LIPIKA BRAHMA

Business Analyst
11-18, Garrett Street, Kingston K7L1H6 | Tel: (613)-985-4633 | Email: lipikabrahma@gmail.com

Business Analyst and Marketing Professional with over 4 years of experience in the Information Technology sector
interacting with clients and partners, developing standard operating procedures, use case documents and requirement artifacts. Dynamic professional with a broad-based transferrable skill set demonstrating ability to adapt quickly and come out as an effective team player in intercultural and fast-paced environments. Professional Experience and Training

Requirements Analysis and Definition Requirements gathering life cycle Use Case Documentation Direct & Indirect Customer Interaction

Producing Logical Artifacts Producing Domain Models Analytical and Problem solving skills

Data Flow designs Survey Methodologies Marketing Collateral Design Video Production

INFORMATION TECHNOLOGY AND BUSINESS ANALYSIS EXPERIENCE

Customer Success Support and Training Stantive Technologies Group Inc, Kingston, Ontario June 2011- Present

Produced and presented Health Check analysis reports targeted to improve product usage and performance and deliver better business value Delivered online product seminars for clients, prospects and partners in U.S., Europe, Asia-Pacific and Australia Developed training materials and delivered product training to clients and partners Produced detailed user manual and training videos as product resources Conceptualized and scripted demo stories Interacting with customers, prospects, partners on a daily basis to troubleshoot product issues March 2011- June 2011

Marketing Officer MCF Practice Firm, Kingston, Ontario

Produced a comprehensively documented marketing & communication plan for the upcoming annual Trade Show which included communication strategies, customer service strategies and social media strategy Contributed several articles to the weekly newsletter Designed, Edited and authored MCFs annual community outreach newsletter Preparing a Report on the scope of Green Energy resources in Kingston Designed and created a Product catalogue January 2010 September 2010

Business Analyst Keane India Ltd (IT Consulting Company), India

Communicated with Client to gather requirements, business rules, data flows and documented them as use cases for a web based application software Designed and created a domain model (high level business model) for a web based patient diary Coordinated with quality assurance, development & testing teams to ensure successful implementation of requirements Produced Logical Design artifacts which acted as guides for developers to create technical designs Coordinated with the documentation team to develop user manual for a web application

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Website: http://lipikabrahma.weebly.com

Blog: http://illustrations-of-an-inspired-mind.blogspot.com June 2009

Student Consultant Robert Bosch Business & Engineering Services (IT Consulting & Services Company), India Conducted Secondary and Primary research on Sales, Marketing and Purchase departments in the IT industry Presented a schematic report on the research findings Delivered a model career path for the Sales & Marketing and the Purchase department

Intern Corporate Social Responsibility (CSR) Robert Bosch Business & Engineering Services (IT Consulting & Services Company), India

April 2009 May 2009

Kick started Employee Volunteerism by organizing The Support Society Evening event Prepared and presented a report on employee awareness of CSR and suggested ways of improving outreach based on an internal survey Designed and created Marketing Collaterals and content to be published on the intranet August 2006 May 2008

Project Engineer Wipro Technologies, India

Interacted with customers on a daily basis on phone and email to problem solve issues with access management system Prepared several Standard Operating Procedure documents and User manuals Trained peers and new analysts

EDUCATION
Masters in Business Administration [Specialization: Marketing] Ohio University Christ College Academy for Management Education (Collaboration between Ohio University, USA and Christ College, Bangalore, India) Graduated as a top performer with a GPA of 3.68/4 Communicated with employers to uncover employment needs Planned and implemented several Marketing events as a Marketing Club Coordinator Received recognition for Special Contribution towards college operations B.Eng. in Computer Science Visveswaraiah Technological University (VTU), Belgaum, India Graduated First Class with Distinction Volunteered and participated in several Technical and Cultural fests Planned and Coordinated College Placement activities for the Placement and Training Department Mentored and Guided juniors on their path to employment February 2010

July 2006

TECHNICAL CAPABILITIES
Microsoft Microsoft Microsoft Microsoft Word PowerPoint Excel Publisher Microsoft Office Adobe Photoshop Adobe Illustrator Adobe InDesign Adobe Creative Suite Windows Movie Maker iMovie Video Editing Software

Microsoft Visio Enterprise Architect

Logical Artifact Building

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