A PROJECT REPORT

ON
EMPLOYEE SATISFACTION WITH RESPECT TO LABOUR WELFARE AT CHITTARANJAN LOCOMOTIVE WORKS, WEST BENGAL.

Submitted to
University of Pune, In Partial Fulfillment of Requirements for the Award of Degree of

MASTER OF PERSONNEL MANAGEMENT

By SUNITA NAIDU

Under The Guidance of

Prof. Riyasat

POONA INSTITUTE OF MANAGEMENT SCIENCES AND ENTREPRENEURSHIP, CAMP, PUNE.

2011-2013
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DECLARATION
I hereby declare that the project titled EMPLOYEE SATISFACTION WITH RESPECT TO LABOUR WELFARE MEASURES AT CHITTARANJAN LOCOMOTIVE WORKS is an original piece of research work carried out by me under the guidance and supervision of Prof. Riyasat. The information has been collected from genuine & authentic sources. The work has been submitted in partial fulfillment of the requirement of MPM to Pune University.

Place: Pune Date:

SUNITA NAIDU Research student

ACKNOWLEDGEMENT
I take this opportunity as privilege to express my deep sense of gratitude to Prof, Honorable Founder President, Pune, Dr., Founder Secretary, Dr. Director, Poona Institute of Management Sciences and Entrepreneurship, Pune as they have been source of inspiration to me . I am deeply indebted to Professor Prof. Riyasat my research guide, Poona Institute of Management Sciences and Entrepreneurship, Pune, without her help completion of the project was highly impossible. I take this opportunity as privilege to articulate my deep sense of gratefulness to Mr.P,C,Naik Chief Personnel Officer (CPO) my external project Guide, and the staff of the Chittarnjan Locomotive Works, West Bengal for their timely help and positive encouragement. I wish to express a special thanks to all teaching and non-teaching staff members, the Poona Institute of Management Sciences and Entrepreneurship, Pune for their forever support. Their encouragement and valuable guidance are gratefully acknowledged. I would like to acknowledge all my family members, relatives and friends for their help and encouragement.

Place: Pune Date / Sunita Naidu

CONTENTS
CHAPTER NAME DECLARATION ACKNOWLEDGEMENT LIST OF TABLES LIST OF GRAPHS LIST OF FIGURES EXECUTIVE SUMMARY CHAPTER-1 INTRODUCTION 1.1 Basic theory concepts and contents of topic 1.2 1.3 1.4 1.5 1.6 CHAPTER-2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 CHAPTER-3 3.1 3.2 Literature Review Need for the Study Statement of Problem Objectives Scope of the Study Profile of the Organization Introduction Vision and Mission Historical Background Different Departments of the Company Organizational Chart Product Profile Of the Company Present status of the Company Research Design and Methodology Source and method of data collection PAGE NO I II III IV V VI 4 7 8 10 11 12 14 16 17 19 22 23 28 31 33 33 35

Methods of Data analysis and statistical techniques 3.3 Limitations of the study CHAPTER-4 Data Presentation , Analysis and Interpretation CHAPTER-5 Findings and Suggestions 5.1 Main Findings 5.2 Suggestions 5.3 Conclusion Bibliography Annexure
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52 53 55 57 59

LIST OF TABLES
TABLE NO. 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 TITLE OF THE TABLE Age of sample workers Work category of the workers Educational qualification of workers Experience of sample workers Pay range of sample workers Level of satisfaction of employees towards medical facility Level of satisfaction of employees towards leave facility Level of satisfaction of employees towards canteen facility Level of satisfaction of employees towards the allowances Level of satisfaction of employees towards other facilities 48 47 46 45 PAGE NO. 35 36 37 38 39 44

LIST OF GRAPHS

GRAPH NO. 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 Age of workers

TITLE

PAGE NO. 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49

Work category of workers Educational qualification of workers Years of service Pay range of sample workers Awareness about the welfare policy Awareness about the welfare facility Satisfaction with regard to welfare facility Level of satisfaction with respect to welfare facility Level of satisfaction of employees towards medical facility Level of satisfaction of employees towards leave facility Level of satisfaction of employees towards canteen facility Level of satisfaction of employees towards the allowances Level of satisfaction of employees towards other facilities Level of satisfaction of employees towards housing facility

LIST OF FIGURES
Figure No. 2.1

Title Organizational Chart

Page No. 22

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EXECUTIVE SUMMARY
The project was carried out at Chittarnjan Locomotive Works, West Bengal It was aimed at finding the employee satisfaction level with respect to labour welfare measures. The project was carried out under the guidance of Mr.P.C.Nayak (Chief Personel Officer). Chittaranjan locomotive works is a locomotive producing company . It is a large scale industry with 12,837 employees. The survey was conducted to analyze employee satisfaction with respect to labour welfare measures in order to find out the effectiveness of these welfare measures. With this objective in mind, a research was conducted in West Bengal. It was found that the labour welfare measures at Chittaranjn Locomotive Works was satisfactory but poor sanitary conditions, lack of creache facility were some of the common problems faced by the employees. This has led the researcher to work in this area to identify the causes of unsatisfactory labour welfare measures. Hence the problem statement would be Employee satisfaction with respect to labour welfare measures at CLW, Chittaranjan. With the following objectives: To improve the productivity of the organisation through improvement in labour welfare schemes. To know the standards of the employee welfare at CLW. To comprehend the employee satisfaction level about the labour welfare scheme. To determine expectation of employees about the welfare measures. To motivate the employees and reward them suitably in recognition of their contributions.
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This research work will help the employees, organization, customers, society at large. It will motivate the employees to work to the best of their ability as efficient labour welfare measures will result in employee satisfaction. It will also result in organizational growth. The customers will also be satisfied because they will get quality products in time. All these Factors will results in economic development of the nation. Questionnaire was the tool for Data Collection. It consists of both open ended and close-end questions. The researcher had conversation with the employees and circulated the questionnaire among the employees, personally interviewed them. Overview of the findings was shown that employees were not satisfied with some of the welfare facilities. From the survey it can be said that for further increase in the productivity the suggestions should be taken into consideration. If improved labor welfare measures are applied it will lead to increased employee satisfaction and thus increased productivity and organizational success. Hence it can be concluded that improved welfare measures such as maintenance of hygienic conditions in the canteen, sanitation, providing transport facility etc .would create congenial work environment thus improving the efficiency of the employees.

