells Fargo Homeward Residential Ocwen Ocwen Ocwen Ocwen Citibank Sovereign Bank Wells Fargo JPMorgan Chase JPMorgan Chase Wells Fargo Bank of America PHH Mortgage Wells Fargo
Closed with explanation Closed with explanation Closed with non-monetary relief In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 249 of 718
03/31/2013
Yes
Yes
Mortgage complaints
342244 342970 342539 342449 342914 342395 342561 342933 342566 341653 342936 342941 342912 342285 342075 341642 341578 341645 341616 340112 339165
Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage VA mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage
Page 250 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
98682 93033 27616 53092 32958 43528 93021 48042 32219 98391 33774 89148 43232 28226 30039 30068 07760 91202 81004 63105 30312
Referral Web Referral Postal mail Referral Postal mail Referral Referral Referral Web Referral Web Referral Web Referral Web Referral Web Phone Referral Referral
Page 251 of 718
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/07/2013 03/07/2013 03/07/2013 03/14/2013 03/07/2013 03/05/2013 03/07/2013 03/07/2013 03/07/2013 03/05/2013 03/07/2013 03/06/2013 03/07/2013 03/07/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/06/2013
03/31/2013
Mortgage complaints
Wells Fargo Green Tree Servicing, LLC Wells Fargo PNC Bank Nationstar Mortgage Bank of America PNC Bank RBS Citizens Bank of America JPMorgan Chase JPMorgan Chase OneWest Bank Wells Fargo JPMorgan Chase Bank of America JPMorgan Chase Bank of America Bank of America Ocwen TD Bank Green Tree Servicing, LLC
In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress In progress Closed with monetary relief Closed with non-monetary relief Closed Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation
Page 252 of 718
03/31/2013
Yes
Mortgage complaints
340748 341384 340956 339177 339152 341277 340119 341390 339176 340062 340927 340142 340122 341631 340098 341562 340241 341223 341474 341059 341815
Home equity loan or line of credit Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage VA mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage
Page 253 of 718 03/31/2013
Mortgage complaints
Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Settlement process and costs
12849 33312 33916 93442 08753 95648 32459 94116 23850 71295 17512 96701 46250 46260 49031 70084 19805 80234 23235 28681 23231
Web Referral Web Referral Referral Web Referral Referral Referral Referral Web Postal mail Referral Web Referral Phone Web Phone Web Phone Web
Page 254 of 718
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/06/2013 03/05/2013 03/04/2013 03/05/2013 03/06/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013
03/31/2013
Mortgage complaints
TD Bank PNC Bank Bank of America OneWest Bank Bank of America Bank of America JPMorgan Chase JPMorgan Chase Vanderbilt Mortgage & Finance PNC Bank RBS Citizens Bank of America JPMorgan Chase HSBC Bank of America Bank of America New Day Financial, LLC Flagstar Bank Wells Fargo Real Time Resolutions Nationstar Mortgage
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with monetary relief Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Untimely response In progress Closed with non-monetary relief Closed with explanation Closed with explanation
Page 255 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes
03/31/2013
Mortgage complaints
340127 340085 339136 341299 341357 340097 342080 341593 340069 339175 339058 341083 341250 340089 341588 340745 340752 339225 341594 341034 340091
Other mortgage Reverse mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage VA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Second mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 256 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
07631 28374 28269 94553 59901 94802 92407
Referral Referral Referral Web Referral Referral Referral Referral
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/06/2013 03/04/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/04/2013 03/06/2013 03/05/2013 03/05/2013 03/04/2013 03/06/2013 03/06/2013 03/05/2013
03/31/2013
91042 93063 80230 98611 27519 28803 90065 68521 30350 08759 30101 67220 93933
Referral Referral Referral Referral Web Referral Referral Referral Referral Referral Referral Web Referral
Page 257 of 718
Mortgage complaints
TD Bank JPMorgan Chase Bank of America JPMorgan Chase JPMorgan Chase JPMorgan Chase OneWest Bank JPMorgan Chase JPMorgan Chase Ocwen Bank of America Bank of America Bank of America Bank of America PNC Bank Ocwen PennyMac Loan Services, LLC PNC Bank Bank of America Bank of America Bank of America
Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 258 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes
03/31/2013
Mortgage complaints
339179 340324 340184 340610 340673 341574 340847 340809 340727 340703 340705 340834 340885 340692 340203 340952 339130 341047 339157 340765 342078
Other mortgage Other mortgage Conventional fixed mortgage VA mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 259 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account
91307 43532 33701 38118 48382 91381 95132 89701 20136 79902 18103 11756 33332 92701 31088 34668 43432 10028 92054 07450 20743
Referral Web Web Web Fax Web Web Web Web Web Web Web Fax Web Web Phone Web Web Referral Referral Web
Page 260 of 718
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/07/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/06/2013 03/05/2013 03/05/2013 03/05/2013
03/31/2013
Mortgage complaints
PHH Mortgage PNC Bank Wells Fargo Wells Fargo PHH Mortgage JPMorgan Chase Flagstar Bank Bank of America Ocwen Vericrest Financial Wells Fargo Bank of America Bank of America Wells Fargo Wells Fargo Nationstar Mortgage Nationstar Mortgage HSBC JPMorgan Chase OneWest Bank Bank of America
In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with non-monetary relief
Page 261 of 718
03/31/2013
Yes
Mortgage complaints
342047 339142 340117 341367 340790 340788 340195 340680 341643 340126 340749 341832 342069 340789 340092 339147 340093 340786 340116 342073 339148
Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 262 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
44471 48439 30058 33308 68104 90266 30228 30122 11214 11520 77590 11433 48329 04357 27284 97754 93401 07450 34609 32747 43229
Referral Referral Referral Referral Referral Referral Postal mail Web Web Referral Web Web Phone Referral Referral Referral Referral Referral Referral Web Referral
Page 263 of 718
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/15/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/06/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America Bank of America Bank of America U.S. Bancorp Citibank Bank of America Green Tree Servicing, LLC JPMorgan Chase Carrington Mortgage Green Tree Servicing, LLC Prospect Mortgage Bank of America Bank of America Wells Fargo USAA Savings Bank of America Dovenmuehle Mortgage Inc. JPMorgan Chase HSBC Citibank
Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress
Page 264 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
341633 341589 342071 341368 341610 340302 340057 341372 341587 340685 341469 339164 340130 339229 341637 340071 340348 341369 341570 341347 341342
Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage
Page 265 of 718 03/31/2013
Mortgage complaints
Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account
22207 33498 91945 95776 84663 91103 31909 95695 06604 70072 15732 07604 95401 33409 30134 30288 15044 64134 55304 33708 11106
Web Referral Phone Referral Web Fax Web Referral Referral Web Web Referral Referral Referral Web Referral Web Referral Web Referral Referral
Page 266 of 718
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/06/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/06/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/04/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013
03/31/2013
Mortgage complaints
Citibank Bank of America Bank of America JPMorgan Chase Bank of America BluFi Lending JPMorgan Chase Bank of America PNC Bank JPMorgan Chase JPMorgan Chase Bank of America Bank of America PNC Bank First Tennessee Bank Bank of America Green Tree Servicing, LLC Wells Fargo Ocwen Quicken Loans U.S. Bancorp
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Untimely response In progress Closed with explanation In progress In progress Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation In progress Closed with explanation
Page 267 of 718
03/31/2013
Mortgage complaints
341600 339182 341641 340764 341379 341400 341382 340087 339149 340744 340094 339201 340771 341814 340105 341060 340125 340088 340675 340109 341132
Second mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage VA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit
Page 268 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
75201 10921 90280 63026 84106 76209 33177 94541 33133 68521 90041 32177 10019 77550 08080 90638 12601 06902
Web Web Web Referral Referral Fax Referral Referral Referral Referral Referral Postal mail Referral Web Referral Phone Referral Referral Fax
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/06/2013 03/05/2013 03/04/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/06/2013 03/04/2013 03/05/2013
03/31/2013
20748 92325
Referral Web
Page 269 of 718
Mortgage complaints
Bank of America Ocwen Bank of America U.S. Bancorp Wells Fargo Wells Fargo Bank of America Wells Fargo Flagstar Bank PNC Bank Citibank Bank of America M&T Bank Specialized Loan Servicing LLC JPMorgan Chase Provident Funding RBS Citizens Astoria Federal JPMorgan Chase JPMorgan Chase Specialized Loan Servicing LLC
Closed with explanation In progress Closed with explanation Closed with monetary relief In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed
Page 270 of 718
Yes
03/31/2013
Mortgage complaints
339154 341579 340128 340796 340679 340238 341050 340676 339171 339141 339153 341373 340169 340851 340118 341291 340101 340083 340110 341073 341370
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 271 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
60649 92586 07666 11217
Referral Referral Referral Referral Referral
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/06/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/05/2013
03/31/2013
05301 63125 90009 29687 48088 33411 92663 33409 92020 48047 46131 98028 95826 94589 95624 32210
Web Phone Web Referral Referral Referral Referral Referral Web Referral Phone Referral Referral Referral Web Referral
Page 272 of 718
Mortgage complaints
Wells Fargo Wells Fargo HSBC HSBC Flagstar Bank TD Bank U.S. Bancorp Wells Fargo Citibank Bank of America Wells Fargo OneWest Bank Bank of America Homeward Residential JPMorgan Chase Wells Fargo JPMorgan Chase Bank of America Homeward Residential Ocwen Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 273 of 718
03/31/2013
Yes
Yes
Mortgage complaints
341525 341130 341054 341104 341831 340063 340725 340102 341017 341381 339026 341077 340084 340061 341638 340783 339160 339195 341586 339498 339168
Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Second mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage
Page 274 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
23930 80123 34476 02718 92881 28273 30062 28409 33170 13207 48382 32043 20186 30309 84074 55435 20111 77521 20770 91761 81401
Phone Web Phone Web Web Referral Referral Referral Web Referral Fax Web Referral Referral Web Referral Referral Referral Referral Referral Referral
Page 275 of 718
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/06/2013 03/05/2013 03/05/2013
03/31/2013
Mortgage complaints
HSBC Bank of America Wells Fargo Prudent Law Group Wells Fargo Wells Fargo SunTrust Bank PNC Bank Wells Fargo HSBC Wells Fargo Wells Fargo Capital One U.S. Bancorp PennyMac Loan Services, LLC Green Tree Servicing, LLC U.S. Bancorp Wells Fargo Bank of America Ocwen Bank of America
Closed with explanation Closed with explanation Closed with explanation Untimely response Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief In progress Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 276 of 718
Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Mortgage complaints
341306 341344 341195 341147 341029 340235 341120 342055 339227 340070 340068 341601 341359 341349 340067 340695 341385 339035 341352 340106 340366
Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage
Page 277 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
07421 21048 93711 94586 28409 85354 30058 33483 34711 91730 27405 33569 30188 32712 08859 11217 46561 19050 98661 56573 07661
Web Referral Web Web Phone Fax Web Web Referral Referral Referral Web Referral Referral Referral Web Referral Postal mail Referral Referral Referral
Page 278 of 718
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013
03/31/2013
Mortgage complaints
Bank of America Wells Fargo Homeward Residential SunTrust Bank Wells Fargo Wells Fargo Bank of America Bank of America Citibank JPMorgan Chase Bank of America Fifth Third Bank JPMorgan Chase Bank of America TD Bank Bank of America Wells Fargo Bank of America U.S. Bancorp Wells Fargo Wells Fargo
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with non-monetary relief In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 279 of 718
Yes
Yes
Yes
03/31/2013
Mortgage complaints
341516 340335 340844 340149 340995 341375 341549 341545 341341 340054 341391 339166 341180 341041 340662 339222 340249 340077 341585 341441 340115
Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 280 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
24503 95949 18324 46711 94960 28323 92660 75154 11106 98011 32940 12986 29732 33776 07047 92027 45424 34286 07922 97232 92866
Web Referral Web Web Web Referral Referral Web Referral Web Referral Referral Phone Referral Referral Referral Web Referral Referral Web Referral
Page 281 of 718
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/04/2013 03/08/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/06/2013 03/05/2013 03/06/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/04/2013
03/31/2013
Mortgage complaints
Citibank Wells Fargo Ocwen Bank of America Wells Fargo USAA Savings Yale Mortgage Corporation Ocwen JPMorgan Chase Wells Fargo JPMorgan Chase Citibank Ocwen Bank of America JPMorgan Chase First Citizens JPMorgan Chase JPMorgan Chase Bank of America Nationstar Mortgage SunTrust Bank
Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation In progress In progress In progress Closed with explanation Closed with explanation Closed with explanation
Page 282 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
341380 341413 341386 340076 341635 340066 340294 340989 340835 340710 340957 341581 341592 341614 341084 340250 340837 340689 340123 341366 340124
Other mortgage Other mortgage Conventional fixed mortgage Second mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Second mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 283 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure
62839 55720 18062 55391 98632 08075 10465 33711 90069 21208 18403
Referral Phone Phone Referral Web Referral Phone Phone Web Web Phone Referral
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/06/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/05/2013 03/04/2013
03/31/2013
92405 28110 80918 19904 78756 80230 21136 07017 30087
Referral Web Referral Postal mail Web Referral Referral Referral Referral
Page 284 of 718
Mortgage complaints
Wells Fargo Bank of America Bank of America PNC Bank Citibank Citibank Bank of America JPMorgan Chase Wells Fargo BB&T Financial JPMorgan Chase Bank of America Ocwen JPMorgan Chase Bank of America PNC Bank JPMorgan Chase HSBC Ocwen Bank of America JPMorgan Chase
Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with monetary relief Closed with explanation Closed with non-monetary relief Closed with monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed
Page 285 of 718
03/31/2013
Mortgage complaints
339159 340129 341294 340107 339084 340079 340983 341091 339031 341597 340104 340674 339984 339983 339989 340029 339995 339027 339998 340000 340016
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage VA mortgage FHA mortgage FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage
Page 286 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Application, originator, mortgage broker Application, originator, mortgage broker Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure
20774 06606 30294 35806 11215 91730 32953 48170 11230 75070 90746 48382 45242 93436 76549 06890 85140 07936 85282 92253 38482
Referral Referral Web Referral Referral Referral Web Web Referral Referral Referral Fax Web Web Web Web Web Web Web Web Web
Page 287 of 718
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013
03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/07/2013 03/04/2013 03/05/2013 03/04/2013 03/06/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/05/2013 03/04/2013 03/04/2013 03/05/2013
03/31/2013
Mortgage complaints
Bank of America OneWest Bank Seterus Bank of America JPMorgan Chase Nationstar Mortgage USAA Savings Green Tree Servicing, LLC JPMorgan Chase Wells Fargo Bank of America Flagstar Bank The Huntington National Bank Nationstar Mortgage Flagstar Bank Wells Fargo PNC Bank Nationstar Mortgage Nationstar Mortgage Bank of America Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 288 of 718
03/31/2013
Yes
Mortgage complaints
340027 339979 339118 339980 339193 340014 340009 339985 339986 340005 339992 340001 340035 340034 340018 340020 340004 340015 339987 340013 340036
Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage FHA mortgage VA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM)
Page 289 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
01464 94044 49418 63118 05354 24266 60503 43420 20147 17331 60187 95624 84094 01085 49525 75039 07647 94513 23220 92111 60188
Web Web Web Web Referral Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web
Page 290 of 718
03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013 03/03/2013
03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013
03/31/2013
Mortgage complaints
Ocwen Loan Care Wells Fargo Bank of America JPMorgan Chase Bank of America Wells Fargo U.S. Bancorp Wells Fargo Bank of America PNC Bank Bank of America Bank of America Wells Fargo Bank of America Bank of America Nationstar Mortgage Wells Fargo Wells Fargo Wells Fargo Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with non-monetary relief In progress In progress Closed with non-monetary relief In progress Closed with explanation Closed with non-monetary relief Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 291 of 718
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
340032 340003 340367 339921 339952 339966 339917 339183 339907 339920 339974 339968 339908 339912 339909 339906 339925 339918 339936 339954 339910
FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage FHA mortgage Home equity loan or line of credit FHA mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 292 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
30331 34788 95632 74434 75154 75035 20707 83843 85546 34668 07111 02919 19054 53207 75159 20754 33441 55125 20772 78577 08221
Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web
Page 293 of 718
03/03/2013 03/03/2013 03/03/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013
03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/04/2013
03/31/2013
Mortgage complaints
SunTrust Bank Bank of America HSBC JPMorgan Chase Citibank Bank of America Bank of America Ocwen NOVA Financial & Investment Corporation Ocwen Wells Fargo Bank of America Bank of America New Penn Financial JPMorgan Chase Bank of America Wells Fargo Nationstar Mortgage Bogman, Inc Bank of America Selene Finance
In progress In progress Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 294 of 718
03/31/2013
Yes
Yes
Yes
Yes
Yes
Mortgage complaints
339928 340626 339967 339942 339932 339885 339444 338165 338668 339007 338125 339131 340666 339465 339797 339519 338705 339332 339408 339480 340621
Home equity loan or line of credit Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage FHA mortgage Other mortgage Other mortgage VA mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 295 of 718 03/31/2013
Mortgage complaints
Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
97756 60653 90301 08081 45106 16001 08723 67212 67211 60466 33409 33168 32256 10465 45387 49683 30240 95391 17109 85298 92692
Web Web Web Web Web Web Referral Referral Referral Postal mail Referral Referral Web Referral Web Web Referral Web Phone Referral Web
Page 296 of 718
03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/02/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/01/2013 03/05/2013 03/06/2013 03/05/2013 03/14/2013 03/01/2013 03/01/2013 03/05/2013 03/04/2013 03/01/2013 03/01/2013 03/05/2013 03/04/2013 03/04/2013
03/31/2013
Mortgage complaints
JPMorgan Chase JPMorgan Chase Bayview Loan Servicing, LLC Ocwen Nationstar Mortgage PHH Mortgage Bank of America Flagstar Bank Wells Fargo Bank of America Wells Fargo Select Portfolio Servicing, Inc Citibank HSBC U.S. Bancorp The Huntington National Bank PNC Bank Bank of America U.S. Bancorp Select Portfolio Servicing, Inc JPMorgan Chase
Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress
Page 297 of 718
03/31/2013
Yes
Yes
Mortgage complaints
339806 339758 338715 339492 339483 338141 339577 338189 338671 339450 339564 338674 339694 338687 339762 339786 339889 339475 339812 339479 339021
Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage
Page 298 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account
08053 20106 94565 91325 17408 20706 95963
Web Web Web Referral Referral Referral Web Referral
03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/05/2013 03/06/2013 03/01/2013 03/14/2013 03/04/2013 03/07/2013 03/01/2013 03/04/2013 03/01/2013 03/04/2013 03/01/2013 03/05/2013 03/04/2013 03/05/2013 03/06/2013 03/06/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013
03/31/2013
93060 30318 08088 43110 32130 60527 33186 78253 43545 07044 19138 72209 11212
Referral Referral Web Referral Phone Referral Fax Web Web Referral Postal mail Referral Referral
Page 299 of 718
Mortgage complaints
Wells Fargo Homeward Residential Wells Fargo Select Portfolio Servicing, Inc Citibank Bank of America Seterus Homeward Residential HSBC Bank of America Wells Fargo PNC Bank JPMorgan Chase Green Tree Servicing, LLC Flagstar Bank Citibank Bank of America Wells Fargo Bank of America PrimeLending, A PlainsCapital Company U.S. Bancorp
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 300 of 718
03/31/2013
Mortgage complaints
338084 339882 338132 339805 339455 339877 338692 339476 338704 338126 339415 339105 340607 338664 338700 339791 339467 339242 340379 338728 339466
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 301 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
48382 46324 20777
Fax Referral Referral Postal mail
03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/04/2013 03/04/2013 03/07/2013 03/06/2013 03/04/2013 03/06/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/01/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/05/2013 03/04/2013 03/05/2013 03/04/2013 03/01/2013 03/04/2013
03/31/2013
14510 11764 33157 33324 30152 33409 84003 47018 02568 21903 22192 20176 30513 20002 06877 33161 07077
Referral Web Referral Referral Referral Referral Web Web Postal mail Referral Referral Web Referral Web Web Postal mail Referral
Page 302 of 718
Mortgage complaints
Bank of America Citibank Bank of America SunTrust Bank HSBC Homeward Residential Bank of America Provident Funding Bank of America Wells Fargo Bank of America Fifth Third Bank Sovereign Bank Wells Fargo BB&T Financial Wells Fargo HSBC Bank of America Ocwen Bank of America Bank of America
Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 303 of 718
03/31/2013
Yes
Yes
Mortgage complaints
339458 339866 339042 339615 340346 339875 339852 339452 340392 338178 338192 340387 338679 338650 339541 339496 339792 339556 339781 338654 338645
Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage FHA mortgage FHA mortgage Other mortgage Other mortgage Other mortgage
Page 304 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure
48240 43147 21045 11738 07753 34685 38106 30011 92881 43016 19803 30281 92308 07424 75656 92054 60608 37363
Referral Web Web Web Web Referral Referral Referral Web Referral Referral Web Referral Referral Web Referral Phone Web Postal mail
03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/04/2013 03/04/2013 03/01/2013 03/04/2013 03/01/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/05/2013 03/07/2013 03/05/2013 03/13/2013 03/01/2013 03/01/2013 03/04/2013 03/05/2013 03/01/2013 03/06/2013 03/05/2013 03/01/2013
03/31/2013
54313 45320
Referral Referral
Page 305 of 718
Mortgage complaints
Citibank Bank of America U.S. Bancorp Green Tree Servicing, LLC Ocwen Wells Fargo HSBC Wells Fargo Wells Fargo M&T Bank Green Tree Servicing, LLC New Penn Financial Wells Fargo Hudson City Savings Bank Bank of America Bank of America Seterus Bank of America Green Tree Servicing, LLC M&T Bank Bank of America
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 306 of 718
03/31/2013
Yes
Yes
Mortgage complaints
340664 339709 339448 338844 338181 339366 339863 339860 339481 339901 339793 339445 339795 339790 338711 339121 339228 339460 339879 338714 339524
VA mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage
Page 307 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
43065 29445 91335 80233
Postal mail Web Referral Postal mail Referral
03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/01/2013 03/01/2013 03/04/2013 03/15/2013 03/05/2013 03/01/2013 03/04/2013 03/04/2013 03/04/2013 03/14/2013 03/06/2013 03/04/2013 03/05/2013 03/05/2013 03/04/2013 03/01/2013 03/04/2013 03/04/2013 03/14/2013 03/01/2013 03/01/2013
03/31/2013
42420 27587 44319 02151 60532
Web Referral Referral Referral Web Postal mail
80134 33619 77406 08401 80020 32135 55119 22314 28814 60462
Referral Postal mail Web Referral Web Web Referral Referral Referral Web
Page 308 of 718
Mortgage complaints
JPMorgan Chase Bank of America PNC Bank Bank of America Homeward Residential JPMorgan Chase Wells Fargo Bank of America Select Portfolio Servicing, Inc JPMorgan Chase JPMorgan Chase Bank of America Wells Fargo Wells Fargo GE Capital Retail Citibank Bank of America Wells Fargo Bank of America Bank of America Quicken Loans
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with monetary relief Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation
Page 309 of 718
03/31/2013
Yes
Mortgage complaints
339095 339117 339573 338637 338696 340362 339487 339488 338825 339514 339454 339485 339024 338703 339471 340371 339549 339474 338669 338112 339490
Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 310 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
28120 11530 49316 80013 85262 33134 06779 77084 90746 14061 90003 07011 91730 84020 91362 30101 95405 94549 90631 30078 33954
Web Fax Web Web Referral Referral Referral Referral Referral Web Referral Referral Referral Referral Referral Web Web Referral Referral Referral Referral
Page 311 of 718
03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/06/2013 03/04/2013 03/01/2013 03/01/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/06/2013 03/18/2013 03/04/2013 03/05/2013 03/04/2013 03/04/2013
03/31/2013
Mortgage complaints
Ocwen Bank of America Capital One Wells Fargo Wells Fargo OneWest Bank Wells Fargo JPMorgan Chase Bank of America JPMorgan Chase Bank of America MetLife Bank Nationstar Mortgage Select Portfolio Servicing, Inc JPMorgan Chase Green Tree Servicing, LLC Flagstar Bank Bank of America Bank of America Bank of America Ocwen
Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 312 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Mortgage complaints
339186 339818 339881 339546 339831 339191 339845 339721 339457 338666 338689 339499 338678 339188 339137 338680 339874 340391 339464 340650 338631
FHA mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage Other mortgage
Page 313 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
85295 98371 92880 33034 55362 94037 60076 89509 43202 62208 80249 92027 97327 44256 91365 43026 33624 11762 48076 21532 08873
Web Referral Referral Web Referral Referral Web Web Referral Referral Referral Referral Referral Web Referral Referral Web Web Referral Postal mail Web
Page 314 of 718
03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/01/2013 03/04/2013 03/04/2013 03/01/2013 03/04/2013 03/04/2013 03/05/2013 03/01/2013 03/07/2013 03/01/2013 03/04/2013 03/04/2013 03/05/2013 03/01/2013 03/04/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/01/2013 03/01/2013
03/31/2013
Mortgage complaints
Nationstar Mortgage Bank of America Bank of America Ocwen Wells Fargo Union Bank Nationstar Mortgage JPMorgan Chase Select Portfolio Servicing, Inc Wells Fargo Wells Fargo Bank of America JPMorgan Chase Wells Fargo U.S. Bancorp JPMorgan Chase Bank of America Carrington Mortgage JPMorgan Chase Nationstar Mortgage Bank of America
Closed Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed
Page 315 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Mortgage complaints
339861 338681 339823 339832 339140 338662 339903 339473 338726 339493 339819 339754 339741 338634 339545 339542 339441 339585 338653 339736 340372
Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Second mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 316 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
48237 39466 32277 04236 33172 48382 44460 64055 44095 07090 32504 80126 30340 90703 33142 94588 48237 48114 11412 15205 30326
Phone Referral Referral Referral Referral Referral Web Referral Web Referral Postal mail Web Postal mail Web Phone Phone Phone Phone Referral Web Web
Page 317 of 718
03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/05/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/07/2013 03/04/2013 03/04/2013 03/01/2013 03/04/2013 03/06/2013 03/04/2013 03/08/2013 03/01/2013 03/01/2013 03/05/2013 03/26/2013 03/01/2013 03/05/2013 03/04/2013 03/05/2013
03/31/2013
Mortgage complaints
Mortgage Center, L. C. New York Community Bank BBVA Compass Bank of America HSBC Homeward Residential Bank of America PNC Bank Select Portfolio Servicing, Inc JPMorgan Chase Green Tree Servicing, LLC American Financial Resources, Inc. PNC Bank JPMorgan Chase M&T Bank HSBC Ocwen The Huntington National Bank Select Portfolio Servicing, Inc Bank of America JPMorgan Chase
Closed with explanation Closed with explanation Closed with monetary relief Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress
Page 318 of 718
03/31/2013
Yes
Mortgage complaints
339826 338676 339851 338699 339884 339722 340644 338686 338656 339100 338661 339867 339834 339862 339135 339427 339857 339899 338086 339780 339614
Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage FHA mortgage Other mortgage Conventional fixed mortgage VA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 319 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs
90630
Referral Referral
03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/04/2013 03/05/2013 03/05/2013 03/04/2013 03/05/2013 03/04/2013 03/05/2013 03/05/2013 03/05/2013 03/07/2013 03/01/2013 03/04/2013 03/04/2013 03/05/2013 03/06/2013 03/05/2013 03/05/2013 03/05/2013 03/01/2013 03/06/2013 03/04/2013
03/31/2013
19808 02125 18974 12302 90069 33609 30542 18951 25541 36426 08360 22193 75243 04347 02050 37347 30319 97355 74137
Web Referral Web Web Web Referral Referral Fax Referral Referral Postal mail Web Web Web Phone Web Referral Web Web
Page 320 of 718
Mortgage complaints
Bank of America Capital One TD Bank Wells Fargo TD Bank Bank of America Wells Fargo Bank of America Bank of America PNC Bank Wells Fargo Bank of America Bank of America Wells Fargo BOK Finanical Corp Nationstar Mortgage Ocwen PHH Mortgage Wells Fargo Green Tree Servicing, LLC JPMorgan Chase
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 321 of 718
03/31/2013
Yes
Mortgage complaints
338641 339842 338170 340661 339703 338089 339254 338695 338670 339218 338706 338814 339036 338160 338698 339486 339393 339461 340386 338667 340373
VA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 322 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Other
93940 44320 27713 33409 94602 90280 70471 48382 32344 33772 33810 33065 11727 85345 85138 33076 60654 28594 30281 18436 11101
Web Referral Referral Referral Web Referral Web Referral Referral Web Referral Referral Referral Referral Referral Referral Web Referral Web Referral Referral
Page 323 of 718
03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013
03/01/2013 03/08/2013 03/04/2013 03/04/2013 03/01/2013 03/01/2013 03/01/2013 03/04/2013 03/05/2013 03/01/2013 03/01/2013 03/05/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013 03/04/2013 03/05/2013 03/04/2013
03/31/2013
Mortgage complaints
USAA Savings Citibank SunTrust Bank Statebridge Company Ocwen U.S. Bancorp EverBank Bank of America Bank of America Bank of America JPMorgan Chase Flagstar Bank Bank of America Wells Fargo Bank of America JPMorgan Chase Arvest Bank Citibank Third Financial Services Corp Bank of America OneWest Bank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation In progress Closed with explanation Closed with non-monetary relief In progress
Page 324 of 718
Yes
Yes
Yes
03/31/2013
Mortgage complaints
338287 338498 338210 337575 338440 338553 338545 338285 337683 338258 338593 337354 338587 338558 338397 338357 338542 338716 338288 335346 338853
Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit FHA mortgage FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage
Page 325 of 718 03/31/2013
Mortgage complaints
Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
21215 28031 92009 75035 61080 53562 91504
Postal mail Web Web Web Phone Referral Referral Postal mail
02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013
02/28/2013 03/04/2013 03/01/2013 02/28/2013 03/01/2013 03/01/2013 03/01/2013 02/28/2013 02/28/2013 02/28/2013 03/01/2013 02/28/2013 03/01/2013 03/04/2013 03/05/2013 03/06/2013 03/05/2013 03/05/2013 02/28/2013 02/28/2013 03/01/2013
03/31/2013
33624 30268 53186 35114 85008 31548 21144 06512 60133 95209 20016 48382 11713
Web Web Web Web Referral Referral Referral Postal mail Referral Referral Web Fax Web
Page 326 of 718
Mortgage complaints
Ocwen Bank of America Nationstar Mortgage Select Portfolio Servicing, Inc Citibank Bank of America Bank of America Select Portfolio Servicing, Inc Citibank Nationstar Mortgage Nationstar Mortgage Real Time Resolutions Bank of America Wells Fargo Ocwen Specialized Loan Servicing LLC Wells Fargo Wells Fargo Wells Fargo Green Tree Servicing, LLC Ocwen
Closed with explanation Closed with explanation Closed with explanation In progress Closed with monetary relief In progress Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 327 of 718
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
336833 336926 335442 337958 338232 337829 338611 338102 338831 338539 338507 338408 338525 337603 338721 338535 338294 335375 336827 338576 338567
Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Second mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit
Page 328 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account
12583 89145 89032 30045 45602 07417 80015 33162 27591 01801 87402 11968 55448 21122 33409 30666 32255 19067 32221 55433 29349
Web Web Referral Web Phone Referral Web Referral Referral Referral Referral Referral Referral Web Referral Referral Phone Postal mail Web Referral Referral
Page 329 of 718
02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013
02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 03/01/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/04/2013 03/01/2013 03/05/2013 03/01/2013 02/28/2013 02/28/2013 02/28/2013 03/05/2013 03/04/2013
03/31/2013
Mortgage complaints
Green Tree Servicing, LLC Wells Fargo Bank of America HSBC Bank of America RBS Citizens LoanDepot Bank of America Bank of America Bank of America Bank of America JPMorgan Chase Wells Fargo Wells Fargo Wells Fargo Wells Fargo Bank of America GE Capital Retail JPMorgan Chase Wells Fargo Wells Fargo
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation
Page 330 of 718
03/31/2013
Yes
Mortgage complaints
338527 337936 338578 338815 338438 338626 337932 338551 338234 338569 336842 337330 338349 338519 338501 338531 338540 338268 335448 338456 338838
Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage VA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 331 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Credit decision / Underwriting Credit decision / Underwriting Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
94954 96002 72104 85044 46148 94803 02903 95337 63136 37067 22026 30019 20155 98074 19562 19525 11766 48329 32909 08054 34953
Referral Phone Referral Web Web Web Web Referral Web Referral Postal mail Web Web Web Web Referral Referral Postal mail Referral Web Referral
Page 332 of 718
02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013
03/04/2013 02/28/2013 03/05/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 03/01/2013 02/28/2013 03/05/2013 02/28/2013 02/28/2013 02/28/2013 03/01/2013 03/04/2013 03/01/2013 03/01/2013 02/28/2013 02/28/2013 03/01/2013 03/01/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America JPMorgan Chase Wells Fargo Wells Fargo Wells Fargo Guaranteed Rate Bank of America Wells Fargo U.S. Bancorp Select Portfolio Servicing, Inc Wells Fargo Citibank Wells Fargo Bank of America Wells Fargo Citibank Ocwen Bank of America Wells Fargo SunTrust Bank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 333 of 718
03/31/2013
Mortgage complaints
339012 338326 338511 338555 338575 338206 338320 338448 338236 339009 338574 338995 337853 336844 338572 338583 338414 338813 338096 338476 338233
Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) VA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional adjustable mortgage (ARM)
Page 334 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account
94403 78731 25420 92345 32653 33165 31021 45044 93619 94582 01832 92626 91413 33016 91901 33327 27526 46037 21850 33905 20152
Referral Web Web Referral Referral Web Phone Web Phone Referral Referral Referral Web Postal mail Referral Referral Web Referral Web Web Web
Page 335 of 718
02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013
03/05/2013 02/28/2013 03/01/2013 03/04/2013 03/05/2013 02/28/2013 02/28/2013 03/01/2013 02/28/2013 03/05/2013 03/05/2013 03/04/2013 02/28/2013 02/28/2013 03/05/2013 03/05/2013 03/01/2013 03/04/2013 03/01/2013 03/01/2013 02/28/2013
03/31/2013
Mortgage complaints
Bank of America Green Tree Servicing, LLC Green Tree Servicing, LLC Bank of America Bank of America Bank of America Nationstar Mortgage Bank of America Wells Fargo Ocwen Bank of America Seterus Resurgent Capital Services L.P. HSBC Bank of America Bank of America Capital One Bank of America Green Tree Servicing, LLC SunTrust Bank Pentagon FCU
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress
Page 336 of 718
03/31/2013
Yes
Mortgage complaints
338557 338434 338321 336825 338550 338534 337348 338584 338361 338552 337956 338152 337339 335443 336829 337361 338537 337929 338296 338496 338253
Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage
Page 337 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account
73521 10940 18929 90301 89142 93728 55308 90280 07024 44094 53005 79903 16053 85268 30004 19363 94801 19805 19119 33772 98335
Referral Referral Web Web Referral Referral Web Referral Web Referral Web Web Postal mail Referral Web Web Referral Postal mail Postal mail Web Web
Page 338 of 718
02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013
03/04/2013 03/01/2013 02/28/2013 02/28/2013 03/01/2013 03/04/2013 02/28/2013 03/05/2013 03/07/2013 03/01/2013 02/28/2013 03/01/2013 02/28/2013 02/28/2013 02/28/2013 03/14/2013 03/05/2013 02/28/2013 03/01/2013 03/05/2013 02/28/2013
03/31/2013
Mortgage complaints
Bank of America Wells Fargo Bank of America Bank of America Nationstar Mortgage JPMorgan Chase Ocwen JPMorgan Chase PHH Mortgage Third Federal Savings & Loan HSBC Nationstar Mortgage JPMorgan Chase Green Tree Servicing, LLC Wells Fargo Bank of America Specialized Loan Servicing LLC Ocwen JPMorgan Chase Wells Fargo PNC Bank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed In progress Closed with explanation In progress In progress Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation In progress Closed with non-monetary relief Closed with explanation
Page 339 of 718
03/31/2013
Yes
Mortgage complaints
338627 338491 338720 337852 338225 338135 337978 338820 337795 338842 338629 337357 338833 338533 338266 338570 338628 336555 338138 338597 338528
Conventional fixed mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 340 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure
19709 48085 02911 91413 08753 11530 93448 91730 21117 06106 15205 80204 46375 14052 76116 30331 90740 06335 80020 92019 89706
Web Referral Referral Web Postal mail Fax Web Referral Web Web Web Web Postal mail Referral Web Referral Web Postal mail Web Phone Referral
Page 341 of 718
02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013
03/01/2013 03/04/2013 03/05/2013 02/28/2013 02/28/2013 03/01/2013 02/28/2013 03/05/2013 02/28/2013 02/28/2013 03/01/2013 02/28/2013 03/05/2013 03/04/2013 02/28/2013 03/05/2013 03/01/2013 02/28/2013 03/01/2013 03/01/2013 03/05/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America Wells Fargo Citibank OneWest Bank Wells Fargo JPMorgan Chase Ocwen Ocwen HSBC Carrington Mortgage TCF National Bank JPMorgan Chase JPMorgan Chase HSBC Bank of America Wells Fargo Citibank Wells Fargo Seterus Wells Fargo
Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation
Page 342 of 718
03/31/2013
Yes
Yes
Mortgage complaints
338821 337712 337943 339018 338457 338618 338286 338143 338526 338479 337751 338580 337424 336828 338579 338582 338319 338622 338442 338439 338602
Other mortgage Second mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 343 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure
55107 63033 60048 90037 11412 94403 07065 14502 23455 89523 33165 03104 11727 27703 03470 93401 95758 33309 11411
Referral Phone Web Web Referral Web Phone Referral Referral Web Web Referral Fax Web Referral Referral Phone Web Postal mail Postal mail
02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013
03/05/2013 02/28/2013 02/28/2013 03/01/2013 03/01/2013 03/01/2013 02/28/2013 03/05/2013 03/05/2013 03/04/2013 02/28/2013 03/05/2013 02/28/2013 02/28/2013 03/05/2013 03/05/2013 02/28/2013 03/05/2013 03/04/2013 03/05/2013 03/06/2013
03/31/2013
32205
Web
Page 344 of 718
Mortgage complaints
TCF National Bank JPMorgan Chase Ocwen Wells Fargo Nationstar Mortgage Carrington Mortgage Bank of America Wells Fargo PNC Bank Amerisave Wells Fargo Bank of America Homeward Residential Vantium Capital Embrace Home Loans Inc JPMorgan Chase Wells Fargo JPMorgan Chase Wells Fargo Wells Fargo Ocwen
In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress In progress
Page 345 of 718
Yes Yes Yes Yes No Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Mortgage complaints
338097 338549 337696 338592 338431 337684 338316 335447 337656 338586 336849 337875 337569 338106 338411 338546 336209 336492 336342 336598 336341
Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Reverse mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage
Page 346 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker
98446 11201 84401 15122 04625 27517 89123 20854 85248 34465 66106 45746 06036 29684 78411 11369 11427 08203 38016 90042 60640
Web Referral Web Web Web Web Web Referral Web Web Postal mail Web Phone Postal mail Referral Referral Referral Phone Web Referral Web
Page 347 of 718
02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013
03/01/2013 03/01/2013 02/28/2013 03/01/2013 03/01/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 03/01/2013 02/28/2013 02/28/2013 02/28/2013 03/05/2013 03/04/2013 03/01/2013 02/27/2013 02/28/2013 02/28/2013 03/12/2013 02/28/2013
03/31/2013
Mortgage complaints
HSBC Bank of America Bank of America Ocwen Bank of America HSBC Nationstar Mortgage SunTrust Bank New York Community Bank Seterus Wells Fargo The Huntington National Bank Bank of America Wells Fargo Wells Fargo Bank of America Wells Fargo JPMorgan Chase Wells Fargo Ocwen Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress
Page 348 of 718
03/31/2013
Yes
Yes Yes
Mortgage complaints
335450 335798 336156 334974 336753 336742 336557 336782 335001 335414 335081 335344 336246 336201 335426 336821 336936 335397 336389 336014 335923
Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage
Page 349 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure
33157 01854 48228 34744 33160 20902 43147 23009 28173 07850 92691 48382 63138 30265 94544 33168 54177
Postal mail Web Web Web Web Referral Web Web Web Web Web Fax Web Web Fax Web Referral Postal mail
02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013
02/27/2013 02/27/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013 03/01/2013 02/27/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/27/2013
03/31/2013
10956 53205 13205
Web Phone Referral

