Questionnaire

1. Name of the Enterprise: 2. Name & Designation of the Respondent: 3. For how long have you been working in the organization? a) < 5years c) more than 10 years 4. Type of Enterprise: Micro Small Medium b) 5-10 years

5. Initial Investment in plant & machinery: 6. Nature of Activity: Manufacturing 7. E-mail ID: 8. Contact Number: 9. Address: ______________________________________________________________________________ ________________________________________________________________________ 10. Enterprise is in Business for a) <5years b) 6-10 years c) 11-20 years d) >20years 11. Annual Turnover of the company (in Rupees) a) 0-10 lakhs b) 10 lakhs-50 lakhs 12. Ownership pattern of the firm a) Sole Trading Organisation b) Partnership 13. Type of business a) Business to business c) Both b) Business to consumer d) Business to Government c) Private d) Public c) 50 lakhs-1 crore d) 1crore- 10crore Services Repairs & Maintenance

14. Where do you sell your products? a) Local market c) International 15. Number of employees in your enterprise a) Less than 50 c) 101 to 150 e) More than 200 16. Please specify the percentage of employees in the following categories: (Enter 1 for 0-25%, 2 for 26-50%, 3 for 51 to 75%, a) Graduates c) Unskilled Workers 17. Do you make use of internet for business purpose? a) Yes 18. Do you have a website? a) Yes b) No b) No 4 for above 76%) b) 51 to 100 d) 151 to 200 b) National d) All of the above

b) Post Graduates

19. If you do not have a website, do you plan to create a new website? a) Yes b) No

20. If Yes, For how long have you been running the website? a) < 1 year c) 2-5 years b) 1-2 years d) > 5 years

21. Do you have a dedicated webmaster? a) Yes 22. How often is the website updated? a) Daily c) Monthly e)Never b) Weekly d) Yearly f) Other b) No

23. Do you think that website reduces your advertising cost? a) Yes 24. How frequently do you use internet? a) Daily c) Only if needed 25. What activities does your business conduct on the internet? a) b) c) d) e) f) Use e-mail to communicate with customers or suppliers Purchase goods and/ or services Conduct financial affairs such as online banking Bid on contracts Gather business related information such as prices, new products etc Others b) Weekly b) No

26. Has internet helped you increase the sales? a) Yes b) No

27. To date, what benefits has your business experienced from your website? Has it? a) Increased your total sales b) Brought you additional customers c) Brought you new types of customers d) Reduced your costs per unit sold e) Increased business profits f) Increased sales outside India g) Improved your competitive position

28. Neither Agree Strongly Disagree Nor Disagree Disagree

Strongly Agree Agree

We have good, qualified staff who make use of internet We conduct e-marketing activities We have sufficient financial resources to adopt e-marketing activities We make use of internet even if we do not have skilled and qualified staff We make use of internet only because it is useful for our international market We are too small to make use of e-marketing Internet usage gives us more control over the work Competitive pressure is one reason for making use of internet Majority of our customers are able to use the technology We use internet in accessing other companies sites Our enterprise interacts with its customers through registration forms, newsletters and email accounts Our enterprise depends heavily on the internet in conducting marketing activities.