Академический Документы
Профессиональный Документы
Культура Документы
TELEPHONE CALLS
RDU FOLDER
BETTY ONG: ... number three in the back. The cockpit's not answering,
somebody's stabbed in business class and ... I think there's
mace ... that we can't breathe ...
WINSTON SADLER: And what scat are you in? ... Ma'am are you there? ...
VANESSA MINTER: Okay, but what seal are you sitting in? What's the number of
your seal?
' Private and Confidential Do Not Copy or Disclose. Sensitive Security Information.
BETTY ONG: Hi, you're gonna have to speak up. I can't hear you.
BETTY ONG: Okay. My name is Betty Ong. I'm number three on Flight 11.
BETTY ONG: And the cockpit is not answering their phone. And there's
somebody stabbed in business class. And there's ... we can't
breathe in business class. Somebody's got mace or something.
WINSTON SADLER: Can you describe the person that you said — someone is what
in business class?
BETTY ONG: I'm sitting in the back somebody's coming back from
business. If you can hold on for one second they're coming
back.
BETTY ONG: They -wanna know whose been stabbed who. Do you
know?
(UNIDENTIFIED FAV. I don '(know, but, Karen and Bobbie got stabbed.
BETTY ONG: Okay. Our number one is, got stabbed. Our purser is stabbed.
Our number one is stabbed right now. And who else is ...
BETTY ONG: and our number five. Our first class passengers are ... our first
class ... galley flight attendant and our purser has been
stabbed. And we can't get into the cockpit. The door won't
open.
HelloV
WINSTON SADLER: Yeah. I'm taking it down. All the information. We're also,
you know, of course, recording this. At this point...
NYDIA GONZALEZ: This is operations. What flight number arc we talking about?
BETTY ONG: No. We're on Flight 11 right now. This is Flight 11.
BOTTY ONG: Our number one has been stabbed and our five has been
stabbed.
•3 %,00 WINSTON SADLER: Well if they were shrewd they would keep the door closed and
BETTY ONG: I think the guys are up there. They might have gone there,
jammed their way up there, or something. Nobody can call the
cockpit. We can't even get inside.
NYDIA GONZALEZ: Hi, who is calling reservations? Is this one of the flight
attendants, or who? Who are you Ihun?
AA KEAN CO MM 006331
BETTY ONG TO VANESSA MINTER, WINSTON SADLER AND
NYDIA GONZALEZ (AA RALEIGH RESERVATIONS OFFICE)
NYDIA GONZALEZ: Yep. They can't get into the cockpit is what I'm hearing.
CRAIG MARQUIS: And I'm sorry. What was your name again?
NYDIA GONZALEZ: I've got the flight attendant on the line with one of our agents.
Standby.
1 See Tab 3 for a transcript of the recorded portion of Betty Ong's call to Raleigh Reservations.
** Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.
Betty?
CRAIG MARQUIS: Yeah, I see they're flying. I'm just wondering ...
NYDIA GONZALEZ: And I'm talking to Betty. Apparently she's the number three
night attendant on board.
Lcl me ... let me get hold of the dispatcher and have them
SELCAL2 this guy. x
Standby.
(diallone beep).
"5 '• 2>7 CRAIG MARQUIS Hey Peggy, Craig Marquis. How are you?
(SIMULTANEOUS) Good. Hey, I have an interesting call.4
~ "SELCAL" stands for Selective Calling. It's a technique that allows a ground radio operator to alert an
aircrew that the operator wishes to communicate with the aircraft
3 "XXX" designates unintelligible words or phrases.
4 See Tab 4 for a transcript of Craig Marquis' call to Dispatcher Peggy Houck.
The flight attendant, Betty, is telling me that the guys ... there's
two men ... are in the cockpit with the pilots and that the
aircraft is flying erratically.
CRAIG MARQUIS: Okay, I have the dispatcher contacting the crew right now.
CRAIG MARQUIS: Hey Ray, call Joe Bert and (XXX) for me
please.5
NYDIA GONZALEZ: Security is on the line and they're trying to contact the
cabin, the pilots.
5 See Tab 7 for i transcript of Ray Rowland's call to request that Joe Bcrtapelle report to SOC and Tab 9
for Joe Bertapelle's return call to Ray Rowland.
** Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.
(Background noise.}
Okay.
(Background noise.)
You 're doing a great job, just just stay calm. Okay?
We are. absolutely.
CRAIG MARQUIS: Okay, we're contacting the flight crew now and we're ... we're
also contacting ATC.