Page 350 of 718
Mortgage complaints
Bank of America TD Bank U.S. Bancorp Wells Fargo Nationstar Mortgage Bank of America Homeward Residential SunTrust Bank Wells Fargo Bank of America SunTrust Bank JPMorgan Chase HSBC PNC Bank Wells Fargo Wells Fargo BMO Harris Bank of America HSBC Bank of America Citibank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with non-monetary relief Closed Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed Closed with explanation In progress
Page 351 of 718
03/31/2013
Yes Yes
Yes
Mortgage complaints
336249 337032 335398 336036 336132 336332 336694 335474 336172 337014 337301 336814 336959 335473 336790 335841 336258 336184 336763 334626 334627
Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) VA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage
Page 352 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
95422 90069 73159 44055 92130 83713 20748 29560 95112 48439 70810 63021 84015 30092 94564 18301 11761 61111 31044 30076 70122
Phone Web Referral Referral Fax Web Phone Referral Web Web Phone Web Referral Referral Web Fax Web Web Web Web Web
Page 353 of 718
02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013
02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 03/13/2013 02/28/2013 02/27/2013 02/28/2013 02/27/2013 02/27/2013
03/31/2013
Mortgage complaints
Green Tree Servicing, LLC OneWest Bank Bank of America Citibank Homeward Residential Bank of America Wells Fargo Sovereign Bank Ocwen Bank of America Capital One JPMorgan Chase Bank of America Citibank Wells Fargo Wells Fargo Fifth Third Bank Green Tree Servicing, LLC Green Tree Servicing, LLC Ocwen Wells Fargo
Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation Closed with non-monetary relief
Page 354 of 718
03/31/2013
Mortgage complaints
335368 336809 336035 336274 336119 337307 336182 336193 336737 336747 336767 336808 335412 335480 336221 336662 335497 336720 336257 335005 334873
Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage FHA mortgage Conventional adjustable mortgage (ARM)
Page 355 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
70809 77327 98122 97520 12115 22079 64055 30062 92880 92823 19363 90272 97062 20912 33565 65583 11373 60172 33404 30016 19401
Web Web Web Web Referral Web Phone Web Web Web Web Web Web Web Postal mail Phone Web Postal mail Web Web Web
Page 356 of 718
02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013
02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/27/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Bank of America JPMorgan Chase JPMorgan Chase JPMorgan Chase PHH Mortgage Ocwen Citibank Ocwen Bank of America Bank of America Citibank Quicken Loans U.S. Bancorp Citibank Wells Fargo Select Portfolio Servicing, Inc BMO Harris JPMorgan Chase Arvest Bank Homeward Residential
Closed with monetary relief Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation
Page 357 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
335837 337279 333268 335459 336798 336602 336122 336480 336199 336701 336740 336794 335521 336116 336599 337277 336317 337305 335656 336756 336108
Conventional fixed mortgage FHA mortgage FHA mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage
Page 358 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
10023 24593 08619 28435 02806 07307 12563 92562 30180 02151 77098 19148 72364 78681 28211 80488 04537 48221 34607 30087 22193
Web Web Web Web Web Postal mail Fax Web Referral Web Web Web Phone Postal mail Phone Web Web Fax Web Web Web
Page 359 of 718
02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013
02/27/2013 02/27/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/27/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Wells Fargo OneWest Bank Ocwen Wells Fargo JPMorgan Chase Wells Fargo Guild Mortgage Bank of America Sovereign Bank JPMorgan Chase TD Bank Bank of America Bank of America Bank of America JPMorgan Chase JPMorgan Chase Ocwen PNC Bank Bank of America Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with monetary relief Closed with non-monetary relief In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 360 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes
03/31/2013
Yes
Yes
Yes
Mortgage complaints
337025 335326 335642 335479 335366 337004 336590 336491 335990 337314 336931 336820 336159 336630 336797 336806 336192 336793 336771 335302 336276
Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage FHA mortgage
Page 361 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
20105 20720 01144 08527 94547 27502 43512 87121 07746 94703 22308 85006 03820 77584 20169 45305 30519 90631 22033 35060 20720
Postal mail Web Web Web Phone Referral Phone Fax Phone Web Referral Web Postal mail Web Web Web Referral Web Postal mail Web Web
Page 362 of 718
02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013
02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/27/2013 02/28/2013
03/31/2013
Mortgage complaints
Seterus Wells Fargo Homeward Residential Springleaf Finance Nationstar Mortgage Bank of America JPMorgan Chase U.S. Bancorp Citibank Bank of America Fifth Third Bank Ocwen JPMorgan Chase Bank of America Flagstar Bank Citibank Bank of America Green Tree Servicing, LLC Homeward Residential Bank of America Bank of America
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation
Page 363 of 718
Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Yes
Yes
Yes
Yes
03/31/2013
Mortgage complaints
336734 336810 336007 336786 336040 336726 336436 337045 336294 336454 336196 335873 336070 336780 331815 332790 332624 332294 334177 333270 333308
FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage VA mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 364 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure
97123 33903 03894 60513 80924 53597 38261 86404 08822 30311 11361 80004 85622 96003 32801 99654 29650
Web Web Web Web Web Web Referral Web Web Referral Phone Web Web Web Web Postal mail Web Postal mail
02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013
02/28/2013 02/28/2013 02/27/2013 02/28/2013 02/27/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/28/2013 02/27/2013 02/27/2013 02/28/2013 02/28/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013 02/27/2013 02/26/2013 02/26/2013
03/31/2013
66442 30340 78644
Web Postal mail Web

