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SUPPORT COMMUNICATION - CUSTOMER NOTICE

Document ID: c00832103 Version: 2 Notice: (Revision) Is It the HP Way? Verification of Authentic HP Universal Hard Drives (SAS, SATA, Fibre Channel, SCSI) and Solid State Drives (SSDs) NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

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Release Date: 2010-02-26 Last Updated: 2010-02-26 DESCRIPTION Document Version 2 1 Release Date 02/25/2010 12/19/2006 Details Updated with the current tamper-evident labeling and packaging, and added Fibre Channel and Solid State Drives. Original Document Release.

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Around the world, a number of fraudulent HP Universal hard drives (SAS, SATA, Fibre Channel, SCSI) and Solid State Drives (SSDs) are being represented as new HP product. These drives are packaged as HP Universal drive Option Kits and Spares Kits. HP is providing the following information to allow verification of authentic HP drives. To verify that HP Universal hard drives (SAS, SATA, Fibre Channel, SCSI) and Solid State Drives are authentic, use the information provided in the Details section below. Note: Information on verification of older labeling and packaging of Compaq Parallel SCSI hard drives is available in the following document (c00833220): (Revision) Verification of Authentic Compaq Universal SCSI Hard Drives http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp? lang=en&cc=us&objectID=c00833220&jumpid=reg_R1002_USEN DETAILS What Is the HP Way? With hard drives and Solid State Drives, it starts with the highest quality drives. HP works with Original Equipment Manufacturers (OEMs) to create specific HP firmware, drivers, and software that provide optimized performance and manageability. Only the major hard drive and Solid State Drive OEMs are considered, and then only after HP is satisfied with the ongoing quality and reliability of their product. Only after every system has been tested with every supported drive, and it has been confirmed that the product will work in all HP systems, will an HP Option Kit be created. Most hard drives and Solid State Drives are purchased directly from the OEMs, and HP continues to work directly with these OEMs throughout the life of the product to ensure that only the highest quality products are delivered to HP customers. If any quality issues develop, the product is purged from HP inventory and controlled by date code and product ID to ensure that known issues cannot be reintroduced into HP inventory. In addition, drive OEMs are required to also institute date code controls to prevent substandard drives from being shipped to HP. Note: For more information on HP's drive qualification process, please refer to the following documents:
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HP Hard Disk Drive Quality System - The Driving Force of Reliability ftp://ftp.hp.com/pub/c-products/servers/proliantstorage/drivers-enclosures/scsi-hdd-quality-sys.pdf HP Drive Technology Overview http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01071496/c01071496.pdf

HP's concern does not stop with the shipment of the product, however. HP ensures high customer satisfaction by providing high levels of service on HP Universal hard drive and Solid State Drive products that are installed in HP systems. To ensure that customers can differentiate generic components that have been manipulated from authentic HP hard drives and Solid State Drives, HP also uses specific packaging, including HP tamper evident labels. How to Tell if It Is the HP Way When you are among the "best in class," others will try to copy you and fraudulently benefit from your success. Some will go so far as to use the same part numbers and kit assembly structures to try to convince customers that they are selling the same product that is sold in the HP kits. Counterfeits are common and can be easy to recognize, if you know what to look for. Packaging For the same part number, there should not be differences with the packaging from kit to kit. Cardboard, plastic, and foam packaging materials can be easily duplicated. Although the packaging may be very similar and may contain the same documentation as an HP kit, it may not be an authentic HP kit. Over time, HP has made changes to product packaging to ensure that authentic functional product is received by our customers. The following information will help you to identify authentic HP labels. Tamper Evident Seals The top and bottom flaps of the Option Kit carton, or the opening end of the clamshell package, are sealed with a unique HP tamper evident seal to ensure that the product inside has not been tampered with. See Figures 1 through 4 below for the packaging appearance and label location. Tamper evident seals have security features that will help validate that the kit is authentic. The seals are made of destructible material that will not allow the label to be removed from the carton without damaging the seal or creating fiber tear of the corrugated package where it was opened. The seals can easily be sliced open for product opening (see Table 1 below). Taping, or using any other means of reattaching the label, is fraudulent. If there are no seals, or if the seals have been tampered with in

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any way, question the validity of the kit. If the seals do not have the proper security features, the integrity of the product may be questionable and should be further identified and qualified before determining that it is an authentic HP product.