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INTRODUCTION 1.1 Theoretical Concepts A VIEW OF LABOUR WELFARE Some of the functions discharged by labour welfare activities are To establish an effective communication between the workers and the management. To strive to ensure creative contribution of trade unions. To devise checks and balances to safeguard the interest of both workers and management. To establish and foster industrial democracy. To encourage the sustained increase in industrial productivity.

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MEANING AND DEFINITION OF LABOUR WELFARE The terms Labour Welfare, employee welfare and workers welfare are used interchangeably to denote various service provided by the employers to the employees in addition to wages. According to Arthur James Todd, Labour Welfare means anything done for the comfort and improvement, intellectual or social, of the employee over and above the wages paid which is not a necessity of the industry1. According to a publication of ILO, Workers Welfare should be understood to include such services facilities and amenities as may be established in or in the vicinity of the undertakings to enable the persons employed in them to perform their work in healthy, congenial surroundings and to provide them with amenities conducive to good health and high morale. It is provided not only in the interest of employees but also in the favour of the organization itself .The employees feel satisfied if they are provided with such services and they also feel committed to the organization. These are merely maintenance factors and not motivators, yet they are necessary for the health organization since they bear a close interlink with the productiveness of the employees which improves the output, quality and efficiency of the organization in long run. FEATURES OF LABOUR WELFARE The basic features of welfare measures are as follows: Labour Welfare includes various facilities, service and amenities provided to workers for improving their health, efficiency, economy betterment and social status. Labour Welfare measures are in addition to regular wages and other economic benefits available to workers due to legal provisions and collective bargaining.
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Labour Welfare measures are flexible and ever-changing New Welfare measures are added to the existing ones from time to time. The purpose of Labour welfare is to bring the development of the whole personality of the worker to make him a good worker and an ideal citizen. SCOPE OF LABOUR WELFARE The Labour Investigation Committee of the Government of India clears the scope of the welfare activities perhaps in the best manner. It says, For our part we prefer to include under welfare activities anything done for the intellectual, physical, moral and economic betterment of the workers, whether by employer, by government by law or what is normally expected or part of the contractual benefits for which the workers may have bargained. Thus, under this definition we may include housing, medical and educational facilities, nutrition including provision of canteens), facilities for rest and recreation, co-operative societies, day nurseries and crches, provision of sanitary accommodation, holidays with pay, social insurance measures, undertaken voluntarily by employers, alone or jointly with workers, including sickness and maternity benefit schemes, provident funds, gratitudes and pensions etc. Thus, the term Welfare is very comprehensive. AIM OF LABOUR WELFARE It is partly humanitarian, for it enables the workers to enjoy a fuller and richer life.

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It is partly economic because it improves the efficiency of the worker, increases its availability where it is scarce and keeps him contended. It minimizes the inducement to form or join unions and to resort to strikes. The aim is partly civic because it develops a sense of responsibility and dignity among the workers thus making worthy citizens of the nation. There are various welfare facilities provided for the well being of employees at Godrej Agrovet Ltd. Welfare measures inside (intra moral) and outside (extra moral) can be classified into i) ii) Statutory Provisions Non Statutory Provisions

STATUTORY PROVISIONS Statutory welfare constitutes those provisions of welfare work which depend for their observance on the coercive power of the government. Of all the different mandatory acts the Factories Act, 1948 is more relevant. THE FACTORIES ACT, 1948 The welfare amenities provided under the act are given below: Washing facilities (S.42) Facilities for storing and dry clothing (S.43) Sitting facilities for occasional rest for workers who are obliged to work standing (S.44) First-aid boxes or cupboards-one for every 150 workers and ambulance facilities, if there are more than 500 workers (S.45) Canteens if employing more than 250 workers (S.46) Shelters, rest rooms and lunch rooms, if employing over 150 workers (S.47)
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Crche, if employing more than 30 women (S.48) Welfare Officer, if employing 500 or more workers (S.49) 1.2 Literature Review According to Mark Columbus, in his study Welfare facilities towards shoe makers in Chicago, 1964 specifies that, Welfare measures is one of the most important factors for the overall wellbeing. Welfare measures will make the workers more contented in their job and therefore more productive. Space The employer should make sure that there is adequate space for all elements that have to inhabit the workspace eg. Employees, furniture, plant and goods that need storing etc. The volume of theroom should allow at least 11 cubic meters per person but only up to a height of 3 meters (i.e. if you have extremely high ceilings this does not mean that you can allow for less 'width' per person). Washing facilities The employer should provide all cold and warm water into washbasins, soap and clean towels with at least one washbasin to five employees. Drinking water should also always be provided. If any substances that are harmful to the skin are used then showering facilities should also be provided. Sanitary facilities These should be provided in segregated areas for men and women and there should be some ventilated space between the toilets and the work area. Eating facilities If meals are regularly taken at the workplace then facilities should be provided for the eating of meals. Segregated areas for smokers and non-smokers should be provided.
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Clothing There should be provision for the storage of outdoor clothing during working hours, which is secure and offers the opportunity to dry the clothing. Any protective clothing which is required for a job should have it's own storage area particularly if it is likely to be contaminated at any time. First Aid If more than four people work on the premises then the employer need to have a fully equipped first aid box on the premises. Although it is generally not compulsory for small firms to have a qualified first aider, unless there is a special risk on the premises, it is often a good idea to have someone on hand. An Official Accident Report Book must be kept on hand for employees to use; it is also a good idea to display useful telephone numbers eg. Local doctors, hospitals etc. in a prominent position for use in an emergency.

