Fall/August 2012

Master of Business Administration- MBA Semester 1 MB0039 Business Communication - 4 Credits (Book ID: B1624) Assignment Set - 1 (60 Marks) Note: Each question carries 10 Marks. Answer all the questions.
1. Explain briefly the characteristics of communication. 2. Name the communication channel to which teleconferencing, Email, and telephone belongs to. Explain teleconferencing. 3. Informal communication network is not just for idle rumours and may be useful in many ways. Justify. 4. Explain some of the approaches for handling customer complaints and listening to customers. 5. Explain briefly the four steps of the review process. 6. Explain the different delivery styles that speakers can select for their presentation.

Fall/August 2012

Master of Business Administration- MBA Semester 1 MB0039 Business Communication - 4 Credits (Book ID: B1624) Assignment Set - 2 (60 Marks) Note: Each question carries 10 Marks. Answer all the questions.
1. Explain the five steps of SQ3R techniques of reading. 2. Write a note on the responsibilities of chairperson during a meeting. 3. When you write a memo what language and writing style will you follow, explain.

4. What is sampling? Briefly explain the various methods of sampling.

5. Explain the principles that you need to follow while using emails for business communication. 6. Select a company of your choice. Write a sales letter in the AIDA format to a prospective customer, persuading him/her to buy the companys product.