Академический Документы
Профессиональный Документы
Культура Документы
ITIL Training and Consulting Services ITSM Tool Implementation Consulting Services ISO/IEC 20000 Consulting Services ISO/IEC 27001 Consulting Services
Our Services
Our safe start assessment, analysis, planning and design workshops provide you with a clearly defined service improvement plan and practical implementation strategy that will significantly improve the success of your IT service improvement initiative.
ITIL / IT Service Management consulting & education (ITIL Foundation Level, ITIL Intermediate Level and ITIL Expert Level) IT Service Management process capability and maturity assessments Vendor-independent tool selection and implementation services Migration towards ISO/IEC 20000 standards certification with best practices from ITIL, COBIT, Sixsigma etc. Development and implementation of a Service Improvement Programme
Business and ICT strategies are closely aligned and integrated Faster time to market for new products and services Increased value of IT and reduced costs Significant productivity and efficiency gains A single point of contact for all Service issues Consistent IT Service quality
Benefits for IT
Increased business value of IT Reduced Total Cost of Ownership (TCO) of IT Improved quality of IT services delivered Support procedures are documented repeatable processes Higher levels of service availability Better visibility of the entire ICT infrastructure
The use of ITIL and ISO/IEC 20000 for Service Management has been proven to provide benefits in reducing ongoing IT support costs, improving service quality and satisfying specific governance and regulatory requirements. The ISO/IEC 20000 standard for IT Service Management provides a benchmark to demonstrate an IT Service Provider's ability to supply high quality IT services to its customers. Our consultants are fully trained experts with extensive experience in IT Service Management and the ISO/IEC 20000 standard. We offer a range of standards-based assessment; consulting and training services to help you implement a Quality Management System, meet the requirements of the standard and to achieve certification if required.
Benefits to Business
The ability to prove the delivery of high quality services Positive marketing potential for external service providers Ability to satisfy outsourcing tender requirements Faster time to market for new products and services Complete end-to-end management of Business/IT services
Benefits for IT
Closer working partnership between the business and IT Demonstrate high quality service provision to customers Adherence to business and other regulatory requirements Better management of third party suppliers and vendors Well documented and repeatable support processes
Our Services
Scope definition Awareness programme Gap Analysis Asset Identification and classification Risk Assessment ISMS documentation User training programme Pre-audit Interaction with auditors
Our approach
We adopt a six-step consulting methodology to manage the ISO 27001 implementation. Understanding Business Functions Data Acquisition Risk Assessment Prioritize Design & Build Action Plan