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1.3 Need for the Study To establish an effective communication between the workers and the management, and to ensure creative contribution of trade unions to safeguard the interest of both workers and management. 1.4 Statement of the Problem Industrial progress of a country depends on its committed labor force. The schemes of labour welfare may be regarded as wise investment which should and thus brings a profitable return in the form of greater efficiency. In order to get best out of a worker in the matter of production working conditions need to be improved to a great extent .The worker should at least have the means and facilities to keep himself in a state of health and efficiency .The working conditions should be such as to safeguard his health and protect him against occupational hazards. The work place should provide reasonable amenities for his essential needs .The worker should also be equipped with the necessary technical training and a certain level of general education. Thus labour welfare measures are very important to get best out of the workers. However it was found out that labour welfare measures at CHITTARANJAN LOCOMOTIVE WORKS were unsatisfactory .Unhygienic conditions in the canteen, poor sanitary conditions, lack of transport facility were some of the common problems noticed. This has led the researcher to work in this area To identify the causes of unsatisfactory labour welfare measures.

1.5 Objectives of the Project

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 To improve the productivity of the organisation through improvement in labour welfare schemes. To know the standards of the employee welfare at CLW. To comprehend the employee satisfaction level about the labour welfare schemes. To determine expectation of employees about the welfare measures.

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1.6 Scope of the Project This Research work will help the Employees As it will give employees the boost to do the work to the best of their ability. It will motivates employees to a great extent thus resulting in organizational growth Organization As managers are interested in influencing the morale of employees since it would result in increased productivity and thus organizational success. Society As the organizational growth results in economic development of the country thus benefitting the society at the large. Researcher has also gained a lot of precious experience, which the researcher could not directly from only studying theories in the books .This project helps the researcher to develop communication skills, learn how to interact with people ,being decision maker, planner etc.

LABOUR WELFARE MEASURES AT CHITTARANJAN LOCOMOTIVE WORKS

There are various welfare facilities provided for the well being of employees at Chittaranjan locomotive works The various welfare facilities provided are as follows:

CANTEEN
Canteen facility is provided for the workers in the factory itself with a sitting capacity of 60 people, or providing quality and hygienic food at subsidized rate.
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WORKING HOURS
(i) Day shift (lunch break of 45 minutes) I Shift II Shift III Shift : : : 07.00 am 04.00 pm 07.30 am 04.30 pm 11.00 am 09.00 pm

(ii) Night shift (dinner break of 30 minutes) 8.00 pm 4.30 am.

LEAVE AND HOLIDAYS

(i) Leave: Leaves on average pay(LAP):30 days in calender year Sick Leave (ii) Holidays: Festival Holidays : National Holidays : 12 3 :15 days in a calender year.

DRINKING WATER
Factory provides continuous filtered and purified water supply at convenient places in all the sections for the employees. Water cooler is also available.

REST ROOMS
Rest sheds with adequate lighting, ventilation and fans are available separately for men and women employees.

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FACILITIES FOR STORING

As per Sec.43 of The Factorys Act, 1948, each section provides separate cupboards for the employees to store their clothes, and other belongings

SANITARY
At CLW sanitary facilities are provided.

FIRST AID APPLIANCES

Three first aid boxes stocked with latest medicines and fire extinguishers are available .

QUARTERS
Railways make provison for railway quarters at or nearby Railway station as far as possible for as posible for housing their eployees.Some quarters at all station are earmarked for being alloted to the staff who are required to remain close to the site of their working place and allotments of these quarters are made to such categories of staff on their posting at such places. There are 9,350 quarters alloted to employees of CLW. Labour Welfare Organistion

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The welfare Organisation at Chittaratnjan is responsible for improving the working and living condition of staff and to meet their recretional, educationaland cultural needs The organisation also helps the retired employees and the family members of the deceased.They also visit occationlly the sick employees admitted in the hospital.

AREA COMMITTES
The entire CLW Township has been divided into eight areas.each of these areas continued to be managed by commites consisting of nominated staff represanttives to develop a community spirit amongst the residents of the township.

SCHOOLS AND COLLEGES

Education facility provided in Chittranjan spread over eight areas.There are 11 junior basic school and 5 secondary/higher secondary schools.In addition to the above ,there are schools run by the District School Board,Burdwan There are 4 hindi medium and 7 bengali medium primaries,4 bengali medium and 1 hindi medium secondary schools run by the West Bengal Government These schools functioned satisfctorily.

RECREATION

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Two major and two smaller institutes and an officers club continue to cater to the social ,cultural and recretional needs of the staff and their families.Apart from these ,there is a recreational club atttched to CMM\CLW\Kolkatas office to meet the cultural /recreational needs of employees working there.For the upliftment of cultural activites in CLW rupees 100000 has been granted to CLW cultural association and rupees 60000 to 3 non-railway cultural orgnisation.

SCOUTS AND GUIDES

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CLW District Association was affiliated to Eastern Railway Bharat Scout and Guides in 1960 .the Chittaranjan District Assotition \Bharat Scouts and Guides was renamed as CLW District Assotition in 1983.It organised a number of scouting activities and services to the community. A good numberer of boys and girls have undergone traning under this orgnisation which is a chracter building movement.

