QUESTIONNAIRE

Gender: Occupation: Nationality: The questionnaire is based on the expectations and the satisfaction you gained as a customer of the JEHAN NUMA PALACE Based on your experiences please put a in the box.

1. The services provided on arrival and check-in were

Prompt and Courteous Slow Average Insufficient

2. Services at the check-out were

Excellent Satisfactory Good Unsatisfactory

3. Do they provide pick-up and drop facility

Yes No

4. Was your room clean, comfortable and properly supplied

Yes No

5. Were your queries and demands handled efficiently

Yes No

6. Were your personal possessions looked after

Yes No

7. How well did the individual employees respond to your needs

Yes No

8. How do you find variety and range of food products available in the restaurant
Highly Satisfactory Satisfactory Highly Dissatisfactory Somewhat Satisfactory Somewhat Dissatisfactory

9. Were you satisfied with the quality of food

Highly Satisfactory Satisfactory Highly Dissatisfactory Somewhat Satisfactory Somewhat Dissatisfactory

10. Have you availed other facilities provided by the hotel

Yes No

11. The tariff rates with respect to the services are

Cheap Very High Reasonable Cant say

12. How was your overall experience

Very Good Poor Good Very Poor

13. Will you visit Jehan Numa Palace again:

Yes No

14. Mark the following on the basis of your expectation and satisfaction

i. ii. iii. iv. v. vi.

Readiness of your room (Cleanliness & Comfortability) Room equipments and amenities (Condition & Adequacy) Safety & Security Privacy and peace of mind Food and Beverages (Variety & Quality served) Spa, Fitness and Health centre

15. Any Suggestions:

Level of Expectations
Very impor tant Quite Impo rtant Impo rtant Quite Unim porta nt Not Impo rtant

Level of Satisfaction
Highl y Satisf ied Quite Satisf ied Satisf ied Quite Dissa tisfie d Highly Dissati sfied