1A: Tamper Evident Seal on Carton

1B: Tamper Evident Seal

1C: Tamper Evident Seal on Thermoformed Package

Table 1: Tamper Evident Seals Option Kit Labels Each Option Kit is labeled with consistent information on the exterior of the Option Kit packaging to identify the product, its origin, and other specific tracking details necessary to HP and our OEM partners, as shown in Table 2 below:

2A: Option Kit External Label for SCSI Hard Drive Table 2: Option Kit Labels Universal Hard Disk Drive Packaging

2B: Option Kit External Label for SAS Hard Drive

2C: Option Kit External Label for SATA Hard Drive

Inside the Option Kit and Spares Kit cartons, the drives are protected and secured in the packaging. Each drive is sealed inside an antistatic bag and cradled in a styrofoam or thermal form bun inside the box, as shown in Table 3 below:

3A: Anti-Static Bag

3B: Styrofoam Bun

3C: Thermal Bun

Table 3: Packaging Used in Spares Kits and Option Kits Is It Labeled HP/Compaq on the Drive? HP labels drives with various and different labels that may have the HP logo (or OEM logo) and specific component or tracking information on the label. All HP Universal hard drives and Solid State Drives have a tamper evident security label applied to them during the manufacturing process.

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4A: Label on Solid State Drive

4B: Label on SAS Drive with HP Logo

4C: Label on SAS Drive without HP Logo

Table 4: Labeling Used on Hard Drives and Solid State Drives Security Labels HP has used several different security labels for verification and authentication of HP product. These labels have many layered security features that provide overt and covert security in order to prevent the labels from being counterfeited. When there is a risk of the primary security features being counterfeited, HP must either expose covert features or change the primary feature to something more secure. Table 5 (below) contains examples of past and present security labels used on HP hard drives and Solid State Drives:

In Use 2008 Present

Base Color green to pink

Color Shifted red to green

Features 1. Left side Green or Red color with intentional outline of red causing Red haze. 2. Right side Pink or Green color in different lighting 3. New signs of tamper-evident 4. Unique ID Number in upper Right Hand Corner 5. Light blue patterned adhesive revealed when label is peeled back images

2006 2008

purple

green

1. Purple to Green color shift 2. Honeycomb pattern in color bar 3. Unique ID Number in upper Right Hand Corner 4. Light blue patterned adhesive images revealed when label is peeled back 1. Teal to Blue color shift 2. Blue to Bronze color shift 3. Intentional printing error - line under HP logo 4. Intentional printer error - divot in date code block 5. Light blue patterned adhesive images revealed when label is peeled back 1. Blue to Bronze color shift 2. Pink thermochronmic ink above and below date code 3. Light blue patterned adhesive images revealed when label is peeled back 1. Copper to green color shift 2. Dark blue patterned adhesive images revealed when label is peeled back

2005 2006

teal to blue

blue to bronze

2004 2005

blue

bronze

2002 2004

copper

green

Table 5: HP Security Labels (2002 - Present) Label Printing Formats Label printing requirements have changed over time. Currently, there are three formats used for printing these labels:
z z z

Commodity Tracking (CT) Number Serial Number (SN) Security Code (SC)

The Commodity Tracking number is only used on non-hot plug drives installed in the factory, the Serial Number is used on Option Kits, and the Security Code is used on service spares. Table 6 (below) contains examples of printing formats that are currently used for HP security labels:

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Table 6: Acceptable Printing Formats for HP Security Labels The printed information on the label may also be used to distinguish how the product was shipped from HP. Through the transition of labels shown above, the format used for printing these labels has often changed to include the assembly level part number in addition to the component number. The latest HP security label, which began shipping in 2008, contains the primary security features indicated in Figure 1 (below). These features should be used to validate these labels.