MEDICAL FACILITES
CLW has 1 hospital and 5 health units.The main hospital is called Kasturba Gandhi Hospital.It was inuagrated on 12TH Febuary ,by the then Governer of West Bengal,Dr.K.N.Katju.This hospital is 197 bedded with all modern facilities like 8 bedded ICU with bedside moniter,Ventilators and ABG analyzers ,Operation theaters ,Harmonic sacpel, Remote controlled OT table ,CTMT machine,Anhtroscope ,Bronchoscope, AUTO perimeter and central medical gas pipeline system in OT,ICUand wards.

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A lot of work is being done towards family welfare by CLW.The birth rate in CLW township is lower than the national average rate and even better than the Indian Railway average .A total of 31 sterilization amongst the railway population and non railway were conducted during 2011-12.Two Homeopathy Doctors have being engaged under SBF in Chittaranjan area as per railway board guidelines to look after the CLW employees covering all the areas of Chittaranjan. 415 children were immunized with oral polio+DPT,263 with Measles and 328 with sBCG vaccines during the year.Free medical facility is provided to all the employees and their family members. If the working employee is dead then his wife, unmarried daughters,dependend sisters and sons upto 21 years will get medical facilities

STAFF BENEFIT FUND

The staff benefit fund committee is functioning through out the year. The fund is of S.B.F Committee is under the GMs control The S.B.F committee and unpaid utilization committee consist of Dy.CPO and Dy.FA and CAO II.There are another 9 elected staff council members in S.B.F. An amount of rupees utilized for non-technical scolhar ship education for higher education. An amount of rupees 2.55 lakhs was also spent from the SBF as annual grant to CLW sports association. There is one Dental supplying centre attached hospital organized by SBF.Beside there are 2 book banks are functioning with the grant of SBF one at Basanti institute and other at Srilata institute. An amount of rupees 5000 is being paid as Funeral expenses to the widow of deceased Rly staff.

INDUSRIAL RELATION
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There are 5 recognized Unions and 16 unrecognized unions\associations at CLW.Staff Council is functioning for redressal of grievances and for maintaining cordial industrial relations. The Staff Council was constituted on 18.12.96 .The tenure of the committee of Staff Council is three years.The present Staff Council was constituted on 6.10.2010 with 17 elected members and one nominated member from the SC\ST Community. This Project has enabled upgradation of the labour welfare facilities in the organization.

COMPANY PROFILE
The Researcher has carried out the project at Chittaranjan locomotive Works (CLW). CLW is located at West Bengal. It is basically a large scale industry employing 12,837 employees. The detailed profile of Chittaranjan Locomotive Works is mentioned below. 2.1 Name of the company: Chittaranjan Locomotives Works Registered office: Pirojshanagar, Eastern Express Highway,Vikroli(East) Chittaranjan., West Bengal

ORIGIN OF THE INDUSTRY

History of CLW

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Chittaranjan Locomotive Works (CLW) is a dream of the nations visionaries, coming true. The planners of the nation with their deep insight and foresight set out to build a Loco building Factory in West Bengal and CLW is the culmination of that vision.In the late thirties ,a committee consisting of M\s.Humphries and Shrinivasan was appointed to investigate the possibilty of of establishing locomotive manufacturing unit and to consider its economic viability .The intial project, at Chandmari ,a place near Kanchapara,in the state of West Bengal ,could not mature due to partition,which inevitably necessitated a change of site.The issue of up of loco building unit continued to be under active consideration of the central legislature and in December ,1947,the Railway Board decided to locate the factory at Chittaranjan, near Mihijam.On the 9th of January 1948,survey of the proposed area commenced.The rocky soil was an advantage in erecting foundation for heavy structural work and the undulating terrain solved the problem of drainage for the township while the scheme of the DVC which envisaged hydroelectric and thermal power station in the vicinity assured adequate power availability for the enterprise.

LANDMARK
Incorporation Production of first steam loco commenced on 26th January , 1950.The first President of India Dr.Rajendra Prasad dedicated the first steam locomotive to the nation on 1st November ,1950 and on the same day the loco building factory was rechristened and named after the great patriot Deshbandhu Chittranjan Das and became Chittaranjan Locomotive Works.
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THE LOCATION OF THE FACTORY

CLW is the only major electric locomotive manufacturer in the country. It is situated at the border of West Bengal and Jharkhand and is at about 32 Kms from Asonsol and 237 Kms from Kolkata. The place, where today CLW is situated, was actually a collection of small villages. The locoworks with its ancillary workshops has a stores purchase office in Kolkata and inspection cells in New Delhi,Mumbia,Kolkata and Banglore.The workshop and the township are spread over an area of 18.34sq.Km.

MAJOR LANDMARKS
1950 1St November First Steam Locomotives was Manufactured 1961 Production of First Electric Locomotives Was Commenced 1967 Production Of DC Traction Motors and Control Equimpent Commenced in April 1972 First Batch Of TAO-659 Traction Motors Dispatched 1980 First Rajdhani Electric Loco WAP-1 Commissioned 1988 First Batch of Hitachi Motors Dispatched 1994 First 5000 hp WAP-4 Passenger LocomotivesASHOK flagged off. 1996 First modular WAG-7 Loco KRAMVIR Flagged 1998 Inauguration of one WAG-7 500 hpElectric Logo SAMARPAN by Shree Jyoti Basu Chief Minister of West Bengal 2000 CLW Completed 50 years of service to the Nation 2002 ISO-14001 Certification Awarded to CLW by IRQS 2010 Inauragution of 2nd IGBT Based Locomotives WAG-9i