Page 365 of 718
Mortgage complaints
PennyMac Loan Services, LLC Bank of America Bank of America Wells Fargo Wells Fargo Associated Bank Ocwen Vericrest Financial Ocwen Select Portfolio Servicing, Inc Wells Fargo Bank of America Ocwen HSBC Capital One Bank of America Bank of America JPMorgan Chase Bank of America SunTrust Bank Regions
Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 366 of 718
03/31/2013
Mortgage complaints
334310 333842 330119 333971 333338 334620 331831 334501 334556 333667 332802 334519 332456 331987 334073 333751 331055 333162 334211 333160 334579
Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Home equity loan or line of credit Reverse mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage FHA mortgage
Page 367 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
40445 21409 02864 60517 15323 48174 60629 17111 30281 86401 20886 60188 19087 33141 49251 92118 34606 07052 32751 21045 64118
Web Web Web Web Web Web Web Referral Web Web Postal mail Postal mail Web Postal mail Web Phone Web Postal mail Web Web Web
Page 368 of 718
02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013
02/26/2013 02/27/2013 02/26/2013 02/27/2013 02/28/2013 02/27/2013 02/26/2013 03/01/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/27/2013
03/31/2013
Mortgage complaints
21st Mortgage Corporation Citibank Ocwen Homeward Residential Fay Servicing, LLC Nationstar Mortgage TCF National Bank Nationstar Mortgage HSBC HSBC Bank of America Wells Fargo Provident Funding JPMorgan Chase Dovenmuehle Mortgage Inc. Nationstar Mortgage Bank of America Pentagon FCU Wells Fargo Select Portfolio Servicing, Inc UMB Bank
Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress
Page 369 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
332374 334572 334098 332375 334297 334303 334485 334619 332676 332583 333977 332585 332079 332466 332658 332376 331870 334512 334589 334169 334033
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Other mortgage Other mortgage
Page 370 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
03867 12866 44039 85032 84405 48076 60641 91350 72830 48067 33458 20657 20871 94560 98021 08844 32829 89113 34104 11210 97741
Referral Referral Referral Referral Referral Web Referral Web Web Web Postal mail Web Web Postal mail Referral Referral Web Web Web Referral Referral
Page 371 of 718
02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013
02/27/2013 02/27/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013 02/28/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013 02/27/2013 02/26/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Ocwen Bank of America Citibank KeyBank NA JPMorgan Chase Wells Fargo JPMorgan Chase Ocwen Wells Fargo Bank of America Wells Fargo HSBC Bank of America SunTrust Bank Ocwen Wells Fargo U.S. Bancorp Bank of America Wells Fargo Bank of America
Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 372 of 718
03/31/2013
Yes
Yes
Mortgage complaints
333320 334219 333273 331732 334521 333949 333383 334468 332373 334045 334490 333511 333442 333436 331610 333359 333240 334525 333254 334621 333613
Conventional fixed mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage
Page 373 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Settlement process and costs Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Application, originator, mortgage broker Loan servicing, payments, escrow account
70726 48235 80239 00111 42087 32164 19454 97214 48047 87507 75050 20721 91910 08050 63366 07022 67467 33323 99207 07070 67101
Web Web Postal mail Web Referral Phone Web Web Referral Web Referral Phone Postal mail Postal mail Web Web Web Referral Phone Web Web
Page 374 of 718
02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013
02/28/2013 02/26/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013 03/07/2013 02/27/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013
03/31/2013
Mortgage complaints
Flagstar Bank Bank of America Carrington Mortgage Ocwen Fifth Third Bank Bank of America Bank of America Nationstar Mortgage OneWest Bank First Tennessee Bank Wells Fargo SunTrust Bank Green Tree Servicing, LLC PennyMac Loan Services, LLC PennyMac Loan Services, LLC TD Bank JPMorgan Chase Select Portfolio Servicing, Inc Nationstar Mortgage Amerisave 21st Mortgage Corporation
Closed with explanation Closed with non-monetary relief Closed Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress
Page 375 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
333332 334353 334482 333673 333955 332220 331743 333702 329808 333156 334623 333238 334558 332098 334459 334533 334532 334597 333269 334622 333217
FHA mortgage Other mortgage FHA mortgage FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage VA mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) FHA mortgage Conventional adjustable mortgage (ARM)
Page 376 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account
75024 80126 60067 30014 95003 20678 48458 32828 85139 48221 30039 48382 34744 93004 02115 78681 78681 92821 94560 85743 30005
Web Referral Web Web Web Postal mail Web Web Web Postal mail Web Fax Postal mail Postal mail Web Phone Phone Web Web Web Web
Page 377 of 718
02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013
02/26/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/27/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013
03/31/2013
Mortgage complaints
Bank of America Wells Fargo Ocwen Nationstar Mortgage Ocwen Citibank Bayview Loan Servicing, LLC Quicken Loans Wells Fargo Mortgage Investors Corporation Wells Fargo Wells Fargo Homeward Residential Citibank Citibank Bank of America Ocwen Ocwen JPMorgan Chase Citibank Capital One
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 378 of 718
03/31/2013
Yes
Mortgage complaints
333124 332278 334037 333129 334571 333251 333271 330406 333302 333570 333282 332503 334002 331850 332726 333693 332381 334055 333814 335313 333237
Home equity loan or line of credit Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage VA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) VA mortgage Other mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit
Page 379 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
60050 13039 30228 07065 14624 27416 30340 95624
Referral Web Referral Web Phone Web Postal mail Web Email
02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013
02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/27/2013 02/27/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/26/2013 02/28/2013 02/27/2013 02/26/2013 02/27/2013
03/31/2013
05302 33442 30078 32837 31313 12528 20613 97210 98250 90045 24541 33134
Postal mail Postal mail Postal mail Web Web Postal mail Referral Referral Web Web Web Web
Page 380 of 718
Mortgage complaints
HSBC USAA Savings JPMorgan Chase Bank of America HSBC Quicken Loans PHH Mortgage Mortgage Investors Corporation M&T Bank TD Bank Wells Fargo OneWest Bank Citibank Flagstar Bank JPMorgan Chase SunTrust Bank Capital One Citibank Bank of America PNC Bank Regions
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation In progress In progress In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation In progress Closed with explanation
Page 381 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
334256 333445 335320 331617 331889 333197 334554 331856 334132 333310 331615 332761 334302 333164 332643 334582 332389 333216 334576 333342 332395
Other mortgage FHA mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Second mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Home equity loan or line of credit
Page 382 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account
92037 01118 30016 19720 93292 90071 74403 11379 30318 46160 44117 48141 60124 19026 29650 31326 30135 43614 94583 84081 02131
Referral Web Web Web Postal mail Postal mail Web Web Phone Postal mail Web Web Web Postal mail Phone Referral Referral Postal mail Web Web Phone
Page 383 of 718
02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013
02/27/2013 02/26/2013 02/28/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013 03/07/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Bank of America Ocwen JPMorgan Chase Bank of America Citibank Bank of America Bank of America Nationstar Mortgage Wells Fargo Quicken Loans Bank of America Loan Care HSBC JPMorgan Chase Green Tree Servicing, LLC Bank of America Bank of America Wells Fargo W.J. Bradley Mortgage RBS Citizens
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 384 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes
Yes
Yes
Yes
Yes
03/31/2013
Mortgage complaints
334498 332193 332035 333554 334604 334610 334294 335078 334553 332133 334618 329824 333494 332391 333533 335292 335064 332011 334392 334520
Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage FHA mortgage FHA mortgage Conventional adjustable mortgage (ARM)
Page 385 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure
11953 45005 01960 37411 37013 11576 30096 75094 27577 48076 90813 33971 75150 07860 33914 95762 18704 07730 30349 84097
Referral Web Web Phone Web Web Referral Web Web Web Web Postal mail Web Referral Web Web Web Web Web Web
Page 386 of 718
02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013
02/27/2013 02/26/2013 03/14/2013 02/27/2013 02/27/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/26/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013 02/26/2013 02/27/2013 02/27/2013
03/31/2013
Mortgage complaints
JPMorgan Chase U.S. Bancorp JPMorgan Chase Green Tree Servicing, LLC Nationstar Mortgage Wells Fargo SunTrust Bank JPMorgan Chase PNC Bank Bank of America Citibank JPMorgan Chase Bank of America Ocwen Citibank Citibank Vericrest Financial Lending Solutions Mortgage/ LSI Mortgage Wells Fargo Bank of America
Closed with explanation In progress In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation
Page 387 of 718
Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Mortgage complaints
330643 331566 331140 332099 331602 329435 331547 332596 330392 329426 331172 329796 330932 331477 331069 330568 329767 331756 330735 331377 329793 330483
Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage VA mortgage FHA mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 388 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
07755 90710 48342
Web Web Web Referral
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013
02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/27/2013 02/25/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013
03/31/2013
76092 49706 01886 95556 21136 11553 30121 32653 22304 07836 98204 48310 48382 92660 68154 20861 33467 92395
Web Web Web Referral Web Phone Postal mail Web Web Web Web Web Fax Referral Referral Web Web Fax
Page 389 of 718
Mortgage complaints
Bayview Loan Servicing, LLC M&T Bank Fifth Third Bank JPMorgan Chase Bank of America Bank of America Bank of America Nationstar Mortgage Bank of America Green Tree Servicing, LLC Bank of America Bank of America Fifth Third Bank Wells Fargo Citibank Green Tree Servicing, LLC Citibank Wells Fargo Wells Fargo Green Tree Servicing, LLC Nationstar Mortgage Citibank
Closed with explanation Closed with explanation Closed In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with explanation In progress
Page 390 of 718
Yes
Yes
Yes
Yes
03/31/2013
Mortgage complaints
330945 329199 330664 331562 328967 331520 330308 329605 331482 329319 330717 329840 331595 330404 330733 332806 331558 331792 329837 330745 331398
FHA mortgage Second mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Other mortgage VA mortgage FHA mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit
Page 391 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account
79924 92108 94025 30157 94565 91016 20706 63146 19128 33903 03054 03071 94533 56241 90650 43026 30052 70810 93401 49203 48223
Web Referral Phone Web Web Web Web Web Web Web Referral Referral Web Web Referral Web Web Referral Referral Referral Web
Page 392 of 718
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013
02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013
03/31/2013
Mortgage complaints
JPMorgan Chase JPMorgan Chase JPMorgan Chase Flagstar Bank Vericrest Financial OneWest Bank Bank of America Citibank Green Tree Servicing, LLC Bank of America Bank of America Bank of America JPMorgan Chase U.S. Bancorp Provident Funding Wells Fargo Homeward Residential JPMorgan Chase Bank of America Flagstar Bank PNC Bank
Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress
Page 393 of 718
03/31/2013
Yes
Yes Yes
Yes
Mortgage complaints
329838 330697 331462 331306 331540 332314 331484 330737 330728 330093 329798 330003 331475 331544 331472 330247 331654 331186 330594 330612 329846
Other mortgage Home equity loan or line of credit Other mortgage FHA mortgage FHA mortgage Other mortgage Second mortgage Other mortgage Other mortgage Reverse mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage VA mortgage FHA mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage
Page 394 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure
28079 06851 75093 20901 45402 35242 38004 68510 03458 75056 80230 03819 77071 08824 22015 92065 91730 60112 60175 06513 01826
Referral Web Referral Web Web Referral Postal mail Referral Referral Web Web Phone Web Web Web Web Referral Web Web Web Fax
Page 395 of 718
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013
02/26/2013 02/25/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013
03/31/2013
Mortgage complaints
Bank of America Wells Fargo Citibank PNC Bank U.S. Bancorp BBVA Compass Citibank Wells Fargo Bank of America Wells Fargo Green Tree Servicing, LLC Ocwen Pulte Mortgage Bank of America BB&T Financial Bank of America EverBank Green Tree Servicing, LLC First Financial Services, Inc. First Niagara Bank Homeward Residential
Closed Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation
Page 396 of 718
Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Yes Yes
Mortgage complaints
330840 332772 329909 331459 331499 331589 329833 330690 330503 331515 331526 330579 329381 330630 329836 331195 331573 330725 331532 330646
Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM)
Page 397 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
33169 33137 11577 86442 30316 48127 35007 30030 66216 74070 75254 34113 34212 43432 11003 96122 92532 03773 51034 32934
Phone Web Web Referral Phone Web Referral Web Web Web Referral Web Fax Web Referral Web Web Referral Web Phone
Page 398 of 718
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013
02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013
03/31/2013
Mortgage complaints
Green Tree Servicing, LLC Bank of America Valley National Bank JPMorgan Chase Bank of America PNC Bank Wells Fargo Bank of America Neighborhood Assistance Corporation of America (""NACA"") Bank of America Wells Fargo JPMorgan Chase U.S. Bancorp Bank of America Bank of America Nationstar Mortgage Seterus Bank of America Nationstar Mortgage Specialized Loan Servicing LLC
Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed Closed with explanation Closed with explanation In progress Closed with explanation Closed
Page 399 of 718
03/31/2013
Yes Yes
Yes
Mortgage complaints
331924 331157 332311 329829 330720 333185 330724 329762 331590 329202 329629 329803 331480 331536 331450 331481 330681 331474 331435 330656 329914
Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage
Page 400 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker
30281 75048 08879 34981 20164 30135 03862 48382 22737 33146 33040 91762 21030 78750 91365 64485 75214 20720 76133 64055 10530
Referral Web Referral Postal mail Referral Web Referral Fax Web Referral Web Postal mail Referral Web Postal mail Phone Referral Referral Web Web Fax
Page 401 of 718
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013
02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Wells Fargo JPMorgan Chase Rushmore Loan Management Services LLC JPMorgan Chase Green Tree Servicing, LLC Bank of America HSBC Citibank Wells Fargo Bank of America Ocwen Nationstar Mortgage Wells Fargo Bank of America Arvest Bank Bank of America Citibank Ocwen Green Tree Servicing, LLC Ally Bank
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed Closed with explanation In progress Closed with explanation In progress Closed with explanation
Page 402 of 718
03/31/2013
Yes
Mortgage complaints
331451 329200 331569 331745 329941 329899 331565 330912 329759 331608 332437 328974 329889 331572 330141 332760 331400 331364 329773 331603 331431 329841
Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Second mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage
Page 403 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
32952 90502 92247 33511 02465 28123 23083 45255 98014 95363 14615 01801 08053 60148 46360 92101 33472 98033 30519 95070 91913 92704
Web Referral Web Referral Web Referral Web Phone Postal mail Web Referral Web Phone Web Phone Web Referral Web Referral Web Phone Referral
Page 404 of 718
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013
02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013
03/31/2013
Mortgage complaints
Nationstar Mortgage Bank of America HSBC Bank of America HSBC SunTrust Bank Green Tree Servicing, LLC Bank of America Nationstar Mortgage Wells Fargo Bank of America RBS Citizens HSBC Bank of America Homeward Residential Wells Fargo SunTrust Bank Bank of America Bank of America Quicken Loans Wells Fargo Wells Fargo
Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation
Page 405 of 718
03/31/2013
Yes
Yes Yes
Yes
Mortgage complaints
332538 329772 331496 329768 329201 331606 331495 330611 330633 330719 330713 330751 330739 330727 332542 329769 331176 331389 329194 329843 332559
Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage
Page 406 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure
46544 91710 85365 48382 45405 45044 16743 45601 53713 85225 03878 44312 03102 03218 38053 48382 30253 22201 55443 54130 98686
Referral Web Web Fax Referral Web Web Phone Web Referral Referral Referral Referral Referral Referral Fax Phone Web Web Referral Referral
Page 407 of 718
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013
02/27/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013
03/31/2013
Mortgage complaints
Ocwen Select Portfolio Servicing, Inc U.S. Bancorp JPMorgan Chase Bank of America Bank of America Bank of America Fifth Third Bank Statebridge Company Vericrest Financial Bank of America KeyBank NA Bank of America Wells Fargo Homeward Residential Wells Fargo Ocwen JPMorgan Chase U.S. Bancorp JPMorgan Chase Ocwen
Closed with explanation Closed with explanation Closed with explanation In progress Closed with monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation
Page 408 of 718
03/31/2013
Yes
Mortgage complaints
331390 332338 331538 332779 332050 331373 331591 330723 330183 331605 333159 333188 330863 331597 329883 330699 331599 329156 328982 329138 329167
FHA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage
Page 409 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
47630 85712 90670 90069 30705 49525 93309 21903 46321 22025 35023 11720 21113 01904 98282 07055 11003 34476 91803 54170 22039
Web Referral Web Web Referral Web Web Referral Web Web Referral Web Web Web Web Web Web Web Web Web Web
Page 410 of 718
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013
02/26/2013 02/26/2013 02/26/2013 02/28/2013 02/26/2013 02/27/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/25/2013 02/25/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 03/06/2013 02/25/2013 02/25/2013 02/25/2013
03/31/2013
Mortgage complaints
Wells Fargo SunTrust Bank Seterus Bayview Loan Servicing, LLC Citibank Bank of America Bank of America Wells Fargo BankUnited Nationstar Mortgage Nationstar Mortgage Bank of America Bank of America Bank of America Bank of America Valley National Bank Green Tree Servicing, LLC Ocwen Homeward Residential Wells Fargo Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 411 of 718
03/31/2013
Yes Yes
Yes
Mortgage complaints
329163 329186 329175 329155 329158 329151 329119 329132 329189 329173 329124 329733 328985 329141 329146 329630 329183 329160 329184 329168 329172
Home equity loan or line of credit Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 412 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure
37067 30152 90025 60417 29464 27980 20018 48315 30058 85756 33403 50703 92677 23103 92708 93030 60404 91607 21201 91763 98072
Page 413 of 718
02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013 02/24/2013
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/28/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013
03/31/2013
Mortgage complaints
Specialized Loan Servicing LLC Bank of America Wells Fargo Nationstar Mortgage Seterus JPMorgan Chase Wells Fargo Citibank Bank of America Citibank HSBC JPMorgan Chase JPMorgan Chase U.S. Bancorp JPMorgan Chase Bank of America Citibank Bank of America Bank of America Ocwen Bank of America
Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 414 of 718
03/31/2013
Yes
Yes Yes Yes
Mortgage complaints
329750 329182 329157 328918 328992 329114 329116 327961 327827 325169 327804 326983 327952 327790 327735 326331 328651 328457 326181 328515 328474
Other mortgage Conventional fixed mortgage VA mortgage FHA mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage VA mortgage Other mortgage Other mortgage
Page 415 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account
91304 20785 68836 90804 32808 60622 31210 11208 20109 32909 33168 48382 21212 92336 94501 33407 89123 96122 45238 30536 21133
Web Web Web Web Web Web Web Web Web Referral Referral Referral Web Postal mail Referral Referral Web Referral Web Referral Referral
Page 416 of 718
02/24/2013 02/24/2013 02/24/2013 02/23/2013 02/23/2013 02/23/2013 02/23/2013 02/23/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013
03/31/2013
Mortgage complaints
Bank of America Green Tree Servicing, LLC Wells Fargo JPMorgan Chase Bank of America Wells Fargo Green Tree Servicing, LLC Wells Fargo JPMorgan Chase JPMorgan Chase Bank of America HSBC Quicken Loans Ocwen Bank of America Wells Fargo Bank of America Bank of America Wells Fargo Whitney Bank MetLife Bank
Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 417 of 718
Yes
Yes
Yes Yes
Yes
03/31/2013
Mortgage complaints
328485 328262 327600 327586 327060 328682 327319 327087 328016 327685 327110 327760 327078 327414 328490 328602 328362 328344 327117 325165 328441
Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage VA mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 418 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account
37416 91325 45679 22193 12182 33327 15701 28216 22405 47114 33165 60506 90242 33064 17036 94518 07642 94580 33157 72821 94530
Referral Postal mail Web Web Web Referral Web Referral Referral Web Referral Referral Referral Phone Postal mail Web Web Referral Referral Referral Referral
Page 419 of 718
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/22/2013 02/26/2013 02/25/2013 02/22/2013 02/26/2013 02/25/2013 02/26/2013 02/22/2013 02/25/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/22/2013 02/25/2013
03/31/2013
Mortgage complaints
SunTrust Bank Ocwen Ocwen JPMorgan Chase Wells Fargo Bank of America Arbor Residential Mortgage LLC Homeward Residential Homeward Residential Mortgage Investors Corporation Nationstar Mortgage Citibank Wells Fargo Capital One MetLife Bank Nationstar Mortgage Bank of America JPMorgan Chase Ocwen Bank of America Wells Fargo
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation
Page 420 of 718
03/31/2013
Yes
Yes
Mortgage complaints
327744 328523 326190 327768 327079 328697 327101 327125 327538 327730 327740 327118 326378 328492 327761 328340 328166 328589 326984 328567 327796
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage
Page 421 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
07002 97601 34452 60443 06851 92805 34981 74804 37771 30044 11791 44118 48150 21921 33134 19951 60625 75154 48382 94025 99205
Referral Referral Referral Referral Referral Web Referral Referral Web Referral Referral Referral Web Postal mail Referral Web Web Web Fax Web Referral
Page 422 of 718
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/25/2013 02/25/2013 02/22/2013 03/11/2013 02/26/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/22/2013
03/31/2013
Mortgage complaints
Valley National Bank JPMorgan Chase Bank of America Ocwen Bank of America Specialized Loan Servicing LLC Bank of America Citibank Bank of America Bayview Loan Servicing, LLC Bank of America SunTrust Bank Green Tree Servicing, LLC Ocwen Ocwen Bank of America Citibank EverBank Fifth Third Bank Wells Fargo Discover
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with monetary relief
Page 423 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
326644 327532 328302 327838 328477 328435 328057 327173 327619 327852 328650 327808 328266 327748 327774 327764 327169 327360 327279 326182 327471
Other mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Second mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Second mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 424 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other
91730 33027 92596 06911 30088 54118 33155 55038 21821 11572 89074 28079 95014 55117 91436 95608 94513 30340 28625 90255 30340
Referral Web Referral Web Referral Phone Fax Web Referral Referral Web Web Referral Referral Referral Referral Referral Fax Web Web Fax
Page 425 of 718
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/22/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Bank of America Wells Fargo Bank of America HSBC Ocwen Nationstar Mortgage U.S. Bancorp HSBC Hudson City Savings Bank Bank of America Bank of America Citibank Seterus Wells Fargo Bank of America Specialized Loan Servicing LLC JPMorgan Chase JPMorgan Chase Bank of America Bank of America
In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed Closed with explanation In progress Closed with explanation Closed with explanation
Page 426 of 718
03/31/2013
Yes Yes
Yes
Yes
Yes
Mortgage complaints
328294 327741 328688 327960 327860 327162 327004 327003 327330 326200 327759 327755 327168 327328 328612 328373 327416 327081 327739 327572 326197
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Second mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage FHA mortgage Reverse mortgage
Page 427 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
33409 92083 33065 94513 33056 32801 92516 82604 77459 32908 06606 11231 94513 32548 19802 22405 10842 02191 03079 97225 60620
Referral Referral Referral Phone Postal mail Postal mail Referral Phone Phone Web Referral Referral Referral Web Web Web Phone Referral Referral Web Postal mail
Page 428 of 718
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/25/2013 02/25/2013 02/26/2013 02/26/2013 03/06/2013 03/07/2013 03/06/2013 02/27/2013 02/22/2013 02/22/2013 02/25/2013 02/25/2013 03/06/2013 02/22/2013 02/25/2013 02/25/2013 02/22/2013 02/26/2013 02/25/2013 02/22/2013 02/25/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America Bank of America Bank of America JPMorgan Chase Ocwen OneWest Bank U.S. Bancorp Wells Fargo Bank of America Citibank Ocwen Specialized Loan Servicing LLC Bank of America Wells Fargo Wells Fargo RBS Citizens Bank of America Bank of America Wells Fargo Urban Financial Group Inc
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation
Page 429 of 718
03/31/2013
Yes
Yes Yes
Mortgage complaints
326539 327050 327743 327263 327835 327285 328001 328541 327043 327717 327738 328482 328436 327753 328610 328907 327458 325166 328613 327809 327123
Other mortgage FHA mortgage Other mortgage VA mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage
Page 430 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account
44288 22201 06610 43209 49047 11436 01810 89061
Phone Web Referral Phone Phone Web Phone Postal mail Referral
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/25/2013 02/28/2013 02/25/2013 02/22/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/26/2013
03/31/2013
48076 85383 91302 11791 97383 94597 33486 49509 55350 44057
Referral Referral Referral Web Referral Web Postal mail Web Referral Web Phone
97060
Referral
Page 431 of 718
Mortgage complaints
Wells Fargo Homeward Residential Bank of America Freedom Mortgage Citibank HSBC Sovereign Bank Bank of America EverBank Bank of America Bank of America PNC Bank HSBC JPMorgan Chase Green Tree Servicing, LLC Bayview Loan Servicing, LLC Vantium Capital HSBC PHH Mortgage Ocwen Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief In progress Closed Closed with explanation Closed with explanation Closed with explanation In progress Closed
Page 432 of 718
Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
328941 328332 327090 327553 326193 328714 328215 327152 327380 328363 327174 327161 327156 328261 327711 327068 327599 327171 327746 327779 327937
Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Home equity loan or line of credit Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 433 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account
17555 34639 07104 80239 90008 92881 91326 46804 94605 30240 02601 32801 02840 91325 55117 08812 45679 19129 11968 33884 33197
Postal mail Web Referral Phone Referral Web Web Referral Web Referral Web Referral Referral Referral Phone Referral Web Web Referral Referral Phone
Page 434 of 718
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/25/2013 02/25/2013 02/26/2013 02/22/2013 02/22/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/26/2013 02/26/2013 02/26/2013 02/22/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Bank of America PNC Bank Ocwen Wells Fargo HSBC JPMorgan Chase PNC Bank OneWest Bank Citibank Wells Fargo Wells Fargo Ocwen Bank of America Nationstar Mortgage Sovereign Bank Citibank Wells Fargo JPMorgan Chase Citibank JPMorgan Chase
Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation In progress Closed with explanation Closed with explanation Closed with monetary relief In progress Closed with explanation
Page 435 of 718
03/31/2013
Yes
Yes
Yes Yes
Yes
Mortgage complaints
326196 327775 328546 327795 328493 327071 327979 326991 327859 327074 327115 326188 327783 327935 326315 326222 327899 327077 327728 327754 327729
Other mortgage Other mortgage Home equity loan or line of credit Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Home equity loan or line of credit VA mortgage Other mortgage
Page 436 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Other
20009 93901 11977 30213 53104 11510 20132 78209 45013 46254 90277 98032 07302 33711 96755 76522 81505 17011 85603 28412 30152
Referral Referral Referral Referral Web Referral Fax Referral Referral Referral Referral Web Referral Fax Postal mail Web Phone Referral Referral Referral Referral
Page 437 of 718
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/22/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 03/06/2013 02/28/2013 02/25/2013 02/22/2013 03/01/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013
03/31/2013
Mortgage complaints
OneWest Bank JPMorgan Chase TD Bank Bank of America Flagstar Bank Wells Fargo Wells Fargo JPMorgan Chase Bank of America HSBC Green Tree Servicing, LLC Pinnacle Capital Mortgage Bank of America Urban Financial Group Inc JPMorgan Chase HSBC Ocwen Citibank JPMorgan Chase The Huntington National Bank Citibank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief In progress Closed with explanation
Page 438 of 718
Yes
Yes
Yes
03/31/2013
Mortgage complaints
327750 327763 327742 327828 327092 327874 325167 327770 327776 327084 327137 327988 327219 327925 326236 327856 327722 326192 327745 327105 327107
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 439 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
34239 33155 07083 30340 12721 32164 30213 76384 55056 44278 18974 95355 47265 92646 33025 97119 11003 91403 95828 12020 46112
Referral Referral Referral Fax Referral Referral Referral Referral Referral Referral Referral Phone Web Phone Web Web Referral Referral Referral Referral Referral
Page 440 of 718
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/22/2013 02/26/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/26/2013 02/25/2013
03/31/2013
Mortgage complaints
Citibank JPMorgan Chase PNC Bank Citibank JPMorgan Chase Bank of America Bank of America Wells Fargo Bank of America JPMorgan Chase JPMorgan Chase Wells Fargo Wells Fargo Bank of America Citibank Nationstar Mortgage Select Portfolio Servicing, Inc Ocwen Ocwen Ocwen Bank of America
Closed with explanation In progress In progress Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation
Page 441 of 718
03/31/2013
Yes
Mortgage complaints
328547 328136 326523 328551 328694 328483 328323 328564 328574 327080 328328 327782 327149 327497 327093 327791 325168 327833 328352 327771 328152
Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 442 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure
94619 55434 33134 27278 92021 21075 90720 98335 12553 14616 48187 34990 08884 19090 60425 92336 30067 76108 11697 19943 34233
Web Web Postal mail Web Web Web Referral Web Web Referral Phone Referral Referral Phone Referral Postal mail Referral Referral Referral Referral Postal mail
Page 443 of 718
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013
02/25/2013 02/25/2013 02/22/2013 02/26/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/26/2013 02/25/2013 02/26/2013 02/26/2013 02/25/2013 02/26/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/26/2013 02/25/2013
03/31/2013
Mortgage complaints
Homeward Residential JPMorgan Chase Citibank Bank of America Citibank JPMorgan Chase Ocwen Fifth Third Bank JPMorgan Chase PNC Bank Bank of America Bank of America PHH Mortgage RBS Citizens Select Portfolio Servicing, Inc Green Tree Servicing, LLC Wells Fargo Wells Fargo Wells Fargo RBS Citizens PHH Mortgage
Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with non-monetary relief In progress Closed with non-monetary relief Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with monetary relief
Page 444 of 718
03/31/2013
Yes
Yes
Yes Yes
Yes
Mortgage complaints
327544 327719 327456 327762 327767 328588 327773 326191 328009 327076 327792 327702 327072 326985 328447 327255 326634 327075 325599 324392 325652
VA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage
Page 445 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
77095 96019 98105 55082 22302 95841 94597 02152 21239 13606
Web Referral Web Referral Referral Web Referral Referral Web Referral Web
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/21/2013 02/21/2013 02/21/2013
02/25/2013 02/25/2013 02/25/2013 02/25/2013 03/22/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013 02/25/2013 02/25/2013 02/22/2013 02/22/2013 02/26/2013 02/22/2013 02/21/2013 02/25/2013
03/31/2013
20716 37876 22405 83856 07480 91203 11755 08873 89149 10308
Referral Referral Web Referral Web Web Referral Web Web Phone
Page 446 of 718
Mortgage complaints
USAA Savings Bank of America Nationstar Mortgage PHH Mortgage Ocwen Wells Fargo JPMorgan Chase Nationstar Mortgage Bank of America KeyBank NA Bank of America Wells Fargo Wells Fargo OneWest Bank Bank of America HSBC JPMorgan Chase Bank of America Capital One Bank of America Bank of America
Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed In progress Closed with explanation Closed with explanation
Page 447 of 718
03/31/2013
Yes
Mortgage complaints
325996 324760 325978 325213 325566 325133 326177 326613 325265 325915 326163 325638 322808 325328 326164 326008 324388 326110 326172 322696 324398
Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Second mortgage Other mortgage FHA mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage
Page 448 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
98042 19067 92020 28027 55112 30087 21206 84780 34473 07631 48076 80456 34986 33009 91203 48451 94596 11694 32839 53925 21113
Referral Web Web Phone Referral Referral Web Web Web Web Web Phone Postal mail Phone Web Referral Web Referral Web Postal mail Referral
Page 449 of 718
02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013
02/22/2013 02/21/2013 02/22/2013 02/21/2013 02/22/2013 02/25/2013 02/22/2013 02/22/2013 02/21/2013 02/22/2013 02/22/2013 02/22/2013 02/21/2013 02/21/2013 02/22/2013 02/22/2013 02/21/2013 02/22/2013 02/22/2013 02/21/2013 02/22/2013
03/31/2013
Mortgage complaints
Bank of America Homeward Residential Wells Fargo Green Tree Servicing, LLC TCF National Bank OneWest Bank Bogman, Inc Green Tree Servicing, LLC SunTrust Bank Wells Fargo Bank of America OneWest Bank Wells Fargo Bank of America JPMorgan Chase Bank of America Green Tree Servicing, LLC Bank of America SunTrust Bank Bank of America JPMorgan Chase
Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief
Page 450 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
326105 325882 326062 325459 326970 325162 326144 326625 325249 326052 325561 325105 326075 325860 325798 325682 326109 326108 324702 326099
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Second mortgage Other mortgage Other mortgage
Page 451 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
40160 92131 99207
Referral Web Referral Postal mail
02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013
02/25/2013 02/22/2013 02/22/2013 03/01/2013 02/26/2013 02/21/2013 02/22/2013 02/22/2013 02/21/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/25/2013 02/22/2013 02/25/2013 02/25/2013 02/25/2013 02/21/2013 02/22/2013
03/31/2013
21014 71149 20735 92814 33137 90605 21784 95404 20037 30066 06524 60649 60629 33029 60603 30062
Referral Web Referral Fax Web Phone Referral Web Web Fax Web Phone Referral Referral Postal mail Referral
Page 452 of 718
Mortgage complaints
Wells Fargo Bank of America Bank of America Statebridge Company RBS Citizens JPMorgan Chase Wells Fargo JPMorgan Chase JPMorgan Chase Nationstar Mortgage JPMorgan Chase JPMorgan Chase EverBank Nationstar Mortgage JPMorgan Chase Citibank Nationwide Advantage Mortgage Company Wells Fargo JPMorgan Chase Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 453 of 718
Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Mortgage complaints
326162 325862 326955 325928 325954 325569 325570 324389 325579 326600 325818 325182 325622 325916 325380 326072 325200 325195 325227 326028 325918 326060
Other mortgage Conventional fixed mortgage Second mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage
Page 454 of 718 03/31/2013
Mortgage complaints
Settlement process and costs Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure
97060 48084 80013 92106 94533 33478 34442 22443 92154
Web Web Postal mail Web Web Referral Referral Web Phone Referral
02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013
02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/21/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/21/2013 02/22/2013 02/25/2013 02/22/2013 02/21/2013 02/22/2013 02/22/2013 02/22/2013
03/31/2013
17329 38671 53403 07631 28607 98816 37115 66056 60431 12566 54619 20910
Web Web Web Web Postal mail Web Web Web Postal mail Web Web Web
Page 455 of 718
Mortgage complaints
Ocwen PNC Bank U.S. Bancorp Wells Fargo Wells Fargo Citibank Wells Fargo Bank of America Bank of America OneWest Bank Homeward Residential Bank of America Nationstar Mortgage Bank of America Green Tree Servicing, LLC JPMorgan Chase Wells Fargo Wells Fargo Bank of America Bank of America BMO Harris Bank of America
Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 456 of 718
Yes No Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Yes
Yes
Yes Yes Yes