Figure 1: HP Security Label (2008 - Present) The color bars, found on either side of the HP logo, use a color shifting ink on the current version of the HP security label. On the left side of the HP logo is a bar of color-shifting ink shift that will change from green to red as you raise and lower the component. On the right side of the HP logo is a bar that will change from pink to green under different lighting. The green-to-red color shifting ink on the left side of the HP logo also contains an outline of red around the color shifting ink. In addition, the upper right hand corner of the label contains a unique identification number for each security label. For validation of the color shifting ink security feature, hold the product in a flat plane and lower the front edge (edge closest to you) slightly, so that the label on the drive is at a slight incline away from you. With the drive held close to you, and while keeping the same plane of incline, lift from waist level to just above eye level. As you lift the drive, watch the bars around the HP logo as the color shifts when reaching eye level (or above). If the drive is not held close to the body and in a flat plane, it may prevent a clear view of the color shift as the viewable areas reaches a height above eye level. Color shifting ink used in previous versions of the HP security label can be validated in the same manner.

Figure 2: Validation of HP Secure Shift The right side of the label has a block of color which will change under different lighting sources (see Figure 3 below). When viewed under fluorescent lighting, the right bar will be a pale pink color. If it is viewed in natural (sunlight or incandescent) light it will be a light sage or green color. If sunlight or incandescent lighting is not available, taking a picture using a flash camera or shining a flashlight on the product will allow the natural light verification. If the color does not change or if the colors are not the pale green to pale pink swap, then consider the product to be suspected as counterfeit.

Figure 3: Color Change Under Different Lighting Sources

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Although additional features are included in all security labels for security reasons, these additional features will not be communicated to the public until there has been an attempt to compromise the primary feature(s). In addition to the visible Security Features listed above, the HP security labels contain a tamper-evident feature that leaves adhesive behind on the original object and makes the label appear somewhat transparent when it has been tampered with (Table 7 below). Any product with a label that shows signs of tampering should be considered fraudulent. When removal is attempted, the tamper evident feature will leave a pattern of adhesive on the item to which it was applied. If there is no pattern left or if there are words such as "VOID," question the authenticity of this product. In addition, if the label has been lifted from the product and adhesive is shown to be left behind, and there are no visible transparent marks on the front of the label, it is an additional indication of a counterfeit product. To verify the tamper evidence, the label should be lifted ONLY half way up. One side MUST remain adhered to the product and show no signs of tampering. HP will not warrant any product from which the label has been completely lifted.

7A: Adhesive Left Behind on Product Table 7: Signs of Tampering

7B: Signs of Tampering

Product shipped with the previous version of the security label will use a pattern of adhesive with the (below):