GROWTH AND DEVELOPMENT OF COMPANY

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The production of Electric Locomotives commenced in 1961.In the process fifteen version of electric locomotives were produced by CLW and the latest in that series is the frieght locomotive WAG-9 and passenger locomotive WAP-7.Pandit Jawaharlal Nehru ,the first Prime Minister of India ,commissioned the first 1500 V dc locomotive named LOKMANYA on 14th,October 1961.The production of 25 Kv AC DC loco commenced on 16th November,1963.The first electric loco turned out from CLW ,christned as BIDHAN,was abroad gauge 25 Kv A.C frieght Locomotive of 2840 hp with maximum speed of 80 km\hr.Subsequently CLW gradually upgraded the horsepower of electric loco from 2840 hp to 6000hp and maximum speed of 80 km\hr to 160 km\hr.CLW also built 25 Kv AC\1500 V DC, AC\DC Loco ,WCAM-1 for hauling Mail\Express trains from BRC to BCT on W.Rly

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CLW became the first production unit in the developing countries ,second in Asia and fifth in World to manufacture ,state of art , 3phase GTO thyristor controlled electric locomotive and the first indigenious 6000 hp frieght electric loco WAG-9. This was christned as NAVYUG and was turned out on 14th November , 1998. During the year 2000-01 the first passenger version of three phase loco WAP-5 NAVODIT, with maximum speed of 160 km\hr and having a potential upto 200 km\hr ,was manufactured .Development of sources ,indigenisation and cost reduction of three phase loco have being the highest priority items.The cost of 3 phase loco hsa been drastically brought down from a high of Rs. 35 crores for imported locos to about Rs.12.5 crores .It is hoped that will further be reduced , if the number of such locomotives manufactured by CLW is increased. Production of DC Traction Motors and control equipments commenced in April ,1967. Currently both DC and AC trction motors are being manufactured .Steel Foundry was set up in house facilities for machining and assembly of wheel sets, fabrication and machining of bogies .The facilities include modern CNC machine ,plasma cutting machine ,inert gas welding sets.

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CLW has complied fully with the provision of industrial Safety Act,1948.CLW in its safety policies ensures 100% safety for all workers working in Chittaranjan Locomotive Works.CLW is the proud recipent of the safety innovation Awards 2006.The award was conferred on CLW on 6th of September,2006 by the Safety and Quality Forum of the Istitute of Engineers(India). CLW repeated the illustratious performance in the year 2009 and CLW was again conferred the safety innovation award on 30.09.09. CLW celebrated its Diamond Jubilee Year in 2009-10 . CLW has achived its best production of electric locomotives in 2010-11 by physically dispatching 246 locomotives which is an all time high figure. Out of 246, 79 locos are of latest state of the art 3 phase techonology. This indicates an increase of 12% over the last years production. 1417 nos. Of Traction Motors have been produced in 2010-11 which is the best ever production figure showing an increase of 15% over last years figure. Chittaranjan Locomotives Works has been sacntioned Creation of additional facilities for enhancement of production capacity up to 200 locomotives per year at the estimated cost of Rs. 92.51 crore at first step. The major works areExtenction of Traction Motor Shops Additional Machinery and plant,tools,jigs and fixture Production control information management system Augmentation of various ancillary shops Additional Bay of Loco Fabrication Shops The work is anticipated to be complete by 2012,to enable CLW with higher productivity and step forward towards producing more 3phase locomotive.The anticipated cost for augmentation capacity to achive 275 locomotives per year in second phase is Rs.134 crores.
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CONTRIBUTION TOWARDS NATURE

There are several water bodies in CLW exhibiting a lush green enviornment which attract a large number of migratory birds every year .A variety of flora and fauna can be seen there all the year around.Long before other became enviornment concious, CLW administration started planting trees, thus turning an arid area into a green one.In 1996 alone 90,000 sapling were planted with the help of Social Forestry Department of West Bengal. Recently immense amount of work has been done,with a view to conserve the environment , as well as using of all the existing natural resources in an eco-friendly manner. The efforts have been recognised by the World Environment Foundation and the Golden Peacock award for Environment Management 2006 has been conferred on 9th June 2006.

Fig 2.1 GM

DEPARTMENTS OF THE COMPANY

STEEL FOUNDARY
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Steel foundry ,CLW was set in the year 1963 in collaboration with M\s F.H. Lloyd of United Kingdom production of steel casting for Steam Locomotives produced in CLW\Chittaranjan. Over the years CLW switched over from manufacturing of Steam Locomotives to Diesel and then to Electric Locomotives and Traction Motors items.CLW assimilated 3-phase techonology for manufacturing of electric locomotives under a TOT agreement. At present CLW is manufacturing Locomotives. FACILITIES AVAILABLE AT STEEL FOUNDRY .Sand Processing system Distribution Network and Reclamation system providing sand used for making mould and cores. Core Oven Ovens equipped with temperature recorder for drying of Cores. Sand Mixer-for preparation of No Bake resin bonded sand for cores. WHEEL SHOP Wheel shop manufactures wheel sets for loco production as well as spares to Zonal Railways. Presently wheel sets for WAP4, WAP5, WAP7,WAG7 and WAG9 locos are manufactured. 3-phase locomotives along with conventional