NYDIA GONZALEZ: So far, what I've got is the number five flight anendanl has
been stabbed but she seems to be breathing. The number one
seems to be stabbed pretty badly and she's lying down on the
floor. They don't know whether she's conscious or not. The
other flight attendants are in the back. And that's as far as 1
know.
NYDIA GONZALEZ: Now the pilots have not gotten on and made any
announcements on the PA system?
NYDIA GONZALEZ: Hey Betty, the number Jive and the number one are they
both from first class. Okay.
*"" Pjivssr snd Confidential • Do Not Copy or Disclose. Sensitive Security Information. £
AA KEAN CO MM 006338
NYDIA GONZALEZ TO CRAIG MARQUIS (Part 1)
\" OC» CRAIG MARQUIS: Okay, so right now, the plane is being flown
erratically, but that's all we know. I don't want
this spread all over this office right now.
NYDIA GONZALEZ: Hey Betty. Hang on one second. Who is the agent
that's on the line with you?
*" Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.
AA KEAN CO MM 006339
NYDIA GONZALEZ TO CRAIG MARQUiS (Part 1)
NYDIA GONZALEZ: They think they might have a fatality on the flight. One of our
passengers, possibly on 9B, Levin or Lewin, might have been
fatally stabbed
CRAIG MARQUIS: Okay. Was this before the other flight attendants or is this
something new?
NYDIA GONZALEZ: This is, I mean I've been asking. I was just asking about how
first class passengers...
AA KEAN CO MM 006340
NYD1A GONZALEZ TO CRAIG MARQUIS (Part 1)
\ -. O C> NYDIA GONZALEZ: ... were doing, and she mentioned that there might be one that
they think might be fatally stabbed.
CRAIG MARQUIS: i 'm gonna need you to man the phones okay?
NYDIA GONZALEZ: Apparently one of the passengers that's in the cockpit the name
that they got was Tom Al Zukani (Satam Al Suqami) and he
was in 10B riot 9A and B as they previously stated.
NYDIA GONZALEZ: Now as far as the passenger that was, urn, hurt.
Okay and the passenger that got hurt was 9B, David
Lewin.
Okay.
** Private and Confidential -Do Not Copy or Disclose. Sensitive Security Information. 9
NYDIA GONZALEZ: Yeah, she's just saying that they have. They're in coach.
CRAIG MARQUIS: Okay, give me a direct line for you if you would Nydia in case
we get disconnected.
NYDIA GONZALEZ: Betty, we don't have an idea as to who the other person
might be in the cockpit with the pilots.
You did mention there was ... you did mention there
was two guys in the cockpit with the pilots correct?
CRAJG MARQUIS: LA
Seems like the aircraft is descending quite & bit right nosv.
NYDIA GONZALEZ: Okay, they have you guys on the radar okay. They 're
monitoring it.
We don't know.
The transponder is off so we have no active
read on him.
CRAIG MARQUIS: No. She's still in the back. With two guys in
the cockpit. The plane is being flown
erratically.
CRAIG MARQUIS: No, they have not. ATC can't get through either.
(UNKNOWN): Who?
NYDIA GONZALEZ: I mean as far as far as the ... Okay. But as far as ...
NYDFA GONZALEZ: They 're ... they 're trying to make contact -with them.
Not yet, asfar as I know.
2P: \°( CRAIG MARQUIS: We contacted air traffic control, they are gonna handle this as a
confirmed hijacking. So they're moving all the traffic out of
this aircraft's way.
' Private and Confidential - Do Kot Copy or Disclose, Sensitive Security Information. 12
CRAIG MARQUIS: Any other indication who the second person is?
NYDIA GONZALEZ: Hey Betty? Have you been able to try to find out who
the other person the other passenger might be up in
first class in the cockpit?
NYDIA GONZALEZ: Okay, Okay, they think they sprayed mace or something
in the air? Yeah.
NYDIA GONZALEZ: Do we know who are the people in the cockpit? Okay.
NYDIA GONZALEZ: Based on the passenger list that we have for first class.
She said the passengers are now in coach (XXX).
Okay, Nydia?
CRAIG MARQUIS: Okay, I have the dispatcher currently taking the current fuel on
board.
NYDIA GONZALEZ: She doesn't have any idea who the other passenger might be in
first. Apparently they might have spread something so it's ...
they're having a hard time breathing or getting in that area.
CRAIG MARQUIS: Okay. I think I have another one through Boston Flight
Service.