03/31/2013
Mortgage complaints
326067 326039 325989 325647 326923 325678 326118 326114 326616 326026 325994 325539 325773 326083 325528 326044 325555 325263 325748 325684 325907
FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 457 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure
01550 07867 89436 34293 93543 07821 49301 98391 89123 10460 48134 29745 93013 21074 76006 97233 30019 23120
Web Referral Referral Web Web Phone Referral Referral Web Web Web Postal mail Web Web Web Web Referral Web Referral
02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013
02/22/2013 02/22/2013 02/22/2013 02/25/2013 02/25/2013 02/25/2013 02/22/2013 02/22/2013 02/21/2013 02/22/2013 02/22/2013 02/25/2013 02/22/2013 02/22/2013 02/21/2013 03/15/2013 03/13/2013 02/21/2013 02/22/2013 02/25/2013 02/25/2013
03/31/2013
90063 94605
Web Web
Page 458 of 718
Mortgage complaints
Bank of America Bank of America Bank of America Pentagon FCU JPMorgan Chase Wells Fargo Wells Fargo Bank of America Bank of America Nationstar Mortgage Homeward Residential HSBC Wells Fargo SunTrust Bank Bank of America JPMorgan Chase Ocwen Ocwen Bank of America Nationstar Mortgage OneWest Bank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 459 of 718
03/31/2013
Yes
Yes
Mortgage complaints
325510 326140 326136 326113 325685 325686 325119 325102 325904 326029 325981 325731 325917 326174 326155 325278 324705 325565 324693 325564 326116
Conventional fixed mortgage FHA mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit
Page 460 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account
18330 33319 95648 30062 78744 00200 32606 48382 33042 75092 62626 20011 78741 20782 45223 33444 02119 87042 40362 11755 93950
Postal mail Web Web Referral Referral Referral Referral Fax Web Referral Phone Referral Phone Web Web Web Phone Referral Web Referral Referral
Page 461 of 718
02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013
02/25/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/21/2013 02/22/2013 02/22/2013
03/31/2013
Mortgage complaints
Flagstar Bank Wells Fargo Bank of America Nationstar Mortgage Bank of America JPMorgan Chase Bank of America JPMorgan Chase Ocwen Bank of America Nationstar Mortgage BB&T Financial Wells Fargo Wells Fargo Bank of America PNC Bank Ocwen USAA Savings Nationstar Mortgage JPMorgan Chase Bank of America
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 462 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes Yes
Yes
Yes
Mortgage complaints
325676 326121 325765 326097 326007 324395 326624 325824 326157 325116 325728 326170 326178 326043 325630 326952 325345 325189 325910 325930 326104
Other mortgage Conventional adjustable mortgage (ARM) Second mortgage Other mortgage VA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 463 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Settlement process and costs Settlement process and costs Settlement process and costs Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
32713 21231 94513 48855 31909 77363 02324 10025 80601 93003 90731 98055 19145 03820 20657 24026 98411 92376 32829 06460 40403
Web Web Referral Referral Web Web Web Web Web Postal mail Web Web Web Referral Web Web Postal mail Postal mail Fax Web Referral
Page 464 of 718
02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013
02/25/2013 02/22/2013 03/06/2013 02/25/2013 02/22/2013 02/21/2013 02/25/2013 02/22/2013 02/22/2013 02/21/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/22/2013 02/21/2013 03/04/2013 02/26/2013 02/22/2013 02/22/2013
03/31/2013
Mortgage complaints
Bank of America JPMorgan Chase Specialized Loan Servicing LLC TCF National Bank Residential Credit Solutions Bank of America JPMorgan Chase Citibank Bank of America OneWest Bank Nationstar Mortgage Nationstar Mortgage JPMorgan Chase Bank of America Bank of America Bank of America Capital One Ocwen Bank of America Bank of America Bank of America
Closed with explanation In progress Closed Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 465 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes
Yes
Yes
Yes
03/31/2013
Mortgage complaints
325856 325099 325291 326103 326102 324692 326036 324574 324643 325558 325758 325120 326916 325362 325779 325613 325229 325554 323398 321377 323460
Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Second mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage
Page 466 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
13601 11703 92019 48122 27519 32179 30519 23235 22191 40391 02532 30906
Referral Referral Web Referral Referral Postal mail Referral Postal mail Postal mail Referral Web Phone Postal mail
02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/20/2013 02/20/2013 02/20/2013
02/22/2013 02/22/2013 02/21/2013 02/22/2013 02/25/2013 02/21/2013 02/22/2013 02/21/2013 02/21/2013 02/22/2013 02/22/2013 02/22/2013 02/21/2013 02/21/2013 02/22/2013 02/26/2013 03/07/2013 02/22/2013 02/21/2013 02/20/2013 02/21/2013
03/31/2013
88415 08244
Phone Web Postal mail
60431 32563 92071 23234 48315
Postal mail Referral Referral Web Phone

Page 467 of 718
Mortgage complaints
Wells Fargo Bank of America Ocwen JPMorgan Chase Nationstar Mortgage HSBC Bank of America Wells Fargo USAA Savings Bank of America Wells Fargo Ocwen SunTrust Bank Bank of America PNC Bank Bank of America Bank of America Wells Fargo Wells Fargo Green Tree Servicing, LLC Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 468 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Mortgage complaints
324769 324755 324173 322784 324182 321980 322757 323386 321544 321548 324178 322709 322754 324343 323423 324338 322787 323036 321623 321540 324100
Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage
Page 469 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account
92881 28226 32789 48836 91401 34448 19140 33559 95928 21804 32250 92562 60653 80134 85746 61107 54729 85226 70605 92660 33190
Web Referral Postal mail Referral Web Postal mail Web Web Referral Referral Postal mail Referral Postal mail Referral Web Referral Referral Referral Postal mail Referral Web
Page 470 of 718
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
03/06/2013 02/21/2013 02/21/2013 03/21/2013 02/21/2013 02/20/2013 02/20/2013 02/20/2013 02/21/2013 02/27/2013 02/21/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/22/2013 02/21/2013 02/22/2013 02/20/2013 02/21/2013 02/21/2013
03/31/2013
Mortgage complaints
Ocwen JPMorgan Chase SunTrust Bank Bank of America Bank of America HSBC JPMorgan Chase Citibank Bank of America Bank of America SunTrust Bank Wells Fargo Select Portfolio Servicing, Inc Bank of America Ocwen Wells Fargo JPMorgan Chase Provident Funding JPMorgan Chase OneWest Bank Green Tree Servicing, LLC
Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 471 of 718
03/31/2013
Yes
Yes
Mortgage complaints
324214 323395 322779 324329 320118 324281 323507 320090 323639 322689 324337 324752 322031 322795 321552 323011 325087 323760 324275 323404 323466
Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Reverse mortgage FHA mortgage Second mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 472 of 718 03/31/2013
Mortgage complaints
Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting
80021 94561 98282 27455 34476 33193 75702 76107 48875 48382 19711 33469 06260 31522 95614 91362 55378 02642 77099 90009 33437
Web Referral Referral Web Postal mail Fax Phone Web Web Fax Web Referral Web Referral Referral Referral Referral Postal mail Phone Referral Postal mail
Page 473 of 718
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
02/21/2013 02/21/2013 02/22/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/20/2013 02/20/2013 02/20/2013 02/21/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/20/2013
03/31/2013
Mortgage complaints
Ocwen JPMorgan Chase Wells Fargo Ocwen JPMorgan Chase Citibank Citibank OneWest Bank Fifth Third Bank EverBank Citibank PNC Bank Bayview Loan Servicing, LLC Bank of America Bank of America JPMorgan Chase U.S. Bancorp Ocwen Bank of America Arvest Bank TD Bank
Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 474 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Mortgage complaints
324322 324751 324335 325039 322771 322270 324139 324247 322803 324773 322785 323026 324108 322824 322800 324243 323594 323435 324361 324246 323029
Conventional fixed mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Reverse mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 475 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Credit decision / Underwriting Loan servicing, payments, escrow account Settlement process and costs
08077 32771 33175 38401 20146
Web Referral Web Web Web Referral
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/20/2013 02/22/2013 02/21/2013 02/21/2013 02/22/2013 03/06/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/21/2013
03/31/2013
95045 31406 21136 06106 12018 77381 21666 63107 30097 44004 37179 21208 90601 77450 32773
Phone Referral Referral Web Referral Referral Fax Postal mail Referral Web Web Web Web Referral Referral
Page 476 of 718
Mortgage complaints
Citibank Flagstar Bank Bank of America Regions Nationstar Mortgage Bank of America Ocwen PHH Mortgage Flagstar Bank Ocwen Sovereign Bank BBVA Compass Select Portfolio Servicing, Inc Reverse Mortgage Solutions UBS Bank Bank of America Nationstar Mortgage BB&T Financial Pinnacle Capital Mortgage PNC Bank M&T Bank
In progress In progress Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed In progress Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation In progress
Page 477 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
321525 324578 324378 324033 324765 323837 324589 324320 322690 322783 323813 324081 323890 322691 324276 324324 321551 323037 321527 325097 323015
Conventional fixed mortgage Other mortgage VA mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) VA mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Other mortgage Second mortgage Other mortgage Other mortgage Second mortgage Other mortgage
Page 478 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure
20912 85226 43123 63146 40206 11937 93446 94501 48382 48033 11412 91361 93030 48382 98375 32174 28704 18466 97477 94568 33458
Web Postal mail Web Web Referral Web Referral Web Fax Referral Web Postal mail Web Fax Web Referral Referral Referral Web Fax Referral
Page 479 of 718
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
02/20/2013 02/20/2013 02/21/2013 02/20/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/21/2013 02/25/2013 02/21/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 03/06/2013 02/21/2013 02/20/2013 02/21/2013
03/31/2013
Mortgage complaints
Bank of America MetLife Bank Wells Fargo U.S. Bancorp PNC Bank Homeward Residential Wells Fargo Nationstar Mortgage Fifth Third Bank JPMorgan Chase JPMorgan Chase HSBC JPMorgan Chase Wells Fargo Ocwen Wells Fargo Fifth Third Bank Ocwen Citibank Green Tree Servicing, LLC Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation
Page 480 of 718
Yes No Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
321555 323222 321878 322798 324272 323566 321705 324339 323351 324748 322675 322882 324754 323125 320117 322804 323332 323396 322700 321549 322797
Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 481 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
33774 10009 34209 80909 91730 22980 30530 48085 83651 90640 60510 07095 53255 29926 34476 30253 32738 33525 89012 29910 35226
Postal mail Postal mail Phone Referral Referral Web Web Referral Web Web Referral Web Phone Postal mail Postal mail Referral Web Referral Web Referral Referral
Page 482 of 718
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
02/20/2013 02/20/2013 02/20/2013 02/21/2013 02/21/2013 02/21/2013 02/20/2013 02/22/2013 02/21/2013 02/26/2013 02/21/2013 02/20/2013 02/21/2013 03/13/2013 02/20/2013 02/22/2013 02/20/2013 02/21/2013 02/21/2013 02/21/2013 02/22/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Citibank Nationstar Mortgage Bank of America JPMorgan Chase Wells Fargo JPMorgan Chase U.S. Bancorp Loan Care Real Time Resolutions Bank of America Bank of America Specialized Loan Servicing LLC Citibank Bank of America Bank of America Bayview Loan Servicing, LLC JPMorgan Chase Nationstar Mortgage Wells Fargo Ocwen
Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 483 of 718
03/31/2013
Yes
Mortgage complaints
322687 324208 324259 322781 323672 322193 324295 321956 323012 324744 325088 324341 323295 322801 322708 323378 324318 322743 324746 324344 322786
Second mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 484 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
48382 97086 34610 48302 21117
Fax Web Referral Referral Web Fax
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
02/20/2013 02/21/2013 02/21/2013 02/25/2013 02/20/2013 02/20/2013 02/21/2013 02/20/2013 03/18/2013 02/21/2013 02/21/2013 02/22/2013 02/20/2013 02/22/2013 02/21/2013 02/21/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/21/2013
03/31/2013
11716 22554 19047 92128 48174 03054 83709 30290 94610 19104 02446
Phone Postal mail Referral Web Web Referral Web Referral Web Web Postal mail Postal mail
44023 92154 92083
Web Referral Referral