symbol, as shown in Table 8

8A: Adhesive Left Behind Older Version Label

8B: Signs of Tampering Older Version Label

Table 8: Adhesive Characteristics for Older Version Tamper Evident Labels Based on the printed bar code numbers on a security label, HP can determine the date shipped and the warranty given to that part, as well as the supplier or site of manufacture for the part. The information needed to decode each digit on any security label is proprietary information that is not distributed outside of HP. There are also multiple covert features that are not disclosed. Although any of the versions of labels pictured above may be available on product in the field, the earlier versions would indicate older product or potentially a counterfeit product. Many counterfeits contain similar color shifts to those mentioned in this advisory. Additional validations are possible with assistance from HP by contacting the following email address: mailto:Hardware.CounterfeitValidation@hp.com Price as an Indicator of Authenticity HP offers product at competitive prices based on the product life cycle and the customer's affiliation with HP. If you are an authorized reseller or a direct customer, your pricing may be more competitive than if you are not. However, HP does not grossly discount product that is on the price list. If the product that is offered by HP at one value and offered by another company at a substantial discount (for example, 50 percent off), then you may be certain that the product was either not distributed through the HP sales channel, or is part of some type of illicit activity. It is not "excess," or any other description that the counterfeiter may use, that allows them to deceive customers into accepting low cost counterfeit product. Furthermore, even product offered at a discount of 10-20 percent should be subject to scrutiny. Many counterfeiters use smaller discounts to appear legitimate, because they know that their product is not going to be sought after if they cannot get it into the hands of a reputable reseller. The internet provides a high level of anonymity that helps to protect them from discovery. Know your reseller! Have a person-to-person conversation with your reseller to help in protecting the systems you support from counterfeit product. And, most importantly, know the value of the product. If the deal is too good to be true, then it is probably is not HP! Other Products That Look the HP Way Generic products which do not have HP firmware may be sold to other customers. HP has created proprietary firmware that allows the drive to function differently from the generic product. HP drives are specifically designed to integrate into HP systems and are optimized for best performance on HP Host Bus Adapters (HBAs) and Smart Array Controllers. Although some third-party manufacturers may also contribute to the confusion by using the HP part number, do not be deceived. Ensure that the kit that was represented as a NEW HP Option Kit contains authentic HP hardware by validating the security features on the security labels on the product and packaging. There is no bulk product sold by HP for server systems, so be cautious of claims that the product is new bulk. This product could be counterfeit or product with limited or no warranty from HP. In order to ensure that the product is authentic HP product, customers should only buy the product from reliable sources. Other product vendors may indicate that their product is "equivalent to" or "compatible with" certain HP systems or kit part numbers. This is not an endorsement from HP. There have been no tests performed by HP using other product, and HP will not warrant a non-HP kit. Additionally, if a system is damaged as a direct result of the non-HP product, the warranty of the whole system can be negated. Any drive without a security label should be suspected of being counterfeit. In addition to the security label, other HP/Compaq manufacturing labels that list information about the hard drive should be visible. Is It Identified as HP/Compaq Inside the Hard Drive? Beyond the external packaging and labeling, there are identifying features stored within the hard drive that can be accessed to assist with the determination of authenticity. All HP/Compaq Universal hard disk drives and Solid State Drives have unique firmware installed that will identify the drive as HP/Compaq. The following utilities can be used to query a hard drive to help make this determination:
z z z

Power-On Self-Test (POST) message when drives are initialized by the controller HP Systems Insight Manager System Management Homepage

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z z z z z z z

Array Configuration Utility (ACU) Array Configuration Utility Command Line Interface (ACU CLI) Array Diagnostic Utility (ADU) Inspect Utility Survey Utility HSUTIL (for hard disk drives attached to HSx series Array Controllers) Windows Diagnostics