1 See Tab 12 for a transcript of Ray Rowland's telephone conversation with Nancy Wyatt (BOS Flight
Services).
NYDIA GONZALEZ: Right. IVe already made that indication to our people here.
CRAIG MARQUIS: Okay. Try ... try to make sure that it's followed through on,
okay?
NYDIA GONZALEZ: Okay. I'm gonna stay on the line with my agent just in case we
get the line back and III call you back (XXX).
(End Of Call)
' Private and Confidential - Do Not Copy or Disclose. Sensitive Security Infonnation.
CRAIG MARQUIS: The number three flight attendant on board, by the name of
Betty Ong, has contacted Raleigh Reservations and says that
there's a passenger on board that's stabbing this flight attendant
CRAIG MARQUIS: ... and she's trying to get hold of the cockpit crew and she can't
get through and the cockpit cabin door is closed.
CRAIG MARQUIS: And don't spread this around. This is between you and me
right now. Okay?
1 "SELCAL" stands for Selective Catling. It's a technique that allows a ground radio operator to alert an
aircrew that the operator wishes to communicate with the aircraft
AA KEAN CO MM 006349
s
PEGGY HOUCK TO SAN FRANCISCO ARINC
(Phone dialing)
RECORDING: This telephone line is being recorded for quality assurance and
training purposes.
PEGGY HOUCK: Good morning, I'm calling from American Airlines dispatch in
Dallas...
SFARINC: Mmhmm.
PEGGY HOUCK-. ... and t need to get a hold of one of my flights please.
PEOGY HOUCK: It's American Flight 11. He jusi took off out of Boston and he
should just be around... let me see what this waypoint is.
I can never remember the names.
Hancock.
SFARINC: Okay.
1 "SELCAL" stands Tor Selective Calling. It's a technique that allows a ground radio operator to alert an
aircrew that the operator wishes to communicate with the aircraft.
Is he ACARs equipped?
V"2- PEGGY HOUCK: Yes he is, but, he's not responding to my ACARs.
SPARING: Okay. I'll try that then SELCAL him and (XXX)2 the center.
And what sector are you your desk?
PEGGY HOUCK: Oh really, (XXX) ... that's good. 1 wondered how you guys
did that.
Aren't you guys clever.
SFARINC: Okay. I'll go look for American ) 1 and we'll call you right
back.
SFARINC: Okay.
^D SFARINC: Bye.
Yeah.
SPARING: Okay.
Vn
Workuig-level
(dialing)(ringing)
Employee
O--HH [ Are you still there?
SPARING: Yeah.........."""".....__...,.---""""
Qkay.'Hang on she's going t>aek to her desk. /••
(Ring) .,--"""
I 1 No. /
SPARING: No. 1 ... we SELCAL'd them and sent ACARs and we called
die Boston center.
' 1
Yeah.
SFARINC: But, then I asked them if they could relay a message and they
say they couldn't at this time.
PEGGY HOUCK: Yeah. Okay. Well thank you San Francisco ARJNC. 1
appreciate your help.
PEGGY HOUCK: Yeah. If we can. Yeah, if we can keep on trying that would be
good.
System control.
Byc.
RAY ROWLAND: Yeah, yeah it is. He needs logger down here right away.
Okay.
Alright, bye.
' Private and Confidential - Oo Not Copy or Disclose. Sensitive Security Information.
RAY HOWLAND: We got a situation with one of the flights. We need you to
come downstairs.
RAY HOWLAND: Yeah, it's a ... like somebody being stabbed on board one of
the airplanes in flight right now.
AA KEAN CO MM 006356
1 IffiOSno RAY HOWLAND
... call from the cockpit. I'm sorry from the flight.
I I I imBoston.
FEMALE VOICE: Yeah, he's the sector"manager. He's gonna take ovw this call.
L J HQwareya?
I'm sorry. I just wanted to give the right flight number to ...
I got a call from flight service,
They said flight twelve ... they said it might have been
hijacked. They got* flight ... they got a call from a flight
, attendant,
Yeah/From the plane. And I'm actually on the other line with
them now I just wanted to make sure I got the right trip number.
L Okay.
RAY HOWLAND; Alright. This is... we're aware of the situation. We're dealing
with it right now.
Okay.
HOWLAND: So, lei us deal with it We don't want anything getting out right
now.
Okay.
I I Bye.
' Private and Confidential - Oo Not Copy or Disclose. Sensitive Security Information.