Page 485 of 718
Mortgage complaints
EverBank Bank of America Bank of America Bank of America Wells Fargo Bank of America JPMorgan Chase Bank of America HSBC Wells Fargo Resurgent Capital Services L.P. Nationstar Mortgage Bank of America Wells Fargo OneWest Bank RBS Citizens Wells Fargo Ocwen Green Tree Servicing, LLC Wells Fargo Wells Fargo
In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 486 of 718
No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Mortgage complaints
321550 324019 324260 323038 321532 324273 324374 323929 323393 322765 323183 324736 324383 325079 322812 323740 324741 322271 322699 321543 323930
Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage
Page 487 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
27889 96822 70114 21915 34759 00682 32583 89052 33325 34608 90016 95060 33326 92128 02909 94070 29303 08402 89012 93535 54022
Referral Web Referral Web Web Referral Web Web Referral Postal mail Web Web Web Web Web Web Web Referral Web Referral Web
Page 488 of 718
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/20/2013 03/04/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 03/06/2013 02/20/2013 02/20/2013 02/21/2013 02/21/2013 02/21/2013 02/20/2013
03/31/2013
Mortgage complaints
Wells Fargo Green Tree Servicing, LLC HSBC PNC Bank Wells Fargo Banco Popular de Puerto Rico U.S. Bancorp JPMorgan Chase Citibank Bank of America Bayview Loan Servicing, LLC Wells Fargo Nationstar Mortgage OneWest Bank Wells Fargo First Financial Services, Inc. SunTrust Bank Specialized Loan Servicing LLC SunTrust Bank Homeward Residential Bank of America
Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation
Page 489 of 718
No Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Yes
Yes
Yes
Yes
03/31/2013
Mortgage complaints
322789 323402 321617 321529 322792 323232 323391 323236 322093 324340 323408 324319 323349 323505 322776 323343 324036 323514 324266 323319 320119
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage
Page 490 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account
87123 91752 50058 93065 77070 60431 85029 90278 20720 08012 75501 94605 22191 76244 98125 33161 27948 30135 21133 97236 34476
Referral Referral Postal mail Web Referral Web Referral Postal mail Fax Referral Phone Web Web Postal mail Referral Phone Phone Web Referral Fax Postal mail
Page 491 of 718
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
02/21/2013 02/22/2013 02/20/2013 02/20/2013 02/22/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/21/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/21/2013 02/21/2013 02/20/2013 02/20/2013 02/21/2013 02/21/2013 02/20/2013
03/31/2013
Mortgage complaints
Bank of America Nationstar Mortgage Bank of America Nationstar Mortgage Bank of America Bank of America Bank of America Bank of America EverBank Bank of America Dovenmuehle Mortgage Inc. Wells Fargo PNC Bank Citibank U.S. Bancorp Bank of America Wells Fargo U.S. Bancorp HSBC Ocwen JPMorgan Chase
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 492 of 718
03/31/2013
Mortgage complaints
323092 324149 324360 324280 325078 321541 319057 321340 319058 321061 319128 321459 319147 321472 319164 321439 319229 321442 320563 321522 319626
Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage
Page 493 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure
94112 22630 44060 76210 08753 01844 98466 28277 48322 96778 39773 48382 34786 17022 01022 61241 48085 60162 56630 23836 75134
Postal mail Phone Web Web Referral Referral Web Web Web Postal mail Web Referral Fax Web Phone Referral Fax Referral Postal mail Web Web
Page 494 of 718
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/21/2013 02/20/2013 02/20/2013 02/19/2013 02/20/2013 02/19/2013 02/21/2013 02/19/2013 02/20/2013 02/19/2013 02/21/2013 02/19/2013 02/21/2013 03/01/2013 02/20/2013 02/19/2013
03/31/2013
Mortgage complaints
Bank of America SunTrust Bank Wells Fargo Ocwen Wells Fargo People's United Bank Discover MetLife Bank Homeward Residential Ocwen Bank of America Wells Fargo JPMorgan Chase Ocwen Bank of America Bank of America Bank of America Ocwen PNC Bank Quicken Loans Bank of America
Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 495 of 718
03/31/2013
Yes Yes
Yes
Yes
Yes
Yes
Mortgage complaints
321452 319422 321413 319431 321411 322241 321449 320018 321428 319547 321417 319537 321252 321092 321458 319538 321446 319539 321456 319569 321384
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage VA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage
Page 496 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
95123
Referral Postal mail
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
02/21/2013 02/19/2013 02/21/2013 02/19/2013 02/21/2013 02/20/2013 02/21/2013 02/19/2013 02/21/2013 02/19/2013 02/21/2013 02/19/2013 02/21/2013 02/19/2013 02/21/2013 02/19/2013 02/21/2013 03/07/2013 03/01/2013 02/19/2013 02/20/2013
03/31/2013
91367 28075 03053 60071 30039 65203 19082 45324 92835 07082 92504 64133 33511 30101 35773 90278 20020 11978 32927
Referral Web Referral Web Referral Phone Referral Web Referral Referral Phone Web Referral Referral Referral Referral Referral Phone Web
Page 497 of 718
Mortgage complaints
Citibank Citibank Bank of America Wells Fargo Bank of America BMO Harris Specialized Loan Servicing LLC Bank of America Bank of America PNC Bank Capital One OneWest Bank Homeward Residential Wells Fargo TD Bank Bank of America Bank of America Wells Fargo PennyMac Loan Services, LLC Wells Fargo U.S. Bancorp
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 498 of 718
Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Mortgage complaints
319542 321425 319999 321471 320515 321444 320313 320109 321001 322262 320466 321491 320504 321410 320318 321457 320919 322259 320583 320069 320200
Other mortgage Home equity loan or line of credit FHA mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 499 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure
85705 94903 48235 19056 32907 48858 48221 92677 18466 33409 84404 76209 11733 03855 07642 90262 22193 33409 19971 28277 16117
Referral Referral Web Web Referral Referral Referral Web Postal mail Referral Referral Web Referral Referral Referral Referral Fax Referral Referral Referral Postal mail
Page 500 of 718
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
02/20/2013 02/21/2013 02/19/2013 02/20/2013 02/20/2013 02/21/2013 02/19/2013 02/20/2013 02/20/2013 02/21/2013 02/19/2013 02/20/2013 02/19/2013 02/25/2013 02/19/2013 02/22/2013 02/20/2013 02/21/2013 02/19/2013 02/22/2013 02/19/2013
03/31/2013
Mortgage complaints
Residential Credit Solutions Bank of America Wells Fargo Flagstar Bank Wells Fargo PNC Bank JPMorgan Chase JPMorgan Chase Ocwen Wells Fargo Freedom Mortgage JPMorgan Chase JPMorgan Chase Ocwen Hudson City Savings Bank Bank of America EverBank Wells Fargo JPMorgan Chase Nationstar Mortgage Wells Fargo
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 501 of 718
Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Mortgage complaints
320098 320383 321486 322647 322263 320451 322258 320543 321443 320607 322641 322223 321469 320531 321517 322204 321414 320617 322664 320794 321489
Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit
Page 502 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Application, originator, mortgage broker Loan servicing, payments, escrow account
91506 32225 29572
Referral Referral Web Postal mail
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
02/21/2013 02/19/2013 02/20/2013 02/19/2013 02/21/2013 02/19/2013 02/21/2013 02/19/2013 02/21/2013 03/07/2013 02/20/2013 02/19/2013 02/20/2013 02/20/2013 02/27/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/20/2013 02/21/2013
03/31/2013
33409 85048 33409 77014 76227 23666 20024 78664 20777 94080 58801 31419 07652 97389 48174 92131 85209
Referral Referral Referral Referral Referral Referral Web Postal mail Web Referral Web Referral Referral Referral Web Web Web
Page 503 of 718
Mortgage complaints
Green Tree Servicing, LLC Ocwen Wells Fargo Ocwen Bank of America Wells Fargo Bank of America Nationstar Mortgage Bank of America Carrington Mortgage Wells Fargo Nationstar Mortgage SunTrust Bank Wells Fargo Bank of America Bank of America Wells Fargo Bank of America Bank of America Nationstar Mortgage Specialized Loan Servicing LLC
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed
Page 504 of 718
03/31/2013
Yes
Mortgage complaints
320271 321501 320548 321422 322639 321511 320711 321433 320542 321440 320644 321426 320650 321421 320704 321387 320768 321430 320368 321454 320397
Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Second mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage
Page 505 of 718 03/31/2013
Mortgage complaints
Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure
21237 91304 19560 33065 30039 30157 19013 03253 11967 33016 96797 07481 32825 20132 03858 28401 03867 28376 11363 22003 53590
Phone Web Referral Referral Referral Web Referral Referral Referral Referral Referral Referral Referral Referral Referral Web Referral Referral Web Referral Phone
Page 506 of 718
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
03/07/2013 02/20/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/21/2013 02/21/2013 02/19/2013 02/21/2013 02/19/2013 02/21/2013 02/20/2013 02/21/2013 02/21/2013 02/20/2013 03/14/2013 02/21/2013 02/20/2013 02/22/2013 02/19/2013
03/31/2013
Mortgage complaints
Capital One Select Portfolio Servicing, Inc Select Portfolio Servicing, Inc Wells Fargo Select Portfolio Servicing, Inc Ocwen Wells Fargo Bank of America PNC Bank Bank of America Nationstar Mortgage Bank of America Seterus Bank of America Bank of America Citibank JPMorgan Chase Bank of America Quicken Loans Citibank Bank of America
Closed with monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with non-monetary relief
Page 507 of 718
03/31/2013
Yes
Mortgage complaints
321350 320096 322260 320425 321476 320440 322211 320486 320258 320692 322225 320105 320060 320520 322176 320527 321455 320688 321515 320530 321310
Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 508 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
18104 79902 33409 92881 88313 34668 28173 53222 73027 03235 92663 27406 53191 74048 96709 93421 60188 33023 02909 87402 87507
Web Web Referral Postal mail Phone Postal mail Web Web Web Referral Referral Web Web Web Web Web Referral Referral Web Web Phone
Page 509 of 718
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
02/20/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/20/2013 02/21/2013 02/19/2013 02/21/2013 02/20/2013 02/21/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/19/2013 02/22/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Ocwen Freedom Mortgage Wells Fargo Bank of America Bank of America Bank of America Bank of America Wells Fargo Wells Fargo Sallie Mae Bank of America Homeward Residential U.S. Bancorp Bank of America Residential Credit Solutions Citibank Real Time Resolutions Wells Fargo Green Tree Servicing, LLC HSBC
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation
Page 510 of 718
Yes
Yes
Yes
03/31/2013
Mortgage complaints
322244 321364 320100 321325 320680 321311 320036 321460 320037 322261 320038 321348 320593 322215 320595 321313 320599 321330 320039 321490 320106
Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Home equity loan or line of credit VA mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Conventional fixed mortgage
Page 511 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
31029 85248 06438 33155 44131 33467 48382 20002 48382 33409 48382 01876 23222 90010 87507 33830 98258 89508 48382 30039 40272
Web Web Web Fax Referral Web Fax Referral Fax Referral Fax Web Web Web Postal mail Web Web Web Fax Web Web
Page 512 of 718
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
02/21/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/21/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/28/2013 02/20/2013 02/19/2013 02/20/2013 02/20/2013 02/20/2013 02/19/2013
03/31/2013
Mortgage complaints
Primary Residential Mortgage Green Tree Servicing, LLC HSBC JPMorgan Chase PHH Mortgage Bank of America Nationstar Mortgage Wells Fargo Ocwen Select Portfolio Servicing, Inc Flagstar Bank Bank of America Green Tree Servicing, LLC Specialized Loan Servicing LLC Nationstar Mortgage Wells Fargo Wells Fargo U.S. Bancorp Citibank Bank of America Bank of America
In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation In progress Closed with explanation Closed with explanation
Page 513 of 718
03/31/2013
Yes
Yes
Yes Yes
Yes
Yes
Mortgage complaints
321418 320040 322672 320632 320634 320611 320041 320678 322220 320991 320685 322195 320821 320035 320690 320695 320696 320697 320063 320698 320699
Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 514 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other
33615 48382 01867 44685 96143 46534 48382 91702 33414 32966 95747 77492
Referral Fax Referral Web Web Phone Fax Web Postal mail Referral Referral Referral Referral
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
02/21/2013 02/19/2013 02/21/2013 02/20/2013 02/19/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/19/2013 02/20/2013 03/06/2013 02/20/2013 02/20/2013 02/20/2013
03/31/2013
91730 76017 03601 32225 33162 28412 03036 30236
Referral Referral Referral Referral Referral Referral Referral Referral

