Term paper Of Operations Management

Topic - quality awards

Submitted to Mr. Harsha submitted by subir arora

Introduction to quality Quality is the ability of a product or service to consistently meet or exceed customer expectations.

Evolution of quality Industrial revolution - smaller jobs, more specialization and less responsibility for the final product . Early 1900s - product inspection introduced -Fredrick Winslow Taylor . 1924 - Statistical control charts - W. Shewhart of Bell Laboratories . 1930, - acceptance sampling - H.F. Dodge & H.G. Roming of Bell Labs . WWII - statistical methods began to be more widely accepted, especially in statistical sampling techniques . 1950s - quality assurance, statistical quality control methods introduced to the Japanese - W. Edwards Deming- cost of quality concepts - Joseph Juran- total quality control including product design and materials Armand Feigenbaum . 1960s - zero defects emphasize employee performance - P. Crosby . 1970s - quality assurance methods throughout the entire process.

Dimensions of quality Performance - characteristics of the product or service Aesthetics - appearance, feel, smell, taste Special features - extra characteristics Conformance - customers expectations Safety - risk of injury or harm Reliability - consistency of performance Durability - useful life of the product or service Perception - reputation Service after the sale - handling of complaints, customer satisfaction

Quality awards
1)The Malcolm Baldridge Award - The Malcolm Baldrige National Quality Award is the centerpiece of the Baldrige National Quality Program. This award, which since 1988 has been presented annually by the President to recognize performance excellence, focuses on an organization's overall performance management system. It does not
certify product or service quality.

2)The Deming Prize - The Union of Japanese Scientists and Engineers (JUSE) invited Dr. Deming to Japan in July 1950. He held a series of lectures and seminars during which he taught the basic principles of statistical quality control to executives, managers and engineers of Japanese industries. His teachings made a deep impression on the participants' minds and provided great impetus in implementing quality control in Japan. In appreciation, JUSE created a prize to commemorate Dr. Deming's contribution and friendship and to promote the continued development of quality control in Japan. The prize was established in 1950 and annual awards are still given each year.

Malcolm Baldrige National Quality Award

The Malcolm Baldrige National Quality Award is an annual award that recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. It is administered by the Baldrige National Quality Program, which is based at and managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce. The Baldrige National Quality Program and the associated Award were established after President Reagan signed into law the Malcolm Baldrige National Quality Improvement Act of 1987

(Public Law 100107). The Program and Award were named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration, from 1981 until Baldriges 1987 death in a rodeo accident. The Award promotes awareness of performance excellence as an increasingly important element in competitiveness and information sharing of successful performance strategies and the benefits derived from using these strategies. The Baldrige Award is the only formal recognition for the performance excellence of U.S. organizations given by the President of the United States. It is one of two U.S. presidential honors awarded to corporations, the other being the Ron Brown Award for Corporate Leadership. To receive a Baldrige Award, an organization must have a rolemodel organizational management system that ensures continuous improvement in the delivery of products and/or services,demonstrates efficient and effective operations, and provides a way of engaging and responding to customers and other stakeholders. The Award is not given for specific products or services. Up to 18 Awards may be given annually across six eligibility categoriesmanufacturing, service, small business, education, health care, and nonprofit. As of 2008, 79 awards had been made.

Early History of the Baldrige Program

In the early and mid-1980s, many U.S. industry and government leaders saw that a renewed emphasis on quality was a necessity for doing business in an ever-expanding and more competitive world market. But many American

businesses either did not believe quality mattered for them or did not know where to begin.