And they have two flight attendants who are stabbed and one is
on 0> ...••••" ..-•••'' _..-•''
RAY HOWLAND: Okay. Yean, we're aware of it cause they called Raleigh Res.
and we're ... we're working on the situation right now.
CD Okay.,
Okay.
Bye, bye.
' Private and Confidential Do Not Copy or Disclose. Sensitive Security Information.
AA KEAN CO MM 006359
NANCY WYATT (BOS FLIGHT SERVICE) TO RAY ROWLAND
NANCY WYATT: . I am gonna read bis notes for you. It looks like he's Middle
Eastern. Speaks no English. He was in JOB. Ten, Baker.
RAY HOWLAND: No we're not. That's ... we're trying to get in contact with the
cockpit.
Okay, they're ... we're not sure ... okay, it looks like there is
severe bleeding.
That he's keeping them ... keeping her cm the line. There is
severe bleeding. There is a slashed throat.
NANCY WYATT: Okay. Barbara Orestegui and Karen Martin who have been
stabbed.
,00
RAY HOWLAND: The number one and the number five.
RAY HOWLAND:
Now, a passenger is also injured?
NANCY WYATT: There is a passenger also injured there still.
We've got the — Betty Ong — the purser on the line. It looks
like he's got things written here. That the two flight attendants
are okay.
Q, 13 O RAY HOWLAND: Hey Peggy, have you gotten in touch with the
flightyet?
NANCY WYATT: Okay, Does anybody know ... Hold on one second.
Does anybody know how to conference them Into SOC
on this phone?
Okay. We've got somebody that thinks they'll figure it out 9/11
You're atf~ J
Working-level
RAY HOWLAND; Yes.
Employee
RAY HOWLAND: We ... I mean, we don't really want to give a whole lot of
information to that flight. Okay?
NANCY WYATT: Okay, we're not We're not giving them that information to
that flight.
RAY HOWLAND: Okay. Evidently, we do have the flight attendant on the phone
with us.
NANCY WYATT: Okay. They do have the flight attendant on the line with them.
RAY ROWLAND-. Oh wait a minute you have the purser? On the phone?
Okay.
AA KEAN CO MM 006362
•A"
We've got...
NANCY WYATT; Oh I'm sorry. I haven't seen the (XXX)... Karen Martin is the
purser.
M '. RAY HOWLAND: Boston Flight Service has another one of the flight
attendants on the phone too. Boston Flight Service.
Yeah. Okay, we lost the other one so T really need to get on the
phone with her.
NANCY WYATT: Okay. Something's wrong. Amy's ... Amy Sweeney is on the
phone.
NANCY WYATT: Yeah, she's the number nine. And he's having trouble talking
to her right now.
'* Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.
AA KEAN CO MM 006363
NANCY WYATT (BOS FLIGHT SERVICE) TO RAY ROWLAND
Amy?
NANCY WYATT: She started screaming and saying something's wrong and now
he's having trouble.
NANCY WYATT: Yeah. They're in the back of the airplane. They're not...
' Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.
RAY HOWL AND: I'm gonna put you on hold for just a second. Okay?
NANCY WYATT: We looked ... does it look like that aircraft is going to
Kennedy?
RAY HOWLAND: It's hard to say. ATC hasn't talked to them. It doesn't look
like, but, he is in the Kennedy area. So ...
NANCY WYATT: You 'II have to take messages to keep lines open.
RAY HOWLAND: I'll tell you what, unless ... If you've lost them I'm gonna drop
off cause there's some other sniff we need lo get going here.
RAY HOWLAND: If you hear anything more from them give me a call back and
we'll we'll advise you if we know what happens.
NANCY WYATT: Okay. And what do you want us to do as far as just keeping our
' mouths shut and not...
NANCY WYATT: And you'll call us. Can you call us? What's that emergency
line is it 61?
5361.
f\00
RAY HOWLAND: It's your emergency line?
Okay, transponder is off so that's not gonna be
5361.
RAY HOWLAND: ...Yes I am. '--.... '"'••... "•\"'\, j ust to give you a heads up ...
I'm hot sure what's going on, but, the World Trade; Center
building — as we looked out the window and we can kind of see
them in die distance - and we noticed the right W^0rldTrjta>:
Center had had a ... it has a big plume of smoke and the news
reports that we're getting now is that it was struck by...an."::";''
aircraft. " _..-•;;:-•
Working-level
RAY HOWLAND: Holy shit Employee
Well they're"!'., you know how the news is Ray. But, they're
reporting — an eyewitness -- that an airplane struck iL It's the
toSra on the right as we look at it.