Page 515 of 718
Mortgage complaints
Wells Fargo JPMorgan Chase Ocwen Citibank Dovenmuehle Mortgage Inc. First Tennessee Bank Wells Fargo Select Portfolio Servicing, Inc Flagstar Bank Citibank Wells Fargo JPMorgan Chase Wells Fargo Wells Fargo JPMorgan Chase Bank of America Bank of America PHH Mortgage Wells Fargo Bank of America Citibank
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 516 of 718
03/31/2013
Yes
Yes
Mortgage complaints
320703 320110 320709 320710 320712 320716 321228 321287 320581 320834 320857 320865 320043 322233 322194 320080 322633 322181 320978 321132 321164
Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Second mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 517 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
03303 03031 10598 03839 33025 95973 22125 29729 72204 55906 91739 48768 48382 07030 32824 33313 28277 91935 30542 30044 28212
Referral Referral Referral Referral Referral Web Referral Referral Web Web Phone Phone Fax Web Web Fax Web Web Web Referral Referral
Page 518 of 718
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
02/21/2013 02/21/2013 02/19/2013 02/19/2013 02/21/2013 02/19/2013 02/20/2013 02/20/2013 02/20/2013 02/19/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/19/2013 02/20/2013 02/20/2013 02/20/2013
03/31/2013
Mortgage complaints
Bank of America JPMorgan Chase Wells Fargo JPMorgan Chase Nationstar Mortgage Bank of America OneWest Bank SunTrust Bank Citibank Wells Fargo Citibank JPMorgan Chase Nationstar Mortgage TD Bank OneWest Bank Bank of America Bayview Loan Servicing, LLC Bank of America PHH Mortgage Bank of America SunTrust Bank
Closed with explanation Closed Closed with monetary relief Closed with explanation Closed with explanation Closed with monetary relief Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation
Page 519 of 718
Yes Yes
Yes
Yes
Yes
03/31/2013
Mortgage complaints
321006 322199 321037 321059 321283 320128 321101 321102 321118 321151 321152 321157 322253 321033 321216 321312 321248 319045 318944 318951 318952
Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage FHA mortgage
Page 520 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Application, originator, mortgage broker Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
92112 92101 93401 55379 93433 30157 61376 81211 30215 94044 80512 21703 94501 75071 85254 11520 23231 29680 91764 20720 49509
Phone Web Postal mail Web Referral Referral Phone Postal mail Web Web Web Web Web Postal mail Web Referral Web Web Web Web Web
Page 521 of 718
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013
02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/19/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
03/31/2013
Mortgage complaints
Bank of America Citibank OneWest Bank OneWest Bank Bank of America JPMorgan Chase U.S. Bancorp Ocwen E*Trade Bank Bank of America Nationstar Mortgage JPMorgan Chase Wells Fargo Ocwen Green Tree Servicing, LLC Homeward Residential SunTrust Bank HSBC Bank of America Ocwen Wells Fargo
Closed with explanation In progress In progress Closed with explanation Closed Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 522 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Mortgage complaints
318954 318962 319028 318963 318968 318972 318978 318982 318985 319679 318993 318976 319943 319002 319012 319013 319016 319017 319025 319027 318909
Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage FHA mortgage Conventional fixed mortgage FHA mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional fixed mortgage
Page 523 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
10941 92264 20198 19128 21701 02302 78681 70131 78578 31029 46075 48183 63114 98374 54155 45176 78218 21075 94549 60540 64055
Page 524 of 718
02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013
02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/21/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
03/31/2013
Mortgage complaints
Bank of America JPMorgan Chase JPMorgan Chase JPMorgan Chase SunTrust Bank Wells Fargo Homeward Residential Wells Fargo Citibank SunTrust Bank Citibank Bank of America Citibank Wells Fargo Citibank Bank of America Homeward Residential Citibank Wells Fargo Citibank Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation In progress Closed with explanation
Page 525 of 718
03/31/2013
Yes
Yes Yes
Mortgage complaints
318948 319048 318669 319053 319044 318910 318927 318930 319713 318925 318915 319585 318867 318869 318872 318871 318878 318882 318889 318890 318893
Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage VA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 526 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
60521 92506 94510 30016 33169 34655 08330 63034 30252 32578 19979 33870 85929 22310 72153 30152 32703 48197 98503 20146 92110
Web Web Web Web Web Web Web Web Web Web Web Web Web Web Referral Web Web Web Web Web Web
Page 527 of 718
02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/18/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013
02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/26/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/27/2013 02/19/2013 02/20/2013 02/19/2013 03/06/2013 02/19/2013 02/20/2013 02/19/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America U.S. Bancorp Ocwen Citibank Bank of America Provident Funding HSBC Specialized Loan Servicing LLC Bank of America Bank of America JPMorgan Chase HSBC Capital One Bank of America Ocwen Select Portfolio Servicing, Inc Ocwen Ocwen Citibank Wells Fargo
Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 528 of 718
03/31/2013
Yes
Mortgage complaints
318894 320007 319653 318122 319955 318113 318858 318866 318860 318864 318833 318836 318842 320009 318405 318770 318818 318775 318776 318667 318777
Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional adjustable mortgage (ARM)
Page 529 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure
32935 92120 08751 51104 32208 21779 28574 60102 60469 11412 20737 94598 94061 11233 90048 22043 32703 67207 95959 90065 12804
Web Web Email Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web
Page 530 of 718
02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/17/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013
02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 03/06/2013 02/19/2013 02/19/2013 02/19/2013
03/31/2013
Mortgage complaints
JPMorgan Chase JPMorgan Chase Citibank Wells Fargo Wells Fargo Select Portfolio Servicing, Inc Bank of America Citibank HSBC Select Portfolio Servicing, Inc Wells Fargo Loan Care Wells Fargo Bank of America OneWest Bank Green Tree Servicing, LLC Bank of America Ocwen Homeward Residential Bank of America Wells Fargo
Closed with monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 531 of 718
03/31/2013
Yes
Yes
Mortgage complaints
319584 318778 318779 318783 319630 319583 318790 318792 318796 318760 318803 318804 318806 318810 318813 318763 318794 318801 318768 318772 318769
Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit VA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional adjustable mortgage (ARM)
Page 532 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure
92107 18032 17603 30022 18951 34453 72565 06791 65026 35803 20006 30058 34758 21234 33026 32164 80229 19118 02368 11784 76244
Page 533 of 718
02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/16/2013
02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 03/04/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America Ocwen SunTrust Bank First Niagara Bank Ocwen Ocwen Ocwen Bank of America EverBank Ocwen Wells Fargo Wells Fargo Ocwen Bank of America Citibank Ocwen Wells Fargo Bank of America JPMorgan Chase Select Portfolio Servicing, Inc
In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation In progress Closed with monetary relief Closed with explanation Closed with explanation
Page 534 of 718
03/31/2013
Yes Yes Yes
Mortgage complaints
318754 318759 318747 318744 318051 317949 318020 318021 318024 318027 318028 318031 318032 318034 318727 317958 317961 317969 318721 317973 317975
Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage
Page 535 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting
32701 28207 89131 85224 90254 11003 94037 32771 98290 30039 20852 31230 61364 31904 48103 32738 21117 13309 30506 28104 19403
Web Web Web Web Web Postal mail Referral Referral Referral Email Referral Referral Referral Referral Web Web Postal mail Referral Web Web Web
Page 536 of 718
02/16/2013 02/16/2013 02/16/2013 02/16/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
02/19/2013 03/06/2013 02/21/2013 02/19/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 03/06/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/20/2013 02/15/2013 02/15/2013 02/15/2013 02/21/2013 02/15/2013 02/15/2013
03/31/2013
Mortgage complaints
HSBC Ocwen Provident Funding Select Portfolio Servicing, Inc Bank of America Seterus PNC Bank Bank of America EverBank Ocwen BB&T Financial Citibank HSBC SunTrust Bank Green Tree Servicing, LLC Wells Fargo Bank of America Bank of America Ocwen Citibank Wells Fargo
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief
Page 537 of 718
03/31/2013
Mortgage complaints
318098 318714 317983 317971 318042 317997 318000 317977 318006 318695 318220 318208 318226 319696 319618 318235 318237 318684 318238 318247 318256
Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 538 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
34759 15642 01379 07740 10451 48103 33947 93420 21122 32136 34654 20716 00987 33409 19803 11104 12188 55044 08736 20906
Postal mail Web Phone Web Email Web Web Postal mail Phone Referral Phone Postal mail Web Referral Postal mail Web Web Referral Web Fax Postal mail
Page 539 of 718
02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
02/26/2013 02/20/2013 02/15/2013 02/15/2013 02/20/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/19/2013 02/15/2013 02/15/2013 02/15/2013 02/19/2013 02/15/2013 02/15/2013 02/15/2013 02/20/2013 02/15/2013 03/11/2013 02/15/2013
03/31/2013
Mortgage complaints
Wells Fargo Wells Fargo Wells Fargo PNC Bank HSBC U.S. Bancorp Bank of America Citibank Seterus PNC Bank Bank of America JPMorgan Chase Banco Popular de Puerto Rico Wells Fargo Bank of America Wells Fargo Wells Fargo MetLife Bank Bank of America Capital One HSBC
Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with non-monetary relief Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with explanation
Page 540 of 718
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
318257 318263 318270 318276 318646 318281 318283 318118 318635 318294 318295 318296 318622 318190 320011 318195 318301 318303 318310 318314 318167
Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage VA mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 541 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure
94566 07305 42754 51246 20170 77662 08724 48382 32244 63015 07060 76708 34613 79902 46385 21122 75765 33186 38103 92029 95746
Web Web Phone Web Web Web Web Postal mail Web Phone Postal mail Phone Web Web Referral Web Web Web Postal mail Phone Postal mail
Page 542 of 718
02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
02/15/2013 02/19/2013 02/15/2013 02/16/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/22/2013 02/19/2013 02/21/2013 02/19/2013 02/15/2013 02/19/2013 02/19/2013 02/19/2013 03/06/2013 02/19/2013 02/19/2013
03/31/2013
Mortgage complaints
Green Tree Servicing, LLC Wells Fargo Bank of America Flagstar Bank Citibank Vanderbilt Mortgage & Finance Wells Fargo Flagstar Bank Ocwen UMB Bank Ally Bank JPMorgan Chase Bank of America Bank of America Bayview Loan Servicing, LLC PNC Bank Bank of America Bank of America Ocwen JPMorgan Chase JPMorgan Chase
Closed with explanation Closed with explanation Closed Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with explanation Closed Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation
Page 543 of 718
Yes
Yes
Yes
03/31/2013
Mortgage complaints
318332 318333 319622 318568 318345 318321 318349 318193 318392 318350 318352 318353 318428 318433 318355 318534 318356 318357 318359 318120 318360
Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Second mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 544 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
53531 33458
Phone Web Referral
02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 03/11/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
03/31/2013
10701 95136 22203 21224 08816 85027 54501 34953 98402 46307 85122 33146 30046 06037 55746 48111 48382 60506
Postal mail Referral Web Referral Web Referral Referral Referral Referral Referral Referral Referral Web Referral Referral Referral Postal mail Referral
Page 545 of 718
Mortgage complaints
BankUnited Bank of America JPMorgan Chase JPMorgan Chase Nationstar Mortgage OneWest Bank Wells Fargo Sovereign Bank Nationstar Mortgage Wells Fargo OneWest Bank USAA Savings Homeward Residential Bayview Loan Servicing, LLC U.S. Bancorp Regions Bank of America Bank of America Bank of America Fifth Third Bank Bank of America
Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 546 of 718
03/31/2013
Yes
Yes
Mortgage complaints
318361 318362 318474 318363 318364 318368 318369 318370 318187 318372 318425 318481 318373 318375 318376 318377 318378 319703 318382 318383 318384
Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 547 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
44114 10459 19709 08097 02767 44067 80218 01772 33173 30087 81147 92880 91335 28744 28120 10801 44133 90210 27526 02045 85205
Referral Referral Web Referral Referral Referral Referral Referral Referral Referral Phone Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral
Page 548 of 718
02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/21/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
03/31/2013
Mortgage complaints
KeyBank NA HSBC Vericrest Financial OneWest Bank JPMorgan Chase Flagstar Bank JPMorgan Chase Carrington Mortgage Wells Fargo U.S. Bancorp JPMorgan Chase Wells Fargo Wells Fargo PNC Bank JPMorgan Chase Bank of America HSBC HSBC Citibank BBVA Compass Citibank
Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 549 of 718
03/31/2013
Yes
Mortgage complaints
318385 318411 318416 318418 318420 318423 318440 318441 318445 318450 318458 318465 318466 318209 318485 318522 318520 318521 318533 318535 318536
Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 550 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Application, originator, mortgage broker Loan servicing, payments, escrow account Application, originator, mortgage broker
28168 32817 89460 80909 26755 33604 94639 92618 98362 15237 22101 07753 28226 32713 60429 92067 54435 20874 94110 33990 10960
Referral Phone Web Web Web Web Web Web Phone Web Web Phone Postal mail Web Phone Referral Web Web Web Phone Web
Page 551 of 718
02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/21/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Ocwen USAA Savings Green Tree Servicing, LLC Capital One JPMorgan Chase Bank of America Wells Fargo Citibank Franklin American Mortgage Company Green Tree Servicing, LLC PNC Bank Citibank Bank of America Bank of America Bank of America Flagstar Bank JPMorgan Chase Citibank Ocwen JPMorgan Chase
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 552 of 718
03/31/2013
Yes
Yes
Yes Yes Yes
Mortgage complaints
318539 318125 318197 319582 318546 318184 318559 318567 319677 318576 318587 318599 318582 318609 318610 319952 318611 318621 318628 319672 318619
Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 553 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
19013 94553 95131 60030 20910 48221 91042 33572 10552 85139 32223 91739 66203 22193 60626 94609 20878 60636 33510 32702 07040
Phone Postal mail Web Web Web Web Web Web Web Phone Phone Web Postal mail Phone Web Web Web Postal mail Web Postal mail Postal mail
Page 554 of 718
02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/21/2013 02/21/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/20/2013 02/19/2013 02/20/2013 02/19/2013 02/22/2013
03/31/2013
Mortgage complaints
JPMorgan Chase Wells Fargo Bank of America Bank of America Wells Fargo JPMorgan Chase Bank of America Wells Fargo Bank of America Green Tree Servicing, LLC Wells Fargo Citibank Wells Fargo Bank of America JPMorgan Chase Wells Fargo Wells Fargo Citibank Wells Fargo Bank of America PNC Bank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with monetary relief Closed with explanation In progress Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation
Page 555 of 718
03/31/2013
Yes
Yes
Mortgage complaints
318636 318639 318192 318662 318675 318677 318678 318680 318681 318682 318685 319700 318687 318688 319639 318692 318696 320003 319712 318700 318703
Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit
Page 556 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
75104 80229 01604 60171 95829 92324 95954 19123 83856 93552 34608 11550 80602 65248 99999 86004 94903 92585 92660 02346 19934
Postal mail Web Web Postal mail Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Web
Page 557 of 718
02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
02/20/2013 02/20/2013 02/20/2013 02/21/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/21/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America Bank of America EverBank Wells Fargo Select Portfolio Servicing, Inc Wells Fargo Wells Fargo Bank of America Wells Fargo Seterus Homeward Residential Bank of America PNC Bank Wells Fargo Bank of America JPMorgan Chase JPMorgan Chase Green Tree Servicing, LLC Bank of America Bank of America
Closed with explanation Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 558 of 718
03/31/2013
Yes
Mortgage complaints
318709 318712 318716 318199 318720 318722 318724 318725 319614 318730 318171 318737 318126 318742 318732 318736 318734 317945 317946 318050 317941
Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional adjustable mortgage (ARM) FHA mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM)
Page 559 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
20706 10308 08755 06108 55014 91367 88011 08060 33422 44890 90631 33624 02111 30564 85042 96744 08857 03222 23838 90254 89117
Web Phone Web Referral Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web Web
Page 560 of 718
02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
02/20/2013 02/20/2013 02/20/2013 02/15/2013 02/20/2013 02/20/2013 02/20/2013 02/20/2013 02/21/2013 02/20/2013 02/20/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/19/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
03/31/2013
Mortgage complaints
Homeward Residential Citibank Ocwen Wells Fargo Bank of America Ocwen Wells Fargo TD Bank Green Tree Servicing, LLC JPMorgan Chase OneWest Bank Bank of America Specialized Loan Servicing LLC Seterus Wells Fargo U.S. Bancorp Bank of America Citibank Wells Fargo Bank of America Round Point Mortgage
Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation In progress
Page 561 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
316677 317936 316693 317779 316694 317928 316781 316804 316810 316808 316698 316784 316799 316823 316839 316801 317330 317894 316811 317364 316701
Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Other mortgage FHA mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 562 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other
33618 28401
Phone Web Fax
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
02/14/2013 02/15/2013 02/15/2013 02/15/2013 02/19/2013 02/15/2013 02/15/2013 02/14/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/14/2013
03/31/2013
49246 33157 37086 32817
Referral Web Web Referral Referral
80239 12158
Referral Referral Fax
95361 01473 94619 95662 95835 95404 99336 94561 94303
Referral Referral Referral Referral Referral Referral Referral Referral Referral Fax
Page 563 of 718
Mortgage complaints
Ocwen OneWest Bank Bank of America Citibank Freedom Mortgage Bank of America Bank of America Bank of America Nationstar Mortgage Wells Fargo Green Tree Servicing, LLC HSBC Bank of America Wells Fargo Wells Fargo Wells Fargo Bank of America Wells Fargo Nationstar Mortgage Bank of America Ocwen
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 564 of 718
Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Mortgage complaints
317887 316855 316703 317005 317849 316798 316812 316816 317282 316813 317232 316830 317873 316802 316825 316880 317862 316828 316875 316723 317336
Other mortgage FHA mortgage VA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage
Page 565 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
94523 92648 85383 94066 33173 90012 27703 14011 91401 45227 94080 98118 94570 91784 11722 92109 11746 43451 92584 27614 78702
Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Web Phone
Page 566 of 718
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
02/15/2013 02/15/2013 02/14/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 03/15/2013 02/14/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/15/2013
03/31/2013
Mortgage complaints
Wells Fargo Citibank Wells Fargo JPMorgan Chase Homeward Residential Bank of America Wells Fargo M&T Bank Wells Fargo Fifth Third Bank Seterus Bank of America JPMorgan Chase Bank of America JPMorgan Chase Wells Fargo HSBC JPMorgan Chase JPMorgan Chase Bank of America Select Portfolio Servicing, Inc
Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 567 of 718
03/31/2013
Yes
Yes
Mortgage complaints
317808 316843 316932 316727 316837 316861 316871 317202 316854 316847 316877 317748 316889 316887 316940 317128 316688 316862 316882 316750
Conventional fixed mortgage Other mortgage Other mortgage Second mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit
Page 568 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
44402 33957 91606 29572 92843 92677 94568 85225 91709 93309 91335 18938 90703 32526 11581 20019 33311 11790 11520 20175
Web Referral Referral Phone Referral Referral Referral Referral Referral Referral Referral Web Referral Referral Referral Web Fax Referral Referral Web
Page 569 of 718
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
02/15/2013 02/15/2013 02/15/2013 02/14/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/14/2013 02/15/2013 02/14/2013 02/15/2013 02/14/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/14/2013
03/31/2013
Mortgage complaints
PHH Mortgage Citibank Bank of America Bank of America JPMorgan Chase Wells Fargo Bank of America JPMorgan Chase Citibank Bank of America Wells Fargo Amerisave Flagstar Bank Bank of America Flagstar Bank Nationstar Mortgage Nationwide Advantage Mortgage Company JPMorgan Chase HSBC Nationstar Mortgage
Closed with non-monetary relief In progress Closed Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation
Page 570 of 718
03/31/2013
Yes
Yes
Mortgage complaints
317284 316731 316766 317099 316767 317250 316780 317077 316789 317228 317812 316803 316809 316814 316819 316820 317750 316866 317347 317033 316876 316822
FHA mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage
Page 571 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker
22192 33150 33928 20011 28429 89156 34957 34432 12019 92807 34607 60660 07044 45233 35446 11703 95472 70726 34102 90640 48225 80651
Web Postal mail Postal mail Referral Phone Postal mail Postal mail Web Postal mail Postal mail Postal mail Postal mail Web Web Web Web Web Referral Fax Web Referral Web
Page 572 of 718
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
02/14/2013 02/15/2013 02/14/2013 02/15/2013 02/14/2013 02/21/2013 02/15/2013 02/15/2013 02/14/2013 02/26/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
03/31/2013
Mortgage complaints
Bank of America Citibank Bank of America Bank of America U.S. Bancorp Ocwen Bank of America Citibank Homeward Residential Bank of America Bank of America JPMorgan Chase JPMorgan Chase Bank of America JPMorgan Chase Quicken Loans Nationstar Mortgage JPMorgan Chase OneWest Bank SunTrust Bank Green Tree Servicing, LLC Cherry Creek Mortgage
Closed with explanation Closed with explanation Closed with non-monetary relief Closed with monetary relief Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress
Page 573 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
317002 317008 316890 316891 316892 316970 316894 316931 317338 316897 316945 315895 316898 317225 316900 315889 316901 316902 317023 316904 316905
Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 574 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
33428 64133 07701 06053 04345 11702 92335 32765 33904 07882 83616
Referral Web Referral Referral Referral Phone Referral Referral Referral Referral Referral Referral
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
02/15/2013 02/15/2013 02/15/2013 02/14/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/18/2013 02/15/2013 02/15/2013 02/15/2013 02/19/2013 02/15/2013 03/06/2013 02/18/2013
03/31/2013
77565 23238 60409 33605 91604 11755 91356 06108 44077
Referral Referral Referral Referral Referral Referral Referral Referral Referral

Page 575 of 718
Mortgage complaints
Wells Fargo U.S. Bancorp JPMorgan Chase TD Bank JPMorgan Chase Selene Finance Wells Fargo Bank of America Bank of America PHH Mortgage U.S. Bancorp Nationstar Mortgage Citibank Bank of America Bank of America The Northern Trust Company Wells Fargo Ocwen Wells Fargo Wells Fargo Citibank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress
Page 576 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
316906 316908 316910 316916 316917 316918 316919 316922 316937 315945 316942 316951 316966 316967 316973 317326 316991 317030 317032 317229 317769
Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage
Page 577 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Credit decision / Underwriting
55014 10306 98037 30024 01835 60467 97045 89031 33708 94022 78716 18508 90045 08724 33319 95212 33169 90046 11791 11101 11203
Referral Referral Referral Referral Referral Referral Referral Referral Web Postal mail Web Phone Web Web Postal mail Web Fax Web Web Web Fax
Page 578 of 718
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
02/18/2013 02/18/2013 02/18/2013 02/15/2013 02/15/2013 02/15/2013 02/18/2013 02/19/2013 02/18/2013 02/28/2013 02/15/2013 02/15/2013 02/18/2013 02/18/2013 02/15/2013 02/18/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America HSBC Bank of America HSBC Ocwen Bank of America Ocwen Bank of America Citibank Wells Fargo Homeward Residential Bank of America Bank of America Bank of America Bank of America Yale Mortgage Corporation JPMorgan Chase Green Tree Servicing, LLC Seterus Wells Fargo
Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with monetary relief In progress Closed with explanation Closed with explanation
Page 579 of 718
03/31/2013
Yes
Yes
Mortgage complaints
317315 317079 317308 317060 317084 317055 317062 317070 317080 317092 317087 317121 317233 317234 317116 317068 317810 317083 317136 317140 317142
Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage FHA mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage
Page 580 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
92056 11710 92505 97835 27983 07753 32930 23456 45502 86303 08028 60133 34293 24415 01906 21113 53216 75088 19144 30004 20135
Referral Referral Referral Referral Referral Postal mail Phone Web Phone Referral Web Referral Referral Referral Phone Web Web Phone Web Web Web
Page 581 of 718
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
02/22/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 03/06/2013 02/14/2013 02/14/2013 02/15/2013 02/21/2013 03/11/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
03/31/2013
Mortgage complaints
Pentagon FCU Citibank SunTrust Bank U.S. Bancorp HSBC Bank of America JPMorgan Chase SunTrust Bank Bank of America Bank of America Wells Fargo Bank of America Select Portfolio Servicing, Inc Citibank PHH Mortgage Bank of America Bank of America Bank of America JPMorgan Chase U.S. Bancorp Citibank
Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 582 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes Yes
Mortgage complaints
317235 317159 317237 317780 315928 317163 317167 317171 317180 317203 317855 317859 317861 317865 317871 318046 317874 318047 317875 318052 317876
Other mortgage Other mortgage Other mortgage VA mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 583 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
30135 11757 22150 30038 49085 94124 59833 98059 13340 92129 92071 93109 60448 38672 55407 91791 94549 91791 11561 85301 34110
Referral Referral Referral Referral Referral Web Phone Phone Phone Web Phone Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral
Page 584 of 718
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
02/15/2013 02/15/2013 02/19/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 03/07/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
03/31/2013
Mortgage complaints
Bank of America JPMorgan Chase PNC Bank Bank of America Seterus Wells Fargo Bank of America Bank of America JPMorgan Chase Seterus Select Portfolio Servicing, Inc Select Portfolio Servicing, Inc Bank of America Wells Fargo Bank of America Fifth Third Bank JPMorgan Chase Ocwen Wells Fargo Ocwen Wells Fargo
Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation
Page 585 of 718
03/31/2013
Yes
Mortgage complaints
317877 317878 317880 317885 317886 317890 317891 317892 317903 317904 317906 317854 317910 317851 317922 317923 317926 317931 317932 317933 316793
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Reverse mortgage Other mortgage
Page 586 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure 08035 92081 11422 75052 07013 93535 97222 48125 48025 07869 81201 19426 18103 43026 14701 20735 03244 11703 63104 55124
Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Web Phone Web Web Web Web Web Web Web Referral
Page 587 of 718
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
02/21/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013
03/31/2013
Mortgage complaints
Nationstar Mortgage Wells Fargo JPMorgan Chase Citibank JPMorgan Chase Wells Fargo Ocwen Bank of America Bank of America Bank of America JPMorgan Chase Bank of America Wells Fargo Select Portfolio Servicing, Inc Fifth Third Bank HSBC PNC Bank Nationstar Mortgage Ocwen Spiriter LLC U.S. Bancorp
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 588 of 718
03/31/2013
Yes
Yes
Mortgage complaints
317842 317901 316786 316665 316844 316661 316641 316670 316637 316651 316629 316607 315358 315367 314660 315521 315396 315594 315388 315402 316604
Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage
Page 589 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure 21214 75035 10307 60420 91710 11580 33162 32526 11229 85006 92867 30316 30315 19803 00737 44145 15136 47018 89107 94568
Referral Referral Referral Fax Referral Referral Referral Web Web Referral Web Phone Postal mail Referral Fax Referral Referral Web Web Postal mail Web
Page 590 of 718
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/15/2013 02/15/2013 02/15/2013 02/18/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/15/2013 02/13/2013 02/15/2013 02/14/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America Round Point Mortgage TD Bank JPMorgan Chase OneWest Bank Bank of America Nationstar Mortgage Ocwen Wells Fargo Citibank JPMorgan Chase OneWest Bank Citibank HSBC Kondaur Capital Corporation Ocwen HSBC Citibank Ocwen Residential Credit Solutions
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed Closed with explanation Closed with explanation Untimely response Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation
Page 591 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Mortgage complaints
315406 315417 315424 316595 315429 315431 315435 316592 315454 315387 315590 315490 315294 316006 316007 315967 317272 316042 315946 316579 316013
FHA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage VA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 592 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
35962 55376 39122 95348 60610 34953 30068 44691 07663 34286 33172 21401 20851 35118 60638 06840 19803 86442 99645 30052 90606
Web Web Postal mail Referral Web Phone Postal mail Referral Web Web Web Phone Web Phone Web Referral Postal mail Referral Referral Referral Postal mail
Page 593 of 718
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/15/2013 02/13/2013 02/13/2013 02/15/2013 02/13/2013 02/14/2013 02/15/2013 02/15/2013 02/15/2013 02/13/2013 02/13/2013 02/13/2013 02/14/2013 03/12/2013 02/13/2013 02/14/2013 02/13/2013 02/13/2013 02/13/2013 02/14/2013 02/13/2013
03/31/2013
Mortgage complaints
Loan Care Ocwen Nationstar Mortgage JPMorgan Chase Fifth Third Bank Bank of America Citibank JPMorgan Chase JPMorgan Chase JPMorgan Chase Bank of America Ocwen Bank of America Mortgage Investors Corporation Ocwen Wells Fargo HSBC U.S. Bancorp Wells Fargo Bank of America Wells Fargo
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation
Page 594 of 718
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
316643 316055 316574 316041 316063 316030 317263 316035 316059 317253 315900 317763 316039 315997 316555 315908 316051 316062 316699 316067 316070
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM)
Page 595 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account
94547 33063 94806 21040 92879 32808 44720 43302 20772 33442 11766 30008 92252 21204 20874 93906 48195 92336 11373 48439 94566
Referral Referral Referral Referral Referral Referral Referral Referral Referral Postal mail Referral Postal mail Phone Web Referral Web Web Web Referral Web Web
Page 596 of 718
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/14/2013 02/13/2013 02/14/2013 02/14/2013 02/13/2013 02/13/2013 02/15/2013 02/13/2013 02/14/2013 02/14/2013 02/14/2013 02/13/2013 02/13/2013 02/15/2013 02/14/2013 02/13/2013 02/13/2013 02/13/2013 02/14/2013 02/13/2013 02/13/2013
03/31/2013
Mortgage complaints
Wells Fargo JPMorgan Chase Wells Fargo Seterus Citibank Bank of America Wells Fargo Bank of America SunTrust Bank HSBC Homeward Residential Ocwen Bank of America JPMorgan Chase Wells Fargo HSBC Green Tree Servicing, LLC Wells Fargo Wells Fargo Green Tree Servicing, LLC Wells Fargo
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 597 of 718
03/31/2013
Yes
Yes
Mortgage complaints
316074 316080 316083 316088 316091 316543 316096 316098 316069 316667 316101 316102 315952 316524 317273 317274 316114 316116 315947 316118 315937
Conventional fixed mortgage Other mortgage Second mortgage Second mortgage Conventional fixed mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 598 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
16101 90631 22602 89503 60120 42167 98368 34112 11234 34990 98503 27893 81252 80108 19803 19803 30068 30311 30064 93427 34759
Web Postal mail Fax Phone Web Referral Postal mail Web Postal mail Referral Web Web Fax Web Referral Referral Referral Referral Referral Referral Referral
Page 599 of 718
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/13/2013 02/15/2013 02/15/2013 02/14/2013 02/13/2013 02/14/2013 02/14/2013 02/14/2013 02/13/2013 02/14/2013 02/13/2013 02/13/2013 02/14/2013 02/14/2013 02/15/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 03/06/2013
03/31/2013
Mortgage complaints
HSBC JPMorgan Chase Citibank PNC Bank HSBC Citibank OneWest Bank BankUnited Homeward Residential Wells Fargo Flagstar Bank Ocwen JPMorgan Chase Ocwen Bank of America JPMorgan Chase JPMorgan Chase Bank of America JPMorgan Chase Bank of America Ocwen
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 600 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
317342 316180 317230 316185 316529 316650 317811 316120 316669 316122 316124 316125 316216 316127 316128 317285 316439 316129 316130 316133 316408
Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM)
Page 601 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account
90069 92612 30062 92612 27416 11229 90012 27537 07109 90035 94530 27949 94952 64093 33173 33176 32504 56470 06475 08035 85365
Web Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Web Referral Referral Referral Web
Page 602 of 718
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/21/2013 03/06/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/13/2013 02/14/2013 03/15/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
03/31/2013
Mortgage complaints
Wells Fargo Bank of America JPMorgan Chase Ocwen Wells Fargo Wells Fargo Wells Fargo Wells Fargo Wells Fargo Wells Fargo Wells Fargo BB&T Financial Wells Fargo Wells Fargo HSBC Vanderbilt Mortgage & Finance PNC Bank Wells Fargo People's United Bank JPMorgan Chase Green Tree Servicing, LLC
Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 603 of 718
03/31/2013
Yes
Yes
Yes Yes
Mortgage complaints
316134 316135 316136 317247 316138 316139 316140 316142 317371 316288 316144 316418 316147 316148 316149 316406 316153 316154 316156 316383 316353
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 604 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
74055 30340 18360 95054 92028 91042 19006 93103 92660 92057 10977 29681 94928 30317 41017 94605 28104 92532 11783 28374 25801
Referral Referral Referral Web Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral
Page 605 of 718
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 03/13/2013 02/14/2013 02/14/2013 02/22/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
03/31/2013
Mortgage complaints
Bank of America JPMorgan Chase Bank of America United Shore Financial Services, LLC Bank of America Bayview Loan Servicing, LLC Bank of America Bank of America Fifth Third Bank OneWest Bank Bank of America Fifth Third Bank Bank of America JPMorgan Chase EverBank JPMorgan Chase U.S. Bancorp Bank of America PHH Mortgage Bank of America Citibank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress
Page 606 of 718
03/31/2013
Yes
Yes
Mortgage complaints
317349 316161 317751 316162 316175 317317 316397 316181 316182 316493 316478 316188 317245 316183 316209 316227 316371 316402 316384 316426 316240
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Home equity loan or line of credit Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage
Page 607 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
11741 44413 30078 68783 80477 37705 25413 80915 92260 33311 71033 29577 91306 92260 91042 95370 46320 29861 71119 64014 07757
Referral Postal mail Postal mail Web Web Web Referral Web Phone Referral Referral Phone Referral Phone Web Web Referral Referral Referral Referral Phone
Page 608 of 718
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/14/2013 02/14/2013 02/14/2013 02/15/2013 02/15/2013 02/14/2013 02/15/2013 02/14/2013 02/14/2013 02/22/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
03/31/2013
Mortgage complaints
Nationstar Mortgage Bank of America Citibank Citibank Nationstar Mortgage Citibank Wells Fargo Bank of America Bank of America Nationstar Mortgage Bank of America Wells Fargo Seterus Seterus JPMorgan Chase Citibank Bank of America SunTrust Bank Bank of America MetLife Bank Wells Fargo
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 609 of 718
03/31/2013
Yes
Yes
Yes
Yes
Yes
Mortgage complaints
316350 317318 316253 316255 316256 317369 315890 315942 316266 316425 316440 316387 316272 316274 316285 316388 316301 316432 316330 317217 317775
Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Reverse mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage
Page 610 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
98312 20735 10466 37405 28792 29621 94164 04040 90034 48084 89107 32926 18966 90731 20815 94804 99206 30554 74881
Email Postal mail Phone Web Postal mail Referral Referral Referral Phone Referral Referral Referral Web Postal mail Web Referral Postal mail Referral Web Postal mail
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/14/2013 03/04/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 03/26/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/15/2013 02/15/2013 02/14/2013 02/15/2013
03/31/2013
36874
Web
Page 611 of 718
Mortgage complaints
Navy FCU Bank of America JPMorgan Chase First Tennessee Bank Bank of America SunTrust Bank Bank of America Bank of America Bank of America JPMorgan Chase Seterus Bank of America Wells Fargo Bank of America Capital One JPMorgan Chase Select Portfolio Servicing, Inc Synovus Bank Green Tree Servicing, LLC Bank of America Bank of America
In progress Closed with monetary relief Closed Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed
Page 612 of 718
03/31/2013
Yes
Yes Yes
Mortgage complaints
316356 316370 317208 316385 316395 316430 316431 317797 315902 317305 316462 316329 316486 316500 316491 317378 316525 316507 316539 316533 316660
Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 613 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure
95148 79705 33404 55313 17111 11422 07728
Web Web Postal mail Web Phone Web Web Fax
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/14/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/15/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
03/31/2013
60423 22182 06066 44011 97470 77396 22044 00725 06095 28138 33009 80123 33165
Web Web Postal mail Web Referral Referral Referral Referral Referral Referral Referral Referral Referral
Page 614 of 718
Mortgage complaints
Wells Fargo Bank of America TD Bank JPMorgan Chase Nationstar Mortgage Wells Fargo TD Bank Wells Fargo JPMorgan Chase Bank of America Wells Fargo Bank of America Bank of America Bank of America PNC Bank Banco Popular de Puerto Rico Green Tree Servicing, LLC HSBC Homeward Residential Wells Fargo JPMorgan Chase
Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 615 of 718
03/31/2013
Yes
Yes Yes
Yes
Mortgage complaints
316501 316736 316644 316735 316506 316513 316472 316509 316528 316535 316675 317331 317372 316547 316548 316673 316549 316551 316552 316689 316553
Conventional adjustable mortgage (ARM) Other mortgage Other mortgage FHA mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage VA mortgage FHA mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 616 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
94801 38462 20602 19020 74055 80129 94303 42223 78665 60169 28560 33134 92660 21221 93654
Web Referral Referral Referral Web Web Web Web Web Phone Referral Referral Referral Referral Referral Referral
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
03/31/2013
30349 98674 76227 91761 38109

