Академический Документы
Профессиональный Документы
Культура Документы
1 Work Centers
Strategy and Overview
ALM Product Management SAP
Agenda
Introduction to SAP Solution Manager 7.1 Work Centers SAPs Application Lifecycle Management Strategy Work Center Architecture
Every customer has mission-critical applications along with integration needs SAP landscapes become more sophisticated the more comprehensive & integrated they are
Manguistics
R/3
Legacy System
2000
2007
2010+
SAP provides advanced support options to manage innovation and integration, risk and TCO
Managing high speed of innovation and integration, risk and total cost of operations is at the heart of SAP Enterprise Support
2011 SAP AG. All rights reserved. 4
RequireRequirements ments
Optimize Optimize Design Design
SAP Solution Manager and integrated SAP and 3rd-party management tools Optimize your tool portfolio
Support & Consulting services Gain access to expert knowledge Educational services Empower your workforce
ALM
Operate Operate Deploy
Deploy
Solution Documentation
Landscape Transformation
Management of business and IT driven changes in SAP landscapes
Requirements
Solution Implementation
Design
Maintenance Management
Optimize
Template Management
Technical Operations
Central monitoring & alerting infrastructure Unique End-User Experience monitoring Central administration tools
Deploy
Test Management
Change impact analysis End-to-end test management
Requirements
Design
Deploy
Operate
Optimize
Solution Documentation
Solution Implementation
Template Management Test Management Change Control Management Application Incident Management Technical Operations
SAP Solution Manager: the central platform for the implementation of E2E Solution Operations
SAP 2008 / Page 8
Run SAP
Implementation methodology for E2E Solution Operations
Run SAP is ASAP for Operations It provides Best Practices, Content, Services, Training and tools for the setup of E2E Solution Operations
Run SAP
SAP Standards for Solution Operations
Define central E2E operations tasks
Roadmap
Accelerate the implementation of E2E operations
Services
Engage SAP experts to implement E2E solution operations
Mission-Critical Operations
Roles and Responsibilities; Collaboration and Core Team
SAP Standards in Operations are a prerequisite for SAP mission-critical support and advanced support for continuous improvement
BUSINESS
Global Business Process Champion End User, Key User
Integrated Help Desk
Application Management
Blueprinting, testing, e-learning management, maintenance management, issue management, document management, application diagnostics
Custom Development
IT
Out tasking
2011 SAP AG. All rights reserved.
Outsourcing
PMO
Appl Mgmt
Tech Op
Sign-off Change
Available Information
White Papers Detailed technical description Training Courses Certifications
2011 SAP AG. All rights reserved.
12
Solution Documentation
Work Center: Solution Documentation Assistant
Administration
Work Center: Technical Administration Technical Monitoring Data Volume Management
Optimize
Design
Application Management
Operate
Solution Monitoring
Work Center: Business Process Operations Technical Monitoring System Monitoring Job Management
Service Desk
Work Center: Incident Management
Change Management
Work Center: Change Management
15
KEY MESSAGE:
A user can have one or more roles A role can have one or more Work Centers
KEY FACTS:
Work Centers ease navigation through central role-based points of access They provide a tailored and role-based user environment to simplify your work Work Centers are easy to learn by using common structure and content elements They improve collaboration through common Inboxes, Work Lists and Status Reporting
16
INTRODUCTION:
Work Centers are represented as tabs in the Navigation Bar. The Navigation bar provides only one level of navigation. Work Centers support task-specific activities (e.g., managing alerts, processing Incidents, etc.). The term Work Center will not be made visible to the user; instead the tabs will be referred to by the tasks they support. Through the Worklists, Work Centers shall provide the user one-click access to frequent and important user actions. In addition, the user should be able to complete all tasks relevant to one business goal within one Work Center.
17
Work Area
18
Architecture - Details
Navigation Bar
role-specific navigation bar with access to a list of Work Centers associated with the role and assigned to the end user top-level navigation which groups all functions and information so the users of a role can focus on their relevant work
19
Architecture - Details
Contextual Navigation Panel: The Overview lists all actions the user needs to complete according to priority and urgency as well as any open tasks
Work Centers
SAP Links
Common Tasks section lists all tasks that the members of the role need to perform SAP Links section takes the user to other sites relevant to their role
Overview
Common Tasks
2011 SAP AG. All rights reserved. 20
Architecture - Details
Work Area
Each Work Center specific Work Area provides all relevant functions and information to complete a specific task
2011 SAP AG. All rights reserved. 21
Browser
SAP GUI
22
23
24
Right Click
Here you can hide the Work Center or change the order of the displayed Work Center tabs.
2011 SAP AG. All rights reserved. 25
Additional help information is also available from the User Settings menu.
2011 SAP AG. All rights reserved. 26
The Personalize link in each Work Center enables you to customize what data is displayed.
27
The SAP NetWeaver Business Client (NWBC) is a rich UI client that offers a single point of entry to SAP applications, especially harmonizing access to existing SAP GUI transactions and newly developed applications based on Web Dynpro. NWBC itself is a high fidelity shell that aims at harmonizing the user experience over different UI technologies.
28
29
30
In the SAP NetWeaver Business Client, the Personalize menu allows the maintenance of system information as well as menu options.
Under Options, you maintain the system information for the client. The URL should be in the format http:// <fully resolved hostname:port>/sap/bc/solman/nwbc .
2011 SAP AG. All rights reserved. 31
In the SAP NetWeaver Business Client, the Personalize menu leads to Customize Panels. This offers a display of the other Work Centers in two formats.
Selecting Show Navigation Panels will display the other assigned Work Centers.
32
All Work Centers assigned to your user will now appear in the drop-down.
The order of the Work Centers in the list can be changed via drag and drop.
33
Selecting Use Quick Launch instead of Search Bar toggles between the Quick Launch and the Search options.
In this box you can directly enter a transaction code!
34
Here you can browse links and add your own content.
35
Here you can create your own system Notes that will be visible to other users of SAP Solution Manager. Note that additional help is accessible from the button.
2011 SAP AG. All rights reserved. 36
Here you can create your own FAQ for SAP Solution Manager users.
37
You can create your own relevant links by selecting Create Link.
38
. Windows Platform
ABAP Application Server - SAP NetWeaver 7.0 SPS12 or higher SAP GUI SAP GUI 7.10 must be installed (hardware prerequisites same as for SAP GUI) See SAP Note 1029940 for more details on prerequisites
39
Summary
Summary
41
Additional Information
Training
Various offerings from Concept & Strategy up to details on different scenarios www.service.sap.com/solutionmanager -> Services -> Training
44
Thank You!
Contact information: Evan Stoddard Senior Product Manager SAP Americas Inc. 610-661-9391 evan.stoddard@sap.com