1. standardization begins to take place between departments with qualitative measurement.

Formal criteria is developed for use in selection processes. Decisions are made by formal review committees for the overall good of the business; department managers have less authority. What level it? a. level 1 b. level 2 c. level 3 d. level 4 jawaban: c. Level 3 level 3 are lessons learned and integrated into institutional processes.

2. the goal of CMM is, except... a. gain b. reduce c. eliminate d. decision authority from the department managers and worker jawaban: a. Gain the goal of CMM is to reduce, and then eliminate, decision authority from the department managers and workers. Executives gain more control, and decision authority passes upward as maturity increases. By level 5, the workers are a human commodity with a mountain of red tape to prevent any significant variances.

3. ISO has modified the descriptive words used in the levels of the CMM for international acceptance, which is right below? a. ISO 15540, ISO 9010, and ISO 9216 b. ISO 14550, ISO 9001, and ISO 9621 c. ISO 15504, ISO 9001, and ISO 9162

d. ISO 15504, ISO 9001, and ISO 9126 jawaban: d. ISO 15504, ISO 9001, and ISO 9126 as a CISA, should be interested in three of the ISO standards relating to development and maturity ISO 15504, ISO 9001, and ISO 9126

4. the purpose is to convey to the staff how to properly protect assorted records. Consider the different requirements for each of the following types of records, except: a. trade secret b. policies and operating standards c. unfield patent applications d. intellectual property rights jawaban: b. Policies and operating standards policies and operating standard is example of records management governs the record-keeping practices of any person who creates or uses records in the course of their business activities