Sure. Sure.
RAY HOWLAND:
RAY HOWLAND: Dp you have any idea how ... what... how big an airplane?
RAY HOWLAND: Yeah. " ' """"•••::->,. \d you know how that:goes
Bye, bye.
AA KEAN CO MM 006369
I JMOQ TO RAY HOWLAND
-36 Hey, you know anything ... you guys heard about this airplane
in Manhattan?
"-3 ^ RAY HOWLAND: --"". Yeah, we doo't know. I just ... I was just on the phone with
LaGuardia about it too.
Thanks.
AA KEAN CO MM 006370
,BOS) TO RAY ROWLAND
RAY HOWLAND: Yeah. | \e .were just watching the news iad I don't know if you saw
I'm trying to.find out what's going OB with 11 ~ Flight 11. I'm
the| ffor Boston Flight Service.
O HOWLAND: Yeah, I understand. We'rie, w.e're not real sure at this point
We understand.7: .
I _} Whatnumber is that?
Working-level
RAY HOWLAND: 7500.
Employee
Okay. I'll call back on that line.
I I
RAY HOWLAND: .Hang on just a second Okay?
RAY HOWLAND:
L Yeah?
J
RAY HOWLAND: Yeah. Basically, what we know is we got a call form from one
of the flight attendants on board the flight while it was in the air
saying that a couple of flight attendants had been stabbed.
evidently, we had them on the line a lot longer. They said thai
there were hijackers in the cockpit One passenger had a
slashed throat reportedly too. The two flight attendants that had
. been stabbed seemed to be okay. But, we had not been able to
contact the cockpit and we lost contact with the flight
attendants.
God, okay.
RAY ROWLAND: '"---.... Not yet T'rh getting ready 16 do that right now.
Can you just tell me -cause I'm right outside the airport in my
car - is it a Boston crew? .
L Doyoumihd? •lVn
Working-level
RAY HOWLAND: No. I'm justgonna read you down the fast names. Okay. Employee
Okay. .,
Is it a cockpit too?
Boston cockpit?
L ..Okay. ,,
. Martin. ./
Is it B, Betty Martin?
Okay K. Martin.
Okay.
[ Okay.
Alright.
9/11
RAY HOWLAND: Snyder. .... Working-level
Employee
Okay.
RAY HOWLAND: I'm goona put you on hold for just a second please.
Sure. Go head.
AA KEAN CO MM 006374
n
IPO RAY ROWLAND
Hello?
I've heard that we had ... that ah airplane crashed in the World
Trade Center in New York.
Alright.
Thanks. Bye.
SOC BACKGROUND: Well. I 'm going back upstairs, if you can let me
Jtnow how we get (XXX). Okay?
(Dialing)
•'''9/11
BILL HALLECK: What type airplane, 757? , ' Working-level
SOC BACKGROUND: (XXX) Employee
Hi,B(U. _..,--'" .,
BILL HALLECK: Yeah, hey ... we're ... we're gonna have to send a go team up
to New York,
Okay.
BILL HALLECK: And we need to get an exception, were ... We want to take a
757 and all of our people, and put it on there, and fly it up there.
BILL HALLECK: Not yet, but I just want to know what we need to do.
AA KEAN CO MM 006376
BILL HALLECK TO
I I I'm wondering if you can get closer, if you can get .close
enough and go by a bus. or something.
BILL HALLECK: Well no the ... all of the players on the <j6::te.am at?.here, at .pur.
Command Center. ....... "•::::::::::::~<»;::
.............................................................................
' 9/11
Right, out I'm saying if we could get you close, Working-level
and then you go from there by vehicle. ....•••-"'""...•••.• • Employee
Hold on. _....---""" .
... consider if, you know, if they can't give you an airport in
New York.
(UNKNOWN MALE / can just put a lot of gas on go that way and the I
VOICE): configure out where we ...
Okay, Bill?
BILLHALLECK: Yeah.
Hello? ,
BILL HALLECK: Yeah, they wanna actually bring a couple of flights up there.
"9/11
l, what airport?
Working-level
BILL HALLECK: Well we wanna ... we wanna go, well, wait a minute, we wanna Employee
go from Dallas to either LaGuardia or Kennedy^ either one-
Okay. ..,--'"" _.,-""' _,-'"'
BILLHALLECK: How many, how many hours drive is it from Philly up there?