By using these tools, the hard drive identification (ID) string can be viewed. All HP/Compaq universal drives will identify themselves as HP/Compaq along with a valid model number and firmware version. The following are examples of a Power-On Self-Test (POST) message and a portion of an Array Diagnostics Utility (ADU) Report: POST message (when hard drive is attached to a SCSI controller): ID 0 - HP/COMPAQ BD018635C4 ID 1- HP/COMPAQ BD018635C4 Portion of ADU Report: SCSI Port 2, Drive ID 0 Factory: Serial #, Firmware Rev, and Mfg/Model #: 4a 32 30 42 56 57 41 4b 00 00 00 00 00 00 00 00 J20BVWAK........ 00 00 00 00 48 50 42 38 00 00 00 00 43 4f 4d 50 ....HPB8....COMP 41 51 20 20 42 44 30 37 32 38 41 34 42 34 20 20 AQ BD0728A4B4 20 20 20 20 00 00 00 00 00 00 00 00 00 00 00 00 ............ 00 00 00 00 What If It Is Not Identified as HP/Compaq? Even though it may have been represented as an HP kit, HP will not warrant a kit that is not authentic. The liability for the kit belongs to the reseller from which the kit was purchased. HP contractual agreements with HP authorized resellers include agreed upon terms and conditions that allow HP to govern replacement of any product if the product is purchased from an HP authorized reseller. However, HP cannot govern replacement of any product purchased from a reseller that is NOT authorized to sell the product (even if it is authentic HP product), since there are no contractual agreements with that reseller. If customers choose to purchase products from a reseller who is NOT an HP authorized reseller, the customer may have to resolve any product issues without the assistance of HP. While HP is working to combat the issue of fraudulent and counterfeit reproductions of HP kits, customers are strongly urged to protect themselves by buying only from authorized resellers and validating the kits upon receipt. If you encounter any product that is suspected as being counterfeit, the product should be validated and fraudulent product should be returned to the reseller in return for authentic HP product. In the event that counterfeit product is identified, it is important that HP be contacted with the following required information at the following HP email address: hardware.counterfeitvalidation@hp.com
z z z z z z z z z

Customer name/address/phone/contact name Part number ordered Drive serial number Description of product Reseller from whom the Option Kit was purchased (name/address/phone) Purchase Order (PO) number used to purchase the Option Kit Quantity of counterfeit drives identified Name of Authorized Service Provider (ASP) who identified the product as counterfeit (address/phone) Return Merchandise Authorization (RMA) from the reseller against which product will be returned

IMPORTANT: ALL COUNTERFEIT PRODUCT SENT TO HP WILL BE CONFISCATED. If any product that is sent to HP for validation or for other service related issues is determined to be counterfeit, it will be confiscated. If suspect product is found onsite and the customer agrees to allow the product to be taken from the premises for further validation, it will not be returned if it is found to be counterfeit. If counterfeit product is discovered during a service event by an HP-badged technician, the customer should be informed that the product is counterfeit and instructed to contact the reseller of the Option Kit and request replacement with authentic HP options. If possible, the counterfeit product should be removed from the system in order to prevent future failures pertaining to the fraudulent options. Note: It is the responsibility of the reseller to provide authentic product to customers. HP will make every effort to help customers regain operational ability with authentic product, after this process is completed. If, while using the end user replacement process, the product is not properly validated and is sent to HP in exchange for a replacement spare, the customer will be charged the full amount of a non-returned Spares Kit. Questions regarding the legal use of such confiscated product may be directed to the following HP email address for distribution to the HP legal department: hardware.counterfeitvalidation@hp.com RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp? objectID=c00638154 . To search for additional advisories related to counterfeit product that is sold as HP product, use the following search string: +ProLiant +Advisory +counterfeit KEYWORDS : fake, illegal, invalid, fraudulent, imitation, false, phony