HEAVY MACHINE SHOP(No -08) Heavy machine shop undertaks machining of compotents for loco production as well as meeting the spres required for zonal railway
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such as suspension tube , 3-phase stators for WAG9 &WAP5 locos, Hitachi Magnet Frame, Equlizer & Compensting beams.Machining work of steel Casting from Steel Foundry like casnub bogies bolster& side frames, brake beam ,center pivot for UIC\casnub bogies, yoke,coupler body ,side bearer,counter weight are also undertaken to utilize spare capacity wherever available. LIGHT MACHINE SHOP Light machine shop manufactures small component like

pins,bushes,traction motor blower holding plates to meet requirment of loco production as well as spares required for zonal railway. TOOL ROOM (No-52) Tool room supplies tooling ,gauges, jigs,& fixtures for production requirment by various shops and carries out calibration of various gauges ,fixtures, instruments to meet the ISO requirments.Recently it has under taken rehabilation of Graphite Electrodes used in furnace Steel Foundry which will save considerable amount of revenue to the railways. HEAT TREATMENT SHOP (No-4) Heat treatment shop undertakes heat treatment of bogies manufactured in loco shops and other items like Magnet Frame ,Equlizer, Compesating Beams etc manufactured in heavy machine shop. SMITHY AND FORGE SHOP(No-03)

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Smithy and forge shop deals with various forged items such as operating rod for all types of loco,CBC hook for all types of loco , outer rib for WAG7, bolster bracket for Rajdhani.

MOJOR ACHIVEMENTS OF 2010-11

ELB group of shops turned out the higher no(26L/Sets)of motorized bogies in the month of December 10 to till date in the year 2010-11. Total 247 nos motorised bogies has been produced during 201011 .There has been 12.27% increase in bogie production as compared to other years. PRODUCTS

1.ELECTRIC LOCOMOTIVES WAG-7 ,WAP-4, WAP-7, WAG-9 and WAG-5. TRACTION MOTORS HS15250A DC, 6FRA6068 AC and 6FXA7059. STEEL CASTINGS TURN OVER In the year 2010-2011 CLW had a turn over of Rs. 2420.51 Crores.

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RESEARCH DESIGN & METHODOLOGY 3.1 Sources and methods of Data Collection: Data is the unprocessed information, which the researcher collects through surveys. It is the logical factor which gives information about the problematic areas of the concerned subject. Data are of two types, and it has been used in the following method of data collection: Primary source:Primary data is known as the data collected for the first time through survey by the researcher. The key point is that the data collected is unique to you and your research and until it is published as well as no one else has access to it. There are many methods of collecting primary data and the main methods include questionnaires, interviews, observation, case studies and portfolios. 1) Sources of Primary Data collection: Personal Interview, Questionnaire, Observation technique Secondary source:Secondary data is that data that has been already collected by
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someone else for different purpose to yours. For example this could mean using data collected by a hotel on its customers through its guest history system, data supplied by a marketing organization ,annual company reports and government statistics. Secondary data analyses saves time that would otherwise be spent collecting data and particularly in the case of quantitative data, provides larger and higher quality databases than would be feasible for an individual researcher to collect on their own.In addition to that, analyst of social and economic change consider secondary data essential since it is impossible to conduct a new survey that can be adequately capture past change and/or developments

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Sources of Secondary Data collection: Books on labour problems and social welfare, Internet, Newspapers, Sample and Sampling Method: Though the factory employed workers in different departments the researcher has restricted the study to Production department. Random sampling method was used for the purpose of collection of data. Universe: Universe consists of 12,837 employees. Sample Size: Sample size is 30 respondents from different levels like labours (of different grade), Supervisor.30 employees were considered because management had allocated one department to the researcher. 3.2 Methods of data Analysis and Statistical Techniques Statistic provide more insight into data and more insight leads to better decision The tools were used for the data interpretation and analyses for this study are as follows: Percentage analysis: In this project percentage analysis is used for the purpose of analyzing the objective. Graphical analysis: Graphs and Diagrams have a great memorizing effect that once, they are seemed, they can be recollected and remembered any time. Comparison of data is very easier with the help of Graphs and Diagrams .In this study Pie chart, bar graph ,line graph has been used.

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3.3 Limitation of the Study The following are the limitations observed by researcher while executing the study. The study was confined to only one department . The management could not spare enough time because of their busy schedule. As the primary data was collected through questionnaire there is a possibility of opinion of employees being biased, prejudiced or influenced by extraneous factors.

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CHAPTER FOUR: DATA ANALYSIS AND INTERPRETATION

INTRODUCTION

Analysis of data is a process by which data is converted into useful information. The new data collected from the questionnaire was processed in such a way so as to make it amendable to draw conclusions .For the purpose of data analysis and interpretation bar graphs, line graphs, pie charts and percentages .Data analysis deals with general questions and welfare related questions and accordingly inference and conclusion has been drawn. General questions Statement1: AGE OF THE SAMPLE WORKERS TABLE 4.1 Sl.No Age Number of Workers Percentage

1 2

Below 30 31 40

6 7

12 14

41 50

21

42

Above 50

16

32

Total

50

100

42

GRAPH 4.1 AGE OF WORKERS

Inference: Table 4.1 reflects that 50 of % of the sample workers fall in the age group

EL OW 30 of 31-40 who are young and have sufficient experience .19 % of B

them are below 30 years and 10 % each in 41 50 and above 50 years category.