The Malcolm Baldrige National Quality Improvement Act of 1987, signed into law on August 20, 1987, was developed through the actions of the National Productivity Advisory Committee, chaired by Jack Grayson. The nonprofit research organization APQC, founded by Grayson, organized the first White House Conference on Productivity, spearheading the creation of the Malcolm Baldrige National Quality Award in 1987. The Baldrige Award was envisioned as a standard of excellence that would help U.S. organizations achieve worldclass quality. In the late summer and fall of 1987, Dr. Curt Riemann, the first director of the Malcolm Baldrige National Quality Program, and his staff at the National Institute of Standards and Technology (NIST) developed an award implementation framework, including an evaluation scheme, and advanced proposals for what is now the Baldrige Award. In its first three years, the Baldrige Award was jointly administered by APQC and the American Society for Quality, which continues to assist in administering the Award Program under contract to NIST. Program Impacts

According to Building on Baldrige: American Quality for the 21st Century by the private Council on Competitiveness, More than any other program, the Baldrige Quality Award is responsible for making quality a national priority and disseminating best practices across the United States. An October 2001 study of the economic impact of the Baldrige National Quality Program, prepared for NIST by

Albert N. Link and John T. Scott, conservatively estimated the net private benefits associated with the Program to the economy as a whole at $24.65 billion. When compared to the social costs of the Program of $119 million, BNQPs social benefit-to-cost ratio is 207-to-1.

Leadership Excellence magazine in 2007 placed the Baldrige Program in the top ten best government/military leadership programs in the United States based on seven criteria: vision/mission, involvement/participation, accountability/measurement, content/curriculum, presenters/presentations, take-home value/results for customers, and outreach of the programs and products. Since the Programs inception in 1987, more than 2 million copies of the business/nonprofit, education, and health care versions of the Criteria for Performance Excellence booklets have been distributed to individuals and organizations in the United States and abroad. In 2008, more than 1.75 million copies of the Criteria were accessed or downloaded from the Baldrige Web site.

Baldrige Award Recipients (recent) The following organizations have received the Malcolm Baldrige National Quality Award to date: 2008 Poudre Valley Health System, Fort Collins, CO (health care) Cargill Corn Milling North America, Wayzata, MN (manufacturing) Iredell-Statesville Schools, Statesville, NC (education)

2007 PRO-TEC Coating Co., Leipsic, OH (small business) Mercy Health System, Janesville, WI (health care) Sharp Healthcare, San Diego, CA (health care) City of Coral Springs, Coral Springs, FL (nonprofit) U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, NJ (nonprofit) 2006 MESA Products, Inc., Tulsa, OK (small business) Premier Inc., San Diego, CA (service) North Mississippi Medical Center, Tupelo, MS (health care) 2005 Sunny Fresh Foods, Inc., Monticello, MN (manufacturing) DynMcDermott Petroleum Operations, New Orleans, LA (service) Park Place Lexus, Plano, TX (small business) Richland College, Dallas, TX (education) Jenks Public Schools, Jenks, OK (education) Bronson Methodist Hospital, Kalamazoo, MI (health care)

European Quality Award The European Quality Award is now referred to as the EFQM Excellence Award. This distinction is awarded annually by the European Foundation for Quality Management to the organization that is the best proponent in Europe of Total Quality Management.

The first award was made in 1992 to Rank Xerox. Subsequent winners are:

1993 Milliken Europe 1994 D2D (Design to Distribution) 1995 Texas Instruments 1996 BRISA (Bridgestone) 1997 SGS-Thomson 1998 TNT UK 1999 Yellow Pages 2000 Nokia

In the past, the award was given to organizations in the following categories:

Large Organizations and Business Units Operating Units of Companies Public Sector Organizations Small and Medium-sized Enterprises (SME) in two categories, 'Independent SMEs' and 'Subsidiaries of Larger Organizations.

European Quality Prizes are awarded each year by the EFQM. Recipients are organizations that have applied for but not won the European Quality Award; however, the application was of such a high standard that the European Quality Prize is appropriate.

Conclusion
Malcolm baldrige national quality award since 1988 has been presented annually by the President to recognize performance excellence focuses on an organization's overall performance management system. The

Award promotes awareness of performance excellence as an increasingly important element in competitiveness and information sharing of successful performance strategies and the benefits derived from using these strategies. To receive a Baldrige Award, an organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to customers and other stakeholders. The Award is not given for specific products or services. European Quality Prizes are awarded each year by the EFQM.

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