Hardware Platforms Affected: Compaq ProLiant 2500 Server(Standard HP Product), Compaq ProLiant 4500 Server(Standard HP Product), Compaq ProLiant 6400R Server(Standard HP Product), Compaq ProLiant 7000 Server(Standard HP Product), HP Integrity rx8620 Server(Standard HP Product), Compaq ProLiant 8500 Data Center(Standard HP Product), HP Integrity rx5670 Server(Standard HP Product), HP ProLiant ML310 G3 Server series, Storage P2000/MSA Array Controllers, HP BladeSystem c7000 Enclosures, HP ProLiant BL465c Server series, HP StorageWorks b2000 NAS, HP ProLiant DL380 G2 Packaged Cluster, HP ProLiant ML370 Server series, HP ProLiant ML570 G2 Server series, HP ProLiant DL365 Server series, HP ProLiant DL385 G2 Server series, HP StorageWorks SB40c Storage Blade, HP ProLiant xw460c Blade Workstation, HP StorageWorks XP512 Disk Array, HP StorageWorks XP20000/XP24000 Disk Array, HP ProLiant DL580 G5 Server series, HP ProLiant DL160 G5 Server series, HP StorageWorks 30 Modular Smart Array, HP ProLiant DL165 G5p Server series, HP ProLiant ML310 G5p Server series, HP ProLiant BL460c G6 Server series, HP ProLiant DL585 G6 Server series, HP ProLiant SL2x170z G6 Server series, HP StorageWorks 2000i G2 Modular Smart Array, HP ProLiant DL380 G3 Packaged Cluster with MSA500 Racked, HP StorageWorks XP12000 Disk Array, HP StorageWorks 4000/6000/8000 Enterprise Virtual Arrays, HP Integrity BL60p Server(Standard HP Product), HP Integrity rx8640 Server(Standard HP Product), HP Integrity rx7640 Server(Standard HP Product), Compaq ProLiant 1000 Server(Standard HP Product), Compaq ProLiant 1500 Server(Standard HP Product), Compaq ProLiant 400 Server(Standard HP Product), Compaq ProLiant 5500 Server(Standard HP Product), Compaq ProLiant 800 Server(Standard HP Product), Compaq ProLiant 8500 Server(Standard HP Product), HP Integrity Superdome SX1000 Server, HP ProLiant xw2x220c Blade Workstation(Standard HP Product), HP StorageWorks XP10000 Disk Array, HP ProLiant BL480c Server series, HP ProLiant ML330e Server series, HP StorageWorks b3000 NAS, HP ProLiant