31-40 41-50 AB OVE 50

Conclusion: Majority of the workers are young, energetic with sufficient experience. STATEMENT 2: WORK CATEGORY OF THE WORKERS TABLE 4.2 Sl. No. 1 2 3 Category Skilled Semiskilled Unskilled Total Number of Workers 21 19 10 50 Percentage 42 38 20 100

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WORK CATEGORY OF WORKERS

45 40 35 30 25 20 15 10 5 0
Inference: GRAPH 4.2

S killed

S em iskilled

Unskilled

Bar Diagram that out of 30 sample workers, 23 % of them are skilled workers and 27 %, 50 % are semi skilled and unskilled workers respectively. Conclusion: Majority are unskilled workers

STATEMENT 4: EXPERIENCE OF THE SAMPLE WORKERS TABLE 4.4 Sr No. 1 2 3 Years of Service 05 10 11 20 Above 20 Total Number of Workers 4 13 33 50 Percentage 8 26 66 100

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AGE OF WORKERS

05 10 11 20 Above 20

GRAPH 4.4

Inference: Table 4.4 and graph 4.4 furnishes that the sample workers length of service in Chittaranjan Locomotive Works. 66 % of them have above 20 years of work experience. It is observed from the above data that well experienced workers add value to the strength of the organization Conclusion: 66% of the employees have experience above 20 years.

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STATEMENT 5: PAY RANGE OF THE SAMPLE WORKERS TABLE 4.5 Sl No 1 2 3 5 Pay Range (Rs) Below 10000 10001-15000 15001-20000 Above 20001 Total Number of Workers 3 34 10 3 50 Percentage 6 68 20 6 100

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PAY RANGE OF SAMPLE WORKERS

Below 10000 10001-15000 15001-20000 Above 20001

GRAPH 4.5 Inference: Table 4.5 shows that 68% percentage of the workers have the pay range of 10,000-15,000.. Conclusion: Majority of the workers are paid well between 10,000-15,000..

Data and analysis interpretation has following questionnaire 1) Questions for employees in relation to labour welfare.
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2) Graphical interpretation and its importance. Welfare related questions: STATEMENT 6: AWARENESS ABOUT THE WELFARE POLICY GRAPH 4.6

yes no S lice 3

100 90 80
Inference:

S lice 4

The above figure shows that 80% of employees were aware of the welfare policy of the company .Remaining 20% were ignorant about the 60 policy.

70

yes no

50
Conclusion: 80% of the employees are aware about the welfare policy. STATEMENT 7: AWARENESS ABOUT THE WELFARE FACILITIES 30

40

20 10

GRAPH 4.7

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Inference:
About 95% of the employees were aware of the welfare facilities provided to them.

Conclusion: about 95% of the employees were aware of

the welfare facilities provided to them.

STATEMENT 8: SATISFACTION WITH RESPECT TO WELFARE FACILITY

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GRAPH 4.8

100 90 80 70 60 50 40 30 20 10 0 yes no

Inference:
The survey conducted shows that 95% of the employees had overall satisfaction about the various welfare facilities.

Conclusion: Majority of the employees were overall

satisfied with the welfare facility.

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STATEMENT 9: LEVEL OF SATISFACTION OF THE WELFARE FACILITIES GRAPH 4.9

VE RYGOOD AVE R AGE B E LOWAVER AGE S lice 4

Inference:

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It furnishes level of satisfaction of employees with respect to various welfare measures .It shows that 90% of the employees were satisfied with the Welfare facilities.

Conclusion: 90% of the employees were fairly satisfied with the

welfare facilities.

STATEMENT 10: LEVEL OF SATISFACTION OF EMPLOYEES TOWARDS MEDICAL FACILITY TABLE 4.10
Level of Satisfaction Highly Satisfie d Clinic Medicines First Aid Total 15 13 8 36 35 30 40 105 7 2 9 Satis fied Not Satisfie d Tota l 50 50 50 150

160 140 120 100 80 60 40 20 0 H ig hly S atis fied C linic Medicines F irs t Aid Total

Graph 4.10
S atis fied Not S atis fied Total

Inference:

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Table furnishes level of satisfaction towards medical facility. From the above Bar Diagram we can conclude that more than 75% of the employee were satisfied with it and 36 employees were highly satisfied with the first aid facility provided. Conclusion: We can conclude that fair number of employees were satisfied with the medical facility.

STATEMENT 12: LEVEL OF SATISFACTION TOWARDS CANTEEN FACILITIES TABLE 4.11

Level of Sl No 1 3 4 5 Price Quality Varieties Hygiene Total
5 0 4 5 4 0 3 5 3 0 2 5 2 0 1 5 1 0 5 Inference: 0

Highly Satisfi ed

Satisfie d

Not Satisfie d Total

Satisfaction

39 45 38 40 39

11 5 12 10 81

50 50 50 50 200

GRAPH 4.12
Price Quality V arieties H yg iene

GRAPH 4.11
H ig hly S atis fied S atis fied Not S atis fied Total

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It can be observed from Bar Diagram that 0% of the employees are satisfied with hygiene and variety of food provided in the canteen. Conclusion: None of the employees were satisfied with with the hygiene and variety of food provided.

STATEMENT 14: LEVEL OF SATISFACTION TOWARDS OTHER FACILITIES TABLE 4.12

Sl No Level of Satisfaction Highly Satisfi ed 1 Death-cum-retirement fund 2 3 Medical Reimbursement Accident Measures Total 76 13 150 15 30 26 5 8 50 50 30 20 Satis fied Not Satis fied Tota l 50

Prevention 16

60 50 40 30 20 10 0 Hig hly S atisfied Not S atisfied S atisfied

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Death-cum retirem ent fund Medical R eim burs em ent Accident Prevention Measures

Total

GRAPH 4.12 Inference:

It can be observed that 94% employees are not satisfied with the Medical reimbursement facility.

Conclusion: 94% of the employees were not satisfied with the medical
reimbursement facility.