About four hours? Two hours?
Weil we might can get you closer man that, I'm not sure but I
just wanted to know what, if you were flexible like Ihat because
I know they're not taking any airplines in New York.
BILLHALLECK: Well, yeah we'd prefer to fly all the way in, obviously. But I
mean if we can't we gotta get, we gotta get a Go team up there
right away.
BILL HALLECK: Well, if we can't get into New York, and that's where we want
to go and prefer to go, we'll, we'll go to any airport that's
And I'm .... what I'm gonna say is you wanna get as close as
you can to Nev? York out ofDEV/ with a 757 or a 767.
BILL HALLECK: Right. Try ttnell them 1 wanna get to >Jew.ybrk first. And if
we can't then . . .
BILL HALLECK:
Okay. I just checked and that is not gonna happen right now.
BILL HALLECK: We were thinking about leaving in a couple hours and getting up
there later io die afternoon.
Ah...
Well...
Well, yeah ... I will check and see if there any place close that 1
can get to ya. Its not gonna be New York. And right now
nothing is gonna move.
BILL HALLECK: Okay, and also we'd like for you to look at the possibility of
getting us out of Toronto down here. If you can do that. If you
can't, okay, but, we need to get up to New York as soon as
possible with bur Go team.
Okay. "'""",...
BILL HALLECFC: And they'll all just be American Airlines employees. They're
all down here in Dallas, and the flight will be from Dallas to
New York or as close to Ncvv York as you can getus. To Where
we can catch a train or a bus or something and get in there.
Okay,; and like 1 say, fight now;.. T will Iceep tfiat in mmd- I '9/11
will keep your request handy, but right now nothing is gonna Working-level
move. _...... Employee
BILL HALLECK: Okay. When can I expect to hear something.frbrn you?
--No-'
" Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.
BILL HALLECK^, Yeah, this is Bill Halleck, American Airlines, in the Systems
Operation Command Center in Dallas.
BILL HALLECK: Yeah, we're trying to find out the status to what you know
about our Flight 11.
(MALE VOICE 2): What we know is minimally. I mean, last altitude reported
was below two-niner-zero.
(MALE VOICE 2): He was heading West. But right now he's pointed southwest
of Albany.
(MALE VOJS Then we lost transponder. And then, the SUPE down in the
area said they heard on the frequency -- not the Supe didn't
hear - but the controller heard on the frequency a threat in the
background, but, that's unconfirmed and we're trying to pull
the tape at this time.
BILL HALLECK: Okay, and is anybody talking to him at this time, and do you
have any idea of his intentions?
BILL HALLECK: Okay. And he's heading southbound, and you said that the
controller at one time heard a background noise in the cockpit.
(MALE VOICE 2): Hold on, let me get the Super here, hold on.
(MALE VOICE 2): Yeah ... I don't have the supervisor here. He said that in Ibe
background they believe that the, the con- the pilot must have
had the ... frequency keyed.
(MALE VOICE 2): Yeah so, I mean, we're tracking him with primary only right
now.
(Phone ringing)
BILL HALLECK: Would you go up to the desk and see if you can find
my notepad up there somewhere? I think I took it up
there and gave it to 'em.
Hi, Bill.
BILL HALLECK: Okay. Alright. I'll call through the Traffic Management Unit
cause I have a direct line through that. Traffic Management
Unit Okay. Thank you very much.
' Private and Confidential - Do Not Copy or Disclose. Sensitive Security Information.
Okay.
BFLL HALLECK: The SPO, so, I guess they'll have more in the 10:15, or if yah
have an SPO that you can have before that...
Okay, ,(!
And when was the last time you knew for sure something for
about him?
Okay...
BILL HALLECK: Dulles, LA and they both apparently have been hijacked and
11 we're pretty sure is in there and 77 - we were talking to
them according to Indianapolis center about forty-five minutes
AA KEAN CO MM 006387
BILL HALLECK TO| J~
(FAA COMMAND CEiNTER HEAD OF CENTRAL TRAFFIC FLOW)
ago, and in Indie center — and 1 don't know how he got to-
back to the Trade Center. I have no idea, if that happened.
BILL HALLECK: Okay. So you have ... You have two airplanes in the:Tride- 9/11
Center. "'""",...•--"'"",.•••''' Working-level
Employee
Yes. __.........--- " ,..,---•'
BILL HALLECK: And you don't know wjw either one of them are for sure.