Page 617 of 718
Mortgage complaints
Carrington Mortgage JPMorgan Chase Wells Fargo Bank of America Bank of America Wells Fargo Citibank Bank of America Wells Fargo Bank of America Wells Fargo JPMorgan Chase Nationstar Mortgage Wells Fargo Citibank Wells Fargo Wells Fargo Bank of America Bank of America Citibank JPMorgan Chase
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 618 of 718
Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Mortgage complaints
316762 316554 316559 316560 316561 316562 316563 316564 316567 316568 316570 316571 316575 316577 316578 316580 316581 316582 316583 316586 316587
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 619 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account
92660 89118 29907 21758 29720 49428 60435 27609 95648 95112 14201 19977 92563 95691 60409 48044 07836 92139 33486 91801 91702
Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral
Page 620 of 718
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013 02/14/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America Bank of America Bank of America Bank of America M&T Bank JPMorgan Chase Wells Fargo JPMorgan Chase JPMorgan Chase JPMorgan Chase Flagstar Bank Wells Fargo Bank of America TCF National Bank Wells Fargo OneWest Bank Ocwen HSBC Homeward Residential Bank of America
Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 621 of 718
03/31/2013
Yes
Yes
Mortgage complaints
317354 317222 315926 316685 317213 316593 316594 316596 316597 316598 315351 316621 317256 316625 316628 314639 316611 317310 316378 316605 316365
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Home equity loan or line of credit
Page 622 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
11747 11230 33173 30326
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
02/14/2013 02/14/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/15/2013 02/14/2013 02/14/2013 02/13/2013 02/15/2013 02/15/2013 02/14/2013 02/15/2013 02/13/2013 02/14/2013 02/14/2013 02/14/2013 02/15/2013 02/14/2013
03/31/2013
85339 63074 06095 92545 76522 89118 76513 02180 78108 54303 49085 30311 91316 10174 94928 91364
Referral Referral Referral Phone Phone Postal mail Web Web Web Web Web Web Web Referral Web Referral
Page 623 of 718
Mortgage complaints
Wells Fargo Nationstar Mortgage Wells Fargo Wells Fargo Wells Fargo Bank of America Bank of America U.S. Bancorp Wells Fargo JPMorgan Chase Bank of America Third Financial Services Corp Bank of America Round Point Mortgage Ocwen Morgan Stanley Select Portfolio Servicing, Inc Ocwen U.S. Bancorp Citibank JPMorgan Chase
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation
Page 624 of 718
03/31/2013
Yes
Yes
Yes Yes
Mortgage complaints
315341 315344 314670 315515 315270 313197 313971 313981 315328 313983 313985 313184 315323 313994 313199 314002 314003 314018 314604 314048 314171
FHA mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 625 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Credit decision / Underwriting Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure
30126 23434 95242 08844 33016 70004 22401 02116 60007 41091 32839 60619 30033 20152 10956 80017 23116 20111 30088 20164 92653
Web Web Web Web Referral Postal mail Postal mail Web Web Web Web Web Web Fax Fax Web Web Web Postal mail Web Referral
Page 626 of 718
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
02/15/2013 02/13/2013 02/13/2013 02/15/2013 02/13/2013 02/12/2013 02/12/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/12/2013 02/14/2013 02/13/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/13/2013 02/13/2013
03/31/2013
Mortgage complaints
Citibank Bank of America Bank of America Bank of America Nationstar Mortgage JPMorgan Chase Citibank Amerisave Wells Fargo Citibank Ocwen Bank of America Citibank Wells Fargo Wells Fargo BMO Harris Citibank Bank of America Bank of America Provident Funding Bank of America
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with monetary relief Closed with explanation
Page 627 of 718
03/31/2013
Yes Yes
Yes
Mortgage complaints
313166 314172 314049 315266 314173 314175 314054 315248 314176 314177 314178 315219 314179 314180 314182 314184 314186 314187 314188 315176 314189
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 628 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
48382 90019 08724 85041 91701 94551 80138 60103 20743 93003 93454 53402 95949 92507 60542 92545 92024 92057 92673 15724 30132
Fax Referral Phone Referral Referral Referral Web Web Referral Referral Referral Web Referral Referral Referral Referral Referral Referral Referral Web Referral
Page 629 of 718
02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
02/12/2013 02/13/2013 02/12/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
03/31/2013
Mortgage complaints
Ocwen Specialized Loan Servicing LLC Green Tree Servicing, LLC Bank of America Bank of America Wells Fargo Wells Fargo Regions Bank of America HSBC Citibank Bank of America Ocwen Bank of America Bank of America JPMorgan Chase Bayview Loan Servicing, LLC OneWest Bank Ocwen Bank of America Bank of America
Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 630 of 718
03/31/2013
Yes
Yes
Yes Yes
Mortgage complaints
314083 314093 315170 314191 314107 314112 315117 314250 314126 314103 314133 314208 314137 314633 315053 314634 314689 314647 315031 314695 315847
Other mortgage Second mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage
Page 631 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account
37643 30039 90292 45344 20774 02339 95991 50704 85023 92832 60643 30741 90631 19701 94805 90305 37880 34292 76244 95135 30143
Postal mail Phone Web Referral Web Web Web Postal mail Web Web Postal mail Web Web Phone Web Postal mail Postal mail Fax Fax Web Postal mail
Page 632 of 718
02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 03/05/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
03/31/2013
Mortgage complaints
Bank of America HSBC Bank of America Bank of America JPMorgan Chase Bank of America Green Tree Servicing, LLC Ocwen PHH Mortgage Pacific Union Financial, LLC JPMorgan Chase Homeward Residential JPMorgan Chase Bank of America Wells Fargo Nationstar Mortgage Arvest Bank MetLife Bank JPMorgan Chase PNC Bank Regions
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief
Page 633 of 718
03/31/2013
Yes
Yes
Yes Yes
Mortgage complaints
314708 314991 314709 314711 314716 314623 314730 314685 314903 314953 314843 314732 315584 314938 315561 315514 314762 314925 314770 314683 314783
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Reverse mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 634 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure
22310 75119 37860 29160 90065 71334 33712 53093 34232 94519 17527 46804 90010 60467 52761 43920 48075 95605 19807 44077 10451
Web Referral Postal mail Phone Phone Postal mail Web Postal mail Referral Web Referral Phone Web Referral Postal mail Web Postal mail Referral Fax Web Postal mail
Page 635 of 718
02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 03/14/2013 03/12/2013 02/13/2013 02/14/2013 03/12/2013 02/13/2013
03/31/2013
Mortgage complaints
Ocwen Bank of America Bank of America Nationstar Mortgage Wells Fargo Green Tree Servicing, LLC Wells Fargo Green Tree Servicing, LLC Third Federal Savings & Loan Bank of America Citibank Fifth Third Bank Wells Fargo TCF National Bank BMO Harris Regions OneWest Bank Bank of America Citibank The Huntington National Bank Wells Fargo
Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief In progress Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed In progress Closed with explanation Closed with explanation In progress Closed with explanation
Page 636 of 718
03/31/2013
Yes
Yes
Yes
Yes
Mortgage complaints
314784 314789 314667 314795 314836 314805 314808 314809 314811 314812 314817 314819 314820 314642 314823 315519 314825 314625 314833 314790 314842
Conventional fixed mortgage FHA mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 637 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other
20906 85901 94954 36116 47304 32820 94026 43443 34474 78130 52349 95380 08753
Web Web Web Web Web Web Referral Referral Referral Referral Referral Referral Referral Referral
02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
02/13/2013 02/13/2013 02/13/2013 02/13/2013 03/12/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/15/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
03/31/2013
60473 92374 44511 48382 75033 30314 11219
Referral Referral Referral Fax Postal mail Postal mail Postal mail
Page 638 of 718
Mortgage complaints
Green Tree Servicing, LLC Bank of America Bank of America Wells Fargo JPMorgan Chase Seterus JPMorgan Chase JPMorgan Chase JPMorgan Chase Wells Fargo U.S. Bancorp OneWest Bank Sovereign Bank Bank of America JPMorgan Chase JPMorgan Chase PNC Bank Ocwen Wells Fargo Ocwen Citibank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 639 of 718
03/31/2013
Mortgage complaints
314846 314849 314860 314864 314867 314873 314900 314827 314645 315079 314949 314975 314974 314942 314626 314954 314989 314996 314980 314967 314627
Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage VA mortgage Conventional fixed mortgage Second mortgage
Page 640 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
43103 26501 10304 98204 95961 43016 60649 91776 75230 95838 66537 94080 11598 73013 48382 60657 98033 20769 63037 08854 48382
Phone Web Phone Phone Postal mail Web Web Web Web Referral Referral Referral Referral Web Fax Web Referral Referral Referral Web Fax
Page 641 of 718
02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/21/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
03/31/2013
Mortgage complaints
Bank of America Bank of America Bank of America Bank of America Academy Mortgage Nationstar Mortgage PNC Bank Greenlight Financial Nationstar Mortgage Bank of America Nationstar Mortgage JPMorgan Chase Ocwen Ocwen JPMorgan Chase New York Community Bank Bank of America Bank of America JPMorgan Chase Ocwen Bank of America
Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 642 of 718
Yes Yes Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes Yes
Yes Yes
Yes
Yes
Mortgage complaints
315002 315036 314669 315064 315032 315142 315051 315061 315881 315074 315077 315091 315094 315112 315139 315141 315147 315197 315174 315198 315183
Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 643 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Settlement process and costs
60447 95209 48039 14216 24701 33146 95949 02301 11422 98446 63109 35242 95132 23112 10562 95602 90019 30040 98233 40160 01085
Referral Referral Referral Referral Web Referral Web Phone Postal mail Web Web Web Web Web Web Postal mail Postal mail Referral Web Referral Web
Page 644 of 718
02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/14/2013
03/31/2013
Mortgage complaints
Wells Fargo Arvest Bank Bank of America Wells Fargo Ocwen Bank of America Nationstar Mortgage JPMorgan Chase Wells Fargo HSBC Bank of America SunTrust Bank Nationstar Mortgage HSBC Bank of America Nationstar Mortgage Wells Fargo SunTrust Bank EverBank HSBC Homeward Residential
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 645 of 718
03/31/2013
Yes
Yes
Mortgage complaints
315186 315189 314684 315211 315217 315468 315585 315224 315226 315255 315260 315265 315272 315274 315277 315290 315291 315308 315314 314624 315324
Conventional fixed mortgage Home equity loan or line of credit FHA mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) FHA mortgage FHA mortgage Other mortgage
Page 646 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
63033 07727 55124 34691 96029 11234 90010 07840 93727 89084 76114 83427 55117 27525 92530 23188 77386 78660 48075 98122 95020
Phone Phone Web Web Web Postal mail Web Web Web Web Phone Referral Referral Web Postal mail Web Web Phone Web Web Web
Page 647 of 718
02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
02/15/2013 02/15/2013 02/13/2013 02/13/2013 02/13/2013 02/15/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/15/2013 02/14/2013 02/13/2013 02/13/2013 02/13/2013 02/14/2013 02/14/2013 02/15/2013 02/13/2013 02/13/2013 02/15/2013
03/31/2013
Mortgage complaints
Green Tree Servicing, LLC PNC Bank Wells Fargo Nationstar Mortgage Ocwen Bank of America Capital One Bank of America Bank of America Bank of America BOK Finanical Corp Ocwen JPMorgan Chase Ocwen Bank of America Selene Finance Bank of America HSBC Nationstar Mortgage Bank of America Citibank
Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation
Page 648 of 718
03/31/2013
Yes
Yes
Mortgage complaints
315325 314692 314181 315513 315331 315267 315844 315269 313957 313959 313967 313945 313956 313949 313953 310568 314598 312599 312606 312608 313931
Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Other mortgage FHA mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 649 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker
90210 07059 98155 17013 90068 92679 33326 60448 94501 06002 20007 37184 29483
Web Web Referral Web Web Referral Web Referral Web Web Web Web Web Web
02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/14/2013 02/15/2013 02/13/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 03/06/2013 03/06/2013 02/12/2013 02/11/2013 02/11/2013 02/12/2013
03/31/2013
19001 33027 60602 75071 70113 23455 06519
Web Postal mail Web Web Postal mail Web Web

Page 650 of 718
Mortgage complaints
Bank of America Astoria Federal American Equity Mortgage, Inc. SunTrust Bank Ocwen Wells Fargo Bank of America Bank of America U.S. Bancorp Sovereign Bank PNC Bank Bank of America JPMorgan Chase Wells Fargo Bank of America Select Portfolio Servicing, Inc Ocwen Ocwen U.S. Bancorp Nationstar Mortgage TD Bank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 651 of 718
03/31/2013
Yes
Yes
Mortgage complaints
312610 312713 312759 313915 312760 312761 312764 312661 312770 312630 312631 313874 312775 312637 312780 313864 312641 312786 312787 313858 312788
Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Second mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Second mortgage
Page 652 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Other Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
34513 19803 60467 21160 95969 32034 33837 51103 60085 23005 33993 06902 80003 06040 77568 49079 91326 75214 07852 11204 06853
Postal mail Postal mail Referral Web Referral Referral Referral Postal mail Referral Web Web Referral Referral Phone Referral Referral Postal mail Referral Referral Referral Referral
Page 653 of 718
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/11/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/13/2013 02/12/2013 02/13/2013 02/12/2013 03/11/2013 02/12/2013 02/13/2013 02/12/2013
03/31/2013
Mortgage complaints
Specialized Loan Servicing LLC Round Point Mortgage Ocwen Green Tree Servicing, LLC Bank of America Ocwen Regions Wells Fargo Bank of America Citibank Quicken Loans Wells Fargo JPMorgan Chase Green Tree Servicing, LLC Bank of America Bank of America Ocwen Ally Bank Investors Bank Bank of America HSBC
Closed In progress Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation Closed with explanation
Page 654 of 718
03/31/2013
Yes
Mortgage complaints
312789 312790 312791 312793 312794 312797 313848 310545 312804 312805 313843 312806 312807 312810 313840 312814 312816 312817 312818 312819 312820
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Second mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 655 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
23502 29223 68601 98229 96002 75070 55449 48382 07012 85042 30068 89131 08016 29058 46766 33579 30214 91748 20878 43551 89403
Referral Referral Referral Referral Referral Referral Referral Fax Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral
Page 656 of 718
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
03/31/2013
Mortgage complaints
Bank of America SunTrust Bank Ocwen Bank of America U.S. Bancorp JPMorgan Chase Citibank Fifth Third Bank Bank of America Wells Fargo Wells Fargo Bank of America Ocwen SunTrust Bank Bank of America FCI Lender Services Inc. Nationstar Mortgage Bank of America Wells Fargo JPMorgan Chase Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 657 of 718
03/31/2013
Yes
Yes
Mortgage complaints
313227 313761 313629 313171 313159 314165 313637 313233 313235 313790 313684 313662 313692 313160 313669 313685 313693 313762 313728 314203 313265
Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage Other mortgage VA mortgage Second mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit
Page 658 of 718 03/31/2013
Mortgage complaints
Credit decision / Underwriting Application, originator, mortgage broker Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
04918 92663 23093 75114 48382 28398 83837 92408 91354 07011 64503 78691
Postal mail Phone Referral Postal mail Fax Referral Referral Web Postal mail Web Referral Referral Referral
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/13/2013 02/13/2013 02/12/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 03/04/2013 02/13/2013
03/31/2013
48382 94301 52761 11694 53218 31046 45013 08043
Fax Referral Referral Referral Postal mail Referral Postal mail Postal mail
Page 659 of 718
Mortgage complaints
TD Bank Citibank Wells Fargo Carrington Mortgage JPMorgan Chase JPMorgan Chase Wells Fargo Ocwen Bank of America Bank of America SunTrust Bank SunTrust Bank PNC Bank Citibank Bank of America Ocwen Wells Fargo Ocwen HSBC PNC Bank Wells Fargo
Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 660 of 718
Yes
03/31/2013
Mortgage complaints
313751 313244 313273 313698 313729 314591 313277 313711 314145 313214 313205 313206 314033 313207 313735 313298 314143 313302 313311 313970 313991
Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage
Page 661 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
45879 23430 54437 11710 60504 29456 68516 21771 07111 11510
Phone Web Phone Referral Web Referral Web Referral Web Referral Referral Referral
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/13/2013 02/12/2013 02/13/2013 02/13/2013 02/14/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
03/31/2013
89131
Referral Referral
30024 92399 91203 19038 01082 32835 33579
Referral Postal mail Fax Web Web Referral Referral

Page 662 of 718
Mortgage complaints
Fifth Third Bank Ocwen BMO Harris Wells Fargo Bank of America Bank of America Arvest Bank Fifth Third Bank HSBC M&T Bank Bank of America Bank of America Ocwen U.S. Bancorp SunTrust Bank Citibank Bank of America Bank of America Green Tree Servicing, LLC Wells Fargo Nationstar Mortgage
Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 663 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No
03/31/2013
Mortgage complaints
313317 313293 313324 313334 313194 313318 313348 313576 313354 313363 313306 313561 313369 313373 313374 313545 313375 314286 314618 313157
Other mortgage Other mortgage Other mortgage VA mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 664 of 718 03/31/2013
Mortgage complaints
Other Loan servicing, payments, escrow account Other Credit decision / Underwriting Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
33162 21401
Postal mail Web Postal mail
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
03/06/2013 02/12/2013 02/13/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/25/2013 02/12/2013 02/12/2013 02/11/2013 02/13/2013 02/13/2013 02/12/2013 02/13/2013 02/13/2013 02/13/2013 02/12/2013
03/31/2013
27360 30035 70126 34668 22039 34669 94954 92663 20721 32164 60502 98270 33067 08753 08053 92121 93010
Web Referral Fax Web Postal mail Phone Web Web Phone Web Referral Referral Web Referral Referral Referral Referral
Page 665 of 718
Mortgage complaints
Rushmore Loan Management Services LLC M&T Bank Bank of America Citibank JPMorgan Chase Capital One Select Portfolio Servicing, Inc Bank of America Wells Fargo Ocwen Ocwen Bank of America Bank of America Wells Fargo Specialized Loan Servicing LLC Green Tree Servicing, LLC JPMorgan Chase Wells Fargo Bank of America Wells Fargo
Closed with explanation Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 666 of 718
03/31/2013
Yes
Mortgage complaints
313376 313377 313989 314036 313379 313380 313383 313429 313385 313387 313389 313391 313392 314031 313393 314159 313401 313404 313405 313406 313161 314600
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage
Page 667 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Settlement process and costs Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
33139 34996 68508 33055 98625 92860 21239 24256 60156 92694 44121 10950 94568 31419 90048 33020 94030 30134 29581 94002 48382 20171
Referral Referral Referral Referral Referral Referral Referral Phone Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Phone Fax Fax
Page 668 of 718
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/20/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/13/2013 02/13/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
03/31/2013
Mortgage complaints
Wells Fargo PNC Bank Wells Fargo Citibank JPMorgan Chase Nationstar Mortgage Nationstar Mortgage Wells Fargo JPMorgan Chase OneWest Bank Homeward Residential Wells Fargo Wells Fargo Wells Fargo Bank of America Arvest Bank Bank of America Wells Fargo Bank of America Bank of America Homeward Residential Citibank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 669 of 718
03/31/2013
Yes
Yes
Mortgage complaints
313424 313430 313447 313995 313467 313162 313495 313163 313505 314205 313531 314251 314285 313558 313562 313564 313575 314257 314078 313595 314291
Home equity loan or line of credit Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Reverse mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Home equity loan or line of credit Conventional adjustable mortgage (ARM) Other mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 670 of 718 03/31/2013
Mortgage complaints
Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
02720 24256 85028 68063 77005 48382 89106 48382 92067 89156 92054 83687 93728 02124 33981 38114 32217 90640 76039 33023 19335
Web Phone Web Referral Web Fax Web Fax Web Postal mail Web Web Fax Fax Web Web Fax Web Referral Web Web
Page 671 of 718
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/12/2013 02/13/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
03/31/2013
Mortgage complaints
PNC Bank Flagstar Bank Citibank First National Bank of Omaha Provident Funding Bank of America Bank of America PNC Bank Bank of America Ocwen Capital One Bank of America Wells Fargo Bank of America Homeward Residential Ocwen Nationstar Mortgage Bank of America Quicken Loans Wells Fargo Bank of America
Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with non-monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 672 of 718
Yes
Yes
Yes
03/31/2013
Mortgage complaints
313583 313605 313619 314232 313627 313642 314267 313670 314197 314053 313687 313689 314096 313663 313722 313724 313740 313744 313747 313667 313164
Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage Home equity loan or line of credit Other mortgage FHA mortgage Conventional fixed mortgage VA mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage
Page 673 of 718 03/31/2013
Mortgage complaints
Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Settlement process and costs Loan servicing, payments, escrow account Application, originator, mortgage broker Other Application, originator, mortgage broker Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure
87105 33417 89101 92128 01077 11776 02148 60120 93306 28675 28227 38930 48062 48221 02130
Postal mail Phone Web Web Postal mail Web Fax Web Web Referral Web Web Referral Fax Web Postal mail
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/13/2013 02/12/2013 02/12/2013 02/13/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
03/31/2013
78704 96707 63303 08820
Web Postal mail Phone Phone Fax