STATEMENT 15: LEVEL OF SATISFACTION TOWARDS HOUSING FACILITY TABLE 4.13

Sl No Level of Satisfaction Highly Satisfie d 1 2 3 Rent Concession Water Supply Electricity Total 39 42 81 45 11 8 64 5 Satis fied Not Satisfie d 5 50 50 50 150 Tota l

50 40 30 20 10 0 Hig hly S atisfied Not S atisfied S a tisfied

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Rent C oncession Wa ter S upply Electricity

T otal

GRAPH: 4.13

Inference: Table shows that 12 and 13 employees are highly satisfied with water supply and electricity respectively. Conclusion: 12, 13 employees were satisfied with water supply and electricity respectively.

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CHAPTER FIVE: FINDINGS AND SUGGESTIONS

5.1 Findings The findings highlighted will help in understanding the level of satisfaction of employees regarding the welfare measures provided in the organization. A whopping 90% of the employees found welfare facilities to be satisfactory.. Most of the employees were not satisfied with the variety of food provided in the canteen. Almost all the employees were not content with the hygiene conditions in the canteen. Poor Sanitary conditions were observed. Majority of the employees were not satisfied with the medical reimbursement Facility.

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5.2 Suggestions In the light of the analysis of data discussed and findings of the study the following suggestions are recommended which if incorporated to existing labour welfare measures could enhance the level of satisfaction of employees at Chittaranjan Locomotive Works (CLW). The existing welfare activities are to be managed and promoted so that the purpose of the welfare of the work force could be achieved. Hygiene should be maintained in the canteen and different variety of food should be provided in the canteen. Crche facility should be provided. Attention should be paid to sanitation. Timely payment of medical reimbursement facility would be appreciated. Thus it has been recommended that above suggestions should be taken into consideration by the organization as poor welfare facility may lead to discontentment among the employees thus giving rise to industrial conflicts .This may further aggravate the situation eventually leading to loss of production and close down of organization. Hence awareness about the labour welfare measures should be created among the employees. Improved welfare facilties should be provided for the betterment of the employees.

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5.3 Conclusion It is apparent that employee satisfaction with respect to labour welfare has direct impact on the industrial relations. The welfare measures are more important for every employee, without welfare measure employee cannot work effectively in the organization. Social securities measure like workmen compensation, maternity benefit, old age benefit, medical benefit and family welfare benefit are very important. The organization by providing better social securitys to employee the satisfaction towards job can be improved. The Cordial industrial relations create healthy work atmosphere thus improving the efficiency of the employees and ultimately leading to increased productivity and organizational growth. On examining the recent production records, it is observed that high output was achieved consistently .It is mainly due to the excellent labor relations maintained by the management and the work force . As the company is situated in backward rural area, commendable welfare measures are practised by the management to help the employees in coping with the stress attributed to the work. However for further increase in the productivity the suggestions should be taken into consideration.

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 If improved labor welfare measures are applied it will lead to increased employee satisfaction and thus increased productivity and organizational success. Hence it can be concluded that improved welfare measures such as maintenance of hygienic conditions in the canteen, sanitation, providing transport facility etc .would create congenial work environment thus improving the efficiency of the employees. BIBLIOGRAPHY BOOKS B. Mamoria and S-V Gaukar, Personnel Management Himalaya o Publishers, New Delhi, 2001, Page No: 811. S.S. Khanka, Human Resource Management, S. Chand & o Company Ltd, New Delhi, 2007, Page No 231 to 235. S. Kothari, Resource Methodology, Himalaya Publication New o Delhi, P. No. 620 640. Annual Report 2010-2011 of Chittaranjan Locomotive Works A Guide To Railwaymen on Eatablishment Rules and Labour Laws 2011 By N.B.Bhattacharjee and Govind Lal,P.No.873-1033.

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QUESTIONNAIRE Name: Sex: Yes( ) Yes( ) Yes( ) Very good ( ) Average( ) No( ) No( ) Below average ( ) No( ) Age: Designation:

1) Are you aware about the welfare policy of the company? 2) Are you aware about the welfare facilities provided by the company? 3) Are you satisfied with welfare facility provided to you? 4) How do you rate the welfare facilities being provided to you? 5) Are you satisfied with the medical facilities provided to you? LEVEL OF SATISFACTION OF EMPLOYEES TOWARDS MEDICAL FACILITY Sr no. Level of Satisfaction Highly Sati sfie d Satisfi e d Not Sati sfie d

1 2 3

Clinic Medicines First Aid

6) Are you satisfied with the leave facility? LEVEL OF SATISFACTION TOWARDS LEAVE FACILITY

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Sl

Level of Satisfaction

Highly Satisfie Not Satis d fied -

Satis fied

1 2 3

Personal Leave Sick Leave Casual Leave

7) Are you content with the canteen facilities? LEVEL OF SATISFACTION TOWARDS CANTEEN FACILITIES Sr.no Level of Satisfactio n Price Quality Varieties Highly Satisfied sat isfi ed Not satis fied

1 2 3

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8) Are you content with the allowances provided to you? LEVEL OF SATISFACTION OF EMPLOYEES TOWARDS THE ALLOWANCES Sl Level of Satisfaction Highly Satisfied Satisf ied Not Sati sfie d

1 2 3

House rent allowance Overtime allowance Night shift allowance

9) Are you satisfied with other facilities? LEVEL OF SATISFACTION TOWARDS OTHER FACILITIES Sl Level of Satisfaction Highly Satisfi Not Sa e tis d fie d Sat isfi ed

1 2 3

Death-cum-retirement fund Medical Reimbursement Accident Prevention Measures

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11) Are you satisfied with the housing facility? LEVEL OF SATISFACTION TOWARDS HOUSING FACILITY Sl Level of Satisfaction Highly Satis fied Satisfied Not Sati sfie d

1 2 3

Rent Concession Water Supply Electricity

10) Are you satisfied with the transport facility provide to you? Yes( ) No( ) 12) What other facilities do yousuggest?

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