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ML350 Server series, HP StorageWorks 70 Modular Smart Array, HP StorageWorks 1000s NAS, HP ProLiant BL680c G5 Server series, HP StorageWorks All-inOne SB600c Storage Blade, HP StorageWorks 600 All-in-One Storage System, HP ProLiant ML110 G5 Server series, HP ProLiant DL320 G5p Server series, HP ProLiant DL185 G5 Server series, HP ProLiant DL165 G5 Server series, HP ProLiant ML310 G5 Server series, HP ProLiant BL465c G5 Server series, HP StorageWorks 4100 Enterprise Virtual Array, HP ProLiant BL260c G5 Server series, HP ProLiant BL30p Server series, HP ProLiant xw2x220c Blade Workstation, HP ProLiant DL380 G6 Server series, HP ProLiant DL180 G6 Server series, HP ProLiant BL280c G6 Server series, HP ProLiant SL170z G6 Server series, HP ProLiant ML370 G4 Server series, HP ProLiant DL585 Server series, HP ProLiant WS460c G6 Workstation series, HP StorageWorks 1500cs Modular Smart Array, HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2, HP ProLiant DL320 G3 Server series, HP ProLiant DL145 G2 Server series, HP ProLiant ML110 G2 Server series, HP ProLiant DL320 G4 Server series, HP StorageWorks XP1024 Disk Array, HP 9000 Superdome (SX1000) Servers(Standard HP Product), Compaq ProLiant 1600 Server(Standard HP Product), Compaq ProLiant 1850R Server(Standard HP Product), Compaq ProLiant 3000 Server(Standard HP Product), Compaq ProLiant 6500 Server(Standard HP Product), HP ProLiant xw25p Blade Workstation(Standard HP Product), HP ProLiant ML530 G2 Server series, HP ProLiant ML330 G3 Server series, HP ProLiant BL25p G2 Server series, HP StorageWorks 1200 All-in-One Storage System, HP Integrity rx6600 Servers, HP ProLiant BL20p G2 Server series, HP ProLiant BL20p Server series, HP StorageWorks 60 Modular Smart Array, HP Integrity rx2660 Servers, HP ProLiant DL580 Server series, HP ProLiant DL180 Server series, HP ProLiant DL180 G5 Server series, HP StorageWorks 2000sa Modular Smart Array, HP StorageWorks 500 Modular Smart Array, HP ProLiant DL385 G5p Server series, HP ProLiant DL360 G6 Server series, HP ProLiant DL160 G6 Server series, HP ProLiant DL160se G6 Server series, HP ProLiant DL170h G6 Server series, HP ProLiant BL20p G3 Server series, HP ProLiant DL360 G4 Server series, HP ProLiant DL120 G6 Server series, HP ProLiant ML110 Server series, HP ProLiant ML570 G3 Server series, HP ProLiant BL35p Server series, HP ProLiant xw25p Blade Workstation, Compaq ProLiant 2000 Server(Standard HP Product), Compaq ProLiant 4000 Server(Standard HP Product), HP ProLiant DL380 G5 Server series, HP ProLiant BL20p G4 Server series, Compaq StorageWorks 4100 RAID Array, HP StorageWorks 3000 RAID Array, HP ProLiant DL560 Server series, HP ProLiant ML110 G4 Server series, HP StorageWorks 5000 Enterprise Virtual Array, HP ProLiant DL145 G3 Server series, HP ProLiant ML310 Server series, HP StorageWorks XP48 Disk Array, HP ProLiant DL320 Server series, HP ProLiant ML150 G5 Server series, HP ProLiant DL585 G5 Server series, HP ProLiant ML115 G5 Server series, HP ProLiant DL160 G5p Server series, HP ProLiant ML370 G6 Server series, HP StorageWorks 2000fc G2 Modular Smart Array, HP ProLiant DL785 G6 Server series, HP ProLiant SL165z G6 Server series, HP ProLiant DL385 Server series, HP ProLiant DL360 G4p Server series, HP ProLiant ML110 G3 Server series, HP ProLiant xw460c Blade Workstation(Standard HP Product), HP Blade Server bp2200(Standard HP Product), HP ProLiant ML150 G3 Server series, HP ProLiant BL460c Server series, HP ProLiant DL140 G3 Server series, Compaq StorageWorks 4000 RAID Array, HP ProLiant DL380 Server series, HP ProLiant DL320 G2 Server series, HP ProLiant DL380 G3 Server series, HP ProLiant DL580 G2 Server series, HP ProLiant ML310 G4 Server series, HP ProLiant BL45p G2 Server series, HP Integrity rx3600 Servers, HP ProLiant ML115 Server series, HP StorageWorks 1500 Modular Smart Array, HP StorageWorks Enterprise Modular Array, HP ProLiant ML530 Server series, HP ProLiant BL10e Server series, HP StorageWorks 400 All-in-One Storage System, HP ProLiant BL685c G5 Server series, HP StorageWorks 2000s Modular Smart Array, HP ProLiant BL495c G5 Server series, HP ProLiant ML350 G6 Server series, HP ProLiant ML150 G6 Server