Page 674 of 718
Mortgage complaints
JPMorgan Chase PNC Bank OneWest Bank OneWest Bank Ocwen M&T Bank Homeward Residential Carrington Mortgage JPMorgan Chase HSBC Wells Fargo JPMorgan Chase Bank of America Bank of America RBS Citizens Wells Fargo Wells Fargo Ocwen Provident Funding Capital One Wells Fargo
Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 675 of 718
03/31/2013
Yes
Yes
Yes Yes
Mortgage complaints
313165 313781 314130 314134 314084 314160 314161 314162 314163 313792 314109 314166 314169 314170 313806 313814 313822 313823 313827 313829 313700
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Reverse mortgage Other mortgage VA mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage
Page 676 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
48382 77583 04974 17404 78251 93402 32806 30328 08055 19311 31328 22974 85747 29582 50021 89029
Fax Postal mail Referral Referral Referral Referral Referral Referral Referral Phone Referral Referral Referral Referral Web Phone Fax
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 03/18/2013 02/13/2013 03/08/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013
03/31/2013
64119 14226 92395 33145
Web Fax Phone Web

Page 677 of 718
Mortgage complaints
Wells Fargo Wells Fargo Wells Fargo HSBC HSBC JPMorgan Chase Green Tree Servicing, LLC Wells Fargo Bank of America Select Portfolio Servicing, Inc Wells Fargo Green Tree Servicing, LLC Homeward Residential Bank of America Selene Finance JPMorgan Chase Flagstar Bank SunTrust Bank HSBC Ocwen JPMorgan Chase
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 678 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes
03/31/2013
Yes
Mortgage complaints
313841 313842 314255 313844 313846 313847 313851 313854 313855 313856 313857 314233 313861 313862 313863 313866 314200 313869 313875 313877 313878
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 679 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure
07621 08629 95006 33928 48382 98685 33967 94549 60517 91605 97759 21128 10522 84107 48708 80134 94553 90220 92691 91324 10302
Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral
Page 680 of 718
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
02/13/2013 02/13/2013 03/06/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/21/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
03/31/2013
Mortgage complaints
Bank of America OneWest Bank Homeward Residential JPMorgan Chase JPMorgan Chase Wells Fargo Nationstar Mortgage Bank of America Wells Fargo OneWest Bank U.S. Bancorp PNC Bank Citibank Wells Fargo JPMorgan Chase Wells Fargo JPMorgan Chase Ocwen Green Tree Servicing, LLC OneWest Bank Bank of America
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief In progress In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 681 of 718
03/31/2013
Yes
Yes
Mortgage complaints
313880 313899 313156 313913 313920 314609 313929 313935 313940 313933 312734 313850 312615 313582 312843 312586 312588 312737 312585 312535 310533
Other mortgage Other mortgage Conventional fixed mortgage Other mortgage FHA mortgage Other mortgage Conventional adjustable mortgage (ARM) VA mortgage FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage VA mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Conventional fixed mortgage Other mortgage
Page 682 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs
11741 75261 95831 22066 97206 95003 89131 75756 91103 11784 90805 63021 34428 87105 32771 84118 29673 98516 92656 48167 89136
Referral Web Web Web Web Web Web Web Web Web Postal mail Referral Postal mail Postal mail Postal mail Web Web Web Web Web Web
Page 683 of 718
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/10/2013 02/10/2013
02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/11/2013 02/13/2013 02/12/2013 02/11/2013 02/12/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
03/31/2013
Mortgage complaints
HSBC Amerisave Nationstar Mortgage Citibank Wells Fargo Nationstar Mortgage Ocwen Loan Care Select Portfolio Servicing, Inc Citibank Bank of America Bank of America JPMorgan Chase SunTrust Bank Pulte Mortgage 360 Mortgage HSBC BB&T Financial Wells Fargo Bayview Loan Servicing, LLC Wells Fargo
In progress Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Untimely response Closed with explanation In progress Closed with explanation In progress Closed with explanation
Page 684 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
312518 312520 312522 312524 312529 311011 312488 312512 312536 312545 312517 312568 311871 312491 312501 310571 312492 312498 312495 312511 312752
Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage FHA mortgage Conventional fixed mortgage FHA mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Conventional adjustable mortgage (ARM)
Page 685 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Credit decision / Underwriting Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan modification,collection,foreclosure
48439 33062 94027 77062 32756 30269 91791 31707 91977 92243 89044 17601 92301 75901 77005 60657 98576 95640 34116 44646 19002
Page 686 of 718
02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013 02/10/2013
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/12/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/12/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
03/31/2013
Mortgage complaints
Bank of America Nationstar Mortgage Wells Fargo JPMorgan Chase BB&T Financial Bank of America Wells Fargo Bank of America Green Tree Servicing, LLC Bank of America W.J. Bradley Mortgage Wells Fargo Wells Fargo U.S. Bancorp MetLife Bank PNC Bank Ocwen Ocwen Seterus Quicken Loans Bank of America
Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 687 of 718
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes Yes Yes
03/31/2013
Yes
Yes
Yes
Yes
Yes
Yes
Mortgage complaints
312731 311845 312401 312861 312412 312414 312426 312427 312428 313083 312720 312441 312443 312450 312690 312469 312476 312404 312478 312479 312431
FHA mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit FHA mortgage Conventional fixed mortgage Conventional fixed mortgage FHA mortgage Second mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage FHA mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 688 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Application, originator, mortgage broker Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account
60429 30030 68801 33065 92127 92881 60202 28304 34952 92114 95032 97202 19116 34655 44903 20723 92154 33873 92508 94583 68104
Web Postal mail Postal mail Web Web Web Web Web Web Postal mail Postal mail Web Web Web Web Web Web Postal mail Web Web Web
Page 689 of 718
02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013
02/11/2013 02/21/2013 02/11/2013 02/12/2013 03/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 03/08/2013 02/14/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
03/31/2013
Mortgage complaints
U.S. Bancorp Wells Fargo Arbor Residential Mortgage LLC Bank of America PHH Mortgage JPMorgan Chase JPMorgan Chase EverBank Bank of America Green Tree Servicing, LLC Wells Fargo Bank of America Bank of America Select Portfolio Servicing, Inc JPMorgan Chase Ocwen Wells Fargo Bank of America Bank of America Bank of America Green Tree Servicing, LLC
Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation In progress Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation
Page 690 of 718
03/31/2013
Yes
Yes
Yes Yes
Yes
Mortgage complaints
312486 312477 311843 312858 312393 311846 311844 312389 311125 309260 312387 310247 309261 309262 312839 309264 309265 309267 312361 309268 309269
FHA mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Home equity loan or line of credit Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 691 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account
75062 89403 30030 34492 33414 30030 30030 06484 30005 32746 92883 92660 90802 75052 33931 76034 19736 91364 90005 34606 10538
Web Web Postal mail Postal mail Postal mail Postal mail Postal mail Web Web Referral Web Referral Referral Referral Web Referral Referral Referral Referral Referral Referral
Page 692 of 718
02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/09/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013
02/11/2013 02/11/2013 02/20/2013 02/12/2013 02/11/2013 02/21/2013 02/28/2013 02/11/2013 02/11/2013 02/13/2013 02/11/2013 02/13/2013 02/12/2013 02/13/2013 02/11/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013
03/31/2013
Mortgage complaints
Bank of America Homeward Residential Ocwen U.S. Bancorp Ocwen JPMorgan Chase Ocwen Bank of America Capital One Bank of America Wells Fargo HSBC JPMorgan Chase JPMorgan Chase Citibank OneWest Bank American Internet Mortgage, Inc Bank of America BOK Finanical Corp Bank of America TD Bank
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation
Page 693 of 718
Yes
Yes
Yes Yes
03/31/2013
Mortgage complaints
309271 310011 309272 309273 309274 312349 310438 310066 309276 312345 309277 309278 310072 312338 309282 310076 309284 310079 309285 309286 310080
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 694 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
56303 55343 94521 93446 34492 30135 20020
Referral Referral Referral Referral Referral Referral Referral Referral
02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013
02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/13/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
03/31/2013
28052 95126 32818 34465 19803 48473 90007 96701 48439 19803 01830 30044 19803
Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral
Page 695 of 718
Mortgage complaints
Bank of America JPMorgan Chase Bank of America Bank of America Provident Funding Bank of America OneWest Bank Arvest Bank Ocwen Bank of America Nationstar Mortgage Bank of America Homeward Residential Bank of America Bank of America Citibank JPMorgan Chase Bank of America Wells Fargo JPMorgan Chase Homeward Residential
Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation
Page 696 of 718
03/31/2013
Yes
Mortgage complaints
312326 309289 310248 310082 312319 309291 309292 309301 312309 306739 309582 310516 309796 309801 309808 309938 312696 310471 310607 312416 312277
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage Conventional fixed mortgage Second mortgage Conventional adjustable mortgage (ARM) Other mortgage FHA mortgage Conventional adjustable mortgage (ARM) FHA mortgage Home equity loan or line of credit Other mortgage FHA mortgage FHA mortgage Other mortgage Conventional fixed mortgage
Page 697 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Settlement process and costs Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account
89101 94566 33172 19803 43343 83854 92210 44039 67016 44406 32720 11422 30291 35222 00969 36351 85396 24026 30067 60074 77632
Referral Referral Referral Referral Referral Referral Referral Web Phone Phone Web Postal mail Web Web Web Web Referral Web Web Referral Phone
Page 698 of 718
02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013
02/13/2013 02/12/2013 02/12/2013 02/12/2013 02/13/2013 02/12/2013 02/12/2013 02/08/2013 02/11/2013 02/08/2013 02/08/2013 02/19/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/12/2013 02/08/2013 02/08/2013 02/11/2013 02/11/2013
03/31/2013
Mortgage complaints
Bank of America JPMorgan Chase Green Tree Servicing, LLC Bank of America Wells Fargo Wells Fargo Capital One Nationstar Mortgage Bank of America PNC Bank Seterus Wells Fargo Wells Fargo Ocwen Bank of America HSBC Bank of America Bank of America Bank of America Bank of America Wells Fargo
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with monetary relief
Page 699 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
312430 310713 310544 310745 310788 312729 312425 310575 312415 310862 310864 312011 310900 310918 311090 313091 313084 312418 312421 311836 312422
Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage VA mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Second mortgage Other mortgage
Page 700 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Application, originator, mortgage broker Other Other Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure
98023 43228 34711
Referral Phone Postal mail Postal mail
02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013
02/11/2013 02/08/2013 02/08/2013 03/06/2013 02/11/2013 02/11/2013 02/11/2013 02/08/2013 02/25/2013 02/08/2013 02/11/2013 02/11/2013 02/08/2013 02/08/2013 02/08/2013 02/11/2013 02/08/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
03/31/2013
32953 30157 23002 21227 44641 40108 95118 06457 34461 92234 54208 84101 44146 02368 75227 92270 20147
Phone Referral Referral Web Referral Web Web Web Web Phone Web Phone Phone Referral Referral Postal mail Referral
Page 701 of 718
Mortgage complaints
Wells Fargo The Huntington National Bank Nationstar Mortgage JPMorgan Chase Green Tree Servicing, LLC Bank of America Bank of America Green Tree Servicing, LLC KeyBank NA PNC Bank Bank of America Bank of America Wells Fargo Bank of America Bank of America Bank of America Citibank Sovereign Bank Bank of America JPMorgan Chase Bank of America
Closed with explanation Closed with monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation In progress Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation
Page 702 of 718
03/31/2013
Yes Yes Yes
Mortgage complaints
312432 312444 311158 311186 310562 311167 311497 312677 312844 312452 311546 312447 312446 311182 311505 312437 312435 312598 313131 312433 312828
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage FHA mortgage FHA mortgage Other mortgage VA mortgage FHA mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 703 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Settlement process and costs Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
91724 20109 89119 21042 75244 30438
Referral Referral Postal mail Referral Referral Phone Postal mail
02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013
02/11/2013 02/11/2013 02/08/2013 02/11/2013 02/11/2013 02/12/2013 02/11/2013 02/12/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/13/2013
03/31/2013
94104 93454 33155 32305 77493 33327 43219 30017 33028 78258 76022 22655 34609 85750
Referral Referral Referral Web Referral Referral Web Web Referral Referral Referral Referral Referral Referral
Page 704 of 718
Mortgage complaints
Bank of America Nationstar Mortgage Green Tree Servicing, LLC Bank of America Bank of America Wells Fargo Green Tree Servicing, LLC Wells Fargo Bank of America HSBC Bank of America JPMorgan Chase Bank of America Bank of America Bank of America Ocwen Bank of America Citibank Wells Fargo Homeward Residential Ocwen
Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with non-monetary relief Closed with non-monetary relief Closed with explanation Closed with non-monetary relief In progress Closed with explanation Closed with explanation Closed with explanation
Page 705 of 718
03/31/2013
Yes
Mortgage complaints
311211 311357 311226 311294 311297 311352 311299 311300 311301 311344 312892 311309 312741 311313 312449 311318 311319 311320 311321 311322 311324
FHA mortgage Other mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Other mortgage Other mortgage Home equity loan or line of credit Other mortgage
Page 706 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Other Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure
48067 44102 21207 03263 11234 92867 66536 89433 92056 91790 80002 28031 01832 10924 70791 40258 27616 27610 28025 07083 40475
Web Referral Phone Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral
Page 707 of 718
02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013
02/11/2013 02/13/2013 02/11/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013 02/12/2013
03/31/2013
Mortgage complaints
Flagstar Bank Wells Fargo Wells Fargo JPMorgan Chase JPMorgan Chase Citibank Bank of America JPMorgan Chase JPMorgan Chase Bank of America E*Trade Bank Bank of America Nationstar Mortgage BankUnited Bank of America Bank of America Wells Fargo Wells Fargo Wells Fargo PNC Bank Bank of America
In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief
Page 708 of 718
03/31/2013
Yes Yes
Mortgage complaints
312871 311326 311330 311333 311338 311339 311341 312886 311346 311350 310546 311353 311355 311356 311358 311360 311370 311378 311387 311393 312881
Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Reverse mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Other mortgage Reverse mortgage Conventional adjustable mortgage (ARM) FHA mortgage Conventional fixed mortgage Conventional fixed mortgage
Page 709 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Application, originator, mortgage broker Loan modification,collection,foreclosure
55304 92562 10550 48093 83646 33917 20882 33172 33435 48312 32720 75104 44030 18360 30340 32258 92340 20852 85741 20736 92881
Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Referral Phone Web Web Web Web
Page 710 of 718
02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013
02/12/2013 02/11/2013 02/12/2013 02/11/2013 02/11/2013 02/12/2013 02/11/2013 02/12/2013 02/11/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/13/2013 02/11/2013 02/11/2013 02/08/2013 02/11/2013 02/11/2013
03/31/2013
Mortgage complaints
Homeward Residential JPMorgan Chase Citibank Bank of America Wells Fargo Wells Fargo Bank of America JPMorgan Chase Bank of America Bank of America Nationstar Mortgage Bank of America JPMorgan Chase Green Tree Servicing, LLC Bank of America Fay Servicing, LLC Reverse Mortgage Solutions Ocwen Bank of America Bank of America Nationstar Mortgage
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed Closed with explanation In progress Closed with explanation Closed with explanation
Page 711 of 718
03/31/2013
Yes
Yes
Mortgage complaints
311514 312840 311523 311558 311571 312888 311632 311638 311620 313130 313142 311778 311834 311841 311900 311457 310538 311988 312005 312026 313143
Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Conventional adjustable mortgage (ARM) Other mortgage Conventional adjustable mortgage (ARM) Conventional fixed mortgage Other mortgage Other mortgage Conventional fixed mortgage FHA mortgage Home equity loan or line of credit Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) VA mortgage Other mortgage Conventional fixed mortgage FHA mortgage Conventional fixed mortgage Conventional adjustable mortgage (ARM)
Page 712 of 718 03/31/2013
Mortgage complaints
Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Application, originator, mortgage broker Settlement process and costs Application, originator, mortgage broker Application, originator, mortgage broker Loan modification,collection,foreclosure Credit decision / Underwriting Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Settlement process and costs Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Credit decision / Underwriting Loan modification,collection,foreclosure 92557 97527 30019 64030 75052 22116 90755 34698 98418 80126 92532 15131 30030 95835 92308 33187 20105 61920 33472 92618
Postal mail Web Web Web Postal mail Web Web Web Web Web Web Web Web Postal mail Web Web Postal mail Web Phone Web Web
Page 713 of 718
02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013
02/11/2013 02/11/2013 02/08/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/28/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013
03/31/2013
Mortgage complaints
Servis One, Inc. Nationstar Mortgage Bank of America Bank of America JPMorgan Chase JPMorgan Chase Wells Fargo Homeward Residential Ocwen EverBank Loan Care HSBC Ocwen Ocwen Wells Fargo Embrace Home Loans Inc Servis One, Inc. PennyMac Loan Services, LLC Bank of America JPMorgan Chase Wells Fargo
Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with monetary relief Closed with explanation Closed Closed with explanation
Page 714 of 718
03/31/2013
Yes Yes
Yes
Mortgage complaints
312076 312092 312113 313085 312222 312250 312265 312133 312288 312692 312693 312290 312697 312699 312701 312303 312304 310560 312314 312689 312318
Conventional fixed mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Reverse mortgage Other mortgage Other mortgage Conventional fixed mortgage Conventional fixed mortgage Other mortgage Other mortgage Conventional adjustable mortgage (ARM) Other mortgage Other mortgage Other mortgage Reverse mortgage Conventional fixed mortgage Other mortgage Other mortgage Other mortgage Other mortgage
Page 715 of 718 03/31/2013
Mortgage complaints
Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan servicing, payments, escrow account Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure Application, originator, mortgage broker Loan servicing, payments, escrow account Loan servicing, payments, escrow account Loan modification,collection,foreclosure Loan modification,collection,foreclosure Loan modification,collection,foreclosure
60629 60171 75093 78232 78209 21237 07416 92130 02028 86326 33781 95119 37411 60615 21222 28115 98942 03063 85383 80004 60401
Web Postal mail Phone Postal mail Phone Web Postal mail Web Phone Referral Referral Web Referral Referral Referral Web Phone Postal mail Referral Referral Referral
Page 716 of 718
02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013 02/08/2013
02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/11/2013 02/12/2013 02/12/2013 02/11/2013 02/12/2013 02/12/2013 02/12/2013 02/11/2013 02/11/2013 02/11/2013 02/13/2013 02/13/2013 02/13/2013
03/31/2013
Mortgage complaints
Nationstar Mortgage EverBank Ocwen JPMorgan Chase Generation Mortgage Bank of America Bank of America U.S. Bancorp Wells Fargo Wells Fargo PHH Mortgage Ocwen Nationstar Mortgage Freedom Mortgage Nationstar Mortgage Reverse Mortgage Solutions Green Tree Servicing, LLC Wells Fargo Wells Fargo Wells Fargo Bank of America
Closed with explanation In progress Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation Closed with explanation Closed with explanation Closed with explanation Closed Closed with explanation Closed with explanation Closed with explanation Closed with non-monetary relief Closed with explanation
Page 717 of 718
03/31/2013
Yes
Yes
Yes
Mortgage complaints
(Results truncated. Use CSV format for all records.)
Page 718 of 718
03/31/2013

CFPB Mortgage Complaint Database

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CFPB Mortgage Complaint Database

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Mortgage complaints

Based on Consumer Complaints

Date sent to company

02136 11758 95624 88007 22401

Referral Web Referral Web Email

97504 33304 71106 02124 08527 92627

Referral Referral Postal mail Web Web Web Referral

44041 48420 34434 30344

Phone Referral Referral Web

93105 33126 92223

Referral Referral Web

27614 08203 01463 60620 70809 85382

Referral Referral Web Web Web Web Referral

85373 11412 66104 33177

Referral Referral Phone Web Postal mail

89122 33321 19810 92505 76017

Web Referral Web Referral Referral

84770 95695 85206 97009 21202

Web Web Referral Referral Phone

33141 34990 92822

Referral Web Referral Referral

72046 20639 10512 92078 08015 08010 90717 02050

85233 85250 92239 03103 30236 92881 33187

Fax Web Web Referral Referral Web Web

30040 91784 92660 85207 21401 37122

Referral Web Referral Web Web Referral

Web Referral Referral

15801 38060 34433 94531 20705

Web Postal mail Referral Web Referral

07603 94947 17601 33433 14085 30519 21122

Referral Referral Web Referral Referral Web Web Web

02149 75227 07031 46236 92629 30339

Web Referral Phone Web Referral Phone Referral

07631 28374 28269 94553 59901 94802 92407

Referral Referral Referral Web Referral Referral Referral Referral

60649 92586 07666 11217

Referral Referral Referral Referral Referral

92405 28110 80918 19904 78756 80230 21136 07017 30087

08053 20106 94565 91325 17408 20706 95963

Web Web Web Referral Referral Referral Web Referral

48382 46324 20777

Fax Referral Referral Postal mail

43065 29445 91335 80233

Postal mail Web Referral Postal mail Referral

42420 27587 44319 02151 60532

Web Referral Referral Referral Web Postal mail

21215 28031 92009 75035 61080 53562 91504

10956 53205 13205

Web Phone Referral

66442 30340 78644

Web Postal mail Web

60050 13039 30228 07065 14624 27416 30340 95624

07755 90710 48342

Web Web Web Referral

Yes Yes Yes

44288 22201 06610 43209 49047 11436 01810 89061

40160 92131 99207

Referral Web Referral Postal mail

97060 48084 80013 92106 94533 33478 34442 22443 92154

Yes Yes Yes

Phone Web Postal mail

60431 32563 92071 23234 48315

Postal mail Referral Referral Web Phone