series, HP ProLiant DL165 G6 Server series, HP ProLiant DL380 G3 Packaged Cluster with MSA1000, HP ProLiant DL4x170h G6 Server series, HP StorageWorks 20 Modular Smart Array, HP ProLiant BL45p Server series, HP StorageWorks 30 MI Modular Smart Array, HP ProLiant ML150 G2 Server series, HP StorageWorks 1000 Modular Smart Array for Small Business SAN Kit, HP Integrity rx4610 Servers, HP Integrity Superdome SX2000 Server(Standard HP Product), Compaq ProLiant 6000 Server(Standard HP Product), Compaq ProLiant CL1850 Server(Standard HP Product), HP StorageWorks RAID Array 4100 (rack)(Standard HP Product), HP Integrity BL870c Server(Standard HP Product), HP Integrity rx1620 Server(Standard HP Product), HP Integrity rx2620 Server(Standard HP Product), HP Integrity rx2600 Server(Standard HP Product), HP ProLiant ML570 G4 Server series, HP ProLiant DL590/64 Server series, HP ProLiant DL760 Server series, HP ProLiant ML330 Server series, HP ProLiant ML750 Server series, HP ProLiant ML350 G3 Server series, HP ProLiant DL360 G3 Server series, HP ProLiant ML370 G2 Server series, HP ProLiant DL320s Server series, HP ProLiant ML570 Server series, HP ProLiant DL740 Server series, HP ProLiant BL2x220c G5 Server series, HP StorageWorks 2000s NAS, HP ProLiant ML150 Server series, HP ProLiant DL370 G6 Server series, HP ProLiant DL320 G6 Server series, HP ProLiant ML330 G6 Server series, HP ProLiant BL465c G6 Server series, HP StorageWorks 2000sa G2 Modular Smart Array, HP ProLiant DL380 G4 Server series, HP ProLiant BL25p Server series, HP ProLiant DL580 G3 Server series, HP StorageWorks 500 G2 Modular Smart Array, HP ProLiant ML350 G4p Server series, HP StorageWorks 50 Modular Smart Array, Compaq ProLiant 1200 Server(Standard HP Product), Compaq ProLiant 5000 Server(Standard HP Product), Compaq ProLiant 8000 Server(Standard HP Product), HP Integrity BL860c Server(Standard HP Product), HP Integrity rx4640 Server(Standard HP Product), HP Integrity rx1600 Server(Standard HP Product), HP ProLiant ML370 G5 Server series, HP ProLiant DL360 G5 Server series, HP ProLiant ML350 G5 Server series, HP StorageWorks 3000 Enterprise Virtual Array, HP ProLiant DL380 G3 Packaged Cluster with MSA500, HP ProLiant DL360 G2 Server series, HP ProLiant ML330 G2 Server series, HP ProLiant DL385 Packaged Cluster with MSA500G2, HP ProLiant BL10e G2 Server series, HP BladeSystem c3000 Enclosures, HP StorageWorks 2000fc Modular Smart Array, HP ProLiant DL785 G5 Server series, HP ProLiant DL140 Server series, HP ProLiant BL460c G5 Server series, HP ProLiant DL145 Server series, HP ProLiant ML110 G6 Server series, HP ProLiant DL380 G4 Packaged Cluster with MSA1000, HP StorageWorks XP128 Disk Array, Compaq ProLiant 850R Server(Standard HP Product), Compaq ProLiant CL380 Server(Standard HP Product), HP Integrity rx7620 Server(Standard HP Product), HP Integrity rx9610 Server(Standard HP Product), HP ProLiant DL580 G4 Server series, HP ProLiant BL685c Server series, HP ProLiant DL360 Server series, HP StorageWorks e7000 NAS, HP ProLiant ML370 G3 Server series, HP ProLiant DL760 G2 Server series, HP ProLiant BL40p Server series, HP ProLiant DL380 G2 Server series, HP ProLiant ML350 G2 Server series, HP ProLiant DL320 G5 Server series, HP ProLiant DL585 G2 Server series, HP ProLiant DL365 G5 Server series, HP ProLiant DL385 G5 Server series, HP StorageWorks 4400 Enterprise Virtual Array, HP ProLiant DL120 G5 Server series, HP StorageWorks 2000i Modular Smart Array, HP StorageWorks 1000 Modular Smart Array, HP ProLiant BL490c G6 Server series, HP ProLiant BL685c G6 Server series, HP StorageWorks 600 Modular Disk System, HP ProLiant BL495c G6 Server series, HP ProLiant DL385 G6 Server series, HP ProLiant SL160z G6 Server series, HP ProLiant ML350 G4 Server series, HP ProLiant DL2x170h G6 Server series, HP ProLiant BL2x220c G6 Server series, HP ProLiant ML310 G2 Server series, HP ProLiant DL140 G2 Server series Operating Systems Affected: Not Applicable Software Affected: Not Applicable Support Communication Cross Reference ID: IA00832103
Copyright 2010 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of HewlettPackard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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